DKS Enterprises Computer Accessories 1838 User Manual

Owner’s Manual  
1838  
PC Programmable Multi-Door Access Controller  
DoorKing, Inc.  
120 Glasgow Avenue  
Inglewood, California  
90301  
U.S.A.  
Phone: 310-645-0023  
Fax: 310-641-1586  
P/N 1838-065 REV L, 3/10  
Copyright 2003 DoorKing, Inc. All rights reserved.  
 
Use this manual with the following models only.  
Model 1838 Access Controller, REV F or Higher  
DoorKing, Inc. reserves the right to make changes in the products described in this manual  
without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions  
or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to  
this manual. This manual is copyrighted, all rights reserved. No portion of this manual may be  
copied, reproduced, translated, or reduced to any electronic medium without prior written consent  
from DoorKing, Inc.  
1838-065-L-3-10  
Page 3  
 
TABLE OF CONTENTS  
Preface  
Important Notices......................................................................................................................................................6  
Important Information................................................................................................................................................7  
Features ..................................................................................................................................................................8  
Section 1 – Installation  
1.1  
Installation Guidelines ..............................................................................................................................9  
1.1.1 Mounting Information................................................................................................................10  
Memory Chip Installation..........................................................................................................................11  
1.2  
Section 2 – Wiring  
General Information..................................................................................................................................................13  
2.1  
2.2  
2.3  
Wiring Guidelines .....................................................................................................................................14  
Terminal Identification ..............................................................................................................................15  
Wiring Detail  
2.3.1  
2.3.2  
2.3.3  
2.3.4  
2.3.5  
2.3.6  
2.3.7  
Controller Only .........................................................................................................................16  
Controller and Expansion Boards 1-8 ......................................................................................17  
Controller and Expansion Boards 1-16 ....................................................................................18  
Controller and 1838-120 & 121 Remote Call Stations .............................................................19  
Controller and 1504-120 & 121 Remote Call Stations .............................................................20  
RS-232 Cable Connection........................................................................................................21  
Postal Lock Box Installation & Wiring.......................................................................................22  
Section 3 – Programming  
3.1  
General Programming Information  
3.1.1  
3.1.2  
3.1.3  
Programming with a PC ...........................................................................................................23  
Programming from the Keypad ................................................................................................24  
System Memory .......................................................................................................................24  
3.2  
Programming with a PC  
3.2.1  
3.2.2  
3.2.3  
3.2.4  
3.2.5  
3.2.6  
Master Code.............................................................................................................................25  
Single or Multiple Systems.......................................................................................................25  
Programming Resident Elevator Button Relay Time................................................................25  
Open Tone On / Off..................................................................................................................26  
Elevator Control Function.........................................................................................................26  
RS-232 Speed Setting..............................................................................................................26  
3.3  
General Programming  
3.3.1  
3.3.2  
3.3.3  
3.3.4  
3.3.5  
3.3.6  
Relay Strike Time.....................................................................................................................27  
Talk Time..................................................................................................................................27  
Tone Open Numbers................................................................................................................28  
Input Switch..............................................................................................................................28  
Touch Tone / Rotary Dial .........................................................................................................29  
Rotary Dial 9.............................................................................................................................29  
3.4  
Programming Phone Number  
3.4.1  
3.4.2  
3.4.3  
3.4.4  
3.4.5  
3.4.6  
3.4.7  
Programming Directory Code Length.......................................................................................30  
Programming 7-Digit Phone Number .......................................................................................30  
Programming Area Code..........................................................................................................31  
Programming Phone Number with Area Code.........................................................................31  
Delete Phone Number..............................................................................................................32  
Delete Area Code.....................................................................................................................32  
PBX Line Access Code Programming......................................................................................32  
Page 4  
1838-065-L-3-10  
 
3.5  
Device Codes  
3.5.1  
3.5.2  
3.5.3  
3.5.4  
Programming Device Codes ....................................................................................................33  
Deleting Device Codes.............................................................................................................33  
Enabling Facility Codes............................................................................................................33  
Programming Facility Codes....................................................................................................33  
3.6  
3.7  
Four-digit Entry Codes  
3.6.1  
3.6.2  
3.6.3  
Programming Four-digit Entry Codes.......................................................................................34  
Delete Four-digit Entry Codes..................................................................................................34  
Entry Code Ranges..................................................................................................................34  
Anti-Pass Back  
3.7.1  
3.7.2  
3.7.3  
3.7.4  
Programming Anti-Pass Back Mode ........................................................................................35  
Re-Sync All Devices.................................................................................................................35  
Re-Sync Individual Devices .....................................................................................................35  
Reset Facility Counter..............................................................................................................35  
3.8  
Control Board Adjustments  
3.8.1  
3.8.2  
3.8.3  
3.8.4  
3.8.5  
Master Code Switch.................................................................................................................37  
Ring Pin....................................................................................................................................37  
Relay 2 Contact Pin .................................................................................................................37  
Speaker Volume, Microphone and Feedback..........................................................................38  
Click Sensitivity ........................................................................................................................38  
Section 4 – Operating Instructions  
4.1  
User Instructions  
4.1.1  
4.1.2  
4.1.3  
4.1.4  
Card Access.............................................................................................................................39  
RF Transmitters .......................................................................................................................39  
Five-Digit PIN Codes................................................................................................................39  
Four-Digit Entry Codes.............................................................................................................39  
4.2  
System Administrator  
4.2.1  
4.2.2  
4.2.3  
Opening from a Remote Location ............................................................................................40  
Tracker Board Override Hold Open Command........................................................................40  
Relay Check.............................................................................................................................40  
Section 5 – Maintenance and Trouble Shooting  
5.1  
Trouble Shooting....................................................................................................................................41  
5.1.1  
5.1.2  
5.1.3  
5.1.4  
RS-232 Test.............................................................................................................................43  
Floor, Elevator, Security Level Test Programming...................................................................44  
Elevator Board Hardware Test.................................................................................................44  
Elevator Board Floor Hardware Test........................................................................................45  
5.2  
Accessories ............................................................................................................................................46  
Log Tables................................................................................................................................................47  
1838-065-L-3-10  
Page 5  
 
IMPORTANT NOTICE  
FCC - UNITED STATES  
This equipment has been tested and found to comply with the limits for a class A digital device,  
pursuant to Part 15 of the FCC Rules and Regulations. These limits are designed to provide  
reasonable protection against harmful interference when the equipment is operated in a commercial  
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instruction manual, may cause harmful interference to radio  
communications. Operation of this equipment in a residential area is likely to cause harmful  
interference in which case the user will be required to correct the interference at his own expense.  
FCC Registration Number: DUF6VT-12874-OT-T  
DOC - CANADA  
The Canadian Department of Communications label identifies certified equipment. This certification  
means that the equipment meets certain telecommunications network protective, operational, and  
safety requirements. The Department does not guarantee the equipment will operate to the users  
satisfaction.  
Before installing this equipment, users should ensure that it is permissible to be connected to the  
facilities of the local telecommunications company. The equipment must also be installed using an  
acceptable means of connection. The customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility  
designated by the supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to request the user to  
disconnect the equipment.  
Users should ensure, for their own protection, that the electrical ground connections of the power  
utility, telephone lines, and internal metallic water pipe system, if present, are connected together.  
This precaution may be particularly important in rural areas.  
CAUTION: Users should not attempt to make such connections themselves, but should contact the  
appropriate electric inspection authority, or electrician, as appropriate.  
DOC Registration Number: 1736 4528 A  
Notice:  
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to  
be connected to a telephone loop which is used by the device, to prevent overloading. The  
termination on a loop may consist of any combination of devices subject only to the requirement that  
the sum of the load numbers of all the devices does not exceed 100.  
Notice:  
DoorKing does not provide a power transformer on units sold into Canada. Use only transformers that  
are CSA listed to power this entry system. The model 1838 requires a 16.5-volt, 20 VA transformer.  
Listing:  
This product has been tested to and found to be in compliance with the U.L 294 Safety Standard by  
Intertek Testing Services NA Inc. (a Nationally Recognized Testing Laboratory) and is ETL listed.  
Page 6  
1838-065-L-3-10  
 
IMPORTANT INFORMATION  
Prior to beginning the installation of the access control system, we suggest that you become  
familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help  
insure that you installation is performed in an efficient and professional manner.  
The proper installation of the access controller is an extremely important and integral part of  
the overall access control system. Check all local building ordinances and building codes  
prior to installing this system. Be sure your installation is in compliance with local codes.  
When used to control a door or pedestrian gate, try to locate the access controller as near as  
possible to the entry point. The unit should be mounted on a rigid wall to prevent excessive  
shock and vibration from closing doors or gates. Continuous vibration and shock from  
slamming doors or spring-loaded pedestrian gates will damage the circuit board. Under no  
circumstances should the unit be mounted directly to a moving door or gate.  
ADA mounting requirements for door control. The mounting of the access control device  
(card reader, keypad, etc.) shall be in such a way that it is readily usable by a person sitting  
in a wheelchair with an approximate eye level of 45 inches and shall comply with the  
following requirements:  
1. If the clear floor space allows only forward approach to the device, the maximum high  
forward reach allowed is 48 inches above grade to the top of a keypad.  
2. If the high forward reach to the system is over an obstruction of greater than 20  
inches but less than 25 inches, the maximum high forward reach allowed is 44 inches  
above grade to the top of a keypad.  
3. If the clear floor space allows parallel approach by a person in a wheelchair, the  
maximum high side reach shall be 54 inches above grade to the top of a keypad.  
4. If the high side reach is over an obstruction of 24 inches or less, the maximum high  
side reach allowed is 46 inches above grade to the top of a keypad.  
When used to control a vehicular gate with an automatic gate operator, the access  
control device (card reader, keypad, etc.) must be mounted a minimum of ten (10) feet  
away from the gate and gate operator, or in such a way that a person cannot operate  
the device and/or touch the gate or gate operator at the same time.  
Be sure that access control devices are installed so that they are not directly in the traffic  
lane. Gooseneck mounting post and kiosks work well for these type systems. When  
planning where to locate the access device, take into consideration traffic lane layouts, turn  
around lanes for rejected access, conduit runs, power availability, etc.  
This access system controller contains a number of static sensitive components that can be  
damaged or destroyed by static discharges during installation or use. Discharge any static  
prior to removing the circuit board by touching a proper ground device.  
Instruct the end user to read and follow these instructions. Instruct the end user to  
never let children play with or operate any access control device. This Owner’s  
Manual is the property of the end user and must be left with them when installation is  
complete.  
1838-065-L-3-10  
Page 7  
 
