Vertical Communications Conference Phone 8312S User Manual

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R
DXP, DXP Plus, and FX Series  
Digital Communications Systems  
LCD Speakerphone  
System Reference Manual  
COMDIAL  
QZ  
ABC  
DEF  
1
4
7
2
5
8
0
3
6
9
#
GHI  
PRS  
JKL  
TUV  
OPER  
MNO  
WXY  
TRNS/CNF  
HOLD  
TAP  
INTERCOM  
SPEAKER  
SHIFT  
MUTE  
MESSAGE  
SHIFT  
ABC  
JKL  
DEF  
1
4
7
*
2
5
8
0
3
6
9
#
GHI  
PRS  
MNO  
WXY  
TAP  
TRNS/CONF  
SPEAKER  
MUTE  
TUV  
R
HOLD  
 
telemanuals.com  
GCA70–250  
Contents  
Contents  
1
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . 1–1  
1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
1.2 Using Your Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
1.3 Understanding The Display Abbreviations. . . . . . . . . . . . 1–8  
1.4 Knowing Your Speakerphone’s Functions . . . . . . . . . . . 1–12  
1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1–14  
1.6 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . 1–16  
2
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
2.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
2.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
2.3 Answering Calls at Monitored Stations . . . . . . . . . . . . . . 2–3  
2.4 Answering Night-Transferred Calls . . . . . . . . . . . . . . . . . 2–4  
2.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
2.6 Responding To A Subdued  
Off-Hook Voice Voice Announcement . . . . . . . . . . . . . . . 2–6  
3
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
3.1 Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
3.2 Dialing Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
3.3 Using Dial By Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3  
3.4 Redialing A Previously Dialed Number . . . . . . . . . . . . . . 3–4  
3.5 Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
3.6 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . . 3–9  
3.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
3.8 Camping On At A Busy Station and  
Waiting For An Automatic Callback . . . . . . . . . . . . . . . 3–11  
3.9 Camping On At An Idle Station and  
Waiting For An Automatic Callback. . . . . . . . . . . . . . . . 3–12  
3.10 Camping On At A Busy Station  
And Waiting For An Answer. . . . . . . . . . . . . . . . . . . . . . 3–12  
3.11 Overriding A Call Or A Do Not Disturb  
Condition At Another Telephone . . . . . . . . . . . . . . . . . . 3–13  
3.12 Making A Subdued Off-Hook Voice  
Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . . . 3–14  
Contents – 1  
 
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Contents  
GCA70–250  
4
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
4.2 Handling Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
4.4 Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
5
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
5.1 Transferring Calls—Screened. . . . . . . . . . . . . . . . . . . . . . 5–1  
5.2 Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . 5–3  
5.3 Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
5.4 Transferring Calls Using Quick Transfer . . . . . . . . . . . . . 5–5  
6
7
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
6.1 Conferencing Telephones Together. . . . . . . . . . . . . . . . . . 6–1  
Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . 7–1  
7.1 Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . 7–1  
7.2 Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . . 7–1  
7.3 Displaying Status Of Busy Lines  
And Stations (Busy Button Inquiry) . . . . . . . . . . . . . . . . . 7–2  
7.4 Displaying Button Functions (Button Query) . . . . . . . . . 7–3  
7.5 Diverting Incoming Calls To Another Station . . . . . . . . . 7–3  
7.6 Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
7.7 Entering Authorization Codes. . . . . . . . . . . . . . . . . . . . . . 7–5  
7.8 Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
7.9 Listening To A Call Over The  
Telephone Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7  
7.10 Making A Call Non-Private (Privacy Release). . . . . . . . . 7–8  
7.11 Monitoring A Conversation Between  
Two Telephones (Service Observing). . . . . . . . . . . . . . . . 7–9  
7.12 Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
7.13 Sending A Paging Announcement . . . . . . . . . . . . . . . . . 7–10  
7.14 Setting A Do Not Disturb  
Condition At Your Station . . . . . . . . . . . . . . . . . . . . . . . . 7–12  
7.15 Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . 7–13  
7.16 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . 7–15  
7.17 Switching The Dialing Mode  
Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . . . 7–16  
7.18 Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . 7–16  
2 – Contents  
 
telemanuals.com  
GCA70–250  
Contents  
7.19 Using Direct Inward  
System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17  
7.20 Using The Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . 7–20  
7.21 Using The Tracker Paging System . . . . . . . . . . . . . . . . . 7–22  
7.22 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . 7–24  
7.23 Call Forward Outside System . . . . . . . . . . . . . . . . . . . . . 7–26  
7.24 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28  
7.25 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
7.26 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . 7–30  
7.27 Using The Caller ID Feature. . . . . . . . . . . . . . . . . . . . . . 7–31  
8
9
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . 8–1  
8.1 Lighting The Message-Waiting Light. . . . . . . . . . . . . . . . 8–1  
8.2 Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
8.3 Sending Response Messages. . . . . . . . . . . . . . . . . . . . . . . 8–5  
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
9.1 Programming For Speed Dialing . . . . . . . . . . . . . . . . . . . 9–1  
9.2 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . 9–2  
9.3 Storing DSS Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3  
9.4 Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . 9–5  
9.5 Storing The Response Message Button . . . . . . . . . . . . . . 9–7  
9.6 Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8  
9.7 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . 9–9  
10 Using The Attendant Features. . . . . . . . . . . . . . . . . . . . . . . . 10–1  
10.1 Creating LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
10.2 Disabling A Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5  
10.3 Disabling A Telephone Line . . . . . . . . . . . . . . . . . . . . . . 10–6  
10.4 Enabling Or Disabling Message Waiting . . . . . . . . . . . . 10–7  
10.5 Naming The System Telephones. . . . . . . . . . . . . . . . . . . 10–8  
10.6 Naming The Telephone Lines. . . . . . . . . . . . . . . . . . . . 10–12  
10.7 Printing Station Message Detailed  
Accounting (SMDA) Reports . . . . . . . . . . . . . . . . . . . . 10–15  
10.8 Setting The Night  
Transfer Of Ringing Mode . . . . . . . . . . . . . . . . . . . . . . 10–18  
10.9 Setting The System Clock. . . . . . . . . . . . . . . . . . . . . . . 10–19  
10.10 Storing The System Speed Dial Numbers . . . . . . . . . . 10–20  
Contents – 3  
 
Contents  
GCA70–250  
10.11 Transferring The Attendant Calls  
To The Alternate Attendant Telephone . . . . . . . . . . . . . 10–22  
10.12 Using The Overflow Transfer . . . . . . . . . . . . . . . . . . . . 10–23  
10.13 Using The Digital Voice Announce Option . . . . . . . . . 10–24  
10.14 Using The Special Attendant Buttons. . . . . . . . . . . . . . 10–30  
10.15 Viewing The System Status Log. . . . . . . . . . . . . . . . . . 10–33  
10.16 Operating Your Telephone  
With A DSS/BLF Console . . . . . . . . . . . . . . . . . . . . . . 10–35  
11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . 11–1  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1  
Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . Quick Reference–1  
4 – Contents  
 
telemanuals.com  
GCA70–250  
Introducing The LCD Speakerphone  
Introducing The  
LCD Speakerphone  
1
1.1 Using This Guide  
This user’s guide describes your LCD speakerphone and tells you  
how to use it.  
The sections in this introductory chapter help you become familiar  
with your speakerphone’s controls and indicators. The remaining  
sections are titled as follows:  
1.2 Using Your Speakerphone  
1.3 Understanding the Display Abbreviations  
1.4 Knowing Your Speakerphone’s Functions  
1.5 Understanding What The Lights Mean  
The operation chapters define often-used features and provide  
instructions for their use. These chapters are titled as follows:  
2
3
4
5
6
Answering Calls  
Making Calls  
Placing Calls On Hold  
Transferring Calls  
Conferencing Calls  
The special-purpose features of the telephone are grouped into one  
chapter:  
7
Using The Other Telephone Features  
Your telephone provides several non-verbal ways to communicate  
using lights and indicators. The descriptions of these methods are  
provided in a separate chapter:  
LCD Speakerphone Reference Manual 1 – 1  
 
Introducing The LCD Speakerphone  
GCA70–250  
8
Sending And Receiving Non-Verbal Messages  
You can program many of the buttons on your telephone to  
enhance the unit’s versatility and usability. These programming  
instructions are found in the following chapter:  
9
Programming Your Telephone  
For your convenience, a troubleshooting chart is provided in the  
following chapter:  
10 Using The Attendant Features  
If you operate an attendant station, you will use the special  
features provided in the following chapter:  
11 Troubleshooting Your Telephone  
There is a quick reference chart in the following chapter:  
Appendix A Quick Reference Guide  
1 – 2 LCD Speakerphone Reference Manual  
 
GCA70–250  
Introducing The LCD Speakerphone  
1.2 Using Your Speakerphone  
When using your speakerphone, the microphone and loudspeaker  
are farther away from you than when you use a handset. Both the  
signal from the loudspeaker and the signal to the microphone must  
be strengthened. When microphones and loudspeakers are close  
together (such as in a speakerphone), additional amplification  
typically generates a ringing sound (public address systems do this  
if the volume is too high or the microphone is too close to a  
loudspeaker).  
NOTE: The 8324F-** speakerphone can function in the full-duplex or  
half-duplex mode. Both sets of guidelines (section 1.2.1 and  
section 1.2.2) are applicable to the 8324F-**.  
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**  
speakerphones only function in the half-duplex mode—only  
section 1.2.2, Speakerphone User Guidelines, apply to these  
telephones.  
1.2.1 Using A Full-Duplex Speakerphone  
The Impact SCS 8324F-** speakerphone uses the latest  
full-duplex speakerphone technology. (Full-duplex technology  
enables both parties on a speakerphone call to speak  
simultaneously—half-duplex speakerphones allow only one  
person to speak at a time.) The 8324F-** will operate in either  
full-duplex or half-duplex mode depending on the current line  
conditions. For example, satellite calls or calls with a delay  
involved may prevent the telephone from operating in full-duplex  
mode.  
At the beginning of each call the telephone must perform a  
“speech training” test. To achieve optimum performance from the  
full-duplex speakerphone, Comdial recommends that each user in  
turn speak about 10 consecutive words to allow the telephone to  
“train” itself. Note that during the “speech training” test, the  
speakerphone is operating in half-duplex mode.  
Depending on the telephone line conditions and the type of  
speakerphone at the other end, it may not be possible for the  
8324F-** to operate in full-duplex mode. If the speakerphone at  
the other end is a half-duplex speakerphone and both parties are in  
speakerphone mode, the half-duplex speakerphone is the  
controlling factor, preventing the 8324F-** from operating in  
full-duplex mode.  
LCD Speakerphone Reference Manual 1 – 3  
 
Introducing The LCD Speakerphone  
GCA70–250  
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone  
while in full-duplex mode causes the system to perform the  
“speech training” test again. For example, if you press MUTE  
while in full-duplex mode, when you release the call from  
mute, the system will perform the entire “speech training” test  
again.  
1.2.2 Speakerphone User Guidelines  
NOTE: The speakerphone user guidelines in this section do not apply  
to the Impact SCS 8324F-** when it is operating in full-duplex  
mode. However, when the 8324F-** is in half-duplex mode or  
in “speech training” mode, the following guidelines are  
applicable.  
Both parties can not talk at the same time. You must wait for silence  
out of your loudspeaker before talking. You must stop talking to hear  
the other party.  
Background noise may prevent the sound-activated switches from  
operating properly. Avoid placing the speakerphone where it will  
detect sounds from typewriters, keyboards, printers, paging systems,  
and other equipment.  
Speak slightly louder than normal and with a clear, authoritative voice.  
For the microphone to best detect your voice, speak within three feet  
of it and face the telephone.  
Raising the volume of the loudspeaker makes it easier for the  
sound-activated switches in your telephone to select the distant party’s  
voice. Lowering the volume of the loudspeaker makes it easier for the  
switches to select your voice.  
Since the system takes several seconds to provide the best switching,  
constant sound patterns—such as elongating your words and playing  
externally-supplied music—may prevent the sound-activated switches  
from operating properly.  
Place the telephone on a hard surface and away from table edges. Do  
not place the telephone in corners or enclosures. Do not let  
obstructions come between you and the microphone. Rooms with hard,  
flat surfaces that reflect sound may affect the sound-activated switches.  
1 – 4 LCD Speakerphone Reference Manual  
 
GCA70–250  
Introducing The LCD Speakerphone  
If you are using a handset and the other party is using a speakerphone,  
avoid breathing heavily into your microphone. Avoid other sounds that  
may affect the distant telephone’s sound-activated switches.  
In some situations, such as when either you or the distant party are in a  
noisy environment, you may have to lift your handset to ensure a clear  
conversation.  
When both you and the distant party use speakerphones, the  
sound-activated switches can occasionally detect both voices  
simultaneously, thus blocking out both voices.  
To manually place a call using your speakerphone,  
1. Press the INTERCOM or line button.  
2. Dial the number.  
3. When party answers, speak toward the telephone.  
To automatically dial a number using your speakerphone,  
1. Press the preprogrammed speed dial or DSS button and speak  
toward the telephone when your party answers.  
To answer a call with your speakerphone,  
1. Press the INTERCOM or line button with flashing red  
or orange light.  
2. Speak toward the telephone to answer the call.  
3. To end a call with your speakerphone, just press SPEAKER.  
LCD Speakerphone Reference Manual 1 – 5  
 
Introducing The LCD Speakerphone  
GCA70–250  
LCD Alphanumeric  
Display  
SCS02  
Interactive Buttons  
(NOT programmable)  
Handset  
Programmable  
Buttons  
Intercom Button*  
Message Waiting Light*  
Shift Button*  
Telephone Speaker  
MESSAGE  
SHIFT  
ABC  
DEF  
1
4
7
*
2
5
8
0
3
6
9
TAP Button*  
GHI  
PRS  
JKL  
TUV  
MNO  
WXY  
TAP  
Dialpad  
TRNS/CONF  
SPEAKER  
MUTE  
Transfer/Conference Button*  
Speaker Button*  
#
R
HOLD  
Mute Button*  
Hold Button*  
Volume Up  
Volume Down  
Microphone Opening  
Connectors On Bottom Of Telephone  
*NOTE: These are default button locations.  
Your system installer may have reprogrammed  
these buttons to better suit your application.  
Optional IST Module  
!
Optional Console-Top  
Line Cord-Bottom  
Handset or  
Headset  
Impact SCS 8324F-** and Impact SCS 8324S-**  
LCD Alphanumeric  
Display  
SCS03  
Interactive Buttons  
(NOT programmable)  
Handset  
Programmable  
Buttons  
Intercom Button*  
Message Waiting Light*  
Shift Button*  
Telephone Speaker  
Dialpad  
MESSAGE  
SHIFT  
ABC  
JKL  
DEF  
1
4
7
*
2
5
8
0
3
6
9
TAP Button*  
GHI  
PRS  
MNO  
WXY  
TAP  
TRNS/CONF  
SPEAKER  
MUTE  
TUV  
Transfer/Conference Button*  
Speaker Button*  
#
R
HOLD  
Mute Button*  
Hold Button*  
Volume Up  
Volume Down  
Microphone Opening  
Connectors On Bottom Of Telephone  
*NOTE: These are default button locations.  
Your system installer may have reprogrammed  
these buttons to better suit your application.  
Optional IST Module  
!
Optional Console-Top  
Line Cord-Bottom  
Handset or  
Headset  
Impact SCS 8312S-**  
1 – 6 LCD Speakerphone Reference Manual  
 
GCA70–250  
Introducing The LCD Speakerphone  
LCD Alphanumeric  
Display  
AW700A  
Handset  
Keypad  
Interactive Buttons  
(NOT programmable)  
Programmable  
Buttons  
TAP  
Button  
R
Volume Up  
Volume Down  
QZ  
ABC  
DEF  
1
4
7
2
5
8
0
3
6
9
#
Transfer/  
Conference  
Button  
GHI  
PRS  
JKL  
TUV  
OPER  
MNO  
WXY  
Shift  
Button  
Mute  
Button  
Message  
Waiting  
Light  
TRNS/CNF  
HOLD  
TAP  
INTERCOM  
SPEAKER  
SHIFT  
MUTE  
Speaker  
Button  
Hold  
Button  
Connectors On Bottom Of Telephone  
Intercom  
Button  
Microphone  
Opening  
Handset  
Line Cord  
Optional  
Headset  
!
Impact 8024S-** LCD Speakerphone  
Interactive Buttons  
(NOT programmable)  
LCD Alphanumeric Display  
AW700  
Speaker  
Handset  
Programmable  
Buttons  
R
TAP  
Button  
Keypad  
Volume Down  
Volume Up  
Shift Button  
Transfer/  
Conference  
Button  
QZ  
ABC  
JKL  
DEF  
1
4
7
2
5
8
0
3
6
9
#
GHI  
MNO  
PRS  
TUV  
WXY  
SHIFT  
Message  
Waiting  
Light  
OPER  
Mute Button  
MUTE  
TRNS/CNF  
HOLD  
SPEAKER  
Speaker  
Button  
TAP  
INTERCOM  
Hold  
Button  
Connectors On Bottom Of Telephone  
Handset  
Intercom  
Button  
Line Cord  
Microphone  
Opening  
!
Impact 8012S-** LCD Speakerphone  
LCD Speakerphone Reference Manual 1 – 7  
 
telemanuals.com  
Introducing The LCD Speakerphone  
GCA70–250  
1.3 Understanding The Display Abbreviations  
This chart identifies the interactive button abbreviations that  
appear in your display.  
Abbreviation  
ACCT  
Feature  
Account  
Definition  
Stores a button that enables account  
code entry.  
ALERT  
ALL  
Set Reminder Sets two reminder alerts that will  
sound at your station at specified  
times.  
All Calls  
Forward  
Route all of your calls to a different  
station location.  
ANS  
Answer  
Answers a call ringing at your station.  
APAGE*  
Auxiliary  
Pager  
Stores a button that selects auxiliary  
paging speaker operation through the  
auxiliary jack.  
ARECD*  
ARING*  
Auxiliary  
Recorder  
Stores a button that selects tape  
recorder operation through the  
auxiliary jack.  
Auxiliary  
Ringer  
Stores a button that selects auxiliary  
ringer operation through the auxiliary  
jack.  
ARDL  
BKSP  
Automatic  
Redial  
Redials a busy call once a minute for  
10 minutes.  
Backspace  
While programming a speed dial  
number, backspace erases an  
incorrect entry.  
CALL  
CAMP  
Call  
Calls a station that turned on your  
message waiting light.  
Camp On  
Has system call you when busy station  
becomes idle. When chosen as a  
feature, stores a button that enables  
the function.  
CFWD  
Call Forward Forwards all of your calls to a  
different station location. When  
chosen as a feature, stores a button  
that enables the function  
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GCA70–250  
Introducing The LCD Speakerphone  
Abbreviation  
CALLBK  
Feature  
Definition  
I Will Call Back  
Respond to a SOHVA call with a  
non-verbal message.  
CLEAR  
Clear Features  
Stores a button that clears a  
currently active or engaged  
feature.  
CLR  
Clear  
Cancels a call forward condition.  
Establishes a conference.  
CONF  
DARK  
DISP  
Conference  
Dark (contrast)  
Display  
Makes LCD screen darker.  
Adjusts the contrast of your  
LCD screen.  
DND  
Do Not Disturb  
Makes your station appear busy  
to other stations. When chosen as  
a feature, stores a button that  
enables the function.  
DSS  
Direct Station  
Select  
Stores a personal intercom  
number at a DSS button.  
EXIT  
FEAT  
Exit Selection  
Ends a current programming  
session.  
Feature  
Presents several different  
features you can store at  
programmable buttons for later  
use.  
GPLSN  
Group Listen  
Headset  
When chosen as a feature, stores  
a button that enables loud  
speaker broadcast of distant  
party’s voice.  
HDSET  
When chosen as a feature, stores  
a button that enables headset  
operation.  
HAVE HOLD  
Ask Caller To  
Hold  
Send a non-verbal response to a  
SOHVA caller so he or she will  
know to place the outside caller  
on hold.  
LIGHT  
Light (contrast)  
Makes the LCD screen lighter.  
LCD Speakerphone Reference Manual 1 – 9  
 
