User Guide
Table of Contents
Thank You ............................................. 5
Overview .............................................. 5
Parts List............................................... 6
Setting up SoundStation2 ........................ 7
Features................................................ 8
LED Indicators......................................................................................... 8
Buttons .................................................................................................. 8
Using SoundStation2............................... 9
Placing a Call .......................................................................................... 9
Answering a Call..................................................................................... 9
Answering a Second Call.......................................................................... 9
Ending a Call........................................................................................... 9
Call Mute................................................................................................ 9
Ringer Volume Adjustment..................................................................... 10
Dial Tone Volume Adjustment................................................................. 10
Speaker Volume Adjustment .................................................................. 10
Conferencing - using the
button..................................................... 10
Adding a Call ........................................................................................ 11
Auxiliary Audio Port.............................................................................. 11
Troubleshooting ................................... 12
No Dial Tone ......................................................................................... 12
Keypad Input Doesn’t Register............................................................... 12
Muffled or “in a well” Reception ........................................................... 12
Short Silences, Echoes, or Clipped Speech ................................................ 12
Physical Damage................................................................................... 12
For Best Performance ............................................................................ 13
Specifications and Warranty Information.. 14
Limited Warranty and Limitation of Liability............................................ 15
FCC Rules ............................................................................................. 17
Canadian Department of Communications Notice...................................... 17
US Telephone Company Requirements..................................................... 17
Ring Equivalency Number (REN) ............................................................. 18
Automatic Dialing.................................................................................. 18
Telephone Company Connector................................................................ 18
Table of Contents
Canadian Telephone Company Requirements............................................ 18
Exhibit J - Customer Information............................................................ 19
CE Mark R & TTE Directive (EU Only)...................................................... 20
Other Important Notices........................................................................ 21
Thank You
Thank you for choosing the Polycom
SoundStation2. In this User Guide,
you will find teverything you need to
quickly set up your new conference
telephone. Be sure to verify with
your System Administrator that your
network is prepared for configuring
your SoundStation2 telephone. Lastly,
it is important that you read the Parts
List, and the Safety Notices section in
this guide before you begin using the
SoundStation2.
Overview
SoundStation2 is a perfect entry-level conference telephone for your business,
suitable for use in small to medium-sized conference rooms and offices.
SoundStation2 features Acoustic Clarity Technology; Polycom’s legendary
technology that automatically allows people on both sides of the call to speak at
the same time.
If you have a SoundStation2 conference telephone with a dis-
play, please refer to the documentation specific to these models.
SoundStation2 User Guide - 5
Parts List
The following items are included in
your SoundStation2 package. Check
this list before installation to ensure
that you have received each item.
If you are missing any items, please
contact your SoundStation2 reseller.
SoundStation2 Console
Interface Module
Console Cable
Telephone Cable
Documentation/CD
SoundStation2 User Guide - 6
Setting up SoundStation2
Connection to telephone line.
Connection to SoundStation2 console.
Optional connection to telephone, fax machine or computer
modem if you need to share a telephone line.
(Not available on all SoundStation2 models.)
SoundStation2 User Guide - 7
Features
LED Indicators
The LEDs located on the top of
your SoundStation2 indicate the
current status of your conference
phone.
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Buttons
Phone
Answers incoming
calls, dials a call,
ends a call, and
provides dial tone.
Volume
Use these to adjust the
volume of the speaker
and ringer.
Conference
Add additional call participants
during a conference call.
Mute
Toggle on or off during a conversation.
Dial Pad
These 12 keys provide the 10 digits and
special characters available in context sensi-
tive applications.
SoundStation2 User Guide - 8
Using SoundStation2
Placing a Call
SoundStation2 allows you to place a call over an analog
line.
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the
key.
Answering a Call
Press the
key or any number key
to answer an incoming call. Pressing
the
button will override all other
The three LEDs will
telephone activity.
blink green when the phone rings.
Answering a Second Call
► Switch back and forth between
If you are on a call when another call is
received, you will hear a Call Waiting
tone.
calls using the conference button
.
