Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the electricity and water supplies
The first wash cycle
English, 1
Technical data
Description of the washing machine, 6-7
Control panel
Display
Running a wash cycle, 8
Wash cycles and functions, 9
Table of wash cycles
Wash functions
Detergents and laundry, 10
Detergent dispenser drawer
Preparing the laundry
WMD 960 P
Special wash cycles
Load balancing system
Precautions and tips, 11
General safety
Disposal
Opening the porthole door manually
Care and maintenance, 12
Cutting off the water or electricity supply
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13
Assistance, 14
1
Connecting the drain hose
Connect the drain
• the supply voltage is included within the values
indicated on the Technical details table
(see page 5);
GB
hose, without bending
it, to a draining duct or
a wall drain situated
between 65 and 100 cm
from the floor;
• the socket is compatible with the washing
machine's plug. If this is not the case, replace
the socket or the plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused
plug it can be plugged into a 13 amp socket for
immediate use. Before using the appliance please
read the instructions below.
The drain hose may be
connected to an under-
sink trap. Before
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
connecting the drain
hose from the machine
ensure that any blanks
or removable ends have
been taken off the
spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be used,
and the fuse cover re-fitted. If the fuse cover is
lost, the plug must not be used until a replacement
is obtained.
Replacement fuse covers:
If it is place over the
edge of a basin or sink
be sure the free end
of the hose should not
be underwater.
If a replacement fuse cover is fitted, it must be of
the correct colour as indicated by the coloured
marking or the colour that is embossed in words on
the base of the plug. Replacements can be obtained
directly from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable
through partitions, units etc., please ensure that
either:
! We advise against the use of hose extensions; in
case of absolute need, the extension must have
the same diameter as the original hose and must
not exceed 150 cm in length.
the plug is replaced by a fused 13 ampere re-
wearable plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with
BS 5733) which is accessible without moving the
appliance.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more
than 15cms (6 inches). If the hose is pushed down
too far, this may cause the machine to self -
syphon ie. continuously empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be
accidentally inserted into a socket.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
Instructions for connecting cable to an alternative
plug:
• the socket is earthed and in compliance with
the applicable law;
Important: the wires in the mains lead are coloured
in accordance with the following code:
Green & Yellow E a r t h
• the socket is able to sustain the appliance's
maximum power load indicated in the Technical
details table (see page 5);
B l u e
B r o w n
N e ut r a l
L i v e
3
As the colours of the wires in the lead may not
correspond with the coloured markings identifyng
the terminals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E
Warning! The company denies all liability if and
when these norms are not respected.
GB
The first wash cycle
or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
Once the appliance has been installed, and before
you use it for the first time, run a wash cycle with
detergent and no laundry, setting the 90°C
programme without a pre-wash cycle.
Connect Blue wire to terminal marked N or coloured
Black.
If a 13 amp plug (BS 1363) is used it must be fitted
with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt the electrical supply to your
machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
B L U E
B R O W N
GREEN
NEUTRAL (N)
LIVE (L)
EARTH (E)
&
YELLOW
Disposing of the appliance:
When disposing of the appliance please remove the
plug by cutting the mains cable as close as possible to
the plug body and dispose of it as described above.
GREEN &
YELLOW
13 ampere fuse
BROWN
CROSS-BAR
CORD GRIP
BLUE
! The washing machine should not be installed in an
outdoor environment, not even when the area is
sheltered, because it may be very dangerous to
leave it exposed to rain and thunderstorms.
! When the washing machine is installed, the mains
socket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by
an authorised serviceman.
4
GB
Technical data
Model
WMD 960 P
width 59.5 cm
height 85 cm
depth 60 cm
Dimensions
Capacity
from 1 to 8 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
minimum pressure 0.05 MPa (0.5 bar)
drum capacity 58 litres
Water
connections
Spin speed
up to 1600 rotations per minute
Energy rated
programmes
according to
regulation
programme
(1st press of the button);
temperature 60°C;
using a load of 8 kg.
EN 60456
This appliance conforms to the
following EC Directives:
- 89/336/EEC dated 03/05/89
(Electromagnetic Compatibility) and
subsequent modifications
- 2002/96/EC
- 2006/95/EC (Low Voltage)
5
Description of the washing machine
Control panel
GB
CHILD
LOCK button
SPIN SPEED
button
O N / O F F
button
DISPLAY
S TA RT/
PA U S E
button with
indicator light
Detergent dispenser
drawer
MEMORY
button
F U N C T I O N
buttons
WASH
CYCLE
SELECTOR
buttons
DELAY
START button
T E M P E R AT U R E
button
Detergent dispenser drawer: used to dispense
detergents and washing additives (see “Detergents
and laundry”).
