Owner’s Manual
1838
PC Programmable Multi-Door Access Controller
DoorKing, Inc.
120 Glasgow Avenue
Inglewood, California
90301
U.S.A.
Phone: 310-645-0023
Fax: 310-641-1586
P/N 1838-065 REV L, 3/10
Copyright 2003 DoorKing, Inc. All rights reserved.
Use this manual with the following models only.
Model 1838 Access Controller, REV F or Higher
DoorKing, Inc. reserves the right to make changes in the products described in this manual
without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions
or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to
this manual. This manual is copyrighted, all rights reserved. No portion of this manual may be
copied, reproduced, translated, or reduced to any electronic medium without prior written consent
from DoorKing, Inc.
1838-065-L-3-10
Page 3
TABLE OF CONTENTS
Preface
Important Notices......................................................................................................................................................6
Important Information................................................................................................................................................7
Features ..................................................................................................................................................................8
Section 1 – Installation
1.1
Installation Guidelines ..............................................................................................................................9
1.1.1 Mounting Information................................................................................................................10
Memory Chip Installation..........................................................................................................................11
1.2
Section 2 – Wiring
General Information..................................................................................................................................................13
2.1
2.2
2.3
Wiring Guidelines .....................................................................................................................................14
Terminal Identification ..............................................................................................................................15
Wiring Detail
2.3.1
2.3.2
2.3.3
2.3.4
2.3.5
2.3.6
2.3.7
Controller Only .........................................................................................................................16
Controller and Expansion Boards 1-8 ......................................................................................17
Controller and Expansion Boards 1-16 ....................................................................................18
Controller and 1838-120 & 121 Remote Call Stations .............................................................19
Controller and 1504-120 & 121 Remote Call Stations .............................................................20
RS-232 Cable Connection........................................................................................................21
Postal Lock Box Installation & Wiring.......................................................................................22
Section 3 – Programming
3.1
General Programming Information
3.1.1
3.1.2
3.1.3
Programming with a PC ...........................................................................................................23
Programming from the Keypad ................................................................................................24
System Memory .......................................................................................................................24
3.2
Programming with a PC
3.2.1
3.2.2
3.2.3
3.2.4
3.2.5
3.2.6
Master Code.............................................................................................................................25
Single or Multiple Systems.......................................................................................................25
Programming Resident Elevator Button Relay Time................................................................25
Open Tone On / Off..................................................................................................................26
Elevator Control Function.........................................................................................................26
RS-232 Speed Setting..............................................................................................................26
3.3
General Programming
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
Relay Strike Time.....................................................................................................................27
Talk Time..................................................................................................................................27
Tone Open Numbers................................................................................................................28
Input Switch..............................................................................................................................28
Touch Tone / Rotary Dial .........................................................................................................29
Rotary Dial 9.............................................................................................................................29
3.4
Programming Phone Number
3.4.1
3.4.2
3.4.3
3.4.4
3.4.5
3.4.6
3.4.7
Programming Directory Code Length.......................................................................................30
Programming 7-Digit Phone Number .......................................................................................30
Programming Area Code..........................................................................................................31
Programming Phone Number with Area Code.........................................................................31
Delete Phone Number..............................................................................................................32
Delete Area Code.....................................................................................................................32
PBX Line Access Code Programming......................................................................................32
Page 4
1838-065-L-3-10
3.5
Device Codes
3.5.1
3.5.2
3.5.3
3.5.4
Programming Device Codes ....................................................................................................33
Deleting Device Codes.............................................................................................................33
Enabling Facility Codes............................................................................................................33
Programming Facility Codes....................................................................................................33
3.6
3.7
Four-digit Entry Codes
3.6.1
3.6.2
3.6.3
Programming Four-digit Entry Codes.......................................................................................34
Delete Four-digit Entry Codes..................................................................................................34
Entry Code Ranges..................................................................................................................34
Anti-Pass Back
3.7.1
3.7.2
3.7.3
3.7.4
Programming Anti-Pass Back Mode ........................................................................................35
Re-Sync All Devices.................................................................................................................35
Re-Sync Individual Devices .....................................................................................................35
Reset Facility Counter..............................................................................................................35
3.8
Control Board Adjustments
3.8.1
3.8.2
3.8.3
3.8.4
3.8.5
Master Code Switch.................................................................................................................37
Ring Pin....................................................................................................................................37
Relay 2 Contact Pin .................................................................................................................37
Speaker Volume, Microphone and Feedback..........................................................................38
Click Sensitivity ........................................................................................................................38
Section 4 – Operating Instructions
4.1
User Instructions
4.1.1
4.1.2
4.1.3
4.1.4
Card Access.............................................................................................................................39
RF Transmitters .......................................................................................................................39
Five-Digit PIN Codes................................................................................................................39
Four-Digit Entry Codes.............................................................................................................39
4.2
System Administrator
4.2.1
4.2.2
4.2.3
Opening from a Remote Location ............................................................................................40
Tracker Board Override Hold Open Command........................................................................40
Relay Check.............................................................................................................................40
Section 5 – Maintenance and Trouble Shooting
5.1
Trouble Shooting....................................................................................................................................41
5.1.1
5.1.2
5.1.3
5.1.4
RS-232 Test.............................................................................................................................43
Floor, Elevator, Security Level Test Programming...................................................................44
Elevator Board Hardware Test.................................................................................................44
Elevator Board Floor Hardware Test........................................................................................45
5.2
Accessories ............................................................................................................................................46
Log Tables................................................................................................................................................47
1838-065-L-3-10
Page 5
IMPORTANT NOTICE
FCC - UNITED STATES
This equipment has been tested and found to comply with the limits for a class A digital device,
pursuant to Part 15 of the FCC Rules and Regulations. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC Registration Number: DUF6VT-12874-OT-T
DOC - CANADA
The Canadian Department of Communications label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective, operational, and
safety requirements. The Department does not guarantee the equipment will operate to the users
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable means of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure, for their own protection, that the electrical ground connections of the power
utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
DOC Registration Number: 1736 4528 A
Notice:
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to
be connected to a telephone loop which is used by the device, to prevent overloading. The
termination on a loop may consist of any combination of devices subject only to the requirement that
the sum of the load numbers of all the devices does not exceed 100.
Notice:
DoorKing does not provide a power transformer on units sold into Canada. Use only transformers that
are CSA listed to power this entry system. The model 1838 requires a 16.5-volt, 20 VA transformer.
Listing:
This product has been tested to and found to be in compliance with the U.L 294 Safety Standard by
Intertek Testing Services NA Inc. (a Nationally Recognized Testing Laboratory) and is ETL listed.
Page 6
1838-065-L-3-10
IMPORTANT INFORMATION
•
•
•
Prior to beginning the installation of the access control system, we suggest that you become
familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help
insure that you installation is performed in an efficient and professional manner.
The proper installation of the access controller is an extremely important and integral part of
the overall access control system. Check all local building ordinances and building codes
prior to installing this system. Be sure your installation is in compliance with local codes.
When used to control a door or pedestrian gate, try to locate the access controller as near as
possible to the entry point. The unit should be mounted on a rigid wall to prevent excessive
shock and vibration from closing doors or gates. Continuous vibration and shock from
slamming doors or spring-loaded pedestrian gates will damage the circuit board. Under no
circumstances should the unit be mounted directly to a moving door or gate.
•
ADA mounting requirements for door control. The mounting of the access control device
(card reader, keypad, etc.) shall be in such a way that it is readily usable by a person sitting
in a wheelchair with an approximate eye level of 45 inches and shall comply with the
following requirements:
1. If the clear floor space allows only forward approach to the device, the maximum high
forward reach allowed is 48 inches above grade to the top of a keypad.
2. If the high forward reach to the system is over an obstruction of greater than 20
inches but less than 25 inches, the maximum high forward reach allowed is 44 inches
above grade to the top of a keypad.
3. If the clear floor space allows parallel approach by a person in a wheelchair, the
maximum high side reach shall be 54 inches above grade to the top of a keypad.
4. If the high side reach is over an obstruction of 24 inches or less, the maximum high
side reach allowed is 46 inches above grade to the top of a keypad.
•
•
When used to control a vehicular gate with an automatic gate operator, the access
control device (card reader, keypad, etc.) must be mounted a minimum of ten (10) feet
away from the gate and gate operator, or in such a way that a person cannot operate
the device and/or touch the gate or gate operator at the same time.
Be sure that access control devices are installed so that they are not directly in the traffic
lane. Gooseneck mounting post and kiosks work well for these type systems. When
planning where to locate the access device, take into consideration traffic lane layouts, turn
around lanes for rejected access, conduit runs, power availability, etc.
•
•
This access system controller contains a number of static sensitive components that can be
damaged or destroyed by static discharges during installation or use. Discharge any static
prior to removing the circuit board by touching a proper ground device.
Instruct the end user to read and follow these instructions. Instruct the end user to
never let children play with or operate any access control device. This Owner’s
Manual is the property of the end user and must be left with them when installation is
complete.
1838-065-L-3-10
Page 7
FEATURES
•
•
•
Can provide service for up to 3000 system users.
Can store up to 8000 card, transmitter or digital PIN codes.
Can interface with DKS Remote Call Stations to provide telephone communication and entry
control (P/N 1838-120, 1838-121).
•
System can be programmed with a PC by modem, RS-232 (requires 1818-040 RS-232
cable), via the internet using DKS Modem Server, via the internet using DKS Internet Server
or by a LAN connection (LAN and internet server option requires 1830-175 TCP/IP kit).
Programming via the DKS internet server or LAN requires Remote Account Manager
Software V 6.2.
•
Transaction buffer stores the last 8000 events and has its own backup power source to retain
memory during power outages.
•
•
View LIVE Transactions.
31-security levels total (security level 00 always denies entry, security level 01 always admits
entry), with 29 programmable security levels, each with four time zones allows you to control
and restrict user access as needed.
•
•
•
•
•
Programmable holiday schedule.
Facility codes can be enabled or disabled. Store up to 10 different facility codes.
True Anti-Pass Back feature. Requires APB chip set.
Two internal relays allow the system to control two entry points.
System can be expanded to control up to 16 entry points. Tracker expansion boards are
required (one for each additional entry point) and are not included with the system. Tracker
boards also provide output for door ajar and forced entry alarms.
