Trilogy Touch Technology Computer Monitor T3 HB17A1 User Manual

Trilogy Touch Technology  
17” Chassis Touch Screen Monitor  
T3-HB17A1  
 
Copyright © 2004, Trilogy Touch Technology, Inc. All rights reserved  
The information contained in the document is subject to change without  
notice. Nor does the contained information constitute a warranty, either  
expressed or implied or as an obligation by Trilogy Touch Technology.  
Trilogy Touch Technology shall not be liable for the accuracy of the  
information, fitness for purpose or direct or indirect consequential damages.  
Patents, patents under application, trademarks, copyrights and other  
intellectual property rights may cover the information in this document.  
Manufacturers or products mentioned in this document have their own  
respective trademarks.  
 
GETTING STARTED  
WARNING: Do not operate the LCD Monitor with an unknown utility power voltage source. Usage of incorrect  
voltage may cause malfunctions and could cause fire or electric shock.  
INTRODUCTION  
Thank your for your selection of this Trilogy Touch Technology product. Bright and sharp images of text and graphics  
are what you will find with your LCD Monitor. This product provides multiple resolutions with a flicker-free, sharp, and  
vibrant color display, without the radiated emission and hazards of CRT monitors.  
FEATURES  
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Panel control functions  
Support for XGA resolution of 1024x768 pixels  
Wide viewing angle  
Wide tilting angle  
VESA DPMS power saving feature: powers off the monitor after a defined period of inactivity.  
Digital Character Smoothing  
Automatic Set-Up  
Windows 95/98/2000/XP Plug & Play Compliant  
Versatile, functional & User friendly OSD  
Plug & Play: Conforms to the VESA standards and support DDC1/2B specification  
Meets Energy Star guidelines for power management  
UNPACKING AND CHECKING OF THE PACKING CONTENTS  
Before unpacking your LCD Monitor, prepare a stable, level, and clean surface near a wall outlet. Set the LCD  
Monitor box in an upright position and open from the top of the box before removing the right/left cushions.  
It is highly recommended that all packaging materials be retained in the event that service is required.  
ACCESSORIES INCLUDED  
1 pc  
1 pc  
1 pc  
1 pc  
1 pcs  
USB or  
RS232  
cable  
VGA  
Cable  
Driver  
CD  
Power  
Cord  
Users  
Manual  
Page 1  
 
SYSTEM REQUIREMENTS  
The following are basic requirements for using the Monitor. Please check the specifications and Supported Video  
Timing section of this Users Guide for specifics.  
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This monitor requires connection to a personal computer. Both industry standard architecture and Macintosh  
hardware is supported.  
Various Operating System versions are supported for input operation. Please check the product features and  
specifications to insure that the OS you intend to use is supported. The included software installation disc  
contains the proper drivers for supported Operating Systems and devices.  
An analog, VESA standard video card for the PC is required. This monitor complies with DPMS and Plug &  
Play (DDC) standards.  
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The personal computer will require either a standard 9 pin serial COM port or USB port, depending on the  
product version of the monitor. If the serial COM port is a 25 pin, D-connector, then an adaptor to 9-pin male  
is required. In addition, consideration should be given to system IRQ assignments for serial operation, as the  
controller cannot share an IRQ.  
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There should be enough electrical outlets to support the system installation. This would include the  
calculation of total current requirements. Although not a strict requirement, a surge protected power source  
is recommended.  
USING TOUCH INPUT  
The surface of this LCD Monitor is a sensor. Some degree of caution is required to insure the effectiveness and long  
life as an input device. Avoid using sharp objects such as pens, pencils, scissors or screwdrivers as a pointing stylus.  
After installation of the driver software, a calibration should be performed. This action insures that the graphic  
coordinates match the coordinates, sometimes called mapping.  
Different software applications may require specific “mouse click” parameters. The control panel will allow selection  
of multiple types of mouse button actions.  
Page 2  
 
