to one of our authorized Service centers
TRANSPORTATION CHARGES PREPAID. (California
residents should call 1-800-366-0937 for shipping
instructions.) Products returned to us or to an Authorized
Service Center must be accompanied by a copy of the
purchase receipt. In the absence of such purchase
receipt, the warranty period shall be one (1) year from
the date of manufacture.
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR
LIABILITIES, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE ONE-YEAR
DURATION OFTHIS WRITTEN LIMITEDWARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIEDWARRANTY LASTS, SOTHE
ABOVE LIMITATIONS MAY NOT APPLY TOYOU.
All-Digital Telephone
Answering System
with Voice Day/Time
Stamp
To obtain service under this warranty, return the defective
product to the service center nearest you together with
your sales slip and $9.50 for postage and handling.
California residents need only provide proof of purchase
and should call 1-800-366-0937 for shipping instructions.
You may also have other warranty rights which vary from
state to state.
IN NO EVENT SHALL WE BE LIABLE FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF THIS OR ANY OTHER
WARRANTY,
EXPRESSED
OR
IMPLIED,
WHATSOEVER.
Some states do not allow the exclusion or limitation of
special, incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
This warranty shall be invalid if the product is damaged
as a result of defacement, misuse, abuse, neglect,
accident, destruction or alteration of the serial number,
improper electrical voltages or currents, repair, alteration
or maintenance by any person or party other than our
own service facility or an authorized service center, or
any use violative of instructions furnished by us.
This warranty gives you specific legal rights, and you
may also have other rights which may vary from state to
state.
Covered under the US patent: PAT. D422277
This warranty is also rendered invalid if this product is
removed from the country in which it was purchased, if it
is used in a country in which it is not registered for use,
and/or if it is used in a country for which it was not
designed. Due to variations in telephone and
communications laws, this product may be illegal for use
in some countries. Southwestern Bell Freedom
Phone® Retail Sales assumes no responsibility for
damages or penalties incurred resulting from the use of
this product in a manner or location other than that for
which it is intended.
STOP — don’t take unit back to the store
LOOK — for the toll-free “help” telephone number
LISTEN — as our experts talk you through the problem
For immediate answers to your questions regarding
operation, missing parts or installation, call the
Southwestern Bell Freedom Phone®
Retail Sales Help Line:
This one-year warranty is in lieu of all other expressed
warranties, obligations, or liabilities.
1-800-366-0937
Monday - Friday 8:30 AM - 9:00 PM (EST)
Saturday 8:30 AM - 12:30 PM (EST)
TOLL FREE HELP LINE
1-800-366-0937
SOUTHWESTERN BELL
FREEDOM PHONE®
7475 N. GLEN HARBOR BLVD.,
GLENDALE, AZ 85307
FA970B OWNER’S MANUAL
Printed in China
LIB942Y2
IB-4227B
22
Congratulations!
To Install Three AAA Batteries
LOCATION OF CONTROLS
TOP VIEW:
You have purchased an FA970B Digital Answering
System withVoice Day/Time Stamp manufactured to the
highest standards of SOUTHWESTERN BELL
FREEDOM PHONE® RETAIL SALES.
Three AAA batteries (not included) are required to
maintain your personalized greeting and recorded
messages during a power failure. If there is a power
failure and the batteries are not installed, both your
personalized greeting and recorded messages will be
lost.
1. Using a small Philips type screwdriver, remove the
screw located in the battery compartment on the
bottom of the base and lift the battery compartment
door (Fig A).
1
Digital Technology
This digital design utilizes a computer chip to perform
answering system functions more efficiently and with
more versatile features than microcassette answering
machines.
2
3
8
4
5
6
Figure A
GENERAL INFORMATION
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10
BOX CONTENTS
This package contains:
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•
•
•
•
•
•
FA970B Digital Telephone Answering System
One (1) AC Adaptor 120V AC
Owner’s Manual
One (1) Quick Installation Guide
One (1) Remote Access Card
Warranty Card (Part of Owner’s Manual)
SIDE VIEW:
2. Install three AAA batteries. (Fig B)
Figure B
11
If anything is missing or damaged, contact the place of
purchase. Keep the shipping carton and packaging, in
case you need to transport the unit.
REAR VIEW:
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13
14
For your reference, keep a record of the date purchased.
Please save sales receipt for warranty reference.
Date of Purchase ____________________
3. Replace battery compartment door, and replace
screw.
15
Note: Install replacement batteries once a year to insure
INSTALLATION
proper operation of the power failure protection feature.