Introducing The LCD Speakerphone  
GCA70–250  
Abbreviation  
MSG  
Feature  
Definition  
Message  
Turns on message waiting light  
at another station.  
MUSIC  
Background Music Turn on the background music  
at your station. When chosen as  
a feature, stores a button that  
enables the function.  
NEXT  
Next Display  
Shows the next display.  
NoANS  
No  
Forwards calls that ring at your  
station but receive no answer.  
Answer/Forward  
OPTIONS  
OVER  
Options  
Selects interactive button  
features.  
Override  
Overrides either a  
do-not-disturb condition or a  
busy signal at a station you have  
called.  
PAGE  
Paging Zone  
Park Orbit  
Pick Up  
When chosen as a feature,  
stores a button that provides  
one-button access to paging.  
PARK  
PCKUP  
When chosen as a feature,  
stores a button that provides  
one-button parking of calls.  
When chosen as a feature,  
stores a button that allows you  
to pick up a call ringing  
elsewhere.  
PERS  
PRIV  
Personal  
Privacy  
Route your personal intercom  
calls to a different station  
location.  
When chosen as a feature,  
stores a button that releases  
privacy for a current call.  
QUERY  
RECON  
RING  
Button Query  
Reconnect  
Displays program status of any  
button.  
Reconnect you to a transferred  
call.  
Ring Tone  
Select different ringing tones.  
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GCA70–250  
Introducing The LCD Speakerphone  
Abbreviation  
SAVE  
Feature  
Definition  
Save Number  
Permanently saves last number you  
dialed. When chosen as a feature,  
stores a button that provides the  
function.  
SDIAL  
SEND  
Speed Dial  
Programs a number for one-button  
calling.  
Send Transfer  
Set Feature  
Re-transfers a previously transferred  
call that returned to your station.  
SET  
Enable call forwarding.  
SOHVA  
Secure  
Sends a subdued off-hook voice  
announcement to another station.  
Off-Hook  
Voice  
Announce  
SRC  
Music Source  
Selects which music source will  
supply background music.  
TAKE MSG  
Take A  
Message  
Send a non-verbal response to a  
SOHVA caller so he or she will know  
to take a message from an outside  
party.  
VA B  
Vo ice  
Announce  
Block  
Inhibits your station from receiving a  
SOHVA. Also, blocks voice calls sent  
over the speaker. When chosen as a  
feature, stores a button that provides  
the function.  
*Available only on 8024S.  
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telemanuals.com  
Introducing The LCD Speakerphone  
GCA70–250  
1.4 Knowing Your Speakerphone’s Functions  
Your speakerphone provides many versatile features for your use. These  
features are explained in terms of what they allow you to do. Refer to  
section 1.5 Understanding What The Lights Mean for information about  
the lights associated with your telephone’s buttons.  
Alphanumeric Display (Liquid Crystal Display—LCD)  
Displays time, day, date, and active call information  
Keeps you apprised of the status of your telephone  
Provides programming prompts  
Auxiliary Jack (available only on Impact 8024S)  
Allows you to connect a headset, an external amplified ringer, a tape  
recorder, or an external paging amplifier to your telephone  
Hold Button  
Places a line or intercom call on hold  
Stores pauses in number sequences during programming  
Scans or scrolls through calls placed on hold (when hold light is  
flashing) in order to access, with the TAP button, a call other than the  
last one placed on hold (information about each held call appears in  
your display as you scroll through them)  
Scrolls through LCD response messages  
Interactive Buttons  
Provide quick and easy access to system features  
Provide straightforward button programming without dialing codes  
(the interactive buttons themselves, however, are not programmable)  
Intercom Button  
Selects an intercom line  
Allows you to initiate many of the telephone’s features  
Message-Waiting Light  
Indicates that a message awaits pick up  
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GCA70–250  
Introducing The LCD Speakerphone  
Microphone Opening  
Allows hands-free operation of speakerphone (speak clearly toward  
microphone opening)  
Mute Button  
Keeps the person on the line from hearing your conversation  
Programmable Buttons And Associated Status Lights  
Allow you to store numbers for automatic dialing functions  
Allow you to store telephone extension numbers for Direct Station  
Selection (DSS)  
Indicate which lines are either in use, ringing, or on hold  
Shift Button  
Allows you to enter a second tier for storing and/or automatically  
dialing speed dial numbers. That is, you can store two speed dial  
numbers at every programmable button location—one in the regular  
tier and one in the second tier. You activate the shift function by  
pressing this button and turning the shift light on before storing or  
automatically dialing a speed dial number from the second tier.  
Speaker  
Sounds distant party’s voice  
Sounds ringing and call-in-progress tones  
Speaker Button  
Turns your speaker on or off  
Disconnects a call when you are on a handsfree call  
Ends or cancels programming  
TAP Button  
Recalls dial tone or generates a hookflash  
Retrieves held calls or last call placed on hold  
LCD Speakerphone Reference Manual 1 – 13  
 
Introducing The LCD Speakerphone  
GCA70–250  
Transfer/Conference Button  
Transfers calls  
Sets up conference calls  
Volume Control  
Regulates the volume of the ringer, speaker, handset, headset,  
background music, and group listening mode  
1.5 Understanding What the Lights Mean  
The lights (LEDs) on your LCD speakerphone indicate the status of  
lines, features, and intercoms.  
Next to a Direct Station Select (DSS) button:  
Steady red = station is in use.  
Flashing red = station is receiving a call.  
Winking red with repetitive off = message-waiting light set for you by  
station associated with that DSS button.  
Next to a line button:  
Steady green = this is your line, either on-hook (in a handsfree mode)  
or off-hook, when the line is active.  
Steady red = another station is using this line.  
Flashing red = a call is coming in on this line.  
Flashing orange = this line will be answered when you lift the handset.  
Winking green with repetitive off periods = your line is on hold.  
Winking red = the call has been placed on hold by another station.  
Fluttering orange = your line has recalled from hold.  
Fluttering red = the line put on hold by another station has recalled.  
Next to a fixed feature or programmable feature button:  
Steady red = the feature is on.  
Steady off = the feature is off.  
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GCA70–250  
Introducing The LCD Speakerphone  
Next to an intercom button:  
Steady green with a quick flash = you are using your intercom.  
Fluttering red = an LCD message is set on your telephone for others to  
receive when calling.  
Flashing orange = someone is calling your extension or a call is being  
transferred to you.  
Above the HOLD button:  
Fast flashing red = message awaits pick up.  
Winking green with repetitive off periods = a line is on hold at your  
station.  
Above the SPEAKER button:  
On steady (with the telephone on hook and busy) =  
speakerphone mode is active.  
On steady (with telephone on hook and idle) = background music is  
turned on.  
Flashing = feature viewing and programming is in progress.  
Above the MUTE button:  
On steady = called party cannot hear your conversation.  
LCD Speakerphone Reference Manual 1 – 15  
 
Introducing The LCD Speakerphone  
GCA70–250  
1.6 Adjusting The Telephone Pedestal  
(Models 8312S, 8324S, and 8324F only)  
Your telephone has an adjustable pedestal to allow you to select the most  
comfortable viewing angle. When you receive the telephone, the pedestal  
is in its lowest position—flush against the pedestal.  
To adjust the pedestal,  
1. Grasp the rear of the pedestal base firmly with one hand while  
lifting the rear portion of the telephone upward with your other  
hand  
2. While pivoting the telephone upward with one hand, pivot the  
telephone supporting arms upward with your other hand while  
feeling for the notches under the telephone. Notice there are  
three sets of notches under the telephone corresponding to the  
three positions available.  
3. When the telephone is at the desired height, find the closest  
pair of notches and place the supporting arms in the notches.  
Press down slightly on the telephone until you feel the support-  
ing arms snap into place.  
Telephone  
First Notch  
Second Notch  
Third Notch  
(For Highest Position)  
Supporting Arm  
PED01  
Pedestal Base  
Adjusting The Pedestal  
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GCA70–250  
Answering Calls  
Answering Calls  
2
NOTE: Throughout this book, all references to fixed buttons are  
printed in upper case bold type, for example “Press the  
INTERCOM button.”  
All references to interactive buttons are printed in upper case  
bold italic type, for example “Press the OPTIONS button.”  
2.1 Answering Outside Calls  
A call that rings on an outside line will sound long, single-tone bursts  
and will light the line status light. If the installer enabled ringing line  
preference at your station, an orange light flashes next to the line that  
your station will answer when you lift the handset; a red light will flash  
for any other ringing line.  
When you hear outside ringing and observe a flashing light,  
answer the call as follows:  
1. Lift handset or press line button and speak toward telephone if  
light is orange,  
—OR—  
press button of ringing line if flashing light is red, and speak  
toward the telephone (lift handset if privacy is desired).  
When a call rings at your station, the ringing line number or name  
appears in the display along with the options ANS (Answer) and DND  
(Do Not Disturb).  
To answer the call for which information appears in your display,  
1. Press ANS. (Pressing DND stops your telephone from ringing but  
continues to send a ringing tone to the caller). The associated BLF  
will continue to flash until the caller disconnects.  
LCD Speakerphone Reference Manual 2 – 1  
 
Answering Calls  
GCA70–250  
After you have answered an outside call at your station, your  
LCD will display HOLD, TRANS, and CONF:  
1. Press HOLD to place the call on hold at your station,  
—OR—  
press TRANS to initiate a transfer to another station, then dial the  
station number, announce the call or hang up to complete the  
transfer,  
—OR—  
press CONF to initiate a conference call.  
2.2 Answering Intercom Calls  
An intercom call is one that is made from one system telephone to  
another. An intercom party can voice-announce through your speaker  
instead of ringing your telephone, or an intercom party can ring your  
telephone (intercom ringing sounds two short ring bursts).  
You can block voice-announce calls if you wish. See the discussion titled  
Blocking Voice Announce Calls for details.  
When you hear intercom ringing followed by a caller’s voice,  
1. Speak toward the telephone to answer, or lift handset if privacy is  
desired.  
When you hear intercom ringing (two short ring bursts),  
1. Press INTERCOM and speak toward telephone; lift handset if  
privacy is desired.  
When an intercom call rings at your station, the number or name of the  
originating station appears in the display, along with the options ANS  
(Answer) and DND (Do Not Disturb).  
To answer the call for which information appears in your display,  
1. Press ANS. (Pressing DND stops the ringing, sets a Do Not  
Disturb condition at your telephone, and sends a DND tone to the  
caller. The intercom light continues to flash).  
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GCA70–250  
Answering Calls  
2.3 Answering Calls At Monitored Stations  
Your telephone may have the personal intercom number of another  
telephone appearing at a button location. You can use the light associated  
with this button to monitor the status of that telephone, and you can press  
the button to make a call to that telephone if you wish. The associated  
light is known as the Busy Lamp Field (BLF) light, and the button is  
known as the Direct Station Select (DSS) button.  
If the installer arranged for your telephone to have the station monitoring  
feature, the BLF light shows activity status at the monitored telephone.  
To monitor another telephone,  
1. Observe the BLF light indications next to the personal intercom  
appearance (DSS) button:  
Off = idle,  
Flashing = ringing,  
On = busy or on hold.  
NOTE: If you do not have the station monitoring feature, the BLF  
light shows just the following information: Off = idle,  
On = busy.  
To call an idle monitored station or to answer one that is ringing,  
1. Note the BLF light condition.  
2. Press assigned DSS button.  
3. Lift the handset to talk.  
NOTE: If you place this call on hold or if you transfer it to another  
telephone, the BLF light flashes a hold signal. You can retrieve  
the call by pressing TAP.  
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Answering Calls  
GCA70–250  
2.4 Answering Night-Transferred Calls  
The system attendant can transfer incoming calls to a particular station or  
stations for off-hour ringing. Additionally, the installer can program the  
system for night-answer zones (up to four) with a loud bell associated  
with each zone. The loud bell sounds when the night transfer of ringing  
feature directs incoming calls to a zone. The installer may choose  
different night-answer dialing codes than those default values detailed in  
this procedure. When in doubt, ask your system attendant what codes are  
active at your site.  
If your telephone rings,  
1. Press line button with flashing light.  
2. Lift handset to talk.  
When you hear loud ringing anywhere in the system,  
1. Lift handset.  
2. Press INTERCOM.  
3. Dial 65 through 68 to select ringing zone (1-4) that the bell is in,  
—OR—  
dial 69 to answer any ringing zone.  
NOTE: This feature is known as Trunk Access From Any Station  
(TAFAS).  
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Answering Calls  
2.5 Making A Call Pick-Up  
The installer often arranges several telephones together in a user group.  
If your telephone is so arranged, you can answer calls that are ringing at  
other stations within your particular group. Also, you can answer a call  
that is ringing at any telephone in the system if you know the telephone’s  
extension number.  
To answer a call that is ringing within your group,  
1. Press INTERCOM.  
2. Dial # 4.  
3. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
To answer a call that is ringing at any telephone in the system,  
1. Press INTERCOM.  
2. Dial 4.  
3. Dial extension number of ringing telephone.  
4. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
If you have programmed a PICK UP button on your telephone (see  
“Storing The Feature Buttons” in the chapter titled Programming Your  
Telephone in this guide), you may make a call pick-up (either within  
your group or at a specific station inside or outside your group) using  
that button.  
To answer a call ringing at any other station in your group,  
1. Press preprogrammed group PICK UP button.  
To answer a call ringing at a specific station (either inside or  
outside your group),  
1. Press preprogrammed direct PICK UP button.  
2. Press DSS or dial extension of ringing telephone.  
LCD Speakerphone Reference Manual 2 – 5  
 
Answering Calls  
GCA70–250  
2.6 Responding To A Subdued  
Off-Hook Voice Announcement  
Your installer can set your LCD speakerphone to receive a Subdued  
Off-Hook Voice Announcement (SOHVA). This feature allows an  
intercom caller to break into your call by making an announcement  
through your handset receiver. (This means that if you are on a  
speakerphone call, you cannot receive a SOHVA call.) The distant party  
that you are currently talking to cannot hear the announcement made by  
the SOHVA caller.  
Please note that you can receive a SOHVA call even if you are using your  
headset; however, the distant party may be able to hear the SOHVA as it  
is made.  
You can respond to a SOHVA in one of three ways:  
Verbally: Press and hold the REPLY button and speak into  
handset. Distant party cannot hear response. To return to distant  
party after your reply is complete, release the REPLY button.  
Non-verbally (Response Messaging): If the announcing station  
has an LCD speakerphone, press MSG (message), then press  
HAVE HOLD (have the caller hold), or TAKE MSG (take a  
message). The message appears in the display of the telephone  
making the SOHVA call and then that telephone is automatically  
disconnected from your telephone. (If the telephone to which you  
attempt to send a non-verbal message is not an LCD telephone, no  
message is sent and that station is immediately disconnected from  
the call.)  
Blocking the SOHVA: You can block a SOHVA to your station  
by pressing BLOCK when the SOHVA is initiated. The SOHVA  
call is then disconnected.  
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GCA70–250  
Making Calls  
Making Calls  
3
3.1 Dialing Manually  
You can manually dial a number over any telephone line you select. Or,  
if the installer assigned a prime line or the idle line preference feature to  
your LCD speakerphone, it will automatically select a line for use when  
you lift the handset.  
To dial an outside number manually,  
1. Press line button to select line (remember: selecting a line is not  
necessary if a prime line or idle line preference feature is assigned  
to your telephone and if you lift the handset or press SPEAKER to  
begin the call).  
2. Listen for dial tone.  
3. Dial number.  
4. Lift handset if privacy is desired.  
LCD Speakerphone Reference Manual 3 – 1  
 
Making Calls  
GCA70–250  
3.2 Dialing Automatically  
This feature provides one- or two-button speed dialing using  
programmable buttons at which you have previously stored numbers.  
Two levels of number storage are available at each storage location, and  
you can use one or both levels as needed. Further, since you usually store  
a line choice as part of a speed dial number, line selection is automatic  
with speed dialing. This user’s guide discusses button programming in a  
separate section. Refer to it when you are ready to store numbers at the  
programmable buttons.  
There are two types of speed dial numbers: (1) numbers that you store  
for your own use (personal speed dial numbers), and (2) numbers that the  
system attendant stores for everyone’s use (system speed dial numbers).  
To automatically dial a speed dial number stored at one of the  
programmable buttons on your station,  
1. Press preprogrammed speed dial button (line selection is usually a  
part of the stored speed dial number),  
—OR—  
press preprogrammed SHIFT button, then press  
preprogrammed button (to choose number stored as a second  
choice at that button).  
With your station idle, you can automatically dial a personal or system  
speed dial number stored at a dial pad location.  
To speed dial a personal speed dial number stored at the dial pad,  
1. While on hook, press speed dial number on dial pad (0–9).  
To speed dial a system speed dial number stored at the dial pad,  
2. While on hook, press and then dial system speed dial number  
(000–999).  
NOTE: If you are already on a line, you must press SHIFT before  
dialing the personal or system speed dial numbers that are  
stored at the dial pad. Also, if a speed dial’s preselected line is  
in use, the speed dial will not engage.  
NOTE: On some earlier systems, the available system speed dial codes  
are 100–299 and 100–599.  
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GCA70–250  
Making Calls  
3.3 Using Dial By Name  
The Dial By Name feature provides an index of names for you to search  
through. When you select a name in the index, the system will  
automatically dial that person’s extension number.  
To use Dial By Name,  
1. Press OPTIONS to enter the dial by name menu.  
2. From the dial by name menu,  
Press INT button for intercom calling.  
—OR—  
Press EXT for speed dial calling.  
3. Dial digits corresponding to the letters in the name you want to  
locate (for example, dial 266 for Comdial). There is no limit to the  
number of digits you can dial.  
1 = QZ  
4 = GHI  
7 = PRS  
2 = ABC 3 = DEF  
5 = JKL 6 = MNO  
8 = TUV 9 = WXY  
4. The display shows the first existing name match to the dialed digits  
or shows a No Match message if the system can not find a match.  
5. Press NEXT to display the subsequent names in the index until  
you reach the name you need.  
6. Press DIAL to call the displayed location.  
7. If the display says No Match, press PREV or enter new digits to  
search for a new name.  
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Making Calls  
GCA70–250  
3.4 Redialing A Previously Dialed Number  
If the last number you have called is busy or is not answering, you can  
redial it once or initiate automatic redialing. The system will support  
automatic redialing for up to 10 numbers.  
You can permanently save the first 16 digits of the last manually dialed  
number for later redial by using the SAVE interactive button or by using  
a SAVED NUMBER REDIAL button that you or your system installer  
has preprogrammed.  
If a distant party tells you an important telephone number and you want  
to immediately save it for later redial, you can use the SAVED  
NUMBER REDIAL button to permanently save the first 16 digits of  
that number.  
You will overwrite a temporary system-saved number with subsequent  
dialing activity; however, a permanently saved number remains available  
until you overwrite it by saving a different number at the same storage  
location.  
3.4.1 Redialing The Last-Dialed Number  
To redial the last-dialed number,  
1. Press SPEAKER (or hang up handset) to disconnect current  
ringing or busy tone.  
2.  
Press # or press the key.  
3. Listen for ringing or busy tone over the telephone speaker:  
Ringing tone: When party answers, speak toward telephone to  
answer call. Lift handset, if privacy is desired.  
Busy tone: Press SPEAKER to disconnect.  
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Making Calls  
3.4.2 Using The Automatic Redial Feature  
If your station has the multiple automatic redial feature enabled, you can  
place up to 10 numbers in your telephone’s redial queue. Your telephone  
will redial the numbers one at a time, in the order you placed them in the  
queue, until (a) the call is answered, (b) you cancel the automatic redial  
feature for a particular number, or (c) your telephone has dialed the  
number a preprogrammed number of times (set by your system installer).  
To use the automatic redial feature to redial a busy or  
unanswered number,  
1. While on the call, press ARDL or press the AUTOMATIC  
REDIAL button programmed by your installer.  
2. The system repeatedly dials the number until you cancel the  
feature or the system has dialed the number a preprogrammed  
number of times (determined by your system installer).  
3. The AUTOMATIC REDIAL light flashes between redials and  
turns on steady during redialing.  
4. When the distant party answers the call, press the ARDL button or  
the AUTOMATIC REDIAL button while on the call to cancel  
automatic redialing,  
—OR—  
if your installer has enabled answer supervision on your line, the  
system automatically cancels automatic redialing and turns the  
AUTOMATIC REDIAL light off.  
5. If your system installer has enabled the redial multiple numbers  
feature, you can have up to 10 numbers in your redial queue. To  
add numbers to your redial queue, repeat step 1 in the above  
procedure.  
To scroll through numbers in your redial queue if your telephone  
is currently idle,  
1. Press the ARDL button or the AUTOMATIC REDIAL.  
The display shows the last number dialed.  
2. To remove the number from the redial queue, press REMOVE,  
—OR—  
to scroll to the next number in the queue, press NEXT,  
—OR—  
to exit from the redial queue, press EXIT.  
LCD Speakerphone Reference Manual 3 – 5  
 
