FMI Indoor Fireplace CGEF23B User Manual

ELECTRIC FIREPLACE/INSERT MODELS CGEF23B AND VEF21B  
SAFETY INFORMATION AND INSTALLATION MANUAL  
Patent No. 7,219,456 B1  
Read these instructions completely before beginning  
installation. Failure to follow them could cause a heater  
malfunction resulting in serious injury and/or property  
damage.  
WARNING: All electric heaters have hot and arcing  
or sparking parts inside. Do not use it in areas where  
gasoline, paint or flammable liquids are or are stored.  
This fireplace meets the construction and safety stan-  
dards of H.U.D. for application in manufactured homes  
when installed according to these instructions.  
INSTALLER: Leave this manual with the appliance.  
CONSUMER: Retain this manual for future reference.  
 
SAFETY  
Continued  
14. A heater has hot and arcing or sparking 18. Always disconnect power before perform-  
parts inside. Do not use it in areas where  
gasoline, paint or flammable liquids or  
vapors are used or stored.  
ing any cleaning, maintenance or reloca-  
tion of heater.  
19. To prevent a possible fire, do not burn  
15. Use this heater only as described in this  
manual.Any other use not recommended  
by the manufacturer may cause fire, elec-  
tric shock or injury to persons.  
wood or other materials in this heater.  
20. To prevent electric shock or fire, always  
use a certified electrician should new  
circuits or outlets be required.  
16. Avoid the use of an extension cord be-  
cause the extension cord may overheat  
and cause a risk of fire. However, if you  
have to use an extension cord, the cord  
should be No. 14AWG minimum size and  
rated not less than 1875 WATTS.  
21. When transporting or storing heater, keep  
in a dry place.  
22. Control panel door gets hot during opera-  
tion. Open door by pressing on right side.  
Aspring magnet will disengage. Pull door  
down to open.  
17. Always use ground fault protection where  
required by electrical codes.  
LISTING APPROVALS  
This heater has been tested in accordance  
with the CSA Standards for fixed and location-  
dedicated electric room heaters in the United  
States. All components are UL or CSA safety  
certified.  
Description: 23" Fireplace/Insert  
Voltage:  
Watts:  
120  
1500  
Amps:  
15 Amp  
Grounded Circuit  
Ifyouneedassistanceduringinstallation,please  
contact your local dealer or the FMI PROD-  
UCTS, LLC at 1-866-328-4537.  
Note: This heater must be electrically wired and  
grounded in accordance with local codes or, in  
theabsenceoflocalcodes,withNationalElectric  
Code ANSI/NFPA 70-latest edition or the Cana-  
dian Electric Code, CSA C22.1 as appropriate.  
PRODUCT DIMENSIONS  
19"  
17"  
8"  
23"  
Figure 1 - Heater Dimensions  
120926-26C  
3
 
PRODUCT IDENTIFICATION  
Handle  
Flame  
Control  
Heater  
Control  
Control  
Panel Door  
Ember Control  
ON/OFF  
Heater Flame Ember  
Heat Vents  
(Behind Door)  
Power Button  
Front Glass  
Thermocouple  
Back Glass  
Remote  
Log Set  
Figure 2 - Product Identification  
UNPACkING AND TESTING  
Carefully remove unit from box. Prior to  
permanently installing unit, test to make sure  
unit operates properly. To do this, plug unit's  
power supply cord into a conveniently located  
120-volt grounded outlet.  
WARNING: Do not operate  
the unit if it is damaged or has  
malfunctioned.Ifyoususpectthe  
unit is damaged, return the unit  
to an authorized service facility  
forexamination,electricalorme-  
chanical adjustment or repair.  
CAUTION; The unit's power  
supply cord must be connected  
to a properly grounded and pro-  
tected120-voltoutlet.Alwaysuse  
ground fault protection where  
required by the electrical code.  
LOCATING FIREPLACE  
NOTICE:Minimumandmaximum  
clearancesmustbemaintainedat  
alltimes.Illustrationsthroughout  
these instructions reflect typical  
installations and are for design  
purposes only. Actual installa-  
tions may vary slightly due to  
individual preferences.  
WARNING: Due to high tem-  
peratures, this heater should  
be located out of traffic. Keep  
combustible materials such  
as furniture, pillows, bedding,  
papers, clothes and curtains at  
least 3 feet (0.9 m) from the front  
of the heater.  
WARNING: To prevent  
contact with sagging or loose  
insulation, the heater must not  
beinstalledagainstvaporbarrier  
orexposedinsulation.Localized  
overheating could occur and a  
fire could result.  
WARNING: Never locate this  
heaterwhereitmayfallintoabath-  
tub or other water container.  
4
120926-26C  
 
