BlackBerry Enterprise Server for IBM
Lotus Domino
Version 4.1.4
Installation Guide
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Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
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1
Planning your BlackBerry environment ........................................................................................................... 7
Choosing a BlackBerry Enterprise Server setup type...................................................................................7
Upgrading the BlackBerry Enterprise Server ............................................................................................... 9
2
System requirements .......................................................................................................................................... 11
Hardware requirements...................................................................................................................................11
System requirements for the BlackBerry Enterprise Server.......................................................................11
Checklist: Operating system requirements .........................................................................................12
Checklist: Messaging and collaboration server software requirements .........................................13
Checklist: Security support requirements ............................................................................................13
Checklist: Multidomain support requirements ....................................................................................14
Checklist: Multilanguage support requirements.................................................................................14
Checklist: Virtual machine support requirements...............................................................................14
Checklist: Additional software requirements.......................................................................................14
System requirements for your corporate environment ..............................................................................14
Checklist: Network environment settings ............................................................................................15
Checklist: Messaging and collaboration environment settings ........................................................15
Checklist: Terminal service settings ......................................................................................................16
Checklist: Database environment settings........................................................................................... 17
System requirements for remote components ............................................................................................18
Checklist: BlackBerry MDS Services system requirements ...............................................................19
Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services system requirements
19
Checklist: BlackBerry Attachment Service system requirements.....................................................21
Checklist: BlackBerry Manager system requirements....................................................................... 22
Checklist: BlackBerry Router system requirements........................................................................... 23
Checklist: BlackBerry MDS Connection Service system requirements........................................... 23
Checklist: BlackBerry Collaboration Service system requirements.................................................24
3
Configuring your environment.........................................................................................................................25
Enabling the messaging environment to communicate with the BlackBerry Enterprise Server........ 25
Create the BlackBerryAdmins group.................................................................................................... 25
Modify the server document to permit moving users within a BlackBerry Domain...................... 25
Setting database permissions.......................................................................................................................26
Set Microsoft SQL Server permissions ................................................................................................. 27
Set DB2 UDB permissions...................................................................................................................... 27
Configure remote authentication for the local system account.............................................................. 27
Create Windows groups to support administrative roles..........................................................................28
Enable authentication for administrative roles on remote BlackBerry Managers ........................28
4
Installing the BlackBerry Enterprise Server software...................................................................................31
Checklist: Confirm BlackBerry Enterprise Server installation requirements..........................................31
Install the BlackBerry Enterprise Server...................................................................................................... 32
Install a BlackBerry component on a remote computer............................................................................ 32
Install the database notification system ..................................................................................................... 32
Troubleshooting the BlackBerry Enterprise Server installation process ................................................ 33
Resolving issues during the installation process................................................................................ 33
Resolving issues after the installation process completes................................................................34
Postinstallation tasks .....................................................................................................................................35
Configure the connection between the BlackBerry MDS Connection Service and a remote Black-
Berry Attachment Service ......................................................................................................................35
5
Removing the BlackBerry Enterprise Server software................................................................................. 37
Remove the BlackBerry Enterprise Server software .................................................................................. 37
Remove registry entries from your computer............................................................................................. 37
Remove the database notification system ..................................................................................................38
1
Planning your BlackBerry environment
Choosing a BlackBerry Enterprise Server setup type
Upgrading the BlackBerry Enterprise Server
Choosing a BlackBerry Enterprise Server setup type
The BlackBerry® Enterprise Server consists of services and components. The BlackBerry services are designed to
provide productivity tools—such as email, instant messaging, and organizer functionality—and data from
enterprise applications to mobile users. The BlackBerry components are designed to monitor BlackBerry services;
process, route, compress, and encrypt data; and communicate with the wireless network.
You can install all BlackBerry components on one computer, or you can install particular components on separate
computers. Consider any impacts on system resources when deciding where to install a component.
You can choose only one setup type for each computer in your environment.
Warning: After you choose a setup type, you cannot modify it. You must remove one setup type before you can install
another.
Setup type
BlackBerry
Description
Considerations
This setup type installs all BlackBerry components, except
—
Enterprise Server the BlackBerry MDS Services.
BlackBerry MDS This setup type installs the BlackBerry Controller and the A remote instance of the BlackBerry MDS Services can
Services
following BlackBerry MDS Services on a remote computer: support multiple BlackBerry Enterprise Servers and one
BlackBerry MDS Studio Application Repository.
•
•
•
•
BlackBerry MDS Application Integration Service
BlackBerry MDS Data Optimization Service
BlackBerry MDS Provisioning Service
BlackBerry MDS Administrative and Management
Service
The BlackBerry MDS Services might use increased system
resources when it processes content requests. Install an
instance of the BlackBerry MDS Services on a remote
computer to minimize the impact on message delivery.
You must install the BlackBerry MDS Studio Application
Repository on the same database server as the BlackBerry
Configuration Database.
•
BlackBerry® MDS Studio Application Repository
BlackBerry
This setup type installs all BlackBerry components,
—
Enterprise Server including the BlackBerry MDS Services.
with BlackBerry
MDS Services
BlackBerry
Attachment
Service
This setup type installs the BlackBerry Attachment Service A remote BlackBerry Attachment Service can support
and the BlackBerry Controller on a remote computer.
multiple BlackBerry Enterprise Servers.
The BlackBerry Attachment Service might use increased
system resources when it processes concurrent conversion
requests. Install the BlackBerry Attachment Service on a
remote computer to increase the number of concurrent
conversions without impacting message delivery.
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Setup type
Description
Considerations
BlackBerry
Manager
This setup type installs the BlackBerry Manager on a
remote computer.
A remote BlackBerry Manager enables you to manage
multiple BlackBerry Domains from your computer.
BlackBerry Router This setup type installs the BlackBerry Router and the
BlackBerry Controller on a remote computer.
A remote BlackBerry Router can support multiple
BlackBerry Enterprise Servers and is designed to provide
wireless network bypass to BlackBerry devices.
The BlackBerry Router does not use many system resources,
but it is a critical connection point for the BlackBerry®
Enterprise Solution. You can install several standby
BlackBerry Routers as failover locations in case your
primary BlackBerry Router is unavailable.