Making Calls  
GCA70–250  
To interrupt the redialing procedure so that you can scroll  
through numbers in your redial queue,  
NOTE: You can only do this if the multiple automatic redial numbers  
feature is enabled and you currently have more that one  
number in your redial queue.  
1. While your telephone is in the process of dialing a number, press  
the ARDL button or the AUTOMATIC REDIAL button twice.  
This treats the number as answered, cancels automatic redialing  
for that number, and puts the number back in the automatic redial  
queue.  
The display shows the last number dialed.  
2. To remove the number from the redial queue, press REMOVE,  
—OR—  
to scroll to the next number in the queue, press NEXT,  
—OR—  
to exit from the redial queue, press EXIT.  
To cancel the automatic redial feature,  
1. Perform any user activity at the station (go on-hook, press the  
speaker button, etc.),  
—OR—  
press # 72 to delete all numbers from the redial queue,  
—OR—  
press the ARDL or AUTOMATIC REDIAL button while the  
number you wish to remove from the redial queue is ringing.  
NOTE: The system allows only ten numbers in the redial queue. In  
order to add a number to a full redial queue, you must first  
remove one of the numbers from the queue.  
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GCA70–250  
Making Calls  
3.4.3 Storing Numbers For Redial  
To permanently store a number you’ve just dialed,  
1. Press SAVE.  
2. Select unused programmable button location.  
3. Press SPEAKER.  
To permanently store a number you’ve just dialed (alternate  
method),  
1. Dial number.  
2. Press preprogrammed SAVED NUMBER REDIAL button.  
To dial the saved number,  
1. Press SPEAKER or lift handset.  
2. Press button where number is saved,  
—OR—  
press SAVE NUMBER REDIAL button.  
To store a number while you are on a call,  
1. Press SAVE NUMBER REDIAL button twice (note that the  
display prompts you to dial a number).  
2. Dial the number that you wish to save (the system immediately  
saves the number for later redial—it does not dial it over the line  
you are on now).  
To later redial the saved number,  
1. Press line button to select a line.  
2. Press SAVE NUMBER REDIAL button (system automatically  
dials the number that you saved earlier).  
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Making Calls  
GCA70–250  
3.5 Using Line Groups  
Some systems have telephone lines arranged into line groups. These line  
groups are available at each telephone. Your attendant can tell you how  
your system is arranged. When line groups are available for your use,  
you may access them for outside calling instead of pressing a line button  
to select an individual line for use.  
If your system has line groups, access them as follows:  
1. Press INTERCOM.  
2. Dial desired line group access code:*  
9 = line group 1  
80 through 89 = line groups 2 through 11  
60 through 64 = line groups 12 through 16  
—OR—  
press preprogrammed line group button.  
3. Listen for outside dial tone.  
4. Dial desired number.  
5. Lift handset to talk.  
* These are the default system codes. Your installer may have  
reprogrammed them to better suit your application.  
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GCA70–250  
Making Calls  
3.6 Waiting For A Line (Queuing)  
If all the lines in a line group are busy, you can place your telephone in a  
queue to await an idle line. When you share a line with another telephone  
and the line is busy, you can place your telephone in a queue to await the  
idle line.  
To queue for a line group,  
1. Press INTERCOM.  
2. Dial the line group access code.  
3. Hear busy tone.  
4. Dial 6.  
If you have line appearance for a particular line and wish to  
queue for it,  
1. Note the busy status light (LED).  
2. Press INTERCOM.  
3. Dial 6.  
4. Press line button.  
5. When line group is free, your telephone sounds several short tone  
bursts. When you hear this, lift handset, hear dial tone, and place  
call.  
To cancel line queuing or line group queuing,  
1. Press INTERCOM.  
2.  
Dial # 6 and hang up.  
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Making Calls  
GCA70–250  
3.7 Making Intercom Calls  
You can dial an intercom extension manually from the dial pad or  
automatically using a direct station select (DSS) button that you have  
previously programmed. There are two methods for making an intercom  
call. One causes the called telephone to ring. The other causes your voice  
to sound out at the called telephone. Your installer can set the system to  
deliver either tone-first or voice-first calling.  
Keep in mind that whatever the system setting, a called party can set a  
voice announce block condition at his or her telephone to prevent all  
voice announce calls. Furthermore, if he or she blocks voice announce,  
the system also blocks SOHVA calls.  
(The following instructions assume a tone-first setting. Any user can  
change a call to voice announce signaling for that call simply by  
pressing the INTERCOM button again after dialing the extension  
number or by pressing the DSS button again.)  
To manually cause the other telephone to ring (tone calling),  
1. Press INTERCOM.  
2. Dial extension number (called telephone will ring).  
To tone call automatically,  
1. Press DSS button (called telephone will ring).  
(The following instructions assume a voice-first default setting. Any user  
can change a call to a tone signaling for that call simply by pressing the  
INTERCOM button again after dialing the extension number or by  
pressing the DSS button again.)  
To voice announce manually,  
1. Press INTERCOM.  
2. Dial extension number.  
3. Speak your announcement.  
To voice announce automatically,  
1. Press DSS button.  
2. Speak your announcement.  
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Making Calls  
3.8 Camping On At A Busy Station  
And Waiting For An Automatic Callback  
If you call another station and receive a busy signal or a Do Not Disturb  
tone, you can press a button that will cause the system to ring your  
telephone when the station is available. This is called “camping on at a  
station.” Please note that you can camp on to only one station at a time.  
To camp on at any busy station,  
1. Press CAMP.  
2. Your telephone immediately hangs up. When the station you called  
becomes available, your telephone will ring with five short tone  
bursts.  
When you hear five short tone bursts,  
1. Press INTERCOM. The other telephone will start ringing.  
2. If you do not press INTERCOM after the ring back tones within  
the time limit set by the installer, the call back is canceled at that  
time; however, you can cancel automatic call back at any time  
before your telephone sounds the tone bursts.  
To cancel the call back before your telephone sounds the tone  
bursts,  
1. Press INTERCOM and dial # 6.  
To camp on at a station with a Do Not Disturb condition set,  
1. Press CAMP. A call back will occur when called station is no  
longer set in the Do Not Disturb mode.  
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Making Calls  
GCA70–250  
3.9 Camping On At An Idle Station  
And Waiting For An Automatic Callback  
If you call another station and hear ringing but receive no answer, you  
can press a button that will cause the system to ring your telephone when  
any activity is initiated at that station.  
To camp on at a station for which you hear ringing but receive no  
answer,  
1. Press CALLBK button. Callback will occur after any activity is  
initiated at dialed station. You may cancel the camp-on condition at  
any time by pressing INTERCOM and dialing # 6.  
NOTE: This feature is not applicable to calls you make in the voice  
announce mode.  
3.10 Camping On At A Busy Station  
And Waiting For An Answer (Call Waiting)  
If the telephone you have called is busy, you can send a call-waiting tone  
to the telephone and wait on the line for an answer (you must be using  
the handset for this feature to work).  
To activate call waiting when you hear a busy signal,  
1. Dial 6 (called party hears tone).  
2. Wait on line for reply.  
3. Called party can place the current call on hold or disconnect from  
the call to answer your call-waiting tone, or choose to ignore your  
call-waiting tone and continue current conversation.  
To cancel call waiting,  
1. Press INTERCOM, then dial # 6.  
2. Hang up or press SPEAKER to end.  
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Making Calls  
To answer a call-waiting tone if you receive one while on a call,  
1. Hear short tone burst in receiver.  
2. Either place current call on hold or complete call and hang up  
(waiting call will ring at your telephone).  
3. Lift handset to answer call.  
You may, of course, choose to ignore the call-waiting tone and remain on  
the line with your original caller.  
3.11 Overriding A Call  
Or A Do Not Disturb Condition  
At Another Telephone (Executive Override)  
You can override a call in progress or a Do Not Disturb condition at  
another telephone if the system installer has enabled the executive  
override feature at your telephone. (If the feature is not enabled through  
programming, an error tone will sound and screen options will remain  
displayed.)  
To override an in-progress call at another telephone,  
1. Make intercom call and hear a busy signal.  
2. Dial 03 (all parties will hear several tone bursts).  
3. Join in-progress call.  
To override a Do Not Disturb condition at another station,  
1. Press OVER to disable the Do Not Disturb condition at the called  
station.  
2. Speak your announcement (if in voice-first mode) or hear  
ring-back tone (if in tone-first mode).  
NOTE: This action disables DND condition at the other telephone  
until DND is reset.  
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Making Calls  
GCA70–250  
3.12 Making A Subdued Off-Hook  
Voice Announcement (SOHVA)  
You can make a subdued voice announcement to another station that is  
off-hook and busy on a call if the system is arranged to provide this  
feature. You decide whether to deliver a SOHVA message, camp on at  
that station, set a message-waiting indicator, or hang up when you hear  
an intercom busy tone.  
Make a SOHVA announcement using the SOHVA button as  
follows:  
1. Make intercom call and hear busy tone. If called station is on  
outside line, ring-back tone is heard, but SOHVA is still available.  
2. Decide whether to interrupt.  
3. If you decide not to interrupt the called party, hang up,  
—OR—  
to interrupt, press SOHVA and hear several quick tone bursts.  
4. Make announcement (busy tone means that the called telephone is  
in speakerphone mode and you cannot make announcement, that  
your SOHVA has been denied through system programming, or  
that the called party has blocked your SOHVA).  
5. Wait on line for reply (either verbal or LCD reply).  
NOTE: You cannot control how the announcement is received. This  
depends upon whether or not the called party is using a  
headset and how his or her station is programmed. For  
example, if the called party has set their station to call forward  
to voice mail or to another station not in the SOHVA group,  
your announcement will not be received.  
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GCA70–250  
Placing Calls On Hold  
Placing Calls On Hold  
4
4.1 Holding Calls  
You can place a call on hold and retrieve it later. With a regular hold, you  
can pick up the held call at your telephone or another user can pick the  
call up at a telephone sharing the held call line. With an exclusive hold  
condition, you or another user must pick up the held call at your  
telephone; no other telephone has access to it. You can answer and place  
on hold a call that is on a line that does not appear at your telephone (a  
call that is parked or transferred to you, for instance).  
After a call has been on hold for the period of time (set by the system  
installer), the system will cause four quick tone bursts to sound at your  
telephone, and speed up the flash rate of the line button light. If the call  
is on exclusive hold, it will revert to manual hold recall after a timeout  
period.  
When you answer a call on a group intercom and place it on hold, the  
system keeps the call on hold on the group intercom. This means that  
you or any other user can pick up this call at any station that has access  
to the group intercom.  
The installer can add a directed station hold feature to your telephone.  
With this feature, you can pick up the held call that has been on hold the  
longest length of time at another telephone. This feature also allows you  
to place a call on hold at another telephone in a manner that makes that  
call appear to have been on hold there for a longer period of time than  
any other held call.  
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Placing Calls On Hold  
GCA70–250  
To place a call on hold,  
1. Press HOLD.  
To retrieve a held call,  
1. Press line button of the held call (with flashing light),  
—OR—  
press TAP.  
NOTE: Unless you use your HOLD button to scroll through the calls  
on hold, TAP always retrieves the last number placed on hold,  
regardless of whether you have line appearance for the line on  
which the call is holding.  
To place a call on exclusive hold,  
1. Press HOLD twice.  
To retrieve exclusive hold,  
1. Press line button of held call (with flashing light),  
—OR—  
press TAP (if station does not have line appearance).  
To place a call on directed station hold,  
1. Answer call.  
2. Press INTERCOM.  
3. Dial 90.  
4. Dial extension number of station to receive held call.  
5. Hang up.  
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GCA70–250  
Placing Calls On Hold  
To retrieve a held call at another station,  
1. Press INTERCOM.  
2. Dial #90.  
3. Dial extension number of station to receive held call.  
4. Answer call.  
Often, you will have more than one call on hold at your station. You  
know you can retrieve the last call placed on hold simply by pressing  
TAP; however, if you do not have line appearance for a line on which  
another call is holding, the system provides a way for you to access that  
call before servicing the last call you placed on hold.  
To scan your held calls and retrieve a specific one:  
1. Repeatedly press HOLD to scan held call list.  
2. Press TAP to retrieve call.  
For example, if five calls are holding and you wish to retrieve the second  
call you placed on hold, press HOLD three times to scroll from held call  
#5 through call #4, call #3, and then to call #2, then press TAP to retrieve  
call #2.  
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Placing Calls On Hold  
GCA70–250  
4.2 Handling Hold Recalls  
After a call has been on hold for the period of time (set by the installer of  
your system), the system will cause four quick hold recall tone bursts to  
sound at your telephone and the flash rate of the line button becomes  
faster.  
If the call is on exclusive hold, it will revert to manual hold after the hold  
recall period (you will hear four short tone bursts at 12-second intervals).  
Calls that revert to manual hold can be picked up from any telephone  
with line appearance for the recalling line (or you can use the group or  
directed pick up buttons GPKUP or DPKUP).  
If a held line is recalling,  
1. Answer/retrieve recall.  
2. Press HOLD to place the call on hold at your station and restart  
HOLD timer,  
—OR—  
press ANS to retrieve the call.  
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GCA70–250  
Placing Calls On Hold  
4.3 Parking Calls  
You can place a call on hold in the system so that it can be answered  
from any station that does not have a line appearance for the call. You  
accomplish this by placing the call in one of nine park orbits, where the  
call remains until it is answered. If the call is not answered within a  
specified period of time, the system will send it back to your station for  
service (this is known as a park recall).  
When you press a personal or group intercom button and dial a code to  
retrieve a parked call, the system removes it from the park orbit and  
places it at your station on the intercom that you selected.  
You can preprogram a PARK button at your telephone (see section 9.5  
Using The Feature Buttons) and use it to simplify your call parking  
efforts.  
To park a call in orbit,  
1. While on the call, press INTERCOM.  
2. Press ,  
—OR—  
press TRANSFER/CONFERENCE, if intercom call.  
3. Dial code for park orbit (9199 for orbit 1–9).  
4. Remember the code for later use or make it known to those who  
need to know it in order to retrieve the call.  
To park a call using a preprogrammed PARK button,  
1. While on the call, press the preprogrammed PARK button (the  
system places the call in a preselected park orbit and lights the  
PARK light).  
To retrieve a call that was placed on hold in the system (parked),  
1. From any station, press INTERCOM.  
2. Press #.  
3. Dial code for orbit (91–99 for orbit 1–9),  
—OR—  
press preprogrammed PARK button.  
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Placing Calls On Hold  
GCA70–250  
4.4 Handling Park Recalls  
When a parked call times out of the system, it will return to your  
telephone in the form of a park recall (you will hear four short tone  
bursts at 12-second intervals). Your LCD will indicate that the call is a  
park recall and will identify the orbit from which the recall originated.  
To answer a park recall,  
1. Press ANS. The call will then connect to your station.  
To place a park recall on hold at your station,  
1. Press HOLD. If the call remains on hold for a period of time, it  
will ring back to your telephone as a hold recall.  
To re-park a park recall and restart the park timer,  
1. Answer/retrieve call.  
2. Press PARK (the call will then be placed back in its original park  
orbit and will remain there until it is answered or until it recalls  
again).  
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Transferring Calls  
Transferring Calls  
5
5.1 Transferring Calls—Screened  
You can answer a call at your LCD speakerphone and transfer it to  
another telephone. If you first identify the caller to the party receiving  
the transfer (giving that user the opportunity to prepare for the call), you  
have made a screened transfer.  
If the telephone to which you are transferring the call is busy, you must  
recover the call yourself or choose one of several options that may be  
available at your station. Also, if a transferred call is not answered after a  
certain length of time (as set by the installer), it recalls to your telephone.  
Again, you have several options for servicing the returning call.  
To screen and transfer a call to another telephone in the system,  
1. Answer call.  
2. Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS button for that extension.  
4. When intercom party answers, announce call.  
5. Press SPEAKER to disconnect (if in speakerphone mode), or  
hang up.  
6. The intercom party then has the call (if he or she answered the  
screened transfer with the handset). If you announce the transfer  
over the speaker, the intercom party’s telephone will ring with the  
transferred call after you hang up.  
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Transferring Calls  
GCA70–250  
If the intercom party is busy, take one of the following steps (if  
made available at your telephone by installer programming):  
1. Press RECON to reconnect the call to your station.  
2. Press SOHVA to interrupt the call and tell the intercom party that a  
call awaits.  
3. Press MSG to leave a message-waiting indication at the called  
station.  
If the intercom party does not answer their telephone when  
ringing, take one of the following steps:  
1. Press RECON to reconnect the call to your station.  
2. Press MSG to leave a message-waiting indication at the station.  
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Transferring Calls  
5.2 Transferring Calls—Unscreened  
You can answer a call at your LCD speakerphone and transfer it to  
another telephone. If you transfer the call without first announcing it,  
you have made an unscreened transfer.  
If the telephone to which you are transferring the call is busy, you must  
recover the call yourself or choose one of several options that may be  
available at your station. Also, if a transferred call is not answered after a  
certain length of time (as set by the installer), it recalls to your telephone.  
Again, you have several options for servicing the returning call.  
To transfer an unscreened call to another system telephone,  
1. Answer call.  
2. Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS button for that extension.  
4. Press SPEAKER to disconnect (if in speakerphone mode), or  
hang up. The transfer will ring at the called telephone.  
NOTE: Unscreened transfers ring at busy telephones and wait to be  
answered.  
If an unscreened transfer call is not answered and recalls to your  
telephone, you can take one of the following steps:  
1. Press HOLD to place the call on hold at your telephone.  
2. Press ANS to return to the call.  
3. Press SEND to retry the transfer.  
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Transferring Calls  
GCA70–250  
5.3 Making A Hot Transfer  
A hot transfer is a type of screened transfer. To perform a hot transfer,  
you voice announce the transfer over the speaker of the telephone that  
you want to receive the transfer, and release the call to that telephone.  
The system handles the release in a way that does not require the called  
party to retrieve the call (the call does not ring at the station).  
This feature is useful for transferring calls to people who need to work in  
a handsfree mode. Once you announce the call and the system completes  
the transfer, the person receiving the transfer can simply begin speaking  
toward his or her speakerphone to answer the call.  
If you make a hot transfer to a monitor telephone, you can voice  
announce the call over the telephone’s speaker, but the person receiving  
the outside line transfer will need to lift the handset to answer the call  
(the telephone will not ring after the announcement is made).  
Please note that you can not make a hot transfer to a telephone if its user  
has enabled the Voice Announce Block feature. This telephone will  
automatically ring with the transfer requiring the intercom party to  
answer it as either a screened or an unscreened transfer.  
To make a hot transfer to another telephone in the system,  
1. Answer call.  
2. Press TRANSFER/CONFERENCE (the call is automatically  
placed on hold).  
3. Dial extension number of telephone to receive the transfer or press  
the DSS button for that extension.  
4. Announce call.  
5. Press TRANSFER/CONFERENCE.  
6. Press SPEAKER to disconnect (if in speakerphone mode) or hang  
up. The person receiving the transfer then has the call.  
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Transferring Calls  
5.4 Transferring Calls Using Quick Transfer  
When the quick transfer method has been programmed by the installer, it  
allows you to do an automatic screened or unscreened transfer of an  
incoming line call without pressing the TRANSFER/CONFERENCE  
button. The transfer occurs automatically whenever you answer a call  
and then dial the intercom number for the transfer location.  
To do a quick screened transfer,  
1. Answer call.  
2. Dial intercom number for transfer location.  
3. When party at transfer location answers, announce call.  
4. Hang up, press RELEASE, or press SPEAKER button.  
To do a quick unscreened transfer,  
1. Answer call.  
2. Dial intercom number for transfer location.  
3. Hang up, press RELEASE, or press SPEAKER button.  
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GCA70–250  
Conferencing Calls  
Conferencing Calls  
6
6.1 Conferencing Telephones Together  
When you join your LCD speakerphone together with several other  
telephones on the same call, the result is called conferencing. When  
using the DXP system, you can make conference calls that involve up to  
five parties, including you as the originating party, in any combination of  
outside lines and intercom parties. For example, you can conference  
three outside lines and two intercom parties, or four outside lines and one  
intercom party, or five intercom parties—the combinations are up to you.  
When using the DXP Plus or FX Series system, you can include up to  
seven parties (in various combinations) in a conference call.  
If you are involved in a conference call with two outside lines, you can  
drop out of this established conference call and leave the outside lines in  
the conference with each other. This is known as an unsupervised  
conference call.  
To set up a conference call that includes any combination of  
outside lines and intercom parties,  
1. Make first call.  
2. Press CONF; call is placed on hold automatically.  
3. Select next line and make next call.  
4. Press CONF to establish conference.  
5. Press TRANSFER/CONFERENCE button to add more parties.  
To continue conversation on remaining line after other outside  
lines have dropped out of conference,  
1. Press HOLD.  
2. Press the line button of the remaining party.  
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Conferencing Calls  
GCA70–250  
To retrieve a line from hold and bring that party back into the  
conference,  
1. Press TRANSFER/CONFERENCE.  
2. Press line button.  
3. Press TRANSFER/CONFERENCE.  
NOTE: If all the conference circuits are busy, you will not be able to  
add a party to the conference.  
To drop out of a conference call you initiated involving outside  
lines (creating an unsupervised conference),  
1.  
Dial # (lines remain lighted and in use until one or both outside  
parties disconnect; when only one party drops out of an  
unsupervised conference, the other party remains on hold until he  
hangs up or the line is answered).  
To rejoin an unsupervised conference between two outside lines,  
1. Press TAP.  
NOTE: Conference volume levels depend upon the quality of the  
external lines.  
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Using The Other Telephone Features  
Using The Other  
Telephone Features  
7
7.1 Adjusting The Display Contrast  
You can adjust the contrast of the display to darken or lighten it for best  
viewing.  
To adjust the display contrast,  
1. Press OPTIONS.  
2. Press NEXT until the DISP option appears.  
3. Press DISP. Your display will read “Contrast Level”.  
4. Press LIGHT or DARK once for each degree of change desired.  
5. Press SPEAKER to end.  
7.2 Blocking Voice-Announce Calls  
You can prevent voice announcements from sounding over your  
telephone speaker if you wish. This feature also blocks subdued  
off-hook voice announcements.  
To block voice-announced calls,  
1. Press OPTIONS.  
2. Press VAB.  
3. Press ON.  
4. Press SPEAKER to end.  
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Using The Other Telephone Features  
GCA70–250  
To un-block voice-announced calls,  
1. Press OPTIONS.  
2. Press VAB.  
3. Press OFF.  
4. Press SPEAKER to end.  
7.3 Displaying Status Of Busy  
Lines and Stations (Busy Button Inquiry)  
You can use this installer-provided feature to identify the station that is  
busy on a line or the line on which a station is busy. The system presents  
the station or line information on your display for 10 seconds after you  
request it. If your station does not have this feature, the system presents  
busy information on the display without identifying the line or the station.  
To identify the station that occupies a busy line,  
1. Press button for busy line.  
2. Read your display for intercom number of station that is busy on  
line.  
To identify the line that a busy station occupies,  
1. Press DSS button for busy station.  
2. Read your display for the busy station’s line number.  
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Using The Other Telephone Features  
7.4 Displaying Button Functions (Button Query)  
You can cause the display to identify the function of each button on your  
telephone. This is useful when the installer has assigned your  
programmable buttons for special-purpose tasks and you need to remind  
yourself of the button’s feature.  
To button query your telephone,  
1. Press OPTIONS.  
2. Press NEXT five times until the QUERY option appears.  
3. Press QUERY.  
4. Press the button in question.  
5. Read the displayed information (display will hold for few seconds  
before the telephone returns to idle).  
7.5 Diverting Incoming Calls To Another Station  
Call diverting permits you to send an incoming call to another station  
that you have previously designated. You can divert an incoming call to  
the designated station whether you are busy or idle. You must program a  
CALL FORWARD button (using the instructions in the programming  
section) on your LCD speakerphone to serve as a call divert button.  
To identify the station to receive diverted calls,  
1. Press INTERCOM.  
2. Dial 55.  
3. Dial extension number of station to receive diverted call.  
To divert calls to the designated station,  
1. Hear ringing and/or see flashing line status light.  
2. Press FWD-A (system immediately forwards ringing call to  
station you designated).  
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7.6 Entering Account Codes  
If the installer has arranged your system for account code entry*, your  
display may prompt you to enter an account code before dialing or after  
answering a call. Depending upon how the installer has programmed  
your system, these account codes may be “forced”(mandatory) for  
dialing outside numbers.  
*System must be activated through installer programming to accept account codes.  
NOTE: You can program a button on your telephone that will make  
the account code entry process quicker. Refer to the  
programming section of this user’s guide for details.  
To enter account code on an incoming call,  
1. Press INTERCOM, then dial 0 4 (call is automatically placed  
on hold),  
—OR—  
press preprogrammed ACCOUNT CODE button (the call in  
process is not interrupted).  
2. Dial account code. Your telephone automatically returns to the call  
after you’ve dialed the complete account code.  
To enter account code on an outgoing call,  
1. Press line button (the display will prompt for “Account Code” if  
programmed to do so).  
2. Press INTERCOM (call is automatically placed on hold).  
3. Dial 0 4,  
—OR—  
press preprogrammed ACCOUNT CODE button (the call in  
process is not interrupted).  
4. Dial account code.  
5. Listen for dial tone and dial number you are calling.  
NOTE: If you hear an error tone after you have dialed your account  
code, check the number for validity.  
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7.7 Entering Authorization Codes  
Authorization codes give you a walking class of service option. Walking  
class of service provides you with the mobility to use your class of  
service (COS) features, prime line assignments, and exception numbers  
on any telephone in the system. This means that you will not be limited  
by features that are available to the particular telephone that you happen  
to be using. Authorization codes are associated with your personal  
intercom number and are assigned to you by your installer when he or  
she programs the system. When you enter your assigned authorization  
code at any system telephone, the code alerts the system to make your  
normal features available to you. This means that you can use the  
telephone for anything allowed by your personal intercom number;  
however, you cannot disturb the last number redial stored there by the  
normal user. Once you access your telephone features, they remain in  
effect until any idle time exceeds the authorization code time-out period.  
If your telephone includes an installer-programmed LOCK button, you  
can press it and then dial your authorization code to deny other users  
access to lines and features at your LCD speakerphone.  
To activate walking class of service,  
1. Select system telephone to use.  
2. Press INTERCOM.  
3. Dial #08.  
4. Dial your authorization code.  
To lock your telephone,  
1. Press LOCK.  
2. Dial your authorization code.  
NOTE: If you wait longer than two seconds to dial a digit after you  
press the LOCK button, that pause, and any others that you  
might include, becomes part of the lock code. However, before  
you can enter a pause, you must begin the code with a digit.  
The telephone display will show a (-) to represent a pause as  
part of the code as you enter it. You must allow for any pauses  
at any location that you inserted them in the number string  
when you unlock your telephone. This feature provides you  
with a method for creating a very effective lock and unlock  
password.  
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GCA70–250  
To unlock your telephone,  
1. Press LOCK.  
2. Dial your authorization code (remember, include any pauses that  
you inserted when you locked your telephone).  
7.8 Forwarding Calls  
You can permanently forward the calls that normally ring at your  
telephone to another telephone. You can forward just your prime line and  
intercom calls, or you can forward all of your calls. To remind you that  
your calls are being forwarded, your telephone will sound a short ring  
burst each time the system forwards a call.  
You can also forward calls that ring at your telephone but receive no  
answer; this feature is valuable if you are frequently away from your  
desk for short periods of time and find it inconvenient to permanently  
forward your calls every time you leave. The system installer sets the  
number of rings that sound at your telephone before the system forwards  
the calls.  
To forward your calls,  
1. Press OPTIONS.  
2. Press NEXT until the CFWD option appears.  
3. Press CFWD.  
4. Press SET.  
5. Press PERS to forward prime line and intercom calls,  
—OR—  
press ALL to forward all calls,  
—OR—  
press NO ANS to forward calls that ring at your station but receive  
no answer after a preprogrammed number of rings (then press  
PERS to forward your prime line and intercom calls or press ALL  
to forward all calls that ring with no answer at your telephone).  
6. Dial extension number of telephone to receive your forwarded  
calls.  
7. Press SPEAKER to end.  
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Using The Other Telephone Features  
To cancel call forwarding,  
1. Press OPTIONS.  
2. Press NEXT until the CFWD option appears.  
3. Press CFWD.  
4. Press CLR to disable call forwarding.  
5. Press SPEAKER to end.  
7.9 Listening To A Call Over The  
Telephone Speaker (Group Listening)  
You can turn on the speaker in your LCD speakerphone while you have  
the handset lifted if you wish. The distant party’s voice then sounds over  
the speaker as well as over the handset; however, only your handset  
microphone is active.  
This group listening feature also works if you are using your headset  
(only the headset microphone will be active).  
Refer to the chapter on programming for instructions on how to program  
the GROUP LISTEN button.  
To activate group listening while on a call,  
1. Press the preprogrammed GROUP LISTEN button.  
NOTE: To activate the group listening feature, press SPEAKER for  
two seconds.  
To cancel group listening,  
1. Press the preprogrammed GROUP LISTEN button again.  
NOTE: You should cancel Group Listening before hanging up the  
handset to end the call.  
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GCA70–250  
7.10 Making A Call Non-Private (Privacy Release)  
It is often the case that telephones will share line appearance for one or  
more lines. When a person in the group uses a line for which others have  
the same line appearance, the system keeps the call private (others cannot  
join the conversation by pressing the line button of the line being used).  
That person can make the call non-private by pressing the  
preprogrammed PRIVACY RELEASE button, allowing other  
telephones (with line appearance for the line being used) to join the call.  
Privacy returns to the line when the call is completed.  
Refer to the chapter on programming for instructions on how to program  
the PRIVACY RELEASE button.  
To release privacy from your telephone while on a call,  
1. Press preprogrammed PRIVACY RELEASE button. (The light  
associated with the PRIVACY RELEASE button will remain on  
steady when your telephone is in a non-private mode.)  
If another party wishes to join the call, they must press the active  
line button on their telephone.  
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7.11 Monitoring A Conversation  
Between Two Telephones (Service Observing)  
If your LCD speakerphone provides the installer–programmed service  
observing feature, you can use it to monitor a conversation or activity at  
another telephone in an undetected manner. You can use this feature  
while you are in the speakerphone mode or off-hook.  
To monitor another station at any time,  
1. Press INTERCOM.  
2.  
Dial # 0 3.  
3. Dial extension number of telephone to be monitored.  
4. Press SPEAKER to end monitoring.  
If you have an installer-programmed SERVICE OBSERVE  
button on your telephone and wish to monitor a station,  
1. Press SERVICE OBSERVE button.  
2. Dial extension or press DSS of station you wish to observe.  
3. Press SPEAKER to end monitoring.  
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GCA70–250  
7.12 MutingYourTelephone  
By using the MUTE button, you can block transmission of your voice to  
the distant party. You can do this whether you are using the handset or the  
speaker. For example, if someone comes into your office to talk to you  
and you do not want this conversation to interrupt the distant party, press  
the MUTE button. The MUTE button light turns on when you press it  
and turns off when you press it again.  
To mute your telephone,  
1. Press MUTE (MUTE function and light turn on). You can still  
hear the distant party, but he or she cannot hear you.  
To speak to the distant party,  
1. Press MUTE again (MUTE function and light turn off).  
7.13 Sending A Paging Announcement  
Your system provides an all-call or a zone page feature that you access  
by dialing special codes. This arrangement sounds your voice  
announcement through the telephone speakers. All-call sounds the  
announcement through all telephones, while zone paging sounds the  
announcement only through those telephones located in a specific area.  
Check with your system administrator to determine the type of paging  
and access method you should use. If your day-to-day operation requires  
that you send many paging announcements, you can program a special  
all-call/zone paging button to give quick access to the feature. See the  
programming section of this user’s guide for details.  
Your installer can arrange your system with an external paging unit that  
you access by pressing a line button or by dialing a special code. This  
unit sounds the voice announcement over an external speaker unit. Check  
with your system administrator for specific information on how to  
operate with such an arrangement.  
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Using The Other Telephone Features  
To send a paging announcement,  
1. Lift handset.  
2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default  
mode, zone 1 (code 70) provides an all-call function),  
—OR—  
press a preprogrammed PAGE button.  
3. Make announcement.  
4. Remain on line if awaiting a reply (known as a meet-me page),  
—OR—  
hang up handset.  
At times other telephone users may page you with instructions to meet  
them on line. This is known as a meet-me page. You can go to the nearest  
telephone, dial a code, and be in contact with the paging party.  
To reply to a meet-me page,  
1. Lift handset of nearest telephone.  
2. Press INTERCOM.  
3. Dial 78.  
4. Meet paging party on line.  
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GCA70–250  
7.14 Setting A Do Not Disturb  
Condition At Your Station  
This feature keeps calls from ringing at your LCD speakerphone and  
makes your station appear to be busy to intercom calls. If your installer  
has programmed your station to have this feature, you can enable it as  
needed.  
Generally, callers cannot override this feature. They hear two quick tone  
bursts every two seconds when they call a telephone that is set to the do  
not disturb mode. However, the installer may program some telephones  
with the ability to override a do not disturb condition at another  
telephone.  
You can program a permanent do not disturb button to provide yourself  
with quick access to this feature if you wish. See the programming  
section of this user’s guide for details.  
To enable DND, proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until the DND option appears.  
3. Press DND.  
4. Press ON.  
5. Press EXIT.  
6. Press SPEAKER to end.  
To disable the DND condition,  
1. Repeat the above procedure, but press OFF instead of ON at step 4.  
To set a do not disturb condition at your telephone when a call  
rings at your station,  
1. Hear ringing and notice incoming call information in display.  
2. Select DND option. Ringing will stop, caller will hear the do not  
disturb tone, and your telephone will remain in DND until you  
disable the feature (described above).  
To override a do not disturb condition at another telephone, use  
the procedure detailed in section 3.10.  
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7.15 Setting The Volume Control  
The volume control on your telephone is a multipurpose control you can  
use to set the volume (loudness) of the ringer, the speaker, the handset,  
the headset, background music, and the group listening mode. You can  
either press and hold down the VOLUME UP or VOLUME DOWN  
button to automatically step through the volume levels for each mode, or  
you can press the switch once for each change in volume you desire.  
You may adjust the loudness of the distant party at any time during a call  
whether you are listening over the speaker, the headset, the handset or  
the group listen mode by pressing the VOLUME UP or VOLUME  
DOWN button. When the call ends, the system resets the loudness of all  
future calls to the programmed (default) setting.  
You can set a permanent loudness level for any volume control setting.  
When loudness is at desired level, dial 7 or press VOLSV button (if  
programmed). The level will remain at this loudness (referred to as the  
default setting) until you change the setting.  
NOTE: Impact SCS 8324S-**, 8324F-**, and 8312S-** telephones  
support the optional ICVOL-** handset. The ICVOL-** is an  
amplified handset with its own volume control, making it  
useful in noisy environments. For ordering information,  
contact your Comdial dealer.  
There are four ringer loudness levels (plus an off position). Set  
these levels as follows:  
1. While your telephone is on-hook and idle, press the VOLUME UP  
or VOLUME DOWN button once for each change in loudness  
you desire. The ringer sounds once for each change as an example  
of the current setting. Your selection becomes the new default  
setting and will result in your telephone ringing at that level for all  
future calls (until you change the default by repeating the above  
procedure).  
NOTE: If you set the ringer to the “off” position, your telephone will  
sound a short ring burst once for each call you receive at your  
station while the ringer is off.  
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GCA70–250  
There are eight speaker loudness levels. Set these levels for the  
current call as follows:  
1. While on a call and in speakerphone mode, press the VOLUME  
UP or VOLUME DOWN button once for each change in loudness  
that you desire.  
There are at least eight handset loudness levels that you can set  
for the current call as follows:  
1. While on a call and in handset mode, press the VOLUME UP or  
VOLUME DOWN button once for each change in loudness that  
you desire.  
There are eight headset loudness levels that you can set for the  
current call as follows:  
1. While on a call and in headset mode, press the VOLUME UP or  
VOLUME DOWN button once for each change in loudness that  
you desire.  
NOTE: On telephone models 8024S-** and 8012S-** your installer  
may have turned on the “high handset volume” feature,  
providing 13 handset/headset volume levels instead of 8.  
There are eight group listening loudness levels. Set the level for  
the current call as follows:  
1. While on a call and in the group listening mode, press VOLUME  
UP or VOLUME DOWN button once for each change in loudness  
you desire.  
There are eight background music loudness levels. To set the level,  
1. While background music is on at your station, press VOLUME  
UP or VOLUME DOWN button once for each change in loudness  
you desire. This level will remain set for background music until  
you change it again, even if you turn off the feature and then  
reactivate it.  
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Using The Other Telephone Features  
To set a permanent speaker, headset, handset, or group listening  
loudness for all future calls,  
1. Press INTERCOM.  
2. Activate speaker, headset, handset, or group listen mode to be  
affected.  
3. While in that mode, press VOLUME UP or VOLUME DOWN  
button to adjust loudness.  
4. Dial 7 or press a preprogrammed SAVE button to hold the  
loudness at the last setting for all future calls (until you change the  
default again).  
5. Repeat this procedure in each mode until you’ve set all default  
volume levels.  
7.16 Setting Your Personal Ringing Tones  
You can choose one of eight different ring tones for your telephone.  
Often, when several telephones are located close together, each user  
chooses a different personal ring tone.  
To select one of the ring tones, proceed as follows:  
1. Press OPTIONS.  
2. Press NEXT until the RING option appears.  
3. Press RING.  
4. Press UP or DOWN to choose ring tone in display (a new tone will  
sound at each up or down press).  
5. Press EXIT to return to main display.  
6. Press SPEAKER to end.  
The next time your telephone rings, you will hear the new ring tone.  
LCD Speakerphone Reference Manual 7 – 15  
 