LOCATING FIREPLACE  
Continued  
Figure 3 illustrates a variety of ways the heater  
may be located in a room. The heater may  
be installed directly on the floor or raised on  
a hearth.  
CAUTION: Do not expose the  
heater to the elements (such as  
rain, etc.)  
Corner  
Installation  
CAUTION: Wear gloves  
and safety glasses for protec-  
tion during installation and  
maintenance.  
Framed  
Into Wall  
or Existing  
Fireplace  
Mantel  
This electric fireplace can be installed in a  
mantel, framed into a wall or installed into an  
existing fireplace. If installing into a mantel,  
follow mantel’s assembly instructions.  
Installation  
Figure 3 - Heater Locations  
INSTALLATION  
Do not store or use gasoline or  
other flammable vapors in the vi-  
cinity of this or any other heater.  
WARNING - RISK OF FIRE!  
The power cord must not be  
pinched or against a sharp edge.  
Secure cord to avoid tripping or  
snaggingtoreducetheriskofre,  
electric shock or personal injury.  
INSTALLING FIREPLACE  
Select a suitable location that is not suscep-  
tible to moisture and is a safe distance from  
drapes, furniture and high traffic areas.  
Do not run cord under carpeting.  
Do not cover cord with throw  
rugs, runnersorthelike.Arrange  
cord away from traffic areas and  
where it will not be tripped over.  
Note: Follow all national and local electrical  
codes. This insert can be installed into either  
an existing fireplace or as new construction/  
renovation.  
Installing in Mantel  
1. Assemble mantel according to mantel  
instructions.  
WARNING - RISK OF FIRE!  
To prevent a possible fire, do  
not block air intake or exhaust  
in any manner. Do not use on  
soft surfaces where openings  
may become blocked.  
2. Locate mantel near a wall (or corner  
depending on mantel type) close to a  
power source. You may have to alter base  
boards to fit mantel flush against wall.  
3. Insert fireplace into front of mantel. Be  
careful not to scratch finish on base. Fire-  
place will fit flush against front of mantel.  
4. Plug fireplace into power source. Push  
mantel with fireplace into final location.  
WARNING - RISK OF FIRE!  
Do not blow or place insulation  
against the firebox.  
Existing Fireplace Installation  
1. Thoroughly clean out existing fireplace  
and hearth area.  
2. Seal all drafts, vents or ash clean-outs  
with fiberglass insulation. Seal flue. Once  
sealed, close damper to stop debris from  
falling onto unit.  
3. If existing fire box is susceptible to mois-  
ture, cap top of chimney flue to prevent  
infiltration of water.  
WARNING: If the information  
in these instructions is not fol-  
lowedexactly, areorexplosion  
mayresultcausingpropertydam-  
age, personal injury or death.  
120926-26C  
5
 
