Thermador Cooktop SGC456 User Manual

CARE AND USE MANUAL  
for  
STEEL GAS COOKTOPS  
with FULL SURFACE GRATES  
30" MODELS  
36" MODELS  
SGC304,  
SGC365,  
SGCS304*  
SGCS365*  
45" MODELS  
SGC456,  
SGCS456*  
To the Installer: Leave this Owners Manual with the cooktop.  
To the Consum er: Retain this Care & Use Manual for future reference  
* SGCS Models Include ExtraLow® Feature  
 
Table of Contents  
Safety Instructions ...................................... 1-2  
O perating Instructions  
Care and Cleaning  
Cleaning the Cooktop............................................9  
Cooktop Cleaning Chart .................................9-10  
Features of Your Cooktop ...................................3  
Sealed Burners .........................................................4  
Burner Caps..............................................................4  
Grates ........................................................................4  
Burner Control Knobs...........................................4  
Burner Control Bezels ...........................................5  
Electronic Ignition/Reignition ...............................5  
Typical Flame Characteristics...............................5  
Power Failure ...........................................................5  
ExtraLow® Burners.................................................6  
Proper Cookware ...................................................7  
Cooking Chart .........................................................8  
Problem Solver  
In Case of a Power Failure ....................................5  
Before Calling for Service .................................. 11  
Consum er Services  
Warranty ................................................................ 12  
How to Obtain Service ....................................... 11  
Data Plate Information....................... Back Cover  
IMPORTANT SAFETY INSTRUCTIONS  
Read all instructions before using this appliance.  
COOKTOP SAFETY  
!
W ARNING To reduce the risk of fire,  
electric shock, or injury to persons, take  
these precautions:  
WARNING:  
If the information in this manual is not followed  
exactly, a fire or explosion may result causing  
property damage, personal injury or death.  
!
!
This appliance is intended for normal family house-  
hold use only. See the Warranty. If you have any  
questions, contact the manufacturer.  
Do not st ore or use gasoline or ot her  
flam m able vapors and liquids in the vicinity of  
this or any other appliance.  
Have the cooktop installed and grounded by a quali-  
fied technician. Have the installer showyouwhere the  
gas shut-off valve is located.  
W HAT TO DO IF YO U SMELL GAS:  
Do not repair or replace any part of the appliance  
unless specifically recommended in this manual. All  
other servicing should be referred to a qualified  
technician.  
Do not try to light any appliance.  
Do not touch any electrical switch.  
Do not use any phone in your building.  
For proper lighting and performance of the burners,  
keep the igniters clean and dry.  
Immediately call your gas supplier from a  
neighbors phone.  
In the event that a burner goes out and gas escapes,  
open a window or a door. Wait at least 5 minutes  
before using the cooktop.  
Follow the gas suppliers instructions.  
If you cannot reach your gas supplier, call the  
fire department.  
Do not obstruct the flow of combustion and ventila-  
tion air.  
Installation and service must be performed by  
a qualified installer, authorized service agency  
or the gas supplier.  
Do not use aluminum foil to line any part of the  
cooktop.  
If the cooktop is near a window, be certain that  
curtains or any other window covering do not blow  
over or near the burners; they could catch on fire.  
PAGE 1  
 
