HP Hewlett Packard Personal Computer BQ472AA User Manual

 
Understanding hard disk drive space  
2. Press F10. The BIOS menu is displayed.  
Confirm the Total Installed Memory.  
The hard disk drive on the Hewlett-Packard and  
Compaq computers with the Microsoft®  
Windows® operating system preinstalled may  
appear to be smaller than the size stated in the  
product specifications, in the documentation, or  
on the box. Hard disk drives are described and  
advertised by manufacturers in terms of decimal  
(base 10) capacity. Microsoft Windows and  
other programs, such as FDISK, use the binary  
(base 2) numbering system.  
In decimal notation, one megabyte (MB) is  
equal to 1,000,000 bytes, and one gigabyte  
(GB) is equal to 1,000,000,000 bytes. In the  
binary numbering system, one megabyte is  
equal to 1,048,576 bytes, and one gigabyte is  
equal to 1,073,741,824 bytes. Because of the  
different measuring systems, you may see a  
difference between the size reported by  
Microsoft Windows and the size advertised. The  
storage capacity of the hard disk drive is as  
advertised.  
Microsoft Windows reports smaller capacity in  
the Windows Explorer tool and in the computer  
window because it shows information about one  
partition on the hard disk drive at a time. One of  
the partitions contains the System Recovery  
information.  
Note about systems configured with 4 GB of  
memory  
For computers with a 32 bit operating system,  
all memory above 3 GB may not be available  
because of system resource requirements.  
This limitation is not limited to HP and Compaq  
systems. The memory above 3 GB is used for  
system resources.  
Confirming total memory  
The system BIOS displays the full 4 GB of  
installed memory.  
1. Turn on the PC.  
 
 
Table of contents  
2 Setting up your computer .......................................................................................... 3  
3 Troubleshooting and maintenance ........................................................................... 6  
4 Customer care ........................................................................................................... 23  
ENWW  
v
 
vi  
ENWW  
 
1 Getting information  
Type of information  
Where to find  
Set up your computer.  
Setup poster included with your computer.  
See how-to videos about  
using the features of your  
computer.  
Use the computer.  
Getting Started (this guide)  
Connect to the Internet.  
Recover factory settings.  
Learn how to use the  
Microsoft Windows 7  
operating system.  
Help and Support  
Click Start, and then click Help and Support or visit http://www.hp.com/  
Find Windows 7 password  
information.  
Windows 7 troubleshooting tools  
1. Click Start, click Control Panel, and then click System and  
Security.  
Troubleshoot the most  
common computer hardware  
and software issues.  
2. Under Action Center, click Find and fix problems  
(troubleshooting).  
Find links to driver updates.  
Read frequently asked  
questions.  
Find electronic user guides  
and specifications for your  
computer model.  
HP Support website: http://www.hp.com/support  
Order parts and find  
additional troubleshooting  
help.  
Upgrade or replace  
components of your  
computer.  
Upgrading and Servicing Guide  
Click Start, click All Programs, and then click HP User Manuals.  
If the guide is not available there, visit http://www.hp.com/support  
ENWW  
1
 
 
Type of information  
Where to find  
Find computer warranty  
information.  
Limited Warranty and Support Guide or the Warranty and Support  
Information included with your computer.  
Get technical support.  
Or  
Click Start, click All Programs, and then click HP User Manuals.  
Get up-to-date information  
and help from the Windows  
community.  
Connect to a TV.  
Watching and Recording TV  
Click Start, click All Programs, and then click HP User Manuals.  
If the guide is not available there, visit http://www.hp.com/support  
Get special utilities for  
computer owners.  
PC Help & Tools folder  
Click Start, click All Programs, and then click PC Help & Tools.  
Maintain your computer.  
HP Support Assistant — Maintains your computer performance and  
resolve problems faster by using automated updates, on-board  
diagnostics, and guided assistance.  
Click Start, click All Programs, click HP, and then click HP Support  
Assistant.  
Find safety and regulatory  
notices.  
Safety & Regulatory Information  
Click Start, click All Programs, and then click HP User Manuals or visit  
Find ergonomic information.  
Safety & Comfort Guide  
Click Start, click All Programs, and then click HP User Manuals or visit  
Safety information  
For more information, refer to the Regulatory and Safety Information document in  
the HP User Manuals folder. Click Start, All Programs, and then click HP User  
Manuals.  
2
Chapter 1 Getting information  
 