1. Battery Low LED
Indicator
7. Mailbox 1 Message
LED Indicator
CAUTION
The batteries status is indicated by the BATT. LOW
indicator. If three fresh batteries are installed, the LED
indicator stays off, when the unit is in the ANSWER ON
mode. If the batteries are low/not installed, the indicator
will flash.
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless
the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals
unless the incoming telephone line has been
disconnected at the network interface.
4. Use caution when installing or modifying telephone
lines.
2. Answer On/Off Button 8. Microphone
3. Time Set / Repeat
Button
9. Greeting Button
10. Stop / Save Button
4. Mailbox 2 Message
LED Indicator
11. Digital Volume Control
12. Ring Select 2/4/TS
13. Telephone Line
To Connect the AC Adaptor
Connect the AC adaptor into the back of the unit. Plug
the other end into the AC wall power outlet (Fig C). Do
not attach (staple, etc.) the AC Adaptor cord to the
building wall.
5. Mailbox 2 Play/Skip
Button
Note: Refer to “FCCWantYou to Know”section on page
18 before connection to telephone line.
14. AC Adaptor Jack
6. Mailbox 1 Play/Skip
Button
15. Telephone Extension
Line
4
5
6
To record your own personalized outgoing greeting:
Note: If the FA970B beeps while recording, you have
exceeded the 30 seconds time limit. Record a shorter
greeting, by repeating the steps above.
Choosing Your Location
Before making any connections, locate FA970B near an
AC power outlet and a wall telephone jack (RJ11C).
To Record Your Greeting
1. Press and hold the GREETING button.
Note: You have a maximum of 30 seconds to record
your outgoing greeting.
To Check the Greeting
1. To check the greeting, press and release the
GREETING button quickly.
2. Your outgoing greeting will be played back to you,
and then your system will reset to answer incoming
calls.
To Connect the Telephone Line
1. Plug the telephone line cord (connected to the back
of the FA970B) into the modular outlet in your
telephone wall jack.
2. After you hear one beep, speak clearly towards the
built in microphone (in the speaker holes).
3. When finished, release the GREETING button.
4. The unit will beep once and play back your recorded
greeting.The message LEDs will be lit solid to indicate
the unit is in Answer On mode.
2. If you are connecting your FA970B to an extension
telephone, plug one end of the extension telephone
line cord to the extension line jack (located on back
of unit). Plug the other end into the telephone.
Volume Control
Use the digitalVOLUME Control on the side of your unit
to set the volume to the desired sound level.
Note:The FA970B has two personalized mailboxes.You
have an option to have callers leave messages in either
of the two mailboxes.
Figure C
If you want the caller to leave a message in a particular
mailbox, your greeting should instruct the callers to press
either the “1#” or “2#” button before their message
recording. If the caller doesn’t press a key, presses a
key other than “1#”or “2#”, or waits longer than 3 seconds
before pressing a key, the caller’s message will be
automatically recorded in Mailbox 1.
ANSWERING MACHINE
FEATURES
Voice Time/Day Stamp
The FA970B records the time and day at the end of each
message, if set.
Note:When setting theTime/Day, do not allow more than
20 seconds to elapse between any step:
Sample Message:
RECORDING YOUR GREETING
“Hello, this is ______________.
Setting Voice Time/Day Stamp
Day Set
1. Press and hold the TIME SET/REPEAT button for 2
seconds.The unit will say “Monday”.
2. Press the ANSWER ON/OFF button until you hear
the correct day.
I can’t come to the phone right now, but please leave
your name and phone number after you hear the beep.
I’ll return your call as soon as possible. If you wish to
leave a message specifically for Bob, press “1#”, for
Joan, press “2#”.Thank you for calling.”
There are approximately 15 minutes of total recording
time shared by your greeting and incoming messages.
Your system comes with a prerecorded outgoing
greeting: “Hello, please leave your message after the
beep.”
3. To return to the previous day, press the MAIL 1 or
MAIL 2 button.
LED INDICATIONS
Hour Set
1. Once you hear the correct day, press the TIME SET/
REPEAT button to set the hour. The unit will say
“Twelve”.
2. Press the ANSWER ON/OFF button until you hear
the correct hour.
LED Indicator Status
Reason
Actions
BATT. LOW LED blinks.
Three AAA batteries (not included) Install three AAA new batteries.
have not been installed or need to be
replaced.
To return to the previous hour, press the MAIL 1 or
MAIL 2 button.