INSTALLING THE MONITOR  
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DO NOT install the monitor in areas where sudden temperature changes may occur, or in humid, dusty, or  
smoky environments as it may cause fire, electric shock or damage.  
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DO NOT expose this product to rain, water, moisture, or sunlight  
MAINTAIN good ventilation; covering of ventilation slots or holes may cause a fire  
PLACE the monitor at least 4” (or 10 cm) way from the walls  
SAFE storage temperature of the LCD Monitor is in a range of -20 to +65  
Install the software drivers via the supplied CD following standard operating system procedures  
NOTE  
Remember that the connection of USB devices is done after the software drivers are loaded. Further  
instructions are provided during software installation and through the Help files on the driver CD.  
CONNECTING THE MONITOR  
1. Turn off the PC and the LCD Monitor before making any connections.  
2. Use the supplied VGA cable to connect the VGA connector of the LCD Monitor to the VGA port of the PC  
system.  
3. Connect the male end of the power cord into a wall socket and the female end to the Monitor.  
4. If your Monitor has a USB interface, use the supplied USB cable to connect the USB connector of LCD  
Monitor to the USB port of the PC system. Remember to follow proper software driver installation.  
5. If your Monitor has a RS232 serial interface, unplug the PC keyboard and reconnect it to the supplied serial  
cable power adaptor. Connect the other end of the adaptor to the keyboard connector on the PC. Connect  
the serial D-connector to and standard PC serial comport. Connect the other end or the serial interface cable  
to the Monitor.  
6. Turn on your computer, and then turn on your LCD Monitor.  
uPower  
Plug the power cord in.  
vInput 1  
Connect with detachable VGA cable.  
wInput 2  
Connect to USB/RS232 cable  
(Touch Function)  
NOTE  
For added protection, it is recommended to use a Surge Protection device plugged between the AC Adapter  
and the electrical wall outlet to prevent the effects of sudden current variations from reaching the LCD  
Monitor. Sudden peaks of electricity may cause damage to the Monitor.  
Page 3  
 
OPERATING THE MONITOR  
Users can adjust the picture to the desired brightness and sharpness by following these instructions. The adjustment  
buttons utilize a security feature that required the use of a paper clip or pin to activate each selection. This is  
accomplished through pinholes in each button except the power on/off.  
1
2
3
4
Power Switch  
Power On/Off  
Automatically optimize positions, phase &  
clock when OSD is not shown  
Auto  
Exit /  
/
Exit the OSD menu when OSD is shown  
Selection or adjustment when OSD is  
shown/Quick brightness adjustment  
Adjustment when OSD is shown/Quick  
contrast adjustment  
/
5
6
Menu  
Enter OSD/Access sub-menu & selection  
Page 4  
 
HOW TO USE THE OSD (ON SCREEN DISPLAY)  
The OSD function allows the user to easily adjust the display to the desired requirements. The OSD menu includes a  
main menu and sub-menus.  
OPERATING PROCEDURE  
Use the buttons on the right side control panel to adjust the OSD (see Operating the Monitor).  
Color Temp. Selection  
Language  
Volume Adjustment  
Image Adjustment  
Settings  
Input Source Selection (optional)  
Current Audio Status  
Source Resolution & Frequency  
Status  
Color Temp. Status  
Input Source Status  
TO MAKE OSD ADJUSTMENTS:  
1. Power on the LCD Monitor.  
2. Press “MENU” button to pop up the OSD menu.  
3. Press “+” or “-” button to select menu item.  
4. Press “MENU” button to select sub-menu.  
5. Press “+” or “-” button to select sub-menu item.  
6. Press “EXIT” button when finished adjusting and accept the user setting.  
7. Press “Auto” button to process auto tune function.  
ADDITIONAL INFORMATION ABOUT THE ON SCREEN-DISPLAY  
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The OSD disappears (times-out) several seconds after you stop pressing the buttons while performing an  
adjustment. This function can be adjusted up to 60 seconds allowing the user more time. This adjustment is  
Page 5  
 