BlackBerry MDS This setup type installs the BlackBerry MDS Connection
A remote BlackBerry MDS Connection Service can support
multiple BlackBerry Enterprise Servers.
Connection
Service
Service and the BlackBerry Controller on a remote
computer.
The BlackBerry MDS Connection Service might use
increased system resources when it processes content
requests. Install the BlackBerry MDS Connection Service on
a remote computer to minimize the impact on message
delivery.
8
1: Planning your BlackBerry environment
Setup type
Description
Considerations
A remote BlackBerry Collaboration Service can support
BlackBerry
Collaboration
Service
This setup type installs the BlackBerry Collaboration
Service, the BlackBerry Instant Messaging Connector, and multiple BlackBerry Enterprise Servers.
the BlackBerry Controller on a remote computer.
Your instant messaging environment can be IBM® Lotus®
Sametime®, Microsoft® Live Communications Server
2005™, or Novell® GroupWise® Messenger. Your choice is
not limited by your messaging server.
You can install only one type of the BlackBerry
Collaboration Service, and users can use only one type of
enterprise instant messaging application on the BlackBerry
device.
The BlackBerry Collaboration Service requires the following
persistent connections, based on your instant messaging
environment:
•
•
•
If your instant messaging server is Microsoft Live
Communications Server 2005 and you are using
Transport Layer Security (TLS) as the communication
protocol, you require one persistent socket connection
for each instant messaging session.
If your instant messaging server is Microsoft Live
Communications Server 2005 and you are using
Transmission Control Protocol (TCP) as the
communication protocol, you require three persistent
socket connections for each instant messaging session.
If your instant messaging server is Microsoft Live
Communications Server 2005 and you are using
Hypertext Transfer Protocol over Secure Sockets Layer
(HTTPS) as the communication protocol, you require
three persistent socket connections to create one TCP
connection, and all instant messaging sessions use that
connection.
•
•
If your instant messaging server is Sametime, you
require three persistent socket connections to create
one TCP connection, and all instant messaging sessions
use that connection.
If your instant messaging server is GroupWise
Messenger, you require one persistent socket
connection for each instant messaging session.
Install the BlackBerry Collaboration Service on a remote
computer to maximize the number of available sockets.
Upgrading the BlackBerry Enterprise Server
See the BlackBerry Enterprise Server Version 4.1.4 Upgrade Guide for more information.
9
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
10
2
Hardware requirements
System requirements for the BlackBerry Enterprise Server
System requirements for your corporate environment
System requirements for remote components
Hardware requirements
Visit www.blackberry.com/knowledgecenterpublic to read the BlackBerry Enterprise Server Version 4.1 for IBM
Lotus Domino Server Capacity Calculator and the BlackBerry Enterprise Server Version 4.1 for IBM Lotus Domino
Performance Benchmarking for more information about calculating hardware requirements based on the expected
use of the BlackBerry Enterprise Server in your environment.
System requirements for the BlackBerry Enterprise Server
You must confirm that the computer on which you plan to install the BlackBerry Enterprise Server meets the
system requirements.
Checklists
Description
Reference
Checklist: Operating system requirements
This checklist describes the operating system software and settings
that are required on the computer on which you plan to install the
BlackBerry Enterprise Server.
See page 12.
Checklist: Messaging and collaboration
server software requirements
This checklist describes the messaging server software and settings
that are required on the computer on which you plan to install the
BlackBerry Enterprise Server.
See page 13.
See page 13.
See page 14.
See page 14.
See page 14.
Checklist: Security support requirements
This checklist describes the security software that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to support specific security features.
Checklist: Multidomain support requirements This checklist describes the configuration that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you have a multidomain messaging environment.
Checklist: Multilanguage support
requirements
This checklist describes the configuration that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to support localized message content.
Checklist: Virtual computer support
requirements
This checklist describes the configuration that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you have a virtual computer environment.
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Checklists
Description
Reference
Checklist: Additional software requirements This checklist describes the additional software that is required on the See page 14.
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to read the documentation and help file, or if you want to
implement multiple BlackBerry devices from a single computer.
Checklist: Operating system requirements
Note: You must install the most current service pack for each Microsoft product.
Considerations
Install one of the following operating systems on the computer on which you plan to install the BlackBerry Enterprise Server:
†
†
†
•
•
Microsoft® Windows® 2000 Service Pack (SP) 4 (Server or Advanced Server editions)
Microsoft® Windows Server® 2003 (SP1 is required for Microsoft Windows Messenger support)
Install Microsoft Messaging Queue (MSMQ) Version 3.0 (required for Microsoft Windows Messenger support).
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration and Triggers
subcomponents and select only the Common subcomponent.
Install Microsoft® .NET Framework Version 1.1 (SP1 is required for Microsoft Windows Messenger support). You can install this
program during the BlackBerry Enterprise Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
†
†
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and install SP1 in the
appropriate language.
Install one of the following Microsoft Data Access Component (MDAC) versions on the computer on which you plan to install the
BlackBerry Enterprise Server:
†
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
Note: MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
Install Java® 2 Platform, Standard Edition (J2SE™) Runtime Environment Version 5.0 update 9. You can install this program during
the BlackBerry Enterprise Server installation.
†
†
If you are using IBM® DB2® Universal Database (DB2 UDB), install the IBM DB2 Universal Database Runtime Client Lite. You can
install this program during the BlackBerry Enterprise Server installation.
12
2: System requirements
Checklist: Messaging and collaboration server software requirements
Warning: Do not install IBM® Lotus® Notes® client software on the same computer as the BlackBerry Enterprise Server.
Considerations
†
•
•
•
IBM® Lotus® Domino® server Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Domino server Version 6.0.1 Critical Fixpack 2 or later (Primary Domino Directory required)
IBM Lotus Domino server Version 6.5 or later (Primary Domino Directory required; Version 6.5.1 required to support organizer
data synchronization for roaming users)
•
IBM Lotus Domino server Version 7.0 (required to support encrypted message display)
Note: Do not install the BlackBerry Enterprise Server on a partitioned IBM Lotus Domino server.