Mailbox 1 or Mailbox 2 LED blinks.
New messages have been received Press PLAY button to hear your
or there are saved messages.
messages.
Minute Set
Mailbox 1 and Mailbox 2 LEDs are lit System is in Answer On Mode.There No Action required. Unit is ready to
1. Once you hear the correct hour, press theTIME SET/
REPEAT button to set the minute.The unit will say “0”
(which sounds like “oh”).
solid.
are no saved messages
receive calls.
Mailbox 1 and Mailbox 2 LEDs are off. Unit is in the Answer Off mode.
Press Answer ON/OFF button to turn
on machine.
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2. Press the ANSWER ON/OFF button until you hear
the correct minute.To return to the previous minute,
press the MAIL 1 or MAIL 2 button.
3. The set time and day will be heard at the end of each
message, if you set the Voice Time/Day Stamp.
4. Your FA970B will automatically stop and sound 3
beeps after the last message has played back. The
message count will reset, and the message LEDs will
be lit solid.
5. NEW INCOMING MESSAGES WILL REPLACE OLD
MESSAGES UNLESS YOU FOLLOW THE SAVE
PROCEDURE. (see below)
IMPORTANT
1. You must follow the above “SAVE” procedure each
time you listen to your incoming messages and before
the system answers a new incoming call or all
messages will be lost.
AM/PM Set
1. Once you hear the correct minute, press the TIME
SET/REPEAT button to set AM/PM.The unit will say
“AM”.
2. Press the ANSWER ON/OFF button.The unit will say
“PM”. Press the MAIL 1 or MAIL 2 button to return to
“AM”.
2. The maximum digital recording memory of your
FA970B answering system is approximately 15
minutes.
3. The maximum digital recording time for each incoming
message is 60 seconds.
To Stop Message Playback
3. Once you hear the correct AM/PM setting, press the
TIME SET/REPEAT button to complete the procedure.
The unit will announce the day and time that is now
set.
Note: To check the current day and time, press and
release the TIME SET/REPEAT button. If you did not
set the Voice Time/Day Stamp, the unit will say “Time is
not set”.
During message playback, press and release the STOP/
SAVE button. Your FA970B will reset and will save all
messages.
Message Capacity Full Detection
Your FA970B signals the caller when the message
capacity is full. When the message capacity is full, the
unit will answer with 3 beeps on the 10th ring, pause 20
seconds, and then automatically disconnect the
telephone line.
To Repeat the Current Message
During playback, press and quickly release the TIME
SET/REPEAT button ONCE.
Voice Activated Recording (VOX)
Your FA970B records messages for up to 60 seconds,
as long as the caller speaks.
To avoid unnecessary pauses due to hang-ups and to
save message capacity, your unit will automatically stop
recording after 7 seconds of silence.
To Repeat the Previous Message
During playback, press and quickly release TIME SET/
REPEAT button TWICE within 2 seconds.
Recording Memo Message
You can record a memo message, for another member
of your household, in either of the two mailboxes (Mailbox
1 or Mailbox 2). It will be played back, along with other
messages, in the corresponding mailbox.
To Skip the Current Message
During playback, press and quickly release the
respective SKIP button.
To Turn Unit Off
If you do not want your system to answer calls, press
the ANSWER ON/OFF button. All indicators will turn off.
To Save All ofYour Messages
To Record Memo
MESSAGE WILL BE ERASED UNLESS YOU SAVE
THEM. If you wish to save your messages after listening
to them:
After the last message has played back, and 3 beep
sound, press and release the STOP/SAVE button. Both
Mail 1 and Mail 2 LEDs will flash rapidly for 20 seconds.
1. Press and hold the MAIL 1 or MAIL 2 button for 2
seconds.A beep will sound and all the message LEDs
will turn off.
Call Interrupt
If the unit answers before you do, you can turn it off by
picking up any extension phone. If the unit does not stop
answering, press the hook switch of your telephone for
about one second and release.You may also press the
STOP/SAVE button.
2. Record your message (up to 60 seconds) through
the microphone in the speaker holes.
3. When your message is completed, release the button.
A beep will sound, and the corresponding message
LED will be increased by one.
Within this period, press MAIL 1 button to save Mailbox
1 messages or press MAIL 2 button to save Mailbox 2
messages.
Call Screening
Message Playback
To listen to an incoming call without picking up the phone,
let your unit answer the phone when it rings. If you don’t
want to talk to the caller, just let your unit take a message,
and adjust the volume control on the side of the unit to
listen. If you don’t want to listen to the caller’s message,
just lower the volume.