FEATURES  
Can provide service for up to 3000 system users.  
Can store up to 8000 card, transmitter or digital PIN codes.  
Can interface with DKS Remote Call Stations to provide telephone communication and entry  
control (P/N 1838-120, 1838-121).  
System can be programmed with a PC by modem, RS-232 (requires 1818-040 RS-232  
cable), via the internet using DKS Modem Server, via the internet using DKS Internet Server  
or by a LAN connection (LAN and internet server option requires 1830-175 TCP/IP kit).  
Programming via the DKS internet server or LAN requires Remote Account Manager  
Software V 6.2.  
Transaction buffer stores the last 8000 events and has its own backup power source to retain  
memory during power outages.  
View LIVE Transactions.  
31-security levels total (security level 00 always denies entry, security level 01 always admits  
entry), with 29 programmable security levels, each with four time zones allows you to control  
and restrict user access as needed.  
Programmable holiday schedule.  
Facility codes can be enabled or disabled. Store up to 10 different facility codes.  
True Anti-Pass Back feature. Requires APB chip set.  
Two internal relays allow the system to control two entry points.  
System can be expanded to control up to 16 entry points. Tracker expansion boards are  
required (one for each additional entry point) and are not included with the system. Tracker  
boards also provide output for door ajar and forced entry alarms.  
Optional elevator control board(s) can control up to four elevators with each elevator serving  
up to 64 floors.  
System will interface with selected models of DKS DoorKing vehicular gate operators to  
provide gate operator information and data (requires a Tracker board for each gate operator  
that is to send data to the system).  
Page 8  
1838-065-L-3-10  
 
SECTION 1 - INSTALLATION  
If you are going to use a telephone line with this controller, order it at least two weeks prior to the  
planned installation date. This will assure that a phone line is available when the unit is installed.  
The telephone company will require the following information from you:  
Type:  
Touch Tone, Loop Start  
0.0 A  
Ringer Equivalence:  
Jack Type:  
RJ11C  
FCC Registration (US):  
DOC (Canada):  
Electrical Listing:  
DUF6VT-12874-OT-T  
1736 4528 A  
Complies with U.L. 294 - ETL Listed  
.
1.1 Installation Guidelines  
1. Open the cabinet of the access controller and disconnect the keypad ribbon cable from  
the main circuit board.  
2. Remove the 6-32 x 1/2 round head screws from the right side of the circuit board.  
3. Remove the circuit board by gently pulling it out of the main terminal edge connector.  
CAUTION - the circuit board contains static sensitive components. Discharge any static  
electricity from your hands by touching a proper ground device before removing the  
circuit board. Place the circuit board where it will not be damaged.  
4. Mount the access controller cabinet using 8-32 screws. The access controller has four 8-  
32 blind pems installed in each corner. See page 10.  
5. Route wiring into the cabinet. Do not apply any power at this time.  
6. Clean out the cabinet. Be sure that all dirt, metal and/or wood debris is removed from the  
cabinet and that the terminal strip edge connector is clean and free of any loose particles.  
7. Re-install the circuit board into the cabinet by gently pushing the circuit board terminals  
into the edge connector. CAUTION - the circuit board contains static sensitive  
components. Discharge any static electricity from your hands by touching a proper  
ground device before removing the circuit board.  
8. Secure the circuit board to the cabinet using the screws removed in step 2.  
9. Plug the keypad ribbon cable into the circuit board. The cable points to the left.  
WARNING! If this access control system is used to control a vehicular gate  
with an automatic gate operator, the access control device must be mounted  
a minimum of ten (10) feet away from the gate and gate operator, or in such a  
way that a person cannot operate the access control device and touch the  
gate or gate operator at the same time.  
1838-065-L-3-10  
Page 9  
 
1.1.1 Mount Information  
If used to control a door or pedestrian gate, try to locate the access controller as near as possible to  
the entry point. The unit should be mounted on a rigid wall to prevent excessive shock and vibration  
from closing doors or gates. Continuous vibration and shock from slamming doors or spring-loaded  
pedestrian gates will damage the circuit board. Under no circumstances should the unit be  
mounted directly to a moving door or gate.  
.625  
10.75  
12.25  
4.0  
.875 KO  
3-Places  
1.125 KO  
2-Places  
1.5  
3.75  
6.0  
12.0  
DOORKING, INC., INGLEWOOD, CA 90301  
Title: Model 1838 Controller Mounting Dimensions  
Date:  
7/03  
Dwg. No.  
M1838-065-1  
Rev.  
B
Page 10  
1838-065-L-3-10  
 
1.2 Memory Chip Installation  
The access controller is shipped with two memory chips packaged in a separate box inside the  
shipping container. The memory chips must be installed for the system to operate.  
CAUTION!! Do not install the memory chips with power to the system turned on. Attempting  
to install the memory chips with power on will irrevocably damage the chips. Memory chips  
are a static sensitive component. Discharge any static electricity from your hands by  
touching a proper ground device before removing the control board. Handle the memory  
chips with care.  
1. The large memory chip socket is colored black and is located in the center of the circuit  
board. Be sure that the handle is in the un-locked position (pointing up). Be sure that  
power to the telephone entry system is off.  
2. Carefully insert the memory chip into the socket. The small half circular indentation on  
the chip must be to the right. CAUTION: Installing the memory chip backwards will  
cause permanent damage to the chip. Be sure that the memory chip is seated correctly  
in the socket, then move the lever to the locked position.  
3. Install the small memory chip in the socket located at the bottom of the circuit board. The  
small circular indentation on the chip must be to the right. CAUTION: Installing the  
memory chip backwards will cause permanent damage to the chip. Be sure that the  
memory chip is seated correctly in the socket.  
1838 Series Circuit Boards Memory Chip Location  
1
1
Dimple on chip must be towards the right!  
1
DOORKING, INC., INGLEWOOD, CA 90301  
Title: 1838 Series Memory Chip Location  
Date:  
4/03  
Dwg. No.  
M1838-065-2  
Rev.  
A
1838-065-L-3-10  
Page 11  
 
Page 12  
1838-065-L-3-10  
 
SECTION 2 – WIRING  
Prior to installing wiring to the access control system, we suggest that you become familiar with the  
instructions, illustrations, and wiring guidelines in this manual. This will help insure that you  
installation is performed in an efficient and professional manner.  
The wiring of the access control panel is an extremely important and integral part of the  
overall access control system. Use proper wire for the communication line, power wires, and  
be sure that the system is properly grounded. Check all local building ordinances and  
building codes prior to installing this system. Be sure your installation is in compliance with  
local codes.  
WARNING: If this access control system is used to control a vehicular gate with an automatic  
gate operator, the access devices (card reader, keypad, etc.) must be mounted a minimum of  
ten (10) feet away from the gate and gate operator, or in such a way that the user cannot come  
into contact with the gate or gate operator when using the entry device. If the entry device  
has been installed closer to the automated vehicular gate, do not proceed with any wiring until  
the device has been moved and re-installed so that it is in compliance with these instructions.  
Use only the supplied transformers (or U.L. listed equivalent) to power the access control system and  
any wiegand input devices (16.5 VAC, 20 VA). Do not power any other devices (electric strikes,  
magnetic locks, etc.) from these power transformers. For wire runs up to 100 feet, use 18 AWG, 600  
volt insulated wire. For wire runs up to 200 feet, use 16 AWG, 600 volt insulated wire. Power wires  
are susceptible to noise and hum pickup; therefore it is preferable that you keep power wire runs as  
short as possible.  
This access control system contains a number of static sensitive components that can be damaged or  
destroyed by static discharges during installation or use. Discharge any static prior to removing the  
circuit board from the lobby panel by touching a proper ground device.  
If Tracker expansion boards are being used with this system, refer to the Tracker Installation and  
Wiring manual that came with the Tracker expansion boards, for detailed information on wiring  
Tracker boards to the PC programmable access control system.  
If Elevator Control is used with this system, refer to the Elevator Control Installation and Wiring  
manual for detailed information on wiring the elevator control boards to this system and to the  
elevator push button control panel.  
.
1838-065-L-3-10  
Page 13  
 
2.1 WIRING GUIDELINES  
Do not run high voltage (115 V) power lines and communication lines in the same conduit. These  
should be in separate conduits at least six (6) inches apart. Be sure that all phone line wiring is  
twisted and completely isolated from ground.  
Use only the supplied 16.5 VAC (or U.L. listed equivalent) to power the access control system. Do  
not power any other devices (electric strikes, magnetic locks, lights, etc.) from this  
transformer. Do not run 16 VAC access control system power lines over 200 feet. It is advisable to  
keep these wires as short as possible. Use 18 AWG wire for wire runs up to 100 feet, and 16  
AWG wire for wire runs up to 200 feet. Install a low voltage surge suppresser (DoorKing p/n 1878-  
010 or equivalent) to help protect the entry system from power surges.  
Use Belden 9418 (4-conductor), Belden 9931 (6-conductor) or equivalent for all wiegand device  
wiring. Do not use twisted pair type wire with wiegand format. Float the shield at the wiegand device.  
Do not connect the shield to the wiegand device common. Wiegand wire runs are 500-feet  
maximum.  
A 12 volt .8 amp hour gel-cell battery (DoorKing p/n 1801-008) can be installed in the system to  
provide stand-by power in the event of a power outage. Two batteries are required, one for the  
system power and one for the auxiliary terminal power.  
Proper grounding of this system is a requirement. The use of surge suppressers can significantly  
reduce the chance of component failure because of static charges or surges. To be effective, ground  
connections should be made with a minimum 12 AWG, 600 volt insulated wire to a ground point  
within 10 feet of the access control system. The ground point must be at an electrical panel, a  
metallic cold water pipe that runs in the earth, or a stainless steel grounding rod driven at least ten  
(10) feet into the soil.  
Be sure that you use proper wire that has an insulation rated for an underground environment. All  
wires should be placed in conduits. Proper pre-planning can greatly ease the installation and wiring  
of this system. Always check with the local building code to determine the type of wire required in  
your municipality.  
The 1838 is shipped with two (2) Ferrite Filters. One is installed on the 16 VAC power wires to the  
main circuit board (terminals 19-20). The second is installed and around the wires connected to the  
Auxiliary Terminal strip.  
To install the ferrite filter, simply snap the filter open, place the wires in the circular core, then  
snap the filter closed.  
16 VAC POWER  
AUX TERMINAL WIRES  
Page 14  
1838-065-L-3-10  
 