•
•
Optional elevator control board(s) can control up to four elevators with each elevator serving
up to 64 floors.
System will interface with selected models of DKS DoorKing vehicular gate operators to
provide gate operator information and data (requires a Tracker board for each gate operator
that is to send data to the system).
Page 8
1838-065-L-3-10
SECTION 1 - INSTALLATION
If you are going to use a telephone line with this controller, order it at least two weeks prior to the
planned installation date. This will assure that a phone line is available when the unit is installed.
The telephone company will require the following information from you:
Type:
Touch Tone, Loop Start
0.0 A
Ringer Equivalence:
Jack Type:
RJ11C
FCC Registration (US):
DOC (Canada):
Electrical Listing:
DUF6VT-12874-OT-T
1736 4528 A
Complies with U.L. 294 - ETL Listed
.
1.1 Installation Guidelines
1. Open the cabinet of the access controller and disconnect the keypad ribbon cable from
the main circuit board.
2. Remove the 6-32 x 1/2 round head screws from the right side of the circuit board.
3. Remove the circuit board by gently pulling it out of the main terminal edge connector.
CAUTION - the circuit board contains static sensitive components. Discharge any static
electricity from your hands by touching a proper ground device before removing the
circuit board. Place the circuit board where it will not be damaged.
4. Mount the access controller cabinet using 8-32 screws. The access controller has four 8-
32 blind pems installed in each corner. See page 10.
5. Route wiring into the cabinet. Do not apply any power at this time.
6. Clean out the cabinet. Be sure that all dirt, metal and/or wood debris is removed from the
cabinet and that the terminal strip edge connector is clean and free of any loose particles.
7. Re-install the circuit board into the cabinet by gently pushing the circuit board terminals
into the edge connector. CAUTION - the circuit board contains static sensitive
components. Discharge any static electricity from your hands by touching a proper
ground device before removing the circuit board.
8. Secure the circuit board to the cabinet using the screws removed in step 2.
9. Plug the keypad ribbon cable into the circuit board. The cable points to the left.
WARNING! If this access control system is used to control a vehicular gate
with an automatic gate operator, the access control device must be mounted
a minimum of ten (10) feet away from the gate and gate operator, or in such a
way that a person cannot operate the access control device and touch the
gate or gate operator at the same time.
1838-065-L-3-10
Page 9
1.1.1 Mount Information
If used to control a door or pedestrian gate, try to locate the access controller as near as possible to
the entry point. The unit should be mounted on a rigid wall to prevent excessive shock and vibration
from closing doors or gates. Continuous vibration and shock from slamming doors or spring-loaded
pedestrian gates will damage the circuit board. Under no circumstances should the unit be
mounted directly to a moving door or gate.
.625
10.75
12.25
4.0
.875 KO
3-Places
1.125 KO
2-Places
1.5
3.75
6.0
12.0
DOORKING, INC., INGLEWOOD, CA 90301
Title: Model 1838 Controller Mounting Dimensions
Date:
7/03
Dwg. No.
M1838-065-1
Rev.
B
Page 10
1838-065-L-3-10
1.2 Memory Chip Installation
The access controller is shipped with two memory chips packaged in a separate box inside the
shipping container. The memory chips must be installed for the system to operate.
CAUTION!! Do not install the memory chips with power to the system turned on. Attempting
to install the memory chips with power on will irrevocably damage the chips. Memory chips
are a static sensitive component. Discharge any static electricity from your hands by
touching a proper ground device before removing the control board. Handle the memory
chips with care.
1. The large memory chip socket is colored black and is located in the center of the circuit
board. Be sure that the handle is in the un-locked position (pointing up). Be sure that
power to the telephone entry system is off.
2. Carefully insert the memory chip into the socket. The small half circular indentation on
the chip must be to the right. CAUTION: Installing the memory chip backwards will
cause permanent damage to the chip. Be sure that the memory chip is seated correctly
in the socket, then move the lever to the locked position.
3. Install the small memory chip in the socket located at the bottom of the circuit board. The
small circular indentation on the chip must be to the right. CAUTION: Installing the
memory chip backwards will cause permanent damage to the chip. Be sure that the
memory chip is seated correctly in the socket.
1838 Series Circuit Boards Memory Chip Location
1
1
Dimple on chip must be towards the right!
1
DOORKING, INC., INGLEWOOD, CA 90301
Title: 1838 Series Memory Chip Location
Date:
4/03
Dwg. No.
M1838-065-2
Rev.
A
1838-065-L-3-10
Page 11
Page 12
1838-065-L-3-10
SECTION 2 – WIRING
Prior to installing wiring to the access control system, we suggest that you become familiar with the
instructions, illustrations, and wiring guidelines in this manual. This will help insure that you
installation is performed in an efficient and professional manner.
The wiring of the access control panel is an extremely important and integral part of the
overall access control system. Use proper wire for the communication line, power wires, and
be sure that the system is properly grounded. Check all local building ordinances and
building codes prior to installing this system. Be sure your installation is in compliance with
local codes.
WARNING: If this access control system is used to control a vehicular gate with an automatic
gate operator, the access devices (card reader, keypad, etc.) must be mounted a minimum of
ten (10) feet away from the gate and gate operator, or in such a way that the user cannot come
into contact with the gate or gate operator when using the entry device. If the entry device
has been installed closer to the automated vehicular gate, do not proceed with any wiring until
the device has been moved and re-installed so that it is in compliance with these instructions.
Use only the supplied transformers (or U.L. listed equivalent) to power the access control system and
any wiegand input devices (16.5 VAC, 20 VA). Do not power any other devices (electric strikes,
magnetic locks, etc.) from these power transformers. For wire runs up to 100 feet, use 18 AWG, 600
volt insulated wire. For wire runs up to 200 feet, use 16 AWG, 600 volt insulated wire. Power wires
are susceptible to noise and hum pickup; therefore it is preferable that you keep power wire runs as
short as possible.
This access control system contains a number of static sensitive components that can be damaged or
destroyed by static discharges during installation or use. Discharge any static prior to removing the
circuit board from the lobby panel by touching a proper ground device.
If Tracker expansion boards are being used with this system, refer to the Tracker Installation and
Wiring manual that came with the Tracker expansion boards, for detailed information on wiring
Tracker boards to the PC programmable access control system.
If Elevator Control is used with this system, refer to the Elevator Control Installation and Wiring
manual for detailed information on wiring the elevator control boards to this system and to the
elevator push button control panel.
.
1838-065-L-3-10
Page 13
2.1 WIRING GUIDELINES
Do not run high voltage (115 V) power lines and communication lines in the same conduit. These
should be in separate conduits at least six (6) inches apart. Be sure that all phone line wiring is
twisted and completely isolated from ground.
Use only the supplied 16.5 VAC (or U.L. listed equivalent) to power the access control system. Do
not power any other devices (electric strikes, magnetic locks, lights, etc.) from this
transformer. Do not run 16 VAC access control system power lines over 200 feet. It is advisable to
keep these wires as short as possible. Use 18 AWG wire for wire runs up to 100 feet, and 16
AWG wire for wire runs up to 200 feet. Install a low voltage surge suppresser (DoorKing p/n 1878-
010 or equivalent) to help protect the entry system from power surges.
Use Belden 9418 (4-conductor), Belden 9931 (6-conductor) or equivalent for all wiegand device
wiring. Do not use twisted pair type wire with wiegand format. Float the shield at the wiegand device.
Do not connect the shield to the wiegand device common. Wiegand wire runs are 500-feet
maximum.
A 12 volt .8 amp hour gel-cell battery (DoorKing p/n 1801-008) can be installed in the system to
provide stand-by power in the event of a power outage. Two batteries are required, one for the
system power and one for the auxiliary terminal power.
Proper grounding of this system is a requirement. The use of surge suppressers can significantly
reduce the chance of component failure because of static charges or surges. To be effective, ground
connections should be made with a minimum 12 AWG, 600 volt insulated wire to a ground point
within 10 feet of the access control system. The ground point must be at an electrical panel, a
metallic cold water pipe that runs in the earth, or a stainless steel grounding rod driven at least ten
(10) feet into the soil.
Be sure that you use proper wire that has an insulation rated for an underground environment. All
wires should be placed in conduits. Proper pre-planning can greatly ease the installation and wiring
of this system. Always check with the local building code to determine the type of wire required in
your municipality.
The 1838 is shipped with two (2) Ferrite Filters. One is installed on the 16 VAC power wires to the
main circuit board (terminals 19-20). The second is installed and around the wires connected to the
Auxiliary Terminal strip.
•
To install the ferrite filter, simply snap the filter open, place the wires in the circular core, then
snap the filter closed.
16 VAC POWER
AUX TERMINAL WIRES
Page 14
1838-065-L-3-10
2.2 TERMINAL DESCRIPTIONS
MAIN
DESCRIPTION
1
2
3
4
Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire.
Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire.
Earth Ground Only.
Switch Input. A closure between terminals 4 and 6 will cause the designated relay(s) to activate for the
programmed strike time. The Postal Switch is connected here.
5
6
Microphone Input.
Common for switch input, A and Z input, speaker, microphone and battery negative.
7
Speaker Output.
Not Used.
8
9
Not Used.
10
11
Not Used.
Z Input. A closure between terminals 11 and 6 will dial the phone number stored under directory code 1,
01, 001 or 0001.
12
A Input. A closure between terminals 12 and 6 will dial the phone number stored under directory code 0,
00, 000 or 0000.
13
14
15
16
17
18
19
Relay 2 Common – 30 Volt, 3 Amp maximum.
Relay 2 Contact – 30 Volt, 3 Amp maximum.
Relay 1 Common – 30 Volt, 3 Amp maximum.
Relay 1 Normally Closed – 30 Volt, 3 Amp maximum.
Relay 1 Normally Open – 30 Volt, 3 Amp maximum.
Microphone Power and Back-up Battery POSITIVE (connect negative to terminal 6).
16 VAC Input Power – 20 VA minimum.
100 ft. maximum with 18 AWG wire; 200 ft. maximum with 16 AWG wire.
20
16 VAC Input Power – 20 VA minimum.
100 ft. maximum with 18 AWG wire; 200 ft. maximum with 16 AWG wire.
AUXILIARY
DESCRIPTION
16 VAC Input Power – 20 VA.
1
2
16 VAC Input Power – 20 VA.
3
Back-up Battery POSITIVE.