When the message LED indicators blink, you have
received new messages or there are saved messages.
It will blink to indicate the number of messages received
(up to 9 times).
To Save Selected Messages
IF YOU WISH TO SAVE A PARTICULAR MESSAGE
(BUT NOT ALL OF THE MESSAGES), PRESS THE
ANSWER ON/OFF BUTTON DURING PLAY BACK OF
THAT MESSAGE. After you press the ANSWER ON/
OFF button to save a particular message, the
corresponding MAIL 1 or MAIL 2 LED will blink rapidly
during the remaining playback of that message.
To HearYour Messages
1. Press and release the corresponding Mailbox button
on your unit.
2. The FA970B will automatically playback your
messages in the order they were received.
Note: Callers will be unaware that you are screening
their calls. If you want to talk to the caller, pick up the
phone and talk.
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Note: If no new messages are received, your unit will
If you press “1#” or “2#” (to playback messages), you
have the follow options:
Battery Low Indicator
The Batt. Low LED will flash to indicate the three AAA
batteries (not included) need to be installed or replaced.
answer the call after the fourth ring.
Messages Received
Option
Press
If your unit answers after only 2 rings, you have received
new messages, which you can then retrieve by following
the Remote Message Playback section, below.
Power Failure Protection/Battery Back Up
If an AC power failure occurs, or the power plug comes
out of the wall, your unit will shut down until the power is
restored.
Erase Current Message
Repeat Current Message
Repeat Previous Message
Stop Message Playback
Skip to Next Message
0#
4#
4 repeatedly, #
5#
6#
When the power is restored, any messages recorded
before the power failure will be saved IF YOU HAVE
INSTALLED THREE AAA BATTERIES. The message
indicator LED will flash to indicate the number of new
messages received and saved messages.
TONE REMOTE OPERATION
To SAVE messages, hang up the telephone.
Remote Security Code
Note: Your FA970B will sound a series of beeps if there
are no messages.
To access answering functions from an outside line, you
will need to enter the three digit security code located
on the bottom of your unit. Write this number on the
Remote Access Card, which you can keep in your wallet.
Remote Record New Greeting
If you press “8#” (to record new greeting):
1. When you hear a beep, begin recording your new
greeting (up to 30 seconds).
2. When you have finished recording your new greeting,
press “5#”. The unit will beep, and the new greeting
will playback to you.
If your unit is not operating properly when the power is
restored, proceed with a unit reset.
Remote Turn On
If you forget to turn on your unit:
1. Call your unit from a touch-tone phone.
2. Wait 10 rings until the machine answers.
3. The FA970B will automatically answer by playing your
greeting.You may hang up the phone, and subsequent
calls will be answered.
To Reset Unit
1. Unplug the telephone line from the wall jack.
2. Unplug the AC adaptor from the power outlet.
3. Replace the AAA batteries with three fresh ones.
4. Plug the AC adaptor back into the power outlet.
5. Plug the telephone line back into the wall jack
6. Record a new outgoing greeting or you can use the
pre-recorded announcement.
3. Hang up the telephone.
Remote Record Memo
Remote Message Playback
If you press “3#” (to record memo message):
1. Within three seconds of pressing “3#”, press “1#” or
“2#” to select Mailbox 1 or Mailbox 2. Otherwise, the
memo will be recorded in Mailbox 1.
7. Reset the Voice Day/Time Stamp.
1. Call your unit from a touch-tone telephone.
2. After your FA970B answers, it plays the outgoing
greeting and beeps once.Dial your three digit security
code within 20 seconds after the beep, pressing and
holding each digit for 1-2 seconds. Allow a 2 second
interval between each digit.
Ring Select
You can select the number of rings in which a call will be
answered. Set the Ring Select switch (on the side of
unit) to 2 or 4 rings, or Toll Saver (TS).
2. When you hear a beep, begin recording your memo
(up to 60 seconds).
3. When you have finished recording your memo
message, press “5#”.
4. The corresponding Mailbox message count will be
increased by one.
3. Your FA970B will sound one beep to indicate the code
was entered correctly. (If there are no beeps, enter
your code again.)
Toll Saver (TS)
Your unit has a built-in automatic toll saving feature.This
feature lets you know if you have received any messages
before it answers, thus saving you on long distance costs.
4. You can press the following buttons on your keypad:
To Retrieve Messages when Recording
Memory is Full
1. When the message capacity is full, the unit will sound
3 beeps after answering the phone.
