Owner’s Manual
™
SmartOnline
Rack/Tower Mount Online UPS Systems
Important Safety Instructions
Installation
2
3
Basic Operation
Troubleshooting
Battery Replacement
Storage and Service
Specifications
6
10
12
14
14
17
33
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1111 W. 35th Street Chicago, IL 60609 USA
™
Copyright ©2002 Tripp Lite. All rights reserved. SmartOnline is a trademark of Tripp Lite.
Installation
Mounting
Rackmount
1) Loosen the wingnuts on each of the two UPS
Side Supports; adjust the length of the supports to
match the depth of your rack; tighten wingnuts.
2) Mount both UPS Side Supports in your rack on
the inside surfaces of the rack rails.
SU2200RTXL2U shown
Note: Both support ledges should face inward. The side supports’
front and back holes are threaded and do not require nuts to
secure rack bolts.
3) Attach mounting ‘ears’ to the front end of the
UPS’s sides using the screws provided.
4) Lift UPS and slide it onto the UPS Side
Supports within your rack. Mount the UPS by
screwing rack bolts through the UPS mounting
‘ears’, through the rack rails and through the UPS
Side Supports.
Note: The side supports’ front holes are threaded and do not
require nuts to secure rack bolts.
Vertical Tower Mount
1) Cover the rackmount screw holes on the UPS’s
sides with supplied snap-in hole-cover caps.
2) Place the UPS upright in a flat, stable location
with its control panel on the high corner facing
forward. Position stabilizer feet 4 in. from each
end of the UPS.
SU2200RTXL2U shown
3
(continued)
Installation
Connection and Start-Up
1
Plug your UPS’s line cord into an
electrical outlet.
If your model features a detachable line cord,
first plug the female end into your UPS’s AC
Input Receptacle.
Your UPS must be connected to a dedicated
circuit of sufficient amperage—check the
“Recommended Utility Amps” rating of your
model in the specifications. Note, however, that
the select models may be fitted with different
plug types. Refer to the “OP Rating/Plug
Rating” chart printed on the top of your UPS.
SU2200RTXL2U Plug
(NEMA 5-20) shown
1
2
3
Once your UPS is plugged in, the fan and all
Indicator Lights will turn ON. The “LINE” and
“LOADACTIVE METER” LEDs will illuminate
and the UPS will emit a beep to indicate normal
operation. However, power is not supplied to
your UPS’sAC outlets until the UPS is turned on.
2
3
SU2200RTXL2U shown
Plug your equipment into your UPS.
Your UPS is designed to support computer
equipment only. You will overload your UPS if
you connect household appliances or laser
printers to the UPS's outlets.
Turn your UPS ON:
• Press the “ON/TEST” Switch
• Hold it for several seconds until you
hear a beep
• Release it
Your UPS will begin providing AC power to its outlets.
The “ON LINE” LED will illuminate.
4
(continued)
Installation
Optional Connections
Your UPS will function properly without these connections.
1
Serial Port Connection
Using the serial cable provided, connect a serial
port on your computer to the serial port of your
UPS. See Communications in the Basic
Operation section of this manual to determine
how to monitor and manage your UPS using
this port.
2
External Battery Pack Connection
SU2200RTXL2U shown
1
Check to ensure that the external batteries you
are connecting match the voltage listed on your
UPS’s battery connector. Plug either end of the
battery connection cable (supplied with the
battery pack) into the UPS’s External Battery
Connector and the other end into the Battery
Output Connector on the rear panel of the
external battery pack.
48V/26A
Since your UPS has internal batteries, external
batteries are only needed to extend runtime.
Adding external batteries will increase
recharge time as well as runtime. Make sure
that each end of the cable is fully inserted into
its connector. Several small sparks may result
during battery connection; this is normal.
SU2200RTXL2U shown
2
5
Basic Operation
Front Panel Switches
“ON/TEST” Switch: This switch controls four separate UPS functions:
UPS Power ON
To turn the UPS on, press this switch, hold it for several seconds until
you hear a beep, then release it. The “ON LINE” LED will illuminate.
UPS Self-Test
During normal on-line operation, press this switch and hold it until
you hear a beep. This initiates a 10-second self-test of the battery. The
UPS will shift to battery power (the “ON BATT” and “BATT
ACTIVE METER” LEDs will illuminate) for ten seconds.