2.2 TERMINAL DESCRIPTIONS  
MAIN  
DESCRIPTION  
1
2
3
4
Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire.  
Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire.  
Earth Ground Only.  
Switch Input. A closure between terminals 4 and 6 will cause the designated relay(s) to activate for the  
programmed strike time. The Postal Switch is connected here.  
5
6
Microphone Input.  
Common for switch input, A and Z input, speaker, microphone and battery negative.  
7
Speaker Output.  
Not Used.  
8
9
Not Used.  
10  
11  
Not Used.  
Z Input. A closure between terminals 11 and 6 will dial the phone number stored under directory code 1,  
01, 001 or 0001.  
12  
A Input. A closure between terminals 12 and 6 will dial the phone number stored under directory code 0,  
00, 000 or 0000.  
13  
14  
15  
16  
17  
18  
19  
Relay 2 Common – 30 Volt, 3 Amp maximum.  
Relay 2 Contact – 30 Volt, 3 Amp maximum.  
Relay 1 Common – 30 Volt, 3 Amp maximum.  
Relay 1 Normally Closed – 30 Volt, 3 Amp maximum.  
Relay 1 Normally Open – 30 Volt, 3 Amp maximum.  
Microphone Power and Back-up Battery POSITIVE (connect negative to terminal 6).  
16 VAC Input Power – 20 VA minimum.  
100 ft. maximum with 18 AWG wire; 200 ft. maximum with 16 AWG wire.  
20  
16 VAC Input Power – 20 VA minimum.  
100 ft. maximum with 18 AWG wire; 200 ft. maximum with 16 AWG wire.  
AUXILIARY  
DESCRIPTION  
16 VAC Input Power – 20 VA.  
1
2
16 VAC Input Power – 20 VA.  
3
Back-up Battery POSITIVE.  
4
Back-up Battery NEGATIVE.  
5
16 VAC Output.  
6
16 VAC Output.  
7
DATA 0 – Card Reader 2.  
8
DATA 1 – Card Reader 2.  
9
COMMON – Card Reader 2.  
10  
+12 VDC Power – Card Reader 2.  
DATA 0 – Card Reader 1.  
11  
12  
DATA 1 – Card Reader 1.  
13  
COMMON – Card Reader 1.  
14  
+12 VDC Power – Card Reader 1.  
DESCRIPTION  
ELEVATOR  
1
2
3
DATA 1 – connect to Elevator Control Board (2348-010) Terminal 20.  
DATA 0 – connect to Elevator Control Board (2348-010) Terminal 21.  
COMMON – connect to Elevator Control Board (2348-010) Terminal 22.  
1838-065-L-3-10  
Page 15  
 
2.3 WIRING DETAIL  
2.3.1 Controller Only  
30 Series Controller Detail Wiring  
6
DATA 1  
WHT  
GRN  
BLK  
ELEVATOR  
CONTROL  
2348-010  
1
2
3
4
5
6
1
2
3
20  
21  
22  
RS 232  
Connection  
Elevator  
Control  
DATA 0  
COMMON  
Central Office phone line - touch tone, loop start.  
1
2
A switch closure across terminals 4 & 6 will activate relay 1  
for its programmed strike time.  
7
16  
8
Battery Backup - separate batteries required for phone  
system and weigand terminals.  
3
16 Volt, 20 VA UL Listed Transformer.  
4
For 1837, use 16 Volt, 40 VA UL Listed Transformer.  
6
5
RED  
BLK  
WHT  
GRN  
+ 12 VDC  
COMMON  
DATA 1  
14  
13  
12  
11  
Belden 9418 or Equivalent. If card reader is lighted, Belden  
9931 can be used to provide extra wires for light power.  
6
11  
DATA 0  
CARD  
RDR-1  
See Dwg No. M1835-065-5 for detail.  
7
See Elevator Control Board Manual 2348-065 for detail.  
8
Aux power transformer must be connected. Otherwise, RS232,  
elevator control and weigand inputs will not function.  
9
16 VAC output can be used to power lights on card readers that  
have additional lighting for outdoor use.  
10  
11  
12  
13  
14  
15  
16  
17  
Card reader connected to these terminals will operate Relay 1  
for its programmed strike time.  
16  
Card reader connected to these terminals will operate Relay 2  
for its programmed strike time.  
Relay 2 contact is set N.O or N.C. with a jumper on the circuit  
board.  
6
RED  
BLK  
WHT  
GRN  
10  
9
8
+ 12 VDC  
COMMON  
DATA 1  
Electric strikes are wired to Normally Open (N.O.) contacts;  
magnetic locks are wired to the Normally Closed (N.C.) contacts.  
12  
7
DATA 0  
CARD  
RDR-2  
Power for electric strikes or magnetic locks is not provided by the  
system. Use a separate UL listed power supply.  
16 VAC  
OUTPUT  
6
5
10  
Auxiliary and Elevator Control terminals are not available on the  
1834 controller.  
BLK  
NEG 12 VDC INPUT  
POS 12 VDC INPUT  
12 VDC  
BATT  
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for  
runs up to 200 Ft.  
4
3
RED  
3
16 VAC  
PWR  
INPUT  
2
1
3
4
9
Relay 0  
17  
BASIC DOOR CONTROL  
LOCK  
RELAY 0 NORMALLY OPEN  
RELAY 0 NORMALLY CLOSED  
RELAY 0 COMMON  
15  
PWR  
1
2
3
4
6
13 14 15 16 17 18 19 20  
16 VAC  
PWR  
INPUT  
To Control  
Relay  
DOOR  
LOCK  
14  
4
5
17  
C.O.  
PHN  
2
RELAY 1 NORMALLY OPEN  
RELAY 1 NORMALLY CLOSED  
RELAY 1 COMMON  
1
CARD  
READER  
To Card  
Reader Input  
RELAY 2 CONTACT  
RELAY 2 COMMON  
13  
DOORKING, INC., INGLEWOOD, CA 90301  
Title: Detail Wiring - 30 Series Controller  
Date:  
7/04  
Dwg. No.  
M1835-065-2  
Rev.  
B
Page 16  
1838-065-L-3-10  
 
2.3.2 Controller & Expansion Boards 1-8  
30 Series Controller to 2351-010 Expansion Boards 1-8  
Detail Wiring  
1
2
3
4
5
6
1
2
3
RS 232  
Connection  
Elevator  
Control  
12  
14  
13  
12  
11  
7
10  
7
10  
LOCK  
PWR  
LOCK  
PWR  
DOOR  
LOCK  
DOOR  
LOCK  
Board 1  
System Relay 3  
Board 2  
8
+ 12 VDC  
COMMON  
DATA 1  
10  
9
8
System Relay 4  
P2  
P1  
P2  
P1  
DATA 0  
7
GRN  
WHT  
BLK  
GRN  
6
7
8
5
6
6
7
8
5
6
WHT  
BLK  
RED  
16 VAC  
OUTPUT  
6
5
RED  
9
9
10  
10  
6
6
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
+
4
3
NEG 12 VDC INPUT  
POS 12 VDC INPUT  
BLK  
WHT  
GRN  
BRN  
BLU  
7
8
9
7
8
9
To  
Boards  
3-8  
16 VAC  
PWR  
INPUT  
3
2
1
17  
17  
9
12  
13  
14  
12  
13  
14  
4
11  
3
Relay 0  
6
2351-010  
2351-010  
16 VAC  
PWR  
16 VAC  
PWR  
4
4
INPUT  
INPUT  
MAIN  
DR/GATE  
For 1837, use 16 Volt, 40 VA UL Listed Transformer.  
5
6
Belden 9931 or Equivalent. Shield runs continuous. Float the  
shield, do not connect shield to 2351-010 board common.  
1
2
3
4
6
13 14 15 16 17 18 19 20  
16 VAC  
PWR  
INPUT  
Belden 9418 or Equivalent. If reader is lighted, use Belden 9931.  
No connection at controller.  
7
4
5
C.O.  
PHN  
8
2
Communication cable to additional boards is connected in parallel.  
Allows “teeing” of communication cable for optimal cable routing.  
9
1
Power for door strikes or magnetic locks is not provided by the  
system. It must be provided by an external power supply.  
10  
11  
12  
Central Office phone line - touch tone, loop start.  
1
Aux power transformer must be connected. Otherwise, RS232,  
elevator control and weigand inputs will not function.  
A switch closure across terminals 4 & 6 will activate relay 1  
for its programmed strike time.  
2
3
4
See Dwg No. M1835-065-5  
for detail.  
DOORKING, INC., INGLEWOOD, CA 90301  
Battery Backup - separate batteries required for phone  
system and weigand terminals.  
Title: Detail Wiring - 30 Series Controller to 2351-010  
Expansion Boards 1-8  
16 Volt, 20 VA UL Listed Transformer.  
Date:  
7/04  
Dwg. No.  
M1835-065-3  
Rev.  
B
1838-065-L-3-10  
Page 17  
 
2.3.3 Controller & Expansion Boards 1-16  
30 Series Controller to 2351-010 Expansion Boards 1-16  
Detail Wiring  
LOCK  
PWR  
LOCK  
PWR  
10  
10  
1
2
3
4
5
6
1
2
3
7
7
RS 232  
Connection  
Elevator  
Control  
12  
DOOR  
LOCK  
DOOR  
LOCK  
P2  
P1  
P2  
P1  
6
7
5
6
6
7
5
6
8
9
8
9
10  
10  
11  
+ 12 VDC  
COMMON  
DATA 1  
14  
13  
12  
11  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
6
RED  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
6
BLK  
WHT  
GRN  
BRN  
BLU  
7
8
9
7
8
9
To  
Boards  
9-16  
DATA 0  
17  
17  
13  
13  
12  
13  
14  
12  
13  
14  
16 VAC  
PWR  
INPUT  
16 VAC  
PWR  
INPUT  
2351-010  
2351-010  
6
4
4
10  
LOCK  
PWR  
LOCK  
PWR  
10  
7
7
11  
+ 12 VDC  
COMMON  
DATA 1  
10  
9
8
DOOR  
LOCK  
DOOR  
LOCK  
DATA 0  
7
P2  
P1  
P2  
P1  
16 VAC  
OUTPUT  
6
5
6
7
5
6
6
7
5
6
8
9
8
9
+
4
3
10  
10  
3
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
RED  
BLK  
WHT  
GRN  
BRN  
BLU  
6
6
16 VAC  
PWR  
INPUT  
7
8
9
7
8
9
To  
Relay 0  
2
1
Boards  
3-8  
17  
17  
8
4
13  
13  
12  
13  
14  
12  
13  
14  
To Main  
16 VAC  
PWR  
INPUT  
16 VAC  
PWR  
INPUT  
Door / Gate  
2351-010  
2351-010  
13  
6
4
4
9
+
For 1837, use 16 Volt, 40 VA UL Listed Transformer.  
3
5
6
1
2
3
4
6
13 14 15 16 17 18 19 20  
Belden 9931 or Equivalent. Shield runs continuous. Float the shield, do not  
connect shield to 2351-010 board common.  
16 VAC  
PWR  
INPUT  
Belden 9418 or Equivalent. If reader is lighted, Belden 9931 can be used to  
provide extra wires for light power.  
7
5
4
Aux power transformer must be connected. Otherwise, RS232, elevator control and  
weigand inputs will not function.  
C.O.  
PHN  
8
2
Communication cable to additional boards is connected in parallel. Allows “teeing” of  
communication cable for optimal cable routing.  
1
9
Power for door strikes or magnetic locks is not provided by the system. It must be  
provided by an external power supply.  
Central Office phone line - touch tone, loop start.  
1
2
3
10  
11  
12  
13  
A switch closure across terminals 4 & 6 will activate relay 1  
for its programmed strike time.  
No connection at controller.  
DOORKING, INC., INGLEWOOD, CA 90301  
Battery Backup - separate batteries required for phone  
system and weigand terminals.  
See Dwg No. M1835-065-5 for  
detail.  
Title: Detail Wiring - 30 Series Controller to 2351-010  
Expansion Boards 1-16  
16 Volt, 20 VA UL Listed Transformer.  
EARTH Ground.  
4
Date:  
7/04  
Dwg. No.  
M1835-065-4  
Rev.  
B
Page 18  
1838-065-L-3-10  
 