Verify that the Notes.ini file has read/write permission.
†
†
Verify that the Notes.ini file does not include the full path information for the SERVERKEYFILENAME value. You require only the
name of the server.id.
Verify that the IBM Lotus Domino server is a member of the LocalDomainServers group.
Verify that the IBM Lotus Domino server has permission to run agents.
†
†
†
Verify that the IBM Lotus Domino server has manager-level access to the mail files for BlackBerry users (required to display read
If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the communication
protocol, you must install or import one of the following certificates on the computer on which you plan to install the BlackBerry
Enterprise Server:
†
•
If your instant messaging server is Microsoft Live Communications Server 2005, you must install or import a Mutual TLS
(MTLS) certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or import a server
authentication certificate under the computer account.
Visit www.office.microsoft.com/en-us/FX011526591033.aspx for more information about configuring certificates on Microsoft
If your instant messaging server is , you must add the IP address of each computer on which you plan to install the BlackBerry
Collaboration Service to the CommunityConnectivity document on the Sametime server.
†
†
If your instant messaging server is Messenger, you must turn on support for Secure Sockets Layer (SSL) authentication of the
Novell GroupWise Messenger agents on the computer on which you plan to install the BlackBerry Collaboration Service. Visit
Checklist: Security support requirements
Considerations
If you are using RSA® SecurID® authentication, you must install the Security Dynamics Technologies Ace/Agent® for Microsoft
Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection Service.
†
13
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Checklist: Multidomain support requirements
Considerations
Verify that the IBM Lotus Domino server contains connection documents from the IBM Lotus Domino servers in the domains from
which it replicates.
†
Verify that the IBM Lotus Domino server is a member of the LocalDomainServers group in all the domains in your environment.
Establish cross-certification (at a server or organization level) between the messaging and directory servers in other domains.
†
†
Checklist: Multilanguage support requirements
Considerations
Set your language preferences in Microsoft® Internet Explorer® to display encoded web pages correctly.
†
†
†
Checklist: Virtual machine support requirements
Considerations
Install VMware® ESX Server Version 2.5.2 on the computer on which you plan to install the BlackBerry Enterprise Server.
Checklist: Additional software requirements
Considerations
If you run a Universal Serial Bus (USB) hub to implement BlackBerry devices while connected to the BlackBerry Manager, verify
that the USB driver supports USB1.1-compliant hubs.
Install Adobe® Acrobat® Reader® Version 3.0 or later so that you can view the product guides.
†
†
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript® enabled as your default browser so that you can view
the online help.
Install Microsoft® XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry Enterprise Server
installation.
†
†
If you are using SNMP monitoring, you must install the SNMP service before you install the BlackBerry Enterprise Server. Visit
www.microsoft.com/technet/itsolutions/network/deploy/confeat/snmp.mspx for more information about installing and
configuring the SNMP service.
Install Microsoft® Windows Media® Player Version 9 or later to support audio attachments.
†
System requirements for your corporate environment
You must confirm that settings in your network, messaging and collaboration, instant messaging, and database
environments are configured to support the BlackBerry Enterprise Server.
Checklists
Description
Reference
Checklist: Network environment settings
This checklist describes how your BlackBerry Enterprise Server must
connect to your firewall.
See page 15.
Checklist: Messaging and collaboration
environment settings
This checklist describes the software and settings that are required on See page 15.
your messaging server and your desktop email program.
14
2: System requirements
Reference
Checklists
Description
Checklist: Instant messaging environment
settings
This checklist describes the software and settings that are required on See page 16.
your instant messaging server.
Checklist: Terminal service settings
This checklist describes the supported software and settings for
installing the BlackBerry Enterprise Server using a terminal or remote
desktop session.
See page 16.
Checklist: Database environment settings
This checklist describes the software and settings that are required on See page 17.
your database server.
Checklist: Network environment settings
Considerations
Verify that the BlackBerry Enterprise Server is physically close to the messaging servers. Use a high-speed switched connection
between the BlackBerry Enterprise Server and the messaging servers. Network latency impacts the performance of the BlackBerry
Enterprise Server.
†
Verify that the BlackBerry Enterprise Server is not installed in a perimeter network (demilitarized zone). Visit
†
†
Verify that you have configured the corporate firewall or proxy to permit the BlackBerry Enterprise Server to initiate and maintain
an outbound connection to the BlackBerry® Infrastructure on TCP port 3101.
Verify that the corporate firewall can resolve Internet addresses using the Domain Name System (DNS).
Verify that the proxy server is transparent, if you are using a proxying firewall.
†
†
Checklist: Messaging and collaboration environment settings
Considerations
Your messaging environment must be one of the following:
†
†
•
•
IBM Lotus Domino server Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Domino server Version 6.0 or later (required to support encrypted message display; Version 6.0.4 and higher or
Version 6.5.4 and higher are required to display read or unread message status on the BlackBerry device)
IBM Lotus Domino server Version 6.5 or later
•
•
IBM Lotus Domino server Version 7.0
Your client software must be one of the following:
•
•
•
•
IBM Lotus Notes Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Notes Version 6.0 or later
IBM Lotus Notes Version 6.5 or later
IBM Lotus Notes Version 7.0 (required to support encrypted message display when the user.id file is stored in the BlackBerry
Desktop Manager Version 4.1)
15
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Checklist: Instant messaging environment settings
Considerations
Your instant messaging server must be one of the following:
†
•
•
•
•
•
•
•
•
Sametime Version 3.0 Community Server
Sametime Version 3.1 Community Server
Sametime Version 6.5.1 Community Server (Version 6.5.1 or later is required to support dormant mode.)
Sametime Version 7.0 Community Server
Sametime Version 7.5 Community Server
Microsoft Live Communications Server 2005 (SP1 is required to support Microsoft Office Communicator and dormant mode.)
Novell GroupWise Messenger Server Version 1.0.2 or later
Novell GroupWise Messenger Server Version 2.0
If your instant messaging environment supports Microsoft Office Communicator, your environment must also include a Microsoft
Office Communicator Web Access Server.