Alarm Silence
To silence the UPS “on-battery” alarm, press this switch and hold it
until you hear a beep.
UPS Cold Start
To use your UPS as a stand-alone power source when AC power is
unavailable (i.e. during a blackout), press this switch and hold it until
you hear a beep. The UPS will then provide battery power to its outlets.*
* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating
from battery power.
“OFF” Switch: This switch turns power OFF at the UPS receptacles.
Press this switch, hold it until you hear a beep, then release it. The
UPS will continue charging and the fan will continue to cool internal
components even after you turn the UPS receptacles off. To turn the
UPS OFF completely, including the charger, disconnect the UPS’s
power cord after pressing the “OFF” switch.
Front Panel Indicator Lights
“ON LINE” LED: This green light will illuminate constantly to indicate
the UPS is performing normal on-line operation (filtering and
resynthesizing incoming AC line voltage to provide pure sine wave
output). When this light is illuminated, you can monitor the load level
of your UPS on the “LOAD ACTIVE METER” LEDs.
“LINE” LED: This green light will illuminate constantly to indicate
the utility supplied AC line voltage at your wall outlet is nominal. It
will flash if the line voltage is outside the nominal range (either too
low or two high). No action is required on your part when the LED
flashes; the UPS continuously and automatically filters AC line
power to provide your equipment with pure sine wave AC power,
regardless of brownout or overvoltage conditions. If this light is off,
then AC line voltage is not present (blackout) or is at an extremely
high voltage, and the UPS will provide connected equipment with
power from battery.
6
(continued)
Basic Operation
continued
Front Panel Indicator Lights
“BYPASS” LED: This yellow light will illuminate to indicate that
the UPS’s DC/AC inverter is deactivated and the UPS is in the
“Bypass” mode. During normal operation this LED will light briefly
when the unit is plugged in, but if an internal fault or overload occurs
this light will illuminate constantly to show that connected equipment
will receive filtered AC mains power, but will not receive battery
power during a blackout. In this case, contact Tripp Lite for service.
“FAULT” LED: This red light will flash when your UPS detects an
internal fault (overheating, overvoltages, etc.) or when it detects a
wiring fault in your wall outlet (reversed phases, missing ground, etc.)
The UPS will only detect wiring faults when it is plugged into a utility
outlet but not turned ON. If the light persists after restarting the UPS,
contact an electrician to check the AC line. Your UPS will identify the
presence of most (but not all) wiring faults.
“LOAD ACTIVE METER” LED: This green light will illuminate
when your UPS is receiving AC power to indicate that the set of four
dual-function LEDs is displaying the load level of your UPS.
“BATT ACTIVE METER” LED: This green light will illuminate
when your UPS is operating from battery power to indicate that the
set of four dual-function LEDs is displaying the battery charge level
of your UPS. Note: the “ON BATT” LED will also be illuminated.
“OVERLOAD” LED: This red light will illuminate constantly to indicate
that your UPS’s capacity has been exceeded while it is in on-line operation.
The UPS alarm will beep continuously. Immediately remove overload
until light and alarm goes off. If you do not immediately remove the
overload, the UPS will transfer from on-line to bypass operation.
“BATT LOW” LED: This yellow light will illuminate when your UPS’s
battery charge level is low. The UPS alarm will beep until either the
battery charge is depleted or the batteries are adequately recharged.
“ON BATT” LED: This green light will illuminate constantly to
indicate that AC line voltage is not present and your UPS is providing
your equipment with battery power. The UPS will also beep every two
seconds, unless silenced by the “ON/TEST” Switch. When this light
is illuminated, you can monitor the battery charge level of your UPS
on the “BATT ACTIVE METER” LEDs.
7
(continued)
Basic Operation
continued
Front Panel Indicator Lights
“REPLACE BATT” LED: This red light will illuminate constantly
and the UPS alarm will sound three beeps* if your UPS’s
microprocessor detects a battery fault or if your UPS fails the
automatic self-test (after you turn your UPS ON) and the UPS battery
is less than fully charged. Let the UPS system charge for at least 12
hours and perform a self test using the "ON/Test Switch" as described on
page 6. If the light continues to stay on, contact Tripp Lite for service.
*After the initial alarm, the UPS will beep once every hour until the problem is corrected.
Rear Panel
Accessory Slot: Remove the small cover panel from this slot to use
optional accessories to remotely monitor and control your UPS.
