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Table of Contents
powered by Nextel®........................................................................................................................................ 1
Getting Help ........................................................................................2
Driving Tips .......................................................................................18
iii
Nextel® Welcome Guide
Nextel Walkie-Talkie Service.................................................. 37
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v
Nextel® Welcome Guide
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Nextel® Welcome Guide
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BlackBerry Basics
Getting Help
There are many ways to find answers to your questions at any time.
•
The CD included in your kit contains the complete BlackBerry
7520 User Guide.
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•
•
From the Home screen of your BlackBerry
device, click the Help icon.
The Home screen is the initial screen that contains all main options
on the BlackBerry device. With your trackwheel, you can scroll to
the left or to the right to see more options.
•
•
for MyNextel if you are a new customer.
™
click on the BlackBerry 7520 for more information.
Navigating Your BlackBerry
Device
1. Roll the trackwheel to highlight
options on the screen.
Trackwheel
2. Click the trackwheel by pushing it in.
This will select items or open menus.
3. Press the Escape button to exit a
screen, cancel an action, or go back
one page in the browser.
Escape Button
The Walkie-Talkie Button
Walkie-Talkie button
Hold the Walkie-Talkie button to speak
during a Walkie-Talkie call. Release the
Walkie-Talkie button to listen during a
Walkie-Talkie call.
For more information on using the Walkie-
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Set-up Checklist
Set-up Checklist
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To set up your BlackBerry 7520TM, powered by Nextel , follow these
steps:
Step 1: Insert the SIM Card
Step 2: Insert the Battery
Step 3: Turn on the Power
Step 4: Set the Date/time
Step 5: Connect to the Wireless Network
Step 6: Set up your Email
Step 7: Transfer your Contacts
Step 1: Insert the SIM Card
Your Subscriber Identity Module (SIM) card is a smart card that fits into
your BlackBerry device and contains your personal information including
network activation and phone book entries. Your BlackBerry device will
not work unless your SIM card is inserted.
Important: Turn off your BlackBerry device before you insert or remove the
SIM card. Do not scratch, bend, or expose the SIM card to static
electricity or wet conditions.
1. Your SIM card may already be inserted in your BlackBerry device.
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Verify that it is in your BlackBerry 7520TM, powered by Nextel .
2. Press the battery cover release button.
Release button
3. Slide off the battery cover.
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Nextel® Welcome Guide
4. If the battery is inserted, remove it by pushing up with your thumb
from the bottom of the battery.
5. Slide the SIM card holder toward its hinge to unlock it.
6. Lift the SIM card holder.
7. Insert the SIM card into the holder so that the notches align.
8. Close the SIM card holder.
9. Slide the SIM card holder away from its hinges to lock it.
Step 2: Insert the Battery
Important: Your kit may contain a charged battery. If you need to charge your
battery, connect the end of the USB cable to your computer and
the small end to your BlackBerry device or use your travel
charger. To charge your BlackBerry device using your computer,
the BlackBerry Desktop Software must be installed on your
®
computer. Use only the battery that Research in Motion
specifies for use with your BlackBerry device. See the Safety and
Product Information booklet that accompanied your BlackBerry
device for more information about using the battery safely.
1. Press the battery cover release button and slide off the battery
cover.
2. Insert the battery so that the connectors on the battery align with the
connectors on your BlackBerry device.
3. Replace the battery cover.
4. If the battery is charged, your BlackBerry
device will turn on and the Confirm Date/
Time dialog box appears.
You will see an hour glass for a minute or so
followed by the Nextel screen and then a dialog
box that lets you know that Security software is
being verified.
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Set-up Checklist
Note: When the battery is fully charged, this indicator will appear.
Step 3: Turn on the Power
On the BlackBerry device, if the power is off, press the Power button
located in the right hand corner of your device as shown here.
Step 4: Set the Date/Time
The Date/Time dialog box appears the first time you power on the
device. To change the current date and time:
1. Click Edit from the dialog box or from the Home screen, click on the
Options icon.
2. Scroll to Date/Time.
3. Set the Time Zone.
4. Set the Date/Time Source.
5. Click the trackwheel and click Save.
Verify that the date and time at the top of your Home screen is correct.
Step 5: Connect to the Wireless Network
Your BlackBerry device is designed to connect to the wireless network
automatically the first time you turn on the power. To connect to the
wireless network successfully, your wireless service must be active and
you must be in a wireless network coverage area as shown below. When
your BlackBerry device is not connected to the wireless network, you can
continue to use features that do not require a connection to the wireless
network.
For example, you can type and save draft email messages, or manage
tasks.
1. From the Home screen, click Turn Wireless On (unless it is already
on). Your BlackBerry device must register with the Nextel National
Network in order to work properly. Initial registration may take a few
minutes so please be patient.
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Nextel® Welcome Guide
Step 6: Set Up Your Email
Your BlackBerry device is designed to enable you to integrate both
supported personal and corporate email accounts with your BlackBerry
™
7520 device. To begin sending and receiving emails, you must link
your BlackBerry device with a supported email account using one or both
of these two methods:
™
BlackBerry Internet Service email account. This account type is for
you if you don’t have an existing email account or if you wish to link your
ISP/POP3 accounts to your BlackBerry device. Nextel will provide you
with an email account for your BlackBerry device (Example:
[email protected]). Once you have set up this email
account, you can then forward your ISP/POP3 emails to this account.
Note: If you purchased your device in a store and want to set up a new
email as an individual, rather than with a corporation, use this option.
For step-by-step instructions on how to set up your email options, please
®
BlackBerry Enterprise Server corporate email account. This account
type is for you if you use your BlackBerry device through a corporate
network that employs a system administrator to manage a BlackBerry
Enterprise Server within your company.
If you are a new corporate user, you must obtain a User ID and
password from your system administrator. BlackBerry Enterprise Server
users can activate emails over the air through Enterprise Activation for
BlackBerry Enterprise Server software version 4.0 and up.
For step-by-step instructions on how to set up your email options, please
If you want to link your BlackBerry device using both methods, it is
recommended that you follow the steps in “BlackBerry Enterprise Server
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Set-up Checklist
Step 7: Transfer Your Contacts
If you are new to Nextel, you will want to transfer your contacts to your
BlackBerry device. Click the Help icon > Contacts for more information.
If you are an existing Nextel user and are upgrading, you can transfer
contacts that you have saved on your SIM card phone book to your new
BlackBerry device. For more information, see “Using Your SIM Card
Note: The SIM card phone book functionality will only work with BlackBerry
devices that use a 32K SIM card and the Motorola two-digit series
phones (example: i90, i95, etc.)
View Your Personal Telephone Number and Nextel Walkie-
Talkie Number
Your Personal Telephone Number (PTN) will display as “unknown” until
you receive a phone call. You can also make a call to a phone with a
caller ID as another means to see your PTN.
To view your PTN, on the Home screen, scroll to Phone icon and click
the trackwheel. You can also click the Options icon, click Advanced
Options, and click SIM Card.
To view your Nextel Walkie-Talkie number (DC#), from the Phone icon,
click the trackwheel to view the menu and click Status. Your Nextel
Walkie-Talkie Service Number is displayed in the My DC# field, and your
PTN is again displayed in the My Number field.
Note: Your SIM card must be inserted for your PTN and DC# to display.
Your PTN also displays on the Active Call screen during a call. Your DC#
displays on the Active Call screen when you send a Call Alert or while
engaged in Walkie-Talkie Calls.
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Nextel® Welcome Guide
Set a BlackBerry Device Password
1. In the BlackBerry device options, click Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Set the other security options.
5. Click the trackwheel and click Save.
6. Type a BlackBerry device password and click the trackwheel.
7. Retype the password and click the trackwheel.
Set Up Your Notification Profiles
A notification profile is designed to alert or notify you of incoming
messages or calls, appointments, task reminders, and browser content.
You can create a profile that specifies:
•
•
•
which sounds to use,
what volume level of your ring to use, or
whether to notify you if your BlackBerry device is in or out of your
holster.
The BlackBerry device has six preset notifications profiles: Loud, Vibrate,
Quiet, Normal, Phone Only, and Off. You can edit these preset
notifications, except for the Off profile for each type of notification you
receive.
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Navigating Your BlackBerry
Navigating Your BlackBerry
Navigating Screens
Lock the BlackBerry device/
keyboard
Click Keyboard Lock and set a
password for added security
Unlock the BlackBerry device/ Double-click the trackwheel
keyboard
Move the cursor vertically/
Roll the trackwheel / press
+ roll the
horizontally
trackwheel
Return to the previous screen Press the Escape button
Click an item
Highlight the item > Click the
trackwheel
Select multiple items
Hold
+ roll the trackwheel
Hold
+ press the Escape button
Switch between programs
Go to the top of a screen
Press
Press
Go to the bottom of a screen
Turn on/off the BlackBerry
device
Press
Typing and Editing
Capitalize a letter
Hold the letter
To insert a period
Press
Press
twice
+ the key
Type the alternate character on
a key
Insert a symbol
Press
Insert an accented character
Hold a letter + roll the trackwheel
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Nextel® Welcome Guide
Select lines of text
Press
> Roll the trackwheel
Select individual characters
Copy selected text
Hold
+ roll the trackwheel
Press
+ click the trackwheel or
click the trackwheel > Click Copy
Press or click the
trackwheel > Click Cut
Cut selected text
+
Paste selected text
Press
+ click the trackwheel or
click the trackwheel > Click Paste
Cancel a selection
Press the Escape button
Phone Shortcuts
Open the phone screen
Press
Recall the last number dialed
End a call
Press
twice
Hold the Escape button
Turn on/off speakerphone
during a call
Press
Change volume during a call
Roll the trackwheel
Dial a letter in a phone number
Hold
+ press the letter
Hold
Call a voice mail access
number
Assign speed dial to a selected Hold an unassigned letter key > Click
contact
OK
Mute a call using a headset
End a call using a headset
Press the headset button
Hold the headset button
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Navigating Your BlackBerry
Browser Shortcuts
Open the home page
Press
Go back one page
Exit the browser
Press the Escape button
Hold the Escape button
Search for a word on a page
Open a selected link
Press
Press
Go down one page
Press
Press
Press
+
Go up one page
Go to a specific web page
Message Shortcuts
Open a selected message
Press
Press
Compose a new message
Reply to sender
Press
Press
Reply to all
Forward a message
Press
Press
Press
Go to messages from next day
Go to messages from previous
day
Go to the next unread message
View sent messages
Press
Press
Press
+
+
View received messages
View Walkie-Talkie calls
Press
+
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Nextel® Welcome Guide
Calendar Shortcuts
For these shortcuts to work in Day view, in the calendar options, set the
Enable Quick Entry field to No.
Go to next day, week, or month
Press
Go to the previous day, week,
or month
Press
Schedule an appointment
Press
Hold
Move the cursor horizontally in
Week view
+ roll the trackwheel
+ roll the trackwheel
Hold
Move the cursor vertically in
Month view
Fields
Press
Press
to change a value in a field.
to view all values available in the
selected field.
On an Options screen, you can also select an
option and click the trackwheel. Click Change
Option and click a value.
Menus
Click the Trackwheel to view the menu.
On the menu, click standard actions,
such as New, View, Edit, Delete, Save,
Options and Help. Additional options
might appear depending upon the item
you have selected.
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Navigating Your BlackBerry
Status Indicators
Full battery power
Low battery power
Placed Call
Missed call
Charging
Received call
Roaming
Sent message
Home Zone
Message sending
Receiving data
Message not sent
Transmitting data
Service book waiting
Voice mail message
Bluetooth radio on
Read message
Unread message
Filed message
Message includes
attachment
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SMS message
Bluetooth radio
connected
Number mode on
MMS message
System is busy
Shift mode on
Alt mode on
Location-based services
Saved web page
Speakerphone off for
Walkie-Talkie
Alarm set
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Nextel® Welcome Guide
Wireless Network Coverage
You must connect to the wireless network to begin using many
BlackBerry device features. To connect or disconnect from the wireless
network, from the Home screen, click Turn Wireless On/Turn Wireless
Off.
Indicators on the Home screen show the wireless coverage level for the
area in which you are using your BlackBerry device. A low level of
wireless coverage might limit the use of some BlackBerry device
features, as shown in the chart below.
Full wireless coverage
No Wireless coverage
Wireless is turned off
Emergency calls only
NXTL NxTL NXtl
NXTl Nxtl
nXtl
Emergency Calls
Receive SMS Messages
Phone
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Walkie-Talkie
x
Email and PIN messages
Browser
x
x
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Nextel Services Overview
Nextel Services Overview
Nextel gives you more ways than anyone
to communicate with everyone.SM
®
®
The enhanced color display BlackBerry 7520TM, powered by Nextel
offers the capabilities of a Nextel Internet-ready phone — including
Nextel Walkie-Talkie Service— along with the industry-leading
®
BlackBerry wireless email solution. The BlackBerry 7520TM, powered by
®
Nextel is an advanced wireless communications device that is
designed to integrate seamlessly both voice and data services which
Nextel offers on the largest guaranteed all-digital network in the U.S. to
give you the freedom of reliable and encrypted, nationwide access to
critical information anywhere, anytime.
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Your BlackBerry 7520TM, powered by Nextel is loaded with a variety of
features designed to make your life easier:
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Nextel Digital Cellular – The BlackBerry 7520TM, powered by Nextel
uses Nextel’s All-Digital National Network for digital cellular service.
Nextel Worldwide Service enables you to use your BlackBerry device
internationally in select cities with iDEN networks. Go to nextel.com for
coverage information. Contact Nextel Customer Care to obtain and
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®
®
confirm availability and service.
Nextel Walkie-Talkie Service – With Nextel Walkie-Talkie Service, the
long-range walkie-talkie feature, you can make and receive Walkie-
Talkie calls even when network service is not available at a fraction of
the cost of cellular calls.
Nextel Web Services – Use the browser in your BlackBerry device to
access Nextel Web Services, a suite of Nextel wireless data content and
Internet services that provide quick access to the information you need to
get business done.
Messaging – Integrate your BlackBerry device with up to 10 supported
third-party email accounts. Compose, send, save, search, and manage
email. Use multimedia (image and audio) messaging (MMS), send and
receive peer-to-peer (PIN) messages, and receive text messages
(SMS).
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Nextel® Welcome Guide
®
Bluetooth – Connect your BlackBerry device with other Bluetooth
wireless technology-enabled devices such as a handsfree car kit or
wireless headset. In some countries there may be restrictions on using
Bluetooth devices. Check with your local authorities.