INSTALLATION  
Continued  
Note: It is strongly advised that you hire a Framing  
qualified professional to undertake this step  
in order to prevent personal injury. Once the  
flue is capped, chimney is no longer suitable  
for wood burning.  
Figure 4, shows a typical framing of this heater  
using combustible materials. All required  
clearances to combustibles must be adhered  
to. Header height is measured from the base  
Note: Do not install this unit into a fireplace of the heater.  
that is prone to dampness; the area of instal-  
lation must be dry.  
Tools and building supplies required for  
installation:  
4. Plan the power supply. If an existing  
grounded outlet is near fireplace, power  
cord can run along front of fireplace. If  
cord is not long enough to reach outlet, a  
grounded extension cord minimum AWG  
No. 14 and rated to a minimum of 1875  
watts, may be used. If you plan to cut or drill  
a hole in existing fireplace for wiring, it is  
best to hire a professional to do this step in  
order to prevent personal injury. To reduce  
the risk of fire, do not run power cord under  
rugs, carpets, etc. Arrange power supply  
cord away from high traffic areas where it  
may pose a tripping hazard.  
• Saw  
• Pliers  
• Hammer  
• Phillips screwdriver  
• Framing materials  
Tape measure  
• Wall-finishing materials  
• Caulking material  
• Square  
• Gloves  
• Level  
• Surround  
• Electric drill/bits  
CAUTION:Provideadequate  
clearances around the air open-  
ings and adequate accessibility  
clearances for servicing and  
proper operations.  
WARNING:Thesolidfuel/gas  
fireplacehasbeenconvertedfor  
use with an electric insert and  
cannotbeusedfororiginalfuels  
unless all original parts have  
been replaced and the fireplace  
has been reapproved by the au-  
thority having jurisdiction.  
22.5"  
Header  
Height  
New Construction or Renovation  
1. Select a location at least 3 feet (0.9 m)  
away from combustible materials such  
as curtains or drapes, furniture, bedding,  
paper, etc.  
17.5"  
2. Mark desired location on floor and store  
unit in a safe, dry and dust free location.  
8.5"  
0.75" - 0.50"  
3. Frame in an opening leaving at least 1/4"  
(6 mm) around the edge of the unit (see ).  
Anynewwiringmustbedoneincompliance  
with local and national codes and other ap-  
plicable regulations in order to reduce the  
risk of fire, electric shock or other injuries.  
Therefore, it strongly recommended that  
you hire a professional to complete any  
such work.  
Note: The height  
that a combustible  
mantel is fitted  
above the heater  
is dependent on  
thea minimum of 1"  
above the front.  
4. Plan you power supply route. See step 4  
of Framing  
Figure 4 - Framing Heater for New  
Construction/Renovation  
6
120926-26C  
 
INSTALLATION  
Continued  
Installing as Insert  
2. Plug fireplace into a 15-amp/120 volt,  
grounded outlet.  
3. Push fireplace insert so that the trim is  
Once the site has been prepared, the fireplace  
insert can be installed.  
against the finished mantle or wall surface.  
1. Make sure power switch is in the OFF  
position.  
FINIShING  
FINISHING CHECKLIST  
WARNING:Controlpaneldoor  
on this heater cannot, in any way,  
be covered as it may create a fire  
hazard.  
• Power supply service must be completed  
prior to finishing to avoid reconstruction.  
• Grills and air openings cannot be covered  
in any circumstances.  
Note: The heater is a zero clearance fireplace  
and may be finished with combustible or non-  
combustible finishing materials.  
Combustible Finishing Material: Materials  
made of or surfaced with wood, compressed  
paper, plant fibers, plastics or any material  
capable of igniting and burning, whether flame  
proofed or not, plastered or unplastered (this  
includes drywall).  
When using paint or lacquer to finish the  
mantel, they must be heat resistant to prevent  
discoloration.  
Noncombustible Finishing Material : Ma-  
terials which will not ignite and burn. Such  
materials are those consisting entirely of  
steel, iron, brick, tile, concrete, slate, glass  
or plasters or combinations thereof or have a  
fire rating of zero.  
OPERATION  
4. When using remote control, aim remote  
at sensor located in center of unit just  
above log set. IMPORTANT: This remote  
control must remain within 20 feet (6 m)  
of fireplace to be effective.  
The controls (see Figure 5) are located behind  
hinged control panel door. If using heater, con-  
trol panel door will be hot during and immedi-  
ately after operation. Open door by pressing  
on right side. A spring magnet will push door  
forward. Pull door down to open.  
5. When power switch is turned off, fire-  
place settings go back to default (see  
Figure 7, page 8).  
1. Plug in electric fireplace.  
2. Turn on lighted power switch (see Figure 5).  
3. Adjust Flame and Ember to desired set-  
tings using the control pad on fireplace or  
remote control (see Figure 6). Figure 7,  
page 8, shows fireplace settings available.  
Default settings are circled. Press control  
pad or remote control buttons once and  
release to adjust settings.  
The heater works with a thermostat when  
turned on. It will shut off when room  
reaches approximately 86° F (30° C).  
Ember Control  
Flame Control  
Heater  
Control  
Heater Flame Ember  
Lighted Power Switch  
Figure 6 - Remote Control For Electric  
Fireplace  
Figure 5 - Controls For Electric Fireplace  
120926-26C  
7
 