► Press the Conference button
to answer the incoming call.
This first call will be automati-
cally placed on hold.
The Call waiting feature may not
be available on your telephone line.
Check with your telephone system
administrator or service provider.
Ending a Call
To end a call, press the
key.
Call Mute
► To mute a call, press the mute
button . The LEDs on
► To release mute, press the mute
button
again.
the top of your SoundStation2
will glow red when your call is
muted.
SoundStation2 User Guide - 9
Ringer Volume Adjustment
When the SoundStation2 is in Ready
state or on hook, press the Volume but-
tons to adjust the ringer volume.
Dial Tone Volume Adjustment
When the SoundStation2 is off hook,
press the Volume buttons to adjust the
dial tone volume.
Speaker Volume Adjustment
During an active call, press the Volume
buttons to adjust the speaker volume.
Conferencing - using the
button
If your telephone system supports multi-party call
conferencing, then you can establish multi-party calls
with your SoundStation2.
► Your System Administrator
► Check with your System
Administrator to determine the
number of parties that can be
conferenced together.
may need to activate multi-
party conferencing features or
provide you with instructions
specific to your telephone sys-
tem.
SoundStation2 User Guide - 10
Adding a call
1. While on an active call, press
3. Press the Conference button
to join the second call. To
drop the second call, press the
Conf key again.
the Conference button
.
The first call is automatically
placed on hold.
2. Dial the number you wish to
call.
Auxiliary Audio Port
SoundStation2 offers an auxiliary audio port that allows
for external devices to connect to the conference phone.
A typical example is to record confer-
ence call audio by connecting an exter-
nal recording device.
► Connect an external recording
device, such as a cassette tape
recorder, via the auxiliary jack
on the interface module. The
auxiliary jack is marked
.
Audio cable
(RCA cable)
SoundStation2 User Guide - 11
Troubleshooting
No Dial Tone
The telephone cable must be plugged into an analog
telephone jack. If the dial tone is not heard, verify the
following:
► Check that the console is opera-
► Check that the telephone cable
from the interface module is
connected to an analog telephone
(POTS) line.
tional.
Keypad Input Doesn’t Register
This could happen if you enter infor-
Some buttons may not be recognized
mation too quickly. Press the alphanu- if you press them too quickly.
meric buttons slowly.
Muffled or “in a well” Reception
This is caused by highly reverberant
rooms and people speaking too far
from the microphone.
Speak closer to the console so that
the microphones pick up your speech
more accurately.
► Add more sound absorbency to
the room.
Short Silences, Echoes, or Clipped Speech
► Do not move the SoundStation2
console while it is in use.
► Keep your hands away from the
console during calls.
► To avoid excessive noise around
SoundStation2, keep papers,
cups, and other noise-producers
away from the console.
► At the beginning of each call,
let someone at each location
speak in turn for a few mo-
ments to enable SoundStation2
to adapt to its environment.
► The other parties may be using
non-Polycom equipment which
may cause audio performance
issues.
► Try calling again; a different
line may provide a better con-
nection.
Physical Damage
► If physical damage is severe
enough that the internal parts
become visible, disconnect the
SoundStation2 immediately.
► Do not reconnect to the
telephone network until the
SoundStation2 has been re-
paired.
SoundStation2 User Guide - 12
For Best Performance
Your SoundStation2 performs optimally when
you follow these guidelines:
► Unplug all cords before clean-
ing the SoundStation2. Do not
use liquid cleaners or aerosol
cleaners. Use a damp, soft
cloth for cleaning.
► Position the SoundStation2 in
the center of the conference
table or desk.
► Do not move the SoundStation2
during a call.
► Do not shuffle papers near the
SoundStation2.
► Speak at a normal conversa-
tion level, and direct your voice
towards the SoundStation2, or
towards the extended micro-
phone.