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GCA70–250  
7.17 Switching The Dialing Mode  
Between Pulse And Tone  
If the telephone service in your locality is pulse (rotary dialing), the  
installer arranges your telephone to dial in this manner. If you need to  
send tones during a dialing sequence (for example, to send  
bank-by-telephone tones), you can convert to tone dialing mode while  
dialing. The system will switch back to pulse dialing when you end your  
call.  
You can store a # as part of a speed dial number to cause an automatic  
switch from pulse to tone where needed in a number sequence.  
To convert to tone dialing at any time during dialing or while on  
an active call,  
1. Press #.  
7.18 Using Background Music  
If the telephone system supplies background music, you can turn it on at  
your LCD speakerphone while it is on-hook and idle. The system  
automatically turns background music off during calls and voice  
announcements.  
To turn the music on,  
1. Press OPTIONS.  
2. Press MUSIC.  
3. Press SET.  
4. Select SRC 1 or SRC 2 for the music source (the system is  
equipped to provide music from two sources, but this feature must  
be enabled by the installer).  
5. Press SPEAKER to end (the SPEAKER light turns on when  
background music is on).  
6. Adjust music volume with the volume buttons.  
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Using The Other Telephone Features  
To turn the music off,  
1. Press OPTIONS.  
2. Press MUSIC.  
3. Press CLR.  
4. Press SPEAKER to end (the SPEAKER light turns off when  
background music is off).  
7.19 Using Direct Inward System Access (DISA)  
This feature allows you to call into the digital communications system  
from an external telephone. You can call directly to intercom extensions  
and talk to the intercom parties or, if the system includes a voice mail  
option, leave messages for them if they are not available. When you call  
the DISA telephone number and dial your authorization code, the system  
treats your call as it would treat one coming from a system telephone and  
permits you to use many of the same features that you can use when you  
are calling from your assigned station. (Authorization codes are  
associated with personal or group intercom numbers and are assigned to  
you by your installer when he or she programs the system.) If you use  
your DISA access to make a call through the system and out on an  
outside line, the system applies all the toll restriction and automatic route  
selection to the call that the installer has programmed for the line that  
you are using. If you dial an incorrect authorization code, or the system  
is busy with other DISA calls, you will either hear an error tone, or the  
system will automatically route your call to one of the following areas  
(as determined by your system installer):  
a designated station where you can talk to the system attendant,  
a digital voice announce that will prompt you to take additional  
action,  
a proprietary voice mail station where you will be prompted to  
leave a message.  
The system allows you three tries at dialing your authorization code  
before it routes your call as detailed above.  
Some systems provide voice prompts to DISA callers and other systems  
do not. If you encounter voice prompts when you call on the DISA line,  
follow the prompt directions to complete your call.  
Further, some systems with voice prompt enhancement, provide a  
one-digit menu that prompts you to dial a single digit to reach available  
departments, use system features, or obtain operator assistance.  
LCD Speakerphone Reference Manual 7 – 17  
 
