Samsung Telephone iDCS 16 User Guide

STANDARD TELEPHONE

USER GUIDE

SAMSUNG iDCS 16

March 2005

Samsung Telecommunications America reserves the right without prior notice to revise infor-

mation in this guide for any reason. Samsung Telecommunications America also reserves the

right without prior notice to make changes in design or components of equipment as engi-

neering and manufacturing may warrant. Samsung Telecommunications America disclaims all

liabilities for damages arising from the erroneous interpretation or use of information presented

in this guide.

THINGS YOU SHOULD KNOW

USER ORIENTATION

Lifting the handset on your telephone will provide Samsung iDCS 16 system

dial tone. This is also referred to as internal or intercom dial tone. To get an

outside line from the telephone company, dial an access code, usually the

digit “9.” To call another station in your system, simply dial its extension

number. See your system directory list for other access codes and extension

numbers.

ABOUT THIS BOOK

HOOKFLASH

Throughout this guide, you will see references to “hookflash.” A hookflash is

a momentary operation of the hookswitch required for a feature operation.

Some telephones have a FLASH or RECALL key. This key may be pressed

instead of the hookswitch.

This booklet provides instructions for using an industry standard single line

telephone set with the Samsung iDCS 16. A variety of single line sets from

many different manufacturers are available. Check with your service and in-

stallation company to ensure proper operation with the Samsung iDCS 16

system.

C.O. LINES

Please take the time to study this guide and to become familiar with the op-

eration of your standard telephone. Keep it handy. You may need to look up

instructions for infrequently used features.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” These C.O. lines are accessed by dialing an

access code. For example, dial 9 to get a local outside line or dial 80–82 for

other line groups. Each line in the system is numbered beginning with 701,

and then 702, 703, etc. To get a specific line, dial its three digit line number.

If Least Cost Routing (LCR) is programmed into the system, you will only be

required to dial 9.

Learning to use your telephone correctly will make everyday telephone com-

munications a breeze.

This book is written based on the factory default settings for the feature

access codes. Sometimes, due to programming requirements, these codes

may be changed. If you find that a feature code does not work as described

in this book, please contact your installation and service company to deter-

mine the correct code.

DISTINCTIVE RINGING

Samsung iDCS 16 provides distinctive ring patterns to your phone:

• Outside calls have a single ring tone repeated.

• Intercom calls have a double ring tone repeated.

• Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

OUTSIDE CALLS

MAKING AN OUTSIDE CALL

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

• Lift the handset and receive internal dial tone.

• Dial a C.O. line or line group access code.

DIAL TONE—CONTINUOS

CONTINUOUS

• Receive outside dial tone and then dial the telephone number.

• Finish the call by replacing the handset.

Ringback Tone—Indicates the station you dialed is ringing.

If your system is programmed to require an authorization code before making

a call:

RINGBACK TONE—400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF

CONTINUOUS

• Dial 4 and a valid code. You will hear confirmation tone, followed by

dial tone.

• Select a C.O. line.

Busy Tone—Indicates the station you dialed is busy.

If your system is programmed to require an account code before making a

call:

BUSY TONE—350 ms ON/350 ms OFF

CONTINUOUS

• Dial 47 and a valid code.

• Hookflash and receive transfer tone. Select a C.O. line.

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

For more information see your system administrator.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

FOR TEN SECONDS

ANSWERING AN OUTSIDE CALL

• Lift the handset. You are automatically connected to the ringing call.

• Finish the call by replacing the handset.

Transfer/Conference Tone—Indicates your call is being held and you can

dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To an-

swer calls ringing this device, dial 67. This device can operate in the Day or

Night mode.

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you

have correctly set or canceled a system feature.

SENDING A FLASH

While you are on an outside call, hookflash, receive transfer tone and dial 49

to send a flash to the telephone company. This may be required for some

custom calling features or CENTREX lines.

CONFIRMATION TONE—100 ms ON/100 ms OFF

FOR ONE SECOND

Error Tone—A continuous single level tone indicates you have done

something incorrectly. Try again.

ERROR TONE—CONTINUOUS

CONTINUOUS

RECALL DIAL TONE

INTERCOM CALLS

Hookflash and then dial 18 to disconnect your outside call and receive tele-

phone company dial tone for a new call.

CALLING OTHER STATIONS

BUSY LINE QUEUING WITH

CALLBACK

If you receive a busy signal when you select an outside line:

• Lift the handset.