TEMPERATURE button : press to decrease the
temperature: the value will be shown on the display.
CHILD LOCK button: to activate the control panel
lock, press and hold the button for approximately 2
seconds. When the symbol is illuminated, the
control panel is locked. This means it is possible to
prevent wash cycles from being modified
accidentally, especially where there are children in
the home. To deactivate the control panel lock,
press and hold the button for approximately 2
seconds.
ON/OFF button : press this briefly to switch the
machine on or off. The START/PAUSE indicator light,
which flashes slowly in a green colour shows that
the machine is switched on. To switch off the
washing machine during the wash cycle, press and
hold the button for approximately 2 seconds; if the
button is pressed briefly or accidentally the
machine will not switch off. If the machine is
switched off during a wash cycle, this wash cycle
will be cancelled.
DELAY START button
: press to set a delayed
start time for the selected wash cycle. The delay
time will be shown on the display.
WASH CYCLE SELECTOR buttons: used to set
the desired wash cycle (see "Table of wash cycles").
START/PAUSE button with indicator light: when
the green indicator light flashes slowly, press the
button to start a wash cycle. Once the cycle has
started the indicator light will remain lit in a fixed
manner. To pause the wash cycle, press the button
again; the indicator light will flash in an orange
MEMORY button: press and hold the button to
store a cycle with your own set of preferences in
the memory of the machine. To recall a previously
stored cycle, press the MEMORY button.
FUNCTION buttons: press the button to select
the desired function. The corresponding indicator
light on the display will switch on.
colour. If the symbol
is not illuminated, the door
may be opened. To start the wash cycle from the
point at which it was interrupted, press the button
again.
SPIN button
: press to reduce or completely
exclude the spin cycle - the value is indicated on the
display.
6
Display
GB
A
B
D
E
C
F
The display is useful when programming the machine and provides a great deal of information.
The two upper text strings A and B provide details of the wash cycle you have selected, the wash cycle phase
in progress at any given time and all information relating to the progress status of the wash cycle.
String C shows the time remaining until the end of the wash cycle in progress and, if a DELAYED START has
been set, the time remaining until the start of the selected wash cycle.
String D shows the maximum spin speed value (this depends on the selected wash cycle, or any modification
you have made by pressing the spin speed button); if the wash cycle does not include a spin cycle, the string
remains unused.
String E shows the maximum temperature value which may be selected (this depends on the wash cycle, or
any modification you have made by pressing the temperature button); if the temperature of the wash cycle
cannot be modified, the string remains unused.
Indicator lights F correspond to the functions and light up when the selected function is compatible with the
set wash cycle.
Door locked symbol
If the symbol is lit, this indicates that the washing machine door is locked to prevent it from being opened
accidentally. To prevent any damage from occurring, wait for the symbol to switch itself off before opening
the appliance door.
N.B.: if the DELAYED START function has been activated, the door cannot be opened; pause the machine by
pressing the START/PAUSE button if you wish to open it.
! The first time the machine is switched on, you will be asked to select the language and the display will
automatically show the language selection menu.
To select the desired language press the TEMPERATURE and SPIN buttons; to confirm the selection press the
CHILD LOCK button.
If you wish to select another language, press and hold the CONTROL PANEL LOCK + TEMPERATURE + SPIN
buttons simultaneously for 5 seconds, then repeat the steps listed above.
7
Running a wash cycle
1. SWITCH THE MACHINE ON. Press the On/Off
button ; the text HELLO will appear on the
display and the START/PAUSE indicator light will
flash slowly in a green colour.
! If the selected function is not compatible with
another function which has been selected
previously, the indicator light corresponding to
the first function selected will flash and only the
second function will be activated; the indicator
light corresponding to the enabled function will
remain lit.
GB
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure you do not exceed
the maximum load value indicated in the table of
programmes on the following page.
! The functions may affect the recommended load
value and/or the duration of the cycle.
3. MEASURE OUT THE DETERGENT. Open the
detergent dispenser drawer and pour the
detergent into the relevant compartments as
described in "Detergents and laundry".
7. START THE PROGRAMME. Press the START/
PAUSE button. The corresponding indicator light
will become green, remaining lit in a fixed manner,
and the door will be locked (the DOOR LOCKED
symbol will be on). During the wash cycle, the
name of the phase in progress will appear on the
display. To change a wash cycle while it is in
progress, pause the washing machine using the
START/PAUSE button (the START/PAUSE indicator
light will flash slowly in an orange colour); then
select the desired cycle and press the START/
PAUSE button again.