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GCA70–250  
NOTE: DISA is not recommended for use on loop start lines without  
disconnect supervision. While DISA will function, Comdial  
will not be liable for its performance under any condition  
where disconnect supervision is not provided.  
Comdial has taken reasonable steps in the design of all product features,  
including DISA, which protect against unauthorized or fraudulent access  
to, or use of, a system, or which protect against unauthorized, fraudulent  
or unaccounted-for access to, or use of, long distance lines. However, no  
system is entirely invulnerable or immune from unauthorized or  
fraudulent access or use, or unaccounted-for access or use, and therefore  
Comdial disclaims any and all liability, and makes no warranty, express  
or implied, relating to unauthorized or fraudulent access or use, or  
unaccounted-for access or use.  
To make a DISA call to an intercom number,  
1. Dial number for DISA line (listen for voice prompt if available).  
2. Dial extension number.  
3. If station does not answer or is busy you will either hear busy tone  
or hear voice prompt if available. If you dial an invalid number,  
you will hear error tone.  
4. If voice prompt provides dialing codes, dial proper code for  
services such as: track, message waiting, or voice mail.  
To make a DISA call to use system features,  
1. Dial number for DISA line (listen for voice prompt if available),  
2. Dial authorization code (listen for voice prompt if available;  
otherwise, hear stutter-style dial tone—remember, the system gives  
you only three tries to dial your code correctly),  
3. Dial feature code and listen for acknowledgment tone.  
NOTE: If you are selecting a line group through DISA for outside  
calling, you can raise the audio level on this line when needed.  
Do this before you select the line by dialing 7, and then  
dialing 1 for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In some  
cases, added gain can introduce circuit instability that presents  
itself as a singing sound, which can interfere with dialing and  
voice communications. If you experience this condition , select  
a lower gain setting.  
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System Features Available To DISA Callers Default Dialing Code  
Account code entry  
04  
Automatic route selection access  
Call waiting on busy  
Do not disturb override  
Intercom dialing/call announcing  
Message wait off*  
9
6  
03  
nnnn  
#3  
Message waiting set*  
Personal speed dial*  
System speed dial  
3  
01  
01✳  
Tracker access**  
8  
Tracker page orbit retrieval**  
Trunk group access  
#8  
9, 80–89, 60–64  
70–77  
Zone paging  
* You must have an assigned personal intercom number to use this  
feature.  
** Your system must provide the Tracker option to activate this feature.  
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GCA70–250  
7.20 Using The Auxiliary Jack  
NOTE: Only the 8024S telephone has an auxiliary jack. All other  
model telephones use the handset jack to plug in a headset.  
The auxiliary jack provides an interface for a headset, a tape recorder, an  
external ringer or an external pager. You or your system installer can  
connect any one of these auxiliary devices as you need them. You must  
program one of the programmable buttons on your telephone to serve as  
an enable/disable button for each auxiliary device you plan to connect to  
your LCD speakerphone. The system will activate only the device that it  
identifies in the display, and will activate only one device at any time.  
The headset mode allows you to operate your telephone with a headset  
instead of as a speakerphone or with the handset.  
NOTE: The recorder, external ringer, or pager requires external power.  
The recorder mode allows you to send your voice and that of the distant  
party to a tape recorder.  
NOTE: A recording device requires a special peripheral cord for  
connection. See your system installer for details.  
The ringer mode allows an external speaker to sound the ringing of your  
telephone.  
The pager mode allows an external paging device to sound all voice  
announcements (all-call, zone paging, voice announced intercom calls)  
sent to your telephone.  
CAUTION  
With the exception of a headset microphone, do not connect the  
audio output of any external device to the auxiliary jack. Also, do not  
connect the tip and ring leads of a telephone line to the auxiliary  
jack. Do not connect any devices to the auxiliary jack other than  
those mentioned above.  
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Using The Other Telephone Features  
Program the enable/disable buttons (at any blank programmable  
button location) as follows:  
1. Press OPTIONS.  
2. Press NEXT until the FEAT option appears.  
3. Press FEAT.  
4. Press NEXT until the APAGE or ARECD options appear.  
5. Press APAGE or ARECD to choose pager or recorder,  
—OR—  
press NEXT until the ARING or HDSET options appear.  
6. Press ARING or HDSET to choose external ringer or headset.  
7. Press blank programmable button location to serve as  
enable/disable button for the feature you’ve selected.  
8. Press SPEAKER to quit,  
—OR—  
press FEAT and follow the previous steps if you wish to add  
enable/disable buttons for other auxiliary devices.  
To enable an auxiliary mode,  
1. Press enable/disable button to enable mode. Light associated with  
button turns on and display denotes feature.  
To disable an auxiliary mode,  
1. Press enable/disable button. Light associated with button will turn  
off and display no longer denotes the feature.  
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7.21 Using The Tracker Paging System  
The Tracker Paging System option allows you to send call back and  
parked call messages to Tracker pagers assigned to station extension  
numbers.  
Along with the parked call message, the system parks the call in orbit for  
retrieval by the paged party. The type of message that the system delivers  
(either alphanumeric or numeric-only) is dependent upon the Tracker  
pager model in use at the station.  
When outside callers call into a system that has both a Tracker Paging  
option and a voice mail option installed, the system gives these callers  
the option of either leaving a message or tracking the person that they are  
calling.  
If you have a Tracker pager assigned to your personal intercom number,  
you can receive messages that someone else sends you. The system  
automatically installs the Tracker pager for your use; however, you can  
disable it when you do not wish to receive paged messages and when you  
leave at the end of your day. Of course, if you do disable your Tracker  
pager at the end of your day, be sure to enable it at the beginning of your  
next day.  
Your LCD speakerphone includes an interactive TRACK button;  
however, if your day-to-day operation includes extensive Tracker usage,  
such as in an attendant function, your installer may include a TRACK  
button at a programmable button location.  
To track a called party after receiving a ring—no answer,  
1. Make an intercom call to someone and receive no answer.  
2. Press TRACK.  
3. Hear confirmation beep (Tracker page accepted) or  
hear busy tone (Tracker page not accepted).  
4. Press SPEAKER to end.  
To track a called party without first calling them,  
1. Press installer-programmed TRACK button (or press  
INTERCOM and dial 8).  
2. Dial extension number.  
3. Hear confirmation beep (Tracker page accepted) or hear busy tone  
(Tracker page not accepted).  
4. Press SPEAKER to end.  
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Using The Other Telephone Features  
To use Tracker to transfer a call to a park orbit for retrieval and  
transmit the call’s park orbit code and caller ID information (if  
available),  
1. Answer call and press TRANS.  
2. Dial extension number.  
3. If the called station does not answer or is busy, press TRACK.  
4. Hear confirmation beep (Tracker page accepted) or hear busy tone  
(Tracker page not accepted).  
5. Press SPEAKER button to end.  
NOTE: Tracker parked calls will recall to your station after a  
pre-programmed time-out. You can either place the call into  
another Tracker page orbit or retrieve the call for servicing.  
To retrieve a call that you parked using the Tracker option,  
1. Press HOLD button to scroll your held calls, (display shows Page  
and extension number of each parked call).  
2. Press TAP to retrieve the displayed parked call.  
If you receive a parked call message on your Tracker pager,  
1. Go to any system station.  
2. Press INTERCOM.  
3. Dial Tracker pager displayed orbit code (#800–#899).  
4. Retrieve call.  
To enable or disable a Tracker pager at your station,  
1. Press INTERCOM.  
1. Dial 06 to disable,  
—OR—  
dial 07 to enable.  
2. Press SPEAKER to end.  
LCD Speakerphone Reference Manual 7 – 23  
 
Using The Other Telephone Features  
GCA70–250  
7.22 Using E and M Tie Lines  
E & M tie line operation is typically used in applications where one  
group of users often need to call parties located in one or more remote  
locations. In these applications, your system is directly tied to another  
similar system at the remote site(s).  
If your system has been configured for tie line operation, the procedures  
you use to place calls, transfer calls, and set up conference calls differ  
slightly from other types of connections. These procedures are described  
in this section.  
To make a call on an E & M tie line,  
1. Dial the E & M access code that was assigned by the installer,  
—OR—  
if your system has been configured by the installer to use  
Automatic Route Selection (ARS), dial the ARS access code (9).  
2. Wait until you hear a dial tone, then dial the intercom number for  
the party you wish to reach at the remote site. You will hear a fast  
busy signal if you dialed an invalid number.  
To transfer a call over an E & M tie line,  
1. Answer the incoming call.  
2. Press CONF.  
3. Dial the E & M access code that was assigned by the installer,  
—OR—  
if your system has been configured by the installer to use  
Automatic Route Selection (ARS), dial the ARS access code (9).  
4. Wait until you hear a dial tone, then dial the intercom number for  
the distant party to whom you are transferring the call.  
5. If you are doing a screened transfer, stay on the line until the called  
party answers so that you can announce the call,  
—OR—  
hang up (unscreened transfer). If the called party does not answer,  
the call will return to you after the transfer recall timer expires.  
NOTE: After transferring the call to the remote end of the E & M tie  
line, you will have created an unattended conference, and your  
telephone will appear as though it were on hold.  
7 – 24 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Other Telephone Features  
6. Press TAP button to rejoin the transferred call.  
7. After rejoining the conference, press # to place the call on hold  
again (creating another unattended conference) or hang up to  
terminate the call.  
* You can eliminate this step if the installer has configured your  
system for quick transfer and you are accessing the E & M line  
with a group access code.  
If one of the parties does not hang up or you have not terminated the call,  
the call will return to you when the line-to-line connection timer expires.  
To set up a conference call on an E & M tie line,  
1. Make first call.  
2. Press CONF; call is placed on hold automatically.  
3. Select next line and make next call.  
4. Press CONF to establish conference.  
5. Press TRANSFER/CONFERENCE button to add more parties  
for up to a 7-party conference (including yourself).  
To continue conversation on remaining line after other outside  
lines have dropped out of conference,  
1. Press the line button of the remaining party.  
To retrieve a line from hold and bring that party back into the  
conference,  
1. Press TRANSFER/CONFERENCE.  
2. Press line button.  
3. Press TRANSFER/CONFERENCE.  
NOTE: If all the conference circuits are busy, you will not be able to  
add a party to the conference.  
LCD Speakerphone Reference Manual 7 – 25  
 
Using The Other Telephone Features  
GCA70–250  
To drop out of a conference call between you and two outside  
lines (creating an unsupervised conference),  
1. Hand up (lines remain lighted and in use until one or both outside  
parties disconnect).  
To rejoin an unsupervised conference between two outside lines,  
1. Press TAP.  
NOTE: Conference volume levels depend upon the quality of the  
external lines.  
7.23 Call Forward Outside System  
The Call Forward Outside System (CFOS) feature allows you to forward  
incoming or transferred line calls to telephone numbers outside the  
system. The CFOS feature forwards calls over any available outbound  
line or line groups and does not use any conference circuits. Since CFOS  
involves outbound calls, those calls are subject to all line access, toll  
restriction, and automatic route selection restrictions normally imposed  
on your calls. The CFOS feature is useful if you need to forward your  
after-hours calls to an alternate site such as your home or cellular  
telephone.  
To activate CFOS with your LCD speakerphone,  
1. In succession, press OPTIONS, CFWD, SET, and NEXT.  
2. Notice that the CFOS option now shows in the display.  
3. Press CFOS.  
4. Select outbound line (press line button, dial appropriate code, or do  
nothing and let previously selected line remain in effect). If you  
want to change the destination, you must enter something for the  
outbound line.  
5. Select forward destination (dial number, press speed dial button, or  
do nothing and let previously selected destination remain in effect).  
6. Press SPEAKER to end (display shows CFOS).  
7 – 26 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Other Telephone Features  
To deactivate CFOS,  
1. Press CFOS interactive button,  
—OR—  
press CFOS preprogrammed button or press INTERCOM and  
dial 56.  
To join an active CFOS call from the CFOS-enabled station,  
1. Note flashing HOLD light indicating active CFOS call, and press  
TAP. Join CFOS-forwarded party and CFOS destination in a  
conference call.  
Comdial has taken reasonable step in the design of all product features,  
including CFOS , which protect against unauthorized or fraudulent  
access to, or use of, a system, or which protect against unauthorized,  
fraudulent or unaccounted-for access to, or use of, long distance lines.  
However, no system is entirely invulnerable or immune from  
unauthorized or fraudulent access or use, or unaccounted-for access or  
use, and therefore Comdial disclaims any and all liability, and makes no  
warranty, express or implied, relating to unauthorized or fraudulent  
access or use, or unaccounted-for access or use.  
LCD Speakerphone Reference Manual 7 – 27  
 
Using The Other Telephone Features  
GCA70–250  
7.24 Mark Problem Line  
Your programmer can arrange the system so that you can mark a line that  
is not functioning properly. You do this by pressing a pre-programmed  
MARK button or by dialing a feature code of your choice. After you  
have marked a particular line a programmed number of times, the system  
takes the line out of service (unless programmed to prevent this from  
happening). When the system takes the line out of service, it logs the  
condition and triggers an alarm. The printed error log will then show  
which line is out of service and so will the displayed error log. An out of  
service line is only out of service for line group use; it is available for  
direct selection or prime line access. Further, an out of service line is  
available for all inbound calls unless it is a DID line. You can not mark a  
line during a conference call or if you are calling in as a DISA caller.  
The system manager can use the line disable feature at the programmer’s  
station to restore service on the out of service line.  
To mark a line,  
1. Press the MARK button on your telephone,  
—OR—  
press INTERCOM and dial a code of your choice.  
(The system will not accept your choice if it conflicts with an  
existing feature code or intercom number.)  
NOTE: When you mark a line during an active call, the system records  
the mark for the active line. If you take marking action during  
an idle condition, the system records the mark for the last  
active line (this includes lines that are presently on hold).  
7 – 28 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Other Telephone Features  
7.25 Automatic Set Relocation  
If your installer has equipped your system with automatic set relocation,  
when you move your telephone to a new location, the system will give  
you a choice (through a display prompt) as to whether you want to keep  
your previous programming or use the programming in the new location.  
To maintain the extension number and programming features  
from the old location,  
1. Connect the telephone line cord to the new jack.  
2. Note the flashing HOLD light and press the HOLD button while  
the light is still flashing (your telephone immediately assumed the  
features from the previous location),  
—OR—  
do nothing until the HOLD light stops flashing (your telephone  
automatically assumes the features from the previous location).  
To assume the extension number and programming features  
from the new location,  
1. Connect the telephone line cord to the new jack.  
2. Note the flashing HOLD light and press the # button while the  
light is still flashing (your telephone immediately assumes the  
features from the new location).  
LCD Speakerphone Reference Manual 7 – 29  
 
Using The Other Telephone Features  
GCA70–250  
7.26 Using The IMIST Module  
Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped  
with the optional IMIST module can support an IST device (modem,  
FAX machine, industry-standard telephone, etc.) in addition to the LCD  
speakerphone. Depending on system programming, the IST device may  
be used to make outgoing calls and receive incoming calls.  
The functionality of the IMIST module depends on the type of system  
you are using.  
The IMIST module will function on a DXP system with the  
appropriate digital station board, but the IMIST module will not  
have its own extension number and will not function  
simultaneously with the speakerphone.  
On a DXP Plus system, the IMIST module will function  
simultaneously with the speakerphone and have its own extension  
number if your system has the appropriate digital station board and  
memory board. If your system does not have the optional enhanced  
memory board, the IMIST module will function like the one on the  
DXP system described above.  
On an FX Series system, the speakerphone and IMIST module can  
function simultaneously and the IMIST module has its own  
extension number.  
NOTE: The IMIST module does not provide voltage to light a message  
waiting light. Message waiting lights on devices plugged into  
the IMIST module will not function.  
If you have any other questions about IST devices, refer to GCA70–237,  
Industry-Standard Telephone Station User’s Guide.  
NOTE: The IMIST module has a separate power supply. The wall  
transformer is a UL and CSA approved Class 2 device  
operating from 120 Vac, 60 Hz, 16 watts and provides an output  
of 24 Vac at 450 mA. For replacement, order Comdial P/N  
DIU-PTR.  
Power  
IST Device  
scs04  
IMIST Module  
7 – 30 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Other Telephone Features  
7.27 Using The Caller ID Feature  
The Caller ID feature allows you to view incoming call numbers before  
you answer them. Incoming call numbers flash in the lower half of the  
LCD. If you answer the call, the number appears in the upper half of the  
LCD.  
The system also stores numbers that ring on your line but receive no  
answer. The system indicates that it has stored ring-no answer numbers  
by causing the CID light on your telephone to flash. Pressing the CID  
button allows you to view the stored numbers one at time. Pressing the  
SAVED NUMBER REDIAL button causes the system to dial the  
displayed number. If the call has been returned by someone else,  
pressing the key reveals who returned the call. Everyone sharing your  
line can scroll through the stored numbers and choose which calls to  
return.  
NOTE: If your system installer has not programmed a SAVED  
NUMBER REDIAL button, refer to section 9.4, Using The  
Feature Buttons, for instructions on programming this button.  
To scroll through ring-no answer numbers stored on your system,  
1. If your CID light is flashing, the system has unreturned ring-no  
answer numbers stored in memory.  
2. To view the list of unreturned ring-no answer number, press the  
preprogrammed CID button on your telephone. Your LCD will  
display the calling number, date, and time the call came in. The  
most recent call appears first in the list.  
3. Press the CID button each time you wish to display the next most  
recent ring-no answer call to your line.  
4. To dial one of the numbers in the redial queue, press the SAVED  
NUMBER REDIAL button. The system will automatically dial  
the number.  
Depending on your system programming, when a call is returned it might  
remain in the ring-no answer queue or the system might delete it from  
the ring-no answer queue. Your system installer can tell you how the  
feature is programmed. If the system is programmed to leave a returned  
number in the redial queue, the display will show a next to numbers  
that have been returned.  
To determine who viewed the number and returned the call,  
1. Press .  
LCD Speakerphone Reference Manual 7 – 31  
 
This page remains blank intentionally.  
 
telemanuals.com  
GCA70–250  
Sending And Receiving Non-Verbal Messages  
Sending And Receiving  
Non-Verbal Messages  
8
8.1 Message Waiting Light and Messaging  
If the system installer designates your LCD speakerphone as a central  
message desk or programs it to have message-wait originate ability, you  
can turn on the message-waiting light of any other telephone. This light  
lets that telephone user know that you have a message for him or her. In  
addition to the message waiting light, leaving a message indication at a  
station that is a prime intercom, also causes the dial tone at that station to  
sound in a broken manner when the station user takes his or telephone  
off-hook.  
If a telephone that receives a message has a DSS button that is  
programmed to call the station that left the message, the light next to that  
DSS button on the message-receiving station will flash.  
To turn on the message-waiting light (and a broken dial tone) at  
another station that is idle or busy,  
1. Press INTERCOM.  
2. Dial 3.  
3. Dial extension number of station to be alerted. The  
message-waiting light of called station will flash.  
You can also turn on the message-waiting light and broken dial  
tone at another station when that station is busy,  
1. Hear the busy tone and remain on the line.  
2. Press MSG.  
3. Hang up.  
LCD Speakerphone Reference Guide 8 – 1  
 
Sending And Receiving Non-Verbal Messages  
GCA70–250  
To turn off the message waiting light at a busy or idle station,  
1. Press INTERCOM.  
2.  
Dial # 3.  
3. Dial extension number of station that was alerted. The  
message-waiting light of called station will turn off.  
To turn off the message-waiting light during message-delivering  
conversation,  
1. Press INTERCOM once if off-hook, twice if on-hook.  
NOTE: Only the person who sent the message and the person  
receiving the message can turn the indicator off.  
To receive a message at an alerted station,  
1. Observe flashing message waiting light and the LCD message  
indicating who called for you.  
2. Press CALL to dial the messaging station automatically,  
—OR—  
press CLEAR to clear the message from your station.  
8 – 2 LCD Speakerphone Reference Guide  
 