IMPORTANT SAFETY INSTRUCTIONS  
!
!
Read all instructions before using this appliance.  
PERSONAL SAFETY  
During cooking, set the burner control so that  
the flam e heats only the bottom of the pan and  
does not extend beyond the bottom of the pan.  
W ARNING —To reduce the risk of  
injury to persons, in the event of a  
grease fire, observe the following:  
!
Take care that drafts like those from fans or forced air  
vents do not blow flam m able m aterial toward  
the flam es or push the flam es so that they  
extend beyond the edges of the pan,  
1. SMOTHER FLAMES with a close-fitting lid, cookie  
sheet, or other metal tray, then turn off the gas  
burner. BE CAREFUL TO PREVENT BURNS. If the  
flames do not go out immediately, EVACUATE AND  
CALL THE FIRE DEPARTMENT.  
Always position handles of utensils inward so  
they do not extend over adjacent work areas, burn-  
ers, or the edge of the cooktop.  
2. Do not use water on grease fires.  
3. NEVER PICK UP A FLAMING PAN You may be burned.  
W ear proper apparel. Loose fitting garments or  
hanging sleeves should never be worn while cooking.  
4. Use an extinguisher ONLY IF:  
You know you have a Class ABC extinguisher, and  
you already know how to operate it.  
The fire is small and contained in the area where  
it started.  
In the event that personal clothing catches fire, DROP  
AND ROLL IMMEDIATELY to extinguish flames.  
Never let clothing, potholders, or other flam -  
m able m aterials com e in contact with hot  
burners or hot burner grates.  
The fire department is being called.  
You can fight the fire with your back to an exit.  
Never use the cooktop to warm or heat a room.  
Use only certain types of glass, heatproof glass-  
ceram ic, ceram ic, earthenware, or other glazed  
utensils that are suitable for cooktop use.  
Children should not be left alone or unat-  
tended in an area where appliances are in use.  
They should never be allowed to sit or stand on any  
part of the appliance.  
Do not clean the cooktop while it is still hot.  
Some cleaners produce noxious fumes when applied  
to a hot surface.  
CAUTIO N: Do not store item s of interest to  
children above or at the back of the cooktop .  
CAUTIO N: Do not allow alum inum  
foil, plastic, paper or cloth to com e in  
contact with a hot burner or grate. Do  
not allow pans to boil dry.  
Do not store flam m able m aterials on or near  
the cooktop.  
!
When using the cooktop: DO NO T TO UCH THE  
BURNERGRATES ORTHE IMMEDIATE SUR-  
RO UNDING AREA.  
California Proposition 65 - Warning: Burning gas  
cookingfuelgeneratessome by-productswhichare onthe  
list of substances which are known by the State of  
California to cause cancer or reproductive harm. To  
minimize exposure to these substances, always operate  
this unit according to the instructions contained in this  
booklet and provide good ventilation.  
Use onlydrypotholders;moist or damppotholders  
on hot surfaces may cause burns from steam.  
Never leave the cooktop unattended when in  
use. Boil-overs cause smoking, and greasy spill-overs  
may ignite.  
PAGE 2  
 
FEATURES OFYOUR COOKTOP  
(Not all features are on all m odels)  
2
1
30" Models O nly  
30" Models  
1
2
Position knobs so that knob  
indicators point to OFF. Un-  
4
4
1
2
derside of knobs  
and  
5
are marked REAR; knobs 4  
8
5
and  
are marked FRONT.  
5
7
3
2
1
36" Models  
1
2
3
8
7
5
4
5
4
3
2
1
45" Models  
1
2
7
3
4
5
6
8
6
5
4
Left Rear Burner 9,100 BTU/Hr (2.6 KW/Hr) and  
Control Knob  
1
2
5
Center Front Burner 9,100 BTU/Hr (2.6KW/Hr)  
and Control Knob ExtraLow feature* on Models  
SGCS365 and SGCS456. Also, Right Front Burner  
on Model SGCS304.  
Center Rear Burner 12,500 BTU/Hr (3.6 KW/Hr)  
and Control Knob ExtraLofeature* on Models  
SGCS365 and SGCS456. Also, Right Rear Burner on  
Model SGCS304.  
Right Front Burner 12,500 BTU/Hr (3.6 KW/Hr)  
and Control Knob  
6
Right Rear Burner 9,100 BTU/Hr (2.6 KW/Hr) and  
Control Knob  
3
4
7 Burner “OnLight SGCS304, SGCS365 &SGCS456  
Models Only  
Left Front Burner 12,500 BTU/Hr (3.6 KW/Hr) and  
Control Knob  
SerialNumber/ Data Plate (right front underside)  
8
Note: See Page 5 for information on ExtraLow  
(referred to as XLO®) Burners.  
PAGE 3  
 