Contact Tripp Lite Customer Support at (773) 869-1234 for more
information, including a list of available SNMP, network management
and connectivity products.
External Battery Pack Connector: Use to connect optional Tripp Lite
Battery Packs for additional runtime. Contact Tripp Lite Customer
Support at (773) 869-1234 for the appropriate Tripp Lite battery pack
to connect. Refer to instructions available with the Battery Pack for
complete connection information and safety warnings.
Fan: The fan cools the UPS’s internal components. It is always on
when line power is present.
TVSS Cover Plate: Remove this plate to install optional modem/network
surge protection modules, available for purchase by special
arrangement with Tripp Lite.
Input Circuit Breaker Switch: This resettable breaker prevents high
input current from damaging the UPS or the attached load. If this
breaker trips, make sure your UPS is connected to AC power of the
proper voltage before resetting the circuit breaker by pushing the
breaker switch in.
Input Receptacle (Select Models Only): Connect one end of the
detachable line cord into this receptacle and the other into your wall outlet.
8
(continued)
Basic Operation
continued
Rear Panel
Output Circuit Breakers Switches (Select Models Only): These
resettable circuit breakers protect your UPS from output overload. If
one or both breakers trip, remove some of the load on the circuit(s)
and allow the UPS to cool before pressing the breaker switch(es) in to
reset.
Input Cord (Select Models Only): This permanently attached power
cord connects your UPS to a power outlet.
AC Receptacles (Varied by Model): These 15-, 20- and 30-amp
receptacles provide your connected equipment with pure sine-wave
AC output from the AC line during normal operation and from battery
power during blackouts and severe brownouts. Power provided at
these outlets is filtered to protect connected equipment against
damaging surges and line noise. The receptacles are divided into
numbered load banks, as labelled on the unit. Using PowerAlert
software and cabling, load banks one and two may be individually
turned off and on from a remote location, allowing users to reset or
reboot connected equipment. See Serial Port Connection under
Optional Connections.
NEMA 5-15R
NEMA 5-15/20R
Other outlet types not shown
Communications
“SMART” DB9 Port: Your UPS’s DB9 port can be used to monitor
and control your UPS using either RS-232 or dry contact protocols. It
can also be used to connect an emergency power off (EPO) switch.
RS-232 communications are very complex, but are easy to implement.
The easiest way monitor and control the UPS using RS-232 is to
connect the UPS to a computer with a DB9 cable and install Tripp
Lite’s PowerAlert software on the connected computer.
Dry contact communications are simple, but some knowledge of
electronics is necessary to configure them. The DB9 port’s pin
assignments are shown in the diagram at the left. If the UPS battery is
low, the UPS sends a signal by bridging pin 1 and pin 5. If utility
power fails, the UPS sends a signal by bridging pin 8 and pin 5. To
shut the UPS down remotely, send a 5V to 12V signal on pin 3 (using
pin 5 as the (negative) ground) for at least 3.8 seconds.
You may connect your UPS to an EPO switch and a computer at once
using a Tripp Lite EPO cable (not included; order accessory #73-0901
from Tripp Lite). Follow the connection procedures included with the
EPO Cable.
9
Troubleshooting
The UPS’s control panel lights will turn on in the sequences below to signal that the UPS is
having operational difficulties.
Lights (On/Flashing) and Condition
Solution
On: REPLACE BATT
Condition: Replace Battery
Let the UPS system charge for at least
12 hours and perform a self test using
the "ON/Test Switch" as described on
page 6. If the light continues to stay on,
contact Tripp Lite for service.
On: BATT LOW, ON BATT
Condition: Battery Low
Prepare for imminent UPS shutdown.
On: BYPASS, LINE, LOAD, OVERLOAD
Condition: On Bypass due to Overload
Reduce the load the UPS supports.
On: FAULT
Condition: Short Circuit
Remove the cause of the short circuit
from the UPS output.
Flashing: FAULT
Condition: Wiring Fault
Check the utility line for wiring problems
such as reversed line and neutral or a
missing ground.