2. Within 20 seconds after the 3 beeps, dial your 3 digit
security code.
3. Your FA970B will sound one beep to indicate the code
was entered correctly.
4. Follow the remote message playback procedure.
Option
Press
1#
2#
3#
8#
How Toll Saver Works
Playback Mailbox 1 Messages
Playback Mailbox 2 Messages
Record Memo Message
Record New Greeting
IF YOU HAVE SET THE RING SELECT SWITCH TO
TOLL SAVER (TS), when calling your unit from a remote
location to check for messages, listen to the number of
rings:
No Messages Received
Turn On/Off Answer Mode
9#
If your phone rings more than two times, you have no
new messages.You can hang up on the third ring before
your unit answers, and save the cost of the call.
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SectionTwo-Outgoing Greeting
Q.Does my unit have to be connected to a touch-
tone telephone for remote operation to work?
A. No, it is not necessary. However, to retrieve your
recorded messages remotely, you must call from a
touch-tone telephone system.
IMPORTANT
Q.The first portion of my greeting will not record.
Why?
A. After you press and hold the GREETING button, do
not begin speaking until after you hear the beep.This
signals you to begin your greeting.
Remote message retrieval will not work when calling
from a rotary or push button pulse dialing phone, unless
a tone generator is used.
Also, some touch tone phones only output tones for a
fraction of a second. If you experience difficulty with
remote operation, try another phone, or use a separate
tone generator.
Q.I am calling from a remote phone to check my
messages. What will happen if I hang up before
all my messages are played back?
A. Your unit will save your messages and reset to answer
incoming calls.
Q.When I try to record a new greeting, the pre-
recorded greeting plays back.Why?
A. Pressing the GREETING button for less than 2
seconds will playback the current greeting.
To record the new greeting, you must hold down the
GREETING button for more than 2 seconds. Release
the button when you are finished recording.
Q.What is the range of my remote feature?
A. Your remote will work from any touch-tone telephone
in the world that is compatible to the U.S.A.
specifications. In addition, the telephone over which
you are calling must not have any unusual or loud
background noise, and the phone must be able to
produce a tone of at least 2 seconds when you enter
your security code.
ANSWERS TO COMMONLY ASKED
QUESTIONS
Section One-General
Q.What is the maximum length of the greeting I can
record on my unit?
A. Your greeting recording time is up to 30 seconds.
Q. My answering machine won’t work.What do I do?
A. You may need to reset your machine.Refer to the “To
Reset” section on page 13. If that doesn’t work, call
the Toll Free Help line at 1-800-366-0937 Monday -
Friday 8:30 AM - 9:00 PM and Saturday 8:30AM -
12:30 PM (EST).
Q.When I re-recorded a new greeting and my unit
automatically checked the recording, there was
no sound.Why?
A. Adjust the volume level. Use the digital VOLUME
Control on the right side of the unit to increase the
volume.
CUSTOMER INFORMATION
Q.Why are the message LED indicators flashing?
A. Refer to the “LED Indications” section on page 7.
This equipment complies with Part 68 of the FCC rules
and the requirements adopted by the ACTA. On the
bottom of this equipment is a label that contains, among
other information, a product identifier of US:
SBFAN02BFA970B. If requested, this number must be
provided to the telephone company.
Q.Can my unit be left on for a long period of time?
A. Your unit is designed to be on 24 hours a day.
Q.How do I erase the incoming messages to make
room for more?
A. Your FA970B automatically erases old messages that
have already been listened to when new ones are
recorded (unless you save them with the message
save command). (page 11)
Q.My AC Adaptor feels warm to the touch. Is this
normal?
A. It is characteristic of your AC Adaptor to feel slightly
warm.There is no need to be alarmed.
The applicable jacks ( i.e. RJ11C ) for this equipment
are provided in the packaging with each piece of
approved equipment.The jacks are certified by Universal
Service Order Codes (USOC).
Q.Will my unit operate in a very cold or hot
environment?
A. Your unit is designed to perform most efficiently at
room temperature. However, it can be used in
environments ranging from 50° to 120° Fahrenheit.
Q.Are my messages automatically saved?
A. No, you must follow the Save procedures (page 11)
to save your messages. New messages will replace
old messages unless you follow the Save procedure.
A plug and jack used to connect this equipment to the
premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements
adopted by the ACTA. A compliant telephone cord and
modular plug are provided with this product. They are
designed to be connected to a compatible modular jack
that is also compliant. See installation instructions for
details.