COOKTOP OPERATION  
Burner Grates  
The position of each double grate is labelled on the  
underside edge of the grate as shown in the figure below.  
The following pages explain how each feature on the  
gas cooktop works and how to get the best cooking  
results.  
Follow these hints when cooking on the cooktop:  
Use proper cookware. (See Page 7.)  
Center the pan over the burner before turning the  
burner on.  
Refer to the Cooking Chart on Page 8 for suggested  
flame settings.  
Single  
(36"  
models  
only)  
Sealed Burners  
Center  
Universal  
(30" models only)  
Side  
Your new cooktop has sealed gas burners. There are  
no burner parts under the cooktop to clean, disassemble  
or adjust. Your cooktop has two different burner sizes,  
large and medium. Match the pan to the size burner.  
30" Models have two universal grates. Position the  
straight side in the center. They are interchangeable by  
rotating 180°.  
Burner Caps  
36" Models have one side grate, one center grate and  
one single grate. Position the grates on the cooktop as  
illustrated above.  
Porcelain  
Enamel Burner Cap  
45" Models have two side grates and one center  
grate. The side grates can be placed on either side of the  
center grate and the center grate may be rotated 180°.  
W ARNING: All grates must be properly  
positioned on the cooktop whenever the  
!
cooktop is in use. Each of the four feet  
Ports  
Locator  
must be placed into the corresponding  
dimples in the cooktop. See illustration on Page 8.  
Do not use a grate if the rubber feet are missing or  
damaged.  
Igniter  
Notch  
Burner Control Knobs  
Burner Base  
The burner cap is porcelainized steel. On the under-  
side of the cap is one locator which must fit into the  
corresponding notch on the burner base. If the burner  
capisnot placed correctly, the burner maynot light or the  
flame may not burn completely or correctly.  
W ARNING: Do not use the cooktop  
without allburner capsand allburner grates  
properly positioned.  
!
Burner “O N” Light (Models SGCS304,  
SGCS365 & SGCS456 only)  
The “ON” light is located to the right of the burner  
control knobs. When illuminated, it indicates that one or  
more burnersare inuse. It remainsonuntilallburnersare  
turned off.  
SGC models which do not feature ExtraLow® opera-  
tions have only standard burner controls and bezels.  
ExtraLowcooktops(SGCSmodels)have standard burner  
controls and bezels as well as 2 ExtraLow burner controls  
and bezels. (See Page 5.)  
PAGE 4  
 