Integrated Speaker – Use the hands-free speaker while on a digital
cellular or Walkie-Talkiecall.
Address Book – Organize, categorize, customize, and maintain your
contact information using Address Book. Address Book makes it
convenient for you to contact those people who are important to you.
Note: Nextel Web Services Address Book contacts must be imported
separately. See the Address Book User’s Guide on nextel.com.
Calendar – Add, edit, and delete your calendar appointments and
synchronize your desktop and BlackBerry device calendars. Customize
your calendar view according to day, week, agenda, or month view.
Tasks – Track all of your important tasks. Add, edit, delete, and mark
tasks complete. Manage your time and your “to do list” while on the go.
Customizing – Personalize your device to meet your individual needs.
Use Options and Profiles to customize your BlackBerry device. Set an
alarm, lock your keyboard to prevent unintended typing, or customize
notification profiles to create a set of behaviors for your BlackBerry
device to use in certain situations such as meetings.
Advanced Security – The BlackBerry Enterprise Server uses Triple
Data Encryption Standard (DES) and Advanced Encryption Standard
(AES) which are designed to meet most corporate security requirements
for remote email access. Triple DES and AES encryption standards are
designed to provide you and your IT department with the confidence that
your email is strongly encrypted.
Contacting Customer Care
Contact Nextel Customer Care in the event that you experience trouble
with your BlackBerry device or need help with domestic customer care
issues, including billing issues, general service needs, or to order
additional services. There are several ways to contact Customer Care:
•
From your BlackBerry device, contact Nextel Customer Care. Just
scroll to the nextel.com on your Home screen and click your
trackwheel. From there, you can access your account balance or
send an email to Customer Care.
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Nextel Services Overview
•
From your PC, visit nextel.com for a variety of Customer Care
services. Browse for information about your BlackBerry device,
Nextel phones, coverage areas, rates and other Nextel services.
View and download user guides, try out our interactive virtual
products and service demos, find answers to frequently asked
questions, order accessories, locate service and repair centers,
send a message, and more.
•
•
For self-service on your Nextelaccount, go to MyNextel and
choose from a variety of options: view your billing statements, pay
your bill, reset your Voice Mail password and more.
Contact us online to make changes to your account: add Nextel
Web Services and other services to your BlackBerry device, change
rate plans, learn about your bill, and more. Simply click Contact Us
to send us an email request. Our representatives will make every
effort to respond to your request within 24 hours.
•
•
Call Customer Care at 1-800-639-6111 or dial 611 from your
BlackBerry device. When overseas, contact Nextel Worldwide
Customer Care for assistance, at +1-360-662-5202 (toll-free from
your BlackBerry device).
Consult the interactive demo on nextel.com/en/support/guides
for your model for more information.
Placing an Order
Accessories
Nextel has a variety of approved accessories to support your
®
®
BlackBerry 7520TM, powered by Nextel such as Vehicle Power
Chargers, Batteries, Bluetooth Wireless Accessories, Sync/USB Data
Cables, Carry Holsters, Chargers, and Hands-Free items. To order
®
accessories go to nextel.com or call Nextel Nextday Accessories at 1-
800-NEXTEL6. You can also contact your Nextel Authorized Sales
Representative or stop by any Nextel Store. For information on retail
store locations, go to nextel.com.
Note: Use only those accessories approved by RIM. Using any accessories
not approved by RIM for use with your BlackBerry device might
invalidate any approval or warranty applicable to your BlackBerry
device and might be dangerous.
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Nextel® Welcome Guide
Nextel Services
Contact Nextel Customer Care to order any of the services discussed in
this guide, including Nextel Walkie-Talkie Service, Voice Mail, Nextel
Web Services, Additional Voice Services, and much more!
Insurance
For information on Direct ProtectSM insurance protection for
®
®
your BlackBerry 7520TM, powered by Nextel , call 1-800-
639-6111 or contact your Nextel Authorized Representative.
Driving Tips
Your BlackBerry device is a great safety tool. Your BlackBerry device
enables you to call for help in emergencies or alert your next
appointment that you’re running late. Please follow these tips when
you’re behind the wheel.
1. Give driving your full attention. Don’t let anything interfere with
your concentration.
2. Assess road conditions before making or taking a call.
3. Let Voice Mail pick up when it is inconvenient or unsafe to answer
the call.
4. Program your most frequently dialed numbers into the
BlackBerry device for easy dialing. Dial only when your vehicle is
stopped — or have a passenger dial for you.
5. Position your BlackBerry device where it is easy to see and
reach.
6. Keep your eyes on the road. Never take notes while driving.
7. Consider using a hands-free accessory, which allows you to keep
both hands on the wheel when speaking, such as a Bluetooth
handsfree car kit or wireless headset.
8. Use the Internet capabilities on your BlackBerry device before
you drive. Web Services are not designed to be used while driving.
9. Be a Good Samaritan. Dial 9-1-1 in emergencies to report
accidents, impaired or aggressive drivers, crimes or fires. It’s a free
call. Know your phone number so emergency services personnel
can call you back if necessary.
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Nextel Email Services
Nextel Email Services
BlackBerry Internet Service Email
Guidelines
•
You must create an intial BlackBerry Internet Service account to
begin using email on your BlackBerry device. You can create your
BlackBerry Internet Service account either “Over the Air” using your
BlackBerry device or from your computer.
•
•
No additional software is needed.
One initial BlackBerry Internet Service account per BlackBerry
device may be set up.
•
Once you set up your BlackBerry Internet Service account, you can
add up to 10 additional supported Internet Service Provider (ISP)
email accounts.
Important: You might choose to install the BlackBerry Desktop Software to
reconcile Personal Information Management (PIM) data such as
contacts, tasks and appointments. BlackBerry Desktop Software
is also designed to backup and restore BlackBerry device data,
load new BlackBerry device programs, and charge your
BlackBerry device using your computer with the USB cable.
Note: Depending on your ISP or system administrator, some types of
accounts or specific mail implementations might not be supported.
Contact your ISP or system administrator for more information.
Create a New BlackBerry Internet Service Email Account
from Your BlackBerry Device
The account that you create gives you the default email address for your
BlackBerry device.
1. Verify that your BlackBerry device is in an area of wireless coverage.
This symbol appears on the Home screen.
2. From the Home screen, click Internet Browser.
3. Click BlackBerry Email Setup.
4. On the Sign In screen, click Create Your Account.
Note: To follow a link in the browser, click on the link and click Get Link.
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Nextel® Welcome Guide
5. Click Continue.
6. Review the Legal Terms and Conditions carefully and if acceptable,
click I Agree.
7. Type your account information:
•
User ID: Create a personal user ID for your BlackBerry Internet
Service account. This user ID will be your login name and the
first part of the default email address for your BlackBerry
device.
•
Friendly name: Create a name that you want to appear in the
From field of the messages that you send. If you do not type a
name, the email address for your BlackBerry device will be
used.
•
•
Password: Create a personal login password. Passwords must
contain between 4 and 16 characters, are case-sensitive, and
cannot contain accented characters.
Re-enter Password: Retype your personal login password.
8. Click Submit.
9. Click Done.
10. Perform one of the following actions:
11. To receive email on your BlackBerry device from up to ten supported
accounts, click Add Account.
12. To log in to your BlackBerry Internet Service account without adding
other supported email accounts, click Continue.
Create a New BlackBerry Internet Service Email Account
from Your Computer
If you prefer using your computer with the web interface or you want to
log in to set additional options, follow these steps:
1. Using your computer’s Internet Browser, go to nextel.com/
blackberry.
2. Click on Access BlackBerry Internet Email Service.
3. Click Create New Account from the Login page. The BlackBerry
Email Account Setup page appears.
4. Type the PIN for the BlackBerry device for the new account.
5. Type the IMEI for the BlackBerry device for the new account.
Note: To find your PIN and IMEI, navigate to the Options menu and click
Status.
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Nextel Email Services
6. Review the Legal Terms and Conditions carefully and if acceptable,
click I Agree.
7. Type your account information:
•
User ID: Create a personal user ID for your BlackBerry Internet
Service account. This user ID will be your login name and the
first part of the default email address for your BlackBerry
device.
•
Friendly name: Create a name that you want to appear in the
From field of the messages that you send. If you do not type a
name, the email address for your BlackBerry device will be
used.
•
•
Password: Create a personal login password. Passwords must
contain between 4 and 16 characters, are case-sensitive, and
cannot contain accented characters.
Re-enter Password: Retype your personal login password.
8. Click Submit.
9. Click Done.
10. Perform one of the following actions:
11. To receive email on your BlackBerry device from other supported
accounts, click Add Account.
12. To log in to your BlackBerry Internet Service account without adding
other supported email accounts, click Continue.
Adding ISP/POP3 Email Accounts
Once you have setup your BlackBerry Internet Service email account,
you can add up to ten supported personal email accounts.
Note: Depending on your ISP or system administrator, some types of
accounts or specific mail implementations might not be supported.
Contact your ISP or system administrator for more information.
1. Click Add Account.
3. Enter your User name (j.doe).
4. Enter your Password. This is the same password you enter to
access your ISP account directly.
5. Re-enter your Password.
6. Click Submit. Your ISP email account has now been setup.
7. Depending on the account that you select, you might be prompted
for the following information:
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Nextel® Welcome Guide
•
Email Server: Type the messaging and collaboration server
address for your Internet service provider (for example,
mail.ispname.com). If you do not know the address, contact
your Internet service provider.
•
•
•
•
•
Port Number: Type the appropriate port number. If you do not
know the number, contact your Internet service provider.
Outlook Web Access URL: Type the web address for your
Microsoft Outlook account.
Mailbox Name: Type the mailbox name for your Microsoft
Outlook account.
iNotes URL: Type the web address for your IBM Lotus Notes
account.
Leave messages on mail server: Clear this check box if you
do not want to save messages sent to your BlackBerry device
on the message server.
•
Utilize SSL: Turn on Secure Sockets Layer encryption for
retrieving messages from this account, if SSL is supported by
your Internet service provider.
Note: If you add a corporate Microsoft Outlook or IBM Notes email account,
you might be prompted to install the BlackBerry Mail Connector
application on your computer. Complete the on-screen instructions.
8. Click Submit.
9. Check the box beside your email account and click Done.
10. Choose an email address that you would like to use in the From
field when replying to messages received from your BlackBerry
device email account or your ISP email account.
•
You have completed the integration of your existing ISP or
external email account(s).
•
If you click Continue, you will enter the BlackBerry Internet
Email Service.
Mailbox Limit
Your Blackberry Internet Service Account has a size limit. To avoid
reaching the limit, delete items from your mailbox regularly or set up
auto-aging rules for message deletion.
To view the available space in your mailbox or to set up auto-aging rules,
login to your BlackBerry Internet Service account. Click Manage
Folders.
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Nextel Email Services
In the event that you are unable to send or receive emails, your mailbox
may have exceeded its limit.
BlackBerry Enterprise Server Email
The BlackBerry Enterprise Server email setup option allows you to
®
integrate your BlackBerry device with a corporate Microsoft Outlook,
®
®
®
IBM Lotus Notes , or Novel GroupWise email account that resides on
a Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email
server.
To use this option, a system administrator must permit you to use the
BlackBerry Enterprise Server and the available server version must
support your email account type.
With BlackBerry Enterprise Server, your system administrator might set
up email for your BlackBerry device on your behalf, or you might need to
integrate your BlackBerry device with a supported email account yourself
using the steps described in this section.
Important: If your system administrator does not provide an Enterprise
Activation password, you will need to install the BlackBerry
Desktop Software on your computer to integrate your BlackBerry
device with a supported email account. Contact your system
administrator for more information. Depending on your ISP or
system administrator, some types of accounts or specific mail
implementations might not be supported. Contact your ISP or
system administrator for more information.
Activate the BlackBerry Device Over the Wireless Network
Note: This option is for BlackBerry Enterprise Server users only.
Verify that you are in a wireless coverage area and that your BlackBerry
device is connected to the wireless network.
1. From the Home screen, click Options.
2. Click Enterprise Activation.
3. Type your corporate email address and the password provided to
you by your system administrator.
4. Click the trackwheel.
5. Click Activate.
Important: Do not use your BlackBerry device during Enterprise Activation.
Enterprise Activation can take up to 20 minutes.
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Nextel® Welcome Guide
Verify Activation Status
If the BlackBerry device has not yet been activated or you are upgrading
your software, Enterprise Activation may appear on the Home screen.
Click Enterprise Activation to check the activation status.
If Enterprise Activation does not appear on the Home screen, under
Options, click Enterprise Activation.
Sending an Email
1. From the Home screen, click the Messages icon.
2. Click Compose Email and click the trackwheel.
3. In the To field, type an email address or a contact name.
TIP: The CC field and the Subject field are optional.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note: If a list of names appears as you type the name of the contact, click a
name to add that contact to your message.
Note: If your BlackBerry device is integrated with more than one email
account, choose an account in which to send the message. At the top
of the message, in the Send Using field, press the Space key until
the preferred email account appears.
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Nextel Phone Services
Nextel Phone Services
®
®
The BlackBerry 7520TM, powered by Nextel enables you to make and
receive domestic and international phone calls, make emergency calls,
and be notified of a missed call.
Your BlackBerry device uses Nextel’s All-Digital National Network for
digital cellular service. If you have subscribed to a Nextel voice plan, you
are able to make local or long distance calls (airtime and long distance
charges will apply). Your service default is International Calls Restricted.
Contact Nextel Customer Care to obtain International dialing access if
desired.
Making a Phone Call
There are a variety of ways to make and receive phone calls. The
options presented here are just a few suggestions to help you get
started.
•
•
•
from the Phone screen, click a contact and click Call
<contact>.
by using Speed dialing (pressing a single letter key from the
Home or Phone screens)
by using Smart Dialing, which allows you to place an
international call without entering the local international access
code.
Ending a Phone Call
To end a phone call, press and hold the Escape key.
Using the Mute Option
To mute a call, click the trackwheel. Click Mute. To turn mute off, click
the trackwheel. Click Turn Mute Off.
Receiving a Call
When you receive a new phone call you are notified (as specified in your
notification profile) and a dialog box appears on the screen of your
BlackBerry device prompting you to answer or ignore the call.
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Nextel® Welcome Guide
Ιf you are not connected to any other phone calls and want to answer the
call, click Answer. You are then connected to the call.
Ιf you do not want to answer the incoming phone call, click Ignore. The
caller is directed to your Voice Mail.
