BlackBerry 8703e Wireless Handheld
Version 4.1
User Guide
no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in
relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software,
and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate
applications.
Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
4,901,307, 5,490,165, 5,056,109, 5,504,773, 5,101,501, 5,506,865, 5,109,390, 5,511,073, 5,228,054, 5,535,239, 5,267,261, 5,544,196, 5,267,262,
5,568,483, 5,337,338, 5,600,754, 5,414,796, 5,657,420, 5,416,797, 5,659,569, 5,710,784, 5,778,338
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Published in Canada
1
2
3
4
5
6
7
Enterprise activation............................................................................................................................................9
Email messages ................................................................................................................................................... 11
PIN messages.......................................................................................................................................................17
SMS messages..................................................................................................................................................... 19
MMS messages.....................................................................................................................................................21
Search...................................................................................................................................................................25
Attachments ........................................................................................................................................................ 27
Synchronizing data .............................................................................................................................................31
Backing up and restoring device data ............................................................................................................33
8
9
10 Typing...................................................................................................................................................................35
11 Phone....................................................................................................................................................................39
12 Browser................................................................................................................................................................ 49
13 Downloading .......................................................................................................................................................53
14 Contacts ...............................................................................................................................................................55
15 Calendar.............................................................................................................................................................. 59
16 Tasks .....................................................................................................................................................................63
17 Memos ................................................................................................................................................................. 65
18 Alarm.....................................................................................................................................................................67
19 Calculator............................................................................................................................................................ 69
20 Bluetooth...............................................................................................................................................................71
21 Date and time...................................................................................................................................................... 73
22 Profiles..................................................................................................................................................................75
23 Screen display.....................................................................................................................................................79
24 Language..............................................................................................................................................................83
25 Power and battery ..............................................................................................................................................85
26 Network coverage ..............................................................................................................................................87
27 Security ............................................................................................................................................................... 89
28 Third-party program control............................................................................................................................ 95
29 BrickBreaker....................................................................................................................................................... 99
30 Service books......................................................................................................................................................101
31 Frequently asked questions............................................................................................................................ 103
32 General — frequently asked questions.........................................................................................................105
33 Email and PIN messages — frequently asked questions .......................................................................... 107
34 SMS messages — frequently asked questions.............................................................................................. 113
35 MMS messages — frequently asked questions ............................................................................................115
36 Attachments — frequently asked questions................................................................................................. 117
37 Synchronization — frequently asked questions........................................................................................... 121
38 Phone — frequently asked questions............................................................................................................ 125
39 Browser — frequently asked questions..........................................................................................................127
40 Contacts — frequently asked questions........................................................................................................ 131
41 Calendar — frequently asked questions....................................................................................................... 133
42 Bluetooth — frequently asked questions ..................................................................................................... 135
44 Shortcuts............................................................................................................................................................ 139
45 Legal notice ........................................................................................................................................................141
Index ................................................................................................................................................................... 143
1
About enterprise activation
2. In the device options, click Advanced Options.
3. Click Enterprise Activation.
Activate the device over the wireless network
Verify activation status
4. Type your corporate email address and the
password provided to you by your system
administrator.
About enterprise activation
5. Click the trackwheel.
Use the enterprise activation feature to integrate your
BlackBerry® device with your corporate Microsoft®
Outlook®, IBM® Lotus Notes®, or Novell® Groupwise®
email account if you have access to a BlackBerry
Enterprise Server™ version 4.0 or later. You can also
use the enterprise activation feature to load or restore
device data that is saved as part of an automatic
wireless backup, personal information management
synchronization, or wireless email reconciliation.
6. Click Activate.
Note:
Limit the use of your BlackBerry® device until
enterprise activation is complete.
Related topic
Why are some messages already on my device? (See
page 108.)
If you have access to a BlackBerry Enterprise Server
version 4.0 or later, and Enterprise Activation does not
appear in the device options, verify with your service
provider that your device is provisioned for enterprise
activation. If your device is provisioned for the service
and the option does not appear, contact your system
administrator.
Verify activation status
If the BlackBerry® device has not yet been activated,
or you are upgrading your software, Enterprise
Activation might appear on the Home screen. Click
Enterprise Activation to check the activation status.
If you do not have access to a BlackBerry Enterprise
Server version 4.0 or later, see the printed
documentation that accompanied your device for more
information about integrating your device with an
email account.
If Enterprise Activation does not appear on the Home
screen, in the device options, click Enterprise
Activation to check the activation status.
Activate the device over the wireless
network
1. Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network.
User Guide
10
2
Open messages
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to open
messages from the message list for a specific email
account.
Save draft messages
Send email messages
1. In a messages list, click the trackwheel.
2. Click Compose Email.
Resend sent messages
Resend pending messages
Manage messages
3. In the To field, type an email address or a contact
name.
4. Click the trackwheel.
5. Type a message.
6. Click the trackwheel.
7. Click Send.
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
If your BlackBerry® device is integrated with more
than one email account, you can select an account to
send the message from. At the top of the message, in
able to send messages from the message list for a
specific email account.
Create filters
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Email and PIN messages — frequently asked questions
Related topic
Search for contacts in your company address book
(See page 57.)
Open messages
An unopened message appears in a messages list with
a closed envelope icon. After you open the message,
the closed envelope changes to an open envelope.
User Guide
Save draft messages
Resend pending messages
To save a draft of a message, click the trackwheel.
Messages that appear in a messages list with a clock
icon are pending and should be resent automatically.
To manually resend the message, in the open message,
click the trackwheel. Click Resend. If your message
cannot be sent after a period of time, you receive a
message indicating that the message was not sent
successfully.
Click Save Draft.
Add multiple contacts to a message
To add multiple contacts to a message, in a blank To or
CC field, type an email address, PIN number, or a
contact name.
To add a blind carbon copy (BCC) recipient, click the
trackwheel. Click Add Bcc.
Manage messages
Open a message. Click the trackwheel. Click one of
the following menu items:
To attach a contact to a message, click the trackwheel.
Click Attach Address.
•
•
•
•
•
•
Save
Reply
Set the importance level
1. When composing a message, click the trackwheel.
2. Click Options.
Forward
Forward As
Reply To All
Delete
3. Set the Importance field to High or Low.
4. Click the trackwheel.
5. Click Save.
Notes:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
Resend sent messages
To change the text in a sent message and resend it, in
the open message, click the trackwheel. Click Edit.
Change the text. Send the message.
If your BlackBerry® device is integrated with more
than one email account, you might be able to manage
messages from the message list for a specific email
account.
To change the recipient of a sent message and resend
it, in the open message, click the trackwheel. Click
Edit. Click a contact. Click Change Address. Click a
new contact. Send the message.
File messages
To file a message, click the message. Click File. Click a
folder. Click File.
To resend your message to the same contact, in the
open message, click the trackwheel. Click Resend.
Notes:
To expand a folder, click a folder with a plus sign (+)
beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-)
beside it. Click Collapse.
12
2: Email messages
Related topics
Save a copy of messages sent from
the device
Can I file messages? (See page 109.)
In the messages options, click Email Settings. Set the
Save Copy In Sent Folder field to Yes. Click the
trackwheel. Click Save.
View filed messages (See page 13.)
View filed messages
To display all filed messages in a messages list, in the
messages options, click General Options. Set the
Hide Filed Messages field to No. Click the
trackwheel. Click Save.
Note:
Copies of sent messages are stored in the Sent Items
folder in your desktop email program.
To view messages that are stored in a specific folder, in
a messages list, click the trackwheel. Click View
Folder. Click a folder. Click Select Folder.
About auto signatures
Your auto signature is added to your email messages
after you send them. The auto signature does not
appear on your BlackBerry® device when you compose
the message.
Delete multiple messages at one time
To delete multiple messages, hold the Shift key and
select messages. Press the Backspace/Delete key.
To add an auto signature from your device, your device
must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
To delete messages that you sent or received prior to
or on a specific date, click a date field. Click Delete
Prior.
Add an auto signature
1. In the messages options, click Email Settings.
2. Set the Use Auto Signature field to Yes.
3. Type an auto signature.
Note:
When your email messages are reconciled between
program, any messages that you have deleted from
your device using the Delete Prior option are not
deleted from your desktop email program.
4. Click the trackwheel.
5. Click Save.
Related topic
Note:
Desktop Software. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to add an auto signature.
Reconcile deleted messages (See page 31.)
Mark messages as opened or
unopened
Related topic
To change the status of a message, click a message.
Click Mark Opened or Mark Unopened.
About auto signatures (See page 13.)
To change the status of multiple unread messages to
read, click a date field. Click Mark Prior Opened.
13
User Guide
If the message does not meet any filter criteria and
should not be forwarded, set the If no filters apply,
send email to handheld field to No.
About out-of-office replies
The out-of-office reply should be sent automatically to
a contact the first time that contact sends you an
email message.
Filters are applied to messages based on the order in
which they appear. If you create multiple filters that
could apply to the same message, you must decide
which one should be applied first by placing that filter
higher in the list.
To set an out-of-office reply on your BlackBerry®
device, your device must be integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later.
To create filters on your device, your device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.0 or later.
Set an out-of-office reply
1. In the messages options, click Email Settings.
2. Set the Use Out Of Office Reply field to Yes.
3. Type a reply.
Create filters
1. In the messages options, click Email Filters.
2. Click the trackwheel.
3. Click New.
4. If you use an IBM® Lotus Notes® desktop email
program, in the Until field, set the date on which
the out-of-office reply should be turned off.
4. Set the filter information.
5. Click the trackwheel.
6. Click Save.
5. Click the trackwheel.
6. Click Save.
Note:
Notes:
email program. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to set an out-of-office reply.
To add a contact to the From or Sent to fields, click the
trackwheel. Click Select Name. Click a name. Click
Continue.
To make the filter detect messages from multiple
contacts, use semicolons to separate contacts in the
From or Sent to fields.
Related topic
About out-of-office replies (See page 14.)
create filters. If you use the BlackBerry Internet
About filters
You can create filters to specify which email messages
are forwarded to your BlackBerry® device and which
messages remain in your desktop email program. To
forward messages to your device, when creating a
filter, select Forward with Level 1 Notification (sends
messages with higher priority) or Forward header
only (sends messages with only the To, Sent, and
From fields).
Related topics
About filters (See page 14.)
Manage filters (See page 15.)
Create filters quickly (See page 15.)
14
2: Email messages
6. Click Save.
Manage filters
Click a filter. Perform one of the following actions:
Notes:
•
To turn on the filter, select a filter. Press the Space
Make sure that you select the Inbox check box. If you
do not select the Inbox check box, messages are not
forwarded from this folder.
key.
•
•
To view and edit a filter, click a filter. Click Edit.
To select all your folders for redirection, including your
Sent Items folder, select the Select All check box.
Messages that are sent from your desktop email
program also appear on your BlackBerry® device.
To move the filter higher or lower in the list, click
the filter. Click Move. Roll the trackwheel to move
the filter. Click the trackwheel.
•
To delete the filter, click a filter. Click Delete.
You can also use the BlackBerry Desktop Software to
BlackBerry Internet Service™, log in to your account
settings.
Create filters quickly
In a messages list, click a message on which to base
your filter. Perform one of the following actions:
•
To create a filter based on the sender, click Filter
Sender. Type a title. Click the trackwheel. Click
Save.
Related topics
About folder redirection (See page 15.)
How do I stop messages that are sent from my desktop
email program from appearing on my device? (See
page 111.)
•
To create a filter based on the subject, click Filter
Subject. Type a title. Click the trackwheel. Click
Save.
How do I make changes to the folders on my device?
(See page 111.)
About folder redirection
If rules within your desktop email program direct new
messages into different folders, you must specify
which folders should forward messages to your
BlackBerry® device.
Show or hide the number of new or
unread messages
Unread messages are messages that you have not
opened. New messages are messages that your
BlackBerry® device has received since you last opened
the messages list.
To set folder redirection on your device, your device
must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
1. In a message list, click the trackwheel.
2. Click Options.
Set folder redirection
1. In the messages options, click Email Settings.
3. Click General Options.
2. Click the trackwheel.
4. In the Display Message Count field, perform one
of the following actions:
3. Click Folder Redirection.
•
To display counts for new messages, select
New.
4. Select the check boxes beside the folders from
which messages should be forwarded.
5. Click the trackwheel.
15
User Guide
•
•
To display counts for unread messages, select
Unread.
To view received messages or call logs for incoming
phone calls, in a messages list, press the Alt key + I.
To view voice mail messages, in a messages list, press
To never display counts, select None.
the Alt key + V.
5. Click the trackwheel.
To move to the next unopened item, press U.
To move to the next related message, press J.
To move to the previous related message, press K.
6. Click Save.
Note:
Your theme might override the option that you set in
the Display Message Count field.
To mark a message as opened or unopened, press the
Alt key + U.
To move to the last cursor position in a received
message, press G.
Hide the unread message indicator
1. In a message list, click the trackwheel.
2. Click Options.
To view the address of a sender or a recipient, in the To
or From field of a received message, select a name.
Press Q. To show the display name again, press Q.
3. Click General Options.
4. Set the Display New Message Indicator field to
No.
5. Click the trackwheel.
6. Click Save.
Note:
The Display New Message Indicator field appears only
if the Display Message Count field is set to Unread.
Messages shortcuts
To open a selected message, press the Enter key.
To compose a message from the messages list, press C.
To reply to a message, press R.
To forward a message, press F.
To reply to all, press L.
To file a message, press I.
To search for text within a message, press S. To search
for the next occurrence of the text, press S again.
To move down a page, press the Space key.
To move up a page, press the Shift key + the Space key.
To view sent messages or call logs for outgoing phone
calls, in a messages list, press the Alt key + O.
16
3
Find your PIN
In the device options, click Status.
Find your PIN
Open messages
Note:
Send PIN messages
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, your PIN appears on the
Enterprise Activation screen.
Save draft messages
Resend sent messages
Manage PIN messages
1. In a messages list, click the trackwheel.
2. Click Compose PIN.
4. Type a message.
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
5. Click the trackwheel.
6. Click Send.
Email and PIN messages — frequently asked questions
Note:
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
About PIN messages
A personal identification number (PIN) uniquely
identifies each BlackBerry® device on the network. If
you know the PIN of another BlackBerry device user,
you can send a PIN message to that person. PIN
messages are not routed through an existing email
account.
Manage PIN messages
Open a message. Click the trackwheel. Click one of
the following menu items:
•
•
•
•
•
•
Save
Reply
When your PIN message is delivered to the recipient,
in a messages list, a D appears with a check mark
beside the PIN message.
Forward
Forward As
Reply To All
Delete
User Guide
Note:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
18
4
About SMS messages
Find your SMS number
In the phone, the My Number field displays your
Find your SMS number
phone number. If your BlackBerry® device is enabled
for SMS, this number is also your SMS number.
Type an SMS number
Open SMS messages
Send SMS messages
Type an SMS number
Add contacts to SMS messages
Save draft messages
Contact your service provider for more information
about SMS number format. Your service provider might
require that all SMS numbers include the area code
and other prefixes.
Manage SMS messages
Resend sent SMS messages
Note:
In the phone options, set your smart-dialing options to
avoid typing the country code and area code.
Related topic
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
About smart dialing (See page 45.)
Open SMS messages
SMS messages — frequently asked questions
An unopened SMS message appears in a messages list
with a closed italic envelope icon. After you open the
message, the closed italic envelope changes to an
open italic envelope.
About SMS messages
With an SMS-compatible phone number, you can send
and receive short message service (SMS) messages.
An SMS-compatible number is a phone number that
your service provider enables for SMS.
Send SMS messages
1. In a messages list, click the trackwheel.
2. Click Compose SMS.
You can send SMS messages to contacts who have
SMS-compatible phone numbers.
3. Click [Use Once].
Note:
4. Click SMS.
If your BlackBerry® device supports sending SMS
messages to email addresses, you can also send SMS
messages to contacts who have email addresses.
5. Click Phone.
6. Type an SMS-compatible phone number.
User Guide
7. Click the trackwheel.
8. Click Continue.
9. Type a message.
10. Click the trackwheel.
11. Click Send.
•
Delete
Note:
To remove previous SMS messages from a reply
message, click the trackwheel. Click Remove History.
Resend sent SMS messages
Notes:
To resend an SMS message to the same contact, in the
If you have added contacts to the address book, you
can select a contact from the list after you click
Compose SMS.
message, click the trackwheel. Click Resend.
Note:
If your BlackBerry® device supports sending SMS
messages to email addresses, you can select the
destination address as an email address after you click
[Use Once].
If you send an SMS message to multiple contacts and
the message does not reach one or more contacts,
click Resend to resend the message to the contacts
who did not receive it initially.
To send an SMS message quickly from the phone, type
an SMS-compatible phone number. Click the
trackwheel. Click SMS<XXXXXXX>.
Related topic
Why can’t I send SMS messages? (See page 113.)
Add contacts to SMS messages
When composing an SMS message, click the
Note:
You can send an SMS message to up to ten recipients.
Related topic
Type an SMS number (See page 19.)
Manage SMS messages
Open a message. Click the trackwheel. Click one of
the following menu items:
•
•
•
•
Save
Reply
Forward
Forward As
20
5
Find your MMS number
Open MMS messages
Send MMS messages
You can add one or more images that are not
copyright protected to an MMS message, but the
message cannot exceed 300 KB.
You can only send non recurring appointments in
MMS messages. If you attach a meeting, the
attendees are removed.
Send MMS messages from the browser, pictures list, or
calendar
Find your MMS number
Save draft messages
In the phone, the My Number field displays your
phone number. If your BlackBerry® device is enabled
for MMS, this number is also your MMS number.
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Open MMS messages
An unopened MMS message appears in a messages
list with a closed italic envelope icon. After you open
the message, the closed italic envelope changes to an
open italic envelope.
If MMS content does not appear when you open the
Manage MMS messages
message, click the trackwheel. Click Retrieve.
About MMS messages
Send MMS messages
1. In a messages list, click the trackwheel.
2. Click Compose MMS.
3. Click [Use Once].
If your service provider supports MMS, and you have
an MMS-compatible number, you can send and
receive multimedia message service (MMS) messages.
An MMS-compatible number is a phone number that
your service provider enables for MMS.
4. Click MMS.
You can send MMS messages that contain .jpg, .gif,
.wbmp, .png, .smil, .midi, .mp3, .vcf (vCard®), or .vcs
(vCalendar®) content and receive MMS messages that
contain .jpg, .gif, .wbmp, .png, .midi, .mp3, .txt, .vcf,
.vcs, .amr or .smil content.
5. Select a send method.
6. Type an MMS-compatible phone number or an
email address.
7. Click the trackwheel.
8. Click Continue.
User Guide
9. Type a message.
Set delivery and read notification
1. When composing an MMS message, click the
10. Click the trackwheel.
trackwheel.
11. Click Attach Address, Attach Appointment,
Attach Picture, or Attach Audio.
2. Click Options.
12. Click a contact, appointment, image, or audio file.
13. Click Continue.
3. Set the Confirm Delivery and Confirm Read
4. Click the trackwheel.
5. Click Save.
14. Click the trackwheel.
15. Click Send.
Related topic
Notes:
If you have added contacts to the address book, you
can select a contact from the list after you click
Compose MMS.
Can I configure notification for all MMS messages?
(See page 115.)
To send an MMS message quickly from the phone,
type an MMS-compatible phone number. Click the
trackwheel. Click MMS<XXXXXXX>.
Manage MMS message attachments
In an open message, click an image or a vCalendar or
vCard attachment. Click View Image, View
Click one of the following menu items:
MMS message. In a Slide Duration field, press the
Space key.
•
•
•
Save
Add To Calendar
Add Contact
Related topic
Can I send and receive MMS messages? (See page
115.)
Notes:
Images are saved in the pictures list.
To play an audio file, click Play. Roll the trackwheel to
increase or decrease the volume. To stop playing the
file, click the trackwheel.
Send MMS messages from the
browser, pictures list, or calendar
1. In the browser or pictures list, click an image. In
To adjust the volume in an MMS message that
contains .smil content, click the volume field in the top
right corner of the slide. Click Change Option. Click a
volume level.
the calendar, click an appointment.
2. Click Send As MMS.
3. Add a contact.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Manage MMS messages
In an open MMS message, click the trackwheel. Click
one of the following menu items:
•
•
Save
Reply
22
5: MMS messages
•
•
•
Forward
Reply To All
Delete
Notes:
When you reply to an MMS message, the previous
message is not included.
You cannot edit the content of an MMS message that
you forward. You can only forward an MMS message if
the content is not copyright protected.
Additional options might also be available if the
message contains .smil content.
23
User Guide
24
6
Notes:
To save a search after setting the search criteria, click
the trackwheel. Click Save. Add a title and a shortcut
key for your search. Click the trackwheel. Click Save.
Manage saved searches
Search for messages from a specific contact
Search for messages with a specific subject
Search for PIM items
than one email account, and you want to search for
field.
Related topics
Search shortcuts
About search
Search for messages from a specific contact (See page
26.)
In a messages list, you can search using criteria that
you set and you can save the search criteria for future
use. You can also search for contacts or search for all
messages that contain the same subject.
Search for messages with a specific subject (See page
26.)
You can use the search program to search messages
and personal information management (PIM) items,
such as tasks, memos, contacts, and calendar entries,
on your BlackBerry® device. You can also manage PIM
items from the search results list.
Search for PIM items (See page 26.)
Recall searches
To view your saved searches, in a messages list, click
the trackwheel. Click Search. Click the trackwheel.
Click Recall.
Search the messages list
1. In a messages list, click the trackwheel.
2. Click Search.
Manage saved searches
In the list of saved searches, click a search. Click one
of the following menu items:
3. Set the search criteria.
4. Click the trackwheel.
5. Click Search.
•
•
•
Select Search
Edit Search
Delete Search
User Guide
Note:
Search for PIM items
1. In the search program, in the Text field, type text
To view the criteria of your last search quickly, in the
list of searches, click the trackwheel. Click Last.
to search for.
2. In the Name field, type a contact name to search
Related topic
for.
Recall searches
3. Select one or more programs.
4. Click the trackwheel.
5. Click Search.
Search for messages from a specific
contact
To search for all messages received from a specific
sender, in a messages list, click a message. Click
Search Sender.