†
Verify that your Communicator Web Access Server meets the following criteria:
•
includes the MTLS and HTTPS certificates required for communication with your Microsoft Live Communications Server
If your instant messaging environment supports Microsoft Office Communicator, you must download and install the following
hotfixes to support the AJAX Service:
†
†
•
•
visit www.support.microsoft.com/kb/911996 to install the hotfix on your Microsoft Live Communications Server
visit www.support.microsoft.com/kb/915066 to install the hotfix on your Communicator Web Access server
If your instant messaging environment supports Microsoft Office Communicator, you must install or configure an additional
virtual server to support the AJAX Service on your Communicator Web Access server that meets the following criteria:
•
•
uses all unassigned IP addresses
uses forms-based authentication only (RIM does not recommend using integrated authentication when supporting HTTPS
connections)
•
•
supports HTTPS browser connections
contains an Internet Server API (ISAPI) filter for both the cwaauth.dll file and the ajax.dll file
Visit office.microsoft.com/en-us/assistance/HA100240791033.aspx to read the Microsoft Office Communicator Web Access
Planning and Deployment Guide for more information about enabling the AJAX Service for Communicator Web Access.
Checklist: Terminal service settings
Considerations
If your operating system is Microsoft Windows Server 2000, you can install and access the BlackBerry Enterprise Server using the
Terminal Services program.
†
†
You must install the Terminal Services program using Remote Administration mode. Visit www.support.microsoft.com/kb/306624
for more information.
Note: RIM does not recommend using Application Server mode. If you install the Terminal Services program using Application
Server mode and then install the BlackBerry Enterprise Server, unpredictable results might occur.
If your operating system is Microsoft Windows Server 2003, you can install and access the BlackBerry Enterprise Server using the
Microsoft Remote Desktop Connection program that is included with Microsoft Windows Server 2003.
Note: Do not install the Terminal Services program. If you install the Terminal Services program on Microsoft Windows Server
2003, the Terminal Services program installs in Application Server mode automatically, which RIM does not recommend.
16
2: System requirements
Checklist: Database environment settings
Considerations
Install one of the following database programs on the computer on which you plan to install the BlackBerry Configuration
Database:
†
•
•
•
•
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
Microsoft SQL Server 2000 SP3a
Microsoft SQL Server 2005 (Standard, Enterprise, or Express)
DB2 UDB Version 8.2 (Express or Enterprise)
Notes: If you are installing BlackBerry MDS Services, you cannot use Microsoft SQL Server 2005 Express as your database
program.
You can install MSDE 2000 during the BlackBerry Enterprise Server installation.
Install one of the following MDAC versions on the computer on which you plan to install the BlackBerry Configuration Database:
†
†
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
You must manage the BlackBerry Configuration Database using a BlackBerry Manager that is configured to support the database
management system (DBMS) type. You select the DBMS type of the BlackBerry Manager during the BlackBerry Enterprise Server
installation.
The version of MSDE 2000 (MSDE 2000 Release A) provided with the BlackBerry Enterprise Server does not support upgrading
†
†
†
†
If you are using Microsoft SQL Server, install the program using the default case-insensitive collation setting. The collation setting
for the BlackBerry Configuration Database must be the same as the collation setting for the database server.
If you are using Microsoft SQL Server, you can install the BlackBerry Configuration Database on a nondefault instance. During
the installation process, you can specify servername\instancename.
If you are using Microsoft SQL Server and if you are using Windows authentication between the BlackBerry Enterprise Server and
the BlackBerry Configuration Database, you must set the Microsoft SQL Server to run under the Local System account.
If you are using DB2 UDB, do not install the database program on a mainframe computer.
†
†
If you are using DB2 UDB and you want to create the BlackBerry Configuration Database using an account name that is longer
than the database schema name (by default, BESADMIN), you must first apply DB2 UDB Version 8.2 FixPak 5 to your database
If the BlackBerry Configuration Database is on a remote computer or you want to use a remote BlackBerry Manager, you must
enable named pipes and TCP/IP network protocols.
†
†
†
If you are installing the BlackBerry MDS Services, you must install the BlackBerry MDS Services databases on the same DBMS and
on the same database server as the BlackBerry Configuration Database.
If you are installing the BlackBerry MDS Services and if you are using Microsoft SQL Server, the Microsoft SQL Server must support
mixed-mode authentication. If you install the BlackBerry Configuration Database on MSDE 2000, you receive a prompt to accept
this change in authentication.
If you are installing the BlackBerry MDS Services and if you are using DB2 UDB, you must create the database user account before
you create the BlackBerry MDS Services databases.
†
17
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Considerations
If you are installing the BlackBerry MDS Services, you must use SQL authentication to create the BlackBerry MDS Services
databases.
†
If you are using SQL authentication to create the BlackBerry Configuration Database, you must use a different SQL account to
create the BlackBerry MDS Services databases.
Note: The BlackBerry MDS Services store their BlackBerry MDS Services database access credentials in plain text form in
<installation directory>\MDSS\jakarta-tomcat-5.5.9\conf\server.xml. To protect the access credentials in that storage location,
you must limit read and write control to that location.
System requirements for remote components
If you plan to install BlackBerry components on remote computers, you must confirm that those computers meet
the system requirements.
Checklists
Description
Reference
Checklist: BlackBerry MDS Services system
requirements
This checklist describes the software and settings that are required on See page 19.
the computer on which you plan to install the BlackBerry MDS Services.
Checklist: BlackBerry Enterprise Server with This checklist describes the software and settings that are required on See page 19.
the BlackBerry MDS Services system
requirements
the computer on which you plan to install the BlackBerry Enterprise
Server with BlackBerry MDS Services.
Checklist: BlackBerry Attachment Service
system requirements
This checklist describes the software and settings that are required on See page 21.
the computer on which you plan to install the BlackBerry Attachment
Service.
Checklist: BlackBerry Manager system
requirements
This checklist describes the software and settings that are required on See page 22.
the computer on which you plan to install the BlackBerry Manager.
Checklist: BlackBerry Router system
requirements
This checklist describes the software and settings that are required on See page 23.
the computer on which you plan to install the BlackBerry Router.