4
Back-up Battery NEGATIVE.
5
16 VAC Output.
6
16 VAC Output.
7
DATA 0 – Card Reader 2.
8
DATA 1 – Card Reader 2.
9
COMMON – Card Reader 2.
10
+12 VDC Power – Card Reader 2.
DATA 0 – Card Reader 1.
11
12
DATA 1 – Card Reader 1.
13
COMMON – Card Reader 1.
14
+12 VDC Power – Card Reader 1.
DESCRIPTION
ELEVATOR
1
2
3
DATA 1 – connect to Elevator Control Board (2348-010) Terminal 20.
DATA 0 – connect to Elevator Control Board (2348-010) Terminal 21.
COMMON – connect to Elevator Control Board (2348-010) Terminal 22.
1838-065-L-3-10
Page 15
2.3 WIRING DETAIL
2.3.1 Controller Only
30 Series Controller Detail Wiring
6
DATA 1
WHT
GRN
BLK
ELEVATOR
CONTROL
2348-010
1
2
3
4
5
6
1
2
3
20
21
22
RS 232
Connection
Elevator
Control
DATA 0
COMMON
Central Office phone line - touch tone, loop start.
1
2
A switch closure across terminals 4 & 6 will activate relay 1
for its programmed strike time.
7
16
8
Battery Backup - separate batteries required for phone
system and weigand terminals.
3
16 Volt, 20 VA UL Listed Transformer.
4
For 1837, use 16 Volt, 40 VA UL Listed Transformer.
6
5
RED
BLK
WHT
GRN
+ 12 VDC
COMMON
DATA 1
14
13
12
11
Belden 9418 or Equivalent. If card reader is lighted, Belden
9931 can be used to provide extra wires for light power.
6
11
DATA 0
CARD
RDR-1
See Dwg No. M1835-065-5 for detail.
7
See Elevator Control Board Manual 2348-065 for detail.
8
Aux power transformer must be connected. Otherwise, RS232,
elevator control and weigand inputs will not function.
9
16 VAC output can be used to power lights on card readers that
have additional lighting for outdoor use.
10
11
12
13
14
15
16
17
Card reader connected to these terminals will operate Relay 1
for its programmed strike time.
16
Card reader connected to these terminals will operate Relay 2
for its programmed strike time.
Relay 2 contact is set N.O or N.C. with a jumper on the circuit
board.
6
RED
BLK
WHT
GRN
10
9
8
+ 12 VDC
COMMON
DATA 1
Electric strikes are wired to Normally Open (N.O.) contacts;
magnetic locks are wired to the Normally Closed (N.C.) contacts.
12
7
DATA 0
CARD
RDR-2
Power for electric strikes or magnetic locks is not provided by the
system. Use a separate UL listed power supply.
16 VAC
OUTPUT
6
5
10
Auxiliary and Elevator Control terminals are not available on the
1834 controller.
BLK
NEG 12 VDC INPUT
POS 12 VDC INPUT
12 VDC
BATT
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for
runs up to 200 Ft.
4
3
RED
3
16 VAC
PWR
INPUT
2
1
3
4
9
Relay 0
17
BASIC DOOR CONTROL
LOCK
RELAY 0 NORMALLY OPEN
RELAY 0 NORMALLY CLOSED
RELAY 0 COMMON
15
PWR
1
2
3
4
6
13 14 15 16 17 18 19 20
16 VAC
PWR
INPUT
To Control
Relay
DOOR
LOCK
14
4
5
17
C.O.
PHN
2
RELAY 1 NORMALLY OPEN
RELAY 1 NORMALLY CLOSED
RELAY 1 COMMON
1
CARD
READER
To Card
Reader Input
RELAY 2 CONTACT
RELAY 2 COMMON
13
DOORKING, INC., INGLEWOOD, CA 90301
Title: Detail Wiring - 30 Series Controller
Date:
7/04
Dwg. No.
M1835-065-2
Rev.
B
Page 16
1838-065-L-3-10
2.3.2 Controller & Expansion Boards 1-8
30 Series Controller to 2351-010 Expansion Boards 1-8
Detail Wiring
1
2
3
4
5
6
1
2
3
RS 232
Connection
Elevator
Control
12
14
13
12
11
7
10
7
10
LOCK
PWR
LOCK
PWR
DOOR
LOCK
DOOR
LOCK
Board 1
System Relay 3
Board 2
8
+ 12 VDC
COMMON
DATA 1
10
9
8
System Relay 4
P2
P1
P2
P1
DATA 0
7
GRN
WHT
BLK
GRN
6
7
8
5
6
6
7
8
5
6
WHT
BLK
RED
16 VAC
OUTPUT
6
5
RED
9
9
10
10
6
6
RED
BLK
WHT
GRN
BRN
BLU
RED
BLK
WHT
GRN
BRN
BLU
RED
RED
BLK
WHT
GRN
BRN
BLU
+
4
3
NEG 12 VDC INPUT
POS 12 VDC INPUT
BLK
WHT
GRN
BRN
BLU
7
8
9
7
8
9
To
Boards
3-8
16 VAC
PWR
INPUT
3
2
1
17
17
9
12
13
14
12
13
14
4
11
3
Relay 0
6
2351-010
2351-010
16 VAC
PWR
16 VAC
PWR
4
4
INPUT
INPUT
MAIN
DR/GATE
For 1837, use 16 Volt, 40 VA UL Listed Transformer.
5
6
Belden 9931 or Equivalent. Shield runs continuous. Float the
shield, do not connect shield to 2351-010 board common.
1
2
3
4
6
13 14 15 16 17 18 19 20
16 VAC
PWR
INPUT
Belden 9418 or Equivalent. If reader is lighted, use Belden 9931.
No connection at controller.
7
4
5
C.O.
PHN
8
2
Communication cable to additional boards is connected in parallel.
Allows “teeing” of communication cable for optimal cable routing.
9
1
Power for door strikes or magnetic locks is not provided by the
system. It must be provided by an external power supply.
10
11
12
Central Office phone line - touch tone, loop start.
1
Aux power transformer must be connected. Otherwise, RS232,
elevator control and weigand inputs will not function.
A switch closure across terminals 4 & 6 will activate relay 1
for its programmed strike time.
2
3
4
See Dwg No. M1835-065-5
for detail.
DOORKING, INC., INGLEWOOD, CA 90301
Battery Backup - separate batteries required for phone
system and weigand terminals.
Title: Detail Wiring - 30 Series Controller to 2351-010
Expansion Boards 1-8
16 Volt, 20 VA UL Listed Transformer.
Date:
7/04
Dwg. No.
M1835-065-3
Rev.
B
1838-065-L-3-10
Page 17
2.3.3 Controller & Expansion Boards 1-16
30 Series Controller to 2351-010 Expansion Boards 1-16
Detail Wiring
LOCK
PWR
LOCK
PWR
10
10
1
2
3
4
5
6
1
2
3
7
7
RS 232
Connection
Elevator
Control
12
DOOR
LOCK
DOOR
LOCK
P2
P1
P2
P1
6
7
5
6
6
7
5
6
8
9
8
9
10
10
11
+ 12 VDC
COMMON
DATA 1
14
13
12
11
RED
BLK
WHT
GRN
BRN
BLU
RED
BLK
WHT
GRN
BRN
BLU
6
RED
RED
BLK
WHT
GRN
BRN
BLU
6
BLK
WHT
GRN
BRN
BLU
7
8
9
7
8
9
To
Boards
9-16
DATA 0
17
17
13
13
12
13
14
12
13
14
16 VAC
PWR
INPUT
16 VAC
PWR
INPUT
2351-010
2351-010
6
4
4
10
LOCK
PWR
LOCK
PWR
10
7
7
11
+ 12 VDC
COMMON
DATA 1
10
9
8
DOOR
LOCK
DOOR
LOCK
DATA 0
7
P2
P1
P2
P1
16 VAC
OUTPUT
6
5
6
7
5
6
6
7
5
6
8
9
8
9
+
4
3
10
10
3
RED
BLK
WHT
GRN
BRN
BLU
RED
BLK
WHT
GRN
BRN
BLU
RED
BLK
WHT
GRN
BRN
BLU
RED
BLK
WHT
GRN
BRN
BLU
6
6
16 VAC
PWR
INPUT
7
8
9
7
8
9
To
Relay 0
2
1
Boards
3-8
17
17
8
4
13
13
12
13
14
12
13
14
To Main
16 VAC
PWR
INPUT
16 VAC
PWR
INPUT
Door / Gate
2351-010
2351-010
13
6
4
4
9
+
For 1837, use 16 Volt, 40 VA UL Listed Transformer.
3
5
6
1
2
3
4
6
13 14 15 16 17 18 19 20
Belden 9931 or Equivalent. Shield runs continuous. Float the shield, do not
connect shield to 2351-010 board common.
16 VAC
PWR
INPUT
Belden 9418 or Equivalent. If reader is lighted, Belden 9931 can be used to
provide extra wires for light power.
7
5
4
Aux power transformer must be connected. Otherwise, RS232, elevator control and
weigand inputs will not function.
C.O.
PHN
8
2
Communication cable to additional boards is connected in parallel. Allows “teeing” of
communication cable for optimal cable routing.
1
9
Power for door strikes or magnetic locks is not provided by the system. It must be
provided by an external power supply.
Central Office phone line - touch tone, loop start.
1
2
3
10
11
12
13
A switch closure across terminals 4 & 6 will activate relay 1
for its programmed strike time.
No connection at controller.
DOORKING, INC., INGLEWOOD, CA 90301
Battery Backup - separate batteries required for phone
system and weigand terminals.
See Dwg No. M1835-065-5 for
detail.
Title: Detail Wiring - 30 Series Controller to 2351-010
Expansion Boards 1-16
16 Volt, 20 VA UL Listed Transformer.
EARTH Ground.
4
Date:
7/04
Dwg. No.
M1835-065-4
Rev.