Making an Emergency Call
Emergency calls can be made even if your SIM card is not inserted or if
your BlackBerry device is locked. Dial 911 and you will be connected to
the nearest emergency dispatch center. If you are on an active call, you
must put the call on hold or end it before making an emergency call.
Note: The GPS feature of your BlackBerry device can help emergency
personnel locate you if your BlackBerry device has adequate access
to GPS satellite signals and your emergency response center is
equipped to process such information. For more information, see the
Viewing Your Message and Call Logs
Email, PIN messages, incoming SMS messages, MMS messages, and
incoming Call Alerts are always logged in the Messages application. By
default, your BlackBerry device logs all calls that you place or receive on
the Messages screen. You can customize Call Logging and choose
which call types to display on the Messages icon.
Your phone records the last 20 phone calls and Walkie-Talkie calls
placed from or received on your device. You can select whether you
want the call log to display all calls, only missed calls, all calls except
Walkie-Talkie calls, or none.
Additional Phone Features
Nextel also offers several features available for an additional monthly or
per-use fee. Visit nextel.com or contact Customer Care for additional
information.
Caller ID
Your BlackBerry device automatically displays the phone number of the
person calling (unless blocked by the caller), enabling you to decide
whether to take the call.
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Nextel Phone Services
Call Waiting & Call Hold
You’ll never miss an important call with Call Waiting and Call Hold. Call
Waiting enables you to accept a second call without losing the original
connection. Use Call Hold to alternate between two conversations by
‘swapping’ calls. For more information on these features, refer to the
Help function on the BlackBerry device.
Conference Calling
With Three-Way Conference Calling, you can combine two ongoing
phone calls into one conversation. For more information, refer to the
Help function on the BlackBerry device.
Call Forwarding
The Call Forwarding feature enables you to send unanswered calls to an
alternate phone number. For information on customizing call forwarding,
refer to the Help function on the BlackBerry device.
Nextel 411
Nextel 411 provides friendly services for on-the-go professionals. Simply
dial 411 from your BlackBerry device anywhere within a wireless
coverage area in the continental United States and Hawaii for the
following services:
Nationwide Call Completion
Nextel 411 operators will connect you to any listing in the continental
United States and Hawaii. If requested, the operator will stay on the line
while connecting to the number.
White Page Listings - Request a telephone number for any person,
business, or government agency in the continental United States and
Hawaii. Operators can also provide address information if available.
Yellow Page Listings - Request a telephone number for a business or
have a search performed by category if the specific business name is
unknown.
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Nextel® Welcome Guide
Driving Directions
Nextel 411 operators are able to provide directions to reach a specific
destination.
Restaurant Reservations
Nextel 411 operators can assist in finding a restaurant and then
coordinate reservations. A Nextel 411 operator will confirm your
reservation information through a return phone call.
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Using Your Personal Information Management Items
Using Your Personal
Information Management Items
Your Personal Information Management (PIM) Items are functions such
as calendar, tasks, memos, and contacts. For your convenience, we
have included instructions on how to use some basic functions in this
guide. For more information, the CD included in your kit contains the
™
complete BlackBerry 7520 User Guide.
Scheduling a Meeting
1. From the Home screen, click the Calendar icon and click the
trackwheel.
2. Click New.
3. Type the meeting details.
4. If the meeting is recurring, set how frequently it should recur.
5. Click the trackwheel.
6. Click Invite Attendee.
7. Click a contact.
8. Click Invite.
9. Repeat steps 5 - 8 to add other contacts to your meeting.
10. Click the trackwheel.
11. Click Save.
Creating a Task
1. From the Home screen, click the Task icon and click the trackwheel.
2. Click New.
3. Type the task details.
4. Set a due date for the task.
5. If the task is recurring, set how frequently it should recur.
6. Click the trackwheel.
7. Click Save.
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Nextel® Welcome Guide
Writing a Memo
1. From the Home screen, click Memos and click the trackwheel.
2. Click New.
3. Type a title.
4. Type the body of the memo.
5. Click the trackwheel.
6. Click Save.
Adding a Contact
1. From the Home screen, click Address Book and click the
trackwheel.
2. Click New Address.
3. Type the contact information.
4. Click the trackwheel and click Save.
Adding a Contact from a Message, Memo, Call
Log, or Web Page
1. From a message, memo, call log, or web page, highlight the contact.
2. Click the trackwheel.
3. Click Add to Address Book and type any additional information.
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Using Your SIM Card Phone Book
Using Your SIM Card Phone
Book
Your BlackBerry device uses a Subscriber Identity Module (SIM) card
that contains your personal information and also holds phone book
entries. A SIM card phone book is separate from your BlackBerry device
address book. Addresses stored in your SIM card phone book do not
appear in your BlackBerry device Address Book even though you open it
from the Address Book for your BlackBerry device.
The SIM card phone book allows you to:
•
•
•
•
move contacts stored in your SIM card phone book from one Nextel
device to another.
upload contacts from your SIM card phone book to your BlackBerry
device one by one or by bulk
download contacts from your BlackBerry device to your SIM card
phone book one by one
create, view, edit or delete SIM card contacts.
Note: The SIM card phone book functionality will only work with BlackBerry
devices that use a 32K SIM card and the Motorola two-digit series
phones (example: i90, i95, etc.)
Adding Address Book Contacts to Your SIM Card
1. From the Home screen, click Address Book and click a contact.
2. Click Copy to SIM Phone Book.
3. On the Phone Book Entry screen, you are able to edit the new SIM
phone book contact.
4. Click the trackwheel and click Save.
Copying All SIM Card Contacts to Your Address
Book
1. From the Home screen, click Address Book and click the
trackwheel.
2. Click SIM Phone Book.
3. Click the trackwheel.
4. Click Copy All To Address Book.
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Nextel® Welcome Guide
Note: If you attempt to copy a SIM card contact with a phone number that
matches a contact already listed in the address book, the SIM card
contact is not copied.
Note: If you attempt to copy a SIM card contact with a name that matches a
contact already listed in the address book, the SIM card contact is
copied to your address book even if your address book is not set to
allow duplicate names.
Adding a New Contact to Your SIM Card Phone
Book
1. From the Home screen, click Address Book and click the
trackwheel.
2. Click SIM Phone Book.
3. Click the trackwheel.
4. Click New.
5. Type the contact information.
6. Click the trackwheel and click Save.
Viewing Your Software Version
1. From the Home screen, click Options.
2. Click About.
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Nextel Voice Mail
Nextel Voice Mail
Note: If you are bringing your phone number from another carrier, we
suggest you set up your Voice Mail box after the number you brought
to Nextel is active on your Nextel device and your temporary phone
number is deactivated. If you set up your Voice Mail box prior to this,
all messages and all settings (including your greeting and password)
will be lost when the number you have brought to Nextel becomes
active.
Setting Up Your Voice Mail Box
1. Using your BlackBerry device, dial your 10-digit Nextel Personal
Telephone Number (PTN). For example: 7035557777.
Note: Your initial password defaults to the last seven digits of your phone
number, for example: 5557777.
2. Follow the system instructions to:
• Create a new 4- to 7-digit password
• Record your name
• Record a greeting
• When the system says Thank you for using Nextel Voice Mail,
your mailbox is set up.
Note: If you are calling from a phone other than your BlackBerry device, dial
your 10-digit PTN. When you hear the greeting, press the star key (*)
to access your Voice Mail box. The system will prompt you to Enter
your password. Enter the last seven digits of your PTN. For
example: 5557777. This is your temporary password.
Recording Your Active Greeting
With Nextel Voice Mail service there are a number of ways in which
people can reach you. You may want to include one or all of the following
options in your greeting so that callers will know you are available.
•
•
Press 1 to send a numeric message.
Press 2 to send an operator-assisted message. (This option is
available only if you are a subscriber of Operator Assisted
Messaging. Contact Nextel Customer Care for more information.)
•
Press # to skip the greeting and record a message immediately.
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Nextel® Welcome Guide
Changing Your Password
Note: If you forget your password, contact Nextel Customer Care. They will
reset your password to the last seven digits of your phone number.
1. From the main Voice Mail menu, press 4 to access Personal
Options.
2. Press 4 to access Personal Preferences.
3. Press 1 to modify your password.
4. Enter your new password. This password must be all numbers. It
must be 4 - to 7-digits long.
5. Press * * to return to the main menu.
Note: For security purposes, it is recommended that you do not choose
sequential or repeated digits like 1-2-3-4 or 5-5-5-5 for your
password.
Receiving Voice Mail Messages
If you have subscribed to Nextel Voice Mail, your BlackBerry device is
preprogrammed with default Call Forwarding settings to forward your
calls to Voice Mail when you are not available. You can also send your
incoming calls to Voice Mail by clicking Ignore in the Incoming Call
dialog box.
New Message Indicators
A window displays New Voice Mail message waiting and the following
indicator displays when you have a Voice Mail message waiting:
This indicator appears at the top of your screen along with the
number of Voice Mail messages waiting.
Logging Into Voice Mail
Note: You must receive a message before you can access Voice Mail for
the first time from your BlackBerry device. (Tip: You can leave
yourself a message.)
1. On the Home screen, click Phone icon.
2. Click the trackwheel to view the menu. Click Call Voice Mail. The
first time you log into Voice Mail, your BlackBerry device will prompt
you to enter the phone number to access your Voice Mail. To access
your Nextel Voice Mail, enter your 10-digit phone number and click
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Nextel Voice Mail
the trackwheel. Your BlackBerry device dials your Voice Mail access
number.
3. Follow the prompts to listen to your messages.
Note: If you have subscribed to Nextel Voice Mail and a new Voice Mail
message is received, the Call Voice Mail menu option appears on the
menu of all BlackBerry device applications. The Voice Mail indicator
also appears at the top of the screen along with the number of
messages waiting.
Automatically Dial Your Password
To automatically dial your password when you call your Voice Mail:
1. From the Phone screen, click Options.
2. Click Voice Mail.
3. Type in your password under Additional Numbers.
4. Click Save.
Main Voice Mail Menu
The main Voice Mail menu uses the following key commands:
•
To play your messages — press 1 (This option plays only if you have
new or saved messages.)
•
•
•
To record a message — press 2
To change your greeting — press 3
To access your personal options — press 4
When in a submenu:
•
•
Press * to go to the previous menu.
Press * * to go to the main Voice Mail menu.
From the main Voice Mail menu press # to exit Voice Mail.
Playing Voice Mail Messages
While listening to messages, the following options are available:
•
•
•
Replay previous 6 seconds — press 1
Rewind to beginning of message — press 1 1
Pause/continue the current message — press 2
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Nextel® Welcome Guide
•
•
•
Fast forward 6 seconds— press 3
Fast forward to end of message — press 3 3
Play the date and time stamp — press 5 5
Options available while a message is playing or after it has played:
•
•
•
•
•
Copy the message to another subscriber — press 6
Delete the message — press 7
Reply to a message — press 8
Save the message — press 9
Skip to the next message — press #
Saving and Deleting Messages
You can save or delete a message while the message is playing or after
you have finished listening to it. To save a message, press 9. To delete a
message, press 7. Messages that are not saved or deleted remain in
your mailbox as new messages. All messages are automatically deleted
after 30 days.
Recovering Deleted Messages
To retrieve deleted messages, press * then 3. This option only applies to
the current Voice Mail session. If you end the call, the messages will be
permanently deleted.
Changing Your Voice Mail Language to Spanish
Nextel Voice Mail settings can be heard in English or Spanish - it’s your
choice. Use this feature to change the language you and your callers will
hear while in Voice Mail.
1. From the main Voice Mail menu, press 4 to access your personal
options.
2. Press 4 again to access the language menu.
3. Follow the prompts to change your language setting to English or
Spanish.
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Nextel Walkie-Talkie Service
Nextel Walkie-Talkie Service
Nextel Walkie-Talkie Service is a powerful, long-range, digital walkie-
talkie feature. It lets you instantly contact any Nextel customer in your
local calling area with a simple push of a button. You can communicate
with your coworkers and clients for a fraction of the cost of traditional
cellular calls. With Nextel Walkie-Talkie Service, you can contact an
individual or a group of people designated as a Talkgroup.
Note: For information about Nextel Walkie-Talkie Servicecoverage areas,
go to nextel.com.
Using the Walkie-Talkie Button
During a Nextel Walkie-Talkie call, press and hold the Walkie-Talkie
button when you want to speak to your contact. The BlackBerry device
emits a high-pitched beep or a “chirp” when you press the Walkie-Talkie
button to indicate that you are the current speaker. Release the Walkie-
Talkie button when you want to listen to your contact. When you release
the Walkie-Talkie button, your contact’s BlackBerry device chirps to
indicate that you have finished speaking.
TIP: To avoid announcements from callers over your speakerphone,
set your speakerphone to OFF. In the phone options, click Push
To Talk. Set the Speakerphone field to Off.
Placing Nextel Walkie-Talkie Service Calls
There are several ways to reach an individual using Nextel Walkie-Talkie
Service.
•
Enter the contact’s Walkie-Talkie number from the Phone or Home
screen
•
•
Click the contact’s Walkie-Talkie number from your Address Book
Click the contact’s Walkie-Talkie number from the calls listed in the
Phone screen
Whether you dial the contact’s Walkie-Talkie number directly from the
phone or use a number in your Address Book, you must have the
contact’s Walkie-Talkie number to use Walkie-Talkie Service.
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Nextel® Welcome Guide
From the Home Screen
1. On the Home screen, type the Nextel Walkie-Talkie number of the
person you are trying to call. Be sure to enter Area ID*Network
ID*Member ID
2. Press and hold the Walkie-Talkie button at the top of your
BlackBerry device. Begin talking after the phone emits a chirping
sound.
3. Release the Walkie-Talkie button to listen.
From the Address Book
1. From the Home screen, click Address Book.
2. Select a contact for which you have saved a Nextel Walkie-Talkie
Number.
3. Press and hold the Walkie-Talkie button to speak. Release the
Walkie-Talkie button to listen.
From the Phone Icon
1. From the Home screen, click Phone. The Phone screen appears
and displays the last 20 contacts that you called.
2. Select a contact for which you have saved a Nextel Walkie-Talkie
Number.
3. Press and hold the Walkie-Talkie button at the top of your
BlackBerry device. Begin talking after your BlackBerry device emits
a chirping sound.
4. Release the Walkie-Talkie button to listen.
Using Applications While On a Call
While you are on an Active call, you can still use other applications.
1. On an Active Call screen, click the trackwheel.
2. Click Home screen to go to the Home screen.
3. To return to the active call screen, from the Home screen, click
Phone.