Notes:
If you type more than one word in the Text or Name
field, all the words must appear for the search to be
successful.
To search for all messages sent to a specific recipient,
in a messages list, click a message. Click Search
Recipient.
File attachments are not searched when you search
PIM items.
Note:
Related topic
If your BlackBerry® device is integrated with more
than one email account, you might be able to start a
search from the message list for a specific email
account. The device searches only for messages in that
list. To search all email accounts for messages from a
specific contact, search from the main messages list.
How do I search for text in a file attachment? (See
page 118.)
Search shortcuts
To search for text in a specific program, in the
program, click the trackwheel. Click Find. Type the
text.
Search for messages with a specific
subject
To search for a contact, in a list of contacts, type the
contact name or initials separated by a space.
To search for all messages with the same subject, click
a message. Click Search Subject.
To stop a search that is in progress, press the Escape
button.
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to start a
search from the message list for a specific email
account. The device searches only for messages in that
list. To search all email accounts for messages with a
specific subject, search from the main messages list.
26
7
About attachments
Open a file attachment
1. In a message, click the trackwheel.
2. Click Open Attachment.
3. Click the attachment.
View attachment information
Navigate image attachments
View presentations
4. Click Expand.
5. Perform one of the following actions:
•
To open a table of contents for the file
attachment, click Table of Contents.
•
To open the file attachment, click Full
Navigate presentation attachments
Manage vCard address book attachments
Attachments shortcuts
Content.
6. Click Retrieve.
Note:
Attachments — frequently asked questions
To reopen an image attachment quickly, in the
message, click the attachment image. Click Open
Attachment.
About attachments
You can view several types of file attachments on your
BlackBerry® device, including .zip, .htm, .html, .doc,
.dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can
also view .bmp, .gif, .jpg, .png, and .tif image
attachments.
Open embedded content
In an attachment, click a content link. Click Retrieve.
To return to the attachment, press the Escape button.
Examples of embedded content include tables, images,
footnotes, text boxes, or comments.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.1 or later, you
can view .wmf files on your device.
View tables in attachments
To preview a table that is embedded in a document,
In a messages list, a paper clip icon appears beside
messages with attachments.
click the table link. Click Retrieve.
Related topic
To view the full table in the table preview, click the
Can I view file attachments on my device? (See page
117.)
Table Link link. Click Retrieve.
User Guide
To zoom into or out of an image, click the trackwheel.
Click Zoom In or Zoom Out.
View attachment information
To view the size, author, publication date, and other
information about the attachment, open the
attachment. Click the file name. Perform one of the
following actions:
To zoom to the original image size, click the
trackwheel. Click Zoom 1:1.
To turn an image 90 degrees in a clockwise direction,
click the trackwheel. Click Rotate.
•
If you have opened the complete file attachment,
click View Info.
To view an image in more detail after zooming in, click
the trackwheel. Click Enhance.
•
If you have not opened the complete file
To view an image at a higher resolution, click the
attachment, click Retrieve Info.
trackwheel. Click Full Image.
To view the previous page in a multiple-page image,
click the trackwheel. Click Prev Page.
Navigate spreadsheet attachments
To scroll horizontally in a spreadsheet, hold the Alt key
To view the next page in a multiple-page image, click
the trackwheel. Click Next Page. If the next page has
not yet been retrieved, in the attachment, click the
trackwheel. Click More.
and roll the trackwheel.
To move to a specific cell in a spreadsheet, click the
trackwheel. Click Go to Cell. Type the cell coordinates.
Click the trackwheel.
To switch to a different page in a multiple-page image,
click the trackwheel. Click Table of Contents. In the
table of contents, click a page. Perform one of the
following actions:
To display the contents of a cell in a spreadsheet, click
the trackwheel. Click View Cell.
To view the previous worksheet in a workbook, click
the trackwheel. Click Prev Sheet.
•
If the page has been retrieved (underlined with a
To view the next worksheet in a workbook, click the
trackwheel. Click Next Sheet. If the next worksheet
has not yet been retrieved, in the attachment, click the
trackwheel. Click More.
solid line), click View.
•
If the page has not been retrieved (underlined
with a dashed line), click Retrieve.
To view all the pages in the table of contents, click the
trackwheel. Click More.
To switch to a different worksheet in a workbook, click
the trackwheel. Click Table of Contents. In the table
of contents, click a worksheet. Perform one of the
following actions:
View presentations
To view a Microsoft® PowerPoint® presentation in its
original format, in the presentation, click the
trackwheel. Click View Slides.
•
If the worksheet has been retrieved (underlined
with a solid line), click View.
•
If the worksheet has not been retrieved
To view a PowerPoint presentation as a slide show, in
the presentation, click the trackwheel. Click Slide
Show. If a slide is not downloaded automatically, click
the trackwheel. Click Retrieve.
(underlined with a dashed line), click Retrieve.
To view all the worksheets in the table of contents,
click the trackwheel. Click More.
To view only text in a PowerPoint presentation, in the
presentation, click the trackwheel. Click View Text.
Navigate image attachments
To pan horizontally across an image, hold the Alt key
To view both text and slides, in the presentation, click
the trackwheel. Click View Both.
and roll the trackwheel.
28
7: Attachments
Note:
Manage vCard address book
attachments
presentation, your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.1 or later.
To view a vCard® attachment, in an open message,
click the attachment. Click View Attachment.
To add the contact information to your address book,
in an address book attachment, click the trackwheel.
Click Add to Address Book.
Related topic
Navigate presentation attachments (See page 29.)
To update contact information, in an address book
attachment, click the trackwheel. Click Update
Address.
Navigate presentation attachments
To view the next slide in a presentation, click the
trackwheel. Click Next Slide.
Related topic
About vCard address book attachments (See page 29.)
To view the previous slide in a presentation, click the
trackwheel. Click Prev Slide.
To stop a slide show, click the trackwheel. Click Close.
Attachments shortcuts
To switch between viewing the generated table of
contents and the full content for a document
attachment, press V.
To zoom, rotate, enhance, or save a slide, in slide view
or text and slide view, click a slide. Click View. Click
the trackwheel. Click a menu item.
To switch to a different worksheet in a spreadsheet
attachment, press V. Select a worksheet. Press the
Enter key.
Note:
You can only navigate presentation attachments if
your BlackBerry® device is integrated with an account
that uses BlackBerry Enterprise Server™ version 4.1 or
later.
To change the column size, press W.
To turn on or turn off column and row labels, press H.
To move to a specific cell, press G.
To display the contents of a cell, press the Space key.
About vCard address book
attachments
To zoom into an image, press I. To continue zooming
into an image, hold the Left Shift key and roll the
trackwheel.
Address book attachments (vCard®.vcf files) contain
contact information for a specific user. When you add
a vCard attachment to your email message, recipients
of your message can view and add your contact
information to their BlackBerry® device address
books. When you open a message that contains a
vCard attachment, a book icon appears at the bottom
of the message with the name of the attached contact.
To zoom out of an image, press O. To continue zooming
out of an image, hold the Left Shift key and roll the
trackwheel.
To zoom to the original image size, press W.
To rotate an image, press R.
To view the next slide in a presentation, press N.
To view the previous slide in a presentation, press P.
To view a presentation as a slide show, press S.
To stop a slide show, hold the Escape button.
29
User Guide
To move between presentation views, in a
presentation, press M.
30
8
Note:
account that is integrated with your BlackBerry®
device.
Reconcile deleted messages
About PIM synchronization
Related topic
Turn on wireless PIM synchronization
Synchronization — frequently asked questions
Can I reconcile email messages over the wireless
network? (See page 121.)
About email reconciliation
Reconcile deleted messages
If you turn on email reconciliation, any messages that
you file or delete on your BlackBerry® device should
also be filed or deleted in your desktop email program.
Likewise, any changes that you make to messages in
your desktop email program should be reflected on
your device.
To set how deleted messages are reconciled between
your BlackBerry® device and desktop email program,
in the messages options, click Email Reconciliation.
Set the Delete On field. Click the trackwheel. Click
Save.
If your device integration option supports wireless
email reconciliation, changes are reconciled over the
wireless network.
Note:
Set the email reconciliation option for each email
account that is integrated with your device.
If your device integration option does not support
Related topic
See the BlackBerry Desktop Software Online Help for
more information about manual email reconciliation.
Delete multiple messages at one time (See page 13.)
About PIM synchronization
Related topic
You can synchronize personal information
management (PIM) items such as tasks, memos,
contacts, and calendar entries so that the entries on
your BlackBerry® device and in your desktop email
program are similar.
Can I reconcile email messages over the wireless
network? (See page 121.)
Turn on wireless email reconciliation
In the messages options, click Email Reconciliation.
Set the Wireless Reconcile field to On. Click the
trackwheel. Click Save.
User Guide
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later
and wireless PIM synchronization is turned on, PIM
items should be synchronized over the wireless
network. You can turn wireless PIM synchronization on
and off using the device.
Related topic
Can I synchronize PIM items over the wireless
network? (See page 121.)
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 2.1 or later and
wireless calendar synchronization is enabled, calendar
entries should be synchronized over the wireless
network. You can synchronize all other PIM items
using the BlackBerry Desktop Software. See the
or configuring wireless calendar synchronization using
the BlackBerry Desktop Software.
Related topic
Can I synchronize PIM items over the wireless
network? (See page 121.)
Turn on wireless PIM synchronization
In the tasks, memo, address book, or calendar options,
set the Wireless Synchronization field to Yes. Click
the trackwheel. Click Save.
If the Wireless Synchronization option does not appear
on the BlackBerry® device, you can set wireless
calendar synchronization using the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Notes:
If you have been using your device with wireless PIM
synchronization turned off or you are turning on
wireless PIM synchronization for the first time,
synchronize your device using the BlackBerry Desktop
Software before you turn on wireless PIM
synchronization.
If you turn on wireless PIM synchronization on the
device, you cannot synchronize PIM items using the
BlackBerry Desktop Software.
32
9
Backing up and restoring device data
About backing up and restoring device data
Restore device data
5. Click Activate.
About backing up and restoring
device data
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, settings on your device that are
not saved in your desktop email program should be
backed up over the wireless network. These settings
include fonts, bookmarks, and other device settings.
Information that is saved as part of personal
information management (PIM) synchronization or
wireless email reconciliation is not backed up.
If you are using the BlackBerry Desktop Software with
your device, you can back up and restore your device
data using the Backup and Restore tool. See the
BlackBerry Desktop Software Online Help for more
information about backing up and restoring device
data manually.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later and
your device data is lost or erased, you should be able
to restore your device data (but not message data)
using enterprise activation.
Restore device data
1. In the device options, click Advanced Options.
2. Click Enterprise Activation.
3. Type your corporate email address and the
password supplied by your system administrator.
4. Click the trackwheel.
User Guide
34
10
Typing
Create AutoText entries (See page 35.)
Turn off AutoText for SMS messages (See page 36.)
Create AutoText entries
Create AutoText entries
1. In the device options, click AutoText.
2. Click the trackwheel.
3. Click New.
Turn on tones when pressing keys
Set the cursor speed
Typing shortcuts
4. In the Replace field, type the text to replace.
5. In the With field, type the text that should appear.
6. In the Using field, set whether the entry is
capitalized exactly as typed (Specified Case) or
whether the entry is capitalized according to its
context (SmartCase).
Typing — frequently asked questions
About AutoText
7. Set the language.
9. Click Save.
AutoText is designed to replace specific text that you
type with the appropriate AutoText entry. Use
AutoText to correct spelling and to replace
abbreviations with complete words.
Your BlackBerry® device has built-in AutoText entries
that correct common mistakes. For example, AutoText
changes hte to the.
Related topic
What is the Insert Macro menu item? (See page 36.)
Turn off AutoText for SMS messages (See page 36.)
You can create AutoText entries for your common
typing mistakes or for abbreviations. For example, you
might create an AutoText entry that replaces ttyl with
talk to you later.
Manage AutoText entries
In the device options, click AutoText. Click an
•
•
Edit
To use AutoText, type an AutoText entry. Press the
Delete
Space key.
Related topic
Related topics
Turn off AutoText for SMS messages (See page 36.)
About AutoText (See page 35.)
User Guide
To type an accented or special character, hold the
letter key and roll the trackwheel.
Turn off AutoText for SMS messages
In the device options, click SMS. Set the Disable
AutoText field to Yes. Click the trackwheel. Click
Save.
To insert a currency symbol, press the Currency key.
To turn on CAP lock, press the Alt key + the Right Shift
key.
To turn on NUM lock, press the Right Shift key + the
Alt key.
Cut or copy text
1. Click the trackwheel.
2. Click Select.
To turn off NUM lock or CAP lock, press the Right
Shift key.
3. Select text.
To type a number in a number field, press a number
key. You do not need to press the Alt key.
4. Click the trackwheel.
5. Click Cut or Copy.
To type a letter in a number field, hold the number key
To insert the at sign (@) and periods in an Email field,
press the Space key.
Place the cursor where you want to insert the cut or
copied text. Click the trackwheel. Click Paste.
What is the Insert Macro menu item?
Related Topic
Copy and paste calculations (See page 69.)
How do I undo an AutoText change?
Why can’t I use shortcuts on the Home screen?
Turn on tones when pressing keys
In the device options, click Screen/Keyboard. Set the
Key Tone field to On. Click the trackwheel. Click Save.
How do I change the currency symbol that appears
when I press the Currency key?
What is the Insert Macro menu item?
The Insert Macro menu item enables you to insert
common variables, such as the current date or current
time, into your AutoText entries.
Set the cursor speed
In the device options, click Screen/Keyboard. Set the
Key Rate field. Click the trackwheel. Click Save.
Typing shortcuts
To capitalize a letter, hold the letter key until the
capitalized letter appears.
How do I undo an AutoText change?
If you type text and the AutoText feature
automatically replaces it, you can undo the change by
pressing the Backspace/Delete key twice.
To insert a period, press the Space key twice. The next
letter is capitalized.
To type the alternate character on a key, hold the Alt
key and press the character key.
To type a symbol, press the Symbol key. Click a
symbol.
36
10: Typing
Why can’t I use shortcuts on the
Home screen?
The Dial From Home Screen option overrides using
shortcuts on the Home screen, in favor of making
calls. To use shortcuts, in the general phone options,
set the Dial From Home Screen field to No.
Note:
Depending on your theme, a programs list might be
available. If your theme uses a programs list, shortcuts
can be used in the programs list, even if the Dial From
Home Screen field is set to Yes.
How do I change the currency symbol
that appears when I press the
Currency key?
In the device options, click Screen/Keyboard. Set the
Currency Key field.
37
User Guide
38
11
Find your phone number
Make phone calls
Set voice privacy change alert
Reset call timers
Make emergency calls
Phone shortcuts
Turn on A-GPS support
Change the privacy setting for location-based services
Acquire the GPS position of your device
Check voice mail
Phone — frequently asked questions
Find your phone number
In the phone, the My Number field displays your
phone number.
Make phone calls
Alternate between calls
Mute calls
In the phone, type a phone number or select a contact.
Press the Send key. To end the call, press the End key.
Dial using letters
Notes:
If the contact that you want to call is not listed, click
the trackwheel. Click Call From Address Book to
select a contact from your address book.
Make three-way calls
Assign speed dial numbers to keys
Log calls
Related topics
Add pauses or waits (See page 57.)
Forward calls
Can I use the phone when the device or keyboard is
locked? (See page 125.)
Set voice mail options
Make emergency calls
You should be able to make emergency calls even if
your BlackBerry® device is locked. If your device is not
connected to the wireless network, it should connect
automatically when the emergency call is initiated.
Set the TTY option
Turn on telecoil mode
Set the default call volume
User Guide
To make an emergency call, perform one of the
following actions:
Warning:
In an emergency, always provide detailed information
about your location to the emergency operator.
Because of certain limitations in A-GPS technology
and emergency infrastructure, the emergency operator
might not be able to estimate your location using only
A-GPS information.
•
Unlocked keyboard or device: In the phone, type
the emergency number. Press the Send key.
•
Locked keyboard or device: Click the trackwheel.
Click Emergency Call. Click Yes.
Note:
Note:
Emergency calls can only be made to official
America.
The options present on your BlackBerry® device to
depending on your service provider.
Related topics
Related topics
Turn on A-GPS support (See page 40.)
About A-GPS support (See page 40.)
About Emergency Callback Mode (See page 41.)
About Emergency Callback Mode (See page 41.)
About A-GPS support
Depending on your service provider, your BlackBerry®
device might be enabled with Assisted Global
Positioning System (A-GPS) support.
About location-based services
Depending on your service provider, your BlackBerry®
device might be enabled with location-based services.
The privacy setting for location-based services
controls whether programs on your device can use the
GPS position of your BlackBerry® device. For example,
a program could use the GPS position of your device
to give you driving directions.
If your device is enabled with A-GPS support, an
emergency operator should be able to estimate your
location when you make an emergency call or when
your device is in Emergency Callback Mode.
Turn on A-GPS support
Change the privacy setting for
location-based services
To set the privacy level for location-based services on
your BlackBerry® device, in the device options, click
Location Based Services. Perform one of the following
actions:
In the device options, click Location Based Services.
Perform one of the following actions:
•
•
To turn on and off A-GPS support for emergencies,
set the GPS Services field to 911 Only/Location
Off or Location Off/Location On.
To enable an operator to estimate your location at
other times (subject to A-GPS limitations), set the
GPS Services field to Location On.
•
To be prompted each time a location-based
service program wants to use the GPS position of
your device, set the Privacy Setting field to By
Permission. Click the trackwheel. Click Save.
•
To prevent location-based service programs from
using the GPS position of your device, set the
Privacy Setting field to Restricted. Click the
trackwheel. Click Save.
40
11: Phone
•
To allow location-based service programs to use
the GPS position of your device, set the Privacy
Setting field to Unrestricted. Click the
trackwheel. Click Save.
Change the privacy setting for location-based services
(See page 40.)
About Emergency Callback Mode
When you end an emergency call, the BlackBerry®
device enters Emergency Callback Mode. This mode
enables the operator to call you back or determine
your approximate location. Depending on your service
provider, Emergency Callback Mode is active for five
minutes or is canceled when you make a non-
emergency call.
Notes:
Contact your service provider for more information on
the availability of location-based services privacy
settings.
If you set the privacy level for location-based services
on your device to By Permission or Restricted, and you
emergency operator should still be able to estimate
your approximate location (subject to A-GPS
limitations).
In Emergency Callback Mode, you cannot send and
receive messages or browse web pages.
Your device exits Emergency Callback Mode at any
time if you make a non-emergency call.
Related topics
Note:
About location-based services (See page 40.)
To exit Emergency Callback Mode manually, click the
trackwheel. Click Exit Emergency Callback Mode.
Acquire the GPS position of your device (See page 41.)
Acquire the GPS position of your
device
Your BlackBerry® Global Positioning System (GPS)
location is determined using information from GPS
satellites, and it is expressed as a longitude and
latitude. To acquire your BlackBerry satellite position,
in the device options, click Location Based Services.
Click the trackwheel. Click Refresh GPS.
Make calls using speed dial
In the phone, hold the key that is assigned to the
contact or phone number.
Note:
the Home screen or in a messages list.
Related topics
Notes:
Assign speed dial numbers to keys (See page 43.)
Contact your service provider for the availability of the
GPS positioning service.
Change speed dial numbers (See page 43.)
by clicking Refresh GPS, try again when your
sky.
Check voice mail
On the Home Screen, click Voicemail.
Notes:
Related topics
The Voicemail icon is unavailable if no voice mail
number is specified.
About A-GPS support (See page 40.)
About location-based services (See page 40.)
41
User Guide
unheard voice mail messages might appear in the
device status section of the screen and beside the
program name.
Mute calls
To mute a call, press the Mute button. Press the Mute
button again to turn mute off.
Related topic
Adjust the phone volume
To increase the volume, during a call, roll the
trackwheel up. To decrease the volume, roll the
trackwheel down.
Set voice mail options (See page 45.)
Answer calls
To answer a call, click Answer. If you do not want to
answer a call, click Ignore.
Turn on and off speakerphone
To turn on speakerphone, during a call, press the
If you are already connected to a call and you receive
another call, click Answer - Hold Current.
Speakerphone key.
To turn off speakerphone, during a call, press the
Speakerphone key again.
To end a call, press the End key.
Note:
Warning:
another call, press the Send key to place the current
Do not hold the BlackBerry® device near your ear
Information Booklet for more information about using
speakerphone safely.
Related topics
Can I use the phone when the device or keyboard is
locked? (See page 125.)
Related topic
Use Bluetooth wireless technology during a call (See
page 72.)
Use Bluetooth wireless technology during a call (See
page 72.)
Use other programs during calls
Alternate between calls
During a call, if you receive an incoming call, click
Answer - Hold Current. Click the trackwheel. Click
Flash to alternate between calls.
To use other device programs during a call, click the
trackwheel. Click Home Screen.
Note:
If you switch to a different program and you want to
end the phone call, press the End key.
Notes:
You must subscribe to a call waiting service to
alternate between calls.
Dial using letters
To type letters in phone numbers, press the Alt key.
You can also press the Enter key to alternate between
calls.
Type the letter.
42
11: Phone
To type multiple letters, press the Right Shift key + the
Alt key. Type letters. To dial numbers again, press the
Right Shift key.
Note:
To assign a contact or phone number from the phone
to a speed dial key, select a contact or phone number.
Hold an unassigned key. Click OK.
Note:
When you type a letter in a phone number, your
BlackBerry® device dials the number that is associated
with the letter on a conventional phone keypad.
Related topic
Change speed dial numbers (See page 43.)
Change speed dial numbers
In the phone, click the trackwheel. Click View Speed
Dial List. Click a contact or phone number. Perform
one of the following actions:
Make three-way calls
1. During a call, click the trackwheel.
2. Click 3-Way Call.
•
•
•
To change the contact that is assigned to a speed
dial key, click Edit. Click a new contact. Click Add
Speed Dial To <contact name>.