4. CLOSE THE DOOR.
5. SELECT THE WASH CYCLE. Press one of the
WASH CYCLE SELECTOR buttons to select the
required wash cycle; the name of the wash cycle
will appear on the display. A temperature and spin
speed is set for each wash cycle; these may be
adjusted. The duration of the cycle will appear on
the display.
To open the door while a cycle is in progress,
press the START/PAUSE button; if the DOOR
6. CUSTOMISE THE WASH CYCLE. Use the
relevant buttons:
LOCKED
symbol is switched off the door may
be opened. Press the START/PAUSE button again
to restart the wash cycle from the point at
which it was interrupted.
Modifying the temperature and/or
spin speed. The machine automatically selects
the maximum temperature and spin speed set
for the selected wash cycle; these values cannot
therefore be increased. The temperature can be
8. THE END OF THE WASH CYCLE. This will be
indicated by the text "END OF CYCLE" on the
display; when the DOOR LOCKED
symbol
decreased by pressing the
button, until the
switches off the door may be opened. Open the
door, unload the laundry and switch off the
machine.
cold wash "OFF" setting is reached. The spin
speed may be progressively reduced by pressing
the
button, until it is completely excluded (the
"OFF" setting). If these buttons are pressed
again, the maximum values are restored.
! If you wish to cancel a cycle which has already
button. The cycle will
begun, press and hold the
be stopped and the machine will switch off.
Setting a delayed start.
To set a delayed start for the selected
programme, press the corresponding button
repeatedly until the required delay period has
been reached. When this option is enabled, the
symbol lights up on the display. To remove the
delayed start function press the button until the
text "OFF" appears on the display.
Modifying the cycle settings.
• Press the button to enable the function; the
indicator light corresponding to the button will
switch on.
• Press the button again to disable the function;
the indicator light will switch off.
! If the selected function is not compatible with
the programmed wash cycle, the indicator light
will flash and the function will not be activated.
8
Wash cycles and functions
Table of wash cycles
GB
Max. Max.
load (kg) load (kg)
Detergents
Max. Max.
Cycle
duration
Description of the wash cycle
temp. speed
(°C) (rpm)
Fabric
softener
Wash
Normal Mini load
Everyday wash cycles (Daily)
Cottons (*) (1st press of the button): extremely soiled whites.
l
l
l
l
l
l
l
l
l
l
l
l
l
l
90°
60°
40°
50°
40°
30°
60°
1600
1600
1600
800
8
8
4
4
Cottons (2nd press of the button): heavily soiled whites and resistant colours.
Cottons (3rd press of the button): heavily soiled whites and delicate colours.
Synthetics (1st press of the button): heavily soiled resistant colours.
Synthetics (2nd press of the button): lightly soiled resistant colours.
Synthetics (3nd press of the button): lightly soiled resistant colours.
Bed & Bath: washes bathroom laundry and bedlinen.
8
4
3,5
3,5
3,5
8
1,5
1,5
1,5
4
800
800
1600
Fastwash 60' (1st press of the button): to refresh lightly soiled garments quickly
(not suitable for wool, silk and clothes which require washing by hand).
Fastwash 30' (2nd press of the button): to refresh lightly soiled garments quickly
(not suitable for wool, silk and clothes which require washing by hand).
Special cycles / Memory
l
l
l
l
60°
30°
800
800
3,5
3
1,5
-
Memory: allows for any wash cycle to be stored.
Wool: for wool, cashmere, etc.
M
l
l
l
l
40°
30°
600
0
2
2
1
1
Silk/Curtains: for garments in silk and viscose, lingerie.
Partial wash cycles
Fast Spin cottons (1st press of the button)
Slow spin delicates (2nd press of the button)
Rinse cottons (1st press of the button)
Pump out (2nd press of the button)
-
-
-
-
1600
800
1600
0
-
-
-
-
-
-
8
3,5
8
-
-
l
-
4
-
8
For allTestInstitutes:
*TestwashcycleincompliancewithregulationEN60456:setwashcyclewithatemperatureof60°C.
Wash functions
Super Wash
Because a greater quantity of water is used in the
initial phase of the cycle, and because of the
increased cycle duration, this function offers a
high-performance wash.
Mini Load
This function is recommended for when the load of
laundry is equal to half, or less than half, of the
maximum recommended load (see Table of wash
cycles).
! It cannot be used in conjunction with the
“Fastwash 30’”,
and “Pump out” programmes.
! It cannot be used with the
wash cycles”.
,
,
and “Partial
Timer Saver
Reduces the duration of the wash cycle.