COOKTOP OPERATION  
The ignitor should be clean and dry for proper opera-  
tion.  
• Avoid getting water or food on the igniter.  
Burner Control Knobs (continued)  
The standard burner controls have an infinite number  
of heat settings with no fixed positions. Refer to Page 3 to  
see the location of the burner and it corresponding knob.  
• If the igniter is wet or soiled, it may spark without  
igniting the burner, or even spark continuously when a  
flame is present.  
To operate: Select the appropriate control knob, push  
down and turn counterclockwise to the desired flame  
size. Turn OFF by turning the control knob clockwise to  
OFF.  
Note: If the burner does not light within 4 seconds,  
turn the burner off. Check to see that the cap is posi-  
tioned correctly on the burner base and the igniter is  
clean and dry. If a burner still fails to ignite, see Before  
Calling Service on the back cover.  
Burner Control Knob Bezels  
The bezels for standard burner controls feature one  
locator on the underside. This single locator snaps into  
the notch in the cooktop so that O FF is at the 12 oclock  
position.  
Typical Flam e Characteristics  
The bezels for ExtraLow® burner controls feature two  
locators on the underside. These two locators snap into  
two notches in the cooktop so that O FF is at the 12  
oclock position.  
The burner flame should be blue in color and stable  
with no yellow tips, excessive noise or fluttering. It should  
burn completely around the burner cap.  
Foreign particles in the gas line may cause an orange  
flame during initial use. This should disappear with use.  
Check burner cap to make sure port holes are not  
obstructed. If the ports are clogged, see Before Calling  
for Service’ on the back cover  
To rem ove knob and bezel: With burner in the  
OFF position, gently lift knob up and off. Use a plastic  
spatula to gently lift the bezel from the side.  
Note: An audible “pop” may be heard when the  
burner is turned off manually, or when cycling in the  
XLO® zone (SGCS models). The “popping” may be  
louder with LP gas than with natural gas.  
W ARNING: Do not reach through bezel  
opening into rough-in box.  
!
To replace bezel and knob: With OFF on the bezel  
in the 12 oclock position, press to snap in place. Replace  
control knob by placing indicator line at the 12 oclock  
position; press down flrmly. For m odels SGCS only,  
be sure to replace ExtraLow bezels in the 2 center  
burner positions.  
Power Failure  
In the event of a power failure, only the standard  
burners can be ignited manually. The two XLO burners  
on SGCS models cannot be ignited manually.  
If the cooktop is being used when a power failure  
occurs, turn all the burner control knobs to the O FF  
position. The standard burners can then be ignited manu-  
allybyholdingamatchat the portsand turningthe control  
knob to the HI position. Wait until the flame is burning all  
the way around the burner before adjusting the flame to  
the desired height.  
Electronic Ignition/Reignition  
The cooktop uses electronic igniters to light the  
burners. There is no pilot light. Each burner has its own  
igniter. If a burner flame blows out during use, the burner  
will automatically reignite.  
!
CAUTIO N: All four igniters spark when any  
single burner is turned ON or the reignition system is  
activated. Do not touch any of the burners when the  
cooktop is in use.  
W ARNING: The reignition feature will  
not workinthe event ofapower failure. See  
Page 6 for ExtraLow burners.  
!
PAGE 5  
 
COOKTOP OPERATION – ExtraLow® BURNERS  
(MODELS SGCS304/SGCS365/SGCS456)  
This feature is not on all m odels.  
Therm ador® ExtraLow Burners  
For Best Results  
Two burnersare enhanced withthe ExtraLow(XLO®)  
feature. W hen the control knob is set within the  
XLO zone, the flam e cycles O FF and O N auto-  
m atically for varying seconds every m inute. This  
cycling is norm al and allows you to simmer, poach,  
melt or hold cooked food without scorching or burning.  
Bring food to a boil; stir well to be sure all the food  
is boiling, then cover and reduce the setting to the  
XLO zone.  
Use a lid to keep a more constant cooking tempera-  
ture.  
Use a higher XLO setting if the pan is uncovered.  
How They Work  
Check the food occasionally to see if the control  
knob should be turned to a lower or higher setting.  
The burner flame will cycle ON and OFF each minute  
when the setting is at any position between LO (past  
detent) and XLO.  
If the control knob is set too low to maintain simmer,  
bring the food back to a boil before setting a higher  
simmer setting.  
The length of time the flame is ON and OFF depends  
on the knob setting.  
It is normal to stir food occasionally.  
Simmer bubbles may not be seen when the flame has  
cycled OFF.  
With a setting just below LO, the flame will be ON  
approximately 53 seconds and OFF 7 seconds of  
each minute.  
While the flame is ON, there may be bubbling.  
With a setting at the XLO position, the flame is ON  
approximately 7 seconds and OFF 53 seconds of  
each minute.  
There should be at least steam and a slight quivering  
of the liquid’s surface while simmering.  
The knob can be set to any position between LO and  
XLO.  
W ARNING:  
Do not clean or touch any of the burners  
when one or both XLO burners are in use.  
When the XLO burner automatically reig-  
nites, the igniters at all burners will spark.  
!
The numbers  
1-4 refer only to  
the Cooking Chart  
heat settings on  
Page 7.  
IMPO RTANT:The two XLO burners cannot be  
used during a power failure. Be sure to turn knobs  
OFF if a power failure occurs. The burners will not turn  
back on until both control knobs are turned OFF and then  
turned back ON again after power has been restored. See  
What To Do If You Smell Gas inside the Front Cover.  
ExtraLow Burner Control  
PAGE 6  
 