3. Type a phone number or click a contact.
4. Press the Enter key twice.
5. During the second call, click the trackwheel.
6. Click Flash.
To assign the contact to a different speed dial key,
click Move. Roll the trackwheel to move the
contact. Click the trackwheel.
Notes:
To delete a contact from the speed dial list, click
Delete.
The Active Call screen shows that you are only
connected to the second contact even though you are
connected to both calls.
About call logs
To disconnect from the second contact, click the
trackwheel. Click Flash.
Call logs appear when you open the phone. Missed
call logs also appear in a messages list. Depending on
your theme, missed calls might also appear on the
Home screen.
Related topic
Can I make three-way calls? (See page 126.)
Log calls
Assign speed dial numbers to keys
1. In the phone, click the trackwheel.
2. Click View Speed Dial List.
3. Click an unassigned key.
To set whether call logs appear in a messages list, in
the phone options, click Call Logging. Select the call
log type that you want to appear in a messages list.
Press the Space key.
4. Click New Speed Dial.
messages list, select None. Press the Space key.
5. Click a contact.
6. Click Add Speed Dial To <contact name>.
Related topics
About call logs
Manage call logs (See page 44.)
43
Can I set the phone to display frequently called
numbers? (See page 126.)
How do I edit the phone number to which my calls are
forwarded? (See page 126.)
How do I change how long messages and phone call
logs remain in a messages list? (See page 110.)
Add call forwarding phone numbers
1. On the Call Forwarding screen, click a type of calls
to forward.
Manage call logs
In the phone, or in a messages list, open a call log.
Click the trackwheel. Perform one of the following
actions:
2. Click New Number.
3. Type a phone number.
5. Click the trackwheel.
6. Click Close.
•
•
•
To add notes to the call log, click Add Notes.
To edit call log notes, click Edit Notes.
To forward call log notes, click Forward.
To delete call log notes, in the open call log, click the
trackwheel. Click Edit Notes. Click the trackwheel.
Click Clear Field.
Related topic
How do I edit the phone number to which my calls are
forwarded? (See page 126.)
Forward calls
1. In the phone options, click Call Forwarding.
Delete call forwarding phone
On the Call Forwarding screen, click the current call
forwarding number. Click Edit Numbers. Click a phone
number. Click Delete.
2. Click the type of calls to forward.
3. Click Do Not Forward or the current forwarding
phone number.
4. Click Change Number.
5. Click a forwarding phone number.
6. Click the trackwheel.
7. Click Save.
Related topic
How do I edit the phone number to which my calls are
forwarded? (See page 126.)
About automatic volume control
Automatic volume control is designed to adjust the
volume on your BlackBerry® device when you are
using the phone in a noisy environment.
Note:
service provider supports this feature, and that you
Set automatic volume control
In the phone options, click Enhanced Audio. Set the
Automatic Volume Control field. Click the
trackwheel. Click Save.
Related topics
Add call forwarding phone numbers (See page 44.)
Delete call forwarding phone numbers (See page 44.)
Can I use call forwarding? (See page 126.)
44
11: Phone
Related topic
2. In the Number field, type the main phone number
for a corporation.
About automatic volume control (See page 44.)
3. Set how long the BlackBerry® device waits before
dialing an extension.
About smart dialing
4. In the Extension Length field, set the default
You can specify default country and area codes so that
any numbers that are specified as links, or any
numbers in your address book that do not contain
these codes, are dialed correctly.
5. Click the trackwheel.
6. Click Save.
If you call a corporation frequently, you can also set
your smart-dialing options so that you do not have to
type the main number for the corporation. To call a
contact in the corporation, you only need to press the
Alt key + the 8 key and type the extension number.
Related topic
About smart dialing (See page 45.)
Set voice mail options
In the phone options, click Voicemail. Type a voice
mail access number and any additional numbers, such
as a password or extension. Click the trackwheel. Click
Save.
Set default country and area codes
1. In the phone options, click Smart Dialing.
2. Set the Country Code and Area Code fields.
3. In the National Number Length field, set the
Notes:
default length for phone numbers in your country.
If your BlackBerry® device is provisioned for voice
mail, the voice mail access number might already
appear on the screen. Contact your service provider for
more information about voice mail for your device.
4. Click the trackwheel.
5. Click Save.
Note:
If your device is not provisioned for voice mail, you can
type the access number for a different voice mail
system.
When you calculate the default length for phone
numbers, include your area code and local number, but
do not include your country code or the National
Direct Dialing prefix.
About TTY
You can use text telephone (TTY) to make calls to, and
receive calls from, other TTY devices. If you connect
your BlackBerry® device to a TTY device, calls that you
receive on your device are converted to text.
Warning:
If you roam to another country and you change your
smart-dialing options, phone numbers for contacts in
your address book might not be dialed correctly.
When TTY is enabled, an indicator appears in the
device status section of the screen.
Related topic
About smart dialing (See page 45.)
Note:
The TTY option is only available on some BlackBerry®
devices. Contact your service provider for more
information.
Set corporate extension dialing
1. In the phone options, click Smart Dialing.
45
User Guide
field. Click the trackwheel. Click Save.
About voice privacy
Depending on your service provider, your BlackBerry®
device might support a voice privacy service.
Depending on the status of the wireless network, the
voice privacy status might change during a phone call.
If voice privacy is active, a small “P” icon appears on
the Active Call screen and in the device status section
of the screen.
Related topics
About TTY (See page 45.)
Can I use a TTY device with my device? (See page 126.)
You can set whether you receive notification when
there is a change in voice privacy service during a call.
About telecoil mode
In telecoil mode, the magnetic signal of the
BlackBerry® device is modified to an appropriate level
and frequency response to be picked up by hearing
aids that are equipped with telecoils.
Set voice privacy change alert
In the phone options, click Sounds. Set the Privacy
Alert field. Click the trackwheel. Click Save.
When telecoil mode is turned on, an indicator (H-T)
appears in the device status section of the screen.
Related topic
About voice privacy (See page 46.)
In the phone options, click Hearing Aid Mode. Set the
Mode Enabled field to Telecoil. Click the trackwheel.
Click Save.
Reset call timers
1. In the phone, click the trackwheel.
2. Click Status.
Related topic
About telecoil mode (See page 46.)
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Click the trackwheel.
6. Click Save.
About default call volume
You can specify a default volume level that is used for
all calls, even if you adjusted the volume during a
previous call.
Phone shortcuts
To open the phone, press the Send key.
To end a call, press the End key.
In the phone options, click General Options. Set the
Default Call Volume field. Click the trackwheel. Click
Save.
To call a selected contact or phone number, press the
Send key.
To call a speed dial number, hold the assigned key.
To add an extension to a phone number, press the Alt
key + the 8 key. Type the extension number.
Related topic
About default call volume (See page 46.)
To show the last number that you typed, press the
Space key + the Enter key. Press the Enter key again
to dial the number.
46
11: Phone
To call your voice mail access number, hold 1.
To type letters in phone numbers, hold the Alt key and
type letters.
To mute a call, press the Mute button. To turn off
mute, press the Mute button again.
To turn on speakerphone, during a call, press the
Speakerphone key. To turn off speakerphone, press
the Speakerphone key again.
To change the volume during a call, roll the
trackwheel.
To move to the top of the call log list in the phone,
press the Space key.
To insert a wait when typing a phone number, press B.
To insert a pause when typing a phone number, press
N.
47
User Guide
48
12
Browser
Use the BlackBerry Browser to view HTML web pages.
If your device is integrated with an account that uses
the BlackBerry Enterprise Server™, the BlackBerry
Browser also enables you to view your corporate
intranet. Contact your system administrator for more
information.
Go to web pages
Navigate images
Use the Internet Browser, which is available from some
service providers, to view HTML web pages. Contact
your service provider for more information about
Internet Browser support.
Copy links, images, or web page addresses
Save images
Manage saved images
View files
Go to web pages
1. In the browser, click the trackwheel.
2. Click Go To.
Create bookmarks
3. Type a web address.
4. Click the trackwheel.
5. Click OK.
Manage bookmarks
Clear browser caches
About TLS
Notes:
About WTLS
To insert a period, press the Space key.
Browser shortcuts
To insert a slash mark (/), press the Shift key + the
Space key.
Browser — frequently asked questions
The Go To dialog box tracks the web addresses that
you type. To go to a web page on the list, click the web
address. Click OK.
About the browser
Your BlackBerry® device supports multiple browser
types. Depending on your service provider and your
integration option, more than one browser might
appear. Your service provider might also change the
browser name to reflect available services.
Use the browser
To select text and images as you scroll through a web
page, click the trackwheel. Click Select Mode.
Use the WAP Browser on your device to view WML web
pages.
To select only links and fields as you scroll through a
web page, click the trackwheel. Click View Mode.
User Guide
To open the browser and display a list of useful
bookmarks provided by your service provider, press
the Convenience key.
Related topic
Navigate images (See page 50.)
To follow a link, click the link. Click Get Link.
Navigate images
To stop loading a web page, click the trackwheel. Click
Stop.
To pan horizontally across an image, hold the Alt key
and roll the trackwheel.
To view the previous web page in the history, click the
trackwheel. Click Back.
To zoom into or out of an image, click the trackwheel.
Click Zoom In or Zoom Out.
To view the next web page in the history, click the
trackwheel. Click Forward.
To zoom to the original image size, click the
trackwheel. Click Zoom 1:1.
To go to your home page, click the trackwheel. Click
Home.
To turn an image 90 degrees in a clockwise direction,
click the trackwheel. Click Rotate.
To view a list of the last 20 web pages that you visited,
click the trackwheel. Click History.
Note:
To refresh the current web page, click the trackwheel.
You can navigate full images or images in the pictures
list.
Click Refresh.
To view the address for the current web page, click the
trackwheel. Click Page Address.
Copy links, images, or web page
addresses
To view the address for a link, click the link. Click Link
Address.
On a web page, click a link or image. Click Link
Address, Image Address, or Page Address. Click Copy
Address.
To view the address for an image, click the image.
Click Image Address.
To move the browser to the background to use another
program, click the trackwheel. Click Hide.
to insert the copied text. Click the trackwheel. Click
Paste.
To close the browser, click the trackwheel. Click Close.
Related topic
View images
How do I select images and text on a web page? (See
page 128.)
To set how images load in your browser, in the browser
options, click Browser Configuration. To load images
while the page is loading, set the Show Images field.
To show image placeholders if images do not load, set
the Show Image Placeholders field to Yes. Click the
trackwheel. Click Save.
Send links or images in email
messages
1. On a web page, click a link or image.
2. Click Link Address or Image Address.
3. Click Send Address.
To load some images after the web page is loaded,
click the trackwheel. Click More Images. To load all
the images, click the trackwheel. Click All Images.
To view an image on its own page, click the image.
Click Full Image. To return to the web page, click the
trackwheel. Click Back.
4. In the To field, type an email address or a contact
name.
50
12: Browser
5. Type a message.
6. Click the trackwheel.
7. Click Send.
View files
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.1 or later, you can view .doc, .pdf, .ppt, .txt,
.wpd, and .xls file types in the browser. On a web page,
click the file link. Click Get Link.
Note:
an email address or a contact name. Send the
message.
Save web page requests
While a web page is loading, you can save the web
page request in a messages list. Saving the request to
the messages list enables you to use other programs
while you are waiting for the web page to load. Click
the trackwheel. Click Save Request.
Related topic
How do I select images and text on a web page? (See
page 128.)
You can also save a web page that has finished
loading in a messages list. Saving a fully loaded web
page enables you to open the text on the web page at
any time. On the web page, click the trackwheel. Click
Save Page.
Save images
You can save .jpeg, .png, .gif, and .bmp web page
images in the pictures list. On a web page, click an
image. Click Save Image. After the image is saved in
the pictures list, click the trackwheel. Click Save.
Note:
A saved web page displays content that was current at
the time that the web page was saved. To update the
content on a saved page, click the trackwheel. Click
Refresh.
Note:
Depending on your service provider, you might not be
Related topics
Set the Home screen background image (See page
80.)
Create bookmarks
On a web page, click the trackwheel. Click Add
Bookmark.
Navigate images (See page 50.)
How do I select images and text on a web page? (See
page 128.)
Manage bookmarks
In the bookmarks list, click a bookmark. Click one of
the following menu items:
Manage saved images
In the pictures list, click an image. Click one of the
following menu items:
•
•
Edit Bookmark
Delete Bookmark
•
•
Open
Related topic
Delete
Organize bookmarks into folders (See page 52.)
51
User Guide
Organize bookmarks into folders
In the bookmarks list, click a folder. Perform one of the
following actions:
Browser shortcuts
To return to the last page that you viewed, press the
Escape button.
To insert a period in the Go To dialog box, press the
Space key.
•
•
To add a folder, click Add Subfolder.
To open a bookmark folder with subfolders, click
Expand.
To insert a slash mark (/) in the Go To dialog box, press
the Shift key + the Space key.
•
•
•
To close a bookmark folder with subfolders, click
Collapse.
To go to the home page, press H.
To edit a web address in the Go To dialog box, hold the
Alt key and roll the trackwheel. In the Go To field, edit
the text. Click the trackwheel. Click OK.
To rename a folder that you added, click the
trackwheel. Click Rename Folder.
To move a bookmark into a folder, click the
bookmark. Click Move Bookmark. Roll the
trackwheel to move the bookmark. Click the
trackwheel.
To open the bookmarks screen, press K.
To add a bookmark, press A.
To refresh a web page, press R.
To search for a word on a page, press F. To find the
next instance of a word on a page, press V.
Clear browser caches
In the browser options, click Cache Operations. Click
To view the history, press I.
To move to the next page in the history, press N.
the button for a type of cache.
To move to the previous page in the history, press the
Backspace/Delete key.
additional authentication and security when you
browse web pages using the BlackBerry Browser.
To view, copy, or send the address for a page, press P.
To view more images, press M.
To view all images, press Q.
Related topic
To open the browser options, press O.
How do I set BlackBerry Browser security options?
(See page 129.)
To move down a page, press the Space key.
To move up a page, press the Shift key + the Space key.
To save a web page to the messages list, press S.
Browser security layer that is designed to provide
security for WAP services.
To stop a web page from loading, press the Escape
button.
To move to a specific web page, press G.
Related topic
To move between full-screen mode and normal mode,
press U.
How do I set WAP Browser security options? (See page
129.)
To move the browser to the background to use another
program, press D.
To close the browser, hold the Escape button.
52
13
Related topic
Legal notice (See page 141.)
Manage programs
Download ring tones
1. On a web page, click a .mid or .mp3 file link.
2. Click Get Link.
Manage ring tones
Download themes
3. Click Menu.
4. Click Save.
About browser push
5. Type a name for the ring tone.
6. Click OK.
Turn on browser push
Downloading — frequently asked questions
Note:
the trackwheel. Click Show Tunes. Click the
On a web page, click a link for a program. Click Get
Related topics
Related topics
Why did a new program appear on my device? (See
page 54.)
Can I listen to a ring tone before I download it? (See
page 54.)
Legal notice (See page 141.)
Manage ring tones (See page 75.)
About profiles (See page 75.)
Legal notice (See page 141.)
Manage programs
To view a list of programs that are currently loaded on
your BlackBerry® device, in the device options, click
Advanced Options. Click Applications.
About browser push
Browser push is designed to enable you to receive
content on your BlackBerry® device from web
applications without requesting it. For example, you
can receive updates or notifications for weather, stock
quotes, or news.
To view details for a third-party program, on the
Applications screen, click the program. Click
Properties.
To delete a third-party program, click the program.
Click Delete.
User Guide
You can turn on browser push for your WAP Browser,
your BlackBerry Browser, or both browser types. You
can also set which hosts provide this information to
you.
Why can’t I load new programs onto my device?
Why did a new program appear on my device?
What software version do I have on my device?
Can I listen to a ring tone before I download it?
Set notification for different types of browser push
information, including service load information (web
pages or applications), service indication information
(web page addresses or messages), or other types of
information.
When you receive a notification, an icon should appear
in a messages list.
Why can’t I load new programs onto
my device?
Verify that your BlackBerry® device is connected to
the wireless network. See the printed documentation
that accompanied your device for more information
about wireless coverage levels.
If you set the browser push notification to Prompt, a
dialog box appears when you receive a notification.
If you set the browser push notification to Auto, a
dialog box might also appear, if specified by the
sender.
Your device must also have sufficient available
memory to load a program.
If you set the browser push notification to Reject, you
receive no additional notification.
If the program still does not load and your device is
integrated with an account that uses the BlackBerry
Enterprise Server™, certain programs might not be
available to you. Contact your system administrator
for more information.
Turn on browser push
1. In the device options, click Advanced Options.
2. Click Browser Push.
3. Select one or more of the check boxes.
Why did a new program appear on my
device?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, your system administrator can
send selected programs over the wireless network.
Contact your system administrator for more
information.
4. Set the options for browser push notification
types.
5. Click the trackwheel.
6. Click Save.
Note:
If you turn on browser push notification for your WAP
Applications check box.
Can I listen to a ring tone before I
download it?
Yes. On a web page, click a ring tone file link. Click
Get Link.
Related topics
About browser push (See page 53.)
About the browser (See page 49.)
To preview the ring tone, click Play.
To stop listening to the ring tone, click Stop.
54
14
Add contacts
Manage contacts
Click a contact. Click one of the following menu items:
Manage contacts
•
•
•
View
Edit
Create mailing lists
Manage mailing lists
Delete
Create categories
Related topic
Share your address book with a paired Bluetooth-
enabled device (See page 72.)
Delete categories
Create mailing lists
1. In the address book, click the trackwheel.
2. Click New Group.
Add pauses or waits
Search for contacts in your company address book
Search for PIM items
3. Type a name for the mailing list.
4. Click the trackwheel.
5. Click Add Member.
Contacts — frequently asked questions
6. Click a contact.
Add contacts
1. In the address book, click the trackwheel.
7. Click Continue.
8. Repeat steps 4 to 7 to add other contacts to the
mailing list.
2. Click New Address.
3. Type the contact information.
4. Click the trackwheel.
5. Click Save.
9. Click the trackwheel.
10. Click Save Group.
Note:
Note:
If you create a mailing list, it is not copied to or from
your desktop email program.
To add a contact from a message, memo, call log, or
web page, click the contact. Click Add to Address
Book. Type any additional information. Click the
trackwheel. Click Save.
Manage mailing lists
Click a mailing list. Click one of the following menu
items:
User Guide
•
•
•
View Group
Related topic
About custom phone tunes (See page 56.)
Edit Group
Delete Group
Create profile exceptions (See page 76.)
Manage contacts in mailing lists
About categories
Click a contact. Click one of the following menu items:
You can create categories in which to group your
contacts, tasks, and memos. You can also narrow the
contacts, tasks, and memos that appear based on
categories.
•
•
•
•
View Member
Change Member
Delete Member
Add Member
Category names are not case sensitive. More than one
category can apply to a contact, task, or memo. If you
use IBM® Lotus Notes® as your desktop email
program, you can apply more than one category to a
task on your BlackBerry® device, but only one
category synchronizes with the task in your desktop
email program.
Note:
When you delete members from a group or delete a
group, the contacts remain in the address book.
Categories are shared between the address book, the
task list, and the memos list and changes that are
made in one program are made in all programs.
About custom phone tunes
You can add a custom phone tune for a contact
without changing other notifications.
Custom phone tune settings appear in both the
address book and the profiles list. When you add a
custom phone tune to a contact, a new profile
exception appears in the profiles list as “Calls From
<contact>.” Profile exceptions are shared between the
address book and the profiles list and changes made
in one program are made in the other program.
Create categories
1. In the address book, task list, or memos list, click
the trackwheel.
2. Click Filter.
3. Click the trackwheel.
4. Click New.
5. Type a name for the category.
7. Click the trackwheel.
8. Click Close.
Add a phone tune for a contact
1. In the address book, click a contact.
2. Click Edit.
3. Click the trackwheel.
4. Click Add Custom Phone Tune.
5. Set a phone tune.
Related topic
About categories (See page 56.)
6. Click the trackwheel.
7. Click Save.
56
14: Contacts
Apply categories to contacts, tasks,
or memos
When creating or editing a contact, in a phone number
field, click the trackwheel. Click Add Wait or Add
Pause. Type the additional numbers.
1. When creating or editing a contact, task, or memo,
click the trackwheel.
2. Click Categories.
3. Select a category.
4. Press the Space key.
5. Click the trackwheel.
6. Click Save.
Related topic
About pauses and waits (See page 57.)
About remote address book search
To find and add contacts from your company address
book, your BlackBerry® device must be integrated with
an account that uses BlackBerry Enterprise Server™
version 3.5 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®.
Contact your system administrator for more
information.
Sort contacts, tasks, or memos by
category
In the address book, task list, or memos list, click the
trackwheel. Click Filter. Select a category. Press the
Space key.
Note:
To view your full list of contacts again, click the
trackwheel. Click Filter. Clear the check box beside
the selected category.
Search for contacts in your company
address book
In the address book, click the trackwheel. Click
Lookup. Type the name of a contact. Click the
trackwheel.
Delete categories
In the address book, task list, or memos list, click the
trackwheel. Click Filter. Click a category. Click Delete.
Note:
search results.
Note:
When you delete a category, the category is deleted,
but any contacts, tasks, or memos to which the
category applied are not deleted.
Related topics
About remote address book search (See page 57.)
Manage remote address book search results (See page
57.)
About pauses and waits
Use a wait or a pause to separate additional numbers,
for example a password or extension, from a main
phone number. After dialing the main phone number,
your BlackBerry® device either pauses before dialing
the additional numbers (pause) or prompts you to type
them (wait).
Manage remote address book search
results
In the remote address book search results, click a
contact. Perform one of the following actions:
57
User Guide
•
•
To add a contact to your address book, click Add.
To add all the contacts found during the search,
click Add All.
•
•
To view information for a contact, click View.
To delete a contact from the search results, click
Delete.
•
•
To delete the search results, click Delete Lookup.
To start a new search, click Lookup.
58
15
Navigate the calendar
Navigate the calendar
To go to a specific date, click the trackwheel. Click Go
to Date. Set the date. Click the trackwheel.
To go to the current date, click the trackwheel. Click
Today.
Schedule appointments
Schedule appointments quickly
To move forward or back by a time period, click the
trackwheel. Click Prev or Next.