ENWW  
 
WARNING! To reduce the risk of electrical shock or damage to your  
equipment:  
• Place the computer in a location away from water, dust, moisture, and soot.  
These can increase the inside temperature, or can cause fire or electrocution.  
• Do not disable the power cord grounding plug. The grounding plug is an  
important safety feature.  
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at  
all times.  
• Disconnect power from the equipment by unplugging the power cord from the  
electrical outlet. To prevent direct exposure to laser beam, do not try to open the  
enclosure of the CD or DVD drives.  
• The power supply is preset for the country/region in which you purchased your  
computer. If you move, check the voltage requirements for your new location  
before plugging the computer into an AC power outlet.  
WARNING! The computer may be heavy; be sure to use ergonomically correct  
lifting procedures when moving the computer.  
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide  
is located on the web at http://www.hp.com/ergo.  
2 Setting up your computer  
NOTE: Some features might not be available on systems that are shipped  
without a version of Microsoft Windows.  
1. Place the computer so that all ventilation openings are unobstructed and  
cabling is not in a walkway or where it can be stepped on or damaged by  
placing furniture on it.  
2. Connect all power cords from the monitor, computer, and accessories to a  
power surge protection device that is specifically labeled as having surge  
protection, an uninterruptible power supply (UPS), or a similar device. If the  
computer has a television tuner, or a modem or telephone connection,  
protect the computer by using surge protection with these signal inputs as  
well. Connect the television cable or the telephone line cord to the surge  
protection device, and then connect the device to the computer.  
3. Download and install operating system updates.  
a. Find out what operating system and version your computer is currently  
running.  
(Click Start > Control Panel and double-click System. The operating  
system and version are shown under Windows edition.)  
b. Open your internet browser and go to http://www.hp.com/support.  
Safety information  
 
ENWW  
3
c. Select your country and language, if necessary, and click Support &  
Drivers.  
d. Select Download drivers and software (and firmware), type your  
computer model name and number in the product field, and press  
Enter.  
e. If necessary, select your computer model from Product search  
results.  
f.  
Select your computer operating system.  
g. Click Download next to each update you wish to download.  
h. Follow the on-screen instructions to install each downloaded update.  
4. Look in the computer box for additional printed details or updates.  
5. Read the Safety and Regulatory Information document in the HP User  
Manuals folder.  
6. Read the Safety & Comfort Guide for proper workstation setup, posture,  
health and work habits, and electrical and mechanical safety information.  
Click Start, click All Programs, and then click HP User Manuals or visit  
Protecting your computer  
Computer risk  
Computer feature  
Unauthorized use of the  
computer or user account  
User password  
A password is a group of characters that you choose to secure computer  
information.  
Unauthorized access to  
Setup Utility, BIOS settings,  
and other system  
Administrator password  
identification information  
Computer viruses  
Antivirus software  
The free trial antivirus software that is preinstalled on your computer can detect  
most viruses, remove them, and, in most cases, repair damage caused by  
viruses. For protection against new viruses beyond the trial period, purchase an  
extended update service.  
4
Chapter 2 Setting up your computer  
 
ENWW  
 
Computer risk  
Computer feature  
Unauthorized access to data  
and ongoing threats to the  
computer  
Firewall software  
Windows 7 includes firewall software preinstalled on the computer.  
The antivirus software, which is preinstalled on the computer, includes  
firewall software.  
Windows 7 critical security updates  
Microsoft continually updates the Windows 7 operating system.  
After you complete the initial computer setup, you might want to install additional  
software programs or hardware devices. Check the operating system, memory,  
and other requirements listed before purchasing new software or hardware for  
your computer. Follow the software manufacturer's directions to install the new  
software.  
NOTE: Use only licensed original software. Installing copied software could  
result in an unstable installation, infect the computer with a virus, or be illegal.  
Security solutions can deter theft, mishandling, and software attacks, but cannot  
prevent them.  
Connecting to the Internet  
Steps to connect to the Internet:  
1. Connect the hardware as shown on the setup poster.  
2. Get Internet service.  
Sign up with an Internet Service Provider (ISP). If you already have an  
account with an ISP, skip this step and follow the instructions provided  
by the ISP.  
If you did not set up the computer for Internet service during the initial  
setup, do so now by using Online Services:  
a. Click Start, click All Programs, click Online Services, and then  
click Get Online.  
b. Follow the on-screen instructions to select an ISP and set up  
Internet service.  
NOTE: Online Services provides a list of ISPs; however, you  
might choose another ISP or transfer an existing account to this  
computer. To transfer existing accounts, follow the instructions  
provided by the ISP.  
3. Using your Internet connection through your ISP, open a web browser and  
browse the Internet.  
Connecting to the Internet  
ENWW  
5
 
 
NOTE: If you have issues connecting to the Internet, see Internet access  
Transferring files and settings to your new computer  
You can copy files from another computer to your new computer by using CDs or  
DVDs, memory sticks, and external hard drives. You can also use Windows Easy  
Transfer software, which is included with Windows 7 (select models only), to  
copy files and settings to a storage device or, using an Easy Transfer Cable,  
directly from another computer to the new computer. The Easy Transfer Cable is  
a USB cable designed specifically to connect two computers and to work with the  
Windows Easy Transfer software.  
NOTE: The Easy Transfer Cable is sold separately. A standard USB cable  
does not work.  
To transfer your files and settings:  
1. Click Start, type Windows Easy Transferinto the Start Search box,  
and then click Windows Easy Transfer.  
2. Follow the on-screen instructions in the Windows Easy Transfer wizard to  
transfer your files to your new computer.  
NOTE: Some features might not be available on systems that are shipped  
without a version of Microsoft Windows.  
3 Troubleshooting and maintenance  
Refer to the documentation provided by the product manufacturer for information  
about peripheral-specific problems, such as issues with a monitor or a printer.  
The following tables present some issues you might encounter while installing,  
starting up, or using your computer and possible solutions.  
For more information or for additional troubleshooting options, see Getting  
6
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
 
