43-5709.fm Page 1 Wednesday, December 20, 2000 10:56 AM
4-Line Telephone System
with Speakerphone and
Caller ID
43-5709.fm Page 3 Wednesday, December 20, 2000 10:56 AM
Also, the phone company can make changes
to its lines, equipment, operations, or proce-
dures that could affect the operation of this
telephone. The telephone company notifies
you of these changes in advance, so you can
take the necessary steps to prevent interrup-
tion of your telephone service.
6. Use caution when installing or modifying
telephone lines.
7. Do not affix the AC power supply cord to
building surfaces with metal fittings.
8. Unplug the telephone from the wall out-
let before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a
damp cloth for cleaning.
LIGHTNING
Your telephone has built-in protection circuits
to reduce the risk of damage from surges in
telephone line and power line current. These
protection circuits meet or exceed the FCC
requirements. However, lightning striking the
telephone or power lines can damage your
telephone.
9. Do not use the telephone near water, for
example, near a bath tub, wash bowl,
kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
10. Do not place the telephone on an unsta-
ble cart, stand, or table. The telephone
may fall, causing serious damage to the
product.
Lightning damage is not common. Neverthe-
less, if you live in an area that has severe
electrical storms, we suggest that you unplug
your phone when storms approach to reduce
the possibility of damage.
11. Slots and openings in the cabinet and
the back or bottom are provided for ven-
tilation. To protect it from overheating,
these openings must not be blocked or
covered. The openings should never be
blocked by placing the product on a bed,
sofa, rug, or other similar surface. This
telephone should never be placed near
or over a radiator or heat register. This
telephone should not be placed in a
built-in installation unless proper ventila-
tion is provided.
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, ba-
sic safety precautions should always be fol-
lowed to reduce the risk of fire, electric
shock, and injury, including the following:
1. Read and understand all instructions.
12. This telephone should be operated only
from the type of power source indicated
on the marking label. If you are not sure
of the type of power supply to your
home, consult your local power com-
pany.
2. Follow all warnings and instructions
marked on the product.
3. Never install telephone wiring during a
lightning storm.
4. Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.
13. Do not allow anything to rest on the
power cord. Do not locate the telephone
where the cord will be stepped on.
5. Never touch uninsulated telephone
wires or terminals unless the telephone
line has been disconnected at the net-
work interface.
14. Do not overload wall outlets and exten-
sion cords as this can result in a risk of
fire or electric shock.
3
Important Information
43-5709.fm Page 4 Wednesday, December 20, 2000 10:56 AM
15. Never push objects of any kind into this
product through cabinet slots as they
may touch dangerous voltage points or
short out parts that could result in a risk
of fire or electric shock. Never spill liquid
of any kind on the product.
19. Do not use the telephone to report a gas
leak while in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
16. To reduce the risk of electric shock, do
not disassemble the telephone. Take it
to a qualified service facility when ser-
vice or repair work is required. Opening
or removing covers may expose you to
dangerous voltages or other risks. Incor-
rect reassembly can cause electric
shock when the telephone is subse-
quently used.
17. Unplug the telephone from the wall out-
let and refer servicing to qualified ser-
vices personnel under the following
conditions:
• When the power cord plug is damaged
or frayed.
• If liquid has been spilled into the prod-
uct.
• If the product has been exposed to rain
or water.
• If the telephone does not operate nor-
mally by following the operating instruc-
tions. Adjust only those controls that are
covered by the operating instructions
because improper adjustments of other
controls may result in damage and will
often require extensive work by a quali-
fied technician to restore the product to
normal operation.
• If the product has been dropped or the
cabinet has been damaged.
• If the product exhibits a distinct change
in performance.
18. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
4
Important Information
43-5709.fm Page 5 Wednesday, December 20, 2000 10:56 AM
ˆ Contents
Features .................................................................................................................................. 7
A Quick Look at Your Phone ................................................................................................ 8
Installation .............................................................................................................................. 9
Planning Your System ......................................................................................................... 9
Using the System with the SP708 System ...................................................................... 9
System Communication ...................................................................................................... 9
Square Configuration .................................................................................................... 10
Non-Square Configuration/Private Line Support ........................................................... 10
Mounting The System ....................................................................................................... 10
On a Desk ..................................................................................................................... 10
On a Wall Plate .............................................................................................................. 11
On a Wall ....................................................................................................................... 11
Installing The Backup Batteries .......................................................................................... 11
Battery Power Levels .................................................................................................... 12
Connecting the AC Adapter ............................................................................................... 12
Attaching the Handset ....................................................................................................... 12
Connecting a Fax or PC Modem ....................................................................................... 12
Preparation ........................................................................................................................... 13
Setting Up the Stations ...................................................................................................... 13
Verifying Station and Line Configurations ......................................................................... 13
Verifying System Configuration ......................................................................................... 14
Station Reset ..................................................................................................................... 14
Changing or Updating a Station Extension Number .......................................................... 14
Setting the Ringer .............................................................................................................. 14
Setting the Ringer Volume ............................................................................................ 14
Setting Always Ring ...................................................................................................... 15
Setting the Handset, Headset, and Speaker Volume ........................................................ 15
Handset/Headset Volume ............................................................................................. 15
Speakerphone Volume .................................................................................................. 15
Telephone Operation ........................................................................................................... 15
Using a Headset ................................................................................................................ 15
Switching Between the Headset and Speakerphone .................................................... 16
Making Calls ...................................................................................................................... 16
Selecting a Line ............................................................................................................ 16
Making a Conference Call ............................................................................................. 16
Conference Calling with Two Outside Lines ................................................................. 16
Answering Calls ................................................................................................................. 17
Answering a Call While You Are On Another Line ........................................................ 17
Transferring Calls .............................................................................................................. 17
Without Announcement ................................................................................................. 17
With Announcement ...................................................................................................... 17
Using Auto Redial .............................................................................................................. 18
Using Flash ....................................................................................................................... 18
Using Hold ......................................................................................................................... 18
5
Contents
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Using Mute ......................................................................................................................... 18
Using the Intercom ............................................................................................................. 18
Using Automatic Answer ............................................................................................... 19
Paging All Stations ........................................................................................................ 19
Monitoring Other Rooms ............................................................................................... 20
Using Auto Attendant ......................................................................................................... 20
Setting Private Lines ...................................................................................................... 20
Using Standard Phones with the System ........................................................................... 20
Memory Operation ................................................................................................................ 21
Storing a Name and Number in Memory ........................................................................... 21
Entering a Pause ........................................................................................................... 21
Editing Stored Numbers ................................................................................................ 22
Deleting Stored Numbers .............................................................................................. 22
Dialing a Stored Number .................................................................................................... 22
Chain-Dialing Service Numbers .................................................................................... 22
Testing Stored Emergency Numbers ............................................................................. 22
Caller ID Operation ............................................................................................................... 23
Programming Caller ID ...................................................................................................... 23
Turning Caller ID/Call Waiting On/Off ............................................................................ 23
Selecting the Save Method for Received Caller ID Data ............................................... 23
Setting the Access Code ............................................................................................... 23
Setting the Area Code ................................................................................................... 23
Reviewing Caller ID Records ............................................................................................. 24
Caller ID Messages ....................................................................................................... 24
Dialing Numbers From a Caller ID Record ........................................................................ 24
Storing a Caller ID Record in Memory ............................................................................... 25
Deleting Records ........................................................................................................... 25
Troubleshooting ................................................................................................................... 26
Performing a System Update ............................................................................................. 27
Resetting the Time and Date ............................................................................................. 27
Care ................................................................................................................................... 27
6
Contents
43-5709.fm Page 7 Wednesday, December 20, 2000 10:56 AM
ˆ Features
3
32
Your Sprint 4-Line Phone System combines
advanced telephone technology with a com-
plete four-line telephone system. You can
connect up to twelve stations, with each
serving as an extension on which you can
make and receive outside and internal calls.
•
/ -inch (2.5 mm) headset jack adapter
(sub-mini to modular type plug con-
verter)
• extension card
The phone’s other features include:
Caller ID Memory
— stores and displays up
to 140 incoming call records (incoming
names and numbers).
Speakerphone
— allows clear, hands-free
conversation.