GCA70–250  
Sending And Receiving Non-Verbal Messages  
8.2 Sending LCD Messages  
You can set system-supplied messages at your station to be received and  
displayed by a calling LCD speakerphone. These messages give the  
caller information on your telephone status. Get a list of the available  
messages from the attendant and write them on the blank chart on the  
next page.  
To turn on a message from your telephone,  
1. Press INTERCOM, then dial 0 2.  
2. Dial the desired code number from your message list (01–30) on  
the next page. Alternately you can use the HOLD button to scroll  
through the available messages and dial # when you scroll to the  
message you want to use. If you use the default messages Back at  
and Call, add to them as follows:  
For Back at message, dial the code for time numbers and colon  
from dialing codes table (for example, dial # 00 01 29 04 05 for  
the time 01:45).  
For Call message, dial code for telephone number of where you’ll  
be (for example, dial # 09 07 08 15 02 02 00 00 for the number  
978–2200.  
3. Press #, then press SPEAKER to end message.  
4. Intercom light flashes.  
To turn off the message and your intercom light,  
1.  
Press INTERCOM, then dial # 0 2.  
Dialing Code Table  
Character  
Dialing Code  
Character  
Dialing Code  
1
2
3
4
5
6
7
01  
8
9
0
08  
02  
03  
04  
05  
06  
07  
09  
00  
12  
15  
29  
space  
:
LCD Speakerphone Reference Guide 8 – 3  
 
Sending And Receiving Non-Verbal Messages  
GCA70–250  
LCD MESSAGE LIST  
(Write the attendant supplied messages here.)  
Dial Code  
01  
Message  
Back at (default message 1)  
02  
Call (default message 2)  
03  
Ask them to hold (default message 3)  
Take a message (default message 4)  
I will call back (default message 5)  
04  
05  
06  
07  
08  
09  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
8 – 4 LCD Speakerphone Reference Guide  
 
GCA70–250  
Sending And Receiving Non-Verbal Messages  
8.3 Sending Response Messages  
By programming one or more RESPONSE MESSAGE buttons on your  
LCD speakerphone, you can respond with a variety of messages to many  
calling situations. For example, if you call another station and receive a  
busy signal or no answer, you can send one of 30 system-supplied  
messages, or you can send the same message each time the situation  
arises. Further, you may at times receive intercom or SOHVA calls that  
you decide not to answer, and you can send a message to the display of  
the calling LCD speakerphone for the caller to read.  
If you program a scrolling RESPONSE MESSAGE button at your  
telephone, you may use it to scroll through and select any of the system’s  
messages to send, allowing you to send a different message every time.  
If you program a fixed RESPONSE MESSAGE button, you can send  
the same message every time in response to a situation, which saves you  
the trouble of scrolling to the message you want to send.  
This section tells you how to use the RESPONSE MESSAGE button(s)  
to send messages to other LCD speakerphones. Refer to section 10.1 for  
instructions on programming the RESPONSE MESSAGE button(s).  
To send an LCD message when you call and receive busy signal  
or no answer,  
1. While still on the call, press the appropriate fixed RESPONSE  
MESSAGE button to send a preselected message (Call [your  
name], for example) to the other telephone,  
—OR—  
while still on the call, press the scrolling RESPONSE MESSAGE  
button to scroll through the system-supplied messages.  
2. Press # when your display shows the message you wish to send  
(the message will then be displayed at the called telephone).  
NOTE: For the example in step 1, you would use default message 2.  
Your name would then be added from the station name  
programming done by the installer.  
LCD Speakerphone Reference Guide 8 – 5  
 
Sending And Receiving Non-Verbal Messages  
GCA70–250  
To send an LCD message to a caller who has initiated a SOHVA  
or intercom call from another LCD telephone,  
1. Hear the SOHVA tone or voice announcement in your handset or  
headset.  
2. Press the appropriate fixed RESPONSE MESSAGE button to  
send a preselected message (I Will Call Back, for example) to the  
calling telephone,  
—OR—  
while still on the call, press the scrolling RESPONSE MESSAGE  
button to scroll through the system-supplied messages.  
3. Press # when your display shows the message you wish to send  
(the message will then be displayed at the calling telephone and  
the SOHVA call will be terminated).  
8 – 6 LCD Speakerphone Reference Guide  
 
telemanuals.com  
GCA70–250  
Programming Your Telephone  
Programming  
Your Telephone  
9
9.1 Programming For Speed Dialing  
Speed dialing is a feature that lets you:  
store and dial lengthy numbers using one or two buttons,  
store and dial intercom numbers of frequently called telephones,  
store frequently used feature codes.  
You can store numbers for speed dialing at the following locations:  
at any programmable button that is not now assigned as a line button  
or other feature by the system administrator or installer,  
at the keypad numbers 0–9 (primary level only),  
on a secondary level at any of the programmable button locations.  
Before you begin programming, write down the intercom or outside line  
you will use and the number digits that you are storing. Then, as you  
program the speed dial numbers, write the first and second level numbers  
on your telephone’s ID strips. You can also fill out the charts on the next  
page, if you wish, for a personal record of your stored numbers.  
NOTE: The Federal Communications Commission (FCC) requires  
that when programming emergency numbers and(or) making  
test calls to emergency numbers:  
1. Remain on the line and briefly explain to the dispatcher the  
reason for the call;  
2. Perform such activities in the off-peak hours, such as early  
morning or late evening.  
LCD Speakerphone Reference Manual 9 – 1  
 
Programming Your Telephone  
GCA70–250  
Speed Dial Numbers  
(Programmable Buttons)  
1
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
2
3
4
5
6
7
8
9
10  
11  
12  
Personal Speed Dial Numbers  
(Keypad Buttons)  
1
2
3
4
5
6
7
8
9
10  
9 – 2 LCD Speakerphone Reference Manual  
 
GCA70–250  
Programming Your Telephone  
9.2 Storing Speed Dial Numbers  
To store an outside number as a speed dial number, follow the  
display prompts and proceed as follows:  
NOTE: Programming overwrites existing speed dial numbers at button  
locations.  
1. Press OPTIONS.  
2. Press NEXT until SDIAL option appears.  
3. Press SDIAL to choose speed dial programming.  
4. Press programmable button or dial pad button (0–9) to choose  
storage location (remember, to access second level storage at a  
programmable button, press SHIFT first).  
5. Make your speed dial route selection choice from the following  
list:  
press line button to select outside line,  
dial 00 to select prime line or last line used,  
dial 01–16 to select line group,  
press INTERCOM button or dial 8 to select intercom.  
6. Dial number (up to 16 digits long—include and # if needed).  
NOTE: You may need a pause between numbers to compensate for  
differences in response time between your system and the host  
system (ask your attendant about this). To store a pause, press  
HOLD, then continue dialing. If your system is behind a host  
system that needs a hookflash to access a feature, press TAP to  
store a hookflash, then continue dialing.  
If you need to erase the typed digits appearing in your display  
to correct them, press BKSP once for each digit to be removed.  
7. Press SAVE to store the number.  
8. Press next location button and store next number, repeat previous  
steps until all numbers are stored,  
—OR—  
press EXIT.  
10. Press SPEAKER to end.  
LCD Speakerphone Reference Manual 9 – 3  
 
Programming Your Telephone  
GCA70–250  
9.3 Storing DSS Numbers  
To store an intercom number as a DSS number,  
NOTE: Storing DSS numbers at button locations will overwrite any  
previously stored numbers.  
1. Press OPTIONS.  
2. Press NEXT until the DSS option appears.  
3. Press DSS.  
4. Press programmable button to choose DSS location.  
5. Dial extension number.  
6. Press next location button and store next DSS number.  
7. Repeat the previous step until all DSS numbers are stored,  
—OR—  
press EXIT.  
8. Press SPEAKER to end.  
Write Your DSS Numbers On This Chart  
9 – 4 LCD Speakerphone Reference Manual  
 
GCA70–250  
Programming Your Telephone  
9.4 Using The Feature Buttons  
You can create feature access buttons to make operation easier. To do  
this, use the interactive buttons to select the feature you want to store,  
and then store it on a programmable button (see the instructions on the  
next page).  
Account Code Button (ACCT)—allows you to enter an account code  
for call record purposes.  
Auxiliary Pager (APAGE)—selects external pager operation through  
the auxiliary jack.  
Auxiliary Recorder (ARECD)—selects tape recorder operation through  
the auxiliary jack.  
Auxiliary Ringer (ARING)—selects auxiliary ringer operation through  
the auxiliary jack.  
Call Forward Button (CFWD)—allows you to forward all of your calls  
to another telephone.  
Camp-On With Automatic Call Back (CAMP)—allows you to camp  
on to a station. The system calls you back as soon as the called station  
becomes idle or occupied.  
Camp-On (Call Waiting) (CAMP)—when calling a busy station, this  
feature allows you to send a call waiting tone to the station and to wait  
on-line for a reply.  
Clear Features (CLEAR)—clears a currently active or engaged feature.  
Do Not Disturb Button (DND)—prevents other telephones from ringing  
your telephone.  
Group Listen Button (GPLSN)—allows others to hear a conversation  
over the telephone speaker while you use the handset or headset; the  
distant party can hear only the conversation transmitted through the the  
handset or headset microphone.  
Headset (HDSET)—enables headset operation through the auxiliary  
jack.  
Music Button (MUSIC)—allows you to enable or disable background  
music; also allows you to choose from two pre-programmed music  
sources.  
Page Button (PAGE)—provides one-button access to paging.  
Park Button (PARK)—parks calls in preselected park orbit.  
Pick-Up Button (PCKUP)—allows you to pick up a call ringing  
elsewhere in your system.  
Privacy Release Button (PRIV)—releases privacy for current call.  
Saved Number Redial Button (SAVE)—redials the last number saved  
at this button location (good for short-term storage).  
Voice-Announce Block Button (VAB)—blocks voice announcements.  
LCD Speakerphone Reference Manual 9 – 5  
 
Programming Your Telephone  
GCA70–250  
To create a feature access button,  
1. Press OPTIONS.  
2. Press NEXT until the FEAT option appears.  
3. Press FEAT.  
4. Press NEXT repeatedly until desired feature choice is displayed.  
5. Press one of the buttons below the current display to choose  
desired selection.  
6. Respond to any menu prompts associated with feature (such as  
all-call or zone 1 to 9 for PAGE).  
7. Press programmable button for storage location.  
8. Press FEAT again to program the next feature.  
9. Repeat last two steps until all features are programmed,  
—OR—  
press EXIT to end programming.  
To clear a feature button assignment,  
1. Repeat the above procedure, but press CLEAR before pressing  
storage location button.  
9 – 6 LCD Speakerphone Reference Manual  
 
GCA70–250  
Programming Your Telephone  
9.5 Storing The Response Message Button  
You may program a RESPONSE MESSAGE button, which allows you  
to send an LCD message to a caller who has initiated a SOHVA or  
intercom call from another LCD telephone, or to send an LCD message  
to another LCD telephone that you call and receive a busy signal or no  
answer.  
There are two types of RESPONSE MESSAGE buttons you can  
program at your station:  
A scrolling RESPONSE MESSAGE button lets you choose from 30  
system-supplied messages each time you press the button.  
One or more fixed RESPONSE MESSAGE buttons that will send  
the same preselected message every time you press it. If, for example,  
you know that you want to send the message I Will Call Back every  
time you receive a SOHVA you cannot respond to, program a fixed  
RESPONSE MESSAGE button with that message and label the  
button accordingly.  
Before programming, obtain a list of system-supplied messages from  
your attendant or system installer so that you can choose an appropriate  
message.  
To store a scrolling RESPONSE MESSAGE button, proceed as  
follows,  
1. Press INTERCOM.  
2. Dial ✳✳6.  
3. Press programmable button for RESPONSE MESSAGE button  
location.  
4. Dial 00.  
5. Press # to save programming.  
6. Press SPEAKER to end.  
7. Label button location.  
LCD Speakerphone Reference Manual 9 – 7  
 
Programming Your Telephone  
GCA70–250  
You may save as many different fixed RESPONSE MESSAGE buttons  
as you need.  
To store a fixed RESPONSE MESSAGE button,  
1. Press INTERCOM.  
2. Dial ✳✳6.  
3. Press programmable button for RESPONSE MESSAGE button  
location.  
4. Dial message number (01-30) from list of messages.  
5. Press # to save programming.  
6. Press SPEAKER to end.  
7. Label button location.  
NOTE: Your system installer can also program response messages.  
9.6 Storing Access Codes  
You can store feature access codes at programmable buttons to provide  
yourself with one-button access to features that you use quite often. To  
find your feature codes of interest, turn to the Quick Reference Guide  
that is located at the end of this publication.  
Remember, your LCD speakerphone provides interactive buttons that  
eliminate almost every need for feature code dialing. Further, the  
installer may store frequently-used features at your telephone buttons  
and label the buttons with the feature’s mnemonics. Finally, you can  
follow the instructions provided in section 9.4 to directly assign feature  
buttons without having to store their feature dialing codes.  
To store an access code,  
1. Press INTERCOM.  
2. Dial ✳✳3.  
3. Press programmable button.  
4. Dial access code for feature (for example to create a call divert  
button, store 55 plus an extension number).  
5. Press SPEAKER to end.  
6. Label button location.  
9 – 8 LCD Speakerphone Reference Manual  
 
GCA70–250  
Programming Your Telephone  
9.7 Setting A Reminder Alert  
You can set up to two reminder alerts to sound at your LCD  
speakerphone so that you will remember important regular events (a  
daily 10:00 meeting or a daily conference call, for example) or  
occasional events (classroom training, appointments, etc.).  
When an alert sounds at the set time, you will hear four short tone bursts,  
which will continue until acted upon. If you are not at your station to  
hear the alert when it sounds, your telephone’s ring tone will change to  
the alert tone for every incoming call until you respond to the alert.  
To set a reminder alert at your telephone,  
1. Press OPTIONS.  
2. Press NEXT until the ALERT option appears.  
3. Press ALERT.  
4. Press 1 or 2 to select available alert designation; if you have  
already programmed an alert for 1, press 2 to set a second alert  
condition.  
5. Press ON (press OFF to turn off an alert that has already been  
set).  
6. Dial reminder time using the numbers on the dial pad (remember  
to add a zero [0] before single digit times: 01 for one o’clock, 02  
for 2 o’clock, etc.).  
7. Set AM or PM.  
8. Press SAVE.  
9. Press SPEAKER to quit.  
To respond to an alert after it sounds,  
1. Press CLEAR to turn off the alert,  
—OR—  
press SET to reset the alert for the same time the following day.  
LCD Speakerphone Reference Manual 9 – 9  
 
This page remains blank intentionally.  
 
telemanuals.com  
GCA70–250  
Using The Attendant Features  
Using The  
Attendant Features  
10  
10.1 Creating The LCD Messages  
System users send and receive non-verbal messages for display on their  
LCD speakerphones. Users send these messages so that callers will know  
their status. LCD messages are either those that the DXP system  
provides or those that you create. The system provides five messages;  
you can add up 25 customized messages. You can even store customized  
messages in place of the default messages if you wish, thus increasing  
the number of custom messages available. Distribute a list of the LCD  
messages to the system users for their reference.  
To store the LCD messages, proceed as follows:  
1. Write your messages on the chart on page 10–4 (each message  
can have up to 16 characters).  
2. Use the letter code table on page 10–3 to assign a number to each  
character.  
3. Write these numbers on the chart line beside the characters in  
your message.  
4. Press INTERCOM.  
5.  
Dial # 0 1 2.  
6. Dial a message location number (01–30).  
7. If a message currently exists at selected location, dial # to clear it.  
8. Compose your messages by dialing the two-digit codes that relate  
to the letters.  
9. Dial # to save message.  
10. Repeat previous step until all messages are stored.  
11. Press SPEAKER to end.  
LCD Speakerphone Reference Manual 10 – 1  
 
Using The Attendant Features  
GCA70–250  
Example: Create the LCD message “TAKE MESSAGE” and program it  
into message location number 3.  
1.  
2.  
Press INTERCOM, dial # 0 1 2.  
Dial 0 3 #.  
3. Dial code numbers for message.  
81 21 52 32 12 61 32 73 73 21 41 32  
T
A
K
E
M
E
S
S
A
G
E
4. Dial # and press SPEAKER to end.  
10 – 2 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
Letter Code Table For LCD Messages  
Character  
Code  
21  
22  
23  
31  
32  
33  
41  
42  
43  
51  
52  
53  
61  
62  
63  
71  
11  
72  
73  
81  
82  
83  
91  
92  
93  
13  
Character  
Code  
24  
25  
26  
34  
35  
36  
44  
45  
46  
54  
55  
56  
64  
65  
66  
74  
14  
75  
76  
84  
85  
86  
94  
95  
96  
16  
Character Code  
A
B
C
D
E
F
a
b
c
SPACE  
12  
17  
18  
19  
27  
28  
29  
01  
02  
03  
04  
05  
06  
07  
08  
09  
00  
;
/
d
e
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 3  
 
Using The Attendant Features  
GCA70–250  
LCD Message List  
Letter Codes  
Msg.  
Message Text  
Sample  
73 24 64 74 56 35  
01*  
02*  
03*  
04*  
05*  
06  
07  
08  
09  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
Back at  
Call  
Ask them to hold  
Take a message  
I will call back  
* System generated message—you can store a custom message  
in its place as needed.  
10 – 4 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.2 Disabling A Station  
You can disable a station and make it unavailable for system use if it  
becomes unusable for some reason.  
To disable a station,  
1. Press INTERCOM.  
2.  
Dial # 0 5 2.  
3. Dial station number as follows to choose station, dial 10011480  
for stations 1–480.  
4.  
Press # to disable the station (LCD speakerphone displays a to  
indicate it is disabled).  
5. Press SPEAKER to end.  
To re-enable station,  
1. Repeat the previous procedure.  
LCD Speakerphone Reference Manual 10 – 5  
 
Using The Attendant Features  
GCA70–250  
10.3 Disabling A Telephone Line  
You can disable a line and make it unavailable for system use if it  
becomes unusable for some reason.  
To disable a line,  
1. Press INTERCOM.  
2.  
Dial # 0 3 2.  
3. Dial code as follows to choose line:  
dial 1#99# for lines 1–99,  
dial 100–128 for lines 100–128.  
NOTE: If the desired line code is less than three digits, you must dial #  
once after you dial the line code. For example, dial 1# for line  
1 or 19# for line 19.  
4.  
Press # to disable line (LCD speakerphone displays a to  
indicate a disabled line).  
5. Press SPEAKER to end.  
To re-enable line,  
1. Repeat the previous procedure.  
10 – 6 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.4 Enabling Or Disabling Message Waiting  
You can enable or disable the message-waiting feature that was assigned  
to a user through their class of service (COS) programming.  
Disable a user’s message-waiting feature,  
1. Press INTERCOM.  
2.  
Dial # 0 4 1 7.  
3. Dial the user’s COS number.  
4. Dial # to disable the user’s message waiting feature.  
5. Press SPEAKER to end.  
To re-enable the message-waiting feature for the originally  
assigned user,  
1. Repeat the previous procedure.  
LCD Speakerphone Reference Manual 10 – 7  
 
Using The Attendant Features  
GCA70–250  
10.5 Naming The System Telephones  
You can assign a name that is either a personal name or a group name to  
each system telephone. This name can be up to seven letters in length  
and will show up in the user’s display and/or in the called party’s display.  
You can compose a valid name from any alpha-numeric character;  
however, the first character of a display name must be an alphabetic  
character. Typical names could be SRVC, MKTG 1, K SMITH.  
When appropriate programming action has been taken by the installer, a  
second line showing the personal intercom number of the calling station  
is also displayed. A typical example could be:  
M JONES  
1482  
Name the system telephones as follows:  
1. Use letter code table (page 10–9) to compose names for all  
telephones requiring them (up to seven letters per name are  
allowed) and record the names on the station name record (pages  
10–10 and 10–11).  
2. Press INTERCOM.  
3.  
Dial # 0 5 3.  
4. Select telephone to be named by dialing the extension number  
(dial number plus # if extension number is less than four digits).  
5.  
Dial # to clear any current entry.  
6. Dial two-digit codes that correspond to letters in name (station  
names must begin with a letter).  
7.  
8.  
Dial # to save name or save cleared name.  
Dial next extension number (plus # if less than four digits), dial #  
to clear current entry, dial codes for letters, dial # to save.  
9. Repeat previous step until all telephones are named.  
10. Press SPEAKER to end.  
10 – 8 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
Letter Code Table For LCD Messages  
Character  
Code  
Character  
Code  
Character  
Code  
A
B
C
D
E
F
21  
22  
23  
31  
32  
33  
41  
42  
43  
51  
52  
53  
61  
62  
63  
71  
11  
72  
73  
81  
82  
83  
91  
92  
93  
13  
a
24  
25  
26  
34  
35  
36  
44  
45  
46  
54  
55  
56  
64  
65  
66  
74  
14  
75  
76  
84  
85  
86  
94  
95  
96  
16  
SPACE  
12  
17  
18  
19  
27  
28  
29  
01  
02  
03  
04  
05  
06  
07  
08  
09  
00  
b
c
;
/
d
e
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 9  
 