On: FAULT, REPLACE BATT
Condition: Battery Voltage too High
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, REPLACE BATT, OVERLOAD Restart the UPS. If the problem persists,
Condition: EEPROM Error
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 100%
Condition: On Bypass due to
High Output Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 75%
Condition: On Bypass due to
Low Output Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 50%
Condition: On Bypass due to High
Bus Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 25%
Condition: On Bypass due to Low
Bus Voltage
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
10
(continued)
Troubleshooting
Lights (On/Flashing) and Condition
Solution
On: FAULT, BYPASS, LINE, 100%, 75%
Condition: On Bypass due to High
Internal Temperature
Check the UPS to be sure that there is
adequate space for air to circulate near
the vents and that the fan is working
properly. Restart the UPS.
Flashing: LINE
Condition: Input Abnormal
This indicates that utility power is too high
or low for the UPS to operate in BYPASS
mode, so if an inverter failure occurs,
the UPS will deliver no output.
On: FAULT, 100%
Flashing: LINE, BYPASS
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to High
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS
On: FAULT, 75%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to Low
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS
On: FAULT, 50%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to High
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS
On: FAULT, 25%
Restart the UPS. If the problem persists,
contact Tripp Lite for repairs.
Condition: No Output due to Low
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS
On: FAULT, 100%, 75%
Condition: No Output due to High
Internal Temperature and Abnormal
Input
Check the UPS to be sure that there is
adequate space for air to circulate near
the vents and that the fan is working
properly. Restart the UPS. If the problem
persists, contact Tripp Lite for repairs.
11
Battery Replacement
Under normal conditions, the original battery in your UPS will last several years. Contact Tripp Lite
for information about replacement batteries.
Battery replacement should be performed only by qualified service personnel. The batteries are
hot-swappable: it is not necessary to turn off or disconnect the UPS and its connected load to
replace the UPS’s batteries. However, when it is convenient to do so, service personnel may
simplify the replacement procedure by turning power off at the UPS outlets by pressing the
OFF switch to and disconnecting the UPS’s power cord from the wall outlet.
When replacing the batteries on
a
SU1000RTXL2U, SU1000RTXL2UHV or
SUINT1000RTXL2U, qualified service personnel should refer to “Battery Warnings” in the
Safety section and follow this procedure:
1) Place the UPS horizontal with the Control Panel on the right side.
2) Remove both snap-on cover panels (A).
3) Unscrew and remove rack handle plates (B) on either side of the UPS.
4) Disconnect the microprocessor circuit board plug (C) located on the right side of the UPS.
5) Disconnect battery connectors (D). Note: while batteries are disconnected, the UPS will
not provide battery backup in the event of a power outage.
6) Unscrew and remove the battery retaining bracket (E).
7) Grasp pull-tab and pull out sliding battery tray (F).
8) Make a detailed sketch of the batteries and the polarity, color and connection of all cables.
Disconnect used batteries and dispose of them properly. Connect replacement batteries in
exactly the way the original batteries were connected. Note: Small sparks arcing between
battery connectors during battery replacement are normal. Reassemble the UPS by reversing
steps 1-7. Note: you may not receive full runtime until your new batteries have fully charged.
D
C
F
A
E
B
SU1000RTXL2U shown
12
(continued)
Battery Replacement
When replacing the batteries on a SU1500RTXL2U, SU1500RTXL2UHV, SUINT1500RTXL2U,
SU2200RTXL2U, SU2200RTXL2UHV, SUINT2200RTXL2U, SU3000RTXL2U,
SU3000RTXL2UHV or SUINT3000RTXL2U, qualified service personnel should refer to
“Battery Warnings” in the Safety section and follow this procedure:
1) Place the UPS horizontal with its control panel on the right side.
2) Remove the left snap-on cover panel (A).
3) Unscrew and remove the battery connector cover (B).
4) Disconnect battery connectors (C). Note: while batteries are disconnected, the UPS will
not provide battery backup in the event of a power outage.
5) Unscrew and remove the battery cover plate (D).
6) Unscrew and remove the battery retaining bracket (E).
7) Grasp pull-tab and pull out sliding battery tray (F).
8) Make a detailed sketch of the batteries and the polarity, color and connection of all cables.
Disconnect used batteries and dispose of them properly. Connect replacement batteries in
exactly the way the original batteries were connected. Note: Small sparks arcing between
battery connectors during battery replacement are normal. Reassemble the UPS by reversing
steps 1-7. Note: you may not receive full runtime until your new batteries have fully charged.
C
B
F
A
E
D
SU2200RTXL2U shown
13
Storage and Service
Storage
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS
charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time,
they may suffer permanent loss of capacity.