B
Page 18
1838-065-L-3-10
2.3.4 Controller and 1838-120 & 121 Remote Call Stations
1
2
3
4
5
6
1
2
3
RS 232
Connection
Elevator
Control
5
Card Reader
12
RED
BLK
WHT
GRN
RED
BLK
WHT
GRN
+ 12 VDC
COMMON
DATA 1
14
13
12
11
10
9
14
13
12
11
8
DATA 0
GRN
PUR
8
7
10
9
8
Push To Call
Speaker
7
6
WHT
WHT
RED
WHT
GRN
5
4
3
2
1
Microphone
ORG
GRY
16 VAC OUTPUT
16 VAC OUTPUT
6
5
7
NEG 12 VDC INPUT
POS 12 VDC INPUT
4
3
3
16 VAC
PWR
INPUT
1838-120/121
2
1
4
6
LED Lights
Central Office phone line - touch tone, loop start.
13
1
2
A switch closure across terminals 4 & 6 will activate relay 1 for its
programmed strike time.
Battery Backup - separate batteries required for phone system and
weigand terminals.
3
3
16 Volt, 20 VA UL Listed Transformer.
Belden 9418 or Equivalent.
4
5
Aux power transformer must be connected. Otherwise, RS232, elevator
control and weigand inputs will not function.
6
16 VAC output can be used to power lights on card readers that have
additional lighting for outdoor use.
7
Weigand card reader or keypad connected to these terminals will operate
Relay 1 for its programmed strike time.
8
Electric strikes are wired to Normally Open (N.O.) contacts; magnetic
locks are wired to the Normally Closed (N.C.) contacts.
9
Power for electric strikes or magnetic locks is not provided by the system.
Use a separate UL listed power supply.
1
2
3
4
5
6
7
11 12 13 14 15 16 17 18 19 20
10
11
12
13
16 VAC
PWR
INPUT
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for runs up to
200 Ft.
4
11
1838-120 uses a keypad. 1838-121 uses a card reader. The wiring is the
same regardless which device is used.
C.O.
PHN
100 Feet maximum between remote call station and controller.
RELAY 1 NORMALLY OPEN
RELAY 1 NORMALLY CLOSED
RELAY 1 COMMON
9
10
1
DOORKING, INC., INGLEWOOD, CA 90301
2
Title: 1838 Remote Call Station - Telephone Interface
Wire Diagram
Date: 12/07 Dwg. No. M1838-065-5-B Rev.
B
1838-065-L-3-10
Page 19
2.3.5 Controller and 1504-120 & 121 Remote Call Stations
Aiphone
LEM-1
Master
1
13
E
1
2
3
4
5
6
1
2
3
RS 232
Connection
Elevator
Control
Aiphone
LEF
Master
1
13
E
-
5
Card Reader
12
RED
BLK
WHT
GRN
RED
BLK
WHT
GRN
+ 12 VDC
COMMON
DATA 1
14
13
12
11
10
9
14
13
12
11
8
DATA 0
GRN
WHT
8
7
10
9
8
Push To Call
Speaker
+
47 uF Cap
14
PUR
WHT
7
6
5
4
3
2
1
ORG
GRY
16 VAC OUTPUT
16 VAC OUTPUT
6
5
7
NEG 12 VDC INPUT
POS 12 VDC INPUT
4
3
3
16 VAC
PWR
INPUT
1504-120/121
2
1
4
6
LED Lights
Central Office phone line - touch tone, loop start.
1
A switch closure across terminals 4 & 6 will activate relay 1 for its
programmed strike time.
2
3
Battery Backup - separate batteries required for phone system and
weigand terminals.
3
16 Volt, 20 VA UL Listed Transformer.
Belden 9418 or Equivalent.
4
5
Aux power transformer must be connected. Otherwise, RS232, elevator
control and weigand inputs will not function.
6
16 VAC output can be used to power lights on card readers that have
additional lighting for outdoor use.
7
Weigand card reader or keypad connected to these terminals will operate
Relay 1 for its programmed strike time.
8
Electric strikes are wired to Normally Open (N.O.) contacts; magnetic
locks are wired to the Normally Closed (N.C.) contacts.
9
Power for electric strikes or magnetic locks is not provided by the system.
Use a separate UL listed power supply.
1
2
3
4
5
6
7
11 12 13 14 15 16 17 18 19 20
10
11
12
13
14
16 VAC
PWR
INPUT
Use 18 AWG wire for runs up to 100 Ft. Use 16 AWG wire for runs up to
200 Ft.
4
11
1504-120 uses a keypad. 1504-121 uses a card reader. The wiring is the
same regardless which device is used.
C.O.
PHN
Aiphone Master Intercom Station supplied by others.
RELAY 1 NORMALLY OPEN
RELAY 1 NORMALLY CLOSED
RELAY 1 COMMON
Place a jumper wire from terminal 6 to terminal 10 if an Aiphone LEM-1
master station is used.
9
10
1
2
DOORKING, INC., INGLEWOOD, CA 90301
Title: 1838 Remote Call Station - Intercom Interface
Wire Diagram
Date: 12/06 Dwg. No. M1838-065-6-A Rev.
A
Page 20
1838-065-L-3-10
2.3.6 RS-232 Cable Connection
RED
1
2
3
4
5
6
BLACK
WHITE
BROWN
GREEN
SHIELD
Connector on 30 Series
Circuit Boards
BOARD
TERMINALS
DB - 9 DB - 25
FUNCTION
Transmit Data
P/N 1818-040
PINS
PINS
1
2
3
4
5
6
3
2
2
7
8
5
3
4
5
7
Receive Data
5
1
Request to Send
Clear to Send
Signal Ground - Shell
Not Used
9
6
DOORKING, INC., INGLEWOOD, CA 90301
Title: Detail Wiring - 30 Series RS-232 Connector
Date:
3/03
Dwg. No.
M1835-065-5
Rev.
A
1838-065-L-3-10
Page 21
2.3.7 Postal Lock Box Installation & Wiring – Optional
At some locations, such as gated communities, it may be necessary to provide access to the mail
carrier so that they can deliver the mail. Mail carrier access can be provided by the installation of an
Arrow Postal Lock into a DoorKing Postal Lock Box (p/n 1402-080). This is the same lock that the
Post Office uses for gang mail boxes. These locks are not available to the public. The installer or the
building owner/manager will have to call the Post Office and arrange for the installation of this lock
into the Postal Lock Box.
1402 Postal Lock Box
Installation and Wire Connections
2.5
2.375
.875 DIA.
POSTAL
2.5
LOCK BOX
MADE BY DOORKING INGLEWOOD, CALIF.
1.875
5
INSTRUCTIONS
1. Remove the hole plug from the faceplate of the 1402 lock box.
2. Cut the wire tie wrapped around the micro-switch.
3. Mount the postal lock on the studs. The pawl of the lock should
depress the micro-switch.
4. Connect COMMON and the NORMALLY CLOSED switch
contacts to main terminals 4 and 6 in the controller.
COMMON
NOTE: The Arrow Postal Lock IS NOT included with the 1402 lock
box. This lock is not available to the general public and must be
ordered from the local Post Office.
N.C.
Arrow Postal Lock
DOORKING, INC., INGLEWOOD, CA 90301
Title: 1402 Postal Lock Box
Installation and Wire Connections
Date:
4/03
Dwg. No.
M1838-065-3
Rev.
A
Page 22
1838-065-L-3-10
SECTION 3 – PROGRAMMING
IMPORTANT! Many of the advanced features available with this access control system cannot be
programmed from the system keypad. These features include relay hold open time zones, security
levels, anti-pass back tables, elevator control options and programming via the internet using DKS
servers. If any of these features are used, the system must be programmed with the DoorKing
Remote Account Manager for Windows software, VERSION 6.2 or higher. Refer to the software help
screen for more information on these features.
We strongly suggest that you read these programming instructions in their entirety before beginning
any programming of this access control system.
3.1 GENERAL PROGRAMMING INFORMATION
The DoorKing PC Programmable Access Control System is primarily programmed by using the
DoorKing Remote Account Manager for Windows software. However, the system can also be
programmed from the keypad in the control cabinet. When programming from an off site location with
a PC, the RING pin must be installed on the circuit board.
The PC programmable access control system has two relays on the circuit board, both of which are
programmable for any function required. These relays are designated as Relay 1 (R-1), and Relay 2
(R-2). If Tracker expansion boards are used with this system, it is very important that you understand
the function of these two relays. The wiegand input auxiliary terminals (also the Tracker board input
terminals) will cause R-1 or R-2 to activate. Therefore, if Tracker expansion boards are used with this
system, R-1 and R-2 are designated as Tracker board command (CMD) relays with R-2 controlling
tracker boards 1 through 8 (system relays 3-10), and R-1 controlling tracker boards 9 through 16
(system relays 11-18).
3.1.1 Programming with a PC
Prior to programming the system with a PC and the DoorKing Remote Account Manager for Windows
Software, there is certain information that you must know and must program into the system before
the computer can communicate with the system. See page 23 to set-up the access control system
for PC programming. Programming the system with a PC may be accomplished by modem, by direct
connection via the RS-232 communications terminal (requires 1818-040 cable), via the internet using
DKS modem servers, via the internet using DKS internet servers, or via a LAN connection. Using the
DKS internet server option or LAN option requires the 1830-175 TCP/IP kit be installed and the
DoorKing Remote Account Manager for Windows Software VERSION 6.2 or higher.
1838-065-L-3-10
Page 23
3.1.2 Programming from the Keypad
Follow the programming instructions as described in each section of this manual. The system will
prompt you with short tones (beep) when programming steps have been followed correctly, and with
a long tone (beeeeeep) when the programming step is ended. It is highly recommended that you
complete the user listing in the appendix prior to starting any programming from the keypad. This
listing will provide you with the information needed to complete the manual programming sequence.
This symbol _ in the programming steps indicates numbers that you will need to enter, one number
per symbol. When programming from the keypad, after each programming step is performed
correctly, a short tone (beep) will be heard. When the programming session is ended, a long tone
(beeeeeep) will be heard.
NOTE: Relay hold open time zones, security levels, anti-pass back IN / OUT tables, anti-pass
back re-sync schedules, holiday schedules and elevator control functions cannot be
programmed from the system keypad. These functions can only be programmed from a PC
using the Remote Account Manager Software.
3.1.3 System Memory
Beginning in January, 2010, the 1838 access control system is available with a 500 or 3000 memory
(APB) chips installed in the system. The information below is to assist you with programming older
systems or when there is a need to change the memory chips to match a chip set on another system
already installed. Prior to starting the programming of the PC programmable access control system,
you must know the memory capacity and type of the EEPROM chips that are installed in the unit.