Using The Attendant Features  
GCA70–250  
Station Name Record Sheet  
(Copy this sheet if you need more record space.)  
Ext.  
Station Name Letter Codes  
73 24 64 74 56 35  
Sample  
10 – 10 LCD Speakerphone Reference Manual  
 
telemanuals.com  
GCA70–250  
Using The Attendant Features  
Station Name Record Sheet  
(Copy this sheet if you need more record space.)  
Ext.  
Station Name Letter Codes  
LCD Speakerphone Reference Manual 10 – 11  
 
Using The Attendant Features  
GCA70–250  
10.6 Naming The Telephone Lines  
You can assign names to lines to aid users in identifying the proper line  
to use. A line name can be up to seven letters in length and will show up  
in the user’s display.  
Name the system telephones as follows:  
1. Use letter code table (page 10–13) to compose names for all lines  
requiring them (up to seven letters per name are allowed) and  
record the names on the line name record (page 10–14).  
2. Press INTERCOM.  
3.  
Dial # 0 3 3.  
4. Dial code to choose line:  
dial 1#99# for lines 1–99,  
dial 100–128 for lines 100–128.  
NOTE: If the desired line code is less than three digits, you must dial #  
once after you dial the line code. For example, dial 1# for line  
1 or 19# for line 19.  
5.  
Dial # to clear any current name.  
6. Dial two-digit codes that correspond to letters in name  
(line names must begin with a letter).  
7. Dial # to save name or cleared name.  
8.  
Dial next line number (plus # if less than three digits), dial # to  
clear current entry, dial codes for letters, dial # to save.  
9. Repeat previous step until all telephones are named.  
10. Press SPEAKER to end.  
10 – 12 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
Letter Code Table For LCD Messages  
Character  
Code  
Character  
Code  
Character  
Code  
A
B
C
D
E
F
21  
22  
23  
31  
32  
33  
41  
42  
43  
51  
52  
53  
61  
62  
63  
71  
11  
72  
73  
81  
82  
83  
91  
92  
93  
13  
a
24  
25  
26  
34  
35  
36  
44  
45  
46  
54  
55  
56  
64  
65  
66  
74  
14  
75  
76  
84  
85  
86  
94  
95  
96  
16  
SPACE  
12  
17  
18  
19  
27  
28  
29  
01  
02  
03  
04  
05  
06  
07  
08  
09  
00  
b
c
;
/
d
e
.
f
,
G
H
I
g
h
i
:
1
2
3
4
5
6
7
8
9
0
J
j
K
L
M
N
O
P
k
l
m
n
o
p
q
r
Q
R
S
s
T
U
V
W
X
Y
Z
t
u
v
w
x
y
z
LCD Speakerphone Reference Manual 10 – 13  
 
Using The Attendant Features  
GCA70–250  
Line Name Record Sheet  
(Copy this sheet if you need more record space.)  
Line  
Line Name Letter Codes  
73 24 64 74 56 35  
Sample  
10 – 14 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.7 Printing Station Message  
Detailed Accounting (SMDA) Reports  
The system collects detailed call activity data for all stations and makes  
this available to you in various SMDA reports printed on the system’s  
printer.  
The all records report includes all stored records and is not sorted by any  
particular group as are the station, line, and account reports. This report  
is arranged in chronological order.  
The station report shows all calls that the station user has made and  
received along with totals and averages. This report is sorted by station  
number.  
The line report shows the number of calls, total minutes busy, number of  
incomplete calls, and cost for each line. The line report also summarizes  
line group activity as well.  
The account code report shows the same information as the station  
report except that the records are based upon each account code.  
As an alternative to requesting specific reports as you want them, you  
can request the system to generate automatic reports. The type of report  
and time of day the report is to be printed is programmed by the installer.  
You can view the number of free records or you can delete all stored  
records to insure that only the latest records are being stored or to  
provide a known starting point for record storage.  
Finally, as the system’s memory reaches 95% of capacity, all reports are  
printed automatically.  
To obtain the all records printout,  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 1.  
4. Dial # to start printout.  
LCD Speakerphone Reference Manual 10 – 15  
 
Using The Attendant Features  
GCA70–250  
To obtain station reports with call information sorted by stations,  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 2.  
4. Enter station number,  
—OR—  
dial # for all stations.  
5. Dial # to start printout.  
To obtain line reports with call information sorted by lines,  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 3.  
4. Enter line number,  
—OR—  
dial # for all lines.  
5. Dial # to start printout.  
To obtain account reports with call information sorted by  
account numbers,  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 4.  
4. Enter account code,  
—OR—  
dial # for all accounts.  
5. Dial # to start printout.  
10 – 16 LCD Speakerphone Reference Manual  
 
telemanuals.com  
GCA70–250  
Using The Attendant Features  
To obtain a printout of the automatic report (if programmed)  
regardless of time and date set by installer),  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 6.  
4. Dial # to print automatic report.  
To delete past records from system memory (if allowed by system  
programming),  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 7.  
4. Dial # to delete past records.  
To view number of free records,  
1. Press INTERCOM.  
2. Dial # 0 8 2.  
3. Dial 8.  
To abort reports,  
1. Press INTERCOM.  
2.  
Dial # 0 8 2.  
3. Dial 9.  
4. Dial # to abort reports.  
LCD Speakerphone Reference Manual 10 – 17  
 
Using The Attendant Features  
GCA70–250  
10.8 Setting The Night Transfer Of Ringing Mode  
You can enable an operating mode that automatically transfers all  
incoming calls to a particular telephone or group of telephones for  
answering.  
To enable or disable the night transfer of ringing mode,  
1. Press INTERCOM.  
2.  
Dial # 0 0 3.  
3. Dial 1 to enable the feature,  
—OR—  
dial 2 to disable the feature.  
4. Press SPEAKER to end.  
NOTE: Your system installer can program a button on your telephone  
that will enable or disable night transfer of ringing with one  
touch. If you have this button, the BLF light next to the button  
will flutter when night transfer of ringing mode is enabled.  
10 – 18 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.9 Setting The System Clock  
The system clock provides a date and time for display at LCD  
speakerphones connected to the system.  
To program the system clock for current date and time,  
1. Press INTERCOM.  
2.  
Dial # 0 0 1.  
3. Dial two digits (01–12) for month.  
4. Dial two digits (01–31) for day.  
5. Dial two digits (00–99) for year.  
6. Dial two digits (00–23) for hour.  
Example: 8:15 PM = 2015 (enter 20 for hour)  
7. Dial two digits (00–59) for minute.  
Example: 8:15 PM = 2015 (enter 15 for minute)  
8.  
Dial # to save.  
9. Press SPEAKER to end.  
LCD Speakerphone Reference Manual 10 – 19  
 
Using The Attendant Features  
GCA70–250  
10.10 Storing The System Speed Dial Numbers  
You can store up to 500 system speed dial numbers at your attendant  
telephone. Typically, these are numbers that are frequently called by  
many different users and emergency numbers that you want readily  
available to everyone. Distribute a list of these stored numbers to the  
system users.  
To program system speed dial numbers,  
1. Record the following information on the system speed dial record  
sheet:  
the dialing code of the storage location (000999),  
the line that will be used to access each outside number,  
the telephone numbers you are storing.  
2. Press INTERCOM.  
3. Dial # 0 0 2.  
4. Dial code for storage location (000–999).  
5. Dial code to make your speed dial route selection choice from the  
following list:  
NOTE: If the code for the desired line is less than three digits, dial #  
once after you dial the line code. (For example, dial 1# for line  
1 or 19# for line 19.) dial 1#–99# to select lines 1–99  
dial 1#–99# to select lines 1–99,  
dial 100–128 to select lines 100–128,  
dial 801–816 to select line groups 1–16,  
dial 000 to select prime or last line used,  
dial 888 to select intercom.  
6. Dial the number to be stored (up to 32 digits long—include and  
# if needed).  
NOTE: You may need a pause between numbers to compensate for  
differences in response time between your system and the host  
system. To store a pause, press HOLD, then continue dialing.  
If your system is behind a host system that needs a hookflash  
to access a feature, press TAP to store a hookflash, then  
continue dialing.  
7. Press TRANSFER/CONFERENCE to store number.  
10 – 20 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
8. Dial next storage location, store line choice and speed dial  
number, and press TRANSFER/CONFERENCE.  
9. Repeat previous step until all numbers are stored.  
10. Press SPEAKER to end.  
NOTE: On some earlier systems, the available system speed dial codes  
are 100–299 and 100–599.  
System Speed Dial Record Sheet  
(Copy this sheet if you need more record space.)  
Loc Line Number  
Loc Line Number  
Loc Line Number  
LCD Speakerphone Reference Manual 10 – 21  
 
Using The Attendant Features  
GCA70–250  
10.11 Transferring The Attendant Calls  
To The Alternate Attendant Telephone  
The system installer can arrange for another telephone to serve as an  
alternate attendant location. You can transfer all calls that would ring at  
your telephone to this alternate attendant telephone whenever you wish  
to do so.  
To choose an alternate attendant’s station to receive your  
forwarded calls,  
1. Press INTERCOM.  
2.  
Dial # 0 0 4.  
3. Dial your station number, then press #.  
4. Dial the number of the alternate attendant station, then press #.  
5. Press SPEAKER to end.  
To transfer calls that would normally ring at your station to the  
alternate attendant you’ve selected,  
1. Press the installer-programmed ALTERNATE button. (Your  
LCD will display “Alternate” and the extension number of the  
alternate attendant.)  
To return ringing of calls to your telephone,  
1. Press the installer-programmed ALTERNATE button again.  
10 – 22 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.12 Using The Overflow Transfer  
By using this feature during peak calling periods, calls that normally ring  
at your station will also ring at the overflow station. If the installer has  
programmed the OVERFLOW feature access button, you can press this  
button to select overflow transfer. You can either change the overflow  
station selected by the installer, or if none was selected, you can enter  
your own selection from your station.  
To set the overflow transfer feature,  
1. Press the installer-programmed OVERFLOW button. If an  
overflow attendant is programmed, the light next to the  
OVERFLOW button will illuminate, and incoming calls will ring  
at both stations.  
To designate an overflow station,  
1. Press INTERCOM.  
2.  
Dial # 0 0 5.  
4. Dial overflow station number:  
dial 10011480 for stations 1–480.  
To cancel the overflow transfer feature,  
1. Press the OVERFLOW button again.  
LCD Speakerphone Reference Manual 10 – 23  
 
Using The Attendant Features  
GCA70–250  
10.13 Using The Digital Voice Announce Option  
The Digital Voice Announce (DVA) is an optional external device. It  
stores pre-recorded announcements and messages and plays them for  
incoming callers during their calls.  
You must record the messages that the DVA plays to the callers in one of  
two ways: either by delivering them from the telephone handset at your  
attendant station or by playing the contents of a professionally-supplied  
tape recording into the DVA memory (see your system installer for tape  
recorder connection details).  
There are 13 unique messages. The first five (plus day and night routing  
messages) are divided into four separate message types. The total  
message time is two minutes and you can divide this time as necessary  
among all the messages or use the entire two minutes for one message if  
needed.  
Because of the time constraints, it is a good practice to script your  
messages ahead of time so that you can read them aloud in a clear and  
concise manner as you store them in the DVA memory.  
As the number of calls increase, you can add more DVAs to handle the  
additional callers. You can then record the same message on several  
DVAs by entering the replicate value (see step 6 on the following page).  
10 – 24 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
To record a DVA message,  
1. Press INTERCOM.  
2. Dial # 0 0 6.  
3. Dial 1.  
4. Choose voice source,  
dial 1 to speak message into handset,  
dial 2 to play tape into music-on-hold jack,  
dial 3 to play tape into background music jack.  
5. Dial 1043 to choose message type (see Table Of Messages on  
pages 164 and 165 for message type list).  
NOTE: As soon as you perform the next step, the two-minute timer  
starts running. Be ready to speak your message or press the  
PLAY button on the tape recorder as soon as you dial the  
replicate choice.  
6. Dial 1–9 to choose number of times to replicate message.  
7. Speak your message (or press the PLAY button on the tape  
recorder when you’re using pre-recorded messages).  
8. Press # to end message.  
9. Listen as system automatically plays the message for verification  
at your attendant station.  
10. Press # to stop verification playback.  
11. Repeat procedure until you’ve recorded all messages,  
dial 1043 to choose next message type,  
dial 19 to choose replicate quantity (timer starts),  
speak your message (or press the PLAY button  
on the tape recorder),  
press # to end message,  
hear automatic playback of message.  
LCD Speakerphone Reference Manual 10 – 25  
 
Using The Attendant Features  
GCA70–250  
To play a previously recorded DVA message,  
1. Press INTERCOM.  
2. Dial # 0 06.  
3. Dial 2.  
4. Dial 10–43 to choose message type (see Table Of Messages on  
pages 10–28 and 10–29 for message type list).  
5. Listen as system automatically plays the message for verification  
at your attendant station.  
6. Press # to stop verification playback.  
7. Dial 1043 to choose next message type to hear.  
To copy a previously recorded DVA message,  
1. Press INTERCOM.  
2. Dial # 0 0 6.  
3. Dial 3.  
4. Dial 10–43 to choose message type (see Table Of Messages on  
pages 10–28 and 10–29 for message type list).  
5. Dial 19 to choose number of times to copy message.  
6. Dial 1043 to choose next message number and type.  
NOTE: If your installer has connected more than two DVAs to the  
system, the system automatically selects the DVA that will  
receive the copied message. Likewise, the system automatically  
selects the DVA that it uses for playing back the message to a  
caller. Additional DVAs become a shared resource for the  
system’s memory and are not dedicated to particular lines.  
To delete a previously recorded DVA message,  
1. Press INTERCOM.  
2. Dial # 0 0 6.  
3. Dial 4.  
4. Dial 10–43 to choose message type (see Table Of Messages on  
pages 10–28 and 10–29 for message type list)—system prompts  
for confirmation.  
10 – 26 LCD Speakerphone Reference Manual  
 
telemanuals.com  
GCA70–250  
Using The Attendant Features  
5. Dial 937 to confirm delete,  
—OR—  
dial to deny delete.  
6. Dial 10–43 to choose next message type to delete.  
To completely erase all DVA messages (format the DVA),  
1. Press INTERCOM.  
2. Dial # 0 0 6.  
3. Dial 5.  
4. Dial 1–192 to choose DVA port (your installer can identify the  
DVA ports for you if necessary).  
5. Dial 937 to confirm formatting,  
—OR—  
dial to deny formatting.  
6. Dial 1–192 to choose next DVA port to format.  
LCD Speakerphone Reference Manual 10 – 27  
 
Using The Attendant Features  
GCA70–250  
Table Of DVA Messages  
Record DVA messages (types 10 through 25) here.  
(Copy this sheet if you need more record space.)  
Number* Message Type  
Message  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
Welcome Greeting 1  
Welcome Greeting 2  
Welcome Greeting 3  
Welcome Greeting 4  
Day Main Menu 1  
Day Main Menu 2  
Day Main Menu 3  
Day Main Menu 4  
Night Main Menu 1  
Night Main Menu 2  
Night Main Menu 3  
Night Main Menu 4  
Recall No Answer 1  
Recall No Answer 2  
Recall No Answer 3  
Recall No Answer 4  
* The numbers in the first column index messages within the system. (For example, enter  
12 to record Welcome Greeting 3.) The numbers 1 through 4, appearing as part of the  
message-type name, group similar types of messages together. (For example, if your  
company has several departments you might assign all group 1 messages to the sales  
department and all group 2 messages to the customer service department.)  
10 – 28 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
Table Of DVA Messages  
Record DVA messages (types 26 through 43) here.  
(Copy this sheet if you need more record space.)  
Number* Message Type  
Message  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
Recall Busy 1  
Recall Busy 2  
Recall Busy 3  
Recall Busy 4  
Please Hold  
Password Prompt  
Account Code  
Dial Feature  
Day Routing 1  
Day Routing 2  
Day Routing 3  
Day Routing 4  
Night Routing 1  
Night Routing 2  
Night Routing 3  
Night Routing 4  
Reminder Prompt  
Digit Collection  
Note 1: Number 42, Reminder Prompt is used in DISA applications to prompt callers, who are  
making a line to line connection through the DXP, to dial a code. This allows the caller to continue  
the connection. See your system installer for details.  
Note 2: Number 43, Digit Collection is used in computer telephony applications to  
prompt callers to enter a string of digits such as a social security number. These digits access a  
data base causing data about the caller to be displayed on the called party’s computer screen. See  
your system installer for details.  
LCD Speakerphone Reference Manual 10 – 29  
 
Using The Attendant Features  
GCA70–250  
10.14 Using The Special Attendant Buttons  
In addition to the many feature buttons the system can make available to  
any station, the DXP provides the attendant position with several  
special-purpose feature buttons to enhance call processing. These  
special-purpose buttons are described below:  
Alternate Button: When an attendant presses this button, all calls  
normally routed to his or her telephone are then routed to an alternate  
attendant’s telephone instead. In some cases, your alternate attendant  
will be able to route all calls to a third alternate attendant.  
Both Button: This button provides a means for an attendant to establish  
a conference between the attendant’s station, a current call, and the last  
call that was placed on hold.  
Overflow Button: When an attendant presses this button, calls that  
normally ring at the attendant’s telephone also ring at an overflow  
attendant’s station.  
Queue Button: When multiple calls are ringing or are on hold at an  
attendant’s station, the system places them in a queue. The attendant can  
use this button to determine how many calls are queued awaiting service.  
Serial Call Button: When a caller wishes to speak to more than one  
person, the attendant uses this button to place the caller in a serial mode  
of multiple transfers to each desired party. In the serial mode the system  
automatically transfers the caller to another party as soon as a present  
party hangs up. The system places the caller in the serial mode as soon as  
the attendant hangs up.  
Test/Busy Button: This button provides the attendant with a means to  
test the status of specific lines. Attendants can use this button to  
determine whether individual lines are idle, busy or on hold. When this  
button is used, the line is seized if it was idle.  
10 – 30 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
To forward all calls to an alternate attendant,  
1. Press the installer-programmed ALTERNATE button. If an  
alternate attendant is programmed, the light next to the  
ALTERNATE button will illuminate and the LCD will indicate  
the location of the alternate attendant.  
To cancel the alternate mode,  
1. Press the ALTERNATE button again.  
To establish a conference between the attendant station, a held  
call, and an active call,  
1. Press the installer-programmed BOTH button.  
If you wish to cancel the conference condition and return one of  
the lines to hold,  
1. Press HOLD.  
2. Press the line button for the held call you wish to re-engage. The  
other line remains on hold at your telephone.  
To direct incoming calls to an overflow attendant during peak  
calling periods,  
1. Press the installer-programmed OVERFLOW button. If an  
overflow attendant is programmed, the light next to the  
OVERFLOW button will illuminate, and incoming calls will ring  
at both stations.  
To cancel,  
1. Press the OVERFLOW button again.  
LCD Speakerphone Reference Manual 10 – 31  
 
Using The Attendant Features  
GCA70–250  
To determine how many calls are queued at the attendant  
position and awaiting service (on hold, parked, or ringing),  
1. Press the installer-programmed QUEUE button. The display will  
indicate how many calls are in the ring queue and the hold queue,  
respectively. The displayed information remains in the LCD  
window momentarily.  
NOTE: Hold recalls, transfer recalls and park recalls are counted in  
the ring queue and not the hold queue.  
To place an active call in a serial transfer,  
1. Press the installer-programmed SERIAL button (the LCD will  
read “0 SERIAL EXT:”, with the first digit indicating how many  
intercom numbers are already entered; the “EXT:” indicates a  
prompt for another intercom number to be placed in the serial).  
2. Dial intercom number or press associated DSS button.  
3. Repeat to add up to two more extensions to the serial.  
4. Press SPEAKER to end. Serial transfer begins.  
To determine the status of individual lines (idle, busy or on hold),  
1. Press the installer-programmed TEST/BUSY button (the LCD  
will display the prompt Enter Line:).  
2. Dial the line number to be tested (001–128). If the line is idle,  
you will hear a dial tone; if the line is busy, the LCD will display  
Busy with xxx ; if the line is on hold, the LCD will display On  
Hold at xxx (xxx = line number).  
10 – 32 LCD Speakerphone Reference Manual  
 