OPERATION  
Continued  
FLAME  
EMBER  
HEATER  
Off Low Medium High  
Off Low Medium High  
Off On  
Figure 7 - Fireplace Settings (Default Settings are Circled)  
CLEANING AND MAINTENANCE  
Control Panel Door  
WARNING: Always discon-  
Screws  
nect power and allow the heater  
to cool before performing any  
cleaning,maintenanceorreloca-  
tion of this heater. Turn controls  
to OFF and remove plug from  
outlet or turn off circuit breaker  
to heater.  
To service electric fireplace it may be neces-  
sary to remove it from the mantel or enclosure  
in which it is installed. Let unit cool completely  
Trim  
Magnets on  
Back of Trim  
before cleaning or servicing.  
CLEANING FIREBOx  
1. Open control panel door by pressing on  
right side. A spring magnet will push door  
forward. Pull door down to open.  
Figure 8 - Removing Trim  
Screws  
Bracket  
2. Remove 2 screws holding front trim in  
place. Pull gently to remove trim (see  
Figure 8). There are magnets on the lower  
portion of trim (see Figure 8)  
3. With gloves and safety glasses in place,  
remove 4 screws from glass retainer  
brackets (2 per bracket).  
4. Carefully remove front glass and brackets  
(see Figure 9).  
5. Using a brush vacuum attachment, gently  
clean compartment.  
Bracket  
Front Glass  
6. After cleaning compartment, replace front  
glass, screw, bracket and trim.  
Figure 9 - Removing Brackets and Front  
Glass  
8
120926-26C  
 
CLEANING AND MAINTENANCE  
Continued  
4. Disconnect heater/blower wires from main  
REPLACING LOG  
1. Follow steps 1 through 4 of Cleaning  
Firebox, page 8.  
circuit board.  
5. Remove screws holding heater/blower to  
top panel (see Figure 11).  
2. Remove screws from each side of log that  
secures log to base and remove log (see  
Figure 9, page 8).  
6. Remove brackets from heater/blower (see  
Figure 12). Save brackets and screws.  
7. To remove heater from blower, remove 4  
screws (2 per side).  
3. Install new log using screws removed in  
step 2.  
8. If replacing blower, remove screws from  
brackets on blower. Install brackets to new  
blower.  
4. Replace front glass, bracket and screws.  
5. Replace trim.  
9. Replace blower or heater. Replace  
screws removed in step 7 (see Figure 13,  
page 10).  
10. Hold heater/blower with brackets in place  
against top panel and replace screws  
removed in step 5.  
Ember LED  
Strip with  
Standoffs  
11. Reconnect wires to main circuit board (see  
Wiring Diagram, page 12).  
12. Replace top panel and screws.  
13. Replace trim.  
Screws Securing  
Heater/Blower  
Top Panel  
Screws  
Log  
Figure 10 - Removing Log and Ember  
LED  
REPLACING EMBER STRIP  
1. Follow steps 1 and 2 under Replacing Log.  
2. Locate ember LED strip (see Figure 10).  
Disconnect wire (right side).  
Figure 11 - Removing Top Panel and  
Heater/Blower  
3. Remove ember LED strip by squeezing  
top of standoffs and discard.  
Brackets  
4. Connect new ember LED strip using exist-  
ing standoffs.  
5. Reconnect wire to LED strip.  
6. Follow steps 3 and 4 under Replacing Log.  
REPLACING HEATER/BLOWER  
1. Follow steps 1 and 2 of Cleaning Firebox,  
page 8.  
2. Remove screws from around top panel of  
firebox (see Figure 11).  
3. There are several wires attached to the  
top panel. Carefully lift top panel.  
Figure 12 - Removing Brackets from  
Heater/Blower  
120926-26C  
9
 
CLEANING AND MAINTENANCE  
Continued  
5. Reconnect wires to main control board  
Blower  
(see Wiring Diagram, page 12).  
6. Replace top panel and screws.  
7. Replace trim  
Main Control  
Board  
Transformer  
Standoffs  
Heater  
Figure 13 - Removing Heater from  
Blower  
REPLACING TRANSFORMER  
1. Follow steps 1 through 3 under Replacing  
Heater/Blower, page 9.  
2. Disconnect transformer wires from control  
board.  
3. Remove screws from outside of firebox  
surround to remove transformer (see  
Figure 14).  
Figure 15 - Control Board  
REPLACING SETTINGS CONTROL  
BOARD  
1. Follow steps 1 through 3 under Replacing  
Heater/Blower, page 9.  
4. Remove and discard transformer.  
5. Place new transformer against inside  
of firebox surround and replace screws  
removed in step 3.  
2. Disconnect wires from main control  
board.  
6. Reconnect transformer wires to control  
board (see Wiring Diagram, page 12).  
3. Remove screws from bracket to remove  
settings control board.  
7. Replace top panel and screws.  
8. Replace trim  
4. Place new settings control board into posi-  
tion making sure each control is aligned  
with slot in panel. Install using screws  
from step 3. DO NOT overtighten. This  
will damage control board.  
Transformer  
Screws  
5. Reconnect wires to main control board  
(see Wiring Diagram, page 12).  
6. Replace top panel and screws.  
7. Replace trim  
Screws  
Figure 14 - Removing Transformer  
Settings  
Control Board  
REPLACING MAIN CONTROL BOARD  
1. Follow steps 1 through 3 under Replacing  
Heater/Blower, page 9.  
2. Disconnect wires to main control board.  
3. Squeeze top of standoffs to remove main  
Figure 16 - Replacing Settings Control  
Board  
control board and discard.  
4. Gently push new control board onto  
standoffs to install.  
10  
120926-26C  
 