Checklist: BlackBerry MDS Connection
Service system requirements
This checklist describes the software and settings that are required on See page 23.
the computer on which you plan to install the BlackBerry MDS
Connection Service.
Checklist: BlackBerry Collaboration Service
system requirements
This checklist describes the software and settings that are required on See page 24.
the computer on which you plan to install the BlackBerry Collaboration
Service.
18
2: System requirements
Checklist: BlackBerry MDS Services system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry MDS
†
Services:
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server)
Microsoft Windows XP
Verify that the operating system is installed in one of English, French, German, Italian, or Spanish.
If you are using DB2 UDB, install the IBM DB2 Universal Database Runtime Client Lite. You can install this
program during the BlackBerry Enterprise Server installation.
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
†
Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services
system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Enterprise Server with BlackBerry MDS Services:
†
•
•
Microsoft Windows 2000 SP4 (Server or Advanced Server editions)
Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server)
Install MSMQ Version 3.0 (required for Microsoft Windows Messenger support).
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration
and Triggers subcomponents and select only the Common subcomponent.
Install Microsoft .NET Framework Version 1.1 SP1. You can install this program during the BlackBerry Enterprise
Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
Install one of the following MDAC versions:
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
Note: MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
Install J2SE Runtime Environment Version 5.0 update 9. You can install this program during the BlackBerry
Enterprise Server installation.
If you are using DB2 UDB, install the IBM DB2 Universal Database Runtime Client Lite. You can install this
program during the BlackBerry Enterprise Server installation.
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BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
System
Considerations
requirement
messaging and Install one of the following messaging servers on the computer on which you plan to install the BlackBerry
†
collaboration
Enterprise Server with BlackBerry MDS Services:
server software
•
•
•
IBM Lotus Domino server Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Domino server Version 6.0.1 Critical Fixpack 2 or later (Primary Domino Directory required)
IBM Lotus Domino server Version 6.5 or later (Primary Domino Directory required; Version 6.5.1 required to
support organizer synchronization for roaming users)
•
IBM Lotus Domino server Version 7.0 (required to support encrypted message display)
Note: Do not install the BlackBerry Enterprise Server on a partitioned IBM Lotus Domino server.
Verify that the Notes.ini file has read/write permission.
Verify that the Notes.ini file does not include the full path information for the SERVERKEYFILENAME value. You
require only the name of the server.id.
Verify that the IBM Lotus Domino server is a member of the LocalDomainServers group.
Verify that the IBM Lotus Domino server has permission to run agents.
•
Verify that the IBM Lotus Domino server has manager-level access to the mail files for BlackBerry device
user accounts (required to display read or unread message status on the BlackBerry device).
If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the
communication protocol, you must install or import one of the following certificates on the computer on which
you plan to install the BlackBerry Collaboration Service:
†
•
If your instant messaging server is Microsoft Live Communications Server 2005, you must install or
import an MTLS certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or
import a server authentication certificate under the computer account.
certificates on Microsoft Live Communications Server 2005.
If your instant messaging server is Sametime, you must add the IP address of each computer on which you plan
to install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime
server.
If your instant messaging server is Novell GroupWise Messenger, you must turn on support for SSL
authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the
Administration Guide for more information.
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
security
support
If you are using RSA SecurID authentication, you must install the Security Dynamics Technologies Ace/Agent
for Microsoft Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection
Service.
20
2: System requirements
System
requirement
Considerations
additional
software
If you run a USB hub to implement BlackBerry devices that are connected to the BlackBerry Manager, verify that
the USB driver supports USB1.1-compliant hubs.
†
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
If you are using SNMP monitoring, you must install the SNMP service before you install the BlackBerry
Enterprise Server. Visit www.microsoft.com/technet/itsolutions/network/deploy/confeat/snmp.mspx for more
information about installing and configuring the SNMP service.
Install Microsoft Windows Media Player Version 7.1 or later so that you can support audio attachments.
Checklist: BlackBerry Attachment Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Attachment Service:
†
•
•
•
Microsoft Windows 2000 SP4 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
Install Microsoft Windows Media Player Version 7.1 or later so that you can support audio attachments.
21
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Checklist: BlackBerry Manager system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Manager:
†
•
•
•
Microsoft Windows 2000 (Professional, Server, or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP Professional
Install Microsoft .NET Framework Version 1.1 SP1. You can install this program during the BlackBerry Enterprise
Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
In the operating system, turn on printer and file sharing to implement BlackBerry devices.
If you are using IBM DB2 UDB, install the IBM DB2 Universal Database Runtime Client Lite. You can install this
program during the BlackBerry Enterprise Server installation.
messaging and Install one of the following on the computer on which you plan to install the BlackBerry Manager:
collaboration
server software
†
•
•
•
IBM Lotus Domino server Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Domino server Version 6.0.1 Critical Fixpack 2 or later (Primary Domino Directory required)
IBM Lotus Domino server Version 6.5 or later (Primary Domino Directory required; Version 6.5.1 required to
support organizer synchronization for roaming users)
•
•
•
•
•
IBM Lotus Domino server Version 7.0 (required to support encrypted message display)
IBM Lotus Notes Version 5.0.3 or later (Version 5.0.12 recommended)
IBM Lotus Notes Version 6.0 or later
IBM Lotus Notes Version 6.5 or later
IBM Lotus Notes Version 7.0
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
22
2: System requirements
Checklist: BlackBerry Router system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Router:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
†
†
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
network
You can install the BlackBerry Router in a perimeter network (demilitarized zone).
environment
settings
Verify that the firewall settings permit the BlackBerry Router computer to initiate a two-way TCP/IP connection
to an external server on port 3101.
Verify that the corporate firewall can resolve Internet addresses using the DNS.
Verify that the proxy is transparent, if you are using a proxying firewall.
Checklist: BlackBerry MDS Connection Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry MDS
Connection Service:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
security
support
If you are using RSA SecurID authentication, you must install the Security Dynamics Technologies Ace/Agent
for Microsoft Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection
Service.