Manage meeting participants
Search for PIM items
Schedule appointments
1. In the calendar, click the trackwheel.
2. Click New.
3. Type the appointment details.
Calendar shortcuts
4. If the appointment is recurring, set how frequently
it should recur.
Calendar — frequently asked questions
5. Click the trackwheel.
About the calendar
6. Click Save.
In the BlackBerry® device calendar, you can view your
appointments and meetings in one of four views. Day,
Week, and Month views show all your appointments for
the selected time period. Agenda view shows all your
scheduled appointments in a list.
Notes:
If your appointment recurs, perform the following
actions:
Set the Every field to change the frequency of the
appointment. For example, to set an appointment to
recur every three days, set the Every field to 3.
Depending on your theme, upcoming calendar entries
might appear on the Home screen.
Select the Relative Date check box for the
appointment to recur on a relative date (for example,
on the last Friday of each month).
Change the calendar view
To change to another calendar view (Day, Week,
In the Days field, set the days on which the weekly
appointment should recur. To select a day, press the
Space key.
Month, or Agenda), click the trackwheel. Click a view.
To change the default view that appears when you
open the calendar, in the calendar options, set the
Initial View field. Click the trackwheel. Click Save.
User Guide
Related topics
2. Click New.
Change the default reminder time for appointments
and meetings (See page 60.)
3. Type the meeting details.
4. If the meeting is recurring, set how frequently it
should recur.
About power off and reminders (See page 85.)
5. Click the trackwheel.
6. Click Invite Attendee.
7. Click a contact.
Schedule appointments quickly
In the calendar options, verify that the Enable Quick
Entry field is set to Yes. In Day view, beside the start
time, type the subject of the appointment. Type a
location in parentheses. Click the trackwheel.
8. Click Invite.
9. Repeat steps 5 to 8 to add other contacts to your
meeting.
Note:
10. Click the trackwheel.
location, hold the Shift key and roll the trackwheel. To
11. Click Save.
Notes:
If your meeting recurs, perform the following actions:
Related topics
Set the Every field to change the frequency of the
appointment. For example, to set an appointment to
recur every three days, set the Every field to 3.
Change the default reminder time for appointments
and meetings (See page 60.)
About power off and reminders (See page 85.)
Select the Relative Date check box for the
appointment to recur on a relative date (for example,
on the last Friday of each month).
Change the default reminder time for
appointments and meetings
field to the amount of time before the appointment
appointment should recur. To select a day, press the
Related topics
Change the default reminder time for appointments
and meetings (See page 60.)
Related topics
About power off and reminders (See page 85.)
About power off and reminders (See page 85.)
Can I set a snooze time for task and calendar
reminders? (See page 134.)
Manage appointments and meetings
To view your list of appointments, in Month view, click
What is dismissed if I click Dismiss All in a reminder?
(See page 134.)
a day. Click View Appts.
To view or change details for an appointment or
meeting, click the appointment or meeting. Click
Open.
Schedule meetings
1. In the calendar, click the trackwheel.
60
15: Calendar
To delete an appointment or meeting, click the
To move to the next day, week, or month, press the
appointment or meeting. Click Delete.
Space key.
To move to the previous day, week, or month, press the
Shift key + the Space key.
Respond to meeting invitations
In an open meeting invitation, click the trackwheel.
Click one of the following menu items:
To move the cursor horizontally in Week view, hold the
Alt key and roll the trackwheel.
To move the cursor vertically in Month view, hold the
Alt key and roll the trackwheel.
•
•
•
Accept or Accept with comments
Tentative or Tentative with comments
Decline or Decline with comments
Notes:
To check your calendar when replying to a meeting
invitation, click the trackwheel. Click View Calendar.
If you delete a meeting invitation from the messages
list before you accept or decline it, the meeting is
deleted from your desktop calendar.
Manage meeting participants
Open a meeting. In an Accepted or Declined field,
click a contact. Click one of the following menu items:
•
•
•
Invite Attendee
Change Attendee
Remove Attendee
Calendar shortcuts
For these shortcuts to work in Day view, in the
calendar options, set the Enable Quick Entry field to
No.
To change to Agenda view, press A.
To change to Day view, press D.
To change to Week view, press W.
To change to Month view, press M.
To move to the current date, press T.
To move to a specific date, press G.
To create an appointment, press C.
61
User Guide
62
16
Tasks
Create tasks
In the Days field, set the days on which the weekly
task should recur. To select a day, press the Enter key.
Manage tasks
Change task status
Manage tasks
Click a task. Click one of the following menu items:
Create categories
Sort contacts, tasks, or memos by category
Delete categories
•
•
•
•
•
•
Open
Delete
Delete Completed
Mark Completed
Mark In Progress
Hide Completed
Search for PIM items
Tasks — frequently asked questions
Create tasks
1. In the task list, click the trackwheel.
open the task. Edit the Status field.
2. Click New.
3. Type the task details.
4. Set a due date for the task.
5. If the task is recurring, set how frequently it should
recur.
6. Click the trackwheel.
7. Click Save.
Can I clear all the categories that apply to a contact,
Notes:
If your task recurs, perform the following actions:
tasks, or memos I have saved?
Set the Every field to change the frequency of the
task. For example, to set a task to recur every three
days, set the Every field to 3.
Can I set a snooze time for task and calendar
reminders?
Select the Relative Date check box for the task to
recur on a relative date (for example, on the last Friday
of each month).
What is dismissed if I click Dismiss All in a reminder?
Can I show tasks in the device calendar?
User Guide
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17
Write memos
Can I clear all the categories that apply to a contact,
task, or memo?
Manage memos
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
Create categories
Sort contacts, tasks, or memos by category
Delete categories
Search for PIM items
Memos — frequently asked questions
Write memos
1. In the memos list, click the trackwheel.
2. Click New.
3. Type a title.
4. Type the body of the memo.
5. Click the trackwheel.
6. Click Save.
Manage memos
Click a memo. Click one of the following menu items:
•
•
•
View
Edit
Delete
Memos — frequently asked questions
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
User Guide
66
18
Set the alarm
How do I change the alarm volume?
What is the escalating volume level?
Silence the alarm
Turn off the alarm
Why didn’t my alarm notify me on a
Saturday or Sunday?
Alarm — frequently asked questions
In the alarm, verify that the Active on Weekends field
is set to Yes. If this field is set to No, your alarm does
not notify you on Saturdays or Sundays.
Set the alarm
1. In the alarm, set the Daily Alarm field to On.
2. Set the time when the alarm should sound.
3. Set whether to snooze the alarm and the length of
the snooze.
How do I change the alarm volume?
In the alarm, set the Volume field.
4. Set a type of notification for the alarm.
5. Click the trackwheel.
When you set the volume, you can also customize the
notification, including the tune and the number of
times that the tune plays.
6. Click Save.
When you set the alarm, a bell icon appears beside the
date in the device status section of the screen.
Related topic
About power off and reminders (See page 85.)
Silence the alarm
Press any key. If snooze is enabled, in the Daily Alarm
dialog box, click Snooze.
In the alarm, set the Daily Alarm field to Off.
Alarm — frequently asked questions
Why didn’t my alarm notify me on a Saturday or
Sunday?
User Guide
68
19
Use the calculator memory
Copy and paste calculations
Convert measurements
Calculator shortcuts
Calculator shortcuts
To add, press O.
To subtract, press I.
To multiply, press A.
To divide, press G.
To clear the screen, press Y.
To clear the last entry, press T.
To find the square root, press V.
To use the percent function, press B.
Use the calculator memory
To store a number in the memory, type a number. Press
K.
To recall the number in the memory, press J.
To delete the number in the memory, press H.
To add a number to the memory, type the number and
press L.
To add to the number that is currently stored in the
memory, type a number. Press L.
To recall the memory, press J.
To replace the memory, type a number and press K.
To clear the memory, press H.
To subtract from the number that is currently stored in
the memory, type a number. Press U.
To display the result of your calculation, press the
Enter key.
Copy and paste calculations
Click the trackwheel. Click Copy.
To paste the calculation back into the calculator
display or into another program, click the trackwheel.
Click Paste.
Convert measurements
In the calculator, type a number. Click the trackwheel.
Perform one of the following actions:
•
To convert the number from imperial to metric,
click To Metric.
•
To convert the number from metric to imperial,
click From Metric. Click a conversion type.
User Guide
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20
Turn on or off the Bluetooth radio
About Bluetooth pairings
When you pair your BlackBerry® device with another
Bluetooth®-enabled device, you should be able to
connect to the other Bluetooth-enabled device over
the wireless network when it is within range of your
BlackBerry device (a typical range is approximately 10
meters).
Pair with another Bluetooth-enabled device
Bluetooth-enabled devices
After you pair with a Bluetooth-enabled device, you
can set your BlackBerry device to connect with that
Bluetooth-enabled device without prompting you.
Use Bluetooth wireless technology during a call
Share your address book with a paired Bluetooth-
enabled device
Bluetooth — frequently asked questions
Pair with another Bluetooth-enabled
device
About Bluetooth wireless technology
1. In the device options, click Bluetooth.
Bluetooth® wireless technology is designed to enable
your BlackBerry® device to establish wireless
connections with other Bluetooth-enabled devices,
such as a handsfree car kit or wireless headset, in
close proximity.
2. Click the trackwheel.
3. Click Add Device.
4. Click the name of a Bluetooth®-enabled device.
5. In the Enter passkey for <device name> field,
type a passkey.
6. Type the same passkey on the Bluetooth-enabled
device to which you are pairing.
Turn on or off the Bluetooth radio
To turn on the Bluetooth® radio, in the device options,
click Bluetooth. Click the trackwheel. Click Enable
Bluetooth.
Notes:
Verify that the Bluetooth-enabled device that you
want to pair with is in the correct mode for pairing.
To turn off the Bluetooth radio, in the device options,
click Bluetooth. Click the trackwheel. Click Disable
Bluetooth.
The names of Bluetooth-enabled devices with which
you have already paired appear in the list of paired
Bluetooth-enabled devices. They do not appear in the
list of Bluetooth-enabled devices that appears when
you click Add Device.
User Guide
Related topic
2. During a call, click the trackwheel. Click Activate
<Bluetooth device>.
About Bluetooth pairings (See page 71.)
Related topic
Manage paired Bluetooth-enabled
devices
About Bluetooth pairings (See page 71.)
In the list of paired Bluetooth®-enabled devices, click
a paired Bluetooth-enabled device. Click Device
Properties. Perform one of the following actions:
Share your address book with a
paired Bluetooth-enabled device
In the Bluetooth® options, in the Address Book
Transfer field, perform one of the following actions:
•
•
Edit the paired Bluetooth-enabled device name.
Set whether the paired Bluetooth-enabled device
can connect with your BlackBerry® device without
prompting.
•
To share all the contacts in your BlackBerry®
device address book, select All Entries.
•
To share contacts that you have had contact with
recently over the phone, select Hotlist Only.
•
Set whether Bluetooth connections with your
BlackBerry device are encrypted.
Note:
To remove a Bluetooth-enabled device from the list of
paired Bluetooth-enabled devices, click a Bluetooth-
enabled device. Click Delete Device.
Set how your BlackBerry device
appears to other Bluetooth-enabled
devices
In the Bluetooth® options, perform one of the
following actions:
•
In the Device Name field, type the name of your
BlackBerry® device.
•
In the Discoverable field, set whether your
BlackBerry device is available for pairing with
other Bluetooth-enabled devices.
Use Bluetooth wireless technology
during a call
1. Verify that the Bluetooth® radio is turned on and
that your BlackBerry® device is paired with a
Bluetooth-enabled device.
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21
Set the date and time
If you have set the Date/Time Source field to Network
or BlackBerry, you can update the time. On the Date/
Time screen, click the trackwheel. Click Update Time.
Why is the time on my device incorrect?
Set the date and time
1. In the device options, click Date/Time.
2. Set the Time Zone field.
3. In the Date/Time Source field, set a date and time
source.
4. Click the trackwheel.
5. Click Update Time.
6. Click the trackwheel.
7. Click Save.
Note:
Depending on your service provider, multiple date and
time sources might be available.
•
•
•
To use the wireless network as the date and time
source, set the Date/Time Source field to
Network.
To use the BlackBerry® network as the date and
time source, set the Date/Time Source field to
BlackBerry.
To set the date and time yourself, set the Date/
Time Source field to Off. Set the other fields on
the Date/Time screen.
Why is the time on my device
incorrect?
If you have traveled to a different time zone, set the
Time Zone field to display the correct time zone.
User Guide
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22
Profiles
About profiles
Note:
To change the current notification profile quickly,
select a profile. Press the Space key.
Enable profiles
Manage ring tones
Create notification profiles
1. In the profiles list, click the trackwheel.
2. Click New Profile.
Create profile exceptions
Add a phone tune for a contact
Silence your device
3. Type a name for the profile.
4. Click an item.
5. Click Edit.
6. Set how you want to receive notification for that
item.
Set the alarm
7. Click the trackwheel.
8. Click Save.
Profiles — frequently asked questions
9. Click the trackwheel.
10. Click Save.
About profiles
Notification profiles are designed to alert you of
appointment and task reminders, and incoming
messages, calls, and browser content. You can create a
profile that specifies which sounds to use, whether to
notify you when the BlackBerry® device is in or out of
the holster, and what volume level to use. You can use
different sounds for each type of item.
Manage notification profiles
Click a profile. Click one of the following menu items:
•
•
Edit
Delete
The device has six preset notification profiles: Loud,
Vibrate, Quiet, Normal, Phone Only, and Off. You can
edit these default profiles, except for the Off profile.
You cannot delete them.
Manage ring tones
In the profiles list, click a profile. Click Show Tunes.
Click a ring tone. Click one of the following menu
items:
Enable profiles
•
•
•
Play
In the profiles list, click a notification profile. Click
Delete
Volume
Enable.
User Guide
Notes:
Notes:
The Volume option only sets how loud or quiet the
tune plays when you listen to it in the list. To change
the volume for your notification, edit the profile.
You can add multiple contacts to a profile exception.
In the From field, click the trackwheel. Click Add
Name.
You can only delete downloaded ring tones.
To add a custom tune for phone calls, select the
Custom Phone Tune check box. Set a phone tune.
If you set the Use Profile field to Active Profile and you
About custom notification
You can create exceptions to notification profiles to
receive different notification for incoming messages
and phone calls from specific contacts. For example,
you can create a profile exception that uses the Loud
profile when you receive messages and phone calls
from specific contacts, regardless of the active profile.
Related topics
About custom notification (See page 76.)
Manage profile exceptions (See page 76.)
Profile exceptions are applied based on the order in
which they appear. If you create multiple profile
exceptions that include the same contact, you must
decide which one to apply first by placing that profile
exception higher in the list.
Add a phone tune for a contact (See page 56.)
Manage profile exceptions
In the profiles list, click a profile exception. Perform
one of the following actions:
The BlackBerry® device has a preset profile exception
for important calls. You can add contacts to this profile
exception, or you can delete it.
•
•
To edit a profile exception, click Edit.
To move a profile exception higher or lower in the
list, click the profile exception. Click Move. Roll
the trackwheel to move the profile exception.
Click the trackwheel.
Create profile exceptions
1. In the profiles list, click the trackwheel.
2. Click New Exception.
•
•
To see the list of available tunes, click Show
Tunes.
3. In the Exception field, type a name for the profile
To delete a profile exception, click Delete.
exception.
4. In the From field, click the trackwheel.
5. Click Add Name.
Note:
To turn off a profile exception, select the exception.
Press the Space key. To turn on the profile exception
again, press the Space key.
6. Click a contact.
7. Click Continue.
8. In the Use Profile field, set the profile on which
Manage contacts in profile
exceptions
the exception should be based.
9. Click the trackwheel.
In a profiles exception, in the From field, click a
10. Click Save.
contact. Click one of the following menu items:
•
Change Name
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22: Profiles
•
Delete Name
Why isn’t the ring tone being played
the number of times that I have set?
For phone calls, the number of times that the
BlackBerry® device sounds or vibrates is not
determined by the number of beeps that you set in
your notification profile. The device sounds or vibrates
until the caller or the network ends the connection.
Silence your device
To silence your BlackBerry® device, in the profiles list,
select the Quiet profile.
To receive only vibrate notification, in the profiles list,
select the Vibrate profile.
To turn off all notification, including profile exceptions
and LED notification, in the profiles list, select the Off
profile.
Why am I not receiving notification
for incoming calls or received
messages?
In the profiles list, verify that the Off profile is not
enabled. If this profile is enabled, all notification is
turned off, including profile exceptions and LED
notification.
Related topic
Silence the alarm (See page 67.)
If you set the Custom Phone Tune field to MUTE, you
do not receive notification for calls from the contacts
that the exception applies to.
times that I have set?
Why am I not receiving notification for incoming calls
or received messages?
How do I set custom notification for
messages from a specific contact?
In the profiles list, create a new notification profile
that sets the tune that you want to use for your
messages. Create a profile exception for the contact
and set the Use Profile field to the new notification
profile.
specific contact?
Why can I not edit all the fields for a Calls From profile
exception?
Can I set one phone tune for all my profiles?
Can I be notified of other items during a call?
Why can I not edit all the fields for a
Calls From profile exception?
Calls From profile exceptions appear in the profiles list
when you add a custom phone tune from the address
book. Because these exceptions are for phone calls
only, you can only edit the Custom Phone Tune field.
What is the escalating volume level?
If you use the escalating volume level, the notification
volume level consistently increases until the
BlackBerry® device reaches the loudest volume level.
77
User Guide
Can I set one phone tune for all my
profiles?
Yes. In the profiles list, click the trackwheel. Click
Show Tunes. Click a phone tune. Click Set As Phone
Tune.
Can I be notified of other items
during a call?
Yes. In the profiles list, click a profile. Click Edit. Click
an item. Click Edit. Set the Notify me during calls
field to Yes.
Note:
Depending on your BlackBerry® device, you might not
be able to set the Notify me during calls field for all
items.
78
23
Screen display
Adjust the brightness of the backlighting
Turn off automatic backlighting
adjustment
backlighting level automatically, in the device options,
click Screen/Keyboard. Set the Automatic Backlight
field to No. Click the trackwheel. Click Save.
Related topic
About backlighting (See page 79.)
Set how long backlighting remains
on
your BlackBerry® device, in the device options, click
Delete themes
Download themes
Organize the Home screen
Organize the programs list
Related topics
About backlighting (See page 79.)
Adjust the brightness of the backlighting (See page
80.)
About backlighting
The screen and keyboard on your BlackBerry® device
are designed to be lit so that you can use your device
in various lighting levels.
Turn on and off the device screen
key. When your BlackBerry® device is not used for a
power.
The device is also designed to adjust the backlighting
level automatically as the lighting level in your
environment changes.
Related topics
About backlighting (See page 79.)
Adjust the brightness of the backlighting (See page
80.)
User Guide
Note:
Adjust the brightness of the
backlighting
For large fonts, set the Antialias mode field.
In the device options, click Screen/Keyboard. Set the
Backlight Brightness field. Click the trackwheel. Click
Save.
About Convenience keys
Your device includes two Convenience keys. You can
set which program each of these keys opens. See the
printed documentation that accompanied your device
for more information about locating the Convenience
keys.
To increase the brightness of the backlighting
temporarily, press the Power button.
Related topic
About backlighting (See page 79.)
Assign a program to a Convenience
key
In the device options, click Screen/Keyboard. Set the
Convenience Key Opens fields. Click the trackwheel.
Click Save.
Set the Home screen background
image
In the pictures list, click an image. Click Set As Home
Screen Image.
To clear the Home screen background, in the pictures
list, click the trackwheel. Click Reset Home Screen
Image.
Notes:
Depending on your theme, you might not be able to
change the program that is assigned to a Convenience
key.
Note:
If the program set in the Convenience Key Opens
field is removed from your BlackBerry® device, when
you press the Convenience key, nothing happens.
Depending on your theme, you might not be able to
change the Home Screen background image.
Related topic
Related topic
Save images (See page 51.)
About Convenience keys (See page 80.)
Your service provider might have supplied a link to a
preferred vendor of background images. In the
pictures list, click the trackwheel. Click More Images.
About themes
Depending on your service provider, you might be able
to set a theme on your BlackBerry® device that
changes how items such as programs, indicators,
words, and icons appear. Themes might be preloaded
on your device, or you might be able to download
themes that are in .cod file format.
Related topic
Save images (See page 51.)
Set the font
In the device options, click Screen/Keyboard. Set the
font information. Click the trackwheel. Click Save.
Apply a theme to your device
In the device options, click Theme. Click a theme.
Click Activate.
80
23: Screen display
Note:
and click an unavailable icon. Click Hide
Application.
To activate a theme quickly, select a theme. Press the
Space key.
If your theme displays recent messages and phone
calls and upcoming calendar entries on the Home
screen, or if your theme uses a list format for program
names on the Home screen, you cannot change the
order in which items are displayed on the Home
screen.
Delete themes
In the device options, click Theme. Click a theme.
Click Delete.
Note:
Notes:
You might not be able to delete themes that are
preloaded on your BlackBerry® device.
You cannot hide the Options and Turn Wireless On/
Turn Wireless Off icons.
Depending on your theme, you might not be able to
move or hide other icons.
Download themes
Your service provider might have supplied a link to a
preferred vendor of themes. In the device options,
click Theme. Click the trackwheel. Click Download
Themes.
Related topic:
Organize the programs list (See page 81.)
Organize the programs list
If your theme uses a programs list, you can move or
hide programs in the list.
Organize the Home screen
In the programs list, click Organize Applications.
Perform one of the following actions:
If your theme displays some programs as icons on the
Home screen and uses a programs list to organize
remaining programs, you might be able to organize
icons on the Home screen using the programs list. See
“Organize the programs list” on page 81 for more
information.
•
To move a program, click the program. Click Move
Application. Roll the trackwheel to move the
program. Click the trackwheel.
•
•
To hide a program, click the program. Click Hide
Application.
If your theme displays all programs as icons on the
Home screen and does not use a programs list, you
can organize icons from the Home screen:
To show a hidden program, click an unavailable
program. Click Show Application.