Intercom with Paging
— lets you call indi-
vidual stations, or page all stations at the
same time.
Tilting Display
— lets you adjust the angle
of the display screen for easy viewing.
Headset Jack
— lets you attach a headset
(not supplied) for hands-free convenience.
Hearing Aid Compatibility
— lets you use
your phone with hearing aids that have a T
(telephone) switch.
The system includes:
• telephone base
• handset
• coiled handset cord
• two long RJ14 modular cords
• two short RJ14 modular cords
• AC adapter
• mounting bracket (attached to the tele-
phone’s base)
• spare autodial station card
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Features
43-5709.fm Page 8 Wednesday, December 20, 2000 10:56 AM
ˆ A Quick Look at Your Phone
AUTO ATTENDANT Indicator—
lights when the phone is used
as a sub-station to the SP708
phone system and Auto Atten-
dant is on at the SP708 station.
Use these buttons to select op-
tions that appear on the screen
by pressing the button below the
desired option
DO NOT DISTURB —
press to stop incoming
calls and pages. Press
again to resume.
SCRATCH PAD
— press
once while the phone is
on or off the hook. Enter a
number you want to store
temporarily, then press
SCRATCH PAD
again.
The phone beeps once.
To dial the stored number,
lift the handset and press
SCRATCH PAD
. When
the number appears on
DIAL.
the screen, press
SCRATCH PAD
Use
store a phone number
to
while you are talking on
the phone, or any time you
need to store a number to
dial at a later time.
SPEAKER — press
once to use the speaker-
phone, press again to
hang up. Talk clearly in
the direction of the
phone. To switch to the
handset, lift the handset.
To switch back, press
MEMORY DIAL —
phone on the hook, enter a num-
ber you want to store, then
with the
REDIAL —
redial the last phone
number you called.
press to
MEMORY DIAL
press
once.
Press again to view the number.
To dial a stored number, lift the
MEMORY
handset and press
DIAL
once.
SPEAKER
again.
8
A Quick Look at Your Phone
43-5709.fm Page 9 Wednesday, December 20, 2000 10:56 AM
ˆ Installation
Installing your phone is easy, but it is impor-
tant that you follow the instructions in this
manual in sequence for the telephone to
work properly.
wall plate jack). The USOC number of
the single-line jack to be installed is
RJ11C (or RJ11W for a wall plate).
Before actually starting the connections, fol-
low these steps to plan your system.
PLANNING YOUR SYSTEM
1. Identify the number of stations you need
(maximum of 12).
To take full advantage of many of the sys-
tem’s features, you must have four telephone
lines with separate phone numbers. Howev-
er, you can choose to connect the system to
only one, two, or three telephone lines.
2. Determine which outside lines connect
to which stations (maximum of 4 per sta-
tion).
You can connect the system to two-line mod-
ular telephone line jacks, or you can connect
it to single-line jacks. If you use single line
jacks, you must also use an optional two-line
coupler available at your local RadioShack
store.
3. Decide which stations require a private
line (see “Setting Private Lines” on
Page 20).
Using the System with the SP708
System
Notes:
If you connect this system as a sub-station to
the SP708 4-Line Phone System (Cat. No.
43-5708), you can use the SP708’s Auto At-
tendant answering feature with this system
as well.
• Your system is for tone lines only. If your
telephone service is pulse type, check
with your telephone company about
changing to tone service.
• Your system connects directly to a mod-
ular telephone line jack. If your tele-
phone wiring does not have a modular
jack, you can update it yourself using
jacks and adapters available at your
local RadioShack store, or have the tele-
phone company update the wiring for
you. You must use compatible modular
jacks that are compliant with Part 68 of
FCC Rules.
If you do not connect this system to the
SP708 system, the Auto Attendant indicator
on your phone will not light, and you will not
have the Auto Attendant answering system.
SYSTEM COMMUNICATION
The system uses Line 1 to transmit informa-
tion such as system and line use status, and
up to two simultaneous intercom conversa-
tions. Lines 1 and 2 must be common to all
stations. Lines 3 and 4 can be common to all
or some of the stations.
• The line that connects the telephone
jacks to the telephone company's wiring
must be twisted-pair cable. Otherwise,
you might experience interference
(crosstalk) between telephone lines.