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Nextel Walkie-Talkie Service
Note: While you are on an active phone call, you are able to receive SMS
messages. If you are on an active Walkie-Talkie call, you cannot
receive data or SMS messages.
Finding Your Walkie-Talkie Number
1. Click the trackwheel while in the Phone screen.
2. Click Status. Your Walkie-Talkie number appears in the format:
AreaID*NetworkID*MemberID.
Note: Your Walkie-Talkie number is also known as your DC#.
Receiving Nextel Walkie-Talkie Service Calls
When you receive a new Walkie-Talkie Call, you are notified (as
specified in your notification profile). The active call screen appears and
displays Push to Talk at the top of the screen and In Use in the middle
of the screen.
Note: If you are composing an email or PIN message or are using another
BlackBerry device application when you receive a Nextel Walkie-
Talkie Service call, the action is interrupted by the call. When the call
is disconnected, you return to the last application that you were using
before you received the call.
Using Your Call Alert
A Call Alert is a discreet method to notify recipients that you would like to
talk with them using Walkie-Talkie Service. When you send an alert, the
recipient will receive a series of beeps and your name or Nextel Walkie-
Talkie number will appear on the recipient’s display. If the recipient is on
a phone call or transmitting data, you are notified with a return message
indicating the user is unavailable.
To send a Call Alert:
1. From the Phone screen, type a Walkie-Talkie number.
(AreaID*NetworkID*MemberID) or select a Walkie-Talkie number
from your contact list.
2. Roll the trackwheel and click Alert.
3. A dialog screen appears. Press the Walkie-Talkie Button.
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Nextel® Welcome Guide
Placing Talkgroup Calls
In aTalkgroup call, you can communicate instantly with a group of people
that you have previously set up as a Talkgroup. A Talkgroup is a
predefined group that has been provisioned by Nextel or an account
administrator. To make or receive a group call, you must be a member of
the Talkgroup and your service provider must support group calls.
Talkgroups are limited by network (fleet) and local markets. They can
accommodate groups up to 100 members in the local market.
Before you can make or receive Talkgroup calls, a Talkgroup must be
established. After the Talkgroup is established, you must join the
Talkgroup. For more information, call Customer Care at 800-639-6111.
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Nextel Web Services
Nextel Web Services
With Nextel Web Services (NWS), staying informed and
keeping in touch has never been easier. Nextel Web Services
®
uses the browser on your BlackBerry 7520TM, powered by
®
Nextel to provide real-time wireless Web access to the
information and services relevant to your everyday life. Use your
BlackBerry device to obtain driving directions, check weather and news
updates, shop, or even view and trade on the latest stock quotes from
Wall Street. Access the specific information you need to get business
done…easily…wirelessly!
* NWS is available in the continental United States.
Accessing NWS Web Sites
1. From the Home screen, click Nextel Online/Nextel Web Services.
The startup screen (or home page) appears.
2. Click the desired link and click the trackwheel to view the menu.
Click Go To to get to the link.
Note: You can click the trackwheel once to see the menu or press and hold
the trackwheel to follow the link. If the link is a radio button, you only
need to click it to follow the link and no menu appears. To go back
one screen at a time press the escape button which is located just
below the trackwheel on the side of the device.
Access information from selected Web sites that fit your business and
personal needs. Nextel will periodically add Web sites with new
information. Therefore, content and content providers may change
frequently. As new sites are added, they will automatically appear under
the appropriate NWS category links. Visit “What’s New” on your NWS
home page often, for details on new and featured sites. Categories
currently include the following:
What’s New: Stay informed about new web sites, favorite picks, and
special customer messages every month.
Business Sites: Contains content and services designed to meet the
general business and office needs such as package shipping and
tracking, and online document management.
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Nextel® Welcome Guide
News: Details world, international, local (for some areas), and industry-
specific headlines and full-text news stories.
Finance: Provides access to delayed and real-time stock quotes,
investment and research services, as well as mutual fund and brokerage
houses.
Weather/Traffic: Provides access to local weather conditions and
forecasts, and latest traffic conditions.
Travel: Provides travel-related information and services such as flight
schedules, flight status, and itineraries.
Sports: Get the latest sports scores, news, stats, schedules, and fantasy
league updates. Check back often to get information on or participate in
special seasonal events and activities.
Marketplace: Shop various online stores with your BlackBerry device.
Search for product information and reviews. Evaluate, compare and
purchase business and personal merchandise such as books, software,
electronics, construction tools, and equipment.
Entertainment: Enables wireless access to entertainment activities and
leisure information. Services include online wireless ticket purchase,
dining reviews, event locations and listings, as well as movie reviews and
listings.
Portals: Access centralized content and information services from
Microsoft and AOL. Microsoft’s MSN Mobile offers wireless access to an
existing MSN Hotmail account as well as a broad range of news,
weather, sports, entertainment, directory, and finance information from
MSNBC, Yellow Pages, ESPN, MoneyCentral, Expedia, MSN Weather,
and more. AOL Mobile Service provides access to AOL Mail, news,
driving directions, and local event and entertainment information from
America Online’s local services.
Search: Access location-specific business and personal directories as
well as contact information and driving directions. Find city-specific
music, arts, sports and family events and purchase admission for those
events wirelessly. Some Wireless Data Service plans offer access to
Google, a wirelessly enabled (WAP-enabled) search engine. Use
Google to search the entire Web or just those sites that are optimized for
wireless devices.
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PIN and SMS Messaging
PIN and SMS Messaging
About PIN Messages
A Personal Identification Number (PIN) uniquely identifies each
BlackBerry device on the network. If you know the PIN of another
BlackBerry device user, you can send a PIN message to that person.
PIN messages are not routed through email accounts so you do not
need an email address to send a PIN message.
When your PIN message is delivered to the recipient, in the messages
list, a D appears with a check mark beside the PIN message.
To find your PIN, from the Home screen, click Options. Click Status.
Sending a PIN Message
1. From the Home screen, click Messages. Click the trackwheel.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
About SMS Messages
SMS is the abbreviation for "Short Message Service". In short it is a
means to send a text message via the cellular network to a cell phone.
The message has a limitation of 160 characters.
Open SMS messages
An unopened SMS message appears in the messages list with a closed
italic envelope icon. After you open the message, the closed italic
envelope changes to an open italic envelope.
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Nextel® Welcome Guide
Multimedia Messaging Service
Multimedia Messaging Service (MMS) enables you to both send and
receive image and audio messages that include picture files, vcard,
vCalendar, and more! You can send and receive these messages from
your BlackBerry device, through supported email accounts integrated
with your BlackBerry device, and from nextel.com.
MMS enables you to send messages that contain JPEG, GIF, animated
GIF, WBMP, PNG, text, vcard, vCalendar, SMIL, and single channel
MIDI ring tones.
Your MMS address for your BlackBerry device is your
[email protected]. Your PTN is your Nextel 10-digit Personal
Telephone Number.
Note: Your BlackBerry device supports intercarrier Multimedia Messaging.
You can now send and receive messages to other wireless service
providers.
Sending an MMS Message
You can create and send a message from Messages, Address Book,
Phone, Pictures, Browser, or Calendar programs.
1. In the browser or pictures list, click an image and click Open. In the
calendar, click an appointment.
2. Click Send As MMS.
3. Click contact name or click New Address.
4. Type a subject and message.
5. Click the trackwheel.
6. Click Send.
Manage MMS Message Attachments
1. In an open message, click an image (JPEG, GIF, animated GIF,
WBMP, PNG) or a vCalendar or vCard attachment.
2. Click the trackwheel and click Save Image to save the image or
click the trackwheel and click View Appointment, or click the
trackwheel and click Add to Calendar.
3. Click the trackwheel and click Save.
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Multimedia Messaging Service
Manage MMS messages
1. Open a message.
2. Click the trackwheel.
3. Click one of the following menu items:
• Save
• Reply
• Forward
• Reply to All
• Delete
Note: When you reply to an MMS message, the previous message is not
included.
Note: You cannot edit the content of an MMS message that you forward.
Sending a Picture with an MMS Message
From an MMS Message Subject Line or Message Body
1. Click the trackwheel.
2. Click Attach Picture. You can attach multiple pictures just by re-
clicking Attach Picture.
3. Using the trackwheel, click on the picture you wish to attach.
4. Click the trackwheel.
5. The picture is inserted in the message body.
6. Click the trackwheel and click Send to send the message.
From the Pictures Screen
1. Click the trackwheel.
2. Click the picture you want to send and click the trackwheel.
3. Click Send as MMS.
4. Click the appropriate contact from the contact list and click the
trackwheel.
5. Click on the phone number or email address.
6. Type a subject for the message.
7. Type your message.
8. Click the trackwheel and click Send.
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Nextel® Welcome Guide
Attaching an Address to an MMS Message
From the subject line or text body of an MMS Message:
1. Click the trackwheel.
2. Click Attach Address (vCard). You can attach multiple addresses
by clicking Attach Address again.
3. Using the trackwheel, click on the contact you wish to attach.
4. Click the trackwheel.
5. Click Continue.
6. Click the trackwheel.
7. Click Send.
Attaching an Appointment to a Message
From the subject line or text body of an MMS Message:
1. Click the trackwheel.
2. Click Attach Appointment (vCalendar). You can attach multiple
appointments by clicking Attach Appointment again.
3. Using the trackwheel, click on the appointment you wish to add.
4. Click the trackwheel.
5. Click Continue.
6. Click the trackwheel.
7. Click Send.
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About the GPS Feature
About the GPS Feature
Your BlackBerry device is equipped with a Global Positioning System
(GPS) feature. This feature uses information from GPS satellites orbiting
the earth to determine the approximate geographical location of your
device (latitude and longitude).
When you make a 911 emergency call, the GPS feature of your
BlackBerry device can help emergency personnel locate you. Your
device must have adequate access to GPS satellite signals and your
emergency response center must be equipped to process such
information.
Your GPS Location When Dialing 911
When you make an emergency 911 call, the GPS feature of your
BlackBerry device is designed to automatically begin to seek information
to calculate your approximate location. It may take 30 seconds or more
to determine the approximate location even if your BlackBerry device
has good access to sufficient GPS satellite signals and network assist
data. This time will increase where there is reduced access to satellite
signals. When your approximate location is determined, it is made
available to the appropriate emergency response center.
In some cases, your local 911 emergency response center may not
be equipped to receive GPS location information. For this reason,
and because the GPS location information reported is only approximate
or may not be available in your location, always report your location to
the 911 operator when making an emergency call.
Note: If you are concerned about whether your local 911 emergency
response center is equipped to receive GPS location information,
contact your local authorities using a non-emergency number.
In general, if your BlackBerry device has access to signals from more
GPS satellites, your location will be determined faster and more
accurately than if your BlackBerry device has access to signals from
fewer GPS satellites.
If your BlackBerry device does not have adequate access to GPS
satellites signals, the location of the nearest cell tower in contact with
your device is automatically made available to the emergency response
center.
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Nextel® Welcome Guide
Enhancing GPS Performance
Sometimes the GPS feature of your BlackBerry device may be unable to
complete a location calculation successfully. If this happens when you
are trying to view your location on the device's display, you will see a
message indicating that your device cannot access satellites.
To improve accuracy and increase your chances of a successful
calculation, do the following:
•
•
•
•
•
Stay in the open
Extend your BlackBerry device antenna
Hold your BlackBerry device to enhance reception
Stand still
If you are stopped in your car, position your BlackBerry device
near a window
•
Stay in network coverage.
IMPORTANT: Things to Keep in Mind
The availability, accuracy, and the amount of time that it takes to
calculate your location will vary depending on the environment in which
you are using the GPS feature. For example, GPS location fixes are
often difficult to obtain indoors, in covered locations, between high
buildings, or in other situations where you have not established a clear
broad view of the sky.
Even where location information can be calculated in such situations, it
may take much longer to do so, and your location estimate may not be
as accurate. Therefore, in any 911 call, always report the location to the
emergency response center if you can and if you cannot, remain on the
phone call for as long as the emergency response center instructs you.
Even where adequate signals from multiple satellites are available, your
GPS feature will only provide an approximate location, often within 150
feet (45 meters) but sometimes much further from your actual location.
Advice on how to improve GPS performance is provided in “Your GPS
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48
®
Using Bluetooth Technology
®
Using Bluetooth Technology
Bluetooth is a radio technology that enables you to connect your
BlackBerry device to another Bluetooth-enabled device, for example a
headset, a keyboard, or even some newer models of cars. Bluetooth
technology pairs these devices, without wires, over a short distance
(approximately 30 feet).
Note: For more information, see the instructional materials for your
BlackBerry device.
Turning On Your Bluetooth Radio
1. To turn on the Bluetooth radio, from the Home screen, click
Options, click Bluetooth.
2. Click the trackwheel.
3. Click Enable Bluetooth.
Turning Off Your Bluetooth Radio
1. To turn off the Bluetooth radio, from the Home screen, click
Options, click Bluetooth.
2. Click the trackwheel.
3. Click Disable Bluetooth.
Pairing with another Bluetooth-enabled Device
1. From the Home screen, click Options, click Bluetooth.
2. Click the trackwheel.
3. Click Add Device.
4. Click the name of a Bluetooth-enabled device.
5. Type a passkey in the Enter passkey for <device name> field.
6. Type the same passkey on the Bluetooth-enabled device to which
you are pairing.
Note: Verify that the Bluetooth-enabled device that you want to pair with is
in the correct mode for pairing.
Note: The names of Bluetooth-enabled devices with which you have
already paired appear in the list of paired Bluetooth-enabled devices.
They do not appear in the list of Bluetooth-enabled devices that
appears when you click Add Device.
49
Nextel® Welcome Guide
Third-party Applications
New applications are regularly launched by our community of third-party
developers, ensuring the most current assortment of applications for all
of your business and entertainment needs. Visit nextel.com for the most
current information on third-party applications.
Vertical Applications
A vertical application is a program that supports a specific industry
process. Vertical Applications or Industry-based Solutions are targeted
business applications specifically designed to maximize productivity and
suited to how you operate, for example delivering time-sensitive
information both to and from the field.
Horizontal Applications
A horizontal application is a program common to different business
processes, e.g. office automation. Nextel offers a range of horizontal
applications to assist you in your business and personal activities.
Java Applications
Customize and enhance your BlackBerry device with robust wireless
™
™
applications based on the Java 2 Platform, Micro Edition (J2ME ).