PROPER COOKWARE  
Cookware Characteristics  
Aluminum or copper bottomed pans conduct heat evenly.  
Steel pans, if not combined with other metals, may cook unevenly.  
Cast-iron cookware absorbs heat slowly and cooks more evenly at low-to-medium settings.  
Flat, heavy bottom pans provide even heat and stability.  
DO NOT USE pans that are thin, warped, dented or ridged as they heat unevenly.  
Match Pan Diam eter to Flam e Size  
– The flame should be the same size as the bottom  
of the pan or smaller. Do not use small pans with  
high flame settings as the flames can lick up the  
sides of the pan.  
Oversize pans that span two burners are placed  
front to rear, not side to side.  
Use Balanced Pans  
– Pans must sit level on the cooktop grate without  
rocking.  
– Center pan over burner.  
Use a Lid That Fits Properly  
– A well-fitting lid helps shorten the cooking time.  
Pans that span 2 burners, i.e. griddles, roasters and fish poachers, may be used when placed front to  
back. Adjust flame equally to cook evenly. Use the Thermador® accessory griddle Model AGGRIDDLE.  
To order call the 800 number listed below.  
Use a W ok with a flat bottom . If using a round bottomed wok, use the Thermador accessory support  
wok ring, Model AWOKRING. To order call the 800 number listed below.  
Canners and pressure cookers must meet the same requirements as described above.  
• After bringing contents to a boil, use lowest heat setting possible to maintain a boil or pressure (for  
pressure canners/cookers).  
Therm ador Custom er Service — 800/735-4328  
PAGE 7  
 