•
To move an icon, select the icon. Hold the Alt key
and click the trackwheel. Click Move Application.
Roll the trackwheel to move the icon. Click the
trackwheel.
•
•
To hide an icon, select the icon. Hold the Alt key
and click the trackwheel. Click Hide Application.
To show a hidden icon, hold the Alt key and click
the trackwheel. Click Show All. Hold the Alt key
81
User Guide
82
24
Set the display language
Set the input language
Why do some characters not appear
correctly on my device?
If your BlackBerry® device is integrated with the
BlackBerry Enterprise Server™ and the BlackBerry
Enterprise Server does not support the characters, the
characters do not appear correctly when you use the
BlackBerry Browser or open an attachment. Contact
your system administrator for more information.
Add or remove a display language
Why do some characters not appear correctly on my
device?
Set the display language
In the device options, click Language. In the
Language field, click a language. Click Save.
If your device is integrated with the BlackBerry
Internet Service™, contact your service provider for
more information about supporting characters on your
device.
About the input language
You can set an input language to use when you type.
This setting is different from the display language.
When you set an input language, AutoText and other
typing settings change to the selected language.
method field, click a language. Click Save.
Related topics
About the input language (See page 83.)
Set the display language (See page 83.)
Add or remove a display language
If your BlackBerry® Handheld Software supports
multiple languages, you can add and remove
languages using the Application Loader tool in the
BlackBerry Desktop Software. See the BlackBerry
Desktop Software Online Help for more information.
User Guide
84
25
About power off and reminders
Set the device to turn on and off automatically
Check the battery level
3. Specify the times when the BlackBerry® device
should turn on and off on weekdays.
4. Set the Weekend field to Enabled.
5. Specify the times when the device should turn on
Extend battery life
Reset the device
6. Click the trackwheel.
7. Click Save.
About power off and reminders
Related topic
If you turn off your BlackBerry® device by pressing the
Power button, or by clicking Turn Power Off on the
Home screen and selecting Turn Off, your device
should turn itself on at the following times:
About power off and reminders (See page 85.)
Check the battery level
In the device options, click Status.
•
•
when the alarm turns on
when the device is set to turn on automatically
To turn on your device when calendar reminders occur,
set the device to turn on and off automatically.
Extend battery life
Set the BlackBerry® device to turn on and off
automatically.
If you turn off your device by clicking Turn Power Off
on the Home screen and selecting Full Power Off, your
device does not turn on until you press the Power
button.
Disconnect from the wireless network when you are
not in a wireless coverage area.
Delete the original message when you send a reply.
Note:
Send a message to multiple contacts using Add To,
Add Cc, or Add Bcc.
Depending on your theme, the location and name for
Turn Power Off might change. See the printed
documentation that accompanied your device for more
information about the differences for your theme.
Charge your device regularly.
Related topics
Set the device to turn on and off automatically (See
page 85.)
Set the device to turn on and off
automatically
Manage messages (See page 12.)
1. In the device options, click Auto On/Off.
Add multiple contacts to a message (See page 12.)
2. Set the Weekday field to Enabled.
26
Connect to the wireless network
2. Perform one of the following actions:
•
To turn off email, browser and MMS services,
set the Data Services field to Off.
Turn off email, browser and MMS services
Network coverage — frequently asked questions
•
To turn off email, browser and MMS services
only when you roam to another network, set
Roaming.
Connect to the wireless network
To connect to the wireless network, verify that you are
in a wireless network coverage area. On the Home
screen, click Turn Wireless On.
asked questions
Notes:
To disconnect from the wireless network, on the Home
screen, click Turn Wireless Off. When your device is
not connected to the wireless network, you can
continue to use the features that do not require a
connection to the wireless network, such as managing
tasks or using the calculator. You should disconnect
from the wireless network in certain places, such as on
an airplane. See the BlackBerry Safety and Product
Information Booklet for more information.
How do I select a network when traveling?
How do I register my device with the network?
How do I set the wireless network connection speed
for my device?
How do I select a network when
traveling?
To scan for the most appropriate network, in the device
options, click Network. Set Network Selection Mode
to Automatic. If you do not want your BlackBerry®
device to select a roaming system, set Network
Selection Mode to Home Only.
Depending on your theme, the location and name for
Turn Wireless On and Turn Wireless Off might
change. See the printed documentation that
accompanied your device for more information.
Contact your service provider for more information
about roaming.
Turn off email, browser and MMS
services
Depending on your service provider plan, you might be
able to turn off the email, browser and MMS services
of your BlackBerry® device so that only phone calls
and SMS messages are available. Contact your service
provider for more information.
1. In the device options, click Network.
User Guide
How do I register my device with the
network?
When you select a different network or load new
applications, your BlackBerry® device should register
automatically with the network. To register your device
manually, in the device options, click Advanced
Options. Click Host Routing Table. Click the
trackwheel. Click Register Now.
How do I set the wireless network
connection speed for my device?
In the device options, click Network. Set the Network
Selection Mode field. By default, Automatic is
selected. Your device connects to the wireless network
at whatever network speed is available.
Notes:
Depending on your service provider, you might not be
able to set the Network Selection Mode field. Contact
your service provider for more information.
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27
Set a device password
Protect your device content
Compress device data
Set a device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Set the other security options.
5. Click the trackwheel.
Store passwords
6. Click Save.
7. Type a device password.
Manage passwords
Copy passwords
Clear the device
Related topics
About the device password (See page 89.)
Set owner information
Third-party program control
Security — frequently asked questions
Change the device password (See page 89.)
Turn off the device password (See page 90.)
Change the device password
1. In the device options, click Security Options.
2. Click General Settings.
About the device password
If you type your BlackBerry® device password
incorrectly five times, you must type blackberry before
you can continue. The next time that you type your
password, and on subsequent password attempts, the
characters that you type are displayed.
3. Click the trackwheel.
4. Click Change Password.
5. Type your current device password.
6. Click the trackwheel.
If you type your device password incorrectly ten times,
all information is erased from your device for security
reasons.
7. Type a new device password.
8. Click the trackwheel.
If your device is integrated with an account that uses
the BlackBerry Enterprise Server™, you might not be
able to change some security settings. Contact your
system administrator for more information.
9. Retype the new device password.
10. Click the trackwheel.
Related topics
Lock and unlock the keyboard
To lock the BlackBerry® device keyboard, on the Home
About the device password (See page 89.)
screen, click Keyboard Lock.
Turn off the device password (See page 90.)
To unlock the keyboard, double-click the trackwheel.
Turn off the device password
1. In the device options, click Security Options.
2. Click General Settings.
Related topic
About keyboard lock (See page 90.)
3. Set the Password field to Disabled.
4. Click the trackwheel.
About content protection and
compression
5. Click Save.
Content protection is designed to encrypt your
BlackBerry® device data. When your device is
password locked, an open lock in the device status
section of the screen indicates that encryption is in
progress. A closed lock indicates that encryption is
complete. After you type your device password, data
on your device is decrypted as you access it.
6. Type the device password.
7. Click the trackwheel.
Note:
corporate email account, you might not be able to turn
off the device password. Contact your system
administrator for more information.
To use content protection, you must set a device
password.
Content compression is designed to reduce the size of
the data that is stored on your device and to maintain
the integrity of that data.
Related topic
About the device password (See page 89.)
Protect your device content
1. In the device options, click Security Options.
2. Click General Settings.
Lock and unlock the device
To lock the BlackBerry® device, with a device password
set, on the Home screen, click Lock.
To unlock your device, on the Lock screen, roll the
trackwheel. Click Unlock. Type your password. Press
the Enter key.
3. Set the Content Protection field to Enabled.
4. Click the trackwheel.
Related topic
6. Type your device password.
7. Click the trackwheel.
About the device password (See page 89.)
Related topic
About keyboard lock
If you do not set a device password, you can lock your
keyboard to prevent accidentally placing calls or
typing characters.
About content protection and compression (See page
90.)
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27: Security
Compress device data
1. In the device options, click Security Options.
2. Click General Settings.
About the password keeper
Use the password keeper to create and store all your
passwords. The password keeper is locked with a
single password, so you can store all your passwords in
one place.
3. Set the Content Compression field to Enabled.
4. Click the trackwheel.
Use the password keeper to generate random
passwords that contain letters, numbers, and symbols.
5. Click Save.
The first time that you open the password keeper, you
must create a password keeper password. The
password keeper is designed to encrypt your
passwords. Passwords should be decrypted when you
type the password keeper password.
password.
7. Click the trackwheel.
Related topic
About content protection and compression (See page
90.)
Warning:
The password keeper is designed to keep passwords
that are stored in the password keeper; however, if you
copy a password, you can paste it into other programs
on the BlackBerry® device. While the password is
copied on the clipboard, it is not encrypted.
About encryption keys
If your device is integrated with an account that uses
the BlackBerry Enterprise Server™ or BlackBerry
Desktop Redirector, encryption keys protect data as it
travels between the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector and the device.
Encryption keys should be generated automatically,
but you can manually regenerate keys at any time.
Store passwords
1. In the password keeper, click the trackwheel.
2. Click New.
4. Click the trackwheel.
5. Click Save.
In the device options, click Security Options. Click
Related topic
About the password keeper (See page 91.)
Related topics
About encryption keys (See page 91.)
Create random passwords
1. In the password keeper, click the trackwheel.
2. Click New.
Can I regenerate encryption keys from my device?
(See page 137.)
3. Type a title for the password.
4. Click the trackwheel.
5. Click Random Password.
6. Type any additional password information.
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User Guide
8. Click Save.
To paste the password, place the cursor where you
want to insert it. Click the trackwheel. Click Paste.
Warning:
Related topics
Passwords copied to or from the clipboard are not
encrypted.
About the password keeper
Store passwords
About security self tests
The security self tests program is designed to verify
that security software is implemented properly on your
BlackBerry® device. The tests should run
Manage passwords
In the password keeper, click a password. Click one of
the following menu items:
automatically when your device restarts.
•
•
•
View
Edit
Delete
In the device options, click Security Options. Click
General Settings. Click the trackwheel. Click Verify
Security Software.
Related topic
Change the password keeper password (See page 92.)
Related topic
Change the password keeper
password
About security self tests (See page 92.)
1. In the password keeper, type your current
Clear the device
password keeper password.
2. Click OK.
Warning:
This procedure stops all services and removes all data,
including passwords and encryption keys, from the
BlackBerry® device. Before you clear your device,
verify that a backup copy of your data is available.
3. Click the trackwheel.
4. Click Change password.
5. Type a new password keeper password.
6. Retype the new password keeper password.
7. Click OK.
1. In the device options, click Security Options.
2. Click General Settings.
3. Click the trackwheel.
Copy passwords
5. Click Continue.
In the password keeper, click a password. Click Copy
to Clipboard.
6. Type blackberry.
To clear the password from the clipboard, in the
password keeper, click the trackwheel. Click Clear
Clipboard.
Related topic
How do I restore my device after clearing it? (See page
137.)
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28
About permissions for third-party
programs
You can set whether third-party programs on your
BlackBerry® device can use data or connections from
other programs. For example, a third-party program
might use data from personal information
Control external connections
Control connections with the device
Control access to personal information
Security — frequently asked questions
management (PIM) programs or connections from
programs such as the phone.
On the Permissions screen, if you set a permission
field to Allow, you are granting third-party programs
access to that program or connection.
About firewall settings
device, the firewall option is designed to prevent these
programs from transmitting data without your
knowledge.
If you set a permission field to Prompt, you are
prompted whenever a third-party program requests
access to that program or connection.
If you set a permission field to Deny, access to that
program or connection by third-party programs is
designed to be blocked.
Related topic
Legal notice (See page 141.)
If programs or connections within a group have
different permission values, the permission field for
the group is Custom.
Prevent third-party programs from
transmitting data
When a third-party program on your BlackBerry®
device attempts to transmit data, a dialog box
appears. Accept or deny the connection request.
Related topic
About firewall settings (See page 95.)
To reset the firewall settings, in the device options,
trackwheel. Click Reset Settings.
Related topics
About firewall settings (See page 95.)
Legal notice (See page 141.)
User Guide
If your device is integrated with an account that uses
settings described. Contact your system administrator
for more information.
Set permissions for third-party
programs
Warning:
Setting permissions for third party programs can
significantly affect the operation of third-party
programs on your BlackBerry® device. If you are
unsure about how changing these settings might
affect the operation of third party programs on your
device, contact your system administrator or service
provider for more information.
Related topics
About permissions for third-party programs (See page
95.)
Control external connections (See page 96.)
Control connections with the device (See page 97.)
Control access to personal information (See page 97.)
About firewall settings (See page 95.)
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click the trackwheel.
4. Click Edit Default Permissions.
5. Perform one of the following actions:
Control external connections
1. In the device options, click Advanced Options.
2. Click Applications.
•
•
•
To control whether third-party programs can
make an external connection from your
device, set the Connections group permission
field.
3. Click the trackwheel.
4. Click Edit Default Permissions.
5. In the Connections group, set the following fields:
To control whether third-party programs can
communicate with other programs on your
device, set the Interactions group permission
field.
•
•
To control whether third-party programs can
use physical connections to your BlackBerry®
device, such as a USB cable or RS-232 cable,
set the USB/Serial field.
To control whether third-party programs can
access personal information from programs
on your device, set the User Data group
permission field.
To control whether third-party programs can
use wireless connections that your device has
established with other Bluetooth™-enabled
devices, set the Bluetooth field.
6. Click the trackwheel.
7. Click Save.
•
•
•
To control whether third-party programs can
make phone calls or access call logs, set the
Phone field.
8. Click Reset Now.
Notes:
To control whether third-party programs can
use the GPS position of your device, set the
Location (GPS) field.
To expand a folder, click a folder with a plus sign (+)
beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-)
beside it. Click Collapse.
To control whether third-party programs can
access the Internet or your corporate intranet
96
28: Third-party program control
through your corporation’s network, set the
Related topics
Company Network field.
Set permissions for third-party programs (See page
96.)
•
access the Internet through your service
Control external connections (See page 96.)
Control access to personal information (See page 97.)
Related topics
Set permissions for third-party programs (See page
96.)
Control access to personal
information
Control connections with the device (See page 97.)
Control access to personal information (See page 97.)
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click the trackwheel.
Control connections with the device
1. In the device options, click Advanced Options.
2. Click Applications.
4. Click Edit Default Permissions.
5. In the User Data group, set the following fields:
•
To control whether third-party programs can
access email messages, SMS messages, or PIN
messages, set the Email field.
3. Click the trackwheel.
4. Click Edit Default Permissions.
•
To control whether third-party programs can
access personal information management
(PIM) items, such as tasks, memos, contacts,
and calendar entries, set the PIM field.
5. In the Interactions group, set the following fields:
•
To control whether third-party programs can
communicate with other programs on your
BlackBerry® device, such as the device
runtime store, persistent store, and global e
vents, set the Interprocess Communications
field.
•
•
To control whether third-party programs can
access the key store, set the Key Store field. If
you allow third-party programs to access the
key store, you must type the key store
password when a third-party program
attempts to access private contents of the key
store.
•
To control whether third-party programs can
simulate actions, such as the pressing of a key
or button on your device, and send those
simulated actions to the program that you are
currently using, set the Keystroke Injection
field.
access the key store with password caching
turned on, set the Key Store Medium
•
•
To control whether third-party programs can
register a filter with the browser to handle
content from a domain such as a custom-
encoded document, set the Browser Filters
field.
Related topics
Set permissions for third-party programs (See page
96.)
To control whether third-party programs can
be used by your device as a source for
Control external connections (See page 96.)
Control connections with the device (See page 97.)
customized themes, set the Theme Data field.
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User Guide
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29
•
•
Bomb destroys the next brick that you hit and
damages nearby bricks.
BrickBreaker scoring
Life gives you an additional life.
How do I set the speed of the paddle?
How do I accelerate the paddle?
Can I change the volume for the game?
BrickBreaker scoring
•
•
•
•
•
Catching a capsule: 50 points
Can I submit my scores to the BrickBreaker high score
web site?
Shooting a brick with the gun: 50 points
Hitting a brick with the ball: 10 points
Shooting a brick with the laser: 5 points
Damaging a brick with a bomb: 5 points
How do I check the BrickBreaker high score web site?
Why are the bricks descending?
About BrickBreaker
How do I set the speed of the paddle?
In the BrickBreaker options, set the Paddle Movement
Speed field.
The object of this game is to destroy bricks using a
paddle and a ball. To move the paddle, roll the
trackwheel. To release the ball when in catch mode, or
to shoot the laser or gun, press the Space key.
During the game, the following capsules fall from the
bricks that you destroy:
How do I accelerate the paddle?
To accelerate the paddle as you roll the trackwheel, in
the BrickBreaker options, select the Paddle
Acceleration check box.
•
•
•
Long makes the paddle longer.
Slow slows down the speed of the ball.
Gun enables you to shoot three bullets at the
bricks. A bullet can destroy unbreakable bricks.
Can I change the volume for the
game?
•
Laser enables you to shoot unlimited laser beams
at the bricks.
Yes. In the BrickBreaker options, set the Volume field.
•
•
•
•
Multi puts four balls in play.
Catch enables you to catch and hold the ball.
Flip changes the direction of the paddle.
Wrap enables you to move the paddle beyond the
edge of the screen.
User Guide
Can I submit my scores to the
BrickBreaker high score web site?
Yes. In the BrickBreaker options, type a user name and
password. If you beat your previous high score, you can
submit your name and score to the public high score
web site. Unsubmitted high scores can be submitted at
any time. In BrickBreaker, click the trackwheel. Click
Send High Score.
How do I check the BrickBreaker high
score web site?
In BrickBreaker, click the trackwheel. Click High
Scores.
Why are the bricks descending?
After you hit the ball with your paddle 50 times on any
level, the bricks descend one space every few seconds.
100
30
Manage service books
Receive new service books
Accept new service books
Manage service books
In the device options, click Advanced Options. Click
Service Book. Click a service book. Click one of the
following menu items:
•
•
View
Restore deleted service books
Delete
About service books
Service books determine which services are available
on your BlackBerry® device. If your device is
integrated with an account that uses the BlackBerry
Enterprise Server™, your system administrator can
send service books to your device that determine
whether features such as remote address lookup and
wireless calendar synchronization are available.
Restore deleted service books
In the device options, click Advanced Options. Click
Service Book. Click the trackwheel. Click Undelete.
Receive new service books
Service books arrive on your BlackBerry® device in one
of the following ways:
•
over the wireless network from your service
provider or system administrator
•
through the BlackBerry Desktop Software when
you connect your device to your computer
Accept new service books
Service books should be accepted automatically by
your BlackBerry® device. If a new service book is
available and it is not accepted automatically, a book
icon appears in the device status section of the screen.
To accept the service book manually, in the device
options, click Advanced Options. Click Service Book.
Click the new service book. Click Accept.
User Guide
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User Guide
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32
General — frequently asked questions
on my device?
A green light indicates that you are in a wireless
coverage area.
A red light indicates that a new message has arrived
and your current profile is set to notify you using the
LED.
What software version do I have on my device?
Why is there a flashing light on my device?
Can I determine how much memory each database on
my device is using?
An amber light indicates that the battery is low.
A blue light indicates that your device is connected to
a Bluetooth®-enabled device.
Why did my settings change?
Why are some of the features
described not available on my
device?
Depending on your service provider plan or the type of
account that you are using, some features might not be
available on your BlackBerry® device. Also, your device
might not have been provisioned for certain features
by your system administrator. Contact your system
administrator or service provider for more information.
Can I determine how much memory
each database on my device is using?
Yes. In the device options, click Status. Click the
trackwheel. Click Database Sizes. The Database Sizes
screen displays the number of entries and the amount
of memory used by each database that is synchronized
with your BlackBerry® device.
Why did my settings change?
Depending on your theme, items that you have set,
such as hidden icons, font options and the Home
screen background image might change if you select a
new theme.
What software version do I have on
my device?
To view BlackBerry® device information such as your
device type, software version, and copyright
information, in the device options, click About. To
return to the device options, press the Escape button
twice.
Why is there a flashing light on my
device?
The notification LED on the top of your BlackBerry®
device flashes different colors to indicate various
states.
User Guide
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33
To screen?
device?
Why can’t I receive messages?
logs remain in a messages list?
sent to my device?
available?
How do I create a generic filter?
Why does the letter D appear beside sent PIN
messages?
though I have created a filter?
Can I stop a message from being sent?
messages are redirected?
Why are some messages already on my device?
How do I create and use links in messages?
message?
email program from appearing on my device?
though I received notification?
Can I change the default email account that is used
when I send messages from the main messages list?
messages list?
What do the [Disclaimer On] and [Disclaimer Off]
headers mean?
messages?
How do I compose an email or PIN
message from the To screen?
How do I identify received PIN messages as high
priority?
To compose a message from the To screen, click [Use
Once]. Click Email or PIN. Type an email address or a
PIN. Click the trackwheel. Click Continue.
Can I remove the prompt that appears before I delete
messages?
To add multiple recipients to your message, click the
trackwheel. Click Add To, Add Cc, or Add Bcc.
User Guide
Why can’t I send messages?
Why does the letter D appear beside
sent PIN messages?
When a PIN message has been delivered to a
BlackBerry® device, a D appears beside the check
mark in a messages list.
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you send a message and you are not in a wireless
coverage area, the device sends the message when
you return to a wireless coverage area.
Can I stop a message from being
sent?
Yes, provided that you are not in a wireless coverage
area or that your BlackBerry® device is not connected
to the wireless network. If a clock icon appears beside
the message, delete the message to stop it from being
sent.
Why can’t I receive messages?
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you are in a wireless coverage area and your device
is connected to the wireless network, messages should
be sent automatically, so you cannot stop the message
from being sent.
Verify that email redirection to your device is turned
on. If you are using the BlackBerry Desktop Software,
in the Redirector Settings tool, verify that the Redirect
incoming messages to your handheld check box is
selected.
Why are some messages already on
my device?