CLEANING AND MAINTENANCE  
Continued  
12. Replace fireplace bottom panel. Set fire-  
REPLACING FLAME GENERATION  
LED  
1. Follow steps 1 through 4 under Cleaning  
Firebox, page 8  
place upright and replace screws.  
13. Replace log, glass and bracket.  
14. Reinstall fireplace and replace trim.  
2. Remove screws from each side of log that  
secures log to base and remove log (see  
Figure 10, page 8).  
CLEANING OR REPLACING BACK  
SCREEN (GLASS)  
1. The glass is cleaned in the factory during  
assembly. During shipment, installation,  
handling, etc. glass surface may collect  
dust particles. These can be removed  
by buffing lightly with a clean damp cloth  
(water only). Glass should be completely  
dried with a lint free cloth or paper towel.  
3. Remove screws from sides and back of  
bottom panel of firebox.  
4. Gently lay unit on its back.  
5. There are several wires attached to bot-  
tom panel. Carefully remove panel.  
6. Disconnect wires from motor and LED  
drum assembly.  
2. In the event of glass breakage, vacuum all  
remainingglasspieceswithashopvac. DO  
NOT VACUUM WHILE PIECESARE HOT.  
Replace glass only with replacement part  
specifically for this heater. Never substitute  
material. Only fully tempered soda lime  
safety glass may be used on this heater.  
7. Remove screws from bottom panel to  
remove assembly.  
8. If motor on assembly fails, loosen clamps  
(see Figure 17). Remove screws from  
motor. Hold universal joint while removing  
motor and discard.  
3. To access glass to clean or replace,  
follow steps 1 and 7 under Replacing  
Flame Generation LED. Set aside bottom  
panel.  
9. Install new motor. Slide motor shaft into  
universal joint and tighten clamps.  
10. Hold LED drum assembly in place on  
bottom panel and replace screws.  
4. Remove screws securing log base to unit.  
Carefully remove log base from unit.  
11. Reattach wires to motor and LED drum.  
Note: LED drum wires are polarity sensi-  
tive and must be connected correctly.  
White wire plugs onto left terminal and red  
wire plugs onto right terminal. Motor wires  
can be connected to either terminal.  
5. Using gloves, gently remove glass panel  
by sliding it toward you. There is a rubber  
bumper on each corner of glass.  
6. Clean glass as instructed in step 1 or  
replace glass.  
Red  
Wire  
LED Drum  
Assembly  
White Wire  
7. Using gloves, reinstall glass by gently  
sliding, smooth side toward fireplace front,  
into brackets on either side that hold glass  
in place.  
Motor  
8. Replace log base.  
9. Follow steps 11 and 14 under Replacing  
Flame Generation LED.  
Screws  
Clamps  
TEChNICAL SERVICE  
You may have further questions about instal-  
lation, operation or troubleshooting. If so,  
contact FMI PRODUCTS, LLC at 1-866-328-  
4537. When calling please have your model  
and serial numbers of your heater ready. This  
information is located on the inside of the  
control panel door (Figure 2, page 4).  
You can also visit our web site at  
Figure 17 - Flame Generation LED Drum  
Assembly  
120926-26C  
11  
 