Computer does not start  
Symptom  
Possible solution  
Error message:  
Hard disk drive  
error.  
Restart the computer.  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click the Arrow button next to the red Shut Down button, and then click Restart.  
Or, press and hold the Power button on the computer for 5 or more seconds to turn  
off the computer, and then press the Power button to restart the computer.  
3. If Windows opens, immediately back up all important data to a backup hard disk drive.  
4. Contact Support, whether it was possible or not to start up Windows.  
Either the hard disk drive or the system board may need to be replaced.  
Computer will not  
turn on or start.  
Ensure that the cables connecting the computer to the external power source are plugged  
in properly. When the cables connecting the computer to the external power source are  
plugged in properly, and the wall outlet is functioning, the green power supply light on the  
back of the computer should be on; if it is not, contact Support.  
If the display (monitor) is blank, the monitor might not be properly connected. Connect the  
monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 8.  
Test the wall outlet by connecting a different electrical device to it.  
Computer seems  
to be locked up  
and is not  
Use the Windows Task Manager to close any programs not responding, or restart the  
computer:  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click Start Task Manager.  
responding.  
3. Select the program that is not responding, and then click End Task.  
If closing programs does not work, restart the computer:  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click the Arrow button next to the red Shut Down button, and then click Restart.  
Or, press and hold the Power button on the computer for 5 or more seconds to turn  
off the computer, and then press the Power button to restart the computer.  
Computer does not start  
ENWW  
7
 
 
Power  
Symptom  
Possible solution  
Error message:  
Invalid system  
disk or Non-  
When drive activity stops, remove the disc and press the spacebar on the keyboard. The  
computer should start up.  
System disk or  
Disk error.  
Computer does  
not turn off when  
the Power button  
is pressed.  
Press and hold the Power button until the computer turns off. Check Power Settings.  
Computer shuts  
down  
The computer might be in an exceedingly hot environment. Let it cool down.  
Ensure that computer air vents are not blocked and that the internal fan is running —  
see Keeping the computer free of dust, dirt, and heat under Maintenance  
on page 16. (Your computer might not have an internal fan.)  
automatically.  
Display (monitor)  
Symptom  
Possible solution  
Screen is blank,  
and monitor power  
light is not lit.  
Reconnect the power plug to the back of the monitor and to the wall outlet.  
Press the Power button on the monitor.  
Screen is blank.  
Press the space bar on the keyboard or move the mouse to make the screen display  
visible again.  
Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep  
mode.  
Press the Power button to turn on the computer.  
Inspect the monitor video connector for bent pins:  
If any of the pins are bent, replace the monitor connector cable.  
If no pins are bent, reconnect the monitor connector cable to the computer.  
8
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
   
Symptom  
Possible solution  
Images on the  
screen are too  
large or too small,  
or the images are  
fuzzy.  
Adjust the monitor resolution setting in Windows 7:  
1. Click Start, and then click Control Panel.  
2. Under Appearance and Personalization, click Adjust Screen Resolution.  
3. Adjust resolution as necessary, and then click Apply.  
NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.  
Display (monitor)  
 
ENWW  
9
Keyboard and mouse (with cable)  
Symptom  
Possible solution  
Keyboard  
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of  
your computer, and then restart your computer.  
commands and  
typing are not  
recognized by the  
computer.  
Mouse (with  
cable) does not  
work or is not  
detected.  
Unplug and reconnect the mouse cable to your computer.  
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse  
cable, and then restart the computer.  
Cursor does not  
move using the  
arrow keys on the  
number keypad.  
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the  
number keypad can be used.  
Cursor does not  
respond to mouse  
movement.  
Use the keyboard to save changes in all open programs, and then restart your computer:  
1. Press the Alt+Tab keys simultaneously to navigate to an open program.  
2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is  
the keyboard shortcut for Save on most—not all—programs).  
3. Repeat step 1 and step 2 to save changes in all open programs.  
4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard  
simultaneously to display the Windows Start menu.  
5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut  
Down, and then press Enter.  
6. After the shutdown is complete, unplug and reconnect the mouse connector to the  
back of your computer, and then restart your computer.  
10  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
 