Download a variety of business tools to streamline your mobile
professional needs and increase productivity. You can also select from a
variety of entertainment applications and games designed especially for
®
®
your BlackBerry 7520TM, powered by Nextel .
Note: Prior to subscribing to or implementing any third-party products or services, it is your
responsibility to ensure that the airtime service provider you are working with has
agreed to support all the features of the third-party products and services. Installation
and use of third-party products and services with RIM products and services may
require one or more patent, trademark or copyright licenses in order to avoid
infringement of the intellectual property rights of others. You are solely responsible for
determining whether such third-party licenses are required and are responsible for
acquiring any such licenses. To the extent that such intellectual property licenses may
be required, RIM expressly recommends that you do not install or use these products
and services until all such applicable licenses have been acquired by you or on your
behalf. Your use of third-party software shall be governed by and subject to you
agreeing to the terms of separate software licenses, if any, for those products or
services. Any third-party products or services that are provided with RIM products and
services are provided "as is". RIM makes no representation, warranty or guarantee
whatsoever in relation to the third-party products or services and RIM assumes no
liability whatsoever in relation to the third-party products and services even if RIM has
been advised of the possibility of such damages or can anticipate such damages.
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50
Other Important Information
Other Important Information
Nextel National Network General Terms and
Conditions
IT IS IMPORTANT THAT YOU READ THIS ENTIRE AGREEMENT
CAREFULLY. This wireless service agreement (the “Agreement”),
consisting of these Nextel National Network General Terms and
Conditions and the Plan Information is an agreement between you
individually or, if a business, your business entity or corporation
(“Customer”), and the Sprint Nextel Corporation local operating affiliate
authorized to provide service in the geographic region in which
Customer’s billing address is located (“Sprint”). Customer represents
that (1) he or she is at least 18 years of age and is legally competent to
enter into this Agreement; (2) if acting on behalf of an entity, he or she is
fully authorized to bind the entity; (3) if acting on behalf of a corporation,
the execution of this Agreement has been authorized by all necessary
corporate actions. These services may include, but are not limited to,
®
wireless calling, Direct Connect walkie-talkie services, Nationwide
®
®
Direct Connect walkie-talkie services, Group Connect walkie-talkie
services, “Wireless Data Services” (including, but not limited to, wireless
web services, email services, text messaging, multimedia messaging
and other mobile messaging services), and other related services and
features. Together, the services selected by Customer make up
Customer’s “Service Plan” and are collectively referred to in this
Agreement as the “Service” provided to Customer. Service is
accessible to Customer through the telephone, data, email or messaging
code or number(s) or email address(es) (collectively, the “Number(s)”)
assigned to Customer’s account. This Agreement also governs the
purchase and or use of Customer’s cellular phone (“Phone”),
®
BlackBerry , radio equipment and all other related equipment or devices
and the software applications loaded on any of the same used in
connection with the Service (“Equipment”). This Agreement governs the
entire relationship between Customer and Sprint regarding Equipment or
Services using the Nextel National Network, provided that should there
be any conflict between this Agreement and the terms and conditions of
the current Service Agreement or Subscriber Agreement or other
agreement between Customer and either Sprint or Nextel
Communications, Inc. (including any of its subsidiaries or affiliates)
(“Nextel”) regarding the Equipment or Services using the Nextel National
Network, the terms and conditions of the current Service Agreement or
Subscriber Agreement or other agreement will control. In any case,
separate terms apply for any Equipment or Services using the Sprint
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Nextel® Welcome Guide
PCS National Network. Customer acknowledges receipt of detailed
information (“Plan Information”) for each Service selected by Customer.
ALL PLAN INFORMATION IS MADE PART OF THIS AGREEMENT
AND SHOULD BE CAREFULLY REVIEWED BY CUSTOMER. If Plan
Information conflicts with this Agreement, this Agreement shall govern.
IN CONSIDERATION OF THE PAYMENTS AND THE MUTUAL
COVENANTS AND CONDITIONS SET FORTH IN THIS AGREEMENT,
SPRINT AND CUSTOMER AGREE AS FOLLOWS:
1.ACCEPTANCE OF THIS AGREEMENT - Customer will have accepted
and be bound by this Agreement if Customer (1) provides Sprint with a
written or electronic signature; (2) otherwise indicates electronically that
Customer accepts; or (3) activates Service through the Equipment.
Creditworthiness of Customer - Customer must complete a credit
application (“Credit Application”) before Service may be provided to
Customer. THIS AGREEMENT SHALL NOT BE EFFECTIVE UNTIL
SPRINT APPROVES CUSTOMER’S CREDIT APPLICATION AND
OTHERWISE ACCEPTS THE AGREEMENT. Customer acknowledges
that Sprint will rely on the credit information furnished by Customer
(“Credit Information”) and Customer’s credit history to determine whether
to provide Service to Customer. Customer consents to Sprint’s requests
for and verification of Customer’s bank references and authorizes Sprint
to assess Customer’s creditworthiness from time to time by contacting
standard commercial credit reference services. Customer represents
and warrants that all Credit Information is current, complete and
accurate. Sprint may require Customer to update its Credit Information
from time to time, and Customer agrees to notify Sprint immediately of
any change to its Credit Information. SPRINT MAY, AT ANY TIME,
TERMINATE THE SERVICE OF ANY CUSTOMER THAT DOES NOT
PROVIDE CURRENT, COMPLETE AND ACCURATE CREDIT
INFORMATION. Sprint may, at any time in its sole discretion, place
restrictions on Customer’s use of Service, including but not limited to, a
limitation on the amount of charges Customer may incur with respect to
any Number. In this event, Sprint shall provide reasonable notice to
Customer. Customer acknowledges that Sprint may provide Customer’s
payment history and other billing/charge information regarding the
Service or Equipment to any credit reporting agency or industry
clearinghouse.
Deposits - Sprint may, at any time in its sole discretion, require a deposit
(“Deposit”) from Customer to be held as a guarantee of payment.
Customer grants to Sprint a security interest in any Deposit to secure all
current or future amounts owed to Sprint. The Deposit may be mixed
with other funds and will not earn interest, except as required by
applicable law. Customer may not use the Deposit to pay Customer’s
bills or to extend payment. Sprint may, at any time, determine that
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52
Other Important Information
Customer’s Deposit is insufficient and, upon notice to Customer, require
an increase in the Deposit to the extent permitted by law. In this event,
Customer must either furnish the increased Deposit to Sprint within a
reasonable time of its receipt of notice or terminate the Agreement during
this period without incurring any liability for early termination. If
Customer does not furnish Sprint with the increased Deposit amount or
terminate the Agreement and pay to Sprint all amounts Customer owes
to Sprint in a timely manner, Sprint may terminate the Agreement and
Customer shall be liable to Sprint for early termination in accordance with
Section 7 below. Sprint will apply the Deposit against any amount owed
to Sprint at the end of the first billing cycle following the date that is one
year from when Sprint received the deposit (“Application Date”), or, if
earlier, upon termination of the Agreement or such other time as required
by law. Sprint will return the Deposit (or any remaining balance) to
Customer within ninety (90) days (or such shorter period as may be
required by law) after termination of the Agreement. After the Application
Date and upon Customer’s request, Sprint will return to Customer within
thirty (30) days of such request any balance remaining on the Deposit.
Deposits will be returned to Customer, in whole or in part, at Customer’s
last known address. If required by law, Sprint will forward to appropriate
state authorities any remaining balance that the postal service is unable
to deliver to Customer.
2.AGREEMENT TERM - The term of this Agreement for each Number
has been provided to the Customer and shall begin on the date
Customer accepts the Agreement in accordance with Section 1 above,
and, except as provided elsewhere in this Agreement, shall end thirty
(30) days after either Sprint or Customer gives notice of its intent to
terminate. Customer may be required to commit to a fixed one or two-
year minimum term (“Minimum Term”), depending on: (1) the Service
Plan or Service features selected; (2) the Equipment purchase price paid
by Customer; or (3) Customer’s participation in a promotion.
CUSTOMER MAY ALSO BE REQUIRED TO COMMIT TO A NEW
MINIMUM TERM IF CUSTOMER CHANGES SERVICE PLANS OR
UPGRADES EQUIPMENT DURING ANY EXISTING TERM OR
MINIMUM TERM. IF CUSTOMER IS SUBJECT TO A MINIMUM TERM,
CUSTOMER SHALL PURCHASE SERVICE FOR THE FULL TERM
AND, UNLESS OTHERWISE PROVIDED IN THIS AGREEMENT, PAY
DAMAGES TO SPRINT (AS DISCUSSED IN SECTION 7 BELOW) IF
THE AGREEMENT IS TERMINATED BEFORE COMPLETION OF THE
MINIMUM TERM. Customer will not be liable to Sprint for early
termination if service is terminated under the applicable return policy.
Information about Sprint’s return policy, if applicable, will be made
available to Customer at the place of sale and will become a part of this
Agreement. Sprint may extend the Minimum Term by any period of time
during which Service was suspended to Customer or during time on a
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Nextel® Welcome Guide
seasonal Service Plan. Upon completion of the term, this Agreement
shall automatically renew on a month-to-month basis. Sprint may, in its
sole discretion, decide not to renew this Agreement at any time before
completion of the term or any renewal period.
3.CHANGES TO AGREEMENT - SUBJECT TO APPLICABLE LAW,
SPRINT MAY, AT ANY TIME IN ITS SOLE DISCRETION, MODIFY ANY
OF THE TERMS AND CONDITIONS OF THIS AGREEMENT,
INCLUDING BUT NOT LIMITED TO THE RATES IT CHARGES TO
CUSTOMER. SPRINT WILL PROVIDE ADVANCE WRITTEN NOTICE
TO CUSTOMER OF ANY MATERIAL MODIFICATION. Such notice
may be provided in the form of a letter, postcard, separate invoice insert,
message printed on the monthly invoice, text message, or other printed
or electronic form. If the modification is material and adverse to
Customer (e.g., the modification increases the monthly Service Plan
rates charged to Customer or decreases the number of minutes included
in the Customer’s monthly Service Plan) and Customer does not agree
to accept the modification, Customer may terminate this Agreement and
not owe Sprint invoice charges resulting from the Sprint material
modification or an early termination fee by notifying Sprint within sixty
(60) calendar days after the effective date of the modification. The
effective date of the modification will be set forth in the written notice
provided to Customer. Final invoicing and charges following termination
shall be calculated and finalized in accordance with Sections 7 and 8 of
this Agreement. If Customer does not terminate the Agreement during
the sixty (60) day period, Customer will have agreed to accept the
modification and the modification shall have retroactive effect to its
effective date.
4.USE OF SERVICE OR EQUIPMENT - Customer shall not use the
Service or the Equipment in any unlawful manner (including, but not
limited to, use in any aircraft or motor vehicle where prohibited by law,
ordinance, or regulation), or in a manner that may be abusive, harassing,
threatening or fraudulent. Customer is solely responsible for all content
transmitted using the Service or the Equipment and shall not use the
Service or Equipment to communicate any (1) harassing, threatening,
defamatory, pornographic or obscene messages; (2) unsolicited
commercial messages; or (3) unsolicited commercial and/or bulk text or
SMS messages. Customer shall not use the Service or Equipment in a
manner that could result in damage or risk to the business, reputation,
properties, or services of Sprint or to Sprint’s or Nextel’s subscribers,
third parties or to the public generally. Accordingly, by way of example,
Customer shall not attempt to gain unauthorized access to the Service or
any account on the Service, use the Service to infringe the copyright of
another, or upload or transmit any “virus”, “worm” or other malicious
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54
Other Important Information
code. Customer shall not modify, disassemble, deinstall or alter the
Equipment in any manner, except in accordance with the use
instructions accompanying the Equipment. Customer may not resell or
lease the Service or the Equipment to any other person or party.
Change in Service/Number - Any change in the Service or the
Equipment may require additional programming or Equipment or
changes to Numbers assigned to Customer. Customer may be
assessed a programming fee in connection with any change requested
by Customer. Sprint may, at any time, change or remove any Number
assigned to Customer when such change is reasonably necessary in the
conduct of Sprint’s business. Customer acknowledges that Customer
has no proprietary or ownership rights or interest in Customer’s
Number(s) and cannot acquire such rights or interest through usage,
publication or otherwise. Customer may not assign its Number to any
other Equipment and shall not program any other Number into its
Equipment. If wireless number portability becomes available in
Customer’s Service Area, Customer may request that its Phone
number(s) be ported to another service provider. Upon such request, all
amounts then owed to Sprint (including damages for early termination
and any amounts that appear on the final invoice) shall become
immediately due and payable, and Customer’s failure to provide timely
payment to Sprint could delay Sprint’s facilitation of Customer’s request.
5.WIRELESS DATA SERVICES - Wireless Data Services consist of
applications such as email, data, information and other wireless Internet
services (“Online Applications”). Customer acknowledges that no
guarantee or assurance exists that the Online Applications will be
compatible, or, if currently compatible, will continue to be compatible,
with Sprint’s network or with Customer’s Equipment or Service. Sprint
does not endorse any Online Application, even if currently compatible
with Sprint’s network or with Customer’s Equipment or Service. Sprint
may, at any time in its sole discretion, disable or discontinue any Online
Application for any reason. Use of Wireless Data Services requires
Internet compatible Equipment, and is subject to applicable storage,
memory or other Equipment limitations. Only certain Internet sites may
be accessed by Customer, and certain Wireless Data Services may not
be available in all areas where Service is provided.
Content - Customer may, from time to time, access through Wireless
Data Services statements, opinions, graphics, photos, music, services
and other information (“Content”), including Content provided by third
parties. Customer acknowledges that Sprint offers no guarantee or
assurance regarding the accuracy, completeness, appropriateness or
utility of the Content. Customer also acknowledges that Sprint does not
publish and is in no way responsible for any Content that is provided by
third parties. Customer also may establish contact with third parties
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Nextel® Welcome Guide
through Wireless Data Services. Sprint is not responsible for the actions
of third parties contacted by Customer, whether such contact was
initiated by Customer or was brought about through an embedded link on
the Equipment. Content providers and others have copyright and other
proprietary interests in certain Content. Customer shall not, and will not
permit others, to reverse engineer, reproduce, broadcast, distribute, sell,
publish, commercially exploit or otherwise disseminate any Content in
any manner without the prior written consent of Sprint, the Content
providers, or others with proprietary interests in such Content, as
applicable. Customer’s use of the Content is strictly limited to the
Customer’s own use solely in connection with the Equipment. Customer
will be required to cease using the Content if Customer fails to comply
with this Section 5 or any part of this Agreement.