• Dial the extension number or group number.

• Wait for the party to answer.

• If you hear several brief tone bursts instead of ringback tone, the sta-

tion you called is set for Voice Announce or Auto Answer.

• Begin speaking immediately after the tone.

• Finish the call by replacing the handset.

• While on that call, hookflash, receive transfer tone and dial 44.

• When the line becomes free, the system will call you back.

• Lift the handset, receive dial tone and dial the telephone number or

the speed dial number again.

ANSWERING INTERCOM CALLS

NOTE: A callback will be canceled if it is not answered within 30 seconds.

• Lift the handset and you are automatically connected to the ringing

call.

• Finish the call by replacing the handset.

BUSY STATION CALLBACK

When you call another station and you receive a busy signal:

• Hookflash, receive transfer tone, dial 44, receive transfer tone and

hang up.

• When the busy station becomes free, your telephone will ring.

• Lift the handset to automatically call the now idle station.

NOTE: You have 30 seconds to answer or the callback will be canceled.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want

to wait for a callback:

• Hookflash, receive transfer tone and dial 45.

• The called station will receive off-hook ring or camp-on tone.

• You will hear ringback tone.

• Wait for the called party to answer.

The called station must release its first call or put it on hold before answer-

ing your camp-on.

CALLING YOUR SYSTEM OPERATOR

CALL PROCESSING

• Lift the handset and dial 0 to call your system operator or group of op-

erators.

• If you want to call a specific operator, dial that person’s extension

number.

HOLDING CALLS

• When you are connected to any call, hookflash, receive transfer tone

and dial 11. The call will now be on hold. You may now make or re-

ceive a second call.

• To take the caller off hold, lift the handset and dial 11. You are now

connected to the call. You may resume your conversation.

NOTE: A standard telephone can put only one call on hold at a time.

HOLD RECALL

If you leave a call on hold longer than the hold timer, the call will recall your

station.

• When your phone rings, lift the handset to answer the recall.

• If you do not answer this recall within a pre-programmed period of

time, it will go to the operator group.

RETRIEVING CALLS ON HOLD AT

ANOTHER STATION

When a line is on hold at any other station:

• Lift the handset and dial 12 plus the extension number of the station

that placed the call on hold—OR—dial 12 plus the line number if you

know what it is.

CONSULTATION HOLD

When you are speaking on an outside line and it is necessary to consult with

another extension:

• Hookflash and receive transfer tone. Your call is placed on transfer

hold.

• Dial an extension number.

• Consult with the internal party.

• Hookflash to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the hookflash will flip-flop between the outside

and inside parties (except if the destination station is set for Auto Answer or

Voice Announce).

TRANSFERRING CALLS

SETTING UP A CONFERENCE

Transfer is used to send any call to another extension in one of two ways.

You can perform a screened transfer by informing the other extension who

is calling or you can perform a blind transfer without notification.

You may conference five parties (you and four other parties) in any combi-

nation of outside lines and internal stations in any order.

• While you are engaged in a conversation, hookflash, receive transfer

tone and dial 46. You will receive conference tone.

• Make another call, either intercom or outside.

• After the called party answers, hookflash and receive conference tone.

• Make another call—OR—hookflash to join all parties.

• Repeat as necessary.

• While you are speaking on a call, hookflash to receive transfer dial

tone and then dial an extension number. Your call is automatically put

on transfer hold.

• Hang up when you hear ringing—OR—wait for the party to answer

and advise the party of the call and then hang up. If the transfer is

refused, you will be reconnected to the outside line when the station

hangs up or you can hookflash to return to the outside party.

To drop a party from your conference call:

• Hookflash, receive confirmation tone and dial the extension or line

number that is to be dropped.

• Receive conference tone and dial 46 to rejoin the other parties.

NOTE: After the inside party answers, you may alternate back and forth be-

tween the parties by hookflashing.

NOTES: To leave the conference, hang up. Control will be passed to the first

internal station that was added. If there are no internal stations and you wish

to leave outside lines connected together in a trunk to trunk conference, fol-

low the instructions to drop a party and use your extension number. When

the parties on the outside lines hang up, the lines will release automatically,

proceding disconnect supervision is supplied by the telephone company.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and it is busy, you may

camp the call on to this station:

• While you are speaking on a call, hookflash to receive transfer dial

tone and then dial an extension number. Your call is automatically put

on transfer hold.