SoundStation2 User Guide - 13
Specifications and
Warranty Information
Limited Warranty and Limitation of Liability
Limited Warranty
Polycom warrants to the end user (“Cus-
tomer”) that this product will be free from
defects in workmanship and materials,
under normal use and service, for one year
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
from the date of purchase from Polycom or risk of loss or damage until the item is
its authorized reseller.
delivered to Customer.
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR
LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFOR-
MATION OR DATA, OR OTHER FI-
NANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE,
USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHO-
RIZED RESELLER HAS BEEN AD-
VISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABIL-
ITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec-
tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
PAID, AT POLYCOM’S OPTION. THIS
DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED
IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Exclusions
Polycom will not be liable under this
limited warranty if its testing and
examination disclose that the alleged
defect or malfunction in the product
does not exist or results from:
►Failure to follow Polycom’s instal-
lation, operation, or maintenance
instructions;
►Unauthorized use of common car-
rier communication services accessed
through the product;
►Abuse, misuse, negligent acts or
omissions of Customer and persons
under Customer’s control; or
►Acts of third parties, acts of God,
accident, fire, lightning, power surges
or outages, or other hazards.
►Unauthorized product modification
or alteration;
SoundStation2 User Guide - 15
WARRANTY EXCLUSIVE. IF
A POLYCOM PRODUCT DOES
NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER’S SOLE
REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF
THE PURCHASE PRICES PAID,
AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES
ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRAN-
TIES, TERMS OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER
IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHER-
WISE, INCLUDING WARRAN-
TIES, TERMS OR CONDITIONS
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY, COR-
RESPONDENCE WITH DESCRIP-
TION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. POLYCOM NEI-
THER ASSUMES NOR AUTHO-
RIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION
WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS
PRODUCTS.
Service Agreements
If you purchased your product from a
Polycom Authorized Reseller, contact
the Authorized Reseller for informa-
tion about service agreements appli-
cable to your product. For technical
assistance or information on service
programs, please visit Polycom’s web-
the Support menu.
Disclaimer
Some countries, states, or provinces do in their application to you. When the
not allow the exclusion or limitation of implied warranties are not allowed to
implied warranties or the limitation of
incidental or consequential damages
for certain products supplied to con-
sumers, or the limitation of liability
for personal injury, so the above limi-
tations and exclusions may be limited
be excluded in their entirety, they will
be limited to the duration of the appli-
cable written warranty. This warranty
gives you specific legal rights which
may very depending on local law.
Governing Laws
This Limited Warranty and Limitation
of Liability shall be governed by the
laws of the State of California, USA,
and by the laws of the United States,
excluding their conflicts of laws prin-
ciples. The United Nations Conven-
tion on Contracts for the International
Sale of Goods is hereby excluded in
its entirety from application to this
Limited Warranty and Limitation of
Liability.
SoundStation2 User Guide - 16
FCC Rules
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
(1) This device may not cause harmful
interference, and
(2) This device must accept any inter-
ference received, including interfer-
ence that may cause undesired
▼
▼
▼
Reorient or relocate the receiving
antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
operation.
NOTE: This equipment has been tested
and found to comply with the limits for
a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is
no guarantee that interference will not
▼
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
Canadian Department of Communications Notice
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme N M B-003 du
Canada.
US Telephone Company Requirements
This equipment complies with part 68
of the FCC Rules. Please refer to the
labeling on equipment for the following
information:
Notes:
▼
This registered equipment may not be
used with party lines or coin lines.
If trouble is experienced, the cus-
tomer shall disconnect the registered
equipment from the telephone line to
determine if the registered equip-
ment is malfunctioning and that if the
registered equipment is malfunction-
ing, the use of such equipment shall
be discontinued until the problem has
been corrected.
▼
▼
▼
▼
▼
▼
Registration Number
Ringer Equivalence
Grantee’s Name
Model Number
Serial Number and/or Date of Manu-
facture
▼
Country of Origin
If requested this information must be
provided to the telephone company
▼
If, in the unlikely event that this
equipment causes harm to the net-
work, the telephone company will
SoundStation2 User Guide - 17
notify you in advance that temporary
discontinuance of service may be re-
quired. However if advance notice is
not practical, the telephone company
will notify you as soon as possible.