REPLACEMENT PARTS  
Note: Use only original replacement parts. When calling, have ready  
This will protect your warranty coverage for  
parts replaced under warranty.  
• your name  
• your address  
Contact authorized dealers of this product.  
If they can’t supply original replacement  
part(s), call FMI PRODUCTS, LLC at 1-866-  
328-4537.  
• model and serial numbers of your heater  
• how heater was malfunctioning  
• purchase date  
Usually, we will ask you to return the part to  
the factory.  
ACCESSORIES  
Purchase these accessories from your local  
dealer. If they can not supply these accesso-  
ries, call FMI PRODUCTS, LLC at 1-866-328-  
4537 for information. You can also write to the  
address listed on back this manual.  
21" WALL MANTELS WITH BASE  
AND TRIM  
W21TU - 21" Wall Mantel, Unfinished,  
Traditional  
W21TO - 21" Wall Mantel, Oak Stain,  
Traditional  
21" CORNER MANTELS WITH BASE  
AND TRIM  
C21TU - 21" Corner Mantel, Unfinished,  
Traditional  
C21TO - 21" Corner Mantel, Oak Stain,  
Traditional  
WIRING DIAGRAM  
19" 21" 23" FIREPLACE CONTROL DIAGRAM  
PCB BOARD AND FUNCTION CONTROL ASSEMBLY  
TRANSFORMER  
P/N FF203-0014-9000 (Rev. A)  
2
3
RED  
WHITE  
1
120V/650W*2 120V/14W  
24V/15W  
LDA  
120V/4W  
MTR  
24V/1W  
LDS  
BLACK  
ON/OFF POWER  
RCS  
THM  
BRW BLU BRW  
SCL  
WHITE  
BLACK  
BLOWER  
V33  
BLACK  
SCARLET  
D
HEATER  
BROWN  
BLUE  
Syn. MOTOR  
THERMOCOUPLE  
HEATER  
BROWN  
REMOTE  
SENSOR  
LED  
HEATER/BLOWER  
ASSEMBLY  
POWER CORD SETS  
MODEL  
MF500  
LED EMBER STRIP  
12  
120926-26C  
 
TROUBLEShOOTING  
WARNING: Turn off appliance and let cool before servicing. Only  
a qualified service person should service and repair heater.  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
Fireplace turns off and will not 1. Fireplace has overheated 1. Reset switch by turning main  
turn on  
and safety devise has cause  
thermal switch to disconnect  
or home circuit breaker has  
opened  
power switch off and waiting  
5 minutes then turning it back  
on or reset circuit breaker  
Flame is not moving  
Flame is not visible  
1. Loose wiring  
1. Inspect wiring for loose  
connections  
2. Call a qualified service techni-  
cian to replace flame motor  
2. Flame motor defective  
1. Wiring is loose  
1. Disconnect from power  
source and inspect wiring for  
loose connections and repair  
or replace if necessary  
Log set and/or ember is not 1. Wiring is loose  
glowing  
1. Disconnect from power  
source and inspect wiring for  
loose connections and repair  
or replace if necessary  
Flame sputters/flashes  
1. Flame motor is defective  
1. Call a qualified service techni-  
cian to replace flame motor  
2. Flame generation contacts 2. Disconnect power. Follow  
dirty/obstructed  
steps to replace flame gen-  
eration LED. Clean contacts  
with dry cloth.  
Remote control does not work  
1. Low batteries  
1. Replace AAA batteries in  
remote control  
2. Not aiming control correctly 2. Aim control at sensor located  
directly behind glass screen in  
center of unit just above logs  
3. Defective remote control 3. Replace remote control and/  
and/or sensor  
or sensor  
Fireplacewillnotcomeonwhen 1. Fireplace is not plugged in 1. Check plug  
switch is flipped to ON  
to an electrical outlet  
2. Control failure  
2. Call a qualified service tech-  
nician to replace control  
3. Reset breaker  
3. Breaker tripped  
Heater does not provide heat 1. Thermal switch has been 1. Turn unit off and unplug unit  
when turned on  
tripped  
for 5 minutes. Plug back  
in and turn unit on. If plug  
cannot be reached, follow  
directions for tripped circuit  
breaker  
2. Circuit breaker has been 2. Turn off circuit breaker that  
tripped  
supplies electricity to unit.  
Wait 5 minutes then flip cir-  
cuit breaker back on  
3. Wiring is loose  
3. Disconnect from power  
source and inspect wiring for  
loose connections and repair  
or replace if necessary  
4. Heater is defective  
5. Thermostat cycled off  
4. Replace heater  
5. Change to higher setting  
120926-26C  
13  
 