This can be determined by inspecting the small chip that has a tag listing the memory size on it and
will be labeled APB if anti-pass back is enabled. The memory size determines the number of
residents, vendors, four-digit entry codes and device codes that can be stored in the system. APB
indicates that the chip set has anti-pass back capability. The table shows the valid numbers available
with each memory level.
Part Number
System
Memory
User
Name
Capacity
Entry Code
Capacity
Device
Code
Capacity
Standard
APB
1838-150
1838-151
1838-152
1838-153
1838-154
1838-155
1838-156
1838-157
1838-140
1838-141
1838-142
1838-143
1838-144
1838-145
1838-146
1838-147
25
75
25
75
25
75
625
1875
3125
6250
8000
8000
8000
8000
125
250
500
1000
2000
3000
125
250
500
1000
2000
3000
125
250
500
1000
2000
3000
Page 24
1838-065-L-3-10
3.2 PROGRAMMING WITH A PC
Prior to programming the PC Programmable Access Control System with the DoorKing Remote
Account Manager for Windows software and the user supplied PC, the system must have the
MASTER CODE programmed into it. The master code cannot be set with the PC and must be
programmed from the system keypad.
NOTE: The programming steps in this section (3.2.1 through 3.2.6) can only be programmed
from the system keypad. There is no programming sequence in the Remote Account Manager
Software for these functions.
3.2.1 Master Code
This programming step sets the system MASTER CODE. The master code is the four-digit number
required to gain access to the system memory. You need to know the master code prior to
programming the system with the PC, or to perform any of the programming functions on the
following pages.
Factory setting = 9999
1. Open the cabinet of the telephone entry system and turn the master code switch (the
small toggle switch) on.
2. Enter a four-digit master code _ _ _ _ then press * (beep).
3. Turn the master code switch off and close the cabinet.
3.2.2 Single or Multiple Systems
This program sequence sets the access control system to operate as a single unit on the phone line,
or to share the phone line with other units. If multiple systems are sharing the same phone line, then
each one must be set as a "multiple system" and each must have a unique master code.
Factory setting = Single System.
1. Press * 0 4 and then enter the four-digit MASTER CODE _ _ _ _ (beep).
2. Enter 0 * (beep) for a single system or 1 * (beep) for multiple systems.
3. Press 0 # TOGETHER to end this programming step (beeeeeep).
3.2.3 Programming Resident Elevator Button Relay Time
When elevator control is in use, an access device such as a card reader must be installed in the
elevator car to allow residents access to the floors in the building. The time interval that the button(s)
is “live” after the resident activates the access device is dependant on the revision level of the 1838
access controller circuit board, not the 2348 elevator control board. The relay time interval for 1838
circuit boards with revision level A-C is set at 7 seconds. The time interval can be
programmed from 1 – 254 seconds on boards with revision level D and higher.
Factory setting = 007
1. Press * 3 6 and then enter the four digit master code _ _ _ _ (beep).
2. Enter the relay time in seconds _ _ _ (001-254) then press * (beep).
3. Press 0 # together to end this programming sequence (beeeeeep).
1838-065-L-3-10
Page 25
3.2.4 Open Tone On or Off
The following programming sequence turns the open tone (when the relays activate) either On or Off.
This feature is available on Rev J boards or higher.
Factory setting = 1 (tone on)
1. Press * 1 5 and then enter the four digit master code _ _ _ _ (beep).
2. Enter 1 for yes (tone will sound) or 0 for no (tone will not sound) then press * (beep).
3. Press 0 # together to end this programming sequence (beeeeeep).
3.2.5 Elevator Control Function
This new elevator feature authorizes floor access to the Floor Level identified in the Resident Screen
in the software program AND to the floor(s) level identified in the Security Level screen. If this feature
is turned off, access will be granted only the floor identified in the user’s security level. This feature is
available on Rev J boards or higher.
1. Press * 7 5 and then enter the four digit master code _ _ _ _ (beep).
2. Enter 1 for yes (access is authorized to both the floor identified in the resident screen and
to the floor(s) identified in the user’s security level) or 0 for no (access is authorized only
to the floor(s) identified in the security level screen) then press * (beep).
3. Press 0 # together to end this programming sequence (beeeeeep).
3.2.6 RS-232 Speed Setting
The following programming sequence sets an optional faster RS-232 speed. This feature is available
on Rev L boards or higher and the Remote Account Manager Software, Version 6.2, must be used.
Factory setting = 0 (9600 baud rate)
1. Press * 8 5 and then enter the four digit master code _ _ _ _ (beep).
2. Enter 0 for 9600 baud rate or 1 for 19200 baud rate then press * (beep).
3. Press 0 # together to end this programming sequence (beeeeeep).
STOP!!
If the access control system is to be programmed from a PC, no other programming is required at the
system itself. Refer to the Remote Account Manager for Windows Software help screens for
additional programming information. Continue with the remaining sections in this chapter if the
access control system will be programmed by any other method. If the factory setting matches your
need, there is no reason to reprogram that section.
Remember that relay hold open time zones, security levels, and elevator control functions can only be
programmed from the Remote Account Manager Software. If any of these features are being used,
do not proceed with any other programming steps in this manual.
Page 26
1838-065-L-3-10
3.3 GENERAL PROGRAMMING
Proceed with the programming steps on the following pages only if PC programming will not be used.
3.3.1 Relay Strike Time
These steps will program Relay 1 and Relay 2 strike times. Strike times can be programmed from 1/4
second (enter 00 in step 4) up to 99 seconds by entering the desired time in seconds. If Tracker
expansion boards are going to be used with this system, set Relay 2 strike time to 00 for Tracker
boards 1-8. If more than 8 Tracker boards are being used, set Relay 1 strike time to 00 (for Tracker
boards 9-16).
Factory setting for relay strike times are: Relay 1 = 01, Relay 2 = 01.
1.
2.
3.
4.
5.
Press * 0 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Press 1 * to set relay 1, or 2 * to set relay 2 strike time.
Enter the two-digit strike time _ _ (00-99) then press * (beep).
Repeat steps 2 and 3 to set other relay strike times.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.3.2 Talk Time
The talk time set here does not affect the telephone numbers that are programmed under directory
codes 0, 00, 000, 0000 (input A) and 1, 01, 001, 0001 (input Z). The talk time for these two directory
codes are factory set to the maximum. Phone numbers programmed under these directory codes
should be reserved for management or emergency phone numbers that generally require longer
conversations. This programming sequence can be used to set the maximum time allowed for
conversation when the entry system places a call to a phone number programmed under directory
code 2, 02, 002 or 0002 (inputs A-Z together). The talk time can be set from 1 second up to 255
seconds (4 minutes, 15 seconds) and is entered as a three-digit number. For example, to set a talk
time of 20 seconds, enter 020 in step 3.
Factory setting for talk time = 60 seconds.
NOTE: This programming step is only used when a DKS Remote Call Station is connected to
the 1838 system, and only if the telephone number is programmed under directory code 2, 02,
002 or 0002.
1. Press * 0 8 and enter the four digit MASTER CODE _ _ _ _ (beep).
2. Enter three digits for talk time (seconds) _ _ _ (001-255) then press * (beep).
3. Press 0 # TOGETHER to end this programming step (beeeeeep).
1838-065-L-3-10
Page 27
3.3.3 Tone Open Numbers
These steps will program the tone open numbers for relays 1 and 2. You will need to enter a four-
digit number (see chart below) to set the relay functions. If a function is not desired, enter # in place
of a number. For example, if you want the relay to have a momentary activation function only, and
you want the relay to activate when the number 9 is pressed on a touch-tone phone after calling the
system, enter 9 # # # in step 4. Do not duplicate tone open numbers, i.e., don’t set relay 1 and 2
tone-open numbers all to 9. If Tracker expansion boards are connected to the system, there is no
need to set a momentary open tone open number for the tracker control relay(s). However, you may
want to set HOLD and DEACTIVATE tone numbers, which will allow management to have a function
to automatically unlock all doors/gates controlled by a Tracker board (refer to 4.2.2).
Factory setting is: Relay 1 = 9876, Relay 2 = 5432.
1.
2.
3.
4.
5.
Press * 0 5 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Press 1 * to set relay 1 or 2 * to set relay 2 tone numbers.
Enter the four-digit tone open number code _ _ _ _ then press * (beep).
Repeat steps 2 and 3 to set the other relay tone open numbers.
Press 0 # TOGETHER to end this programming step (beeeeeep).
NUMBER
1st Digit
FUNCTION
Momentary activation. Relay will activate for the programmed strike time (3.3.1).
Relay hold. Relay will activate and remain activated until commanded to release.
Relay release. Deactivates the relay hold command.
2nd Digit
3rd Digit
4th Digit
Relay hold 1-hour. Relay will activate for 1-hour and then will automatically deactivate itself.
3.3.4 Input Switch
This programming sequence sets what relay(s) will activate when the input (postal) switch input is
activated on the access control system. The system can be programmed so that only one relay will
activate, or any combination of relays will activate. To cause a relay to activate, enter a 1 in it's
respective character slot, or enter a zero to not activate the relay. Any combination of 1's or 0's is
permissible. For example, entering 010 in step 3 will cause only relay 1 to activate. Entering 011 will
cause both relay 1 and relay 2 to activate.
Factory setting = 010.
NOTE: Although you are setting the input switch activation for two relays only, you must
enter a three-digit code in step 2. Always use 0 as the first digit.
1.
2.
3.
Press * 5 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the three-digit (1's or 0's only) postal relay code _ _ _ then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
Page 28
1838-065-L-3-10
3.3.5 Touch-tone / Rotary-dial
This programming sequence will set the remote call station to dial out in either a touch-tone or rotary
format. Generally, this will be set for touch-tone.
Factory setting = touch-tone.
NOTE: This programming step is only used when a DKS Remote Call Station is connected to
the 1838 system.
1.
2.
3.
Press * 0 7 and enter the four digit MASTER CODE _ _ _ _ (beep).
Enter 0 * (beep) for touch-tone or enter 1 * (beep) for rotary.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.3.6 Rotary-dial 9
This programming sequence sets which relay(s) will activate when the system receives a rotary-dial 9
open command from a rotary telephone. The system can be programmed so that only one relay will
activate, or any combination of relays will activate. To cause a relay to activate, enter a 1 in it's
respective character slot, or enter a 0 to not activate the relay. Any combination of 1's or 0's is
permissible. For example, entering 010 in step 3 will cause only relay 1 to activate. Entering 011 will
cause both relay 1 and relay 2 to activate.