Also, you will be advised of your
right to file a complaint with the FCC
if you believe it necessary.
▼
The telephone company may make
changes to its facilities, equipment,
operations or procedures that could
affect the operation of the equipment.
If this happens, the telephone compa-
ny will provide advance notice so you
can make the necessary modifications
to maintain uninterrupted service.
Ring Equivalency Number (REN)
The REN is used to determine the quantity
of devices that may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices
not ringing in response to an incoming
call. Typically the sum of RENs should
not exceed five (5.0). To be certain of the
number of devices that may be connected
to a line (as determined by the total RENs)
contact the local telephone company.
Automatic Dialing
WHEN PROGRAMMING EMERGENCY
NUMBERS AND/OR MAKING TEST
CALLS TO EMERGENCY NUMBERS:
for the call.
2. Perform such activities in the off-
peak hours, such as early morning
or late evening.
1. Remain on the line and briefly
explain to the dispatcher the reason
Telephone Company Connector
A FCC compliant telephone cord and
modular plug is provided with this
equipment. This equipment is designed
to be connected to the telephone network
or premises wiring using a compatible
modular jack that is Part 68 complaint.
See the rest of these installation
instructions for details.
Canadian Telephone Company Requirements
NOTICE: The Industry Canada label
identifies certified equipment. This
certification means that the equipment
meets telecommunications protective,
operational and safety requirements as
prescribed in the appropriate Terminal
Equipment Technical Requirements
document(s). The Department does not
equipment must also be installed using
an acceptable method of connection. The
customer should be aware that compliance
with the above conditions may not
prevent degradation of service in some
situations. Repairs to certified equipment
should be coordinated by a representative
designated by the supplier. Any repairs
guarantee the equipment will operate to the or alterations made by the user to this
user’s satisfaction.
equipment, or equipment malfunctions,
may give the telecommunications company
cause to request the user to disconnect the
equipment.
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local
telecommunications company. The
Users should ensure for their own
SoundStation2 User Guide - 18
protection that the electrical ground
connections of the power utility, telephone
lines and internal metallic water pipe
system, if present, are connected together.
This precaution may be particularly
important in rural areas.
terminal device provides an indication
of the maximum number of terminals
allowed to be connected to a telephone
interface. The termination on an interface
may consist of any combination of devices
subject only to the requirement that the
sum of the Ringer Equivalence Numbers of
all the devices does not exceed 5.’’
Caution: Users should not attempt to make
such connections themselves, but should
contact the appropriate electric inspection
authority, or electrician, as appropriate.’’
The term “IC:” before the certification/
registration number dignifies only that the
Industry Canada technical specifications
were met.
“NOTICE: The Ringer Equivalence
Number (REN) assigned to each relevant
Exhibit J - Customer Information
This equipment complies with Part 68
of the FCC rules and the requirements
adopted by the ACTA. On the exterior
of the cabinet of this equipment is a label
that contains, among other information,
a product identifier in the format US:
2HWTF09BSOUNDS2. If requested, this
number must be provided to the telephone
company.
•
•
•
•
•
FCC Registration Number:
Ringer Equivalence Number (REN):
Facility Interface Code (FIC):
Service Order Code (SOC):
USOC Jack Type:
US: 2HWTF09BSOUNDS2
0.9B
02LS2
6.0Y
RJ11C
A FCC compliant telephone cord and
modular plug is provided with this
advance that temporary discontinuance of
service may be required. But if advance
notice isn’t practical, the telephone
company will notify the customer as soon
as possible. Also, you will be advised of
your right to file a complaint with the FCC
if you believe it is necessary.
equipment. This equipment is designed
to be connected to the telephone network
or premises wiring using a compatible
modular jack that is Part 68 compliant.
See Installation Instructions for details.
The REN is used to determine the quantity
of devices that may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices
not ringing in response to an incoming
call. Typically, the sum of RENs should
not exceed five (5.0). To be certain of the
number of devices that may be connected
to a line (as determined by the total RENs)
contact the local telephone company.