When you first receive your BlackBerry® device and
every time that you update the BlackBerry Handheld
Software, several welcome messages appear. These
messages provide information and tips for using the
device.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later, in
the messages options, click Email Settings. Verify that
the Send Email To Handheld field is set to Yes. If you
have configured specific folders to redirect email
screen, verify that the correct folders from which email
is redirected are selected.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later,
recent messages might also appear on your device
when you connect to the wireless network for the first
time. Contact your system administrator for more
information.
Verify that filters, which restrict the email messages
that are sent to your device, are not enabled.
See “Manage filters” on page 15 for more information.
Why is the menu item for sending a
message not available?
If you do not have an email address or PIN saved for
your contact, the option to send a message to that
contact does not appear. In the address book, add an
email address or a PIN number for your contact.
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33: Email and PIN messages — frequently asked questions
If your device is not enabled for wireless email
reconciliation, your device must be integrated with an
account that uses the BlackBerry Desktop Redirector
or the BlackBerry Enterprise Server™ to file messages.
You must perform an initial email reconciliation with
the BlackBerry Desktop Software so that the folders in
your desktop email program appear on your device.
See the BlackBerry Desktop Software Online Help for
more information about configuring email
How do I create and use links in
messages?
Links appear in your messages as underlined text.
Messages can contain links to various items such as
phone numbers, web sites, and email addresses. When
you receive a message that contains a link, click the
link. In the menu, click the menu items that apply to
the type of link selected.
The BlackBerry® device should automatically
reconciliation manually.
recognize most linkable items as links. To create a link
for a PIN, type pin: before typing the PIN number.
Can I hide sent messages?
Yes. In the messages options, click General Options.
Set the Hide Sent Messages field to Yes.
Why is “More available” appearing at
the end of my message?
Long messages are sent to your BlackBerry® device in
sections. As you read the first section, the next section
should be sent to your device automatically, if you are
in a wireless coverage area. However, it might take
several seconds before your device receives the next
section.
Note:
To view sent messages, in a messages list, click the
trackwheel. Click View Folder. Click Sent Items. Click
Select Folder.
Why can’t I see a new message in a
messages list even though I received
notification?
If email messages are sent to your BlackBerry® device
from specific desktop email program folders and, in
the general messages options, you set the Hide Filed
Messages option to Yes, new messages that are sent
to your device should be filed automatically, and might
not appear in a messages list. To view all your
To send only the first section of long messages to your
device, in the messages options, click General
Options. Set the Auto More field to No. The next time
that you receive a long message, “More available”
appears at the bottom. To request more of the
message, click the trackwheel. Click More. To view the
rest of the message, click More All.
Can I file messages?
messages, set the Hide Filed Messages field to No.
Yes. If you have turned on wireless email reconciliation
for your BlackBerry® device, any messages that you
file on your device are also filed in your desktop email
program.
Why is there a different icon beside
some items in a messages list?
Different icons are used in a messages list to indicate
message status, saved web pages, call logs, messages
with attachments, and so on. See the printed
documentation that accompanied your BlackBerry®
device for more information about message status
indicators.
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User Guide
If you have turned on wireless email reconciliation,
messages that you delete in your desktop email
program are also deleted on your device. Messages
that you delete on your device are also deleted in your
desktop email program.
Why are call logs appearing in a
messages list?
When you make or receive a call, the BlackBerry®
device creates a call log that contains information
about the call. To stop call logs from appearing in a
messages list, in the phone options, click Call
Logging. Set the Show These Call Log Types In
Message List field to None.
If you deleted multiple messages using Delete Prior,
the messages are only deleted from your device.
How do I change how long messages
and phone call logs remain in a
messages list?
To change the number of days that your BlackBerry®
device keeps messages and call logs in a messages
list, in the message options, click General Options.
Set the Keep Messages field.
How do I show more of a subject line
for my messages?
To show more of the subject line for your messages,
you can hide the time that the message was received
and the name of the sender or recipient of the
message. In the messages options, click General
Options. Set the Display Time and Display Name
fields to No.
Messages that are sent to your device that are older
than the number of days that you specify in the Keep
Messages field are deleted from your device. The
messages can be restored, however, if you set the Keep
Messages field to a longer period of time. When you
increase the amount of time in this field, any messages
that are sent to your device during that period of time
appear in a messages list.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options. Set
the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
How do I restrict the types of email
messages that are sent to my device?
Yes. In the messages options, click General Options.
Set the Confirm Delete option to No.
You can create filters to send only specific email
messages to your BlackBerry® device.
See “Create filters” on page 14 for more information.
To stop messages that do not meet any filter criteria
from being sent to your device, in the message options,
click Email Filters. Set the If no filters apply, send
email to handheld field to No.
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
messages.
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33: Email and PIN messages — frequently asked questions
How do I create a generic filter?
How do I make changes to the folders
on my device?
You cannot add, edit, or delete folders from your
BlackBerry® device. To add, edit, or delete a folder,
change it in your desktop email program and reconcile
your email messages with your device.
To create a generic filter, use an asterisk (*) when
specifying the contacts to which the filter applies. In
the messages options, click Email Filters. In the From
field, specify part of the sender's address and use an
asterisk (*) in place of the remaining part.
If your device is enabled for wireless email
reconciliation, changes that you make to the folders in
your desktop email program should be synchronized
with your device over the wireless network.
Why are some messages sent to my
device even though I have created a
filter?
Filters must be enabled before they apply to your
messages. In the messages options, click Email
Filters. Verify that the check boxes beside all the
filters that you want to apply to your messages are
enabled. Verify that the filters are in the correct order
so they can be applied to your messages properly.
If your device is not enabled for wireless email
reconciliation, reconcile your email manually using the
BlackBerry Desktop Software. See the BlackBerry
Desktop Software Intellisync Online Help for more
information.
How do I stop email messages from
being sent to my device?
If you are using the BlackBerry Desktop Software, in
the Redirector Settings tool, clear the Redirect
incoming messages to your handheld check box.
Why can’t I specify some folders from
which email messages are
redirected?
On the Folder Redirection screen, folders with check
boxes that have broken borders are not enabled for
redirection. If your BlackBerry® device is integrated
with an account that uses BlackBerry Enterprise
Server™ version 4.0 or later, the folders should be
enabled automatically after a short period of time. To
enable all folders manually for redirection, in the
messages options, click Email Settings. Click the
trackwheel. Click Folder Redirection. On the Email
Reconciliation screen, set the Wireless Reconcile field
to Off. Save your changes. Open the Email
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, in the messages options, click
Email Settings. Set the Send Email To Handheld field
to No.
How do I stop messages that are sent
from my desktop email program from
appearing on my device?
In the messages options, click Email Settings. Click
the trackwheel. Click Folder Redirection. Clear the
check box beside the Sent Items folder.
Reconciliation screen again and set the Wireless
Reconcile field to On. Save your changes.
Can I change the default email
account that is used when I send
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User Guide
messages from the main messages
list?
Yes. If your BlackBerry® device is integrated with more
than one email account, you might be able to set
which email account is used by default when you send
messages from the main messages list. In the device
options, click Advanced Options. Click Message
Services. Set the Messaging (CMIME) field.
What do the [Disclaimer On] and
[Disclaimer Off] headers mean?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server®
version 4.0 or later, your system administrator might
have assigned an IT policy to your device that adds a
disclaimer to your email messages after you send
them. You cannot edit this disclaimer. The [Disclaimer
On] and [Disclaimer Off] headers indicate whether or
not the BlackBerry Enterprise Server adds a disclaimer
to messages that you send.
To remove the disclaimer, click the trackwheel. Click
Remove Disclaimer. To add the disclaimer again, click
the trackwheel. Click Add Disclaimer.
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34
Why can’t I send SMS messages?
Can I verify that my SMS message
has reached its recipients?
Yes. In the device options, click SMS. Set the Delivery
Reports field to On.
recipients?
thread?
When your SMS message reaches its recipient, a D
appears beside the check mark in a messages list.
Contact your service provider to find out whether this
feature is available on your network.
messages?
device?
How do I display more items in an
SMS message thread?
In the device options, click SMS. In the Number Of
Previous Items field, set the number of SMS messages
to display.
on my device?
What are the Priority and Callback Number fields in
the SMS options?
How do I change how long messages and phone call
logs remain in a messages list?
Can I hide sent messages?
Yes. In the messages options, click General Options.
Set the Hide Sent Messages field to Yes.
Why can’t I send SMS messages?
Notes:
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you set the Hide Sent Messages field to Yes, and
you open an SMS message that is part of a thread, the
sent messages appear in the thread.
To view all sent SMS messages, in a messages list, click
the trackwheel. Click View Folder. Click SMS Outbox.
Click Select Folder.
If you send a message and you are not in a wireless
coverage area, the device sends the message when
you return to a wireless coverage area.
If you still cannot send SMS messages, verify that your
plan supports sending and receiving SMS messages,
and verify that the destination number uses the format
your service provider requires. Contact your service
provider for more information.
User Guide
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
messages.
Why aren’t all the SMS options
described appearing on my device?
Depending on your service provider plan, some SMS
message options might not be available on your
BlackBerry® device. Contact your service provider for
more information.
What are the Priority and Callback Number
fields in the SMS options?
The Priority field specifies the priority level for your
SMS messages.
The Callback Number field specifies the callback
number that appears in your SMS messages.
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35
MMS messages — frequently asked questions
Can I send and receive MMS messages?
If you want your device to communicate with the
MMSC and receive MMS messages only when you are
Reception and Automatic Retrieval fields to Home
Only.
Can I specify when my device should receive MMS
messages?
Can I hide sent messages?
Can I filter unwanted MMS messages?
Can I filter unwanted MMS
messages?
Yes. In the device options, click MMS. In the Message
Filtering section, select the Reject Anonymous
Messages check box or the Reject Advertisements
check box.
presentation?
Can I view the size of my MMS messages before I send
them?
How do I change how long messages and phone call
logs remain in a messages list?
Can I configure notification for all
MMS messages?
Yes. You can set delivery reports, which notify you and
a sender when an MMS message has been received or
read. To set delivery reports, in the device options,
click MMS. In the Notifications section, set the
notification options.
Can I send and receive MMS
messages?
Yes, if your service provider plan includes MMS
messages and your BlackBerry® device is provisioned
for the service. Contact your service provider for more
information.
To set whether delivery reports are sent when they are
requested by a sender, set the Allow Delivery
Confirmation and Allow Read Confirmation options.
Can I specify when my device should
receive MMS messages?
Yes. In the device options, click MMS. To set when
your BlackBerry® device communicates with the
Multimedia Messaging Service Centre (MMSC), set the
Multimedia Reception field.
To set whether you request delivery reports when you
send MMS messages, set the Confirm Delivery and
Confirm Read options.
Can I pause, resume, or restart a
slideshow presentation?
To set when your BlackBerry device receives MMS
messages, set the Automatic Retrieval field.
Yes. In an open message, click the trackwheel. Click
Pause, Resume, or Restart.
36
Attachments — frequently asked questions
Can I view file attachments on my device?
To view document and spreadsheet attachments, your
device must be integrated with an account that uses
BlackBerry Enterprise Server™ version 3.6 or later for
Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 or later for IBM® Lotus® Domino®,
BlackBerry Enterprise Server version 4.0 or later for
Novell® GroupWise®, or the BlackBerry Internet
Service™.
for file attachments?
attachments?
To view .zip, .htm, or .html attachments, your device
must be integrated with an account that uses
BlackBerry Enterprise Server version 3.6 Service Pack 1
or later for Microsoft Exchange, BlackBerry Enterprise
Server version 2.2 Service Pack 1 or later for IBM Lotus
Domino, BlackBerry Enterprise Server version 4.0 or
later for Novell GroupWise, or the BlackBerry Internet
Service.
Why can’t I view presentation slides?
file attachment?
What does skipped content mean?
Can I view tracked changes in document
attachments?
To view image attachments, your device must be
integrated with an account that uses BlackBerry
Enterprise Server version 4.0 or later or the BlackBerry
Internet Service.
Why do some characters not appear correctly on my
device?
Contact your system administrator or service provider
for more information.
Can I view file attachments on my
device?
Yes, if attachment viewing is enabled for your
BlackBerry® device. When you receive a message with
an attachment, click the trackwheel. If Open
Attachment appears in the menu, you can view
attachments on your device. If Open Attachment does
not appear in the menu, your device might not be
enabled for attachment viewing.
How do I view password-protected
file attachments?
You can only view password-protected .pdf files. If you
receive a .pdf file that is password-protected, you must
type the password to view the file. On the attachment
screen, click the file name. Click Password. Type the
password. Click the trackwheel.
User Guide
Can I set the amount of memory that
my device uses for file attachments?
Why can’t I view presentation slides?
To view a Microsoft® PowerPoint® presentation in its
original format, your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.1 or later.
Yes. In the open attachment, click the trackwheel.
Click Options. Set the Cache Size field.
How do I change how file
attachments are displayed?
Why is “More available” appearing at
the end of my file attachment?
Open the full content for a file attachment. Click the
Long attachments are sent to your BlackBerry® device
in sections. As you read the first section, the next
section should be sent to your device automatically, if
you are in a wireless coverage area. However, it might
take several seconds before your device receives the
next section.
trackwheel. Click Options.
To change the font for your file attachments, set the
Font Family and Font Size fields.
In document attachments, to use font sizes that reflect
those in the original document, set the Reflect
Original Font Sizes field to Yes.
To send only the first section of long attachments to
your device, in the messages options, click General
Options. Set the Auto More field to No. The next time
that you receive a long attachment, “More available”
appears at the bottom. To request more of the file
attachment, click the trackwheel. Click More. To view
the rest of the attachment, click More All.
To show a grid when viewing spreadsheet
attachments, set the Show Gridlines field to Yes.
To label spreadsheet columns with letters and label
spreadsheet rows with numbers, set the Display
Labels field.
How do I view cell contents in
spreadsheet attachments?
When you select a cell, the contents appear at the top
of the screen. If the contents are too long to see, click
the cell. Click View Cell.
How do I search for text in a file
attachment?
In the attachment, click the trackwheel. Click Find.
Type the text. Click the trackwheel.
To view the contents of all the cells in a column, click
the column label at the top of the screen. Click Fit.
To make the Find feature case sensitive when
searching, select the Case Sensitive Search check
box.
To change the column size for all the columns in a
spreadsheet, click the unmarked column label in the
top left corner of the screen. Click a preferred size.
If you have not retrieved all the text for a file
attachment, a dialog box appears. To search the
remaining text in the attachment, click Yes. If the
search term is found, the content should be retrieved
automatically.
To change the default column size for all spreadsheet
attachments, in the attachment options, set the
Column Width field to Large.
To view the text on your BlackBerry® device, verify that
you are in a wireless coverage area and that your
device is connected to the wireless network. See the
printed documentation that accompanied your device
for more information about wireless coverage levels.
118
36: Attachments — frequently asked questions
What does skipped content mean?
The skipped content bar appears in a document
attachment when more content is available, but it has
not been retrieved. To retrieve skipped content, click
the skipped content bar. Click More.
Can I view tracked changes in
document attachments?
Depending on the document type, you might be able
to view tracked changes. In a document attachment,
click the trackwheel. Click Show Changes. To hide
tracked changes, click the trackwheel. Click Hide
Changes.
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User Guide
120
37
Synchronization — frequently asked
network?
If your device is integrated with an account that uses
the BlackBerry Internet Service™, and your service
provider supports wireless email reconciliation, verify
that you have turned on wireless email reconciliation
in the messages options.
network?
desktop email program?
Can I synchronize PIM items over the
wireless network?
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, verify that wireless
Can I reconcile my personal folders?
synchronization is turned on in the tasks, memo,
address book, and calendar options.
Can I empty the deleted messages folder on my
computer remotely?
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 2.1 or later,
calendar appointments and meetings might be the
only PIM items that can be synchronized over the
wireless network. See the BlackBerry Desktop
Software Online Help for more information about
setting wireless calendar synchronization.
Can I determine how much memory each database on
my device is using?
Can I reconcile email messages over
the wireless network?
You must be in a wireless coverage area and your
BlackBerry® device must be connected to the wireless
network for PIM items to synchronize over the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 3.6 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®,
verify that wireless email reconciliation is turned on in
the messages options.
User Guide
How do I handle conflicts between
my device and my desktop email
program?
A conflict might occur if you edit the same item on
your BlackBerry® device and in your desktop email
program before synchronization occurs.
Why do some characters in my
desktop calendar not appear
correctly after synchronization?
If you create calendar entries on your BlackBerry®
device that contain special accents or characters, and
your desktop computer does not support those
accents or characters, the characters do not appear in
your desktop calendar correctly. On your desktop
computer, verify that you have the correct default code
page set and that you have proper font support
installed on your computer. See your Microsoft®
Windows® Online Help for more information about
setting the default code page for your computer.
If you turn on wireless email reconciliation, set
whether the device or desktop email program takes
precedence when a conflict occurs. In the messages
options, click Email Reconciliation. Set the On
Conflicts field. You can set this option for each email
account that is integrated with your device.
If you turn on wireless PIM synchronization, the
information in your desktop email program should
automatically take precedence over the data on your
device when a conflict occurs. If you turn off wireless
PIM synchronization and make changes to a PIM entry
in your desktop email program and on the device, the
conflicting information on the device is replaced by
the information in your desktop email program when
you turn on wireless PIM synchronization again. If you
want to select manually how conflicts are handled,
synchronize your device using the BlackBerry Desktop
Software before you turn on wireless PIM
Why are some of my email messages
not reconciling over the wireless
network?
If you are not in a wireless coverage area, your
messages are not reconciled over the wireless
network. See the printed documentation that
accompanied your BlackBerry® device for more
information about wireless coverage levels.
If you are in a wireless coverage area and you want to
initiate email reconciliation from the device, in a
messages list, click the trackwheel. Click Reconcile
Now.
synchronization.
If you use the BlackBerry Desktop Software to turn on
wireless calendar synchronization, you can adjust the
calendar conflict resolution settings in the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Can I reconcile my personal folders?
Yes. If you are a Microsoft® Exchange user, and you
use personal folders, you can reconcile email
messages with personal folders using the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Note:
Even if you have turned on wireless email
reconciliation on your BlackBerry® device, you must
use the BlackBerry Desktop Software with personal
folders.
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37: Synchronization — frequently asked questions
Can I empty the deleted messages
folder on my computer remotely?
Yes. In the messages options, click Email
Reconciliation. Click the trackwheel. Click Purge
Deleted Items. Click Yes.
To use this feature, your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 3.6 or later for Microsoft®
Exchange and wireless email reconciliation must be
turned on. Verify that you are in a wireless coverage
area and that your BlackBerry® device is connected to
the wireless network. See the printed documentation
that accompanied your device for more information
about wireless coverage levels.
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User Guide
124
38
Phone — frequently asked questions
Why can I not make calls?
Why am I no longer receiving calls?
Verify that you are in a wireless coverage area and that
Why am I no longer receiving calls?
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
How do I make calls from the Home screen?
locked?
Can I make three-way calls?
Can I use call forwarding?
If you still cannot receive calls, verify that call
forwarding is turned off.
forwarded?
How do I make calls from the Home
screen?
In the phone options, click General Options. Verify
that the Dial From Home Screen field is set to Yes.
You can make calls from the Home screen, but you
cannot use Home screen shortcuts.
numbers?
logs remain in a messages list?
The BlackBerry® device is designed to enable you to
make emergency calls when your device or keyboard is
locked.
How do I stop my device from answering or ending
calls automatically?
How do I hide my phone number in the phone?
See “Make emergency calls” on page 39 for more
information.
Why isn’t the ring tone being played the number of
times that I have set?
If your device is integrated with a corporate email
account, you might be able to make other phone calls
when your device is locked. Contact your system
administrator for more information.
Why can I not make calls?
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you receive a call when the keyboard is locked, the
keyboard unlocks when you answer the call.
User Guide
If you receive a call when the device is password
locked, you can answer the call, but your device
remains password locked during the call. You can
perform regular phone actions, such as mute. When
you end the call, the device remains password locked.
Can I set the phone to display
frequently called numbers?
Yes. You can set the phone to display a list of
frequently or recently called numbers instead of call
logs. In the phone options, click General Options. Set
the Phone List View field.
Can I make three-way calls?
Yes, if you subscribe to a three-way call service.
Contact your service provider for more information.
How do I stop my device from
answering or ending calls
automatically?
If you use a holster with your BlackBerry® device, you
can set how calls are handled when you insert or
remove your device from the holster
Can I use call forwarding?
Yes, if your service provider plan includes call
forwarding and your BlackBerry® device is provisioned
for the service. Contact your service provider for more
information.
To stop your device from answering calls automatically
when you remove it from the holster, in the phone
options, click General Options. Set the Auto Answer
Calls field to No.
How do I edit the phone number to
which my calls are forwarded?
To edit a call forwarding phone number that you have
added, delete the current phone number and type a
new phone number.
To stop your device from ending calls automatically
when you insert it in the holster, in the phone options,
click General Options. Set the Auto End Calls field to
No.
How do I hide my phone number in
the phone?
In the phone options, click General Options. Set the
Show “My Number” field to No.
Can I use a TTY device with my
device?
Yes, if your service provider supports TTY devices. The
TTY device must operate at 45.45 bits per second, and
you must insert the TTY device connector into your
BlackBerry® device headset jack. If you use an RJ-11
connector, you must use an adapter to connect the
TTY device to your device.
TTY is only available on some BlackBerry devices.
Can I hide my device phone number
from a contact when making a call?
Yes, if your service provider supports the restricted
display of phone numbers. In the phone options, click
General Options. Set the Restrict My Identity field to
Yes.
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39
Why are there no browsers available
on my device?
Can I use the BlackBerry Browser?
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
accepts?
Depending on your service provider or your theme, the
location and name for your device browsers might
change.
pages?
device?
Can I use the BlackBerry Browser?
Yes, if your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 3.5 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®.
Contact your system administrator for more
information about the BlackBerry Browser.
animated graphics?
device?
a browser with a Home screen shortcut key?
How do I change my browser
settings?
In the browser, click the trackwheel. Click Options.
Various settings are available on the Browser
Configuration, General Properties, and Cache
Operations screens.
link in an open message?
On my browser home page, when I hold the Escape
button, the program closes. Can I change this?
How do I set WAP Browser security options?
Note:
How do I set BlackBerry Browser security options?