Factory setting = 010.
NOTE: Although you are setting the rotary dial 9 activation for two relays only, you must enter
a three-digit code in step 2. Always use 0 as the first digit.
1.
2.
3.
Press * 5 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the three-digit (1's or 0's only) rotary 9 code _ _ _ then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
1838-065-L-3-10
Page 29
3.4 PROGRAMMING PHONE NUMBER
NOTE: These programming steps are only used when a DKS 1838-120 or 1838-121 Remote
Call Station is connected to the 1838 system.
3.4.1 Programming the Directory Code Length
This programming sequence sets the directory code length to 1 - 2 - 3 or 4 digits.
Factory setting is three (3) digits.
CAUTION: This programming sequence will delete all directory codes that have been
previously programmed into the system.
1. Press * 2 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).
2. Enter the desired directory code length _ (1, 2, 3 or 4) then press * (beep).
3. Enter 0 then * to cancel this command or enter 1 then * to confirm this command. A long
tone (beeeeeep) will sound when the programming is complete.
3.4.2 Programming 7-digit Phone Number
In this programming sequence, the directory code and 7-digit phone number will be programmed into
the system. Be sure you have programmed the directory code length that you desire as described in
3.4.1. Changing the directory code length after programming the telephone number will erase
all the numbers and directory codes that have been programmed. To program a phone number
that will be referenced to an area code (long distance calls and 10 digit calling), follow the instructions
under 3.4.3 and 3.4.4.
NOTE: If this system is being used in an area that requires 10 digit dialing, proceed to 3.4.3
and 3.4.4 to program the area code and phone number.
1. Press * 0 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).
2. Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.4.1)
then press * (beep),
3. Enter the seven-digit phone number _ _ _ _ _ _ _ then press * (beep). If the number that
you are entering in this step is less than seven-digits, enter # in the empty spaces. For
example, if the system is connected to a PBX that requires four-digit extension numbers
and you want to enter extension 2217, you would enter this number as 2217#### then
press * (beep).
4. Press 0 # TOGETHER to end this programming step (beeeeeep).
NOTE: Only the following Directory Codes may be used: 0, 00, 000, 0000, OR 1, 01, 001, 0001,
OR 2, 02, 002, 0002.
Page 30
1838-065-L-3-10
3.4.3 Programming Area Code
Program an area code when 10-digit or long distance calling is required. The area code will be
entered as a four-digit number (1 + the three digit area code) for long distance dialing. If an area
code is being programmed to facilitate 10-digit calling requirements, precede the three-digit area code
with #.
1.
2.
3.
Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter 1 then press * (beep).
Enter the four digit area code _ _ _ _ then press * (beep). NOTE-1: for long distance
calling requirements, enter 1 and the three-digit area code. NOTE-2: for 10-digit
calling requirements, enter # and the three-digit area code.
4.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.4.4 Programming Phone Numbers with Area Code
In this section, phone number is referenced to the area code that was programmed in 3.4.3.
NOTE: If long distance or 10-digit dialing is not required, program the seven digit telephone
numbers as described in 3.4.2.
1.
2.
Press * 4 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in
3.5.1) then press * (beep).
3.
4.
Enter 1 then press * (beep).
Enter the seven-digit phone number _ _ _ _ _ _ _ then press * (beep). If the number
that you are entering in this step is less than seven-digits, enter # in the empty
spaces. See 3.4.2, step 3.
5.
Press 0 # TOGETHER to end this programming step (beeeeeep).
1838-065-L-3-10
Page 31
3.4.5 Delete Phone Number
This programming sequence is used to delete the phone number under a known directory code.
1.
2.
Press * 0 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in
3.5.1) then press * (beep).
3.
4.
Press # # # # # # # then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.4.6 Delete Area Code
This program sequence deletes the area code programmed into the system.
1.
2.
3.
4.
Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter 1 then press * (beep).
Enter # # # # then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.4.7 PBX Line Access Code Programming
If the 1838 / Remote Call Station system is connected to a PBX telephone system rather than a
dedicated C.O. line, you may need to set the unit to dial a line access code prior to dialing the a
phone number. Typically, the line access code is “9”, but check with the PBX system administrator to
be sure.
1.
2.
3.
Press * 0 9 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the line access code number _ then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
NOTE: To change a line access number, enter the correct number in step 2. To
delete a line access number, enter # in step 2.
Page 32
1838-065-L-3-10
3.5 PROGRAMMING DEVICE CODES
The PC programmable access control system must be equipped with a MemPLUS chip to program
device codes into its memory. Device codes must be five (5) digits in length and are typically card
and transmitter codes. Each device code that you enter is assigned to the directory code that you
select. Up to 25 device numbers can be entered under a single directory code, up to a maximum of
8,000 for the system. You cannot duplicate device codes.
3.5.1 Programming Device Codes
This program sequence enters device (card, transmitter, digital) codes into the system memory.
1.
2.
Press * 7 0 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code that the device code is to be assigned to (1, 2, 3 or 4 digits
depending on what was programmed in 3.4.1) then press * (beep).
3.
4.
5.
Enter the five-digit device code _ _ _ _ _ then press * (beep).
Repeat steps 2 and 3 to enter additional device codes.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.5.2 Deleting Device Codes
This program sequence deletes individual device codes.
1.
2.
Press * 7 1 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in
3.4.1) then press * (beep).
3.
4.
5.
Enter the five-digit device code _ _ _ _ _ then press * (beep).
Repeat steps 2 and 3 to delete additional device codes.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.5.3 Enabling Facility Codes
This program sequence allows you to use (enable) or not use (disable) facility codes.
1.
2.
3.
Press * 7 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter 0 to disable facility codes or enter 1 to enable facility codes then press * (beep).
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.5.4 Programming Facility Codes
This program sequence enters device facility codes into the system memory. Up to 10 facility codes
(reference numbers 0 through 9) may be programmed. Valid facility codes are 000 – 255.
1.
2.
3.
4.
5.
Press * 7 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the first facility code reference number _ (0 – 9) then press * (beep).
Enter the three-digit facility code _ _ _ then press * (beep).
Repeat steps 2 and 3 to enter additional facility codes.
Press 0 # TOGETHER to end this programming step (beeeeeep).
1838-065-L-3-10
Page 33
3.6 FOUR-DIGIT ENTRY CODE
A DoorKing slave keypad (P/N 1814-075) is required if four-digit entry codes are going to be used to
access a door or gate. It is important to understand that four-digit entry codes are not the same as a
five-digit PIN (Personal Identification Number) code inputted to the system from a weigand keypad.
Four-digit entry codes can only activate relay 1 or relay 2 on the 1842-010 circuit board, regardless if
Tracker expansion boards are used or not. If Tracker expansion boards are controlled by relay 2, the
four-digit entry codes must be set to activate relay 1. If both relays are used to control Tracker
expansion boards, then four-digit entry codes cannot be used and should not be programmed into the
system. Under this condition, if digital PIN codes are desired, use a weigand keypad (P/N 1815-050
or 1815-051) connected to a Tracker board.
3.6.1 Programming Four-digit Entry Codes
1.
2.
Press * 0 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in
3.4.1) then press * (beep).
3.
4.
5.
Enter the four-digit entry code _ _ _ _ then press * (beep).
Repeat steps 2 and 3 to enter additional entry codes.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.6.2 Delete Four-digit Entry Codes
1.
2.
Press * 0 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in
3.4.1) then press * (beep).
3.
4.
5.
Press # # # # * (beep).
Repeat steps 2 and 3 to delete more entry codes.
Press 0 # TOGETHER to end this programming step (beeeeeep).
3.6.3 Entry Code Ranges
Four-digit entry codes can be made to activate relay 1 or relay 2 or any combination of relays by
programming HI and LOW ranges for each relay. Ranges may overlap, which will cause more than
one relay to activate if this is desired. For example, if the low boundary for relay 1 and 2 is 2000, and
the hi boundary is 3000 for relay 1 and 4000 for relay 2, then entry codes between 2000 and 3000 will
activate both relays, and entry codes between 3001 and 4000 will only activate relay 2.
1.
2.
3.
4.
5.
6.
Press * 1 2 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Press 1 * to set relay 1, or 2 * to set relay 2 boundaries.
Enter the four-digit low boundary _ _ _ _ then press * (beep).
Enter the four-digit high boundary _ _ _ _ then press * (beep).
Repeat steps 2, 3, and 4 to set the other relay boundaries (or proceed to step 7).
Press 0 # TOGETHER to end this programming step (beeeeeep).
Page 34
1838-065-L-3-10
3.7 ANTI-PASS BACK – 1833, 1835, 1837 only with APB CHIP SET
The programming steps below will allow you to set up and program some basic functions for the anti-
pass back feature. However, you must set up the IN and OUT relay programming table in the
Remote Account Manager software, version 5.6. Anti-Pass Back tables cannot be set from the
keypad. Refer to manual 1835-066.
3.7.1 Programming the Anti-Pass Back Mode
Anti-Pass Back (APB) can be set to operate in one of three different modes. PASSIVE APB records
an APB Violation and will allow entry or exit. ACTIVE APB records an APB Violation and will not
allow entry or exit. TRAP APB records an APB Violation and will allow entry but not exit.
1.
2.
3.
Press * 4 3 and enter the four-digit MASTER CODE _ _ _ _ (beep).
Enter 0 for OFF, 1 for PASSIVE, 2 for ACTIVE or 3 for TRAP, then press * (beep).
Press 0 # TOGETHER to end this programming step.
3.7.2 Re-Sync All Devices
This programming step is used to allow all cards one ‘move’ either in or out without causing an APB
Violation to be recorded.
1.
2.
3.
Press * 4 5 and enter the four digit MASTER CODE _ _ _ _ (beep).
Press 1 to Re-Sync ALL devices or press 0 to not Re-Sync, then press * (beeeeeep).
The programming sequence will end itself after all cards are re-synced.
3.7.3 Re-Sync Individual Devices
This programming step is used to re-sync a single card only.
1. Press * 4 6 and enter the four digit MASTER CODE _ _ _ _ (beep).
2. Enter the five digit device number _ _ _ _ _ then press * (beep).
3. Press 0 # TOGETHER to end this programming step.
3.7.4 Reset Facility Counter
This programming step is used to reset the facility counter. The facility counter keeps track of the
number of “IN’s” and “OUT’s” when using APB mode.