made in the “Settings” submenu.  
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Any changes made are automatically saved in the Monitor memory when the OSD disappears. Turning off the  
power should be avoided while using the OSD, as this may not allow changes to be saved.  
Adjustments for clock, phase and positions are saved for each signal timing or screen resolution. Except for  
these adjustments, all other adjustments have only one setting that applies to all signal timing.  
The submenu color will change from white to pink when the function is selected.  
You can skip the OSD menu and display commonly used adjustment scales directly by using the following  
button operations (refer to previous diagram for button locations):  
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Press the Brightness Button (3) when the Menu  
is not displayed.  
Brightness  
Press the Contrast Button (2) when the Menu is  
not displayed.  
Contrast:  
Auto  
Setting:  
Press the Auto Button (5) when the Menu is not  
displayed.  
The Auto Adjust process may take as much as 10 consecutive seconds. The display image will make noticeable  
changes as the Auto Adjust function completes.  
SELF-TEST CHECK:  
This product provides a self-test ability, through which you can check whether the LCD monitor functions are working  
properly. If your LCD monitor is properly connected, but there is no image showing and the power indicator light on the  
Monitor displays orange, please follow the steps below:  
1. Turn off both the computer and LCD monitor.  
2. Unplug the video signal connector from the back of the computer.  
3. Turn the LCD monitor on.  
The monitor should display “No Signal Input” on the screen and the power LED indicator should be orange. If no  
display is observed, there may be a problem with the Monitor.  
Turn off the LCD monitor and reconnect the signal cable, then turn the computer and LCD monitor on. As the  
computer boots, there should be a video display and the power LED should now be green. If the LED of the monitor is  
an orange color after completing the steps above, please check your VGA card and computer system.  
Page 6  
 
MENU TABLE  
Primary Secondary  
Directory Directory  
Description  
Image  
Brightness  
Contrast  
Clock  
Adjust the brightness of the screen.  
Adjust the contrast of the image.  
Adjust the clock pulse of the image.  
Adjust the focus of the image.  
Phase  
H. Position  
V. Position  
Sharpness  
Move the image left and right on the screen.  
Move the image up and down on the screen.  
Adjust the picture sharpness of lower  
resolutions.  
Audio  
Color  
Volume  
Mute  
Adjust the volume of the audio.  
Set the audio mute to be on or off  
Set the color temp. to 9300K white color.  
Set the color temp. to 7500K white color.  
Set the color temp. to 6500K white color.  
9300K  
7500K  
6500K  
User/Red  
User/Green  
User/Blue  
Adjust red/green/blue gain.  
Language English  
Français  
Select the OSD language.  
Adjust OSD display time setting.  
Move OSD display position to any one of the  
following 5 positions within the overall screen.  
Italiano  
Deutsch  
Español  
1
4
2
5
3
Settings OSD Timeout  
OSD Position  
Auto Setting  
Set up to adjust clock, phase and positions  
automatically.  
Recall  
Restore to factory settings  
Input  
Analog  
Select Analog input source:  
Source  
Page 7  
 
FOR YOUR SAFETY  
WARNING  
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ALWAYS OPERATE UNDER KNOWN POWER SUPPLY  
Usage of incorrect voltage will cause malfunctions and may cause fire or electric shock.  
PROTECT and CORRECTLY USE THE SIGNAL CABLES  
Do not pull or bend the power cable and signal cable or place the monitor or any heavy objects on the cables.  
If the cables are damaged, they may cause fire or electric shock.  
IMMEDIATELY STOP OPERATING THE MONITOR WHEN YOU DETECT ANY ABNORMAL  
OCCURRENCES  
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If you notice any abnormal phenomenon such as strange noise, smoke or smells, unplug the monitor and  
contact your dealer or the nearest service center immediately.  
DO NOT REMOVE THE CABINET  
Removing the cabinet may expose you to the danger of fire or electric shock. Opening the product will void the  
warranty.  
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DO NOT PUT ANY FOREIGN OBJECT INSIDE THE MONITOR  
Modification of this product may result in improper operation as well as voiding the warranty.  
DO NOT USE THE MONITOR NEAR WATER  
Operating the monitor in close proximity to water where the water may enter the device may cause fire or  
electric shock.  
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BAD WEATHER CONDITIONS  
It is advisable not to operate the monitor during heavy thunderstorms as intermittent breaks in power may  
cause malfunctions. Do not the plug under these circumstances as it may cause electric shock.  
CAUTION  
DISCONNECT CABLES WHEN MOVING THE MONITOR  
ÿWhen moving the monitor, always turn off the power, unplug the monitor, and disconnect the signal cables.  
DO NOT THE ELECTRICAL CONNECTIONS WITH WET HANDS  
ÿPulling or inserting the plug with wet hands may cause electric shock.  
HOLD THE PLUG WHEN DISCONNECTING  
ÿTo disconnect the power cable or signal cables, always pull the cables by the plug. Never pull on the cable as this  
may cause fire or electric shock.  
OTHER CONSIDERATIONS  
Ergonomics Recommendations  
Do not operate the monitor in a dark room or against a bright background. For optimal viewing comfort, the monitor  
should be just below eye level and 30-60 cm (16-24 inches) away from your eyes. When using the monitor over a  
prolonged period of time, a ten-minute-break per hour is recommended.  
Page 8  
 