Service
If returning your UPS to Tripp Lite, please carefully pack the UPS using the ORIGINAL
PACKING MATERIAL that came with the unit. Enclose a letter describing the symptoms of the
problem. If the UPS is within the 2 year warranty period, enclose a copy of your sales receipt.
Specifications
All Models: Input Frequency (50/60 Hz Auto-Selecting); Output Waveform in Line and Battery Modes (Pure Sine Wave);
Transfer Time: (0 ns.); Maximum Harmonic Distortion with Linear Load (< 3%); Maximum Harmonic Distortion with
Nonlinear Load (< 6%); Battery Recharge Time to 80% Capacity (2-4 hours).
Model
SU1000RTXL2U
SU1000RTXL2UHV
SUINT1000RTXL2U
Input Voltage (< 70% Load):
Input Voltage (Full Load):
Output Voltage:
65-138V
80-138V
120V
130-275V
160-275V
208V
130-275V
160-275V
230V
Input Breaker Rating:
15A
8A
8A
Input Plug Type:
5-15P
15A
1000/800
18/6
6-15P
15A
1000/800
18/6
IEC 320-C14
10A
1000/800
18/6
36 VDC
CE
Recommended Utility Amps:
Output Capacity (VA/Watts):
Battery Runtime (Half Load/Full Load) Min.:
System Battery Voltage:
Approvals:
36 VDC
36 VDC
UL, cUL, FCC, NOM UL, cUL, FCC, NOM
Model:
SU1500RTXL2U
SU1500RTXL2UHV
SUINT1500RTXL2U
Input Voltage (< 70% Load):
Input Voltage (Full Load):
Output Voltage:
65-138V
80-138V
120V
130-275V
160-275V
208V
130-275V
160-275V
230V
Input Breaker Rating:
20A
10A
10A
Input Plug Type:
5-15P
20 A
1500/1200
17/5
48 VDC
6-20P
15 A
1500/1200
17/5
48 VDC
IEC 320-C14
15 A
1500/1200
17/5
48 VDC
CE
Recommended Utility Amps:
Output Capacity (VA/Watts):
Battery Runtime (Half Load/Full Load) Min.:
System Battery Voltage:
Approvals:
UL, cUL, FCC, NOM UL,cUL, FCC, NOM
Model
SU2200RTXL2U
SU2200RTXL2UHV
SUINT2200RTXL2U
Input Voltage (< 70% Load):
Input Voltage (Full Load):
Output Voltage:
65-138V
80-138V
120V
130-275V
160-275V
208V
130-275V
160-275V
230V
Input Breaker Rating:
30A
15A
15A
Input Plug Type:
5-20P
20A
2200/1600
18/6
6-20P
20A
2200/1600
18/6
48 VDC
IEC 320-C20
20A
2200/1600
18/6
48 VDC
CE
Recommended Utility Amps:
Output Capacity (VA/Watts):
Battery Runtime (Half Load/Full Load) Min.:
System Battery Voltage:
Approvals:
48 VDC
UL, cUL, FCC, NOM UL, cUL, FCC, NOM
14
(continued)
Specifications
Model
SU3000RTXL3U
SU3000RTXL3UHV
SUINT3000RTXL3U
Input Voltage (< 70% Load):
Input Voltage (Full Load):
Output Voltage:
65-138V
80-138V
120V
130-275V
160-275V
208V
130-275V
160-275V
230V
Input Breaker Rating:
40A
25A
25A
Input Plug Type:
L5-30P
30A
3000/2400
14/6
72 VDC
UL, cUL, FCC, NOM
L6-20P
20A
3000/2400
14/6
72 VDC
UL, cUL, FCC, NOM
IEC 320-C20
20A
3000/2400
14/6
72 VDC
CE
Recommended Utility Amps:
Output Capacity (VA/Watts):
Battery Runtime (Half Load/Full Load) Min.:
System Battery Voltage:
Approvals:
The policy of Tripp Lite is one of continuous improvement. Specifications are subject to change without notice.
FCC Specifications for Models with FCC Approval: This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense. The
user must use shielded cables and connectors with this product. Any changes or modifications to this product
not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
15
1111 W. 35th Street, Chicago, IL 60609 USA
773.869.1234 (USA) • 773.869.1212 (International)
200208159 93-2091_EN
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