Reduced Creases
By selecting this function, the wash and spin cycles
will be modified in order to reduce the formation of
creases. At the end of the cycle the washing machine
will perform slow rotations of the drum; the “Reduced
creases” and START/PAUSE indicator lights will flash
(orange) and the text "END OF CYCLE" will appear on
the display. To end the cycle, press the START/PAUSE
button or the “Reduced creases” button.
! It cannot be used with the
wash cycles”.
,
,
and “Partial
Eco Wash
The Eco Wash function saves energy by not heating
the water used to wash your laundry – an advantage
both to the environment and to your energy bill.
Instead, intensified wash action and water
optimisation ensure great wash results in the same
average time of a standard cycle.
For the Silk/Curtains cycle, the machine will end the
cycle while the laundry is soaking; the “Reduced
creases” and START/PAUSE indicator lights will flash
(orange) and the text "RINSE HOLD" will appear on the
display. To drain the water so that the laundry may be
removed, press the START/PAUSE button or the
“Reduced creases” button.
For the best washing results we recommend the
usage of a liquid detergent.
! It cannot be used with the
wash cycles”.
,
,
and “Partial
! It may not be used with the , “Fastwash 30’”,
and “Pump out” programmes.
9
Detergents and laundry
Detergent dispenser drawer
Special wash cycles
GB
Good washing results also depend on the correct
dose of detergent: adding too much detergent will
not necessarily result in a more efficient wash, and
may in fact cause a build up on the inside of your
appliance and contribute to environmental pollution.
Fastwash 30’: this wash cycle was designed to
wash lightly soiled garments quickly: it lasts just 30
minutes and therefore saves both energy and time.
By selecting this wash cycle ( at 30°C), it is
possible to wash different fabrics together (except
for wool and silk items), with a maximum load of 3 kg.
! Do not use hand washing detergents because
these create too much foam.
Silk: use special wash cycle
to wash all silk
garments. We recommend the use of special
detergent which has been designed to wash delicate
clothes.
Open the detergent
dispenser drawer and
pour in the detergent or
washing additive, as
follows.
Curtains: fold curtains and place them in a pillow
case or mesh bag. Use wash cycle
.
Wool: Hotpoint is the only washing machine
manufacturer to have been awarded the
*
1
prestigious Woolmark Platinum Care endorsement
(M.0508) by the Woolmark Company, which means
that all woollen garments may be washed in the
washing machine, even those which state “hand
2
wash only”
on the label. Wash cycle
therefore
offers complete peace of mind when washing
woollen garments in the washing machine (max. load
2 kg) and guarantees optimal performance.
! Do not pour detergent into the middle compartment (*).
Detergent should only be poured into the compartment 1.
compartment 1: Detergent for the wash
cycle (powder or liquid)
Load balancing system
For best results liquid detergent should be poured
in the dispenser immediately before the start of
the programme.
Before every spin cycle, to avoid excessive vibra-
tions and to distribute the load in a uniform man-
ner, the drum rotates continuously at a speed
which is slightly greater than the washing rotation
speed. If, after several attempts, the load is not
balanced correctly, the machine spins at a reduced
spin speed. If the load is excessively unbalanced,
the washing machine performs the distribution
process instead of spinning. To encourage improved
load distribution and balance, we recommend small
and large garments are mixed in the load.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from
whites.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the
weight of the laundry when dry:
Durable fabrics: max. 8 kg
Synthetic fabrics: max. 3,5 kg
Delicate fabrics: max. 2 kg
Wool: max. 2kg
Silk: max. 2 kg
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
10
Precautions and tips
! This washing machine was designed and
constructed in accordance with international
safety regulations. The following information is
provided for safety reasons and must therefore be
read carefully.
Opening the porthole door manually
GB
In the event that it is not possible to open the
porthole door due to a powercut, and if you wish to
remove the laundry, proceed as follows:
1. remove the plug from
the electrical socket.
2. make sure the water
level inside the machine is
General safety
• This appliance was designed for domestic use only.
• The washing machine must only be used by adults, in
accordance with the instructions provided in this manual.
lower than the door
opening; if it is not,
• Do not touch the machine when barefoot or with
wet or damp hands or feet.
remove excess water
using the drain hose,
collecting it in a bucket as
indicated in the figure.
• Do not pull on the power supply cable when
unplugging the appliance from the electricity
socket. Hold the plug and pull.
• Do not open the detergent dispenser drawer
while the machine is in operation.
3. using a screwdriver,
remove the cover panel on
the lower front part of
the washing machine (see
figure).
• Do not touch the drained water as it may reach
extremely high temperatures.