COOKING CHART  
Start Cooking  
or  
Continue Cooking  
Standard Burners  
Continue Cooking  
ExtraLow® Burners  
(SGCS models  
only)  
FO O D  
BREADS  
Med. – preheat skillet.  
Med. Lo to Med.  
Use Standard burner setting.  
French Toast, Pancakes  
Grilled Sandwiches  
CEREALS  
Cornmeal, Grits,  
Oatmeal  
Hl – cover, bring water  
to a boil, add cereal.  
Med. Lo to Med.  
finish cooking according  
to package directions.  
1 to XLO ® – to hold, cover*.  
CHO CO LATE  
LO to melt*.  
Remove when melted.  
2 to XLO – allow 10 to  
15 minutes to melt.  
1 to XLO – to hold*.  
DEEP FRYING  
Hl – heat oil  
Med. Hi to Hl – to  
maintain temperature.  
Use standard burner setting.  
EGGS  
Cooked in Shell  
Hl – cover, bring  
water to a boil, add  
eggs, cover.  
O FF to Low – cook 3  
to 4 minutes for soft  
cooked; or 15 to 20  
1 to XLO – cook 3 to 4  
minutes for soft cooked;  
or 15 to 20 minutes for  
minutes for hard cooked. hard cooked.  
Fried, Scrambled  
Med. to Med. Hi –  
melt butter, add egg.  
LO to Med. Lo –  
finish cooking.  
1 to XLO – to hold for  
a short period*,  
MEAT, FISH, PO ULTRY  
Bacon, Sausage Patties  
Hl – until meat starts  
to sizzle.  
Med. Lo to Med. – to  
finish cooking.  
Use Standard burner setting.  
Braising: Swiss Steak,  
Pot Roast  
Hl – melt fat, then  
brown on Med. Hi to  
Hl, add liquid, cover.  
LO to Med. Lo – cover, 3 to 1 – simmer until tender.  
simmer until tender.  
Frying: Chicken  
Hl – melt fat, then  
brown on Med.  
LO – cover, finish  
cooking.  
Use Standard burner setting,  
Pan Frying: Lamb Chops, Med. HI to Hl –  
Thin Steaks, Hamburgers, preheat skillet.  
Link Sausage  
Med. to HI –  
brown meat.  
4 to 3 – hold, uncovered,  
3 to 2 – hold, covered,  
Sim m ering: Stewed  
Chicken, Corned Beef,  
Poaching Fish  
Hl – cover, bring liquid  
to a boil.  
LO to Med. Lo  
4 to 1 – simmer slowly.  
PO PCO RN  
Med to Med. HI – cover, Med. to Med. Hi –  
Use Standard burner setting.  
heat until kernels  
start to pop.  
finish popping.  
PRESSURE CO O KER  
Meat, Vegetables  
Med. Hi to Hl – build  
up pressure.  
Med. Lo to Med. –  
maintain pressure.  
Use Standard burner setting.  
RICE  
Hl – cover, bring water to LO to Med. Lo – cover, 4 to 2 – cook according to  
boil, add rice, cover.  
cook according to  
package directions.  
package directions.  
1 to XLO – hold, cover.  
SAUCES  
Tomato Base  
Med. HI to Hl – cook  
meat/vegetables,  
follow recipe.  
LO to Med. Lo  
2 to XLO – simmer*  
(2 to 3 to thicken sauce,  
uncovered).  
White, Cream, Bernaise,  
Hollandaise  
Lo to Med. Lo – melt  
fat, follow recipe.  
LO to Med. Lo –  
finish cooking.  
1 to XLO – to hold, cover*.  
SO UPS, STEW S  
Hl – cover, bring  
liquid to a boil.  
LO to Med. Lo –  
simmer.  
3 to 2 – simmer*  
1 to XLO – to hold, cover*.  
STIR FRY  
Hl – heat oil, add  
vegetables.  
Med. HI to Hl –  
finish cooking.  
Use Standard burner setting.  
VEGETABLES  
Fresh  
* Stir occasionally  
Hl – cover, bring  
water and vegetable  
to a boil.  
Med. Lo to Med. –  
cook 10 to 30 minutes,  
or until tender.  
1 to XLO – to hold, cover*.  
PAGE 8  
 
CLEANING THE COOKTOP  
The entire Cooktop can be safely cleaned by wiping with a soapy sponge, then  
rinsing and drying. If stubborn soil rem ains, follow the recom m ended cleaning  
m ethods below.  
36" Models  
Always use the mildest cleaner that will do the job. Use clean, soft cloths, sponges or paper  
towels.  
Rub stainless steel finishes in the direction of the grain. Wipe area dry to avoid water marks.  
Before cleaning, be certain the burners are turned off and the grates are cool.  
Do not clean removable cooktop parts in any self-cleaning oven.  
After cleaning, place all parts in their proper positions before using cooktop.  
The cleaners recommended below and on the following page indicate a type and do not constitute an  
endorsement of a particular brand. Use all products according to package directions.  
Cooktop Cleaning Chart  
Cooktop Part / Material  
Suggested Cleaners  
Im portant Rem inders  
Burner Base and  
Burner Cap, underside  
/ Aluminum Alloy  
• Detergent and hot water; rinse and • Do not soak burner caps.  
dry.  
• Do not scratch or gouge the port  
openings.  
• Abrasive Cleansers: Brillo® or  
S.O.S.® pads. Rinse and dry.  
• Hot sudsy water; rinse and dry • Acidic and sugar-laden spills  
Burner Cap and  
exterior finish /  
Porcelain Enamel  
thoroughly.  
deterioate the porcelain enamel.  
Remove soil immediately.  
• Do not use wet sponge or towel  
on hot porcelain.  
• Do not soak burner caps.  
• Always apply minimal pressure  
with abrasive cleaners.  
• Nonabrasive Cleansers: Ammonia,  
Fantastic®, Formula 409®.  
MildAbrasive Cleansers:BonAmi®,  
Ajax®, Comet®.  
Liquid cleaners: Kleen King®, Soft  
Scrub®.  
Stiff nylon bristle tooth brush to  
clean port openings.  
• Reassemble. Make sure that the cap  
is seated on the base and aligns  
with the notches.  
Continued, please turn page  
PAGE 9  
 