Keyboard and mouse (wireless)  
Symptom  
Possible solution  
Wireless  
Ensure that you are using the wireless keyboard or wireless mouse within range of the  
keyboard or  
mouse does  
not work or is  
not detected.  
receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches)  
during initial setup or for re-synchronization.  
Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.  
Click the left mouse button to reactivate it.  
Replace the batteries in the keyboard and mouse.  
Re-synchronize the keyboard and mouse to the receiver using the following steps.  
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are  
examples; your models might vary. IMPORTANT: During these steps, place the wireless  
keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the  
receiver, and away from interference from other devices.  
1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your  
computer model might have a connector dedicated to the receiver. If you have a choice,  
use a USB connector on the front of the computer.  
2. Check that the mouse is on (A), and push and hold the Connect button (B) on the  
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops  
flashing. The receiver connection session times out after 60 seconds. To ensure that the  
connection was established, and that the receiver did not time out instead, move the  
mouse and check for response on the screen.  
B
Off  
Connect  
On  
A
3. After the mouse connection is established, continue by using the steps that follow to  
repeat the procedure for the keyboard.  
4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10  
seconds until the LED on the receiver lights or stops flashing.  
B
Off  
Connect  
On  
A
Keyboard and mouse (wireless)  
ENWW  
11  
 
 
Speakers and sound  
Symptom  
Possible solution  
Volume is very  
low or  
Ensure that you connected the speakers to the Audio Out (lime green) connector on the back  
of the computer. (Additional audio connectors are used for multiple-channel speakers.)  
Detached non-powered speakers (speakers without a separate power source, such as  
batteries or a power cord) do not produce satisfactory sound. Replace the non-powered  
speakers with powered speakers.  
unsatisfactory.  
No sound is  
produced.  
For Windows 7:  
1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting.  
2. Under Hardware and Sound, click Troubleshoot and audio playback.  
If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card  
(select models only) to connect your monitor to the computer, you should also connect  
analog speakers to the computer Audio Line Out connector if you want to hear sound during  
the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.  
If you are using built-in monitor speakers, use the monitor front-panel Volume button to  
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure  
that audio is enabled and that the volume is set appropriately.  
Ensure that you connected powered (active) speakers and that they are turned on.  
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the  
speakers are connected to an audio connector, not a Line In or headphone connector.  
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.  
Unplug headphones if they are connected to your computer (or speaker system).  
Internet access  
Symptom  
Possible solution  
Internet programs  
do not start  
Log in to your ISP, and start the desired program.  
automatically.  
12  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
   
Symptom  
Possible solution  
I cannot connect  
to the Internet.  
For Windows 7:  
1. Click Start, click Control Panel, click Action Center, and then click  
Troubleshooting.  
2. Under Network and Internet, click Connect to the Internet.  
Verify that you are using the proper cables for your Internet connection type. Your  
computer might have a dial-up modem and an Ethernet network adapter (also called a  
network interface card, or NIC). A modem uses a standard telephone cable, whereas the  
network adapter uses a network cable, to connect to a local area network (LAN). Do not  
connect a telephone cable to the network adapter, and do not plug a network cable into a  
telephone service line; doing so might damage the network adapter.  
Run the wireless setup wizard:  
1. Click Start, click Control Panel, click Network and Internet, and then click Network  
and Sharing Center.  
2. In the Network and Sharing Center window, click Set up a connection or network  
to open the wizard, and then follow the on-screen instructions.  
If your system has an external antenna, try to move the antenna to a better position. If the  
antenna is internal, try to move the computer.  
Try to connect again later, or contact your Internet service provider (ISP) for assistance.  
Software troubleshooting  
To repair software  
problems, try  
Turn the computer off completely and then turn it on again. This is the easiest (and  
sometimes the best) way.  
these methods:  
Update the drivers (see Updating device drivers, following).  
Use Microsoft System Restore Software program and hardware driver reinstallation  
(see Microsoft System Restore, later in this table). — Restores your computer to a  
configuration that was in use before the software was installed.  
Reinstall the software program or hardware driver (see Software program and  
hardware driver reinstallation, later in this table). — Restores the software (if it came  
with the product) or hardware driver to factory defaults.  
System Recovery (see System recovery on page 18) — Erase and reformat the  
hard disk drive, and then reinstall the operating system, programs, and drivers. This  
erases all data files you have created.  
Software troubleshooting  
ENWW  
13  
 