SPECIAL NOTES ON LCD MONITORS  
The following are normal with LCD Monitors and do not indicate a problem.  
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When the LCD Monitor is first powered on, the picture may not fit in the display area. This is because of the  
type of computer graphics system that is used. In such case, adjust the picture position to a desired image  
(See Operating the Monitor).  
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The screen may flicker during initial use. Turn off the power and then turn it on again the flickering should  
disappear.  
Users may notice some uneven brightness on the screen depending on the desktop resolution they use. It is  
normal for LCD Monitors to show uneven brightness.  
Due to the nature of the LCD displays, images displayed on the screen for long periods of time may still  
appear after the screen content has been changed. This phenomenon can be corrected, over time, by  
switching display content or leaving the monitor off for a number of hours.  
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If the screen becomes dark, flickers, or does not light-up, contact your dealer or the nearest service center for  
a backlight replacement. Do not attempt to replace it yourself.  
CLEANING  
WARNING  
If you dropped any material or liquid such as water onto the monitor when cleaning, unplug the power cable  
immediately and contact your dealer or the nearest service center. Always make sure your hands are dry  
when unplugging the power cable.  
CAUTION  
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For safety reasons, turn-off the power switch and unplug the monitor before cleaning.  
Do not scratch or rub the screen with a hard object.  
Never use any of the following solvents on the LCD Monitor. Such harsh chemicals may cause  
damage to the cabinet and the sensor:  
Thinner Spray-type cleaner, Benzene, Wax, Abrasive cleaner, Acid or Alkaline solvent  
CABINET  
Remove dirt with a lightly moistened cloth and a mild solvent detergent. Then wipe the cabinet with a soft dry  
cloth.  
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DISPLAY AREA (SENSOR)  
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Periodic cleaning with a soft dry cloth is recommended. Non-abrasive household window-type cleaners are  
recommended.  
Do not use tissue to clean the display area. It may scratch or dull the LCD screen.  
Page 9  
 
POWER MANAGEMENT  
This LCD Monitor complies with the VESA DPMS (version 1.0p) power management specification. DPMS provides  
four types of power saving modes by detecting the horizontal or vertical sync signal. As well, the computer graphic  
card also needs to be DPMS compliant to utilize these modes.  
Power Power  
Recovery  
Item  
DPMS Mode Display  
H-sync V-sync  
LED  
Consumption Time  
1
2
3
4
On  
Normal  
Green Normal  
Amber 5W  
---  
On  
On  
Stand By  
Suspend  
Off  
No Display  
No Display  
No Display  
3 sec  
3 sec  
3 sec  
< 10 KHz On  
Amber  
5W  
On  
< 10 Hz  
Amber 5W  
< 10 KHz < 10 Hz  
SUPPORTED TIMING  
Analog  
Display Mode  
Horizontal Frequency Vertical Frequency  
640 x 480  
31.5 KHz  
37.5 KHz  
37.8 KHz  
31.5 KHz  
35.2 KHz  
37.9 KHz  
46.9 KHz  
48.1 KHz  
48.4 KHz  
56.5 KHz  
60.0 KHz  
35.0 KHz  
49.7 KHz  
60.0 Hz  
75.0 Hz  
72.8 Hz  
70.1 Hz  
56.3 Hz  
60.3 Hz  
75.0 Hz  
72.0 Hz  
60.0 Hz  
70.1 Hz  
75.0 Hz  
66.7 Hz  
74.6 Hz  
VGA  
720 x 400  
800 x 600  
SVGA  
VESA  
1024 x 768  
XGA  
VGA  
640 x 480  
832 x 624  
Macintosh  
MS-DOS  
640 x 350  
31.5 KHz  
70.1 Hz  
TROUBLESHOOTING PROCEDURES  
If the LCD Monitor fails to function correctly, please follow these steps for a possible solution.  
1. Perform the adjustments according to Operating the Monitor section.  
2. Refer to the following troubleshooting chart if you cannot resolve the problem from other sections of this Users  
Guide.  
3. If the problem is not described below or you cannot correct the problem, stop using the monitor and contact your  
dealer or the nearest service center for further assistance.  
Page 10  
 