GCA70–250  
Using The Attendant Features  
10.15 Viewing The System Status Log  
The system status log gives you information about the status of your  
system. Status log entries include: system reset, parity (port number),  
(port number) removed, manual reset, and software reset. Your installer  
must program a SYSTEM STATUS button on your telephone to provide  
you with access to the log display. The light located next to the button  
serves as the SYSTEM STATUS light. If the light turns on, it alerts you  
to enter the log viewing mode by pressing the SYSTEM STATUS button.  
If your system includes T1 telephone line service, your telephone may  
display a T1 status log as well as the system status log. The T1 status log  
entries include those transmission errors that exceed their  
installer-programmed thresholds.  
The installer may arrange for the system to sound an external audible  
alarm (or turn on an external visual alarm) if certain alarm conditions  
occur with the T1 service— it is the installer’s choice whether the  
external alarm is audible or visual. If a T1 alarm occurs, you must take  
action to turn off the alarm device.  
View the status logs by scrolling through them using the interactive  
buttons on your telephone. Although you can view a status log and turn  
off the T1 alarm, your installer must turn off your SYSTEM STATUS  
light. After viewing a log (and also turning off the external T1 alarm if  
necessary), inform the system administrator or installer that a system  
status or T1 alarm condition has occurred, and describe to him or her the  
displayed log details.  
LCD Speakerphone Reference Manual 10 – 33  
 
Using The Attendant Features  
GCA70–250  
To view the log,  
1. Press the SYSTEM STATUS button (the button flashes red when  
the log contains entries).  
2. Press the SYSTEM interactive button to display the most recent  
system status log entry,  
—OR—  
press T1 interactive button to display the most recent T1 log entry.  
3. Press the INFO interactive button to display the time and date of  
the current entry.  
4. Press the REV interactive button to display the previous entry.  
5. Press the FWD interactive button to display the next (more  
recent) entry.  
To display the number of entries in the log,  
1. Press the # button at any time.  
To exit the log viewing mode,  
1. Either press the SPEAKER button, press the hookswitch, or wait  
for the 15-second timeout.  
To turn off the external T1 alarm,  
1. Press INTERCOM.  
2. Dial # 0 9.  
3. Press SPEAKER to end.  
10 – 34 LCD Speakerphone Reference Manual  
 
telemanuals.com  
GCA70–250  
Using The Attendant Features  
10.16 Operating Your Telephone  
With A DSS/BLF Console  
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional  
buttons and status lights that extend the memory button capability of an  
adjacent companion telephone. The buttons can be programmed for  
automatic dialing (speed dial) or direct station selection (DSS) with busy  
lamp field (BLF) using the instructions provided previously in this guide.  
When the installer assigns a DSS/BLF console to a station port, the  
system recognizes it as such and automatically clears (blanks) the  
console buttons so that you can store numbers at the buttons as you need  
them.  
ib64x  
IB64X DSS/BLF Console  
LCD Speakerphone Reference Manual 10 – 35  
 
Using The Attendant Features  
GCA70–250  
10.16.1 Accessing The Button Levels  
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,  
quadrupling the consoles’ button capacity. The four buttons at the bottom  
of each console allow you to select which button level is currently active.  
To change button levels, press one of the buttons at the bottom of the  
console. The leftmost button activates level 1, the next button activates  
level 2, etc. A light beside the appropriate button lights to indicate which  
level is currently active.  
ib48x  
ib24x  
Level access buttons  
Level access buttons  
IB24X DSS/BLF Console  
IB48X DSS/BLF Console  
10 – 36 LCD Speakerphone Reference Manual  
 
GCA70–250  
Troubleshooting Your Telephone  
Troubleshooting  
Your Telephone  
11  
Symptom  
INTERCOM light flashing.  
Possible Cause  
Your messaging is set. Press  
INTERCOM, then dial # 02 and  
hang up.  
HOLD light flashing with no line Another telephone has activated  
on hold.  
your message waiting light. Press  
INTERCOM and then press  
HOLD to retrieve message. This  
action will call party who activated  
light. Once you have received  
message, party who activated light  
(while still talking to you) must  
press INTERCOM to turn off the  
light.  
MUTE light on.  
MUTE is activated. To cancel,  
press MUTE.  
SPEAKER light on steady.  
Background music feature  
activated even though the system  
does not provide background  
music. To cancel, press  
INTERCOM then dial # 1.  
Error Tone  
(three steady tones)  
May occur when incorrect buttons  
are pressed during speed dial  
programming. For example, if a  
button has a line assigned to it,or  
was not enabled for speed dial  
programming by the installer.  
You can not receive a voice  
announce call.  
Voice announce block has been  
activated. To cancel, press  
INTERCOM then dial # 2.  
LCD Speakerphone Reference Manual 11 – 1  
 
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telemanuals.com  
GCA70–250  
Index  
Index  
A
Section  
Access Codes, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8  
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
Adjusting The Display Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Adjusting The Telephone Pedestal. . . . . . . . . . . . . . . . . . . . . . . . 1–16  
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Answering Calls At Monitored Stations . . . . . . . . . . . . . . . . . . . . 2–3  
Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Answering Night-Transferred Calls. . . . . . . . . . . . . . . . . . . . . . . . 2–4  
Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Attendant Buttons, Using The Special. . . . . . . . . . . . . . . . . . . . 10–30  
Attendant Features, Using The. . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
Authorization Codes, Entering. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5  
Automatic Redial Feature. . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Automatic Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
Auxiliary Jack, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20  
B
Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Busy Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2  
Busy Line And Station Status, Displaying. . . . . . . . . . . . . . . . . . . 7–2  
Button Functions, Displaying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
Button Levels, Accessing On DSS/BLF Consoles. . . . . . . . . . . 10–36  
Button Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
C
Call, Listening Over The  
Telephone Speaker (Group Listening) . . . . . . . . . . . . . . . . . . . . 7–7  
Call, Making A Non-Private. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Call, Overriding At Another Station. . . . . . . . . . . . . . . . . . . . . . . 3–13  
Call Pick-Up, Making A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12  
Caller ID Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31  
Calls, Answering At Monitored Stations . . . . . . . . . . . . . . . . . . . . 2–3  
Calls, Answering Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Calls, Answering Night Transferred. . . . . . . . . . . . . . . . . . . . . . . . 2–4  
Calls, Answering Outside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Calls, Blocking Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Index – 1  
 
telemanuals.com  
Index  
GCA70–250  
Calls, Diverting To Another Station . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
Calls, Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
Calls, Holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Calls, Making Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Camping On At A Busy Station And Waiting  
For An Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11  
Camping On At A Busy Station And Waiting  
For An Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12  
Camping On At An Idle Station And Waiting  
For An Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12  
Clock, Setting The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–19  
Conferencing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
Conferencing Telephones Together . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
Contrast, Adjusting The Display . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Creating LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
D
Dial By Name Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3  
Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Digital Voice Announce, Using The Option. . . . . . . . . . . . . . . . 10–24  
Direct Inward System Access, Using. . . . . . . . . . . . . . . . . . . . . . 7–17  
Disabling A Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5  
Disabling A Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6  
Display Abbreviations, Understanding The . . . . . . . . . . . . . . . . . . 1–8  
Display Contrast, Adjusting The . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Displaying Status Of Busy Lines And Stations . . . . . . . . . . . . . . . 7–2  
Displaying Button Functions (Button Query) . . . . . . . . . . . . . . . . 7–3  
Diverting Incoming Calls To Another Station . . . . . . . . . . . . . . . . 7–3  
Do Not Disturb Condition, Overriding A. . . . . . . . . . . . . . . . . . . 3–13  
Do Not Disturb Condition, Setting At Your Station. . . . . . . . . . . 7–12  
DSS/BLF Console Button Levels, Accessing . . . . . . . . . . . . . . 10–36  
DSS/BLF Console, Operating With . . . . . . . . . . . . . . . . . . . . . . 10–35  
DSS Numbers, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4  
E
Enabling Or Disabling Message Waiting. . . . . . . . . . . . . . . . . . . 10–7  
Entering Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5  
2 – Index  
 
telemanuals.com  
GCA70–250  
Index  
E and M Tie Lines, Using. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24  
F
Feature Buttons, Storing The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . . . . . . 1–3  
G
Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7  
H
Handing Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
Handling Park Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
Hold, Placing Calls On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Hold Recalls, Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
I
IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30  
Intercom Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Intercom Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–1  
J
Jack, Using The Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20  
K
Knowing Your Speakerphone’s Functions . . . . . . . . . . . . . . . . . . 1–12  
L
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
Lighting The Message Waiting Light. . . . . . . . . . . . . . . . . . . . . . . 8–1  
Lights, Understanding What They Mean . . . . . . . . . . . . . . . . . . . 1–14  
Line Groups, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
Line Naming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12  
Listening To A Call Over The Telephone Speaker. . . . . . . . . . . . . 7–7  
M
Making a Subdued Off-Hook Voice Announcement . . . . . . . . . . 3–14  
Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Making A Hot Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Index – 3  
 
telemanuals.com  
Index  
GCA70–250  
Making Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Message Waiting Light, Lighting The . . . . . . . . . . . . . . . . . . . . . . 8–1  
Messages, Creating LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
Messages, Sending And Receiving Non-Verbal Messages . . . . . . 8–1  
Messages, Sending LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
Messages, Sending Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5  
Monitoring A Conversation Between Two Telephones . . . . . . . . . 7–9  
Music, Using Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16  
Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
N
Naming The System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 10–8  
Naming The Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12  
Night Transfer Of Ringing Mode, Setting The . . . . . . . . . . . . . 10–18  
Night Transferred Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . 2–4  
O
Outside Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Overriding A Call Or A Do Not Disturb Condition  
At Another Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13  
P
Paging, Sending A Announcement. . . . . . . . . . . . . . . . . . . . . . . . 7–10  
Park Recalls, Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
Parking Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Pedestal, Adjusting The Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–16  
Personal Ring Tones, Setting Your . . . . . . . . . . . . . . . . . . . . . . . . 7–15  
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Printing Station Message  
Detailed Accounting (SMDA) Reports . . . . . . . . . . . . . . . . . 10–15  
Privacy, Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Programming For Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Pulse And Tone, Switching The Dialing Mode . . . . . . . . . . . . . . 7–16  
Q
Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1  
Quick Transfer, Using. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
4 – Index  
 
telemanuals.com  
GCA70–250  
Index  
R
Redial Feature, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Redial Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Redialing A Previously Dialed Number. . . . . . . . . . . . . . . . . . . . . 3–4  
Redialing A Saved Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Redialing Last Dialed Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
Relocation, Automatic Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
Reminder Alert, Setting A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9  
Responding To A Subdued Off-Hook Voice Announcement. . . . . 2–6  
Response Message Button, Storing The. . . . . . . . . . . . . . . . . . . . . 9–7  
S
Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Sending A Paging Announcement . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . . . . . 8–1  
Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
Sending Response Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5  
Service Observing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9  
Set Relocation, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
Setting A Do Not Disturb Condition At Your Station . . . . . . . . . 7–12  
Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9  
Setting The Night Transfer Of Ringing Mode . . . . . . . . . . . . . . 10–18  
Setting The System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–19  
Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13  
Setting Your Personal Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . 7–15  
Speakerphone, Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Speakerphone User Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4  
Speakerphone, Using Your . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
Speakerphone, Using A Full-Duplex . . . . . . . . . . . . . . . . . . . . . . . 1–3  
Speed Dial Numbers, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3  
Speed Dial Numbers, Storing The System. . . . . . . . . . . . . . . . . 10–20  
Speed Dialing, Programming For. . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Speakerphone’s Functions, Knowing Your . . . . . . . . . . . . . . . . . 1–12  
Station Naming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8  
Status Log, Viewing The System . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Status Log, Viewing The T1. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8  
Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4  
Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3  
Storing The Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5  
Index – 5  
 
telemanuals.com  
Index  
GCA70–250  
Storing The Response Message Button . . . . . . . . . . . . . . . . . . . . . 9–7  
Storing The System Speed Dial Numbers . . . . . . . . . . . . . . . . . 10–20  
Switching The Dialing Mode Between Pulse And Tone . . . . . . . 7–16  
System Status Log, Viewing The . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . 3–14  
Subdued Off-Hook Voice Announcement, Responding To . . . . . . 2–6  
Switching The Dialing Mode Between Pulse And Tone . . . . . . . 7–16  
T
T1 Status Log, Viewing The. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Telephone Line, Disabling A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6  
Telephone Pedestal, Adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16  
Tracker Paging System, Using The . . . . . . . . . . . . . . . . . . . . . . . 7–22  
Transfer, Making A Hot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3  
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3  
Transferring The Attendant Calls To The  
Alternate Attendant Telephone. . . . . . . . . . . . . . . . . . . . . . . . 10–22  
Transferring Calls Using Quick Transfer. . . . . . . . . . . . . . . . . . . . 5–5  
Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 11–1  
U
Understanding The Display Abbreviations . . . . . . . . . . . . . . . . . . 1–8  
Understanding What The Lights Mean . . . . . . . . . . . . . . . . . . . . 1–14  
Using A Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . . . . . . 1–3  
Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16  
Using Direct Inward System Access . . . . . . . . . . . . . . . . . . . . . . 7–19  
Using E and M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24  
Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
Using Quick Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Using The Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
Using The Auxiliary Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–20  
Using The Digital Voice Announce Option . . . . . . . . . . . . . . . . 10–24  
Using The Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5  
Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30  
Using The Other Telephone Features. . . . . . . . . . . . . . . . . . . . . . . 7–1  
Using The Overflow Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . 10–12  
Using The Special Attendant Buttons . . . . . . . . . . . . . . . . . . . . 10–30  
Using The Tracker Paging System. . . . . . . . . . . . . . . . . . . . . . . . 7–22  
6 – Index  
 
telemanuals.com  
GCA70–250  
Index  
Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
V
Viewing The System Status Log . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Viewing The T1 status Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–33  
Voice Announce Calls, Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Volume Control, Setting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13  
W
Waiting For A Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Index – 7  
 
This page remains blank intentionally.  
 
telemanuals.com  
GCA70–250  
Quick Reference  
Appendix A  
Quick Reference Guide  
A
This chart provides you with a Quick Reference Guide of the feature  
dialing codes. If you wish, you can detach these pages and keep them  
near your telephone to serve as a stand alone reference. Chapter 8,  
Programming Your Telephone, describes a method to program these  
codes on your telephone at unused programmable buttons. Also, the  
installer may store features at your telephone buttons and label the  
buttons with the feature’s mnemonics.  
Button  
Disable Code Mnemonic  
Feature  
Account Code  
All Call  
Enable Code  
INTERCOM  
ACCT  
04 + account code  
INTERCOM 70  
PAGE 1  
Attendant Calling INTERCOM 0  
Authorization Code INTERCOM # 08  
AUTH  
+ authorization code  
Automatic  
INTERCOM 6  
INTERCOM # 6 CAMP  
Callback and Call  
Waiting  
Automatic  
Redialing  
ARD  
Background Music INTERCOM 11 INTERCOM # 1 MUSIC 1  
or 12  
MUSIC 2  
Call Divert Station INTERCOM 55  
+ extension number  
Call Forward,  
Personal  
INTERCOM 51 INTERCOM # 5 FWD–P  
+ extension number  
Call Forward, All INTERCOM 52 INTERCOM # 5 FWD–A  
Calls + extension number  
Quick Reference – 1  
 
Quick Reference  
GCA70–250  
Button  
Mnemonic  
Feature  
Enable Code  
Disable Code  
Call Forward,  
INTERCOM 54 INTERCOM # 5 FWDRA  
Ring-No Answer, + extension number  
All Calls  
Call Forward,  
INTERCOM 53 INTERCOM # 5 FWDRP  
Ring-No Answer, + extension number  
Personal Calls  
Call Park, Orbit  
91-99  
INTERCOM ✳  
(91-99)  
PARK 1–9  
PARK 1-9  
DPKUP  
Call Park, Pickup INTERCOM #  
91-99  
Call Pickup,  
Directed  
INTERCOM 4  
+ extension number  
Call Pickup,  
Group  
INTERCOM # 4  
INTERCOM # 09  
GPKUP  
Clear Major  
Alarm Ring  
DISA Access  
Installer Assigned  
Do Not Disturb  
INTERCOM # 01  
DND  
Do Not Disturb  
Override  
extension number  
+ 03  
EXOVR  
DSS  
INTERCOM 3  
Programming  
Executive  
Override  
extension number  
+ 03  
EXOVR  
Hold, Manual  
HOLD  
HOLD  
HOLD  
Hold, Exclusive HOLD + HOLD  
Hold, Directed  
INTERCOM 90  
Hold, Directed  
Pickup  
INTERCOM # 90  
LCD Messaging INTERCOM 02 INTERCOM #  
+ message 02  
LCDMS  
2 – Quick Reference  
 
GCA70–250  
Quick Reference  
Button  
Mnemonic  
Feature  
Enable Code  
Disable Code  
Line Group 1  
INTERCOM 9  
LNG01  
Line Groups  
2-11  
INTERCOM 80-89  
LNG02-11  
Line Groups  
12-16  
INTERCOM 60-64  
INTERCOM 65-68  
LNG 12-16  
TAFS 1-4  
Line Pick Up  
From Any  
Station, Zones  
1-4  
Line Pick Up  
From Any  
Station, All  
Zones  
INTERCOM 69  
INTERCOM 78  
TAFS✳  
Meet-Me  
MMEPG  
Answer Page  
Message  
Waiting  
INTERCOM 3 INTERCOM 3 +  
+ extension number extension number  
Message Wait #00  
Retrieval  
Night Transfer INTERCOM # INTERCOM # NIGHT  
(Attendant  
00 3 1  
00 3 1  
Only)  
Operator Access INTERCOM 0  
Paging, All Call INTERCOM 70  
PAGE 1  
Paging, Zones INTERCOM 71-77  
PAGE 2-8  
2-8  
Paging,  
INTERCOM 78  
MMEPG  
Meet-Me  
Park Orbit  
Retrieve  
INTERCOM  
#91-99  
PARK 1-9  
PARK 1-9  
Park Orbit Send INTERCOM  
91-99  
Quick Reference – 3  
 
Quick Reference  
GCA70–250  
Button  
Mnemonic  
Feature  
Enable Code  
INTERCOM  
Disable Code  
Personal  
Ringing Tones 4 + tone  
code (1-8)  
Redial Last  
#
Dialed Number  
Remote Station INTERCOM INTERCOM ✳  
Disable  
05 + extension  
05 + extension  
number  
number  
Response  
Message  
INTERCOM  
✳✳ 6 + button +  
01-30  
RSPnn (nn =  
1-30, S)  
Service  
Observing  
INTERCOM #  
03 + extension  
number  
S-OBS  
Speed Dial,  
Station  
1-0  
Speed Dial,  
System  
100 599  
Speed Dial,  
INTERCOM  
Programming  
✳✳ 1  
Station Lock  
Volume Save  
INTERCOM  
#04 + code  
LOCK  
INTERCOM  
VOLSV  
✳✳ 7  
Voice-Announce INTERCOM INTERCOM # VABLK  
Block  
2
2
4 – Quick Reference  
 
telemanuals.com  
GCA70–250  
Quick Reference  
NOTE: The dialing codes provided in this quick reference guide are  
default values. Your system installer has the ability to  
renumber these codes.  
The following table details several unique dialing codes that are only  
applicable to single line proprietary and industry-standard telephones.  
Feature  
Enable Code  
08  
07  
Pick Up Last Line  
Broker’s Call  
Speed Dial Access Code 01  
Saved Number Redial  
Dial Saved Number  
TAP Dialing Code  
06  
09  
# #  
Quick Reference – 5  
 
NOTES  
 
NOTES  
 
NOTES  
 
telemanuals.com  
This manual has been developed by Comdial Corporation (the “Com-  
pany”) and is intended for the use of its customers and service personnel.  
The information in this manual is subject to change without notice. While  
every effort has been made to eliminate errors, the Company disclaims li-  
ability for any difficulties arising from the interpretation of the informa-  
tion contained herein.  
The information contained herein does not purport to cover all details or  
variations in equipment or to provide for every possible contingency to be  
met in connection with installation, operation, or maintenance. Should  
further information be desired, or should particular problems arise which  
are not covered sufficiently for the purchaser’s purposes, contact  
Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Vir-  
ginia 22906.  
 
telemanuals.com  
R
Charlottesville, Virginia 22901-2829  
World Wide Web: http://www.comdial.com/  
Printed in U.S.A.  
GCA70–250.05  
8/97  
 

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