 
Updating device  
drivers  
Complete the following procedure to update a driver, or to revert to an earlier version of the  
driver if the new one does not solve your problem:  
1. Click Start.  
2. Type Device Managerinto the Start Search box, and then click Device Manager  
to open the Device Manager window.  
3. Click the plus sign (+) to expand the type of device you want to update or rollback.  
(For example, DVD/CD-ROM drives).  
4. Double-click the specific item (for example, HP DVD Writer 640b).  
5. Click the Driver tab.  
6. To update a driver, click Update Driver, and then follow the on-screen instructions.  
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow  
the on-screen instructions.  
Microsoft System  
Restore  
If you have a problem that might be due to software that was installed on your computer,  
use System Restore to return the computer to a previous restore point. You can also set  
restore points manually.  
NOTE: Always use this System Restore procedure before you use the System Recovery  
program.  
Some features might not be available on systems that are shipped without a version of  
Microsoft Windows.  
To start a System Restore:  
1. Close all open programs.  
2. Click Start, right-click Computer, and then click Properties.  
3. Click System protection, System Restore, click Next, and then follow the on-screen  
instructions.  
To add restore points manually:  
1. Close all open programs.  
2. Click Start, right-click Computer, click Properties, and then click System  
protection.  
3. Under Protection Settings, select the disk for which you want to create a restore  
point.  
4. Click Create, and then follow the on-screen instructions.  
14  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
Software program If any of your factory-installed software programs or hardware drivers are damaged, you  
and hardware  
driver  
can reinstall it by using the Recovery Manager program (select models only).  
NOTE: Do not use the Recovery Manager program to reinstall software programs that  
came on CDs or DVDs included in the computer box. Reinstall these programs directly  
from the CDs or DVDs.  
reinstallation  
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure  
that it is still available from where you initially installed it (for example, discs or the Internet).  
Or check to be sure that the program is in the list of programs you can reinstall from the  
Recovery Manager.  
NOTE: Some features might not be available on systems that are shipped without a  
version of Microsoft Windows.  
To check the list of installable programs in the Recovery Manager:  
1. Click Start, All Programs, Recovery Manager, and then click Recovery Manager. If  
prompted, click Yes to allow the program to continue.  
2. Under I need help immediately, click Software Program Reinstallation.  
3. Click Next at the Welcome screen. A list of programs opens. Check whether your  
program is there.  
To reinstall a program using the Recovery Manager:  
1. Click Start, click All Programs, click Recovery Manager. and then click Recovery  
Manager.  
2. Click Software Program Reinstallation, and then click Next at the Welcome screen.  
3. Choose the program you want to install, click Next, and follow the on-screen  
instructions.  
4. When you have finished reinstalling, restart the computer. Do not skip this last step.  
You must restart the computer after recovering software programs or hardware  
drivers.  
To uninstall a program:  
1. Close all software programs and folders.  
2. Uninstall the damaged program:  
a. Click Start, and then click Control Panel.  
b. Under Programs, click Uninstall a program.  
c. Select the program you want to remove, and then click Uninstall.  
d. Click Yes if you want to continue with the uninstall process.  
Software troubleshooting  
ENWW  
15  
 
Maintenance  
It is important that you perform simple maintenance of your computer to ensure that it works at peak  
performance.  
Weekly  
Software cleanup  
Defragmentation  
Virus scan  
Use Disk Cleanup or safe third-party cleaning tools to remove junk files and  
temporary files that accumulate and slow down your system. Also, check for  
programs you no longer need and uninstall them.  
Run Disk Defragmenter to keep your hard disk in good condition and improve  
system performance. Frequently performing this task does not harm your  
system.  
Perform a full virus scan every week to catch viruses that might have slipped  
through unnoticed. Most antivirus products have a scheduling feature to keep  
track of this automatically.  
Monthly Hardware cleanup Thoroughly clean the inside and outside of your computer.  
Software updates  
Use Windows Update to fix operating system bugs and improve performance.  
Also, be sure to check for driver updates for your hardware and new versions  
of your favorite programs.  
Windows Update  
Run Windows Update monthly to install updates.  
Hard disk  
diagnostic  
Sometimes a failing hard disk can be caught beforehand by using Hard Disk  
Diagnostic.  
Yearly  
System Recovery  
In time, your system might still get bogged down, depending on the computer  
usage. Use System Recovery to wipe your Windows operating system  
installation clean, restoring it to the original configuration when you first started  
your system. Make a backup of important data files before proceeding with  
a System Recovery. See System recovery on page 18 for further details.  
As  
Backing up your  
data  
Use CD or DVD recording software that is installed on your computer to create  
(or “burn”) backup discs of important information, including personal files, e-  
mail messages, and website bookmarks. You can also move data to an  
external hard disk drive.  
needed  
16  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
 
Keeping  
the  
Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and  
other particles can build up, creating a blanket effect; as a result, components can overheat, or, in  
compute the case of the keyboard and mouse, not work smoothly and effectively. Check your system once a  
r
free of  
dust,  
month for visible signs of dust and debris, and clean it about once every three months. Visit  
http://www.hp.com/support for additional cleaning instructions.  
dirt, and  
heat  
Cleaning the  
Air vents keep the computer and monitor cool. Keep these vents clean by using  
a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner  
eliminates the risk of electric shock.)  
computer vents  
1. Vacuum the vents on the computer case and the monitor case.  
2. Remove any debris that has accumulated in and around the computer  
connectors (for example, the Ethernet and USB connectors).  
Cleaning the  
computer and  
monitor  
Follow these steps to clean the computer and monitor:  
1. Unplug the power to the computer and the monitor.  
2. To clean the monitor screen, use a clean, dry cloth. Do not use water on  
the monitor screen. For more thorough cleaning, use a clean cloth and  
antistatic screen cleaner.  
3. Use a clean, dry cloth to dust the computer case and the monitor case.  
NOTE: To remove sticker residue or a spill on the computer or monitor  
case, use isopropyl (rubbing) alcohol and a lint-free cloth.  
Cleaning the  
keyboard and  
mouse  
When cleaning the keyboard keys, use a low setting on a battery-powered  
vacuum cleaner to avoid removing key caps and springs.  
1. Vacuum between the keys of the keyboard and along the grooves.  
2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on  
the keyboard keys and along its edges.  
3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.  
If you have a roller-ball mouse, clean the ball and rollers inside:  
1. Turn the mouse upside down, and rotate the ball-cover ring  
counterclockwise to remove the ring and release the roller ball.  
2. Rinse the roller ball with soap and warm water.  
3. Clean the rollers inside the mouse with a cotton swab dampened with  
isopropyl (rubbing) alcohol.  
4. After the roller ball and rollers are completely dry, replace the ball and  
ball-cover ring.  
Maintenance  
ENWW  
17  
 