PROBLEM  
No Display.  
CHECK TO SEE:  
Is the power cord is firmly plugged in the socket.  
Is the power switch is turned on.  
a) Power indicator does not light up.  
Is the AC outlet is OK. Please check using another piece  
of equipment.  
Is a blank screen saver is active, use the keyboard or  
mouse to activate.  
Increasing the CONTRAST and/or BRIGHTNESS to  
display an image.  
b) Power indicator is green.  
Is the computer is ON.  
Is the signal cable is properly connected at both ends.  
Is the signal timing of the computer is within the spec of  
the monitor.  
Is the power management mode is activated, use the  
keyboard or mouse to activate.  
c) Power indicator is amber.  
Is the computer is ON.  
Is the signal cable is properly connected at both ends.  
Is the signal timing of the computer is within the spec.  
Is the video output level of the computer within the spec.  
(assuming the CONTRAST and BRIGHTNESS controls  
has no effect.)  
Display is too dark or too bright.  
Is the signal timing of the computer is within the spec.  
Some graphic cards have their own positioning controls.  
Is the power voltage is within the spec.  
Is the signal timing of the computer is within the spec.  
Is the signal cable is properly connected at both ends.  
Is the signal timing of the computer is within the spec, or  
there is a graphic card failure  
Display is not in the center.  
Display is shaking.  
Display is not synchronized.  
Is the video output level of the computer is within the  
spec.  
Page 11  
 
CONFORMITY AND COMPLIANCE  
FCC Compliance Statement  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of  
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the  
equipment is operated in a residential installation. This device generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a particular installation. If this  
device does cause harmful interference to radio or television reception (this can be determined by turning, the device  
off and on), you are encouraged to try to correct the interference by one or more of the following measures:  
·
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Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Caution  
To comply with the limits for an FCC Class B computing device, you should use the shielded  
signal cord and shielded power cord supplied with this unit. The Federal Communication  
Commission warns that changes or modifications of the unit not expressly approved by the  
party responsible for compliance could void the user’s authority to operate the equipment.  
RADIO FREQUENCY INTERFERENCE STATEMENT  
Warning:  
This is a Class B product. In a domestic environment this product may cause radio interference  
in which case the user may be required to take adequate measures.  
CANADIAN DOC NOTICE  
For Class B Computing Devices  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in  
the Radio Interference Regulation of the Canadian Department of Communications.  
CE MARKING DECLARATION OF CONFORMITY  
This LCD Monitor complies with the requirements of related European standards, which include:  
·
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Emission: EN 55022, EN 61000-3-2, EN-61000-3-3  
Immunity: EN 50082-1  
Safety: EN 60950 [Low-Voltage Directive (73/23/EEC)  
ENERGY STAR  
This product meets the Energy Star guidelines for energy  
efficiency.  
Page 12  
 