SectionThree-Remote Operation
Q. How do I know my machine is set to answer calls?
A. When the message LEDs are lit solid or flash your
unit is ready to answer calls. After most modes of
operation (such as after recording your greeting) the
unit will automatically switch to the Answer ON mode.
Q. I am checking my messages remotely from a touch
tone telephone, but my unit will not play back my
messages.Why?
A. Although the telephone you are using is a push-button
telephone, it is possible that the telephone line over
which you are calling is not a standard touch tone
line.Try calling your unit from a different location (i.e.,
a pay telephone).
Q.What is the maximum length of incoming
messages I can record on my unit?
A. Incoming message recording time is up to 60 seconds.
The REN is used to determine the number of devices
that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not
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16
18
all areas, the sum of RENs should not exceed five (5.0).
To be certain of the number of devices that may be
connected to a line, as determined by the total RENs,
contact the local telephone company.
WARNING: Changes or modifications to this unit not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.
FOR IN-WARRANTY SERVICE:
Package your complete unit (including all adapters, line
cords, and other accessories) and ship the unit postage
prepaid* and insured (for your protection) to:
If this equipment FA970B causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service may
be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules.These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. Some
cordless telephones operate at frequencies that may
cause interference to nearbyTV’s andVCR’s;to minimize
or prevent such interference, the base of the cordless
telephone should not be placed near or on top of aTV or
VCR; and, if interference is experienced, moving the
cordless telephone farther away from theTV orVCR will
often reduce or eliminate the interference.However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
SOUTHWESTERN BELL FREEDOM PHONE®
DEPT.: InWarranty
7475 North Glen Harbor Blvd., Glendale, AZ 85307
Be sure to include your return address, proof of purchase,
a daytime phone number, $9.50 for postage and
handling*, and a brief explanation of your difficulties.
*NOTE:California residents need only provide proof
of purchase and should call 1-800-366-0937 for
shipping instructions.
The telephone company may make changes in its
facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens
the telephone company will provide advance notice in
order for you to make necessary modifications to
maintain uninterrupted service.
FOR OUT-OF-WARRANTY REPLACEMENT:
You may call our toll-free Help Line for the price of a
replacement before returning your unit. Please follow all
instructions for In-Warranty service (above) to return your
unit, and mark the package:DEPT.:Out-of-Warranty.
If you experience trouble with this equipment, disconnect
it from the network until the problem has been corrected
or until you are sure that the equipment is not
malfunctioning.
QUESTIONS?
STOP — don’t take unit back to the store
LOOK — for the toll-free “help” telephone number
LISTEN — as our experts talk you through the problem
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Please follow instructions for repairing if any (e.g.battery
replacement section); otherwise do not alter or repair
any parts of device except specified.
For immediate answers to your questions regarding
operation, parts or installation, call:
•
•
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
Consult the dealer or an experienced radio TV
technician for help.
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporation commission for information.
Southwestern Bell Freedom Phone®
Retail Sales Help Line at:
1-800-366-0937
This equipment is hearing aid compatible.
SERVICE
NOTICE:
LIMITED WARRANTY
1. If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation
of this (equipment ID if any) does not disable your
alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone
company or a qualified installer.
2. According to telephone company reports, AC
electrical surges, typically resulting from lightning
strikes, are very destructive to telephone equipment
connected to AC power sources.To minimize damage
from these types of surges, a surge arrestor is
recommended.
According to FCC regulations, this equipment, which has
been certified and registered by the FCC, may only be
repaired by authorized persons. If repairs or adjustments
are made by an unauthorized person, the FCC
certification may be voided. Should you encounter any
problems, please call the Southwestern Bell Freedom
Phone® Retail Sales Toll-Free Customer Help Line for
assistance:1-800-366-0937, Monday - Friday 8:30 AM -
9:00 PM (EST), and Saturday 8:30 AM - 12:30 PM (EST).
You can also visit our website at
This Southwestern Bell Freedom Phone® is warranted
to the original purchaser to be free from defects in
materials and workmanship under normal installation,
use and service for a period of one (1) year from the
date of purchase as shown on the purchaser’s receipt.
The obligation of Southwestern Bell Freedom Phone®
Retail Sales, under this one (1) year warranty shall be
limited to repair or replacement (at our option), during
the warranty period of any part which proves defective
in material or workmanship under normal installation,
use and service, provided the product is returned to
Southwestern Bell Freedom Phone® Retail Sales or
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