• Hang up when you hear a busy signal. The called party will be alert-

ed that a call is waiting.

FORWARDING YOUR CALLS

You may forward your calls to other stations or groups of stations. When they

are programmed, Forward All Calls will have priority over Forward Busy and

Forward No Answer conditions.

TRANSFER RECALL

All calls that you have transferred (screened, unscreened and camped-on)

will automatically recall to your station if they are not answered in a pre-pro-

grammed period of time.

To clear all call forward conditions set at your station, lift the handset and dial

600.

NOTE: It is not necessary to clear call forwarding to change your selection;

simply enter a new forward command.

CALL WAITING

If an outside call has been camped-on to your phone or another station is

camped-on to you:

FORWARD ALL CALLS

To forward all of your calls to another station:

• You will receive camp-on tone indicating another call is waiting.

• Hookflash and then dial 11 to put the first call on hold.

• Hang up and the waiting call will ring.

• Lift the handset and dial 601 plus the extension or group number.

• Receive confirmation tone and hang up.

• Lift the handset to answer.

• Complete this call by transferring it or hanging up.

• Lift the handset and then dial 11 to return to your first call.

—OR—

To cancel Forward All Calls, lift the handset and dial 600

forward code, e.g., 604.

dial another

FORWARD BUSY

To forward calls to another station when you are on the phone:

FORWARD DND

To forward your phone when you activate DND.

• Lift the handset and dial 602 plus the extension or group number.

• Receive confirmation tone and hang up.

• Dial 607 plus the extension number or group number.

• Receive confirmation tone and hang up.

—OR—

To cancel Forward Busy, lift the handset and dial 600

ward code, e.g., 604.

dial another for-

STATION CALL PICKUP

To pick up (answer) a call ringing at another station:

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

• Lift the handset and dial 65 plus the extension number of the ringing

phone.

• Lift the handset and dial 603 plus the extension or group number.

• Receive confirmation tone and hang up.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group:

—OR—

To cancel Forward No Answer, lift the handset and dial 600

dial an-

• Lift the handset and dial 66 plus the desired group number 01–20.

other forward code, e.g., 604.

NOTE: Station and group pickup features cannot be used to answer recalls

to a station, only new ringing calls and operator recalls.

FORWARD NO ANSWER/BUSY

To forward calls to another station when you do not answer or when you are

on the phone:

• Lift the handset and dial 604 plus the extension or group number.

• Receive confirmation tone and hang up.

—OR—

To cancel Forward No Answer/Busy, lift the handset and dial 600

dial

another forward code, e.g., 601.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where

you are now:

• Dial 605 plus your extension number.

• Receive confirmation tone and hang up.

If you want a specific extension’s calls forwarded to your phone (Remote Call

Forward):

• Dial 605 plus the desired extension number.

• Receive confirmation tone and hang up.

—OR—

To cancel Forward Follow Me, lift the handset and dial 600

dial anoth-

er forward code, e.g., 601.

SAVE NUMBER WITH REDIAL

DIALING FEATURES

To save the number you have just dialed for later use:

• Before hanging up, hookflash, receive confirmation tone and dial 17.

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–799 or from your personal list of numbers

00–49.

To redial this saved number at any time:

• Lift the handset and dial 17. This step will select the same line and dial

the number for you.

• Lift the handset and dial 16.

• Dial the desired speed dial number.

• The telephone number is automatically dialed for you.

This telephone number is stored in memory until you save another. When

you do, the new number will be saved and the old number will be erased.

NOTE: Save Number does not apply to intercom calls.

PROGRAMMING PERSONAL

SPEED DIAL NUMBERS

You can program frequently dialed telephone numbers in a personal speed

dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-

tem administrator to determine the amount assigned to your station.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed

after the # will be sent as tones.

• Go offhook, dial 15 and then dial 105.

• Dial a speed dial number (00–49).

• Dial a line or line group access code.

• Dial the telephone number to be stored (18 digits maximum). It can

include #, 4.

• Simply go on-hook to store your dialed digits.

NOTES:

1. If you are presented with an error tone at any time, then go on-hook and

resume from the beginning.

2. Unfortunately, phones are not allowed to put a FLASH or a PAUSE into

your dialed-digit stream.