2.3.4 Controller and 1838-120 & 121 Remote Call Stations  
1
2
3
4
5
6
1
2
3
RS 232  
Connection  
Elevator  
Control  
5
Card Reader  
12  
RED  
BLK  
WHT  
GRN  
RED  
BLK  
WHT  
GRN  
+ 12 VDC  
COMMON  
DATA 1  
14  
13  
12  
11  
10  
9
14  
13  
12  
11  
8
DATA 0  
GRN  
PUR  
8
7
10  
9
8
Push To Call  
Speaker  
7
6
WHT  
WHT  
RED  
WHT  
GRN  
5
4
3
2
1
Microphone  
ORG  
GRY  
16 VAC OUTPUT  
16 VAC OUTPUT  
6
5
7
NEG 12 VDC INPUT  
POS 12 VDC INPUT  
4
3
3
16 VAC  
PWR  
INPUT  
1838-120/121  
2
1
4
6
LED Lights  
Central Office phone line - touch tone, loop start.  
13  
1
2
A switch closure across terminals 4 & 6 will activate relay 1 for its  
programmed strike time.  
Battery Backup - separate batteries required for phone system and  
weigand terminals.  
3
3
16 Volt, 20 VA UL Listed Transformer.  
Belden 9418 or Equivalent.  
4
5
Aux power transformer must be connected. Otherwise, RS232, elevator  
control and weigand inputs will not function.  
6
16 VAC output can be used to power lights on card readers that have  
additional lighting for outdoor use.  
7
Weigand card reader or keypad connected to these terminals will operate  
Relay 1 for its programmed strike time.  
8
Electric strikes are wired to Normally Open (N.O.) contacts; magnetic  
locks are wired to the Normally Closed (N.C.) contacts.  
9
Power for electric strikes or magnetic locks is not provided by the system.  
Use a separate UL listed power supply.  
1
2
3
4
5
6
7
11 12 13 14 15 16 17 18 19 20  
10  
11  
12  
13  
16 VAC  
PWR  
INPUT  
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for runs up to  
200 Ft.  
4
11  
1838-120 uses a keypad. 1838-121 uses a card reader. The wiring is the  
same regardless which device is used.  
C.O.  
PHN  
100 Feet maximum between remote call station and controller.  
RELAY 1 NORMALLY OPEN  
RELAY 1 NORMALLY CLOSED  
RELAY 1 COMMON  
9
10  
1
DOORKING, INC., INGLEWOOD, CA 90301  
2
Title: 1838 Remote Call Station - Telephone Interface  
Wire Diagram  
Date: 12/07 Dwg. No. M1838-065-5-B Rev.  
B
1838-065-L-3-10  
Page 19  
 
2.3.5 Controller and 1504-120 & 121 Remote Call Stations  
Aiphone  
LEM-1  
Master  
1
13  
E
1
2
3
4
5
6
1
2
3
RS 232  
Connection  
Elevator  
Control  
Aiphone  
LEF  
Master  
1
13  
E
-
5
Card Reader  
12  
RED  
BLK  
WHT  
GRN  
RED  
BLK  
WHT  
GRN  
+ 12 VDC  
COMMON  
DATA 1  
14  
13  
12  
11  
10  
9
14  
13  
12  
11  
8
DATA 0  
GRN  
WHT  
8
7
10  
9
8
Push To Call  
Speaker  
+
47 uF Cap  
14  
PUR  
WHT  
7
6
5
4
3
2
1
ORG  
GRY  
16 VAC OUTPUT  
16 VAC OUTPUT  
6
5
7
NEG 12 VDC INPUT  
POS 12 VDC INPUT  
4
3
3
16 VAC  
PWR  
INPUT  
1504-120/121  
2
1
4
6
LED Lights  
Central Office phone line - touch tone, loop start.  
1
A switch closure across terminals 4 & 6 will activate relay 1 for its  
programmed strike time.  
2
3
Battery Backup - separate batteries required for phone system and  
weigand terminals.  
3
16 Volt, 20 VA UL Listed Transformer.  
Belden 9418 or Equivalent.  
4
5
Aux power transformer must be connected. Otherwise, RS232, elevator  
control and weigand inputs will not function.  
6
16 VAC output can be used to power lights on card readers that have  
additional lighting for outdoor use.  
7
Weigand card reader or keypad connected to these terminals will operate  
Relay 1 for its programmed strike time.  
8
Electric strikes are wired to Normally Open (N.O.) contacts; magnetic  
locks are wired to the Normally Closed (N.C.) contacts.  
9
Power for electric strikes or magnetic locks is not provided by the system.  
Use a separate UL listed power supply.  
1
2
3
4
5
6
7
11 12 13 14 15 16 17 18 19 20  
10  
11  
12  
13  
14  
16 VAC  
PWR  
INPUT  
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for runs up to  
200 Ft.  
4
11  
1504-120 uses a keypad. 1504-121 uses a card reader. The wiring is the  
same regardless which device is used.  
C.O.  
PHN  
Aiphone Master Intercom Station supplied by others.  
RELAY 1 NORMALLY OPEN  
RELAY 1 NORMALLY CLOSED  
RELAY 1 COMMON  
Place a jumper wire from terminal 6 to terminal 10 if an Aiphone LEM-1  
master station is used.  
9
10  
1
2
DOORKING, INC., INGLEWOOD, CA 90301  
Title: 1838 Remote Call Station - Intercom Interface  
Wire Diagram  
Date: 12/06 Dwg. No. M1838-065-6-A Rev.  
A
Page 20  
1838-065-L-3-10  
 
2.3.6 RS-232 Cable Connection  
RED  
1
2
3
4
5
6
BLACK  
WHITE  
BROWN  
GREEN  
SHIELD  
Connector on 30 Series  
Circuit Boards  
BOARD  
TERMINALS  
DB - 9 DB - 25  
FUNCTION  
Transmit Data  
P/N 1818-040  
PINS  
PINS  
1
2
3
4
5
6
3
2
2
7
8
5
3
4
5
7
Receive Data  
5
1
Request to Send  
Clear to Send  
Signal Ground - Shell  
Not Used  
9
6
DOORKING, INC., INGLEWOOD, CA 90301  
Title: Detail Wiring - 30 Series RS-232 Connector  
Date:  
3/03  
Dwg. No.  
M1835-065-5  
Rev.  
A
1838-065-L-3-10  
Page 21  
 
2.3.7 Postal Lock Box Installation & Wiring – Optional  
At some locations, such as gated communities, it may be necessary to provide access to the mail  
carrier so that they can deliver the mail. Mail carrier access can be provided by the installation of an  
Arrow Postal Lock into a DoorKing Postal Lock Box (p/n 1402-080). This is the same lock that the  
Post Office uses for gang mail boxes. These locks are not available to the public. The installer or the  
building owner/manager will have to call the Post Office and arrange for the installation of this lock  
into the Postal Lock Box.  
1402 Postal Lock Box  
Installation and Wire Connections  
2.5  
2.375  
.875 DIA.  
POSTAL  
2.5  
LOCK BOX  
MADE BY DOORKING INGLEWOOD, CALIF.  
1.875  
5
INSTRUCTIONS  
1. Remove the hole plug from the faceplate of the 1402 lock box.  
2. Cut the wire tie wrapped around the micro-switch.  
3. Mount the postal lock on the studs. The pawl of the lock should  
depress the micro-switch.  
4. Connect COMMON and the NORMALLY CLOSED switch  
contacts to main terminals 4 and 6 in the controller.  
COMMON  
NOTE: The Arrow Postal Lock IS NOT included with the 1402 lock  
box. This lock is not available to the general public and must be  
ordered from the local Post Office.  
N.C.  
Arrow Postal Lock  
DOORKING, INC., INGLEWOOD, CA 90301  
Title: 1402 Postal Lock Box  
Installation and Wire Connections  
Date:  
4/03  
Dwg. No.  
M1838-065-3  
Rev.  
A
Page 22  
1838-065-L-3-10  
 
SECTION 3 – PROGRAMMING  
IMPORTANT! Many of the advanced features available with this access control system cannot be  
programmed from the system keypad. These features include relay hold open time zones, security  
levels, anti-pass back tables, elevator control options and programming via the internet using DKS  
servers. If any of these features are used, the system must be programmed with the DoorKing  
Remote Account Manager for Windows software, VERSION 6.2 or higher. Refer to the software help  
screen for more information on these features.  
We strongly suggest that you read these programming instructions in their entirety before beginning  
any programming of this access control system.  
3.1 GENERAL PROGRAMMING INFORMATION  
The DoorKing PC Programmable Access Control System is primarily programmed by using the  
DoorKing Remote Account Manager for Windows software. However, the system can also be  
programmed from the keypad in the control cabinet. When programming from an off site location with  
a PC, the RING pin must be installed on the circuit board.  
The PC programmable access control system has two relays on the circuit board, both of which are  
programmable for any function required. These relays are designated as Relay 1 (R-1), and Relay 2  
(R-2). If Tracker expansion boards are used with this system, it is very important that you understand  
the function of these two relays. The wiegand input auxiliary terminals (also the Tracker board input  
terminals) will cause R-1 or R-2 to activate. Therefore, if Tracker expansion boards are used with this  
system, R-1 and R-2 are designated as Tracker board command (CMD) relays with R-2 controlling  
tracker boards 1 through 8 (system relays 3-10), and R-1 controlling tracker boards 9 through 16  
(system relays 11-18).  
3.1.1 Programming with a PC  
Prior to programming the system with a PC and the DoorKing Remote Account Manager for Windows  
Software, there is certain information that you must know and must program into the system before  
the computer can communicate with the system. See page 23 to set-up the access control system  
for PC programming. Programming the system with a PC may be accomplished by modem, by direct  
connection via the RS-232 communications terminal (requires 1818-040 cable), via the internet using  
DKS modem servers, via the internet using DKS internet servers, or via a LAN connection. Using the  
DKS internet server option or LAN option requires the 1830-175 TCP/IP kit be installed and the  
DoorKing Remote Account Manager for Windows Software VERSION 6.2 or higher.  
1838-065-L-3-10  
Page 23  
 