Network Security - Sprint may take any action that it deems necessary to
(1) protect its network, its rights or the rights of its customers and third
parties; or (2) optimize or improve its network, its Services and the
Equipment. Customer acknowledges that such action may include,
without limitation, employing methods, technologies, or procedures to
filter or block messages sent through Wireless Data Services. Sprint
may, in its sole and absolute discretion, at any time, filter “spam” or
prevent “hacking,” “viruses” or other potential harms without regard to
any Customer preference.
Application Support - Sprint is often not the developer of Online
Applications that are accessible through Wireless Data Services.
Therefore, if Customer contacts Sprint’s Customer Service department
regarding use of an Online Application, Customer may be referred to the
customer service department of the developer of the Online Application,
and Sprint shall not be obligated to support any such Online Application.
6.SERVICE AVAILABILITY - Service is generally available to Customer
when Customer is within the operating range of the Nextel National
Network or within the range of a provider with which Sprint has a
reciprocal service arrangement (“Service Area”). Customer
acknowledges that any map, diagram or other illustration of Customer’s
Service Area is only an estimate and actual service coverage may vary.
CUSTOMER’S SERVICE AREA IS SUBJECT TO CHANGE AT ANY
TIME IN SPRINT’S SOLE DISCRETION. Service quality and availability
within Customer’s Service Area is also affected by conditions Sprint does
not control, including the Equipment, problems associated with
interconnecting carriers, power failures, “viruses”, obstructions such as
buildings or trees, tunnels, atmospheric, geographic or topographical
conditions and other conditions. Service also may be limited or
temporarily unavailable due to system capacity limitations or system
repairs or modifications. Sprint also may be required during public safety
emergencies or when system capacity is otherwise limited to limit access
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56
Other Important Information
to the Nextel National Network for those customers that are not then
using the Service and connected to the network in order to facilitate
communications by public safety organizations such as police and fire
departments. In this event, customers that have priority access Service
as part of their Service Plan will be given access to the Nextel National
Network before Sprint’s non-priority access customers. Sprint will not
complete calls to 900, 976 or similar numbers for pay-per-call services.
Caller identification information may not be available for all incoming
calls. International calling may be blocked.
7.RATES AND CHARGES - Customer shall pay in full all charges for
Services provided under this Agreement and any Service Plan that
becomes part of this Agreement, including monthly service charges,
usage charges, taxes, assessments and any additional fees or charges
imposed on Customer or on Sprint and associated with the Service or
the Equipment. Customer is responsible for all charges or purchases
associated with Customer’s Number and Equipment whether or not
Customer was the user of the Service or authorized its use. If Customer
fails to pay any amounts when due under this Agreement, Customer
shall be in default and Sprint shall be entitled to exercise any remedies
available to it under this Agreement or at law or in equity.
Service Charges - Customer shall pay all charges for Services selected
by Customer as part of Customer’s Service Plan, and any additional
Services selected by Customer. Customer’s Service Plan will be offered
at the rates and subject to the conditions set forth in the Service Plan
Information provided to Customer at the time of sale. CUSTOMER’S
SERVICE PLAN INFORMATION SHALL BE CONSIDERED PART OF
THIS AGREEMENT. Rates charged to Customer include monthly
access charges and may include activation and other fees associated
with features such as voicemail and caller identification. Monthly access
charges shall begin once Customer’s Service is activated, which may
occur before Customer receives the Equipment.
Usage Charges - Depending on the Service Plan selected, Customer
may incur usage charges for Services such as: wireless calling, Direct
®
®
®
Connect , Nationwide Direct Connect , Group Connect , Wireless
Data Services and other Services that may be offered from time to time.
Usage charges may vary depending on how, where and when Customer
uses the Service. Customer may be assessed long distance charges
(including international calling) or other charges for “toll-free” calls to
800, 866, 877, 888 and other toll-free numbers. Customer also may be
charged for the use of special Services such as 411 services, operator-
assisted calls or call-forwarding. Airtime charges will be assessed for the
®
entire period during which a call or Direct Connect transmission is
connected to the Nextel National Network. A wireless call connection
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Nextel® Welcome Guide
begins approximately when Customer presses the button to initiate an
outgoing call or the phone starts ringing for an incoming call and ends
approximately when the first party terminates the call. Customer shall be
responsible for all charges for incoming and outgoing wireless calls that
®
®
are answered. A Direct Connect or Group Connect transmission
occurs approximately when Customer presses the button to initiate a
transmission and ends approximately six (6) seconds after completion of
a communication (i.e., when Customer or another participant releases
the button) to which no participant responds. Customer initiates a new
®
®
Direct Connect or Group Connect transmission if Customer responds
more than six (6) seconds after the other participant completes a
®
communication. Nationwide Direct Connect calls use the Direct
Connect minutes in Customer’s plan and incur an additional access
charge. Airtime charges for Direct Connect or Group Connect
®
®
®
®
transmissions or Nationwide Direct Connect access are charged to the
customer that initiates the transmission and, unless a rate plan includes
unlimited transmissions or access, are calculated by multiplying the
duration of the transmission (including the six (6) second period referred
to above) by the applicable rate and the number of participants.
Customer will not be charged for sending or receiving call alert
transmissions (“Call Alerts”), but will be deemed to have initiated a new
®
Direct Connect transmission if Customer responds to a Call Alert, even
if Customer responds within six (6) seconds of receiving the Call Alert.
Text and numeric messaging will be charged on a per message basis;
however, Customer may elect to purchase a certain number of
messages for a fixed monthly price. Any messages in excess of
Customer’s allotted messages will be charged at the per message rate.
Depending on the plan, Customer may be charged on a per kilobyte
basis (one megabyte equals 1024 kilobytes and one kilobyte equals
1024 bytes), for Customer’s use of Wireless Data Services. Kilobytes
may be used for, without limitation, browsing the Internet, accessing
Wireless Data Services and for reading, sending and responding to
email. Airtime minutes allotted to Customer under Customer’s wireless
calling plan may be used in connection with certain Wireless Data
Services. CUSTOMERS ARE CHARGED AT LEAST ONE (1) MINUTE
OF AIRTIME FOR ALL WIRELESS CALLS AND AT LEAST SIX (6)
®
SECONDS OF AIRTIME FOR ALL DIRECT CONNECT
TRANSMISSIONS, REGARDLESS OF LENGTH. AFTER THE INITIAL
MINUTE, AIRTIME CHARGES FOR WIRELESS CALLING ARE
ROUNDED-UP AND BILLED TO THE NEXT SECOND OR TO THE
NEXT MINUTE, DEPENDING ON CUSTOMER’S SERVICE PLAN.
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Other Important Information
®
AFTER SIX (6) SECONDS, DIRECT CONNECT TRANSMISSIONS
ARE ROUNDED-UP AND BILLED TO THE NEXT SECOND. DATA
USAGE FOR WIRELESS DATA SERVICES IS ROUNDED TO THE
NEAREST ONE-TENTH (1/10) OF A KILOBYTE.
Taxes, Fees and Assessments - Customer shall pay all federal, state,
and local taxes and fees that are imposed on transactions subject to this
Agreement. Customer shall not be responsible for taxes and fees
imposed on Sprint’s net income or property. Customer shall be
responsible for all taxes and fees (whether imposed upon Customer or
Sprint) that are measured by gross receipts from sales made to
Customer or imposed as a per-line or per-unit charge. Applicable taxes
and fees include, but are not limited to, the following: federal, state, and
local excise taxes, sales and transaction taxes, gross receipts taxes,
utility taxes, and statutory 911 fees. If Customer is eligible for an
exemption from any tax or fee, Customer must provide Sprint with a valid
and properly executed exemption certificate for the exemption to be
effective. Customer shall provide Sprint with the Primary Place of Use
(i.e., Customer’s residential street address or primary business address)
for each unit activated on Customer’s account, and notify Sprint of any
changes in such address. Additional fees and assessments apply to
Customer’s monthly Service Plan. The charges may change and may
vary depending on where Customer is located. The charges include, but
are not limited to, a Universal Service Fund assessment and a
Telephone Relay Service Fee. Sprint also imposes a Federal Programs
Cost Recovery (“FPCR”) fee that is not a tax or government mandated,
but is kept by Sprint to recover Sprint’s costs for complying with Federal
Communications Commission (“FCC”) programs and mandates. The
FPCR fee is subject to adjustment, and Sprint will provide advance
notice to Customer through the “Sprint News” section of Customer’s bill
or a bill insert of any significant increase in the FPCR fee. Please
consult the current Sprint pricing materials, a sales consultant or visit
current amount of the fee. Additional fees may be added to Customer’s
bill to recover Sprint’s costs for funding government programs or
initiatives.
Early Termination Component of Rate Structure - Sprint incurs a
significant cost in activating Service to Customer, including a large up-
front cost in offering Equipment to Customer. These costs are partially
recouped over the length of Customer’s Agreement with Sprint through
monthly service rate charges to Customer, which have been established
in part for this purpose. If Customer breaches this Agreement or
terminates Service for any reason (including by porting its Phone number
to another service provider), Customer understands and acknowledges
that Sprint will not receive the full benefit of its Agreement with
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Customer, in part, because Sprint will not continue to receive monthly
service charges from Customer. As a result, Sprint shall incur damages
that are difficult, if not impossible, to determine. THEREFORE, IN THE
CASE OF BREACH OR EARLY TERMINATION OF THE AGREEMENT
BY CUSTOMER, CUSTOMER SHALL PAY TO SPRINT, AS
LIQUIDATED DAMAGES AND NOT AS A PENALTY (IN ADDITION TO
ALL AMOUNTS THEN OWED TO SPRINT), $200 FOR EACH NUMBER
ASSIGNED TO CUSTOMER’S ACCOUNT AS A REASONABLE
ESTIMATE OF THE DAMAGES INCURRED BY SPRINT. This is
intended to maintain Sprint’s overall rate at an acceptable level despite
Customer’s early termination and will be assessed without exception
unless otherwise provided in this Agreement or by applicable law.
Failure to Pay - Customer acknowledges that time is of the essence with
respect to all amounts owed to Sprint. IF CUSTOMER HAS NOT PAID
ITS MONTHLY INVOICE IN FULL BY THE DUE DATE, A LATE
PAYMENT CHARGE OF UP TO 1.5% PER MONTH (18% ANNUALLY),
OR SUCH LESSER AMOUNT PERMITTED BY LAW, MAY BE
APPLIED TO THE TOTAL UNPAID BALANCE DUE AND
OUTSTANDING. THIS LATE PAYMENT CHARGE IS ASSESSED TO
RECOVER COSTS FOR CUSTOMER’S FAILURE TO PAY AND SHALL
NOT CONSTITUTE INTEREST. Sprint’s acceptance of late or partial
payments (even if marked “paid in full” or similar notations) shall not
waive Sprint’s right to collect the full amount due under this Agreement,
plus any additional amounts charged under this paragraph. If Sprint
obtains the services of a collection or repossession agency or an
attorney to assist in remedying any breach of this Agreement by
Customer, including but not limited to, Customer’s nonpayment of
charges, Customer shall be liable for this expense.
Disputed Charges - Customer may dispute only those charges that
Customer believes are the result of (1) a billing error; (2) a problem
related to Customer’s Service; or (3) dropped calls. To dispute any
charge, Customer must pay all undisputed amounts when due and
submit a written notice to Sprint within ninety (90) days of the date of the
invoice. CUSTOMER WAIVES THE RIGHT TO DISPUTE ANY
CHARGES FOR WHICH TIMELY NOTICE IS NOT PROVIDED TO
SPRINT. Sprint shall resolve all disputed charges in its sole discretion.
If Sprint determines that an error was made on Customer’s invoice,
Sprint will credit Customer’s account in the amount of the error. If Sprint
determines that a disputed charge was validly assessed upon Customer,
Sprint will notify Customer and Customer must furnish the amount to
Sprint within a reasonable period of time; or, if authorized by Customer,
Sprint may instead charge Customer’s credit card or debit card by any
amount that was validly assessed. If Customer fails to pay any
undisputed amount or, after a reasonable period of time, fails to pay any
amount determined by Sprint to have been validly assessed upon
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Customer, Sprint may exercise any remedies available to Sprint under
this Agreement for non-payment, including termination of the Agreement.
Customer hereby acknowledges that he or she has read the explanation
of rates and charges set forth in this Section 7 and understands that
these rates and charges may be assessed upon Customer, to the extent
applicable.
8.BILLING - Sprint shall issue invoices for Service and for purchases of
Equipment. Sprint’s invoicing cycle is approximately thirty (30) days, but
may change from time to time. The day of the month on which Customer
receives an invoice may vary and is subject to change. Some billing
invoices (except for a fee). Service charges will be invoiced to Customer
in advance or in arrears, depending on the Service Plan, and usage
charges will be invoiced in arrears. Customer may be assessed a
shipping charge for Equipment delivered to Customer. Unless otherwise
specified in Customer’s Service Plan, any unused minutes or other
allotted Services under Customer’s Service Plan will not be carried over
to any other billing cycle. If Customer’s Service is terminated for any
reason (including if Customer’s Number is ported) before the end of any
billing cycle, no credit or refund will be provided for unused minutes or
other allotted Services and any monthly service charge will not be
prorated to the date of termination. On occasion, Customer may be
billed for Services in a month other than the month in which Customer
used the Services, which may result in higher-than-expected Services
charges for the month in which such Services are billed. The creation of
new cell sites, Sprint’s implementation of new billing technology, delays
in the reporting of international or other roaming charges between
carriers, and other similar events may result in such delayed billing.
Sprint may bill Customer on behalf of third party providers of Online
Applications that are accessed by Customer through the Equipment.
Sprint may retain a percentage of these charges before providing the
balance to the third party provider of such Online Application.
9.PAYMENTS - Recurring Credit/Debit Card Payments
Customer may pay any amount owed to Sprint by using a credit or debit
card acceptable to Sprint. If Customer wishes to pay all amounts in this
manner on a recurring basis, Customer must complete a separate
payment enrollment form (“Payment Form”). Customer acknowledges
that upon signing the appropriate Payment Form, the Payment Form,
including its applicable terms and conditions, will become a part of this
Agreement. Customer shall promptly notify Sprint of any changes to the
credit or debit card (e.g., if the card is terminated, lost, stolen or the
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expiration date changes) or bank account used for payment. Enrollment
is for the duration of this Agreement unless cancelled earlier by either
Customer or Sprint upon thirty (30) days’ advance written notice to the
other party.