Cooktop Cleaning Chart,  
continued from previous page  
Cooktop Part / Material  
Suggested Cleaners  
Im portant Rem inders  
Control Knobs and Bezels /  
• Hot sudsy water; rinse and dry • Do not soak knobs or bezels.  
immediately.  
Plastic  
• Do not force knobs onto wrong  
• To remove bezels, see Page 5.  
• To remove knobs, lift straight up.  
valve shaft.  
Exterior Finish / Stainless Steel  
• Nonabrasive Cleaners: Hot water Stainless steel resists most food  
and detergent, ammonia, Fantas-  
tic®, Formula 409®. Rinse and dry  
immediately.  
stains and pit marks providing the  
surface iskept cleanandprotected.  
• Never allow food stains or salt to  
remain on stainless steel for any  
length of time  
• Cleaner Polish: Stainless Steel  
Magic® to protect the finish from  
staining and pitting; enhances ap-  
pearance.  
• Rub lightly in the direction of pol-  
ish lines.  
• Hard water spots: Household vin-  
egar.  
• Chlorine or chlorine compounds  
in some cleaners are corrosive to  
stainless steel. Check ingredients  
on label before using.  
• Mild  
Abrasive  
Cleaners:  
RevereWare Instant Stainless Steel  
Cleaner®,KleenKingStainlessSteel  
liquid cleaner.  
• Heat discoloration:RevereWare In-  
stant Stainless Steel Cleaner.  
Grates / Porcelain Enamel on  
• Nonabrasive cleaners: Hot water • The grates are heavy; use care  
Cast Iron  
and detergent, Fantastic, Formula  
409. Rinse and dry immediately.  
when lifting. Place on a protected  
surface.  
Mild abrasive cleaners: Bon Ami® Blisters/ crazing/ chips are com-  
and Soft Scrub®.  
mon due to the extreme tem-  
peratures on grate fingers and  
rapid temperature changes.  
• Abrasive cleaners for stubborn  
stains: soap-filled steel wool pad.  
• Acidic and sugar-laden spills dete-  
riorate the enamel. Remove soil  
immediately.  
• Abrasive cleaners, used too vig-  
orously or too often can eventu-  
ally mar the enamel.  
Igniters / Ceramic  
• Carefully wipe with a cotton swab • Avoid excess water on the igniter.  
dampened with water, ammonia or  
Adampigniter willprevent burner  
from lighting.  
Formula 409®.  
• Gently scrape soil off with a tooth- Remove any lint that may be re-  
pick. main after cleaning.  
PAGE 10  
 
PROBLEM SOLVER  
BEFO RE CALLING FO R SERVICE  
Make sure that the gas shut off valve is in the  
ON position and the gas supply to the house  
is not shut off.  
Check the power supply. It should be properly  
grounded with the correct polarity. Make sure  
the unit is plugged in and the circuit breaker is  
not tripped.  
Make sure the burner caps are properly  
positioned and the burner ports are not  
clogged. Clear ports with a wire or  
straightened paper clip if clogged.  
When the electrical power connection has  
been activated at the first power up or re-  
connected after an outage, the igniters may  
spark once or twice even though all burner  
knobs are in the off position.  
Make sure the igniters are clean and dry.  
Make sure that there is no draft in the room.  
For Authorized service or parts  
We want you to be a satisfied customer. If a situation arises that has not been resolved to your satisfaction,  
Please let us know. Write:  
Thermador Customer Support Call Center  
5551 McFadden Ave.,  
Huntington Beach, CA 926498  
or phone: 800/735-4328  
Please include the ModelNumber, SerialNumber (listed below)and Date ofOriginalPurchase/Installation  
with all communication. (See Back Cover)  
PAGE 11  
 