3.1.2 Programming from the Keypad  
Follow the programming instructions as described in each section of this manual. The system will  
prompt you with short tones (beep) when programming steps have been followed correctly, and with  
a long tone (beeeeeep) when the programming step is ended. It is highly recommended that you  
complete the user listing in the appendix prior to starting any programming from the keypad. This  
listing will provide you with the information needed to complete the manual programming sequence.  
This symbol _ in the programming steps indicates numbers that you will need to enter, one number  
per symbol. When programming from the keypad, after each programming step is performed  
correctly, a short tone (beep) will be heard. When the programming session is ended, a long tone  
(beeeeeep) will be heard.  
NOTE: Relay hold open time zones, security levels, anti-pass back IN / OUT tables, anti-pass  
back re-sync schedules, holiday schedules and elevator control functions cannot be  
programmed from the system keypad. These functions can only be programmed from a PC  
using the Remote Account Manager Software.  
3.1.3 System Memory  
Beginning in January, 2010, the 1838 access control system is available with a 500 or 3000 memory  
(APB) chips installed in the system. The information below is to assist you with programming older  
systems or when there is a need to change the memory chips to match a chip set on another system  
already installed. Prior to starting the programming of the PC programmable access control system,  
you must know the memory capacity and type of the EEPROM chips that are installed in the unit.  
This can be determined by inspecting the small chip that has a tag listing the memory size on it and  
will be labeled APB if anti-pass back is enabled. The memory size determines the number of  
residents, vendors, four-digit entry codes and device codes that can be stored in the system. APB  
indicates that the chip set has anti-pass back capability. The table shows the valid numbers available  
with each memory level.  
Part Number  
System  
Memory  
User  
Name  
Capacity  
Entry Code  
Capacity  
Device  
Code  
Capacity  
Standard  
APB  
1838-150  
1838-151  
1838-152  
1838-153  
1838-154  
1838-155  
1838-156  
1838-157  
1838-140  
1838-141  
1838-142  
1838-143  
1838-144  
1838-145  
1838-146  
1838-147  
25  
75  
25  
75  
25  
75  
625  
1875  
3125  
6250  
8000  
8000  
8000  
8000  
125  
250  
500  
1000  
2000  
3000  
125  
250  
500  
1000  
2000  
3000  
125  
250  
500  
1000  
2000  
3000  
Page 24  
1838-065-L-3-10  
 
3.2 PROGRAMMING WITH A PC  
Prior to programming the PC Programmable Access Control System with the DoorKing Remote  
Account Manager for Windows software and the user supplied PC, the system must have the  
MASTER CODE programmed into it. The master code cannot be set with the PC and must be  
programmed from the system keypad.  
NOTE: The programming steps in this section (3.2.1 through 3.2.6) can only be programmed  
from the system keypad. There is no programming sequence in the Remote Account Manager  
Software for these functions.  
3.2.1 Master Code  
This programming step sets the system MASTER CODE. The master code is the four-digit number  
required to gain access to the system memory. You need to know the master code prior to  
programming the system with the PC, or to perform any of the programming functions on the  
following pages.  
Factory setting = 9999  
1. Open the cabinet of the telephone entry system and turn the master code switch (the  
small toggle switch) on.  
2. Enter a four-digit master code _ _ _ _ then press * (beep).  
3. Turn the master code switch off and close the cabinet.  
3.2.2 Single or Multiple Systems  
This program sequence sets the access control system to operate as a single unit on the phone line,  
or to share the phone line with other units. If multiple systems are sharing the same phone line, then  
each one must be set as a "multiple system" and each must have a unique master code.  
Factory setting = Single System.  
1. Press * 0 4 and then enter the four-digit MASTER CODE _ _ _ _ (beep).  
2. Enter 0 * (beep) for a single system or 1 * (beep) for multiple systems.  
3. Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.2.3 Programming Resident Elevator Button Relay Time  
When elevator control is in use, an access device such as a card reader must be installed in the  
elevator car to allow residents access to the floors in the building. The time interval that the button(s)  
is “live” after the resident activates the access device is dependant on the revision level of the 1838  
access controller circuit board, not the 2348 elevator control board. The relay time interval for 1838  
circuit boards with revision level A-C is set at 7 seconds. The time interval can be  
programmed from 1 – 254 seconds on boards with revision level D and higher.  
Factory setting = 007  
1. Press * 3 6 and then enter the four digit master code _ _ _ _ (beep).  
2. Enter the relay time in seconds _ _ _ (001-254) then press * (beep).  
3. Press 0 # together to end this programming sequence (beeeeeep).  
1838-065-L-3-10  
Page 25  
 
3.2.4 Open Tone On or Off  
The following programming sequence turns the open tone (when the relays activate) either On or Off.  
This feature is available on Rev J boards or higher.  
Factory setting = 1 (tone on)  
1. Press * 1 5 and then enter the four digit master code _ _ _ _ (beep).  
2. Enter 1 for yes (tone will sound) or 0 for no (tone will not sound) then press * (beep).  
3. Press 0 # together to end this programming sequence (beeeeeep).  
3.2.5 Elevator Control Function  
This new elevator feature authorizes floor access to the Floor Level identified in the Resident Screen  
in the software program AND to the floor(s) level identified in the Security Level screen. If this feature  
is turned off, access will be granted only the floor identified in the user’s security level. This feature is  
available on Rev J boards or higher.  
1. Press * 7 5 and then enter the four digit master code _ _ _ _ (beep).  
2. Enter 1 for yes (access is authorized to both the floor identified in the resident screen and  
to the floor(s) identified in the user’s security level) or 0 for no (access is authorized only  
to the floor(s) identified in the security level screen) then press * (beep).  
3. Press 0 # together to end this programming sequence (beeeeeep).  
3.2.6 RS-232 Speed Setting  
The following programming sequence sets an optional faster RS-232 speed. This feature is available  
on Rev L boards or higher and the Remote Account Manager Software, Version 6.2, must be used.  
Factory setting = 0 (9600 baud rate)  
1. Press * 8 5 and then enter the four digit master code _ _ _ _ (beep).  
2. Enter 0 for 9600 baud rate or 1 for 19200 baud rate then press * (beep).  
3. Press 0 # together to end this programming sequence (beeeeeep).  
STOP!!  
If the access control system is to be programmed from a PC, no other programming is required at the  
system itself. Refer to the Remote Account Manager for Windows Software help screens for  
additional programming information. Continue with the remaining sections in this chapter if the  
access control system will be programmed by any other method. If the factory setting matches your  
need, there is no reason to reprogram that section.  
Remember that relay hold open time zones, security levels, and elevator control functions can only be  
programmed from the Remote Account Manager Software. If any of these features are being used,  
do not proceed with any other programming steps in this manual.  
Page 26  
1838-065-L-3-10  
 
3.3 GENERAL PROGRAMMING  
Proceed with the programming steps on the following pages only if PC programming will not be used.  
3.3.1 Relay Strike Time  
These steps will program Relay 1 and Relay 2 strike times. Strike times can be programmed from 1/4  
second (enter 00 in step 4) up to 99 seconds by entering the desired time in seconds. If Tracker  
expansion boards are going to be used with this system, set Relay 2 strike time to 00 for Tracker  
boards 1-8. If more than 8 Tracker boards are being used, set Relay 1 strike time to 00 (for Tracker  
boards 9-16).  
Factory setting for relay strike times are: Relay 1 = 01, Relay 2 = 01.  
1.  
2.  
3.  
4.  
5.  
Press * 0 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Press 1 * to set relay 1, or 2 * to set relay 2 strike time.  
Enter the two-digit strike time _ _ (00-99) then press * (beep).  
Repeat steps 2 and 3 to set other relay strike times.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.3.2 Talk Time  
The talk time set here does not affect the telephone numbers that are programmed under directory  
codes 0, 00, 000, 0000 (input A) and 1, 01, 001, 0001 (input Z). The talk time for these two directory  
codes are factory set to the maximum. Phone numbers programmed under these directory codes  
should be reserved for management or emergency phone numbers that generally require longer  
conversations. This programming sequence can be used to set the maximum time allowed for  
conversation when the entry system places a call to a phone number programmed under directory  
code 2, 02, 002 or 0002 (inputs A-Z together). The talk time can be set from 1 second up to 255  
seconds (4 minutes, 15 seconds) and is entered as a three-digit number. For example, to set a talk  
time of 20 seconds, enter 020 in step 3.  
Factory setting for talk time = 60 seconds.  
NOTE: This programming step is only used when a DKS Remote Call Station is connected to  
the 1838 system, and only if the telephone number is programmed under directory code 2, 02,  
002 or 0002.  
1. Press * 0 8 and enter the four digit MASTER CODE _ _ _ _ (beep).  
2. Enter three digits for talk time (seconds) _ _ _ (001-255) then press * (beep).  
3. Press 0 # TOGETHER to end this programming step (beeeeeep).  
1838-065-L-3-10  
Page 27  
 
3.3.3 Tone Open Numbers  
These steps will program the tone open numbers for relays 1 and 2. You will need to enter a four-  
digit number (see chart below) to set the relay functions. If a function is not desired, enter # in place  
of a number. For example, if you want the relay to have a momentary activation function only, and  
you want the relay to activate when the number 9 is pressed on a touch-tone phone after calling the  
system, enter 9 # # # in step 4. Do not duplicate tone open numbers, i.e., don’t set relay 1 and 2  
tone-open numbers all to 9. If Tracker expansion boards are connected to the system, there is no  
need to set a momentary open tone open number for the tracker control relay(s). However, you may  
want to set HOLD and DEACTIVATE tone numbers, which will allow management to have a function  
to automatically unlock all doors/gates controlled by a Tracker board (refer to 4.2.2).  
Factory setting is: Relay 1 = 9876, Relay 2 = 5432.  
1.  
2.  
3.  
4.  
5.  
Press * 0 5 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Press 1 * to set relay 1 or 2 * to set relay 2 tone numbers.  
Enter the four-digit tone open number code _ _ _ _ then press * (beep).  
Repeat steps 2 and 3 to set the other relay tone open numbers.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
NUMBER  
1st Digit  
FUNCTION  
Momentary activation. Relay will activate for the programmed strike time (3.3.1).  
Relay hold. Relay will activate and remain activated until commanded to release.  
Relay release. Deactivates the relay hold command.  
2nd Digit  
3rd Digit  
4th Digit  
Relay hold 1-hour. Relay will activate for 1-hour and then will automatically deactivate itself.  
3.3.4 Input Switch  
This programming sequence sets what relay(s) will activate when the input (postal) switch input is  
activated on the access control system. The system can be programmed so that only one relay will  
activate, or any combination of relays will activate. To cause a relay to activate, enter a 1 in it's  
respective character slot, or enter a zero to not activate the relay. Any combination of 1's or 0's is  
permissible. For example, entering 010 in step 3 will cause only relay 1 to activate. Entering 011 will  
cause both relay 1 and relay 2 to activate.  
Factory setting = 010.  
NOTE: Although you are setting the input switch activation for two relays only, you must  
enter a three-digit code in step 2. Always use 0 as the first digit.  
1.  
2.  
3.  
Press * 5 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the three-digit (1's or 0's only) postal relay code _ _ _ then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
Page 28  
1838-065-L-3-10  
 