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
23
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Checklist: BlackBerry Collaboration Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Collaboration Service:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003 SP1 (required for Microsoft Windows Messenger support)
Microsoft Windows XP
Install Microsoft .NET Framework Version 1.1 SP1 (required for Microsoft Windows Messenger support). You can
install this program during the BlackBerry Enterprise Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
Install MSMQ Version 3.0 (required for Microsoft Windows Messenger support).
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration
and Triggers subcomponents and select only the Common subcomponent.
messaging and If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the
collaboration communication protocol, you must install or import one of the following certificates on the computer on which
server software you plan to install the BlackBerry Collaboration Service:
†
•
If your instant messaging server is Microsoft Live Communications Server 2005, you must install or
import a MTLS certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or
import a server authentication certificate under the computer account.
certificates on Microsoft Live Communications Server 2005.
If your instant messaging server is Sametime, you must add the IP address of each computer on which you plan
to install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime
server.
If your instant messaging server is Novell GroupWise Messenger, you must turn on support for SSL
authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the
Administration Guide for more information.
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
†
requirement
24
3
Enabling the messaging environment to communicate with the BlackBerry Enterprise Server
Setting database permissions
Configure remote authentication for the local system account
Create Windows groups to support administrative roles
Enabling the messaging environment to communicate with
the BlackBerry Enterprise Server
You must configure the IBM Lotus Domino messaging environment to permit access to BlackBerry-specific
databases from both the BlackBerry Enterprise Server and from BlackBerry Manager remote installations.
Verify that the LocalDomainServers group includes the server on which you plan to install the BlackBerry
Enterprise Server.
Create the BlackBerryAdmins group
1. In the IBM Lotus Domino administration server directory, create an IBM Lotus Domino group with the
following attributes:
•
•
•
•
Name: BlackBerryAdmins
Group type: Access Control List only
Description: users who can add, remove, and modify BlackBerry user settings
Members: LocalDomainServers, any groups or users who might administer the BlackBerry Enterprise
Server
2. On the server on which you plan to install the BlackBerry Enterprise Server, replicate the group in the Domino
Directory.
Modify the server document to permit moving users within a BlackBerry
Domain
1. Open the server document for the IBM Lotus Domino server on which you plan to install the BlackBerry
Enterprise Server.
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
2. Perform one of the following actions:
Action
Procedure
Set permissions in an IBM Lotus
Domino server Version 6.
>
In the Run unrestricted methods and operations field, add the LocalDomainServers group.
Set permissions in an IBM Lotus
Domino server Version 5.
>
In the Run unrestricted Java/Javascript/COM field, add the LocalDomainServers group.
Setting database permissions
When you run the setup program, the account that you use must have permissions on the database server. The
type of permission depends on the setup type that you choose and whether you are creating the BlackBerry
Configuration Database on the same computer as the BlackBerry Enterprise Server or on a remote database
server.
If you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server,
you also install a custom event-based notification system that is designed to reduce the number of database
queries that the BlackBerry Enterprise Server makes to the BlackBerry Configuration Database. You require a
higher level of permission for this installation because you must register this database notification system.
If you create the BlackBerry Configuration Database on a remote database server, you do not install the database
notification system automatically, so you require a lower level of permission. You can install the database
notification system manually after you complete the setup program. See “Install the database notification system”
on page 32 for more information.
If you install the BlackBerry MDS Services, you must use a database login instead of a Microsoft Windows account
to create and access the BlackBerry MDS Services databases. If you are using a database login to create the
BlackBerry Configuration Database, you must use a different login for the BlackBerry MDS Services databases.
The BlackBerry MDS Services store their BlackBerry MDS Service database access credentials in plain text form in
<installation directory>\MDSS\jakarta-tomcat-5.5.9\conf\server.xml. To protect the access credentials in that
storage location, you must limit read and write control to that location.
If you install MSDE 2000 during the BlackBerry Enterprise Server installation, you do not need to set additional
permissions. When you select Windows (trusted) authentication during the BlackBerry Enterprise Server
installation, the required permissions are given to the account that you used to run the setup program.
Visit http://msdn2.microsoft.com/en-us/library/aa905156(SQL.80).aspx for more information about Microsoft
SQL Server security.
26
3: Configuring your environment
Set Microsoft SQL Server permissions
>
Perform one of the following actions:
Action
Procedure
Create the BlackBerry Configuration Database on the same computer
as the BlackBerry Enterprise Server and register the database
notification system.
>
Assign System Administrator permissions.
Create the BlackBerry Configuration Database on a remote database
server during the BlackBerry Enterprise Server installation.
>
Assign Server Administrator and Database Creator
permissions. If you are using Microsoft SQL Server 2005,
also assign the System Administrator permission or the
following roles: SQLAgentUserRole,
SQLAgentReaderRole, and SQLAgentOperatorRole.
Create the BlackBerry MDS Services databases during the BlackBerry
MDS Services or BlackBerry Enterprise Server with BlackBerry MDS
Services installations.
>
Assign System Administrator permissions.
Set DB2 UDB permissions
1. On the database server, create a local system account with a password that does not expire.
2. Assign Database Administrator (DB2ADMN) permission to that account.
Configure remote authentication for the local system
account
If you install and use the IBM Lotus Domino server—and by extension the BlackBerry Enterprise Server—using the
local system account and you want to use a remote server for the BlackBerry Configuration Database, you must
provide the local system account with credentials for authentication.
>
Perform one of the following actions:
Action
Procedure
Configure the local system account
for Windows (trusted) authentication.
1. In the Microsoft SQL Server Enterprise Manager, browse to the database server where you
plan to install the BlackBerry Configuration Database.
2. Right-click Logins.
3. Click New Login.
4. Type the name of the computer to host the BlackBerry Enterprise Server. Use the format
<Domain>\<computer_name>$.
5. Click Windows Authentication.
6. On the Server Roles tab, set the required database permissions.
7. Click OK.
27
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Action
Procedure
Configure the local system account
for database authentication.
1. On the computer where you plan to install the BlackBerry Enterprise Server, open the
Registry Editor.