WARRANTY  
THERMADOR® COOKTOP WARRANTY  
SGC304 / SGCS304 / SGC365 / SGCS365 / SGC456 / SGCS456  
W HAT IS COVERED  
WARRANTY APPLICATION  
This warranty applies to appliances used in residential  
application; it does not cover their use in commercial  
situations.  
Full O ne Year W arranty  
For one year from the date of installation or date of  
occupancy for a new, previously unoccupied dwelling, any  
part which fails in normal home use will be repaired or  
replaced free of charge. Save your dated receipt or other  
evidence of the installation/occupancy date. Thermador  
will pay for all repair labor and replacement parts found  
to be defective due to materials and workmanship.  
Service must be provided by a Factory Authorized Ser-  
vice Agency during normal working hours. For a Service  
Agency nearest you, please phone 800/735-4328.  
This warranty is for products purchased and retained  
in the 50 states of the U.S.A., the District of Columbia and  
Canada. The warranty applies even if you should move  
during the warranty period. Should the appliance be sold  
by the original purchaser during the warranty period, the  
newowner continuesto be protected untilthe expiration  
date of the original purchasers warranty period .  
THERMADO R DO ES NO T ASSUME ANY RE-  
SPO NSIBILITY FO R INCIDENTAL O R CO NSE-  
Q UENTIAL DAMAGES. Some states do not allow  
the exclusion or limitation of incidental or consequential  
damages, so the above limitation or exclusion may not  
apply to you. This warranty gives you specific legal rights  
and you may also have other rights which may vary from  
state to state or province to province.  
W HAT IS NOT COVERED  
1. Service by an unauthorized agency. Damage or re-  
pairs due to service by an unauthorized agency or the  
use of unauthorized parts.  
2. Service visits to:  
SERVICE DATA  
Teach you how to use the appliance.  
For handy reference, the serial tag information has  
been affixed to the back cover. For location of the serial  
tag on the product, see Page 3. Keep your invoice for  
warranty validation. To obtain service, see back cover.  
Correct the installation. You are responsible  
for providing electrical wiring and/or gas  
installation and other connecting facilities.  
Reset circuit breakers or replace home fuses.  
3. Damage caused from accident, alteration, misuse,  
abuse, improper installation or installation not in  
accordance with local electrical codes or plumbing  
codes, or improper storage of the appliance.  
4. Repairs due to other than normal home use.  
5. Any service visits and labor costs during the limited  
warranty.  
6. Travel fees and associated charges incurred when the  
product is installed in a location with limited or  
restricted access, (i.e., airplane flights, ferry charges,  
isolated geographic regions).  
PAGE 12  
 
 
Serial Number/Data Plate Location: Right Front Underside  
Specifications are for planning purposes only. Refer to installation instructions and consult your countertop  
supplier prior to making counter opening. Consult with a heating and ventilating engineer for your specific  
ventilation requirements. For the most detailed information, refer to installation instructions accompanying  
product or write Thermador indicating model number.  
We reserve the right to change specificationsor designwithout notice. Some modelsare certified for use inCanada.  
Thermador is not responsible for products which are transported from the United States for use in Canada. Check  
with your local Canadian distributor or dealer.  
For the most up to date critical installation dimensions by fax, use your fax handset and call 775/833-3600. Use  
code #8030.  
5551 McFadden Avenue, Huntington Beach, CA 92649 • 800/735-4328  
ECO31669 • 20-02-579F • ©Thermador 2000 • Litho U.S.A. 2/00  
 

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