3.3.5 Touch-tone / Rotary-dial  
This programming sequence will set the remote call station to dial out in either a touch-tone or rotary  
format. Generally, this will be set for touch-tone.  
Factory setting = touch-tone.  
NOTE: This programming step is only used when a DKS Remote Call Station is connected to  
the 1838 system.  
1.  
2.  
3.  
Press * 0 7 and enter the four digit MASTER CODE _ _ _ _ (beep).  
Enter 0 * (beep) for touch-tone or enter 1 * (beep) for rotary.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.3.6 Rotary-dial 9  
This programming sequence sets which relay(s) will activate when the system receives a rotary-dial 9  
open command from a rotary telephone. The system can be programmed so that only one relay will  
activate, or any combination of relays will activate. To cause a relay to activate, enter a 1 in it's  
respective character slot, or enter a 0 to not activate the relay. Any combination of 1's or 0's is  
permissible. For example, entering 010 in step 3 will cause only relay 1 to activate. Entering 011 will  
cause both relay 1 and relay 2 to activate.  
Factory setting = 010.  
NOTE: Although you are setting the rotary dial 9 activation for two relays only, you must enter  
a three-digit code in step 2. Always use 0 as the first digit.  
1.  
2.  
3.  
Press * 5 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the three-digit (1's or 0's only) rotary 9 code _ _ _ then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
1838-065-L-3-10  
Page 29  
 
3.4 PROGRAMMING PHONE NUMBER  
NOTE: These programming steps are only used when a DKS 1838-120 or 1838-121 Remote  
Call Station is connected to the 1838 system.  
3.4.1 Programming the Directory Code Length  
This programming sequence sets the directory code length to 1 - 2 - 3 or 4 digits.  
Factory setting is three (3) digits.  
CAUTION: This programming sequence will delete all directory codes that have been  
previously programmed into the system.  
1. Press * 2 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
2. Enter the desired directory code length _ (1, 2, 3 or 4) then press * (beep).  
3. Enter 0 then * to cancel this command or enter 1 then * to confirm this command. A long  
tone (beeeeeep) will sound when the programming is complete.  
3.4.2 Programming 7-digit Phone Number  
In this programming sequence, the directory code and 7-digit phone number will be programmed into  
the system. Be sure you have programmed the directory code length that you desire as described in  
3.4.1. Changing the directory code length after programming the telephone number will erase  
all the numbers and directory codes that have been programmed. To program a phone number  
that will be referenced to an area code (long distance calls and 10 digit calling), follow the instructions  
under 3.4.3 and 3.4.4.  
NOTE: If this system is being used in an area that requires 10 digit dialing, proceed to 3.4.3  
and 3.4.4 to program the area code and phone number.  
1. Press * 0 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
2. Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.4.1)  
then press * (beep),  
3. Enter the seven-digit phone number _ _ _ _ _ _ _ then press * (beep). If the number that  
you are entering in this step is less than seven-digits, enter # in the empty spaces. For  
example, if the system is connected to a PBX that requires four-digit extension numbers  
and you want to enter extension 2217, you would enter this number as 2217#### then  
press * (beep).  
4. Press 0 # TOGETHER to end this programming step (beeeeeep).  
NOTE: Only the following Directory Codes may be used: 0, 00, 000, 0000, OR 1, 01, 001, 0001,  
OR 2, 02, 002, 0002.  
Page 30  
1838-065-L-3-10  
 
3.4.3 Programming Area Code  
Program an area code when 10-digit or long distance calling is required. The area code will be  
entered as a four-digit number (1 + the three digit area code) for long distance dialing. If an area  
code is being programmed to facilitate 10-digit calling requirements, precede the three-digit area code  
with #.  
1.  
2.  
3.  
Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter 1 then press * (beep).  
Enter the four digit area code _ _ _ _ then press * (beep). NOTE-1: for long distance  
calling requirements, enter 1 and the three-digit area code. NOTE-2: for 10-digit  
calling requirements, enter # and the three-digit area code.  
4.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.4.4 Programming Phone Numbers with Area Code  
In this section, phone number is referenced to the area code that was programmed in 3.4.3.  
NOTE: If long distance or 10-digit dialing is not required, program the seven digit telephone  
numbers as described in 3.4.2.  
1.  
2.  
Press * 4 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in  
3.5.1) then press * (beep).  
3.  
4.  
Enter 1 then press * (beep).  
Enter the seven-digit phone number _ _ _ _ _ _ _ then press * (beep). If the number  
that you are entering in this step is less than seven-digits, enter # in the empty  
spaces. See 3.4.2, step 3.  
5.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
1838-065-L-3-10  
Page 31  
 
3.4.5 Delete Phone Number  
This programming sequence is used to delete the phone number under a known directory code.  
1.  
2.  
Press * 0 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in  
3.5.1) then press * (beep).  
3.  
4.  
Press # # # # # # # then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.4.6 Delete Area Code  
This program sequence deletes the area code programmed into the system.  
1.  
2.  
3.  
4.  
Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter 1 then press * (beep).  
Enter # # # # then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.4.7 PBX Line Access Code Programming  
If the 1838 / Remote Call Station system is connected to a PBX telephone system rather than a  
dedicated C.O. line, you may need to set the unit to dial a line access code prior to dialing the a  
phone number. Typically, the line access code is “9”, but check with the PBX system administrator to  
be sure.  
1.  
2.  
3.  
Press * 0 9 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the line access code number _ then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
NOTE: To change a line access number, enter the correct number in step 2. To  
delete a line access number, enter # in step 2.  
Page 32  
1838-065-L-3-10  
 
3.5 PROGRAMMING DEVICE CODES  
The PC programmable access control system must be equipped with a MemPLUS chip to program  
device codes into its memory. Device codes must be five (5) digits in length and are typically card  
and transmitter codes. Each device code that you enter is assigned to the directory code that you  
select. Up to 25 device numbers can be entered under a single directory code, up to a maximum of  
8,000 for the system. You cannot duplicate device codes.  
3.5.1 Programming Device Codes  
This program sequence enters device (card, transmitter, digital) codes into the system memory.  
1.  
2.  
Press * 7 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code that the device code is to be assigned to (1, 2, 3 or 4 digits  
depending on what was programmed in 3.4.1) then press * (beep).  
3.  
4.  
5.  
Enter the five-digit device code _ _ _ _ _ then press * (beep).  
Repeat steps 2 and 3 to enter additional device codes.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.5.2 Deleting Device Codes  
This program sequence deletes individual device codes.  
1.  
2.  
Press * 7 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in  
3.4.1) then press * (beep).  
3.  
4.  
5.  
Enter the five-digit device code _ _ _ _ _ then press * (beep).  
Repeat steps 2 and 3 to delete additional device codes.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.5.3 Enabling Facility Codes  
This program sequence allows you to use (enable) or not use (disable) facility codes.  
1.  
2.  
3.  
Press * 7 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter 0 to disable facility codes or enter 1 to enable facility codes then press * (beep).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.5.4 Programming Facility Codes  
This program sequence enters device facility codes into the system memory. Up to 10 facility codes  
(reference numbers 0 through 9) may be programmed. Valid facility codes are 000 – 255.  
1.  
2.  
3.  
4.  
5.  
Press * 7 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the first facility code reference number _ (0 – 9) then press * (beep).  
Enter the three-digit facility code _ _ _ then press * (beep).  
Repeat steps 2 and 3 to enter additional facility codes.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
1838-065-L-3-10  
Page 33  
 
3.6 FOUR-DIGIT ENTRY CODE  
A DoorKing slave keypad (P/N 1814-075) is required if four-digit entry codes are going to be used to  
access a door or gate. It is important to understand that four-digit entry codes are not the same as a  
five-digit PIN (Personal Identification Number) code inputted to the system from a weigand keypad.  
Four-digit entry codes can only activate relay 1 or relay 2 on the 1842-010 circuit board, regardless if  
Tracker expansion boards are used or not. If Tracker expansion boards are controlled by relay 2, the  
four-digit entry codes must be set to activate relay 1. If both relays are used to control Tracker  
expansion boards, then four-digit entry codes cannot be used and should not be programmed into the  
system. Under this condition, if digital PIN codes are desired, use a weigand keypad (P/N 1815-050  
or 1815-051) connected to a Tracker board.  
3.6.1 Programming Four-digit Entry Codes  
1.  
2.  
Press * 0 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in  
3.4.1) then press * (beep).  
3.  
4.  
5.  
Enter the four-digit entry code _ _ _ _ then press * (beep).  
Repeat steps 2 and 3 to enter additional entry codes.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.6.2 Delete Four-digit Entry Codes  
1.  
2.  
Press * 0 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in  
3.4.1) then press * (beep).  
3.  
4.  
5.  
Press # # # # * (beep).  
Repeat steps 2 and 3 to delete more entry codes.  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
3.6.3 Entry Code Ranges  
Four-digit entry codes can be made to activate relay 1 or relay 2 or any combination of relays by  
programming HI and LOW ranges for each relay. Ranges may overlap, which will cause more than  
one relay to activate if this is desired. For example, if the low boundary for relay 1 and 2 is 2000, and  
the hi boundary is 3000 for relay 1 and 4000 for relay 2, then entry codes between 2000 and 3000 will  
activate both relays, and entry codes between 3001 and 4000 will only activate relay 2.  
1.  
2.  
3.  
4.  
5.  
6.  
Press * 1 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Press 1 * to set relay 1, or 2 * to set relay 2 boundaries.  
Enter the four-digit low boundary _ _ _ _ then press * (beep).  
Enter the four-digit high boundary _ _ _ _ then press * (beep).  
Repeat steps 2, 3, and 4 to set the other relay boundaries (or proceed to step 7).  
Press 0 # TOGETHER to end this programming step (beeeeeep).  
Page 34  
1838-065-L-3-10  
 
3.7 ANTI-PASS BACK – 1833, 1835, 1837 only with APB CHIP SET  
The programming steps below will allow you to set up and program some basic functions for the anti-  
pass back feature. However, you must set up the IN and OUT relay programming table in the  
Remote Account Manager software, version 5.6. Anti-Pass Back tables cannot be set from the  
keypad. Refer to manual 1835-066.  
3.7.1 Programming the Anti-Pass Back Mode  
Anti-Pass Back (APB) can be set to operate in one of three different modes. PASSIVE APB records  
an APB Violation and will allow entry or exit. ACTIVE APB records an APB Violation and will not  
allow entry or exit. TRAP APB records an APB Violation and will allow entry but not exit.  
1.  
2.  
3.  
Press * 4 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).  
Enter 0 for OFF, 1 for PASSIVE, 2 for ACTIVE or 3 for TRAP, then press * (beep).  
Press 0 # TOGETHER to end this programming step.  
3.7.2 Re-Sync All Devices  
This programming step is used to allow all cards one ‘move’ either in or out without causing an APB  
Violation to be recorded.  
1.  
2.  
3.  
Press * 4 5 and enter the four digit MASTER CODE _ _ _ _ (beep).  
Press 1 to Re-Sync ALL devices or press 0 to not Re-Sync, then press * (beeeeeep).  
The programming sequence will end itself after all cards are re-synced.  
3.7.3 Re-Sync Individual Devices  
This programming step is used to re-sync a single card only.  
1. Press * 4 6 and enter the four digit MASTER CODE _ _ _ _ (beep).  
2. Enter the five digit device number _ _ _ _ _ then press * (beep).  
3. Press 0 # TOGETHER to end this programming step.  
3.7.4 Reset Facility Counter  
This programming step is used to reset the facility counter. The facility counter keeps track of the  
number of “IN’s” and “OUT’s” when using APB mode.  
1. Press * 4 8 and enter the four digit MASTER CODE _ _ _ _ (beep).  
2. Enter a five digit number that you want the count to start at _ _ _ _ _ then press * (beep).  
(Example: to start at 25, enter 00025)  
3. Press 0 # TOGETHER to end this programming step.  
1838-065-L-3-10  
Page 35  
 