• Never force the porthole door. This could damage
the safety lock mechanism designed to prevent
accidental opening.
• If the appliance breaks down, do not under any
circumstances access the internal mechanisms
in an attempt to repair it yourself.
• Always keep children well away from the appliance
while it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group
of two or three people and handle it with the
utmost care. Never try to do this alone, because
the appliance is very heavy.
• Before loading laundry into the washing machine,
make sure the drum is empty.
Disposal
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
• The European Directive 2002/96/EC on Waste
Electrical and Electronic Equipment, requires
that old household electrical appliances must not
be disposed of in the normal unsorted municipal
waste stream. Old appliances must be collected
separately in order to optimise the recovery and
recycling of the materials they contain and reduce
the impact on human health and the environment.
The crossed out "wheeled bin" symbol on the
product reminds you of your obligation, that when
you dispose of the appliance it must be separately
collected.
4. pull outwards using the tab as indicated in the
figure, until the plastic tie-rod is freed from its
stop position; pull downwards and open the door at
the same time.
5. reposition the panel, making sure the hooks are
securely in place before you push it onto the
appliance.
Consumers should contact their local authority or
retailer for information concerning the correct
disposal of their old appliance.
11
Care and maintenance
Cutting off the water and
electricity supplies
GB
• Turn off the water tap after every wash cycle.
This will limit wear on the hydraulic system
inside the washing machine and help to prevent
leaks.
• Unplug the washing machine when cleaning it and
during all maintenance work.
Cleaning the washing machine
The outer parts and rubber components of the
appliance can be cleaned using a soft cloth soaked
in lukewarm soapy water. Do not use solvents or
abrasives.
Cleaning the detergent dispenser
drawer
Remove the dispenser
1
by raising it and pulling it
out (see figure).
Wash it under running
water; this operation
should be repeated
frequently.
2
Caring for the door and drum of
your appliance
• Always leave the porthole door ajar in order to
prevent unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning
pump which does not require any maintenance.
Checking the water inlet hose
Check the inlet hose at least once a year. If there
are any cracks, it should be replaced immediately:
during the wash cycles, water pressure is very
strong and a cracked hose could easily split open.
! Never use second-hand hoses.
12
Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see
“Assistance”), make sure that the problem cannot be not solved easily using the following list.
GB
Problem:
Possible causes / Solutions:
The washing machine does not
switch on.
• The appliance is not plugged into the socket fully, or is not making contact.
• There is no power in the house.
The wash cycle does not start.
• The washing machine door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set (see “Running a wash cycle”).
The washing machine does not
take in water (the text "NO
WATER, CHECK SUPPLY"
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
appears on the display).
• The START/PAUSE button has not been pressed.
The washing machine
continuously takes in and
drains water.
• The drain hose is not fitted at a height between 65 and 100 cm from
the floor (see “Installation”).
• The free end of the hose is under water (see “Installation”).
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water
tap, switch the appliance off and contact the Assistance Service. If
the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to
fill with water and drain continuously. Special anti-draining valves are
available in shops and help to avoid this inconvenience.
The washing machine does not
drain or spin.
• The wash cycle does not include draining: some wash cycles require the
drain phase to be started manually (see “Wash cycles and functions”).
• The “Reduced creases” function has been activated: To complete the wash
cycle, press the START/PAUSE button (see “Wash cycles and functions”).
• The drain hose is bent (see “Installation”).
• The drainage duct is clogged.
The washing machine vibrates a • The drum was not unlocked correctly during installation (see “Installation”).
lot during the spin cycle.
• The washing machine is not level (see “Installation”).
• The washing machine is trapped between cabinets and walls (see “Installation”).
The washing machine leaks.
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser drawer is blocked (for cleaning instructions, see
“Care and maintenance”).
• The drain hose is not fixed properly (see “Installation”).
The machine is locked and the
display flashes, indicating an
error code (e.g. F-01, F-..).
• Switch off the machine and unplug it, wait for approximately 1
minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the
text “for washing machines” or “hand and machine wash”, or the like).
• Too much detergent was used.
13
Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of
breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
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The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
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The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
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Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
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Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
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Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on
you registering your appliance with us and the parts being fitted by one of our authorised engineers.
There will be a charge for our engineer's time. To activate the extra parts warranty on your
appliance, simply call our registration line on 0870 6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08709 088 088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08709 066 066 (ROI 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will
replace your machine or, if you prefer, give you your money back.
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After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its
working life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1100 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08709 066 066
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08709 077 077
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 0870 6092094
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
separately to ensure that the appliance can no longer be plugged into a mains socket, and the door
cannot be locked shut.
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01/2008
Xerox Business Services
GB
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