2. In the left pane, browse to HKEY_USERS\.DEFAULT.
3. Create the following nested keys (if they do not exist already):
•
•
•
•
Software
Research In Motion
BlackBerry Enterprise Server
Database
4. Right-click Database.
5. Create the following string values:
•
•
Login: Type a database account that has the required database permissions.
Password: Type the password for the database account.
Create Windows groups to support administrative roles
If you are using DB2 UDB, you cannot manage administrative roles using the BlackBerry Manager. You must
create Windows groups on the database server for each administrative role and then assign Windows users or
groups to those administrative role Windows groups.
Warning: Do not assign users or groups to more than one administrative role’s Windows group. If you do, the permissions
of the highest role are applied.
1. On your database server, open the Microsoft Windows Computer Management console.
2. Create the following Windows groups:
•
•
•
•
•
•
•
•
rim_db_admin_audit_enterprise
rim_db_admin_audit_handheld
rim_db_admin_audit_jr_helpdesk
rim_db_admin_audit_sr_helpdesk
rim_db_admin_enterprise
rim_db_admin_handheld
rim_db_admin_jr_helpdesk
rim_db_admin_sr_helpdesk
3. Assign Windows users or groups to each administrative role Windows group.
Enable authentication for administrative roles on remote BlackBerry Managers
>
Use the DB2 UDB Control Center to configure the following settings:
•
•
control authentication at the client
trust the client authenticating at the server
28
3: Configuring your environment
•
search locally for the administrative role Windows groups you created
29
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
30
4
Install the BlackBerry Enterprise Server
Install a BlackBerry component on a remote computer
Install the database notification system
Installing the Hosted BlackBerry for IBM Lotus Domino
Troubleshooting the BlackBerry Enterprise Server installation process
Postinstallation tasks
Use the following checklist to confirm that you are ready to start the installation:
Step
Select a setup type. See “Choosing a BlackBerry Enterprise Server setup type” on page 7 for more information.
†
†
Verify that you have met all the system requirements. See “System requirements for the BlackBerry Enterprise Server” on page 11
for more information.
Create the required accounts for the messaging server to access the BlackBerry Enterprise Server. See “Enabling the messaging
environment to communicate with the BlackBerry Enterprise Server” on page 25 for more information.
†
Log in to the computer using an administrative account with the appropriate database permissions. See “Setting database
permissions” on page 26 for more information.
Note: The setup program adds the administrative account automatically to the Security administrator role in the BlackBerry
Configuration Database.
Verify that the local system account can access the BlackBerry Configuration Database. See “Configure remote authentication
for the local system account” on page 27 for more information.
†
If the IBM Lotus Domino server is newly installed, you must start it and stop it before you install the BlackBerry Enterprise Server.
Turn off the IBM Lotus Domino server automatic start before you install and configure the BlackBerry Enterprise Server.
Turn off the IBM Lotus Domino server.
†
†
†
†
Confirm that you have the following required credentials from the BlackBerry Enterprise Server installation media:
•
•
•
•
client access license key
SRP identifier
SRP key
SRP host
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Step
Confirm that you have the following required installation credentials from your environment:
†
•
computer name and port number of the instant messaging server (use the virtual server name and port number where the
AJAX service is installed, if applicable in your environment)
•
computer name and port of the proxy server
Note: If you are using a .pac file to configure the connection, you can specify that file after you complete the installation process.
Install the BlackBerry Enterprise Server
You add BlackBerry Enterprise Servers to a BlackBerry Domain by specifying a shared BlackBerry Configuration
Database during the installation process.
1. Log in to the computer using an administrative account with the appropriate database permissions.
2. Double-click setup.exe.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Complete the instructions on the screen.
7. If you are using Microsoft Exchange 2003 and use calendars with unicode text, complete the following
actions:
a) On the BlackBerry Enteprise Server, open the Registry Editor.
b) In the left pane, navigate to \\HKEY_LOCAL_MACHINE\software\Research In Motion\BlackBerry
Enterprise Server\Agents.
c) Create a DWORD value named SetLocaleIDs.
d) Set the value to 1.
e) In the Microsoft Windows Services, restart the BlackBerry Messaging Agent.
Install a BlackBerry component on a remote computer
1. Log in to the computer using an administrative account with the appropriate database permissions.
2. Double-click setup.exe.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Complete the instructions on the screen.
Install the database notification system
32
4: Installing the BlackBerry Enterprise Server software
1. Connect to the Microsoft SQL Server instance using an account with System Administration permission.
2. Copy RimEsp.dll to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.
3. In the SQL Query Analyzer, browse to the <drive>\Database\DBInstallScripts\SQLServer\4.1 folder on the
installation media.
4. Open NotifyInstall.sql and replace <_DATABASENAME_> with the name of your BlackBerry Configuration
Database.
5. Run the script.
6. Confirm that the SQL Query Analyzer displays the message “Function dbo.xp_RIM_xxxx registered.”
7. Repeat steps 1 through 6 for additional BlackBerry Configuration Databases in your environment.
Installing the Hosted BlackBerry for IBM Lotus Domino
If you are installing the Hosted BlackBerry® for IBM Lotus Domino, the installation recommendations,
requirements, and procedures are identical to those for the BlackBerry Enterprise Server. The Hosted BlackBerry
for IBM Lotus Domino is a version of the BlackBerry Enterprise Server that you can provide to an organization. It
includes all of the services and components of the BlackBerry Enterprise Server, but uses a different licensing
model.
Depending on how you set up your hosted environment, additional configurations might be required after
installation. See the BlackBerry Enterprise Server Version 4.1.4 System Administration Guide for more information
about configuring a hosted environment.
Troubleshooting the BlackBerry Enterprise Server
installation process
Resolving issues during the installation process
Symptom
Possible solution
When you start the setup program, the message
“Could not open ID file” appears and the setup
program ends.
1. If you recently installed the IBM Lotus Domino server and you have not started it
yet, start it and stop it.
2. Restart the setup program.
One of the third-party tools installed by the setup
program does not install successfully and the setup
program ends.
1. In the BlackBerry Enterprise Server installation media, open the Tools folder and
locate the program that you want to install.