3.8 CONTROL BOARD ADJUSTMENTS  
1838 Control Board Adjustments  
1
2
3
7
4
5
6
1
2
3
6
10  
14  
13  
12  
11  
10  
9
11  
8
9
5
7
6
5
4
3
2
1
12  
2
1
3
8
1
2
3
4
5
6
7
8
9
10 11 12 13 14 15 16 17 18 19 20  
4
Master Code Toggle Switch  
Ring Pin  
Feedback  
1
2
3
4
5
6
7
8
9
Speaker Volume  
Microphone Volume  
Click Sensitivity  
10  
11  
12  
Relay 2 Contact Normally Open (NO) /  
Normally Closed (NC) Jumper  
Main Terminal Strip  
Auxiliary Terminal Strip  
Elevator Control Terminal Strip  
RS 232 Terminal Strip  
Keypad Pins  
DOORKING, INC., INGLEWOOD, CA 90301  
Title: 1838 Board Adjustments  
Date: 12/06 Dwg. No.  
M1838-065-4  
Rev.  
B
Page 36  
1838-065-L-3-10  
 
3.8.1 Master Code Switch  
1. The master code switch is left in the off position for normal operation. Turn the master  
code switch on when setting the system master code. See programming instructions to  
set the system master code. If the master code switch is turned on and a new master  
code is not entered, the system will sound a long tone after approximately 30 seconds.  
This tone will continue every 30 seconds until a new master code is entered, or until the  
switch is turned off.  
3.8.2 Ring Pin  
1. The ring pin is labeled RING on the control board. This shorting pin must be installed to  
allow the system to answer any calls placed to it. If remote programming or remote relay  
operation is to be used, the shorting pin must be installed. Removing the shorting pin will  
cause the system to never answer any call placed to it.  
3.8.3 Relay 2 Contact Pin  
1. This shorting pin sets the contacts on relay number two to be set to either Normally Open  
(NO) or Normally Closed (NC). The pin is set to NO from the factory.  
1838-065-L-3-10  
Page 37  
 
Note: 3.8.4 and 3.8.5 are only applicable if a Remote Call Station is connected to the 1838  
controller.  
3.8.4 Speaker Volume, Microphone and Feedback  
Speaker volume, microphone volume and feedback all interact with each other to affect the audio  
performance of the system. Use the following steps to set these adjustments.  
1. Open the 1838 controller and locate the speaker volume, microphone volume and  
feedback adjustments (see page 34).  
2. Set the speaker volume about 1/3 from full counter-clockwise.  
3. Set the microphone volume to 1/2.  
4. Place a phone call from Remote Call Station. If feedback occurs, turn the speaker  
volume counter-clockwise until it ceases.  
5. While still on the line, ask the other party to remain silent while rubbing your finger over  
the microphone hole on the face plate. Rotate the feedback adjustment throughout its  
range while listening to the sound coming from the speaker. When the sound is  
minimum, this is the correct setting.  
6. Speaker volume and microphone volume may now be adjusted to desired levels. If both  
are set too loud, feedback may result. For louder speaker volume, the microphone  
volume may need to be decreased. For louder microphone volume, the speaker volume  
may need to be decreased.  
7. Normal setting for both speaker volume and microphone volume is about 1/2.  
8. After setting these adjustments, place some test calls. If feedback occurs, microphone  
and/or speaker volume will need to be reduced.  
3.8.5 Click Sensitivity – For Use with Rotary Dial Phone(s) Only  
1. Open the front of the 1838 controller and locate the click sensitivity adjustment.  
2. If rotary a dial phone is not used, set the click sensitivity to full counter-clockwise to  
disable this feature. If a rotary dial phone is used, proceed to step 3.  
3. Place a phone call from the Remote Call Station. After the call is answered, ask the party  
to dial 9 while you adjust the click sensitivity potentiometer (the party may have to dial 9  
several times for you to obtain the correct adjustment). When the door or gate opens,  
this is the correct adjustment for the click sensitivity.  
4. NOTE: Adjusting the click sensitivity too high (potentiometer fully clockwise) could cause  
the system to respond to loud noises while it is in use. If this happens, rotate the click  
sensitivity potentiometer counter clockwise 1/8 turn and re-test the system. You may  
have to perform this step several times to find the correct adjustment.  
Page 38  
1838-065-L-3-10  
 
SECTION 4 – OPERATING INSTRUCTIONS  
4.1 USER INSTRUCTIONS  
4.1.1 Card Access  
Card access is provided by card readers or automatic vehicle Identification devices (AVID) that can  
be connected to the 1838 controller.  
1. If the system uses proximity type readers, present the card or PROXmtr™ to the reader  
by holding it close the reader head.  
2. If the system uses an AVID system, operation is automatic.  
4.1.2 RF Transmitters  
RF transmitters are typically used to control vehicular access through automated gates. Some RF  
transmitters, called PROXmtr’s™, have a proximity card built-in that enables them to also be used as  
cards to access areas controlled by a card reader.  
1.  
2.  
Press the transmitter button when in view of, and within 75 feet of the access gate.  
PROXmtr’s™ only: hold the transmitter near the proximity card reader head.  
4.1.3 Five-Digit PIN Codes  
Five-digit PIN (Personal Identification Number) codes should not be confused with four-digit entry  
codes. Although both type codes are entered on a keypad, the access system processes them and  
treats the codes in different ways.  
1. Enter the five-digit code directly on the wiegand keypad. A valid code will open the door  
or gate.  
If management decides to utilize PIN codes, system users should be instructed to keep their unique  
code secret. Telling other persons their code or allowing other persons to use their code  
compromises security and defeats the purpose of the system.  
4.1.4 Four-Digit Entry Codes  
Four-digit entry codes provide a means for a person to gain access by using a four-digit code entered  
on a slave keypad connected to the controller. The four-digit code will activate either relay 1, relay 2  
or both relays depending on the boundaries that have been programmed in 3.6.3.  
1. Press # and then enter the four-digit code on the slave keypad.  
If management decides to utilize entry codes, system users should be instructed to keep their unique  
code secret. Telling other persons their code or allowing other persons to use their code  
compromises security and defeats the purpose of the system.  
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Page 39  
 
4.2 SYSTEM ADMINISTRATOR INSTRUCTIONS  
The system administrator can perform the following operations from a remote location using a touch-  
tone telephone if the optional telephone line has been connected to the 1838 controller. You  
must know the phone number of the line that the system is installed on and the system master code.  
4.2.1 Opening the Door / Gate From A Remote Location  
1. Call the telephone number that the system is installed on. The 1838 will answer with a  
short beep.  
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).  
3. Press the desired tone-open number _ (short beep).  
4. Hang-up.  
Note: Step-3, refer to 3.3.3 to determine which tone-open numbers have been programmed  
(momentary open, hold open, release, hold open 1-hour).  
4.2.2 Tracker Board Override Command  
The Tracker board override command is used when Tracker expansion boards are connected to the  
system. This command will cause ALL Tracker boards connected to the system to open or  
unlock the door or gate that they are controlling, and will remain in this state until commanded  
to return to normal operation. This feature is useful when management wants to open all gates or  
unlock all doors – perhaps during an emergency situation for example. Hold-open tone numbers  
must be programmed for the override command to be functional. See 3.3.3.  
1. Call the telephone number that the system is installed on. The 1838 will answer with a  
short beep.  
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).  
3. Enter the HOLD tone number _ (short beep).  
4. Hang-up.  
To release the override command, repeat the steps above but enter the RELEASE tone number in  
step 3.  
4.3.3 Relay Check  
The access system can be called and a check can be made to determine if any of the relays in the  
system are in a "hold open" mode. This check can be useful if your gate (or door) is held open and  
you suspect that one of the system relays may be the cause.  
1. Call the telephone number that the system is installed on. The system will answer with a  
short beep.  
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).  
3. The system will emit a series of short tones if the relay is in a continuous activation mode.  
Relay 1 activated:  
Relay 2 activated:  
beep - pause - beep - pause . . .  
beep beep - pause - beep beep - pause . . .  
4. Press the programmed tone number _ to deactivate the relay (short beep). The system  
will automatically hang up.  
Page 40  
1838-065-L-3-10  
 
SECTION 5 – MAINTENANCE  
The DoorKing 1838 access controller is essentially a maintenance free device. When the unit is  
properly installed, it should provide years of trouble free service. Maintenance is limited to updating  
the directory and phone number and/or card/transmitter codes as users are added and deleted from  
the system.  
5.1 TROUBLE SHOOTING  
If problems should develop with your access control system, refer to the trouble-shooting guide on the  
following pages to try and correct any problems. Our experience has shown that a majority of  
reported problems are actually programming related and can be corrected on site. If problems persist  
and they cannot be corrected, contact your authorized DoorKing dealer for assistance. Before  
performing any trouble-shooting, check the following:  
1.  
2.  
Have a good VOM meter handy to check voltages and continuity.  
Have a telephone test set (DoorKing p/n 1800-050 or equivalent) to check the  
telephone line. Noise on the phone line will cause problems with the entry system.  
3.  
4.  
5.  
Be sure that the entry system case is properly grounded.  
Be sure that the telephone wires are twisted.  
A hum on the system indicates that the phone line or 16 VAC power lines may be  
grounded. Check to be sure that the phone lines or power lines are not shorted to  
ground.  
6.  
7.  
Check the 16 VAC system power. Be sure that the transformer is properly rated (20  
VA). Keep the wire run from the transformer to the entry system as short as possible.  
Use 16 or 18 AWG, 600 volt insulated wire only. The importance of proper power  
wiring cannot be over stressed!  
Isolate the access controller. Disconnect any external devices, such as Tracker  
expansion boards, elevator control boards, RS232 connection, card readers, RF  
receivers, keypads, etc. which may affect the operation of the controller.  
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Page 41  
 