PARTS  
MODELS CGEF23B AND VEF21B  
12  
19  
2
21  
18  
9
16  
5
6
13  
7
8
1
14  
15  
4
17  
10  
11  
3
20  
14  
120926-26C  
 
PARTS  
MODELS CGEF23B AND VEF21B  
This list contains replaceable parts used in your fireplace. When ordering parts, follow the  
instructions listed under Replacement Parts on page 12 of this manual.  
KEY  
NO. PART NO.  
DESCRIPTION  
QTY.  
1
1
1
1
1
1
1
1
1
2
3
4
5
6
7
8
9
120925-30 Blower  
120926-06 Rear Glass (Screen)  
120926-05 Log Set  
120926-07 Flame Effect Mirror  
120926-32 Magnetic Catch  
120926-09 Main Control Board and Standoffs (5)  
120927-10 Transformer  
120927-11 Heater  
120926-12 Settings Control Board  
1
10 120926-13 LED Drum Assembly  
11 120927-14 Motor (Drum)  
12 120926-15 LED Ember Strip  
13 120926-20 Remote Control  
14 120927-21 Remote Control Sensor  
15 120927-22 Power Cord  
1
1
1
1
1
1
16 120927-24 ON/OFF Switch  
17 120926-03 Front Glass  
1
1
18 120926-02 Control Panel Door (Black)  
19 120926-25 Top (Black)  
1
1
20 120926-04 Front Trim  
1
PARTS AVAILABLE NOT SHOWN  
120926-17 Wire (Flame Effect)  
120926-18 Wire (Ember Bed)  
120927-23 Thermocouple  
1
1
1
120926-26C  
15  
 
WARRANTY  
kEEP ThIS WARRANTY  
Model (located on product or identification tag)_____________________________  
Serial No. (located on product or identification tag)__________________________  
Date Purchased __________________________  
Keep receipt for warranty verification.  
FMI PRODUCTS, LLC LIMITED WARRANTIES  
New Products  
Standard Warranty: FMIPRODUCTS, LLCwarrantsthisnewproductandanypartsthereoftobefreefromdefects  
in material and workmanship for a period of two (2) years from the date of first purchase from an authorized dealer  
provided the product has been installed, maintained and operated in accordance with FMI PRODUCTS, LLC’s  
warnings and instructions.  
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from the date  
of first purchase.  
Factory Reconditioned Products  
Limited Warranty: FMI PRODUCTS, LLC warrants factory reconditioned products and any parts thereof to be  
free from defects in material and workmanship for 30 days from the date of first purchase from an authorized dealer  
provided the product has been installed, maintained and operated in accordance with FMI PRODUCTS, LLC’s  
warnings and instructions.  
Terms Common to All Warranties  
The following terms apply to all of the above warranties:  
Always specify model number and serial number when contacting the manufacturer. To make a claim under this  
warranty the bill of sale or other proof of purchase must be presented.  
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer, and only  
when installed by a qualified installer in accordance with all local codes and instructions furnished with this product.  
This warranty covers the cost of part(s) required to restore this product to proper operating condition and an allow-  
ance for labor when provided by a FMI PRODUCTS, LLC Authorized Service Center or a provider approved by  
FMI PRODUCTS, LLC. Warranty parts must be obtained through authorized dealers of this product and/or FMI  
PRODUCTS, LLC who will provide original factory replacement parts. Failure to use original factory replacement  
parts voids this warranty.  
Travel, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty repairs,  
unless expressly covered by this warranty, are not reimbursable under this warranty and are the responsibility of  
the owner.  
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents, improper  
installation, lack of proper maintenance, tampering, or alteration(s).  
This is FMI PRODUCTS, LLC’s exclusive warranty, and to the full extent allowed by law; this express warranty  
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any and all  
implied warranties, including warranties of merchantability and fitness for a particular purpose to two (2) years on  
new products and 30 days on factory reconditioned products from the date of first purchase. FMI PRODUCTS, LLC  
makes no other warranties regarding this product.  
FMI PRODUCTS, LLC’s liability is limited to the purchase price of the product, and FMI PRODUCTS, LLC shall not  
be liable for any other damages whatsoever under any circumstances including indirect, incidental, or consequential  
damages.  
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental  
or consequential damages, so the above limitation or exclusion may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  
For information about this warranty contact:  
2701 S. Harbor Blvd.  
Santa Ana, CA 92704  
1-866-328-4538  
120926-26  
Rev. C  
09/09  
 

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