3. There is no way to erase a previously programmed speed dialing bin,

but overwriting is allowed.

LAST NUMBER REDIAL

To redial the last telephone number you have dialed:

• Lift the handset and dial 19.

NOTE: Redial does not apply to intercom calls.

RETRIEVING A PARKED CALL

PAGING AND MESSAGING

To retrieve a call that has been parked for you:

• Lift the handset.

• Dial 10 plus the station number that was announced. You will be con-

nected to the parked call.

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

• Lift the handset.

• Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all

internal zones.

• After the brief attention tone, make the announcement.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a

busy signal, you can set a message indication at that station. The MES-

SAGE key on keysets will flash and standard telephones will receive special

dial tone.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

• Hookflash and dial 43.

• Receive confirmation tone and hang up.

• Lift the handset.

• Dial 55 plus 9 to make an external page.

• After the brief attention tone, make the announcement.

If the keyset you are calling is in the Auto Answer mode, you must use the

following procedure:

• Hang up for at least two seconds.

• Lift the handset.

• Dial 41 plus the extension number.

• Receive confirmation tone and then hang up.

ALL PAGE

To page all keysets and the external speakers at the same time:

• Lift the handset and dial 55 plus 4.

NOTE: A station can have up to and including five message indications. If

you receive dial tone instead of confirmation tone, there are already five mes-

sages at this station. Try again later.

• After the brief attention tone, make the announcement.

MEET ME PAGE/ANSWER

• Make a page by dialing 54 plus any zone and instruct the paged per-

son to dial 56.

RETURNING MESSAGES

When you lift the handset and receive special dial tone, another station has

left a message for you. To return messages:

• After completing the page, hookflash and remain off-hook until the

paged person dials 56 from any phone. The paged person will be au-

tomatically connected with you.

• Lift the handset.

• Dial 43. The first station that left you a message will be called automat-

ically. If it is not answered, your message indication will remain.

• Repeat the prior step until all messages have been returned in the or-

der received.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you

can park the call and page the requested party:

• Dial tone will return to normal when all messages have been returned.

• While in conversation, hookflash and dial 55. The call is automatically

parked at your station.

• Dial the desired page zone and make the announcement. Be sure to

include your station number, for example, “Mr. Smith, park 201.”

CANCELING A MESSAGE

CONVENIENCE FEATURES

You can cancel a message indication that you have left at another station.

• Lift the handset.

• Dial 42 plus the extension number of that station.

DO NOT DISTURB

Use Do Not Disturb (DND) when you want to block calls to your keyset.

To cancel all message indications left at your phone:

• Lift the handset and then dial 401.

• To cancel DND, lift the handset and then dial 400.

• Lift the handset and dial 42 plus your extension number.

• Replace the handset.

You are able to make calls while in the DND mode.

PROGRAMMED MESSAGES

LOCKING YOUR STATION

To lock your phone from making outgoing calls:

When you will be away from your phone for any length of time, you may

leave a programmed station message. Display stations calling you will see

this message and be informed of your status or follow your instructions.

• Lift handset to go offhook and dial 15100 plus your station passcode

(default 1234) then dial 1.

• Listen for system dial tone and replace handset. Your station is now

locked from making outgoing calls.

• Lift the handset and dial 48 plus any message code 01–20 listed on

the back of this user guide.

• Listen for confirmation tone and hang up.

• To cancel this message, lift the handset and dial 48 plus 00.

To lock your station from making both internal and outgoing calls:

• Lift handset to go offhook and dial 15100 plus your station passcode

(default 1234) then dial 2.

• Listen for system dial tone and replace handset. Your station is now

locked from making both internal and outgoing calls.

To unlock your phone:

• Lift handset to go offhook and dial 15100 plus your station passcode

(default 1234) then dial 0.

• Listen for system dial tone and replace handset. Your station is now

unlocked.

LOCKED

OUTGOING

LOCKED

ALL CALLS

UNLOCKED

Make outside calls

YES

Receive outside

calls

YES

Make intercom

calls

YES

Receive intercom

calls

ANSWERING THE DOOR PHONE

ACCOUNT CODES

When it is equipped with optional equipment, your SAMSUNG iDCS 16 sys-

tem allows calls to be charged to different accounts. You can enter an ac-

count code in two ways. To enter an account code by interrupting the con-

versation:

When your station is programmed to receive calls from the door phone:

• You will receive three short rings repeatedly.