SYMPTON  
POSSIBLE SOLUTION(S)  
Cannot get into  
Wrong master code entered. Start over.  
programming mode.  
Waiting too long between pushing buttons. Enter information quicker.  
Keypad is not plugged into board correctly. Cable points to the left.  
Memory chips are installed backwards.  
System emits a long  
tone and cancels  
programming.  
Waiting too long between pushing buttons.  
Forgetting to press # first when programming.  
Keypad is dead.  
No power. Check for 16 VAC input power.  
Check that the keypad is properly connected to the circuit board. The cable on the  
plug points to the left when connected to the circuit board.  
Buzz or noise on the  
phone line.  
Disconnect the phone line from the system and check it with a handset. If line is  
noisy, problem is with the phone line and not the entry system.  
Check for any shorts to ground behind the circuit board.  
Check for pinched wires near the door hinge.  
Check for 16-volt power shorted to ground.  
Check for phone line shorted to ground.  
Check that phone wires are twisted.  
Check that the proper type of phone wire was used for an outdoor and / or  
underground application.  
Check that all wires, speaker, keypad, etc. are isolated from ground.  
Check that the cabinet is properly grounded. Be sure that case ground (terminal 3)  
is not used as a low voltage common.  
Check for excessive voltage drop on 16 VAC power.  
Volume is set too high (3.8.4).  
Ringing or howling  
from the speaker.  
Door strike locks on.  
Excessive voltage-drop on 16 VAC line.  
Using a transformer with too low VA rating.  
Relay strike time programmed too long (3.3.1).  
Door strike or gate  
operator holds open.  
System was given a hold open command. Call the system and press the tone  
deactivate number (3.3.3).  
System will not  
Ring pin is not installed (3.8.2).  
answer when called.  
Bad phone line or insufficient ring voltage.  
Re-program tone-open number to 9 (3.3.3).  
Touch-tone 9 will not  
activate relay.  
If phone emits a short pulse rather than a long tone, press 9 twice in rapid  
succession 9 9.  
Try another phone that is known to work.  
Lower speaker volume (3.8.4).  
Relay activates but  
gate operator will not  
open.  
Re-program relay strike time for a longer period (3.3.1).  
Check wiring to gate operator.  
Check gate operator.  
Postal switch will not  
activate relay.  
Be sure that the wire-tie has been clipped off the postal switch.  
Be sure that the relay has been programmed for postal switch input (3.3.4).  
Be sure postal switch is connected properly.  
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1838-065-L-3-10  
 
SYMPTON  
POSSIBLE SOLUTION(S)  
Four-digit entry codes  
will not work.  
Forgetting to press # first.  
Re-program the entry code ranges (3.6.3).  
Entry codes will not  
activate relay 1.  
Re-program relay 1 low and high ranges (3.6.3).  
Entry codes will not  
activate relay 2.  
Re-program relay 2 low and high ranges (3.6.3).  
Master code switch is in the ON position (3.8.1).  
System emits a beep  
every 30 seconds.  
System emits 2 short  
beeps when powered  
up.  
The memory chip size (small chip) and the main memory storage ship (large chip)  
do not match in memory size. By pressing 1, the main memory storage chip will be  
matched to the memory size chip. All data in the main memory will be erased  
when this function is performed.  
System emits 3 short  
beeps when powered  
up.  
The small chip in the PC board socket is for a telephone entry system and cannot be  
used in the access control system.  
5.1.1 RS-232 Test  
This test procedure will check the RS-232 hardware to determine a pass or fail mode. You will need  
two short pieces of wire to perform this test.  
1. Open the cabinet of the access control system and locate the RS-232 terminals in the  
upper right hand corner of the control board.  
2. Short terminal 1 to terminal 2 using the first piece of wire.  
3. Short terminal 3 to terminal 4 using the second piece of wire.  
4. Press * 1 7 and enter the four-digit master code _ _ _ _ (beep).  
5. Press * .  
PASS - A long tone will be heard (Beeeeeep).  
FAIL - Two short tones and then a long tone will be heard (Beep - Beep - Beeeeeep).  
6. Remove the jumper wires from the terminal after performing this test.  
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Page 43  
 
5.1.2 Floor, Elevator, Security Level Test Programming  
This programming sequence is included for troubleshooting the elevator control board(s) only. It  
allows you to enter basic information for troubleshooting purposes. You will need the Elevator  
Control Installation Manual for additional information regarding troubleshooting the elevator control  
board(s).  
1.  
2.  
Press * 4 2 and enter the four-digit master code _ _ _ _ (beep).  
Enter a know directory code that has been programmed into the system (1, 2, 3 or 4  
digits depending on the number programmed in 3.4.1) then press * (beep).  
3.  
Enter a five-digit number that represents a two-digit floor number (01-64); a single-  
digit elevator reference number (1-8); and a two-digit security level number (00-30)  
_ _ _ _ _ then press * (beep).  
4.  
5.  
Repeat steps 2 and 3 to program additional floor numbers, elevator reference and  
security level codes.  
Press 0 # TOGETHER to cancel the weigand test mode.  
5.1.3 Elevator Board(s) Hardware Test  
This programming sequence is designed for trouble shooting the elevator control board(s) that may  
be connected to the access control system. This sequence will take approximately four (4) minutes to  
complete and will check the operation of the CALL relay, and then all the odd numbered relays, then  
all the even numbered relays on the elevator control board(s). This test confirms communication  
between the 1818 circuit board and the elevator control board(s).  
1.  
2.  
Press * 7 6 and enter the four-digit master code _ _ _ _ (beep).  
Enter the elevator shaft number _ (1, 2, 3 or 4) then press * (beep).  
Once the test starts, the CALL relay (LED ON) will activate, and then ALL odd  
numbered relays will activate, and then ALL even numbered relays will activate on  
the 1st elevator control board. After this sequence, if more than one elevator control  
board is connected, ALL odd numbered relays, and then ALL even numbered relays  
will activate on the 2nd elevator control board. After this sequence, ALL odd  
numbered relays, and then ALL even numbered relays will activate on the 3rd  
elevator control board. After this sequence, ALL odd numbered relays, and then ALL  
even numbered relays will activate on the 4th elevator control board. This sequence  
will repeat itself ten (10) times.  
3.  
Once the test is complete (approximately 4 minutes), this programming sequence will  
automatically end itself.  
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1838-065-L-3-10  
 
5.1.4 Elevator Board / Floor Hardware Test  
This testing sequence will allow you to check activation of individual relays on the elevator control  
board(s) and will confirm communication between the 1838 circuit board and the elevator control  
board(s).  
1. Press * 7 7 and enter the four-digit master code _ _ _ _ (beep).  
2. Enter the elevator shaft number _ (1, 2, 3 or 4) then press * (beep).  
3. Enter the two-digit floor number _ _ , then press * (beep).  
4. The relay LED on the elevator control board that represents the floor number entered will  
turn ON for approximately 1 second.  
5. To check other floor relays, repeat steps 2 and 3.  
6. When complete with the testing, press 0 # TOGETHER to end this testing sequence.  
NOTE: This program test sequence will automatically end itself if no keypad inputs are  
detected after approximately 30 seconds.  
Refer to the Elevator Control board installation manual for more information on trouble  
shooting the elevator control boards.  
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Page 45  
 
5.2 ACCESSORIES  
Card Readers  
RF Devices  
A variety of DKS, AWID and HID proximity readers are available for use  
with the 1838 controller. Most 26-bit card readers will interface with the  
1838 controller.  
RF devices provide remote access control for vehicular gates. Use  
DoorKing MicroPLUS™ wiegand receiver (P/N 8056-080) or DoorKing  
MicroCLIK wiegand receiver (P/N 8059-080) and corresponding  
transmitters.  
PROXmtr™  
DoorKing PROXmtr’s provide both RF access control and proximity card  
access control in a single, compact package. Requires a MicroPLUS  
wiegand receiver and DKS, AWID or HID proximity card readers.  
Digital Keypad  
Provides a wiegand output when users enter their 5-digit PIN code.  
P/N 1815-050 and 1815-051.  
Slave Keypad  
Provides for use of 4-digit entry codes (P/N 1814-075).  
Surge Suppressers  
High voltage (115 V) suppresser. P/N 1878-076. Phone line  
suppresser. P/N 1878-077. Low voltage (28 V) suppresser. P/N 1878-  
078.  
Telephone Test Set  
Battery  
Includes clips, cord and carrying case. P/N 1800-050.  
12 volt .8 amp hour gel cell provides stand by power during power  
interruptions. P/N 1801-008.  
Tracker Boards  
Tracker expansion boards (P/N 2351-010) allow the system to operate  
up to sixteen individual doors or gates, provides door ajar and forced  
entry alarms, and can activate local and building alarm systems. Also  
allows DoorKing gate operators to report gate operator data and activity  
to the entry system.  
RS-232 Cable  
RS-232 cable with DB-9 connector on one end and wires on the other  
end. Use this cable to program the entry system from a PC using RS-  
232 communications instead of the modem. P/N 1818-040.  
TCP/IP Kit  
P/N 1830-175 – enables the 1838 system to send and receive data via  
the DKS Internet Server or a LAN.  
Elevator Board  
Small Enclosure  
Large Enclosure  
Elevator control boards (P/N 2348-010) provide control of up to four  
elevators, with each elevator having a maximum of 64 floors.  
Provides a weather resistant lockable enclosure for a single Tracker™  
expansion board.  
Provides a weather resistant lockable enclosure for up to four (4)  
Tracker™ expansion boards and includes convenience outlets for four  
(4) accessory transformers.  
Remote Call Station  
Provides voice communication to a remote location via the telephone  
network. Available with a keypad (1838-120) or card reader (1838-121).  
Page 46  
1838-065-L-3-10  
 
5.3 LOG TABLES  
Complete the information in the tables on the following pages to maintain a record of the information  
that has been programmed into the access control system if the system IS NOT being programmed  
from a PC. If PC programming is being utilized, there is no reason to maintain these log sheets since  
the PC will maintain a complete record of the information that has been programmed.  
Make copies of the user log sheet so that you have enough to complete a listing of all users and data.  
Enter the information as shown in the example below. DIR is the user’s unique directory code and  
can be 1 to 4 digits (3.4.1). Enter the user’s four-digit entry code (3.6.1) in the ENT field if they are  
used. Enter the user’s unique device code (3.5.1) in the DEVICE field if access control devices  
(Transmitters, cards, etc.) are used. Enter the SEC LEVEL (Security Level), FL (Floor), and ER  
(Elevator Reference) numbers as required.  
NAME  
PHONE #  
765-0000  
DIR  
173  
ENT  
DEVICE  
04231  
SEC LEVEL  
02  
FL  
14  
ER  
2
Smith, John  
3812  
MASTER CODE (3.2.1)  
RELAY STRIKE TIME (3.3.1)  
RELAY 1 RELAY 2  
TONE OPEN NUMBERS (3.3.3)  
RELAY 1  
RELAY 2  
MOMENTARY ACTIVATION  
CONTINUOUS ACTIVATION  
RELEASE  
ACTIVATE 1 HOUR  
POSTAL SWITCH ACTIVATES (3.3.3)  
RELAY 1  
RELAY 2  
ENTRY CODE RANGES (3.7.3)  
RELAY 1  
RELAY 2  
LOW BOUNDRY  
HIGH BOUNDRY  
1838-065-L-3-10  
Page 47  
 
NAME  
PHONE  
NUMBER  
DIR  
CODE  
ENT  
CODE  
DEVICE  
CODE  
SEC  
LEVEL  
FL ER  
Make additional copies of this table as needed.  
Page 48  
1838-065-L-3-10  
 
1838-065-L-3-10  
Page 49  
 

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