PRODUCT SERVICE AND SUPPORT  
Should this product fail or require service, please contact your Dealer or Distributor for service or support. The Dealer  
or Distributor may have specific programs for support of this product, or may provide specific services outside the  
scope of the manufacturer’s original warranty.  
Should support from the manufacturer become necessary, please use the contact information listed below. Be  
prepared to provide the following information, which is required.  
ÿThe product model and serial number, found of the rear sticker of the monitor itself.  
ÿYour name, company name and telephone number. As well, a shipping address may be necessary which cannot be a  
post office box.  
·
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The name of the dealer or distributor from which the product was purchased.  
The ability to provide specific failure details.  
Support is limited to the monitor. Application software issues, Operating System operation or installation, PC  
troubleshooting or software program development is beyond the scope of available technical support.  
CONTACT INFORMATION  
Mailing Address:  
Trilogy Touch Technologies  
One New Hampshire Avenue, Suite 125  
Portsmouth, NH 03801  
Telephone Number:  
800 360-9019  
Technical Support FAX:  
Technical Support Email  
866 398-3601  
PRODUCT REGISTRATION  
Trilogy products may be registered at our website. Doing so insures that any information, updates or revisions  
concerning the product are sent. Be prepared to supply the model number, serial number and purchase vendor, as  
well as contact information.  
Page 13  
 
Warranty (United States)  
Trilogy Touch Technology  
TOUCH MONITOR LIMITED WARRANTY  
A. Limited Warranty  
Trilogy Touch Technology, Inc. (“Trilogy”) warrants the TFT-LCD touch monitor(s) (“the Monitor”) or (“product”) you  
have purchased from Trilogy or from a Trilogy Authorized Reseller, to be free from defects in materials and  
workmanship under normal use for a period of three (3) years. The warranty period begins on the date of purchase.  
Your original purchase invoice (sales receipt) is your proof of purchase. If you cannot provide the original purchase  
invoice (sales receipt), the warranty period will be based on the manufacture date-code shown on the monitor. A  
Monitor that has been exchanged is warranted starting at the original date of purchase. The burden of warranty  
entitlement is solely on the customer.  
Should a defective product meet the warranty terms, Trilogy may provide an advance replacement product, shipped  
within 24 business hours, at the customer’s request. Monetary security for the replacement is required.  
This warranty extends only to the original purchaser; it is not transferable to anyone who subsequently purchases,  
leases, or otherwise obtains the Monitor. It excludes expendable parts. During the warranty period, Trilogy will repair  
or replace defective hardware with new or equal to new parts and products. All exchanged parts and monitors  
replaced under this warranty will become the property of Trilogy. During the warranty period, there will be no charge  
for labor or parts. Freight costs to return products to Trilogy will be the customer’s responsibility. If, after repeated  
efforts, Trilogy is unable to repair the Monitor to good working order, the product may be replaced with an equal  
product, solely at Trilogy’s discretion. Customers must notify Trilogy Technical Support, in writing within 30 days of a  
service incident. If Trilogy determines that the product does not meet the warranty entitlements, then Trilogy’s sole  
responsibility will be to offer a billable repair.  
B. Warranty Limitation; Exclusion; Exclusive Remedies  
This Limited Warranty does not extend to any Monitor that has been damaged; a) during or as a result of use other  
than for its normal intended purpose, failure to use the monitor in accordance with the User’s Manual which  
accompanies it, misuse, abuse, or negligence; (b) by the use of parts not manufactured or sold by Trilogy; (c)  
modifications of the Monitor; (d) as a result of services by anyone other than Trilogy or freight damage when returning  
the monitor to Trilogy or Trilogy’s Service Center; (f) due to unusual physical or electrical stress or interference, failure  
or fluctuation of electrical power, lighting, static electricity, fire, floods, or any acts of God.  
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, RIGHTS OR CONDITIONS, EXPRESSLY OR  
IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF  
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND CIRCUMSTANCES ARISING FOR  
DEALING, CUSTOM OR THE USAGE OF TRADE. THE BUYER IS RESPONSIBLE FOR DETERMINING IF THE  
PRODUCT IS SUITABLE FOR A SPECIFIC PURPOSE AND/OR MEETS THE BUYER’S PRODUCTION  
REQUIREMENTS. TRILOGY SHALL NOT BE HELD LIABLE FOR ANY DAMAGES, INCIDENTAL OR  
CONSEQUENTIAL, ARISING FROM OR IN CONNECTION TO THE USE OF THEIR PRODUCTS WHETHER OR  
NOT IT IS CONSISTENT WITH ANY OTHER STATEMENT MADE IN THE WARRANTY DOCUMENT.  
THIS LIMITED WARRANTY GIVES THE BUYER SPECIFIC LEGAL RIGHTS. THERE MAY ALSO BE OTHER  
RIGHTS THAT VARY FROM STATE TO STATE. BUYERS ARE ADVISED TO CONSULT APPLICABLE STATE  
OR PROVINCIAL LAWS FOR FULL DETERMINATION OF RIGHTS.  
Page 14  
 