You might be restricted from changing your
BlackBerry® device browser settings. Contact your
system administrator for more information.
User Guide
How do I change the browser home
page?
In the browser options, click Browser Configuration.
In the Home Page Address field, change the web
page address. Save the changes.
What is the Available Offline check
box that appears when I’m adding a
bookmark?
If you select the Available Offline check box, you can
view a web page when your BlackBerry® device is not
connected to the wireless network or when you are
outside a wireless coverage area. When you view the
web page offline, it displays the information that was
current when you last viewed the bookmark online. To
change this check box, you must create the bookmark
again.
Depending on your service provider, you might not be
able to change your home page.
How do I change the type of content
that the browser accepts?
In the browser options, click Browser Configuration.
Set the Content Mode field. Save the changes.
Can I view web pages that contain
JavaScript or animated graphics?
Yes. Use the BlackBerry® Browser to view HTML web
pages that contain JavaScript™ or animated graphics.
Can I override the character set
encoding of web pages?
Yes. On a web page, click the trackwheel. Click Set
Encoding. Clear the Auto mode check box. Set the
Default Charset field. Click OK. The browser uses the
default character set to display all web pages.
To view web pages that contain JavaScript, in the
browser options, click Browser Configuration. Select
the Support JavaScript check box. Save the changes.
To view animated graphics, in the browser options,
click General Properties. Set the Repeat Animations
field. Save the changes.
How do I select images and text on a
web page?
To view web pages that contain JavaScript or animated
graphics using the BlackBerry Browser, your
BlackBerry device must be integrated with an email
account that uses BlackBerry Enterprise Server™
version 4.0 or later. Contact your system administrator
for more information.
To select text and images that are not links, on a web
page, click the trackwheel. Click Select Mode. In
select mode, you can scroll through content one line at
a time and select images. To switch your browser back
to view mode, click the trackwheel. Click View Mode.
In view mode, you can scroll through web page content
quickly and the cursor only selects links.
Note:
The BlackBerry Browser does not support some style
sheets or dynamic HTML.
Why did a web page form not submit?
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
128
39: Browser — frequently asked questions
Can I be prompted before scripts are
run on my device?
Yes. In the browser options, click General Properties.
Select the Prompt Before Running WML Scripts
check box. You are prompted before browser scripts
are run.
On my browser home page, when I
hold the Escape button, the program
closes. Can I change this?
Yes. In the browser options, click General Properties.
Select the Prompt Before Closing Browser On Escape
check box. A dialog box appears before the browser
closes.
With multiple browsers on my device,
how do I connect a browser with a
Home screen shortcut key?
In the device options, click Advanced Options. Click
Browser. In the W hotkey configuration field, select
which WAP Browser opens when you press the W key
on the Home screen. In the B hotkey configuration
field, select which BlackBerry Browser opens when you
press the B key on the Home screen.
How do I set WAP Browser security
options?
To set WAP Browser security, in the device options,
click Security Options. Click WTLS (Wireless
Transport Layer Security). In the Encryption
Strength field, set the encryption level for connecting
to your WAP gateway. In the Prompt For Server Trust
field, set whether a dialog box appears when the
BlackBerry® device cannot authenticate a WTLS
connection automatically.
You can only change these fields if you have multiple
browsers for the same browser type on your device.
Also, the shortcut keys are only available on the Home
screen if, in the general phone options, the Dial From
Home Screen field is set to No.
How do I set BlackBerry Browser
security options?
You can apply Transport Layer Security (TLS) to the
connection between the BlackBerry Enterprise
Server™ and a web server, or to the connection
between your BlackBerry® device and a web server.
Note:
Depending on your theme, a programs list might be
available. If your theme uses a programs list, shortcuts
can be used in the programs list, even if the Dial From
Home Screen field is set to Yes.
To set BlackBerry Browser security, in the device
options, click Security Options. Click TLS.
To apply TLS to the connection between the
BlackBerry Enterprise Server and a web server, set the
TLS Default field to Proxy. Set the Allow HTTPS
Redirections field to Yes.
How do I change which browser
opens when I click a link in an open
message?
In the device options, click Advanced Options. Click
Browser. Set the Default browser configuration field.
Save the changes.
To apply TLS to the entire connection between your
device and a web server, set the TLS Default field to
Handheld. Set the fields in the General, Server
Authentication, and Client Authentication sections.
To set the algorithm type, the encryption strength, and
whether only key algorithms that are approved by
Federal Information Processing Standards (FIPS) are
supported, set the fields in the General section.
129
User Guide
To set whether you are prompted about server security
issues, set the fields in the Server Authentication
section. If you set a field to No, connections should be
prevented if a server security issue occurs.
To set whether you are prompted about client security
issues, set the fields in the Client Authentication
section. If you set a field to No, connections should be
prevented if a client security issue occurs.
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40
Contacts — frequently asked questions
my contact list?
What are the User 1, User 2, User 3,
and User 4 fields on the New Address
screen?
These fields are custom fields where you can add
information about your contacts, such as spouse name
or nickname. You can set up your BlackBerry® Desktop
Software to synchronize with these custom fields in
your desktop email program.
appear?
phone tune?
You can only synchronize the information in a custom
field with a text field in your desktop email program.
For example, you cannot add a contact’s birthday in a
custom field and synchronize it with your desktop
email program. The birthday field is a date field in your
desktop email program, not a text field.
task, or memo?
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
To change the field name for a custom field, when
creating or editing a contact, click the trackwheel.
Click Change Field Name.
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
See the BlackBerry Desktop Software Online Help for
more information about synchronizing custom fields
with fields in your desktop email program.
How do I add multiple contacts with
the same name to my contact list?
In the address book options, set the Allow Duplicate
Names field to Yes. Save the changes.
Why does the Add Custom Phone
Tune option not appear?
The Add Custom Phone Tune option does not appear
in the menu if a custom phone tune has already been
added for the contact. A Calls From profile exception
appears in the profiles list for contacts with a custom
phone tune.
Can I change how my contacts or
tasks display?
Yes. In the address book, tasks, or memo options, set
the Sort By field. Save the changes.
User Guide
How do I change the volume level for
the custom phone tune?
Custom phone tunes are based on the active
notification profile. When you add a custom phone
tune from the address book, the volume for the tune
matches the volume that is set in the active
notification profile. To create a custom phone tune
with a different volume level, in the profiles list, create
an exception that is based on a profile that is different
from the active profile.
Can I clear all the categories that
apply to a contact, task, or memo?
Yes. When editing the contact, task, or memo, click the
trackwheel. Click Categories. Click the trackwheel.
Click Clear Selection. Save the changes.
Can I remove the prompt that
appears before I delete contacts,
calendar entries, tasks, or memos?
Yes. In the address book, calendar, tasks, or memo
options, set the Confirm Delete option to No. Save the
changes.
How do I know how many contacts,
calendar entries, tasks, or memos I
have saved?
In the address book, calendar, tasks, or memo options,
the Number of Entries field displays how many
contacts, calendar entries, tasks, or memos are saved.
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41
Calendar — frequently asked questions
network?
How do I expand the number of hours
that are shown in the calendar?
In the calendar options, set the Start Of Day and End
Of Day fields. Save the changes.
How do I change the day of the week
that displays first when viewing the
calendar in Week view?
field. Save the changes.
How do I scroll through the calendar
tasks, or memos I have saved?
In Day view, roll the trackwheel to move through the
hours in a day. Roll the trackwheel to the top of the
screen to select a day in the navigation bar. Click the
trackwheel to view the selected day. Hold the Alt key
and roll the trackwheel to move from one day to the
next.
reminders?
What is dismissed if I click Dismiss All in a reminder?
Can I show tasks in the device calendar?
In Week view, roll the trackwheel to move vertically
through the hours in a day. Hold the Alt key and roll
the trackwheel to move horizontally through the days
of the week.
Why do some characters in my desktop calendar not
appear correctly after synchronization?
In Month view, roll the trackwheel to move horizontally
through the days of the month. Hold Alt and roll the
trackwheel to move vertically between weeks.
Are there any restrictions for using
the calendar with Lotus Notes?
Yes. If you are an IBM® Lotus Notes® user, you cannot
create appointments that span multiple days. Also, you
can only edit the Subject, Location, Reminder, and
Notes fields and the Mark as Private check box when
editing a recurring appointment or meeting. When
editing a recurring meeting that you created, you can
also edit the meeting participants.
In Agenda view, roll the trackwheel to move through
the appointments. Hold the Alt key and roll the
trackwheel to move through days.
User Guide
How do I change how long
appointments remain in the device
calendar?
To change the number of days that your BlackBerry®
device keeps appointments in the calendar, in the
calendar options, set the Keep Appointments field.
Appointments in your device calendar that are older
than the number of days that you specify in the Keep
Appointments field are deleted from your device. The
appointments can be restored, however, if you set the
Keep Appointments field to a longer period of time.
When you increase the amount of time in this field, any
appointments in your calendar during that period of
time appear in your device calendar.
Can I set a snooze time for task and
calendar reminders?
Yes. In the tasks or calendar options, set the Snooze
field.
What is dismissed if I click Dismiss All
in a reminder?
If Dismiss All appears in a task or calendar reminder,
more than one task or calendar reminder is available.
If you click Dismiss All, the current reminder and all
other reminders of that type are dismissed.
Can I show tasks in the device
calendar?
Yes. In the calendar options, set the Show Tasks field
to Yes. Save the changes.
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42
Bluetooth — frequently asked questions
Bluetooth-enabled device?
more information about connecting your device to
your computer using a Bluetooth wireless connection.
computer?
How do I know when my Bluetooth
radio is on?
Bluetooth® icons appear on the Home screen if your
Bluetooth radio is on or if you are connected with
another Bluetooth-enabled device.
not appear?
See the printed documentation that accompanied your
device for more information about Bluetooth icons.
Can I connect to Bluetooth-enabled devices without
being prompted?
Can I prevent Bluetooth-enabled devices from
discovering my device when it is within range?
What if I can’t type a passkey on the
Bluetooth-enabled device that I want
to pair with?
If the Bluetooth®-enabled device with which you are
pairing has no screen where you can type a passkey,
the passkey might be hard-coded. Try typing 0000 in
the Enter passkey for <device name> field on your
BlackBerry® device to pair with the new Bluetooth-
enabled device.
How do I connect my BlackBerry
device with another Bluetooth-
enabled device?
Verify that your Bluetooth® radio is turned on and that
your BlackBerry® device is paired with a Bluetooth-
enabled device.
In the list of paired Bluetooth-enabled devices, click a
device. Click Connect.
Why does my list of paired Bluetooth-
Verify that your Bluetooth® radio is turned on and that
you have added Bluetooth-enabled devices to the
paired Bluetooth-enabled devices list on your
BlackBerry® device.
How do I connect my BlackBerry
device with my computer?
Verify that your Bluetooth® radio is turned on and that
your BlackBerry® device is paired with your computer.
See “Pair with another Bluetooth-enabled device” on
page 71 for more information.
In the list of paired Bluetooth-enabled devices, click
your computer. Click Connect.
User Guide
Can I connect to Bluetooth-enabled
devices without being prompted?
You can only connect to a Bluetooth®-enabled device
without being prompted if the Bluetooth-enabled
device is paired with your BlackBerry® device. In the
paired Bluetooth-enabled devices list, click a paired
Bluetooth-enabled device. Click Device Properties.
Set the Trusted field to Yes.
Can I prevent Bluetooth-enabled
devices from discovering my device
when it is within range?
Yes. In the Bluetooth® paired devices list, click the
trackwheel. Click Options. Set the Discoverable field
to No.
136
43
Security — frequently asked questions
appear when I restart my device?
How do I prevent passwords from
accidentally being copied to the
clipboard?
Clipboard Copy field to False.
Can I regenerate encryption keys
from my device?
device options?
If your BlackBerry® device is integrated with an
How do I specify the criteria for random passwords
that are generated in the password keeper?
account that uses BlackBerry Enterprise Server version
4.0 or later, you can regenerate encryption keys from
the device.
How do I prevent passwords from appearing on the
screen in the password keeper?
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 3.6 or earlier for
Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 or earlier for IBM® Lotus® Domino®, or if
you use the BlackBerry Desktop Redirector to forward
messages to your device, update the encryption keys
using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more
information.
Why does the Verifying Security
Software dialog box appear when I
restart my device?
When this dialog box appears, the BlackBerry® device
is verifying that all security software is implemented
properly on your device. The tests are designed to run
automatically when your device restarts.
Why do additional security features
appear in the device options?
How do I restore my device after
clearing it?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, contact your system administrator
to initiate enterprise activation.
Additional security options such as Certificate Servers,
Certificates, Key Stores, S/MIME, and Memory
Cleaning might be available. You can use these
options with the Secure Multipurpose Internet Mail
Extensions (S/MIME) Support Package. See the S/
MIME Support Package User Guide Supplement for
more information.
If you are using the BlackBerry Desktop Software,
restore device data and services using the Backup and
Restore tool. See the BlackBerry Desktop Software
Online Help for more information.
User Guide
How do I specify the criteria for
random passwords that are
generated in the password keeper?
In the password keeper options, set the password
length and specify whether randomly generated
passwords must contain letters, numbers, or symbols.
How do I prevent passwords from
appearing on the screen in the
password keeper?
In the password keeper options, set the Show
Password field to False.
138
44
Home screen shortcuts
Navigating screens shortcuts
Typing shortcuts
To show a hidden icon on the Home screen, hold the
Alt key and click the trackwheel. Click Show All. Hold
the Alt key and click a crossed-out icon. Click Hide
Application.
To switch to another program, hold the Alt key and
press the Escape button. Continue to hold the Alt key
and select a program. Release the Alt key to switch to
that program.
Search shortcuts
To switch the input language, hold the Alt key and
press the Enter key. Continue to hold the Alt key and
select a language. Release the Alt key to switch to that
language.
Phone shortcuts
Browser shortcuts
To switch back to your original input language, press
the Alt key + the Enter key.
Calendar shortcuts
Calculator shortcuts
To use shortcut keys to open a program from the Home
screen, open the phone options. Click General
Options. Change the Dial From Home Screen field to
No. The shortcut keys are underlined on the Home
screen. You can use these keys, but you cannot make
calls from this screen.
Home screen shortcuts
To return to the Home screen from any other screen,
press the End key.
To lock the device, set a password. Click Lock.
Notes:
To lock the keyboard, on the Home screen, click
Keyboard Lock. To unlock the keyboard, double-click
the trackwheel.
You cannot hide the Options and Turn Wireless On/
Turn Wireless Off icons.
Depending on your theme, you might be able to move
programs and hide programs only through the
programs list. See “Organize the programs list” on
page 81 for more information.
To move an icon on the Home screen, select the icon.
Hold the Alt key and click the trackwheel. Click Move
Application. Roll the trackwheel to move the icon.
Click the trackwheel.
If your theme uses a programs list, you can use
shortcuts in the programs list, even if the Dial From
Home Screen field is set to Yes.
To hide an icon on the Home screen, select the icon.
Hold the Alt key and click the trackwheel. Click Hide
Application.
User Guide
To copy the selected text, press the Alt key and click
the trackwheel.
Options and fields shortcuts
To select a check box, press the Space key. To clear a
check box, press the Space key again.
To paste the selected text, press the Shift key and click
the trackwheel.
To change an option field, hold the Alt key. Click a
value.
To move to an item in a list or menu, type the first
letter of the item.
To clear a field, click the trackwheel. Click Clear Field.
Navigating screens shortcuts
To move the cursor, roll the trackwheel.
To move the cursor in a different direction, hold the Alt
key and roll the trackwheel.
To exit a screen or dialog box, press the Escape button.
To click an icon or menu item, roll the trackwheel to
select the item. Click the trackwheel.
To select multiple items or characters, hold the Shift
key and roll the trackwheel.
To page up or down in a list, hold the Alt key and roll
the trackwheel.
To move to the top of a screen, press T.
To move to the bottom of a screen, press B.
To move down a screen, press the Space key.
To move up a screen, press the Shift key + the Space
key.
To move to the next item, press N.
To move to the previous item, press P.
To delete a selected item, press the Backspace/Delete
key.
Editing text shortcuts
To select a line of text, press the Shift key and roll the
trackwheel.
To select text character by character, hold the Shift
key and roll the trackwheel.
To cut the selected text, press the Shift key + the
Backspace/Delete key.
140
45
Legal notice
© 2006 Research In Motion Limited. All rights
reserved. The BlackBerry and RIM families of related
marks, images and symbols are the exclusive
properties and trademarks of Research In Motion
Limited. RIM, Research In Motion, 'Always On, Always
Connected' and BlackBerry are registered with the
U.S. Patent and Trademark Office and may be pending
or registered in other countries.
The handheld and/or associated software are
protected by copyright, international treaties and
various patents, including one or more of the following
U.S. patents: 6,278,442; 6,271,605; 6,219,694;
6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Other patents are registered or pending in various
countries around the world. Visit www.rim.com/
patents.shtml for a current listing of applicable
patents.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by
Research In Motion Limited is under license. IBM,
Lotus, Domino, and Lotus Notes are either registered
trademarks or trademarks of International Business
Machines Corporation in the United States, other
countries, or both. JavaScript is a trademark of Sun
Microsystems, Inc. in the United States and other
countries. Microsoft, Outlook, PowerPoint, and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United
States and/or other countries. Novell and GroupWise
are either registered trademarks or trademarks of
Novell, Inc. in the United States and other countries.
vCard and vCalendar are either registered trademarks
or trademarks of the Internet Mail Consortium.
This document is provided “as is” and Research In
Motion Limited (RIM) assumes no responsibility for
any typographical, technical, or other inaccuracies in
this document. RIM reserves the right to periodically
change information that is contained in this
document; however, RIM makes no commitment to
provide any such changes, updates, enhancements, or
other additions to this document to you in a timely
manner or at all. RIM MAKES NO REPRESENTATIONS,
WARRANTIES, CONDITIONS, OR COVENANTS,
EITHER EXPRESS OR IMPLIED (INCLUDING
WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF FITNESS FOR A
PARTICULAR PURPOSE, NON-INFRINGEMENT,
MERCHANTABILITY, DURABILITY, TITLE, OR RELATED
TO THE PERFORMANCE OR NON-PERFORMANCE
OF ANY SOFTWARE REFERENCED HEREIN OR
PERFORMANCE OF ANY SERVICES REFERENCED
HEREIN). IN CONNECTION WITH YOUR USE OF THIS
DOCUMENTATION, NEITHER RIM NOR ITS
All other brands, product names, company names,
trademarks and service marks are the properties of
their respective owners.
AFFILIATED COMPANIES AND THEIR RESPECTIVE
DIRECTORS, OFFICERS, EMPLOYEES, OR
CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY
DAMAGES WHATSOEVER BE THEY DIRECT,
ECONOMIC, COMMERCIAL, SPECIAL,
CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
User Guide
INDIRECT DAMAGES, EVEN IF RIM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSS OF
BUSINESS REVENUE OR EARNINGS, LOST DATA,
DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A
FAILURE TO REALIZE EXPECTED SAVINGS.
You are solely responsible for the selection,
implementation, and performance of any third-party
applications that you use with the handheld or
desktop software. Research In Motion does not in any
way endorse or guarantee the security, compatibility,
performance, or trustworthiness of any third-party
application and shall have no liability to you or any
third-party for issues arising from such third-party
applications.