1. Press * 4 8 and enter the four digit MASTER CODE _ _ _ _ (beep).
2. Enter a five digit number that you want the count to start at _ _ _ _ _ then press * (beep).
(Example: to start at 25, enter 00025)
3. Press 0 # TOGETHER to end this programming step.
1838-065-L-3-10
Page 35
3.8 CONTROL BOARD ADJUSTMENTS
1838 Control Board Adjustments
1
2
3
7
4
5
6
1
2
3
6
10
14
13
12
11
10
9
11
8
9
5
7
6
5
4
3
2
1
12
2
1
3
8
1
2
3
4
5
6
7
8
9
10 11 12 13 14 15 16 17 18 19 20
4
Master Code Toggle Switch
Ring Pin
Feedback
1
2
3
4
5
6
7
8
9
Speaker Volume
Microphone Volume
Click Sensitivity
10
11
12
Relay 2 Contact Normally Open (NO) /
Normally Closed (NC) Jumper
Main Terminal Strip
Auxiliary Terminal Strip
Elevator Control Terminal Strip
RS 232 Terminal Strip
Keypad Pins
DOORKING, INC., INGLEWOOD, CA 90301
Title: 1838 Board Adjustments
Date: 12/06 Dwg. No.
M1838-065-4
Rev.
B
Page 36
1838-065-L-3-10
3.8.1 Master Code Switch
1. The master code switch is left in the off position for normal operation. Turn the master
code switch on when setting the system master code. See programming instructions to
set the system master code. If the master code switch is turned on and a new master
code is not entered, the system will sound a long tone after approximately 30 seconds.
This tone will continue every 30 seconds until a new master code is entered, or until the
switch is turned off.
3.8.2 Ring Pin
1. The ring pin is labeled RING on the control board. This shorting pin must be installed to
allow the system to answer any calls placed to it. If remote programming or remote relay
operation is to be used, the shorting pin must be installed. Removing the shorting pin will
cause the system to never answer any call placed to it.
3.8.3 Relay 2 Contact Pin
1. This shorting pin sets the contacts on relay number two to be set to either Normally Open
(NO) or Normally Closed (NC). The pin is set to NO from the factory.
1838-065-L-3-10
Page 37
Note: 3.8.4 and 3.8.5 are only applicable if a Remote Call Station is connected to the 1838
controller.
3.8.4 Speaker Volume, Microphone and Feedback
Speaker volume, microphone volume and feedback all interact with each other to affect the audio
performance of the system. Use the following steps to set these adjustments.
1. Open the 1838 controller and locate the speaker volume, microphone volume and
feedback adjustments (see page 34).
2. Set the speaker volume about 1/3 from full counter-clockwise.
3. Set the microphone volume to 1/2.
4. Place a phone call from Remote Call Station. If feedback occurs, turn the speaker
volume counter-clockwise until it ceases.
5. While still on the line, ask the other party to remain silent while rubbing your finger over
the microphone hole on the face plate. Rotate the feedback adjustment throughout its
range while listening to the sound coming from the speaker. When the sound is
minimum, this is the correct setting.
6. Speaker volume and microphone volume may now be adjusted to desired levels. If both
are set too loud, feedback may result. For louder speaker volume, the microphone
volume may need to be decreased. For louder microphone volume, the speaker volume
may need to be decreased.
7. Normal setting for both speaker volume and microphone volume is about 1/2.
8. After setting these adjustments, place some test calls. If feedback occurs, microphone
and/or speaker volume will need to be reduced.
3.8.5 Click Sensitivity – For Use with Rotary Dial Phone(s) Only
1. Open the front of the 1838 controller and locate the click sensitivity adjustment.
2. If rotary a dial phone is not used, set the click sensitivity to full counter-clockwise to
disable this feature. If a rotary dial phone is used, proceed to step 3.
3. Place a phone call from the Remote Call Station. After the call is answered, ask the party
to dial 9 while you adjust the click sensitivity potentiometer (the party may have to dial 9
several times for you to obtain the correct adjustment). When the door or gate opens,
this is the correct adjustment for the click sensitivity.
4. NOTE: Adjusting the click sensitivity too high (potentiometer fully clockwise) could cause
the system to respond to loud noises while it is in use. If this happens, rotate the click
sensitivity potentiometer counter clockwise 1/8 turn and re-test the system. You may
have to perform this step several times to find the correct adjustment.
Page 38
1838-065-L-3-10
SECTION 4 – OPERATING INSTRUCTIONS
4.1 USER INSTRUCTIONS
4.1.1 Card Access
Card access is provided by card readers or automatic vehicle Identification devices (AVID) that can
be connected to the 1838 controller.
1. If the system uses proximity type readers, present the card or PROXmtr™ to the reader
by holding it close the reader head.
2. If the system uses an AVID system, operation is automatic.
4.1.2 RF Transmitters
RF transmitters are typically used to control vehicular access through automated gates. Some RF
transmitters, called PROXmtr’s™, have a proximity card built-in that enables them to also be used as
cards to access areas controlled by a card reader.
1.
2.
Press the transmitter button when in view of, and within 75 feet of the access gate.
PROXmtr’s™ only: hold the transmitter near the proximity card reader head.
4.1.3 Five-Digit PIN Codes
Five-digit PIN (Personal Identification Number) codes should not be confused with four-digit entry
codes. Although both type codes are entered on a keypad, the access system processes them and
treats the codes in different ways.
1. Enter the five-digit code directly on the wiegand keypad. A valid code will open the door
or gate.
If management decides to utilize PIN codes, system users should be instructed to keep their unique
code secret. Telling other persons their code or allowing other persons to use their code
compromises security and defeats the purpose of the system.
4.1.4 Four-Digit Entry Codes
Four-digit entry codes provide a means for a person to gain access by using a four-digit code entered
on a slave keypad connected to the controller. The four-digit code will activate either relay 1, relay 2
or both relays depending on the boundaries that have been programmed in 3.6.3.
1. Press # and then enter the four-digit code on the slave keypad.
If management decides to utilize entry codes, system users should be instructed to keep their unique
code secret. Telling other persons their code or allowing other persons to use their code
compromises security and defeats the purpose of the system.
1838-065-L-3-10
Page 39
4.2 SYSTEM ADMINISTRATOR INSTRUCTIONS
The system administrator can perform the following operations from a remote location using a touch-
tone telephone if the optional telephone line has been connected to the 1838 controller. You
must know the phone number of the line that the system is installed on and the system master code.
4.2.1 Opening the Door / Gate From A Remote Location
1. Call the telephone number that the system is installed on. The 1838 will answer with a
short beep.
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).
3. Press the desired tone-open number _ (short beep).
4. Hang-up.
Note: Step-3, refer to 3.3.3 to determine which tone-open numbers have been programmed
(momentary open, hold open, release, hold open 1-hour).
4.2.2 Tracker Board Override Command
The Tracker board override command is used when Tracker expansion boards are connected to the
system. This command will cause ALL Tracker boards connected to the system to open or
unlock the door or gate that they are controlling, and will remain in this state until commanded
to return to normal operation. This feature is useful when management wants to open all gates or
unlock all doors – perhaps during an emergency situation for example. Hold-open tone numbers
must be programmed for the override command to be functional. See 3.3.3.
1. Call the telephone number that the system is installed on. The 1838 will answer with a
short beep.
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).
3. Enter the HOLD tone number _ (short beep).
4. Hang-up.
To release the override command, repeat the steps above but enter the RELEASE tone number in
step 3.
4.3.3 Relay Check
The access system can be called and a check can be made to determine if any of the relays in the
system are in a "hold open" mode. This check can be useful if your gate (or door) is held open and
you suspect that one of the system relays may be the cause.
1. Call the telephone number that the system is installed on. The system will answer with a
short beep.
2. Press * 1 6 and enter the four-digit master code _ _ _ _ (short beep).
3. The system will emit a series of short tones if the relay is in a continuous activation mode.
Relay 1 activated:
Relay 2 activated:
beep - pause - beep - pause . . .
beep beep - pause - beep beep - pause . . .
4. Press the programmed tone number _ to deactivate the relay (short beep). The system
will automatically hang up.
Page 40
1838-065-L-3-10
SECTION 5 – MAINTENANCE
The DoorKing 1838 access controller is essentially a maintenance free device. When the unit is
properly installed, it should provide years of trouble free service. Maintenance is limited to updating
the directory and phone number and/or card/transmitter codes as users are added and deleted from
the system.
5.1 TROUBLE SHOOTING
If problems should develop with your access control system, refer to the trouble-shooting guide on the
following pages to try and correct any problems. Our experience has shown that a majority of
reported problems are actually programming related and can be corrected on site. If problems persist
and they cannot be corrected, contact your authorized DoorKing dealer for assistance. Before
performing any trouble-shooting, check the following:
1.
2.
Have a good VOM meter handy to check voltages and continuity.
Have a telephone test set (DoorKing p/n 1800-050 or equivalent) to check the
telephone line. Noise on the phone line will cause problems with the entry system.
3.
4.
5.
Be sure that the entry system case is properly grounded.
Be sure that the telephone wires are twisted.
A hum on the system indicates that the phone line or 16 VAC power lines may be
grounded. Check to be sure that the phone lines or power lines are not shorted to
ground.
6.
7.
Check the 16 VAC system power. Be sure that the transformer is properly rated (20
VA). Keep the wire run from the transformer to the entry system as short as possible.
Use 16 or 18 AWG, 600 volt insulated wire only. The importance of proper power
wiring cannot be over stressed!
Isolate the access controller. Disconnect any external devices, such as Tracker
expansion boards, elevator control boards, RS232 connection, card readers, RF
receivers, keypads, etc. which may affect the operation of the controller.
1838-065-L-3-10
Page 41
SYMPTON
POSSIBLE SOLUTION(S)
Cannot get into
Wrong master code entered. Start over.
programming mode.
Waiting too long between pushing buttons. Enter information quicker.
Keypad is not plugged into board correctly. Cable points to the left.
Memory chips are installed backwards.
System emits a long
tone and cancels
programming.
Waiting too long between pushing buttons.
Forgetting to press # first when programming.
Keypad is dead.