• Lift the handset and you will be connected to the door phone.

• If an electric door lock release is installed, hookflash, receive confir-

mation tone and dial 13 to release the lock.

• While on an outside call, hookflash, receive confirmation tone and

dial 47.

• Dial the account code (it may be a maximum of 12 characters includ-

CALLING THE DOOR PHONE

ing 4 and #).

(ROOM MONITORING)

• Hookflash to return to the conversation.

• If you make an error, repeat the procedure with the correct code. Only

the last account code dialed will be recorded.

You can call the door phone and listen to what is happening outside or in

another room.

• Lift the handset and then dial the extension number of the door box.

• You will be connected to the door phone. You can listen or have a

conversation.

• If an electric door lock release is installed, hookflash, receive confir-

mation tone and dial 13 to release the lock.

To enter an account code after the outside party hangs up.

• After the outside party hangs up, hookflash, receive confirmation tone

and then dial 47.

• Dial the account code (it may be a maximum of 12 characters includ-

ing 4 and #).

APPOINTMENT REMINDER /

ALARM CLOCK

This feature works like an alarm clock. Use it to remind yourself of an

appointment later in the day (TODAY ONLY) or as a daily reminder every day

(DAILY). You can set up to three alarms. Each one can be either a TODAY

ONLY or a DAILY alarm.

NOTE: If you wait for the outside party to hang up, you must complete this

procedure within ten seconds. You cannot repeat if you make a mistake.

IN/OUT OF GROUP

If your station is assigned to a hunt group, this feature will allow you to dial

an access code plus the group number, e.g., 501, plus 0 to temporarily pre-

vent your station from receiving any group calls. You will still be able to

receive calls that are dialed directly to your station. To reenter the group, dial

an access code plus the group number, e.g., 501, plus 1.

When the alarm rings, you will hear three short rings repeated three times.

Lift the handset to answer the alarm. If you do not, the alarm will alert you

two more times at pre-determined time intervals.

DIAL BY VOICE

To set/reset alarms:

If your station is assigned to a Dial by Voice group, this feature allows you

to use Dial by Voice. Before using this feature, you must record a name and

assign that name to a personal speed bin. This feature can be accessed

only by a dial code. When you are recording a name, do not pause between

the first and last names because the system will interpret the pause as the

end of the recording. Practice saying names as one word, e.g. Saint cho,

Robert Kim, Candy Kim.

• Go off-hook. Dial 15 and then 112.

• Dial the alarm number 1, 2 or 3.

• Dial the time you want the alarm to sound. Enter the time as HHMM

(hours & minutes) using a 24 hour clock.

• You receive confirmation tone after dial 0 (NOT SET), 1 (TODAY

ONLY) or 2 (DAILY) to select alarm type.

• Receive confirmation tone and go on-hook.

• Repeat for each alarm if needed. (Receive confirmation tone)

IMPORTANT: To record a name for one of your speed dial numbers the fol-

lowing procedure must be followed in one complete step. Stopping causes

recording to fail.

Note: If you are presented with an error tone at any time, then go on-hook

and resume from the beginning.

Lift the handset and dial 642. Dial the station passcode (1234). Dial the per-

sonal speed bin number. Upon completion of this entry, you will hear three

short beeps. Immediately record the name. If you are successful, you will

hear a short burst of tone confirming the recording.

PERSONAL SPEED DIAL NUMBERS

CODE

NAME

TELEPHONE NUMBER

_________________________

To place a call using Dial by Voice:

• Lift the handset.

• Dial 681 and speak the name.

• If the name is recognized, the call will be placed. If the name is not

recognized, you will hear error tone. Hang up and try again.

NOTE: This feature requires optional hardware and/or software. Ask your

installation and service company for details.

CHANGING YOUR STATION

PASSCODE

Your default station passcode is 1234. You can change your station pass-

code whenever you desire.

To change your station user passcode:

• Lift handset to go offhook then dial 15101.

• Then dial your existing station passcode.

• Then dial a new passcode (must be four digits).

• Redial your new passcode to verify. If successful, you will hear a con-

firmation tone.

• Hang up to store your new passcode.

NOTE: If you are presented with an error tone at any time, go on-hook and

resume from the beginning.

PERSONAL SPEED DIAL NUMBERS

N O T E S

CODE

NAME

TELEPHONE NUMBER

_________________________

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