2. Install the third-party tool manually.
3. Restart the setup program.
33
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Symptom
Possible solution
When you start the setup program, the message
Verify that the registry keys identifying your BlackBerry Configuration Database are
“Previous version detected but no database available” present.
appears and the setup program ends.
1. On the computer on which you plan to install the BlackBerry Enterprise Server,
start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In Motion\
BlackBerry Enterprise Server\Database.
3. Create the following string values (if they do not exist):
•
•
DatabaseName: Type the name of the BlackBerry Configuration Database.
DatabaseServerMachineName: Type the computer name of the database
server.
Note: These values are case sensitive.
4. Restart the setup program.
After you attempt to add the client access license key, Verify that you logged in to the computer using the same account after restarting the
the “Failed to write License Key to the Database”
message appears.
computer.
1. Cancel the setup program.
2. Log off the computer.
3. Log in to the computer using the same account that you used to start the
installation process.
4. Restart the setup program.
When you install SP1 to a previously installed version 1. When the setup program prompts you for the location of netfx.msi, browse to the
of Microsoft .NET Framework Version 1.1, the setup
program prompts you for access to the original
installation media for Microsoft .NET Framework
Version 1.1.
Tools folder in the BlackBerry Enterprise Server installation media.
2. Click the file.
Resolving issues after the installation process completes
Symptom
Possible solution
The BlackBerry Collaboration Service is not connecting to
Microsoft Live Communications Server 2005.
If your instant messaging environment supports Microsoft Windows
Messenger and you are using TLS as the communication protocol, verify that
authentication is configured.
Communicator 2005 Trial Edition.
2. Install the Microsoft Office Communicator 2005 client on the computer
where the BlackBerry Collaboration Service is located.
3. Use Microsoft Office Communicator 2005 to connect to Microsoft Live
Communications Server 2005.
4. If a connection cannot be made, confirm that you have installed or
imported the required authentication certificates.
34
4: Installing the BlackBerry Enterprise Server software
Postinstallation tasks
Action
Resource
Add administrators to roles.
Add users to the BlackBerry Enterprise Server.
Implement BlackBerry devices.
BlackBerry Enterprise Server Version 4.1.4 System Administration Guide
BlackBerry Enterprise Server Version 4.1.4 System Administration Guide
BlackBerry Enterprise Server Version 4.1.4 System Administration Guide
Configure a connection between the BlackBerry Enterprise BlackBerry Enterprise Server Version 4.1.4 System Administration Guide
Server and the BlackBerry MDS Services.
Configure the connection between the BlackBerry MDS Connection Service
and a remote BlackBerry Attachment Service
1. On the computer on which the BlackBerry MDS Connection Service is running, browse to C:\Program
Files\Research In Motion\BlackBerry Enterprise Server\MDS\Servers\Instance\config.
2. Open rimpublic.property in a text editor.
3. Add the following lines:
Attachment.Server.host=<attachment_server_hostname>
Attachment.Server.port.asp=1900
Attachment.Server.port.rqp=2000
4. Save and close the file.
5. In the Microsoft Windows Services window, restart the BlackBerry MDS Connection Service service.
6. Complete steps 1 through 5 for every BlackBerry MDS Connection Service that is connecting to a remote
BlackBerry Attachment Service.
7. On the computer on which the remote BlackBerry Attachment Service is running, open the Registry Editor.
8. In the HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BBAttachServer\BBAttachBESExtension
key, change the AllowRemoteServices value to 1.
9. In the Microsoft Windows Services window, restart the BlackBerry Attachment Service service.
35
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
36
5
Remove the BlackBerry Enterprise Server software
Remove registry entries from your computer
Remove the database notification system
Remove the BlackBerry Enterprise Server software
The Java Runtime Environment and Java Web Start software is not removed when you remove the BlackBerry
Enterprise Server from your computer. You must remove these applications manually.
1. Shut down the IBM Lotus Domino server.
2. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs.
3. Click BlackBerry Enterprise Server.
4. Click Remove.
5. Click Yes.
6. Perform one of the following actions:
Action
Procedure
Save all logs that are stored in the root log file path.
Delete all logs that are stored in the root log file path.
>
>
Click No.
Click Yes.
7. Perform one of the following actions:
Action
Procedure
Save user information for a future installation of the
BlackBerry Enterprise Server.
>
Click No.
Delete all user information.
>
Click Yes.
Remove registry entries from your computer
1. On the computer from which you removed the BlackBerry Enterprise Server software, start the Registry Editor.
2. Delete any of the following registry entries:
Entry
Location
Research In Motion
HKEY_LOCAL_MACHINE\Software\
BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Entry
Location
BBAttachServer and any keys starting with “BES” or
“BlackBerry”
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\
HKEY_LOCAL_MACHINE\System\ControlSet001\Services\
HKEY_LOCAL_MACHINE\System\ControlSet002\Services\
HKEY_CURRENT_USER\Software\
Research In Motion
any keys named BlackBerryServer, BlackBerry Server
Management, or listed as the name of your BlackBerry
Enterprise Server
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\
CurrentVersion\Windows Messaging SubSystem\Profiles\
Research In Motion
HKEY_USERS\.DEFAULT\Software\
any key in which the ProductName is BlackBerry Enterprise HKEY_CLASSES_ROOT\Installer\Products\
Server
Remove the database notification system
You might have to restart the Microsoft SQL Server to complete the removal of the database notification system. If
you do not want to restart the server, rename the RimEsp.dll file (for example, to RimEspXXX.tmp).
1. In the SQL Query Analyzer, browse to the <drive>\Database\DBInstallScripts\SQLServer\4.1 folder on the
installation media.
2. Open NotifyUnInstall.sql.
3. Perform one of the following actions:
Action
Procedure
Remove the database notification system from one
BlackBerry Configuration Database.
1. Remove all commands after -- delete notification stored
procedures and -- delete notification tables.
2. Run the script.
Remove the database notification system from all BlackBerry 1. Run the script.
Configuration Databases.
2. At C:\Program Files\Microsoft SQLServer\MSSQL\Binn,
remove RimEsp.dll.
38
©2007 Research In Motion Limited
Published in Canada.
|