System recovery  
System Recovery completely erases and reformats the hard disk drive, deleting  
all data files you have created, and then reinstalls the operating system,  
programs, and drivers. However, you must reinstall any software that was not  
installed on the computer at the factory. This includes software that came on  
media included in the computer accessory box, and any software programs you  
installed after purchase.  
NOTE: Always use the System Restore procedure before you use the System  
Recovery program — see Microsoft System Restore under Software  
Some features might not be available on systems that are shipped without a  
version of Microsoft Windows.  
You must choose one of the following methods to perform a System Recovery:  
Recovery Image — Run the System Recovery from a recovery image stored  
on your hard disk drive. The recovery image is a file that contains a copy of  
the original factory-shipped software. To perform a System Recovery from a  
recovery image, see System Recovery from the Windows 7 Start Menu  
NOTE: The recovery image uses a portion of the hard disk drive that  
cannot be used for data storage.  
Recovery Media — Run the System Recovery from recovery media that you  
create from files stored on your hard disk drive or purchased separately. To  
create recovery media, see Creating recovery media under System recovery  
System Recovery  
options  
You should attempt a System Recovery in the following order:  
1. Through the hard disk drive, from the Windows 7 Start menu.  
2. Through the hard disk drive, by pressing F11 on the keyboard during system startup.  
3. Through recovery media that you create.  
4. Through recovery discs purchased from HP Support. To purchase recovery discs,  
18  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
 
System Recovery  
from the Windows  
7 Start Menu  
CAUTION: System Recovery deletes all data and programs you created or installed.  
Back up any important data to a removable disc or USB flash drive.  
If the computer is working and Windows 7 is responding, use these steps to perform a  
System Recovery.  
1. Turn off the computer.  
2. Disconnect all peripheral devices from the computer except the monitor, keyboard,  
and mouse.  
3. Turn on the computer.  
4. Click Start, click All Programs, click Recovery Manager, and then click Recovery  
Manager. If prompted, click Yes to allow the program to continue.  
5. Under I need help immediately, click System Recovery.  
6. Select Yes, and then click Next. Your computer restarts.  
NOTE: If your system does not detect a recovery partition, it prompts you to insert  
recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to  
restart the computer and run Recovery Manager from the recovery disc or USB flash  
drive. If using discs, insert the next system-recovery disc when prompted.  
7. When the computer restarts, you see the Recovery Manager welcome screen again.  
Under I need help immediately, select System Recovery. If you are prompted to  
back up your files, and you have not done so, select Back up your files first  
(recommended), and then click Next. Otherwise, select Recover without backing  
up your files, and then click Next.  
8. System Recovery begins. After System Recovery is complete, click Finish to restart  
the computer.  
9. Complete the registration process, and wait until you see the desktop.  
10. Turn off the computer, reconnect all peripheral devices, and turn the computer back  
on.  
System recovery  
ENWW  
19  
 