No power. Check for 16 VAC input power.
Check that the keypad is properly connected to the circuit board. The cable on the
plug points to the left when connected to the circuit board.
Buzz or noise on the
phone line.
Disconnect the phone line from the system and check it with a handset. If line is
noisy, problem is with the phone line and not the entry system.
Check for any shorts to ground behind the circuit board.
Check for pinched wires near the door hinge.
Check for 16-volt power shorted to ground.
Check for phone line shorted to ground.
Check that phone wires are twisted.
Check that the proper type of phone wire was used for an outdoor and / or
underground application.
Check that all wires, speaker, keypad, etc. are isolated from ground.
Check that the cabinet is properly grounded. Be sure that case ground (terminal 3)
is not used as a low voltage common.
Check for excessive voltage drop on 16 VAC power.
Volume is set too high (3.8.4).
Ringing or howling
from the speaker.
Door strike locks on.
Excessive voltage-drop on 16 VAC line.
Using a transformer with too low VA rating.
Relay strike time programmed too long (3.3.1).
Door strike or gate
operator holds open.
System was given a hold open command. Call the system and press the tone
deactivate number (3.3.3).
System will not
Ring pin is not installed (3.8.2).
answer when called.
Bad phone line or insufficient ring voltage.
Re-program tone-open number to 9 (3.3.3).
Touch-tone 9 will not
activate relay.
If phone emits a short pulse rather than a long tone, press 9 twice in rapid
succession 9 9.
Try another phone that is known to work.
Lower speaker volume (3.8.4).
Relay activates but
gate operator will not
open.
Re-program relay strike time for a longer period (3.3.1).
Check wiring to gate operator.
Check gate operator.
Postal switch will not
activate relay.
Be sure that the wire-tie has been clipped off the postal switch.
Be sure that the relay has been programmed for postal switch input (3.3.4).
Be sure postal switch is connected properly.
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SYMPTON
POSSIBLE SOLUTION(S)
Four-digit entry codes
will not work.
Forgetting to press # first.
Re-program the entry code ranges (3.6.3).
Entry codes will not
activate relay 1.
Re-program relay 1 low and high ranges (3.6.3).
Entry codes will not
activate relay 2.
Re-program relay 2 low and high ranges (3.6.3).
Master code switch is in the ON position (3.8.1).
System emits a beep
every 30 seconds.
System emits 2 short
beeps when powered
up.
The memory chip size (small chip) and the main memory storage ship (large chip)
do not match in memory size. By pressing 1, the main memory storage chip will be
matched to the memory size chip. All data in the main memory will be erased
when this function is performed.
System emits 3 short
beeps when powered
up.
The small chip in the PC board socket is for a telephone entry system and cannot be
used in the access control system.
5.1.1 RS-232 Test
This test procedure will check the RS-232 hardware to determine a pass or fail mode. You will need
two short pieces of wire to perform this test.
1. Open the cabinet of the access control system and locate the RS-232 terminals in the
upper right hand corner of the control board.
2. Short terminal 1 to terminal 2 using the first piece of wire.
3. Short terminal 3 to terminal 4 using the second piece of wire.
4. Press * 1 7 and enter the four-digit master code _ _ _ _ (beep).
5. Press * .
PASS - A long tone will be heard (Beeeeeep).
FAIL - Two short tones and then a long tone will be heard (Beep - Beep - Beeeeeep).
6. Remove the jumper wires from the terminal after performing this test.
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5.1.2 Floor, Elevator, Security Level Test Programming
This programming sequence is included for troubleshooting the elevator control board(s) only. It
allows you to enter basic information for troubleshooting purposes. You will need the Elevator
Control Installation Manual for additional information regarding troubleshooting the elevator control
board(s).
1.
2.
Press * 4 2 and enter the four-digit master code _ _ _ _ (beep).
Enter a know directory code that has been programmed into the system (1, 2, 3 or 4
digits depending on the number programmed in 3.4.1) then press * (beep).
3.
Enter a five-digit number that represents a two-digit floor number (01-64); a single-
digit elevator reference number (1-8); and a two-digit security level number (00-30)
_ _ _ _ _ then press * (beep).
4.
5.
Repeat steps 2 and 3 to program additional floor numbers, elevator reference and
security level codes.
Press 0 # TOGETHER to cancel the weigand test mode.
5.1.3 Elevator Board(s) Hardware Test
This programming sequence is designed for trouble shooting the elevator control board(s) that may
be connected to the access control system. This sequence will take approximately four (4) minutes to
complete and will check the operation of the CALL relay, and then all the odd numbered relays, then
all the even numbered relays on the elevator control board(s). This test confirms communication
between the 1818 circuit board and the elevator control board(s).
1.
2.
Press * 7 6 and enter the four-digit master code _ _ _ _ (beep).
Enter the elevator shaft number _ (1, 2, 3 or 4) then press * (beep).
Once the test starts, the CALL relay (LED ON) will activate, and then ALL odd
numbered relays will activate, and then ALL even numbered relays will activate on
the 1st elevator control board. After this sequence, if more than one elevator control
board is connected, ALL odd numbered relays, and then ALL even numbered relays
will activate on the 2nd elevator control board. After this sequence, ALL odd
numbered relays, and then ALL even numbered relays will activate on the 3rd
elevator control board. After this sequence, ALL odd numbered relays, and then ALL
even numbered relays will activate on the 4th elevator control board. This sequence
will repeat itself ten (10) times.
3.
Once the test is complete (approximately 4 minutes), this programming sequence will
automatically end itself.
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5.1.4 Elevator Board / Floor Hardware Test
This testing sequence will allow you to check activation of individual relays on the elevator control
board(s) and will confirm communication between the 1838 circuit board and the elevator control
board(s).
1. Press * 7 7 and enter the four-digit master code _ _ _ _ (beep).
2. Enter the elevator shaft number _ (1, 2, 3 or 4) then press * (beep).
3. Enter the two-digit floor number _ _ , then press * (beep).
4. The relay LED on the elevator control board that represents the floor number entered will
turn ON for approximately 1 second.
5. To check other floor relays, repeat steps 2 and 3.
6. When complete with the testing, press 0 # TOGETHER to end this testing sequence.
NOTE: This program test sequence will automatically end itself if no keypad inputs are
detected after approximately 30 seconds.
Refer to the Elevator Control board installation manual for more information on trouble
shooting the elevator control boards.
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5.2 ACCESSORIES
Card Readers
RF Devices
A variety of DKS, AWID and HID proximity readers are available for use
with the 1838 controller. Most 26-bit card readers will interface with the
1838 controller.
RF devices provide remote access control for vehicular gates. Use
DoorKing MicroPLUS™ wiegand receiver (P/N 8056-080) or DoorKing
MicroCLIK wiegand receiver (P/N 8059-080) and corresponding
transmitters.
PROXmtr™
DoorKing PROXmtr’s provide both RF access control and proximity card
access control in a single, compact package. Requires a MicroPLUS
wiegand receiver and DKS, AWID or HID proximity card readers.
Digital Keypad
Provides a wiegand output when users enter their 5-digit PIN code.
P/N 1815-050 and 1815-051.
Slave Keypad
Provides for use of 4-digit entry codes (P/N 1814-075).
Surge Suppressers
High voltage (115 V) suppresser. P/N 1878-076. Phone line
suppresser. P/N 1878-077. Low voltage (28 V) suppresser. P/N 1878-
078.
Telephone Test Set
Battery
Includes clips, cord and carrying case. P/N 1800-050.
12 volt .8 amp hour gel cell provides stand by power during power
interruptions. P/N 1801-008.
Tracker Boards
Tracker expansion boards (P/N 2351-010) allow the system to operate
up to sixteen individual doors or gates, provides door ajar and forced
entry alarms, and can activate local and building alarm systems. Also
allows DoorKing gate operators to report gate operator data and activity
to the entry system.
RS-232 Cable
RS-232 cable with DB-9 connector on one end and wires on the other
end. Use this cable to program the entry system from a PC using RS-
232 communications instead of the modem. P/N 1818-040.
TCP/IP Kit
P/N 1830-175 – enables the 1838 system to send and receive data via
the DKS Internet Server or a LAN.
Elevator Board
Small Enclosure
Large Enclosure
Elevator control boards (P/N 2348-010) provide control of up to four
elevators, with each elevator having a maximum of 64 floors.
Provides a weather resistant lockable enclosure for a single Tracker™
expansion board.
Provides a weather resistant lockable enclosure for up to four (4)
Tracker™ expansion boards and includes convenience outlets for four
(4) accessory transformers.
Remote Call Station
Provides voice communication to a remote location via the telephone
network. Available with a keypad (1838-120) or card reader (1838-121).
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5.3 LOG TABLES
Complete the information in the tables on the following pages to maintain a record of the information
that has been programmed into the access control system if the system IS NOT being programmed
from a PC. If PC programming is being utilized, there is no reason to maintain these log sheets since
the PC will maintain a complete record of the information that has been programmed.
Make copies of the user log sheet so that you have enough to complete a listing of all users and data.
Enter the information as shown in the example below. DIR is the user’s unique directory code and
can be 1 to 4 digits (3.4.1). Enter the user’s four-digit entry code (3.6.1) in the ENT field if they are
used. Enter the user’s unique device code (3.5.1) in the DEVICE field if access control devices
(Transmitters, cards, etc.) are used. Enter the SEC LEVEL (Security Level), FL (Floor), and ER
(Elevator Reference) numbers as required.
NAME
PHONE #
765-0000
DIR
173
ENT
DEVICE
04231
SEC LEVEL
02
FL
14
ER
2
Smith, John
3812
MASTER CODE (3.2.1)
RELAY STRIKE TIME (3.3.1)
RELAY 1 RELAY 2
TONE OPEN NUMBERS (3.3.3)
RELAY 1
RELAY 2
MOMENTARY ACTIVATION
CONTINUOUS ACTIVATION
RELEASE
ACTIVATE 1 HOUR
POSTAL SWITCH ACTIVATES (3.3.3)
RELAY 1
RELAY 2
ENTRY CODE RANGES (3.7.3)
RELAY 1
RELAY 2
LOW BOUNDRY
HIGH BOUNDRY
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NAME
PHONE
NUMBER
DIR
CODE
ENT
CODE
DEVICE
CODE
SEC
LEVEL
FL ER
Make additional copies of this table as needed.
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