Specific Form of Payment - Sprint may, at any time and from time to
time, as it deems appropriate (e.g., following receipt of a dishonored
check or other instrument), demand that Customer make payment by
money order, cashier’s check, or a similarly secure form of payment.
Sprint also may require at any time in its sole discretion that the
Equipment be purchased for cash only. In this case, title to the
Equipment shall be transferred to Customer only after receipt by Sprint of
a cashier’s or certified check or other equally secure form of payment in
the amount required by Sprint.
Dishonored Checks - Sprint may charge Customer up to the highest
amount permitted by law for any check or other instrument tendered by
Customer and returned unpaid by a financial institution for any reason.
10.SUSPENSION, LIMITATION OR TERMINATION OF SERVICE OR
THIS AGREEMENT - General - Sprint may limit, suspend or terminate
Customer’s Service or this Agreement at any time and without providing
notice to Customer if: (1) Customer fails to pay any charges (including,
without limitation, any charges assessed on behalf of third parties) when
due under this Agreement; (2) Customer behaves in an abusive,
derogatory, or otherwise unreasonable manner to any Sprint employee,
representative or agent; (3) Sprint has reason to believe that Customer’s
Service is being used in a fraudulent manner or for an illegal purpose
(such as unusual activity levels or calling patterns); (4) Customer’s
Service is being used in a way that adversely affects other Customers’
Service or Sprint’s business operations; (5) Customer provides Credit
Information that is false, inaccurate, dated or cannot be verified or
Customer becomes insolvent or subject to any proceeding under the
Bankruptcy Code or similar laws; (6) Sprint discovers that Customer is
underage or does not otherwise possess the capacity or the
authorization to enter into this Agreement; (7) Customer’s use of the
Service or Equipment exceeds limitations or violates any restrictions
placed on Customer’s account or otherwise breaches this Agreement; or
(8) Sprint, in its sole discretion, believes action is required to protect its
interests or the interests of Customer or its other customers. SPRINT
SHALL NOT BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY
FOR EXERCISING OR FAILING TO EXERCISE ITS RIGHTS UNDER
THIS SECTION TO LIMIT, SUSPEND OR TERMINATE SERVICE OR
THE AGREEMENT. If Customer’s Service is subject to fraudulent use,
Customer shall immediately notify Sprint’s Customer Service
department, provide Sprint with any documentation and information that
it requests and otherwise cooperate with Sprint in the investigation of
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such incident. If Sprint terminates Service to Customer, and Service is
not reconnected within thirty (30) calendar days, all amounts owed to
Sprint (including any damages for early termination) shall become
immediately due and payable.
Reactivation - Sprint may, but is not required to, reactivate Service to
Customer after Service has been suspended or terminated in
accordance with the previous subsection. Before Service may be
reactivated, Customer must pay to Sprint all past due amounts plus a
reconnection charge of up to $30.00 per Number, plus applicable taxes.
Sprint may modify the terms of Service before reactivating Service to
Customer and may require Customer to provide Sprint with an initial
Deposit or an additional Deposit.
11.RELEASE OF CUSTOMER INFORMATION - Privacy - Wireless
systems use radio channels to transmit communications that may be
accidentally or intentionally intercepted. Although federal and state laws
may make it illegal for third parties to listen in on Customer’s Service,
privacy cannot be guaranteed. SPRINT SHALL NOT BE LIABLE TO
CUSTOMER OR TO ANY THIRD PARTY FOR EAVESDROPPING ON
OR INTERCEPTION OF COMMUNICATIONS MADE WHILE USING
THE SERVICE OR THE EQUIPMENT.
911 or Other Emergency Calls - The Service does not interact with 911
and other emergency services in the same manner as non-wireless or
landline telephone services. Depending on Customer’s location, the type
of Equipment being used, the type of equipment being utilized by any
applicable emergency services provider, and the circumstances and
conditions of a particular call, Customer’s phone number and/or location
may not be identifiable to emergency services providers and Customer
may not be connected to the appropriate emergency services provider.
In certain circumstances, a 911 call may be routed to a state patrol
dispatcher. Sprint is deploying wireless E911 compatible Equipment that
meets applicable FCC requirements and that is designed to help public
safety authorities locate users of the Service who make 911 calls.
However, E911 service that is compatible with the FCC technical
requirements is not available in all areas, and even in those areas where
it is available, it is not entirely reliable. Moreover, if Customer’s
Equipment is not GPS-enabled, emergency services personnel may
have much less precise location information about the Customer,
compared to the information available to them if Customer’s Equipment
was GPS-enabled. The information available to emergency service
providers may also be limited if Customer’s number or numbers are in
the process of being ported. Customer acknowledges that E911 service
is not available in all areas, is not completely reliable and is further
limited when using non-GPS enabled Equipment or during the number
porting process. Customer consents to Sprint’s disclosure of Customer
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information to governmental and public safety authorities in response to
emergencies. This information may include, but is not limited to,
Customer’s name, address, Number, and the location of the user of the
Service at the time of call.
Access, Use and Disclosure of Customer Information and
Communications - Customer acknowledges and agrees that Sprint may
access, use, and disclose to third parties, any information whether
personally identifying information, or “customer proprietary network
information” (“CPNI”) within the meaning of 47 U.S.C. § 222 and its
implementing regulations (“CPNI Regulations”) that Sprint collects,
possesses or develops about Customer to: (1) provide Customer with
Equipment, Service, or customer support; (2) conduct marketing
activities in accordance with applicable law (Customer may opt out of
any such marketing by contacting Sprint); (3) enable Customer to switch
to a new service provider (either Sprint or another service provider) while
retaining the same phone number; (4) provide handset-based or
network-based geographic information services via Sprint-provided or
third party software applications; (5) comply with applicable law; or (6)
respond to emergencies. Customer acknowledges that any information
that identifies Customer (e.g., Customer’s name and Number) and calls
made by Customer may appear on the equipment or bill of a person or
party that receives Customer’s call. Sprint may access, use, disclose,
record or monitor any communications to or from Customer or any other
person to protect Sprint’s rights or property or those of other customers,
as permitted by law.
Geographic Information Services - Consistent with the foregoing,
Customer acknowledges and agrees that Sprint or a third party
application service provider may access, use, and disclose to third
parties the geographic location of Customer’s Equipment to provide
Customer with any geographic information service which Customer
accesses through the Service or Equipment. If Customer utilizes any
such service and there are additional users on Customer’s account,
Customer shall clearly, conspicuously, and regularly notify all individual
users of the Service that location information (i.e., the geographic
coordinates of the Equipment) may be accessed, used, or disclosed in
connection with the Service. For any geographic information service that
is governed by the CPNI regulations or a similar law, Sprint will provide
Customer with a separate notice and opportunity to consent to the
access, use, and disclosure of geographic information. CUSTOMER
SHALL HOLD HARMLESS AND INDEMNIFY SPRINT AGAINST ANY
AND ALL CLAIMS, LOSSES, EXPENSES, DEMANDS, ACTIONS, OR
CAUSES OF ACTION (INCLUDING ALL ACTIONS BY THIRD
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PARTIES) ARISING OUT OF A BREACH OF CUSTOMER’S
OBLIGATION TO NOTIFY USERS AS SET FORTH IN THIS SECTION
OR CUSTOMER’S USE OF ANY GEOGRAPHIC INFORMATION
SERVICE OR LOCATION INFORMATION.
12.EQUIPMENT - Customer shall provide Sprint with an initial payment
in the amount required by Sprint, to be applied towards any amount
owed to Sprint one (1) year from the effective date of the Agreement.
Customer acknowledges that Sprint is not responsible for the Equipment
or its installation. Sprint is not responsible for the operation, quality of
transmission, or, unless separate maintenance arrangements have been
made between Sprint and Customer, for maintenance of the Equipment.
Customer further acknowledges that Equipment purchased from Sprint is
not compatible with and will not support services provided by other
wireless carriers, except for those services provided by an entity
operating compatible iDEN equipment or in connection with roaming to
certain countries outside of the United States. SPRINT SHALL NOT BE
LIABLE FOR ANY DAMAGES (INCLUDING DAMAGE TO THE
EQUIPMENT) RESULTING FROM INSTALLATION OF THE
EQUIPMENT BY CUSTOMER OR ANY THIRD PARTY. UPON
CUSTOMER’S ACCEPTANCE OF DELIVERY OF THE EQUIPMENT,
ALL RISK OF LOSS, DAMAGE, THEFT, OR DESTRUCTION TO THE
EQUIPMENT SHALL BE BORNE BY THE CUSTOMER. NO LOSS,
DAMAGE, THEFT, OR DESTRUCTION OF THE EQUIPMENT, IN
WHOLE OR IN PART, SHALL IMPAIR CUSTOMER’S OBLIGATIONS
UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION,
CUSTOMER’S RESPONSIBILITY FOR THE PAYMENT OF SERVICE
CHARGES DUE UNDER THE AGREEMENT.
Insurance - Customer may purchase Direct Protect insurance (“Direct
Protect”) to protect Customer against loss, theft, incidental damage or
accidents involving Customer’s Equipment. However, Direct Protect is
not available for certain Equipment. Customer acknowledges that Direct
Protect insurance is provided by The Signal Telecommunications
Insurance Services (“Signal”) and not by Sprint. If Customer selects
Direct Protect coverage, Customer will be assessed a monthly charge,
which Sprint will remit to Signal on Customer’s behalf. Any requests for
information or claims regarding Direct Protect shall be directed to Signal.
Customer acknowledges that a summary of coverage is available at
1-888-352-9182.
Lost or Stolen Equipment - If Customer’s Equipment is lost or stolen,
Customer agrees to: (1) notify Sprint within two calendar days by calling
Sprint’s Customer Service department; (2) provide Sprint with any
documentation and information that it requests; and (3) otherwise
cooperate with Sprint in the investigation of such incident.
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13.DISCLAIMER OF WARRANTIES - SPRINT MAKES NO
REPRESENTATIONS OR WARRANTIES, STATUTORY, EXPRESS
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE OR NON-INFRINGEMENT CONCERNING CUSTOMER’S
SERVICE OR THE EQUIPMENT. SPRINT DOES NOT AUTHORIZE
ANYONE TO MAKE ANY REPRESENTATION OR WARRANTY ON ITS
BEHALF, AND CUSTOMER SHOULD NOT RELY ON ANY SUCH
STATEMENT(S). ANY STATEMENTS MADE IN PACKAGING,
MANUALS OR OTHER DOCUMENTS, OR BY ANY SPRINT
EMPLOYEES, AGENTS OR REPRESENTATIVES, ARE PROVIDED
FOR INFORMATIONAL PURPOSES ONLY AND NOT AS
WARRANTIES BY SPRINT OF ANY KIND. CUSTOMER ASSUMES
ALL RESPONSIBILITY FOR USE OF THE SERVICE AND THE
QUALITY AND PERFORMANCE OF THE EQUIPMENT. CUSTOMER
ACKNOWLEDGES THAT SERVICE MAY NOT BE ERROR-FREE AND
THAT INTERRUPTIONS WILL LIKELY OCCUR FROM TIME TO TIME.
SPRINT DOES NOT MANUFACTURE THE EQUIPMENT AND ANY
STATEMENT REGARDING THE EQUIPMENT SHOULD NOT BE
INTERPRETED AS A WARRANTY. THIS SECTION SHALL SURVIVE
TERMINATION OF THIS AGREEMENT.
14.LIMITATION OF LIABILITY AND REMEDIES FOR BREACH - Sprint
shall not be liable for: (1) any deficiency in the Service, including, but not
limited to, mistakes, omissions, interruptions (including, among others,
interruptions caused by Equipment or facilities failure or shortages),
errors, failures to transmit, delays or defects, network problems, lack of
coverage or network capacity, dropped calls, inability to access the
Service or inability to place or receive calls or problems of unauthorized
access; (2) the unavailability or any failure or delay in delivery of the
Equipment or the cancellation of any orders of Equipment by the
manufacturer; (3) any suspension or termination of Service by Sprint or
any other action taken by Sprint in its sole discretion intended to protect
the Sprint wireless network, systems, and the rights or property of Sprint,
its Customers, or others from “hacking,” “spamming,” “viruses” or other
potential harms that Sprint believes may adversely impact its network or
systems; (4) the availability or use of Wireless Data Services, including
but not limited to, the compatibility or use of Online Applications or
Content, whether or not supported by Sprint, or any contact with third
parties through the use of Wireless Data Services; (5) any damage or
personal injury allegedly caused by use of the Equipment or Service; (6)
any other damage due directly or indirectly to causes beyond Sprint’s
control, including, but not limited to, any act or omission of any carrier or
service provider other than Sprint; or (7) acts of God, acts of public
enemies, acts of the government, acts or failure to act of Customer, its
agents, employees or subcontractors, fires, floods, epidemics,
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quarantine restrictions, corrosive substances in the air or other
hazardous environmental conditions, strikes, freight embargoes, inability
to obtain materials or services, commotion, war, terrorism, unusually
severe weather conditions or default of Sprint’s subcontractors.
WITHOUT LIMITING THE FOREGOING, SPRINT’S SOLE LIABILITY
FOR SERVICE DISRUPTION, WHETHER CAUSED BY THE
NEGLIGENCE OF SPRINT OR OTHERWISE, IS LIMITED TO A
CREDIT ALLOWANCE OF NOT MORE THAN THE PROPORTIONATE
CHARGE TO CUSTOMER FOR THE PERIOD OF SERVICE
DISRUPTION. EXCEPT AS OTHERWISE SET FORTH IN THE
PRECEDING SENTENCE, IN NO EVENT SHALL SPRINT BE LIABLE
FOR ACTUAL DAMAGES OR FOR CONSEQUENTIAL, INCIDENTAL,
SPECIAL OR OTHER INDIRECT DAMAGES CAUSED BY ITS
NEGLIGENCE OR OTHERWISE, NOR FOR ECONOMIC LOSS,
PERSONAL INJURIES OR PROPERTY DAMAGE SUSTAINED BY
CUSTOMER OR ANY THIRD PARTIES. IF CUSTOMER IS PROVIDED
WITH A CREDIT ALLOWANCE UNDER THIS SECTION, SPRINT
SHALL BE SUBROGATED TO ANY AND ALL RIGHTS THAT
CUSTOMER MAY HAVE AGAINST ANY THIRD PARTY AS A RESULT
OF CUSTOMER’S LOSS OR EXPENSE, INCLUDING BUT NOT
LIMITED TO, ANY RIGHT CUSTOMER MAY HAVE UNDER THE
TELEPHONE CONSUMER PROTECTION ACT. THIS SECTION 14
SHALL SURVIVE TERMINATION OF THIS AGREEMENT. UNDER
CERTAIN CIRCUMSTANCES, SOME JURISDICTIONS MAY NOT
RECOGNIZE OR GIVE EFFECT, IN WHOLE OR IN PART, TO
WARRANTY DISCLAIMERS AND/OR LIMITATIONS OF REMEDIES
FOR BREACH; AND THEREFORE, TO THE EXTENT THAT THE
DISCLAIMER SET FORTH IN SECTION 13 AND THE LIMITATION OF
REMEDIES IN SECTION 14 ARE NOT PERMITTED BY APPLICABLE
LAW, THEY WILL NOT APPLY TO CUSTOMER OR SHALL ONLY
APPLY TO THE EXTENT PERMITTED BY SUCH APPLICABLE LAW.