System Recovery  
at system startup  
CAUTION: System Recovery deletes all data and programs you created or installed.  
Back up any important data to a removable disc or USB flash drive.  
If Windows 7 is not responding, but the computer is working, follow these steps to perform  
a System Recovery.  
1. Turn off the computer. If necessary, press and hold the Power button until the  
computer turns off.  
2. Disconnect all peripheral devices from the computer, except the monitor, keyboard,  
and mouse.  
3. Press the Power button to turn on the computer.  
4. As soon as you see the initial company logo screen appear, repeatedly press F11 on  
your keyboard until the Windows is Loading Files… message appears on the  
screen.  
5. Under I need help immediately, click System Recovery.  
6. If you are prompted to back up your files, and you have not done so, select Back up  
your files first (recommended), and then click Next. Otherwise, select Recover  
without backing up your files, and then click Next.  
7. System Recovery begins. After System Recovery is complete, click Finish to restart  
the computer.  
8. Complete the registration process, and wait until you see the desktop.  
9. Turn off the computer, reconnect all peripheral devices, and turn the computer back  
on.  
20  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
System Recovery  
from recovery  
media  
CAUTION: System Recovery deletes all data and programs you created or installed.  
Back up any important data to a removable disc or USB flash drive.  
To create recovery media, see Creating recovery media under System recovery  
To perform a System Recovery using recovery media:  
1. If the computer is working, create a backup DVD or backup USB flash drive  
containing all the data files you want to save, and then remove the backup media from  
the drive tray.  
2. If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and close the  
tray. If using a recovery USB flash drive, insert it into a USB port.  
3. If the computer works, click Start, click the Arrow button next to Shut Down, and then  
click Shut Down. Or, if the computer is not responding, press and hold the Power  
button for approximately 5 seconds, or until the computer turns off.  
4. Disconnect all peripheral devices from the computer except the monitor, keyboard,  
and mouse.  
5. Press the Power button to turn on the computer. If you are using a recovery DVD, the  
computer automatically runs Recovery Manager from the disc. Skip to step 7.  
6. If you are running System Recovery from a USB flash drive, press Esc as the  
computer is powering on to bring up the boot menu. Use the arrow keys to select the  
USB device and press Enter to boot from that device.  
7. If you are prompted to choose between running System Recovery from media or from  
hard drive, select media, and then click Next.  
8. Under I need help immediately, click Factory Reset.  
9. If you are prompted to back up your files, and you have not done so, select Back up  
your files first (recommended), and then click Next. Otherwise, select Recover  
without backing up your files, and then click Next.  
10. If you are prompted to insert the next recovery disc, do so.  
11. When the Recovery Manager is finished, remove all recovery media from the system.  
12. Click Finish to restart the computer.  
Recovery media  
Recovery media can be created on either blank DVD discs or a USB flash drive (one or the  
other, but not both). Create recovery media from the recovery image stored on your hard  
disk drive. This image contains the operating system and software program files that were  
originally installed on your computer at the factory. You can create only one set of recovery  
media for your computer, and the media can be used only with this computer. Store the  
recovery media in a safe place.  
NOTE: Some features might not be available on systems that are shipped without a  
version of Microsoft Windows.  
System recovery  
ENWW  
21  
 
Choosing  
To create recovery discs, your computer must have a DVD writer, and you must use  
only high-quality blank DVD+R or DVD-R discs.  
recovery media  
NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL,  
DVD+R DL, or DVD-R DL discs to create recovery discs.  
If you are creating recovery discs, be sure to use high-quality discs to create your set  
of recovery discs. It is normal for discs to be rejected if they are not defect-free. You  
will be prompted to insert a new blank disc to try again.  
The number of discs in the recovery-disc set depends on your computer model  
(typically 1–3 DVD discs). The Recovery Disc Creator program will tell you the  
specific number of blank discs needed to make the set.  
You may choose to create a recovery USB flash drive instead, using a high-quality  
blank USB drive. If you are using a USB flash drive, the program will tell you the size  
of the drive required to store all the data (minimum of 8 GB).  
NOTE: The process of creating recovery media takes some time to verify that the  
information written on the media is correct. You can quit the process at any time. The next  
time you run the program, it will resume where it left off.  
22  
Chapter 3 Troubleshooting and maintenance  
 
ENWW  
Creating recovery  
media  
To create recovery discs:  
1. Close all open programs.  
2. Click Start > All Programs, select Recovery Manager, and then select Recovery  
Media Creation. If prompted, click Yes to allow the program to continue.  
3. Select Create recovery media using blank DVD(s), and then click Next.  
4. Follow the on-screen instructions. Label each disc as you make it (for example,  
Recovery 1, Recovery 2).  
To create a recovery USB flash drive:  
1. Close all open programs.  
2. Insert the USB flash drive into a USB port on the computer.  
3. Click Start > All Programs, select Recovery Manager, and then select Recovery  
Media Creation.  
4. Select Create recovery media with a USB flash drive, and then click Next.  
5. Select the USB flash drive from the list of media. The program lets you know how  
much storage is required to create the recovery drive. If the USB flash drive does not  
have enough storage capacity (8 GB is the minimum), it is grayed out on the screen.  
Click Next.  
NOTE: Recovery Media Creation formats the flash drive and deletes all on files on  
it.  
6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a  
secure place.  
NOTE: Do not use media cards for creating recovery media. The system may not  
be able to boot up from a media card and you may not be able to run system  
recovery.  
4 Customer care  
Product information  
Before contacting the HP Customer Care Center, it’s important to have the  
following information handy.  
Model number  
System (product) number  
Serial number  
Software build number  
Operating system  
Product information  
 