Licensed by QUALCOMM Incorporated under one or
more of the following United States Patents and/or
their counterparts in other nations:
4,901,307, 5,490,165, 5,056,109, 5,504,773, 5,101,501,
5,506,865, 5,109,390, 5,511,073, 5,228,054, 5,535,239,
5,267,261, 5,544,196, 5,267,262, 5,568,483, 5,337,338,
5,600,754, 5,414,796, 5,657,420, 5,416,797, 5,659,569,
5,710,784, 5,778,338
142
image, 50
link, 50
web page, 50
A
frequently asked questions, 67
notification, 67
reminders and power off, 85
setting, 67
silencing, 67
snooze, 67
turning off, 67
volume, 67
accepting
meeting invitations, 61
service books, 101
adding
auto signature, 13
call forwarding number, 44
call notes, 44
weekend notification, 67
contacts, 55
contacts from attachments, 29
contacts from remote address book search results, 57
contacts to email messages, 12
contacts to PIN messages, 12
contacts to profile exceptions, 76
contacts to SMS messages, 20
custom phone tunes, 56
display language, 83
changing, 60
deleting, 61
number of, 132
opening, 60
recurring, 59
scheduling, 59
scheduling quickly, 60
assisted global positioning system
about, 40
privacy, 40
turning on, 40
attachments
meeting invitees, 61
members to mailing lists, 56
multiple contacts to filters, 14
paired Bluetooth-enabled devices, 71
pauses and waits, 57
programs, 53
ring tones, 53
adding contacts from, 29
MMS messages, 21
opening, 27
See also creating
address book
custom fields, 131
managing remote search results, 57
searching remote, 57
sharing with Bluetooth-enabled device, 72
updating contacts from attachments, 29
See also contacts
shortcuts, 29
updating contacts from, 29
See also file attachments; address book
attachments; images
auto signature
about, 13
adding, 13
automatic backlighting
turning off, 79
automatic volume control
about, 44
address book attachments
about, 27, 29
adding, 12
opening, 29
addresses
setting, 44
AutoText
about, 35
adding folders, 52
available offline, 128
changing, 51
creating entries, 35
deleting entries, 35
editing entries, 35
creating, 51
example, 35
deleting, 51
inserting macros, 36
specified case and smartcase, 35
turning off for SMS messages, 36
using, 35
moving, 52
organizing, 52
renaming folders, 52
available features, 105
checking high score site, 100
object, 99
paddle speed, 99
playing, 99
scoring, 99
submitting scores, 100
volume, 99
B
backlight
adjusting brightness, 80
configuring, 79
browser
about, 49
turning off automatic adjustment, 79
changing content type, 128
changing home page, 128
clearing cache, 52
closing, 50
controlling scripts, 129
frequently asked questions, 127
hiding, 50
home page, 50
JavaScript support, 128
navigating, 49
backup
about, 33
type of device data backed up, 33
battery
about, 85
extending life, 85
Bluetooth
about, 71
about pairings, 71
receiving content from web applications, 53
requirements for using, 127
selecting content, 49, 128
sending images, 50
sending links, 50
sending web page addresses, 51
shortcuts, 52
accessing address book, 72
adding paired devices, 71
connecting with another Bluetooth-enabled device,
135
connecting with your computer, 135
discoverable, 72
editing paired device name, 72
encryption, 72
frequently asked questions, 135
paired devices list, 135
phone, 72
radio, 71
radio icon, 135
removing paired devices, 72
setting BlackBerry device name, 72
trusted device, 72, 136
viewing content, 49, 128
viewing files in, 51
viewing history, 50
viewing images, 50
See also web pages
browser push
about, 53
notification options, 54
turning on, 54
144
setting, 43
using, 43
C
calculator
converting measurements, 69
copying calculation, 69
memory, 69
alternating between, 42
answering, 42
automatic volume control, 44
default volume, 46
dialing using letters, 42
emergency, 39
emergency callback mode, 41
ending, 39, 42
ignoring, 42
logging, 43
making, 39
making from Home screen, 125
making three-way, 43
making using speed dial, 41
muting, 42
resetting timers, 46
setting notification for, 75
smart dialing, 45
shortcuts, 69
calendar
about, 59
changing default reminder length, 60
changing first day of week, 133
changing views, 59
default view, 59
dismissing all reminders, 134
expanding hours shown, 133
frequently asked questions, 133
navigating, 133
reminders and power off, 85
restrictions for Lotus Notes users, 133
scheduling appointments, 59
scheduling appointments quickly, 60
scheduling meetings, 60
setting notification for, 75
shortcuts, 61
TTY, 45
using Bluetooth during, 72
using speakerphone, 42
voice privacy, 46
showing tasks in, 134
snooze, 134
synchronizing, 31
See also phone
today, 59
about, 56
applying, 57
clearing all, 132
creating, 56
deleting, 57
sorting contacts by, 57
sorting memos by, 57
sorting tasks by, 57
vCalendar attachments, 22
viewing agenda, 59
viewing day, 59
viewing month, 59
viewing next or previous, 59
viewing specific date, 59
viewing week, 59
adding forward number, 44
changing forward number, 126
deleting forward number, 44
requirements for using, 126
setting, 44
appointments, 60
bookmarks, 51
browser content type, 128
browser home page, 128
calendar views, 59
contacts in profile exceptions, 76
custom fields, 131
default calendar reminders, 60
device password, 89
email message recipients, 12
call logs
about, 43
adding notes, 44
deleting notes, 44
editing notes, 44
forwarding notes, 44
145
email messages, 12
about, 90
turning on, 91
content protection
about, 90
first day of week in calendar, 133
mailing list members, 56
meeting invitees, 61
meetings, 60
message status, 13
turning on, 90
password keeper password, 92
PIN messages, 12
Convenience keys
about, 80
sent messages, 12
setting, 80
task status, 63
volume for custom phone tunes, 132
See also editing; setting
checking voice mail, 41
clearing
calculation, 69
password keeper passwords, 92
text, 36
all categories, 132
browser cache, 52
device data, 92
coverage
fields, 140
frequently asked questions, 87
selecting network, 87
creating
contacts
AutoText entries, 35
bookmarks, 51
categories, 56
adding, 55
adding custom phone tunes, 56
adding to email messages, 12
adding to PIN messages, 12
adding to SMS messages, 20
allowing duplicate, 131
applying categories, 57
assigning speed dial, 43
calling, 39
changing in profile exceptions, 76
clearing all categories, 132
creating categories, 56
deleting, 55
email messages, 11
filters, 14
filters quickly, 15
generic filters, 111
links, 109
mailing lists, 55
MMS messages, 21
PIN messages, 17
profile exceptions, 76
profiles, 75
random passwords, 91
SMS messages, 19
tasks, 63
deleting categories, 57
editing, 55
See also adding
frequently asked questions, 131
managing remote search results, 57
number of, 132
searching in remote address book, 57
sorting, 131
sorting by category, 57
synchronizing, 31
vCard attachments, 22
viewing, 55
changing symbol, 37
custom fields, 131
custom notification, See profile exceptions; custom
phone tunes
custom phone tunes
about, 56
adding, 56
See also address book
mute, 77
146
volume, 132
for SMS messages, 113
desktop email program
add out-of-office reply from device, 14
conflicts, 122
See also profile exceptions; custom notification
device
activating over wireless network, 9
backing up data, 33
changing folders on, 111
resetting, 86
restoring, 33
silencing, 77
turning off automatically, 85
turning on automatically, 85
turning on screen, 79
unlocking, 90
D
default
length of calendar reminder, 60
profiles, 75
deleting
appointments, 61
AutoText entries, 35
bookmarks, 51
call forwarding number, 44
call notes, 44
categories, 57
backed up during wireless backup, 33
clearing, 92
reducing size, 91
restoring, 137
contacts, 55
downloaded ring tones, 75
email messages, 12
filters, 15
images, 51
mailing lists, 55
about, 89
changing, 89
setting, 89
turning off, 90
meetings, 61
memos, 65
dialing
adding pause, 57
adding wait, 57
using letters, 42
MMS messages, 22
multiple messages, 13
original text from reply, 12
over the wireless network, 31
password keeper passwords, 92
PIN messages, 17
prior messages, 13
profile exceptions, 76
profiles, 75
remote address book search results, 57
saved searches, 25
service books, 101
SMS messages, 20
speed dial numbers, 43
tasks, 63
See also calls; phone
dismissing all
calendar reminders, 134
task reminders, 134
display
language, 83
options, 79
downloading
frequently asked questions, 54
images, 80
previewing ring tones, 54
programs, 53
ring tones, 53
themes, 81
third-party programs, 53
using email reconciliation, 31
See also removing
delivery confirmation
for PIN messages, 108
themes, 81
draft messages, saving, 12
147
requirements for using, 121
with personal folders, 122
email redirection
frequently asked questions, 108
redirecting from folders, 15, 111
callback mode, 41
making calls, 39
E
editing
AutoText entries, 35
call notes, 44
contacts, 55
filters, 15
mailing lists, 55
memos, 65
paired Bluetooth-enabled device name, 72
password keeper passwords, 92
profile exceptions, 76
profiles, 75
saved searches, 25
shortcuts, 140
about, 91
regenerating, 91
requirements for regenerating from device, 137
ending, calls, 39, 42
speed dial numbers, 43
task status, 63
See also setting; changing
adding contacts, 12
adding signature, 13
changing, 12
about, 27
deleting, 12
filing, 12
filtering, 110
changing display of, 118
frequently asked questions, 117
memory use for, 118
forwarding, 12
navigating, 29
frequently asked questions, 107
opening, 11
redirecting from folders, 15, 111, 122
replying, 12
requirements for filing, 109
resending, 12
resending automatically, 12
restricting, 110
opening, 27
opening table of contents, 27
presentation attachments, 29
receiving more of long attachments, 118
requirements for viewing, 117
retrieving embedded content, 27
searching within, 118
showing tracked changes, 119
skipped content, 119
saving, 12
saving draft, 12
saving sent, 13
sending, 11
setting importance, 12
stop from sending, 108
viewing filed, 13
supported file formats, 27
viewing in the browser, 51
viewing information about, 28
viewing spreadsheet cells, 118
See also attachments; address book
attachments; images
viewing longer subject line, 110
See also messages
email reconciliation
about, 31
filing messages, 12, 109
filters
about, 14
adding multiple contacts, 14
based on sender, 15
based on subject, 15
deleted messages, 31
handling conflicts, 122
over the wireless network, 31
creating, 14
148
creating generic, 111
creating quickly, 15
frequently asked questions, 111
managing, 15
phone, 125
profiles, 77
programs, 54
security, 137
order of, 14
finding
SMS messages, 113
synchronization, 121
tasks, 63
MMS number, 21
phone number, 39
PIN, 17
SMS number, 19
software version, 105
firewall, 95
folders
adding for bookmarks, 52
available for email redirection, 111
changing, 111
hiding
collapsing, 12, 52
browser, 50
phone number, 126
programs, 81, 139
expanding, 12, 52
redirecting email messages from, 15, 122
redirecting sent items, 15
renaming for bookmarks, 52
viewing filed email messages, 13
forwarding
sent messages, 109
sent SMS messages, 113
tracked changes in attachments, 119
call notes, 44
calls, 44
email messages, 12
MMS messages, 22
PIN messages, 17
SMS messages, 20
alarm, 67
address, 50
copying addresses, 50
deleting, 51
downloading, 80
increasing detail in, 28
navigating, 50
opening, 51
panning, 28, 50
rotating, 28, 50
saving, 51
automatic wireless backup, 33
Bluetooth, 135
browser, 127
calendar, 133
contacts, 131
downloading, 54
email messages, 107
email redirection, 108
file attachments, 117
filters, 111
general, 105
memos, 65
selecting, 49, 128
sending from browser, 50
showing placeholders on web pages, 50
viewing in browser, 50
zooming, 28, 50
See also file attachments; address book
attachments; attachments
MMS messages, 115
network, 87
149
User Guide
creating, 55
deleting, 55
deleting members, 56
editing, 55
viewing, 55
importance, setting, 12
increasing detail in images, 28
inserting macros in AutoText entries, 36
invitation, responding to, 61
viewing members, 56
J
JavaScript support, 128
calls, 39
emergency calls, 39
three-way calls, 43
K
key rate, setting, 36
changing, 60
changing attendees, 61
deleting, 61
L
inviting attendees, 61
number of, 132
opening, 60
language
adding, 83
removing, 83
setting, 83
recurring, 60
removing attendees, 61
requirements for creating, 121
responding to invitations, 61
scheduling, 60
light
Bluetooth connection indication, 105
coverage area indication, 105
flashing, 105
low battery indication, 105
changing cache size, 118
database sizes, 105
links
address, 50
copying addresses, 50
creating, 109
creating for PIN, 109
selecting, 49, 128
sending from browser, 50
using, 109
applying categories, 57
clearing all categories, 132
creating categories, 56
deleting, 65
deleting categories, 57
editing, 65
loading programs, 54
location-based services
about, 40
privacy, 40
locking
logging calls, 43
number of, 132
sorting by category, 57
synchronizing, 31
viewing, 65
writing, 65
changing, 12
deleting, 110, 114
deleting multiple, 13
different icons, 109
filing, 109
hiding sent, 109
marking opened, 13
M
mailing lists
adding members, 56
changing members, 56
150
marking unopened, 13
opening from different accounts, 11
preloaded on device, 108
receiving more of long messages, 109
resending, 12
navigating
searching, 25
browser, 49
searching by recipient, 26
searching by sender, 26
searching by service, 25
searching by subject, 26
sending from different accounts, 11
sending images in, 50
sending links in, 50
sending web page addresses in, 51
setting notification for, 75
setting search criteria, 25
shortcuts, 16
calendar, 133
file attachments, 29
images, 50
presentations, 29
shortcuts, 140
notification
flashing light, 105
for browser push, 54
for MMS messages, 115
for voice privacy, 46
setting for programs, 75
turning off, 77
stop forwarding, 111
See also profiles
about, 21
attachments, 21
deleting, 22
filtering, 115
finding number, 21
forwarding, 22
finding MMS, 21
finding PIN, 17
finding SMS, 19
frequently asked questions, 115
image attachments, 22
notification, 22, 115
opening, 21
opening
address book attachments, 29
appointments, 60
options, 115
email messages, 11
embedded content in attachments, 27
file attachments, 27
images, 51
presentations, 115
replying, 22
retrieving, 21
saving, 22
meetings, 60
sending, 21
messages from different accounts, 11
MMS messages, 21
PIN messages, 11
SMS messages, 19
tasks, 63
sending from browser, 22
vCalendar attachments, 22
vCard attachments, 22
viewing, 21
viewing size, 116
See also viewing; showing
order, of filters, 14
organizing bookmarks, 52
out-of-office reply
about, 14
See also messages
moving
bookmarks, 52
icons on Home screen, 81, 139
message filter position, 15
profile exceptions, 76
speed dial contacts, 43
setting, 14
turning off automatically, 14
151
User Guide
TTY, 45
turning on A-GPS support, 40
using other programs, 42
using speed dial, 41
using when device is locked, 125
voice mail, 45
P
password keeper
volume, 42
See also calls
about, 91
criteria for generating random passwords, 138
options, 138
passwords
changing password keeper password, 92
copying, 92
creating random, 91
criteria for random passwords, 138
deleting in password keeper, 92
displaying in password keeper, 138
editing in password keeper, 92
preventing copying, 137
storing, 91
about, 17
adding contacts, 12
changing, 12
deleting, 17
forwarding, 17
frequently asked questions, 107
opening, 11
replying, 17
resending, 12
resending automatically, 12
saving, 17
viewing in password keeper, 92
See also device password
pause
sending, 17
about, 57
adding, 57
setting as high priority, 110
viewing longer subject line, 110
See also messages
phone
power
A-GPS support, 40
about, 85
turning off, 85
turning off automatically, 85
turning on automatically, 85
presentations
alternate between calls, 42
assigning speed dial, 43
automatic volume control, 44
Bluetooth, 72
call waiting, 42
MMS messages, 115
navigating, 29
viewing, 28
calling corporations, 45
checking voice mail, 41
dialing using letters, 42
emergency callback mode, 41
finding number, 39
privacy
forwarding calls, 44
frequently asked questions, 125
hiding phone number, 126
location-based services, 40
restricting identity, 126
setting default country and area codes, 45
shortcuts, 46
for calls, 46
location-based services, 40
profile exceptions
about, 76
adding contacts to, 76
changing contacts, 76
smart dialing, 45
152
creating, 76
deleting, 76
removing
display language, 83
deleting contacts, 76
editing, 76
moving, 76
turning off, 76
turning on, 76
meeting invitees, 61
paired Bluetooth-enabled devices, 72
SMS message history, 20
See also deleting
replying
deleting original text, 12
email messages, 12
MMS messages, 22
PIN messages, 17
profiles
about, 75
alarm, 67
creating, 75
creating exceptions, 76
deleting, 75
editing, 75
SMS messages, 20
browser, 127
enabling, 75
call forwarding, 126
escalating volume, 77
frequently asked questions, 77
See also ring tones
email reconciliation, 121
filing messages, 109
regenerating encryption keys from device, 137
three-way calls, 126
programs
adding, 53
TTY, 126
deleting, 53
downloading, 53
viewing file attachments, 117
wireless PIM synchronization, 121
frequently asked questions, 54
loading, 54
email messages, 12
switching between, 139
third-party and data transmissions, 95
viewing details, 53
pending email messages, 12
pending PIN messages, 12
PIN messages, 12
viewing list, 53
SMS messages, 20
resetting
call timers, 46
device, 86
restoring
R
about, 33
recalling saved searches, 25
recipient, searching by, 26
refreshing web pages, 50
registering with the wireless network, 88
reminders
deleted service books, 101
device, 137
device data, 33
adding, 53
deleting, 75
downloading, 53
listening, 75
previewing, 54
showing, 75
calendar, 60, 134
dismissing all, 134
power off, 85
tasks, 63, 134
testing, 75
See also profiles
rotating images, 50
remote address book search, 57
153
content compression, 90
content protection, 90
encryption keys, 91
firewall settings, 95
frequently asked questions, 137
key stores, 137
locking device, 90
memory cleaning, 137
password keeper, 91
regenerating encryption keys, 91
S/MIME, 137
S
saving
draft email messages, 12
email messages, 12
images, 51
MMS messages, 22
PIN messages, 17
searches, 25
sent email messages, 13
SMS messages, 20
web page requests, 51
web pages, 51
self tests, 92, 137
scheduling
storing passwords, 91
third-party programs accessing connections with the
device, 97
third-party programs accessing external connections,
96
third-party programs accessing personal information,
97
third-party programs transmitting data, 95
TLS, 52
appointments, 59
appointments quickly, 60
meetings, 60
screen
home screen background, 80
options, 79
turning on, 79
scrolling
horizontally in attachments, 29
in opposite direction, 140
through calendar views, 133
searches
turning off device password, 90
verifying software, 92
WTLS, 52
sender
creating filters using, 15
searching by, 26
sending
deleting saved, 25
editing saved, 25
recalling saved, 25
saving, 25
viewing last, 26
address book attachments, 12
email messages, 11
viewing saved, 25
searching
images in messages, 50
links in messages, 50
messages from different accounts, 11
MMS messages, 21
MMS messages from calendar, 22
MMS messages from pictures list, 22
PIN messages, 17
about, 25
by recipient, 26
by sender, 26
by service, 25
by subject, 26
remote address book, 57
setting search criteria, 25
shortcuts, 26
SMS messages, 19
web page addresses, 51
within attachments, 118
sent items
security
hiding, 109
hiding SMS, 113
redirecting to device, 15
saving, 13
additional features, 137
certificate servers, 137
certificates, 137
changing device password, 89
154
viewing, 13
programs, 81, 139
tasks in the calendar, 134
tracked changes, 119
See also viewing
service books
about, 101
accepting, 101
deleting, 101
silencing
receiving, 101
alarm, 67
restoring deleted, 101
viewing, 101
device, 77
setting
alarm, 67
about, 45
alarm volume, 67
cursor speed, 36
default volume for calls, 46
device password, 89
folder redirection, 15
font, 80
corporate extension dialing, 45
default area code, 45
default country code, 45
about, 19
home screen background, 80
importance level of messages, 12
language, 83
out-of-office reply from device, 14
owner information, 93
profiles, 75
adding contacts, 20
deleting, 20
delivery confirmation, 113
display more items in thread, 113
finding number, 19
forwarding, 20
search criteria, 25
theme, 80
frequently asked questions, 113
hiding sent, 113
TLS, 129
opening, 19
TTY, 46
options, 114
voice mail options, 45
WTLS, 129
removing history, 20
replying, 20
See also editing; changing
shortcuts
resending, 20
saving, 20
sending, 19
for attachments, 29
for calculator, 69
for calendar, 61
for changing options, 140
for clearing fields, 140
for editing text, 140
for messages, 16
for navigating screens, 140
for searching, 26
for typing, 36
turning off AutoText, 36
typing SMS numbers, 19
See also messages
snooze
setting for alarm, 67
setting for calendar, 134
setting for tasks, 134
using for alarm, 67
software version, 105
sorting, PIM items by category, 57
sounds, See profiles
speakerphone
for using the browser, 52
for using the phone, 46
Home screen shortcuts, 37
using on Home screen, 139
showing
using during calls, 42
specified case, definition, 35
speed dial
155
assigning numbers, 43
assigning to contacts, 43
deleting, 43
editing, 43
about, 80
moving contacts, 43
using, 41
deleting, 81
downloading, 81
viewing list, 43
setting, 80
subject
third-party programs
connections on the device, 97
data transmissions, 95
external connections, 96
permissions, 96
creating filters using, 15
searching by, 26
viewing more of, 110
synchronization
frequently asked questions, 121
over the wireless network, 32
synchronizing
personal information, 97
setting permissions for, 95
three-way calls
making, 43
requirements, 126
calendar, 31
contacts, 31
memos, 31
about, 52
messages, See email reconciliation
setting, 129
T
about, 45
requirements for using, 126
setting, 46
tasks
applying categories, 57
changing status of, 63
clearing all categories, 132
creating, 63
creating categories, 56
deleting, 63
deleting categories, 57
dismissing all reminders, 134
frequently asked questions, 63
number of, 132
alarm, 67
all notification, 77
automatic backlighting, 79
AutoText for SMS messages, 36
Bluetooth radio, 71
device automatically, 85
device password, 90
filters, 15
out-of-office reply automatically, 14
profile exceptions, 76
speakerphone during calls, 42
turning on
opening, 63
setting notification for, 75
showing in the calendar, 134
snooze, 134
sorting by category, 57
synchronizing, 31
A-GPS support, 40
alarm snooze, 67
Bluetooth radio, 71
browser push, 54
calendar snooze, 134
content compression, 91
text
cutting or copying, 36
pasting, 36
shortcuts for editing, 140
156
content protection, 90
device automatically, 85
device password, 89
password keeper passwords, 92
presentations, 28
program details, 53
device screen, 79
saved searches, 25
filters, 15
sent items, 13
profile exceptions, 76
speakerphone during calls, 42
tasks snooze, 134
wireless email reconciliation, 31
wireless PIM synchronization, 32
service books, 101
size of MMS messages, 116
specific date in calendar, 59
speed dial list, 43
spreadsheets, 28
table of contents of file attachments, 27
terms of last search, 26
See also opening; showing
typing
CAP lock, 36
copy text, 36
cut text, 36
frequently asked questions, 36
Home screen shortcuts, 37
NUM lock, 36
checking, 41
setting options, 45
voice privacy
paste text, 36
about, 46
setting cursor speed, 36
shortcuts, 36
setting notification for, 46
volume
SMS numbers, 19
using AutoText, 35
adjusting for phone, 42
alarm, 67
controlling automatically, 44
U
setting default for calls, 46
device, 90
W
keyboard, 90
wait
about, 57
adding, 57
V
viewing
address, 50
animated graphics, 128
canceling requests, 50
copying addresses, 50
opening, 49
refreshing, 50
saving, 51
animated graphics, 128
AutoText entries, 35
contacts, 55
filed messages, 13
filters, 15
saving requests, 51
select mode, 49, 128
sending addresses, 51
setting notification for, 75
showing placeholders, 50
submitting forms, 128
view mode, 49, 128
viewing files from, 51
images, 50
information about file attachments, 28
list of programs, 53
mailing lists, 55
memos, 65
MMS messages, 21
next and previous web pages, 50
157
User Guide
viewing home page, 50
selecting, 87
viewing images, 50
viewing next and previous, 50
See also browser
setting connection speed, 88
turning off services, 87
wireless PIM synchronization
about, 32
wireless
backup, 33
requirements, 121
email reconciliation, 31
PIM synchronization, 32
restore, 33
turning on, 32
WTLS
wireless email reconciliation, turning on, 31
wireless network
about, 52
connecting to, 87
setting, 129
disconnecting from, 87
frequently asked questions, 87
registering with, 88
Z
zooming images, 50
158
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