C. Trilogy Service Policies  
Product service is subject to the following terms and conditions. Customers may contact their dealer or distributor for  
their respective service entitlement and policies.  
1. Service is available for Monitors purchased and located in the continental United States, Canada, Alaska, Hawaii  
and Puerto Rico. Shipments to customers cannot be made to PO Boxes. Material returned to the Trilogy  
Service Center may not come via USPS, as not all locations have parcel delivery.  
2. Prior to obtaining service you must contact the Technical Support group. Please have the model number, serial  
number, and date of purchase, ready when you call. The serial number (S/N) and model number are located on  
the back of the monitor.  
3. Products must be out of specification for service. Trilogy Touch Technology is the sole judge.  
4. Trilogy Technical Support will attempt to help you resolve your problem over the telephone. During problem  
resolution, Trilogy will require your assistance in performing routine diagnostic procedures. If appropriate, Trilogy  
will then issue you a Return Materials Authorizations (RMA) number to be used as a means of identifying the  
Monitor. NO PRODUCT MAY BE RETURNED FOR ANY REASON WITHOUT A RMA. FAILURE TO DO SO  
WILL RESULT IN REFUSED SHIPMENTS.  
5. Service must take place by returning the monitor to the designated Trilogy Service Center. The proper address  
will be supplied at the time the RMA is issued. DO NOT RETURN PRODUCTS FOR SERVICE TO THE  
CORPORATE ADDRESS. You must prepay any shipping charges, export taxes, custom duties and taxes or any  
other charges associated with transporting the Monitor. In addition, you are responsible for insuring the Monitor  
during shipment. You assume the risk of loss during shipment. Use the original shipping and packing materials  
and include a description of the symptoms of the problem. If the original shipping and Packing materials and  
boxes are not available, please make sure the monitor is properly packaged and secured inside a shipping  
container. THE RETURN MATERIALS AUTHORIZATION (RMA) NUMBER MUST BE PLACED ON THE  
EXTERIOR OF THE SHIPPING CONTAINER. PHYSICAL DAMAGE THAT OCCURRED DURING SHIPMENT IS  
NOT WARRANTED.  
6. RMAs EXPIRE IN 30 DAYS OF ISSUE DEFECTIVE PRODUCTS THAT HAVE A RMA MUST BE RETURNED  
WITHIN THAT TIME.  
7. Trilogy is not responsible for a monitor shipped to the Authorized Service Center. Products that arrive physically  
or cosmetically damaged or scratched, including but not limited to, scratches on the Monitor, the panel, or bezel,  
or damage beyond normal usage, will not be eligible for replacement. In this event, remedial service will be repair  
and return. PRODUCTS THAT ARRIVE WITH COSMETIC OR PHYSICAL DAMAGE AT THE AUTHORIZED  
SERVICE CENTER FROM AN ADVANCED REPLACEMENT, WILL BE ASSESSED A REPAIR CHARGE.  
8. Advance Replacement: Customers that need a replacement monitor as soon as possible to decrease down time,  
can arrange for cross shipping using a Credit Card as collateral. The value of the monitor will be authorized on the  
customer’s credit card and held as collateral upon the shipment of the replacement monitor from the Trilogy  
Service Center. The amount authorized will be cancelled upon receipt of the defective monitor back from the  
customer. Shipment will be made via the most economical ground service. Standard policy terms apply to  
Advance Replacement products. Please see above.  
Page 15  
 
17” Chassis Monitor T3-HB17A1 Dimension Drawing  
Trilogy Touch Technology  
Dimensions in mm  
 

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