15.INDEMNIFICATION - Customer shall indemnify, defend, and hold
Sprint harmless from any violation by Customer of any applicable law or
regulation. Customer will further indemnify Sprint for any claim or
demand, including reasonable attorneys’ fees, made by any third party
due to or arising out of: (1) information or Content that Customer
submits, posts, transmits or makes available through the Service; (2)
Customer’s use of the Service or Equipment; (3) Customer’s connection
to the Service or Equipment; (4) Customer’s violation of this Agreement;
or (5) Customer’s violation of any rights of a third party.
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16.DISPUTE RESOLUTION - THIS SECTION PROVIDES FOR THE
RESOLUTION OF MOST DISPUTES OR CLAIMS THROUGH
ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS.
CUSTOMER SHOULD READ THIS SECTION CAREFULLY;
ARBITRATION IS FINAL, BINDING AND SUBJECT TO ONLY VERY
LIMITED REVIEW BY A COURT. THIS SECTION GOVERNING
DISPUTES SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Mandatory Arbitration - CUSTOMER AND SPRINT AGREE TO
ARBITRATE ANY CLAIM, CONTROVERSY OR DISPUTE ARISING
UNDER OR RELATED TO THIS AGREEMENT OR ANY EQUIPMENT
USED IN CONNECTION WITH THE SERVICE (OR ANY PRIOR ORAL
OR WRITTEN AGREEMENT FOR WIRELESS SERVICE WITH SPRINT
OR NEXTEL) EXCEPT THAT CUSTOMER OR SPRINT MAY BRING
AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. CUSTOMER
AND SPRINT ACKNOWLEDGE THAT THIS AGREEMENT
EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE AND
THAT THE FEDERAL ARBITRATION ACT SHALL GOVERN THE
INTERPRETATION AND ENFORCEMENT OF THIS ARBITRATION
PROVISION. TO INITIATE ARBITRATION, CUSTOMER OR SPRINT
MUST FIRST SEND A WRITTEN NOTICE, VIA CERTIFIED MAIL, TO
THE OTHER PARTY INDICATING ITS INTENT TO ARBITRATE,
WHICH NOTICE SHALL INCLUDE: (1) A DESCRIPTION OF THE
FACTS; (2) A DESCRIPTION OF THE NATURE OF THE CLAIM; AND
(3) THE RELIEF SOUGHT ("NOTICE TO ARBITRATE"). SEND
NOTICE TO ARBITRATE TO: SPRINT GENERAL COUNSEL,
ARBITRATION OFFICE, 2001 EDMUND HALLEY DRIVE, RESTON,
VIRGINIA 20191. BOTH PARTIES AGREE TO MAKE REASONABLE
ATTEMPTS TO RESOLVE ANY SUCH DISPUTE; HOWEVER, IF THE
PARTIES CANNOT RESOLVE THE DISPUTE WITHIN FORTY-FIVE
(45) DAYS OF RECEIPT OF NOTICE TO ARBITRATE, THEN AN
ARBITRATION CLAIM MAY COMMENCE. ANY ARBITRATION
INITIATED UNDER THIS AGREEMENT SHALL BE ADMINISTERED
BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN
ACCORDANCE WITH ITS WIRELESS INDUSTRY ARBITRATION
RULES (AND THE AAA SUPPLEMENTAL PROCEDURES FOR
CONSUMER RELATED DISPUTES AS THEY MAY BE APPLICABLE),
AS MODIFIED BY THIS AGREEMENT. INFORMATION CONCERNING
THE AAA, ITS WIRELESS INDUSTRY ARBITRATION RULES AND
OTHER INFORMATION CONCERNING ARBITRATION
PROCEDURES AND FEES CAN BE FOUND BY CALLING THE AAA
ANY ARBITRATION SHALL BE CONDUCTED BY A SINGLE NEUTRAL
ARBITRATOR. CUSTOMER AND SPRINT SHALL COOPERATE IN
GOOD FAITH TO SELECT THE ARBITRATOR WITHIN THIRTY (30)
CALENDAR DAYS OF THE COMMENCEMENT OF ANY
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ARBITRATION PROCEEDING. IF CUSTOMER AND SPRINT
CANNOT AGREE UPON A NEUTRAL ARBITRATOR WITHIN THE
THIRTY DAY PERIOD, THEN EITHER PARTY MAY REQUEST THAT
THE AAA APPOINT, IN ITS SOLE DISCRETION, A NEUTRAL
ARBITRATOR. CUSTOMER AND SPRINT FURTHER AGREE THAT
NO ARBITRATOR SHALL HAVE THE AUTHORITY TO AWARD ANY
RELIEF OR REMEDY IN EXCESS OF OR CONTRARY TO WHAT IS
PROVIDED IN THIS AGREEMENT, EXCEPT WHERE SUCH
PROVISION IS NOT PERMITTED UNDER APPLICABLE LAW. THE
ARBITRATOR’S DECISION AND AWARD SHALL BE FINAL AND
BINDING, AND JUDGMENT ON THE AWARD RENDERED BY THE
ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING
JURISDICTION. THE LAW THAT IS APPLIED TO THIS AGREEMENT
ALSO SHALL BE APPLIED IN ANY ARBITRATION PROCEEDING.
UNLESS THE CUSTOMER AND SPRINT OTHERWISE AGREE, ANY
ARBITRATION SHALL BE CONDUCTED IN THE COUNTY SEAT OF
THE COUNTY IN WHICH CUSTOMER’S BILLING ADDRESS IS
LOCATED. ALL ADMINISTRATIVE COSTS AND FEES OF
ARBITRATION SHALL BE BORNE EQUALLY BY CUSTOMER AND
SPRINT, EXCEPT IF THE CLAIM IS LESS THAN $1000, CUSTOMER
WILL BE OBLIGATED TO PAY ONLY $25. FOR CLAIMS OVER $1,000
BUT UNDER $75,000, CUSTOMER WILL BE REQUIRED TO PAY ITS
SHARE OF ARBITRATION FEES, BUT NO MORE THAN THE
EQUIVALENT COURT FILING FEE FOR A COURT ACTION FILED IN
THE JURISDICTION WHERE CUSTOMER’S BILLING ADDRESS IS
LOCATED. CUSTOMER AND SPRINT SHALL EACH BEAR THE
EXPENSES OF THEIR OWN COUNSEL, EXPERTS, WITNESSES AND
THE PREPARATION AND PRESENTATION OF EVIDENCE IN
CONNECTION WITH ANY ARBITRATION.
Waiver of Jury Trial and Class Actions - BY ENTERING INTO THIS
AGREEMENT, CUSTOMER AND SPRINT ACKNOWLEDGE AND
AGREE TO WAIVE CERTAIN RIGHTS TO LITIGATE DISPUTES IN
COURT, TO RECEIVE A JURY TRIAL OR TO PARTICIPATE AS A
PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS
OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY.
CUSTOMER AND SPRINT BOTH AGREE THAT ANY ARBITRATION
WILL BE CONDUCTED ON AN INDIVIDUAL AND NOT ON A
CONSOLIDATED, CLASS-WIDE OR REPRESENTATIVE BASIS AND
THAT IF ARBITRATION IS NOT CONDUCTED ON AN INDIVIDUAL
BASIS, THIS SECTION 16 SHALL BE DEEMED NULL AND VOID. THE
ARBITRATOR MAY AWARD INJUNCTIVE RELIEF ONLY IN FAVOR
OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE
EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT
PARTY’S INDIVIDUAL CLAIM. IF FOR ANY REASON THE
ARBITRATION CLAUSE SET FORTH IN THIS AGREEMENT IS
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DEEMED INAPPLICABLE OR INVALID, OR TO THE EXTENT THE
ARBITRATION CLAUSE ALLOWS FOR LITIGATION OF DISPUTES IN
COURT, CUSTOMER AND SPRINT BOTH WAIVE, TO THE FULLEST
EXTENT ALLOWED BY LAW, ANY RIGHT TO PURSUE OR
PARTICIPATE AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY
CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A
REPRESENTATIVE CAPACITY.
17.MISCELLANEOUS - Assignment - Customer may not assign all or
any part of this Agreement (including any of its rights and duties under
the Agreement) or sell or lease the Service to others without Sprint’s
prior written consent. Sprint may assign all or any part of this Agreement
to any successor or any other entity capable of performing Sprint’s
obligations under this Agreement without obtaining Customer’s consent
or providing notice to Customer. Sprint shall be released from all liability
upon assignment of this Agreement. Customer shall continue to be
bound by the terms of this Agreement following assignment.
Sprint Associates – Sprint’s subsidiaries, affiliates and certain third party
service providers (the “Sprint Associates”) may provide wireless
communication services in support of Sprint from time to time. All rights
and protections afforded to Sprint by this Agreement are also afforded to
the Sprint Associates.
Notice - Notice to Customer shall be considered delivered if sent by U.S.
Mail addressed to the most current address on file for Customer
(effective three (3) days following deposit in U.S. Mail) or by electronic
means such as email or text messaging (effective immediately upon
transmission). Written notice to Sprint must be sufficient to identify
Customer and the Service and shall be considered delivered when
directed to Sprint Customer Service department and received by Sprint.
Oral and electronic notice to Sprint shall be considered delivered on the
date reflected in Sprint’s records. To ensure receipt of notice, Customer
shall notify Sprint of any changes in Customer’s email or mailing
address.
Limitation on Third Party Beneficiaries - This Agreement is not for the
benefit of any third party other than the Sprint Associates.
Governing Law - The laws of the state associated with the area code
assigned to Customer’s Number will govern this Agreement, without
regard to the conflict of laws rules of that state. This Agreement is also
subject to applicable federal laws and federal or state regulations or
tariffs
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Entire Agreement - This Agreement and the documents to which it refers
(e.g., return policy, Plan Information and Payment Forms, to the extent
such documentation may be applicable), form the entire Agreement
between Customer and Sprint. There are no oral or written agreements
between Customer and Sprint for Equipment or Service relating to the
Nextel National Network other than as set forth in this Agreement. If
Customer is a business, Sprint shall not be bound by the terms and
conditions included in Customer’s purchase orders or elsewhere, unless
expressly agreed to in writing by a duly authorized officer of Sprint. If
any provision of this Agreement is found to be illegal or otherwise invalid,
the remainder of this Agreement will remain enforceable. If, at any time,
Sprint fails to enforce any right or remedy under this Agreement
(including, but not limited to, a waiver of Sprint’s right to written notice
under the Agreement), Sprint shall retain the right to enforce such right
or remedy at a later time.
Research In Motion(“RIM”) makes no representations, warranties,
guarantees, conditions or covenants, either express or implied (including
without limitation, any express or implied warranties or conditions of
fitness for a particular purpose, non-infringement, merchantability,
durability, title, or related to the performance or nonperformance of any
software referenced herein or performance of any services referenced
herein). whatsoever in connection with your use of this document. In
connection with your use of this documentation, neither RIM nor its
respective directors, officers, employees or consultants shall be liable to
you for any damages whatsoever be they direct, economic, commercial,
special, consequential, incidental, exemplary or indirect damages, even
if RIM has been advised of the possibility of such damages, including
without limitation, loss of business revenue or earnings, lost data,
damages caused by delays, lost profits or a failure to realize expected
savings.
This document might contain references to third party sources of
information, hardware or software, products or services and/or third party
web sites (collectively the “Third-Party Information”). RIM does not
control, and is not responsible for, any Third-Party Information, including,
without limitation the content, accuracy, copyright compliance,
compatibility, performance, trustworthiness, legality, decency, links, or
any other aspect of Third-Party Information. The inclusion of Third-Party
Information in this document does not imply endorsement by RIM of the
Third Party Information or the third party in any way. Installation and use
of Third Party Information with RIM's products and services may require
one or more patent, trademark or copyright licenses in order to avoid
infringement of the intellectual property rights of others. Any dealings
with Third Party Information, including, without limitation, compliance
with applicable licenses and terms and conditions, are solely between
you and the third party. You are solely responsible for determining
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Nextel® Welcome Guide
whether such third party licenses are required and are responsible for
acquiring any such licenses relating to Third Party Information. To the
extent that such intellectual property licenses may be required, RIM
expressly recommends that you do not install or use Third Party
Information until all such applicable licenses have been acquired by you
or on your behalf. Your use Third-Party Information shall be governed by
and subject to you agreeing to the terms of the Third Party Information
agreements and/or licenses. Any Third Party Information that is
provided with RIM's products and services is provided "as is". RIM
makes no representation, warranty or guarantee whatsoever in relation
to the Third Party Information and RIM assumes no liability whatsoever
in relation to the Third Party Information even if RIM has been advised of
the possibility of such damages or can anticipate such damages.
Patent and Trademark Information
© 2005 Nextel Communications Inc. Nextel, and all other Nextel product
and/or service names referenced throughout this guide are either a
trademark, service mark or registered trademark of Nextel
Communications, Inc. All rights reserved.
The BlackBerry and RIM families of related marks, images and symbols
are the exclusive properties of Research In Motion Limited. RIM,
Research In Motion, 'Always On, Always Connected', BlackBerry, and
BlackBerry Enterprise Server are registered with the U.S. Patent and
Trademark office and may be pending or registered in other countries.
The BlackBerry device and/or associated software are protected by
copyright, international treaties and various patents, including one or
more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;
6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents
are registered or pending in various countries around the world. Visit
of RIM patents.
Bluetooth is a trademark owned by Bluetooth, SIG, Inc.
Direct Protect is a trademark of Signal Insurance Company.
All other product names or services mentioned in this manual are the
property of their respective trademark owners.
Printed in Canada.
ASY-11029-001
MAT-11030-001
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