ENWW  
23  
 
Purchase date  
Please take a moment to write down your product information for future  
reference.  
The first four items on the list (model number, product number, serial number,  
and software build number) can be viewed by pressing the  
the keyboard at the same time.  
+Alt+S keys on  
Ctrl  
Support information  
Don’t forget to register!  
Where to get help  
Follow these steps when you need help  
1. Check the setup poster and product documentation for help with setting up  
and using your computer.  
2. Use the Help and Support Center for help with hardware and software  
questions. Click Start, and then click Help and Support. The Help and  
Support Center provides useful troubleshooting information and includes the  
following:  
E-mail support  
HP Real Time Chat with qualified support specialists  
Support phone numbers  
3. If you think you have a hardware issue, before calling the Customer Care  
Center, run the hardware diagnostic tools that are preinstalled on your  
computer. Click Start, All Programs, PC Help & Tools, and then click  
Hardware Diagnostic Tools.  
4. For help online, go to the HP Customer Care Center website at  
To our valued customer  
Congratulations on your decision to purchase a desktop computer! During  
development, the computer must pass extensive quality tests to meet the  
rigorous standards that have made us famous for quality and reliability.  
All of our computers go through a comprehensive quality test to ensure the  
computer is working correctly before it leaves our factory. In addition, we have  
placed a security seal on your computer to indicate that it has not been tampered  
with since it left our factory.  
We know that expanding and upgrading are key benefits for all customers. We  
are proud to make this a key differentiator for our computers and understand that  
you may wish to upgrade your computer to meet your specific needs.  
24  
Chapter 4 Customer care  
 
ENWW  
 
Any hardware upgrades that you intend to do should only be done after you have  
completely set up your new computer. Refer to the setup poster included with  
your system for help with setting up. If you have any problems setting up your  
system and turning it on, immediately contact the HP Customer Care Center  
listed earlier in this guide, and a HP Customer Representative will assist you.  
This must be done first before attempting to upgrade your system.  
By breaking the security seal on the back of the computer, you are confirming  
that the computer was working properly before you attempted to upgrade your  
system. Once the security seal has been broken, your computer is then, to the  
extent allowed by local law, covered under the terms and conditions listed in the  
Hardware Limited Warranty section of the Limited Warranty and Support Guide.  
Thank you for choosing this computer. We hope you enjoy discovering the  
exciting things you can do with it!  
Customer support  
Easy to reach. Easy to use. Award-winning HP Customer Support is our promise  
to help you get the most from your computer. Whether with tools located on your  
computer, from information on the web, by phone, or through your local retailer,  
you’ll find what you need.  
Problems? HP will help  
Your new computer is built to work right now — and for many years to come. But  
it is a complex, powerful machine, and sometimes things go wrong. If that  
happens to your computer, HP is ready to help.  
Getting started  
Follow the setup poster for help with setting up and using your computer.  
See what you can do  
There’s lots of helpful information included with your computer. First look at Help  
on your Windows desktop (to access it, click Start, then click Help and  
Support). It contains more detailed help and will give you suggestions on how to  
fix the problem.  
Within the Help and Support Center, you can get the latest news from HP about  
your computer. Be sure to also check the updates from HP that are sent to your  
desktop from time to time.  
Next, try a little surfing! The HP website has updated software, tips and tricks,  
answers for common problems, and other information. Go to the Support website  
listed earlier in this document and search for your computer model.  
Call HP Customer Care Center  
Finally, if these steps don’t help, you can reach a real, knowledgeable person by  
calling the HP Customer Care Center in your area. Phone assistance to get you  
up and running is covered for thirty (30) days from the time you purchased your  
Support information  
 
ENWW  
25  
computer. After thirty (30) days, there may be a charge, but the helpful support is  
still available.  
And, if necessary: get repair  
If your computer needs to be repaired or to have parts replaced, you have two  
choices:  
You can easily replace many of your computer parts that are considered  
consumer replaceable. This is the fastest method of repair, as many times  
we can send the part directly to your home or business in a few days.  
If a repair is necessary, the HP Customer Care Center will make  
arrangements to fix your computer.  
These services are covered during the warranty period.  
There are a few limitations and exclusions to the warranty (as well as some  
important details), which are described in the Hardware Limited Warranty section  
of the Limited Warranty and Support Guide.  
Warranty print on demand statement  
You can find the expressly provided HP Limited Warranty applicable to your  
product in the start menu on your PC and/or in the CD/DVD provided in the box.  
For some countries/regions, a printed HP Limited Warranty is provided in the  
box. In countries/regions where the warranty is not provided in printed format,  
you may request a printed copy from hp.com/go/orderdocuments or write to HP  
at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.;  
Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507.  
Please include your product name, warranty period, name, and postal address.  
26  
Chapter 4 Customer care  
 
ENWW  
 
 

Graco Baby Carrier ISPB014CA User Manual
Graco Baby Jumper 16552 5 02 User Manual
Grundig DVD Player GDP 3564 User Manual
Hearth and Home Technologies Indoor Fireplace TIARA I B User Manual
Hotpoint Washer HULT 763 User Manual
HP Hewlett Packard Laptop 13 2000 User Manual
Humminbird Fish Finder 405SX User Manual
Husqvarna Brush Cutter 125R User Manual
Ikelite Digital Camera S5 IS User Manual
Image Treadmill IMTL391052 User Manual