The telephone company may make
changes to its facilities, equipment,
operations or procedures that could affect
the operation of the equipment. If this
happens, the telephone company will
provide advance notice so you can make
the necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this
equipment SoundStation2, for repair or
warranty information, please contact
Polycom Inc.: 1-888-248-4143; 1-
408-474-2067 Option 1; 4750 Willow
If this equipment SoundStation2 causes
harm to the telephone network, the
telephone company will notify you in
SoundStation2 User Guide - 19
Road, Pleasanton, CA 94588-2708,
the equipment is causing harm to the
telephone network, the telephone company
may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is
subject to state tariffs. (Contact the state
public utility commission, public service
commission or corporate commission for
information.)
Portions of the software contained in this prod-
uct are Copyright © 1995 - 2003, SPIRIT.
CE Mark R & TTE Directive (EU Only)
Vaatimustenmukaisuusvakuutus
This SoundStation2 has been marked with
the CE mark. This mark indicates compli-
ance with EEC Directives 89/336/EEC,
73/23/EEC1999/5/EC. A full copy of the
Declaration of Conformity can be obtained
from Polycom Ltd., 270 Bath Road,
Polycom Ltd. vakuuttaa täten, että
SoundStation2 on direktiivin 1999/5/EC
keskeisten vaatimusten ja sen muiden tätä
koskevien säännösten mukainen.
Déclaration de Conformité
Slough, Berkshire, SL1 4DX, UK.
Par la présente, Polycom Ltd, declare
que ce SoundStation2 est conforme aux
conditions essentielles et à toute autre
modalité pertinente de la Directive 1999/
5/CE.
Declaration of Conformity
Hereby, Polycom Ltd. declares that this
SoundStation2 is in compliance with the
essential requirements and other relevant
provisions of Directive 1999/5/EC.
Dichiarazione di Conformità
Konformitetserklæring
Con la presente Polycom Ltd. dichiara
che il SoundStation2 soddisfa i req-
uisiti essenziali e le altre disposizioni
pertinenti della directtiva 1999/5/CE.
Hermed erklærer Polycom Ltd.,
at indeståSoundStation2 er I
overensstemmelse med de grundlæggende
krav og de relevante punkter I direktiv
1999/5/EF.
Verklaring Van Overeenstemming
Hierbij verklaart Polycom Ltd. dat
diens SoundStation2 voldoet aan de
basisvereisten en andere relevante
voorwaarden van EG-rightlijn 1999/5/EG.
Konformitätserklärung
Hiermit erklärt Polycom Ltd., dass
SoundStation2 die grundlegenden
Anforderungen und sonstige maßgebliche
Bestimmungen der Richtlinie 1999/5/EG
erfüllt.
Declaração de Conformidade
Attravés da presente, a Polycom Ltd.
declara que este SoundStation2 se encontra
em conformidade com os requisitos
essenciais e outras desposições relevantes
da Directiva 1999/5/CE.
Declaración de Conformidad
Por la presente declaración, Polycom Ltd.
declara que este SoundStation2 cumple
SoundStation2 User Guide - 20
los requisitos esenciales y otras cláusulas
importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring
Polycom Ltd. förklarar harmed att denna
SoundStation2 överensstämmer med de
väsentliga kraven och övriga relevanta
stadganden i direktiv 1999/5/EG.
Other Important Notices
Mains Powered POTs Voice Telephony Without
Emergency 000 Dialing.
WARNING
This equipment will be inoperable
when main power fails.
VCCI Class B (Japan Only)
RRL Statement (Korea Only)
Serial Number
SoundStation2 User Guide - 21
Technical Support in the United States
Polycom WW Headquarters:
Polycom, Inc. Corporate Headquarters
4750 Willow Road
Pleasanton, CA 94588
© 2005 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo design, and SoundStation are registered trademarks and SoundStation2 is a
trademark of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their
respective companies. Specifications are subject to change without notice.
1725-15755-001 Rev. B
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