Note:
If Line 1 is disconnected, you can still
make and receive phone calls on the other
lines, but the phones will not work as a sys-
tem.
• The USOC number of the two-line jack
to be installed is RJ14C (or RJ14W for a
9
Installation
43-5709.fm Page 10 Wednesday, December 20, 2000 10:56 AM
Square Configuration
Station ID
Station 16
Line Number
When all lines are all common, the configura-
tion is called square. Since all lines are com-
mon, calls on any line can be transferred to
any station.
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Station 17
Station 18
Station 19
Station 20
Station 21
Station 22
Non-Square Configuration/
Private Line Support
When all lines are not common, the configu-
ration is called non-square. Depending on
which line is connected to which station, you
can transfer calls on some lines to some sta-
tions.
Important:
If you are using this phone as a
sub-station to the SP708 phone system (Cat.
No. 43-5708), and you have the Auto Atten-
dant feature turned on, the Auto Attendant
can answer all lines as well.
The following chart shows a sample non-
square configuration. In this configuration,
lines 1 and 2 are common to all stations, and
lines 3 and 4 are available to groups of sta-
tions.
MOUNTING THE SYSTEM
You can place your phone on a flat surface,
or mount it on a standard wall plate or direct-
ly on a wall. Select a location that is near a
modular telephone line jack and an AC out-
let, and out of the way of normal activities.
Stations 11, 16, and 17 have all the lines, so
these stations can answer all lines. Calls to
Lines 1 and 2 can be transferred to all sta-
tions. Calls on Line 3 can be transferred to all
stations except stations 14 and 15. Calls on
Line 4 can only be transferred to the stations
that have Line 4 (stations 11, 16, and 17 in
the sample chart). If you want to build a non-
square configuration, we suggest you make
a planning chart similar to the sample chart
for easier connection.
On a Desk
1. Remove the mounting bracket by sliding
it toward the narrow end of the bracket
and lifting it off.
Note:
You can also set private lines that are
not included in the system. See “Setting Pri-
vate Lines” on Page 20.
Station ID
Line Number
1
2
3
4
2. Plug one end of one of the supplied,
long 2-line modular telephone line cords
Station 11
X
X
X
X
X
X
X
X
X
X
X
X
X
X
LINE 1&2
into
on the bottom of the tele-
Station 12
Station 13
Station 14
Station 15
phone.
3. Use a coin or screwdriver to fit the cord
into one of the grooves next to the line
jacks on the bottom of the phone. Then
10
Installation
43-5709.fm Page 11 Wednesday, December 20, 2000 10:56 AM
plug the other end of the cord into a two-
line phone jack or a coupler that is con-
nected to two single-line phone jacks.
inches apart. Thread two screws into the
1
8
wall, letting the heads extend about / inch.
1. Follow Steps 1–5 of “On a Desk.”
LINE 3&4
4. Plug the other long cord into
2. With the narrow end of the mounting
bracket facing up, insert the bracket into
the bottom mounting slots. Push the
bracket up to lock it into place.
on the bottom of the telephone. Use a
coin or screwdriver to fit the cord into the
other groove beside the line jacks and
plug the other end into the other two-line
jack or coupler.
5. Leave the bracket detached and con-
nect the AC adapter (see “Connecting
the AC Adapter” on Page 12) and install
the backup batteries (see “Installing the
Backup Batteries”).
6. Attach the bracket with the narrow end
of the wedge pointing down and slide
the bracket up to lock it in place.
3. Align the bracket’s keyhole slots with the
screws, then slide the base downward to
secure it.
On a Wall Plate
1. Follow Steps 1–5 of “On a Desk.”
2. With the narrow end of the mounting
bracket facing up, insert the bracket into
the bottom mounting slots. Push the
bracket up to lock it into place.
INSTALLING THE BACKUP
BATTERIES
Your system requires four AA batteries (not
supplied) to provide backup power for a few
hours if AC power fails. The backup batteries
do not power all the system's features. For
the best performance and longest life, we
recommend RadioShack alkaline batteries.
3. Align the bracket’s keyhole slots with the
wall plate studs, then slide the base
downward to secure it.
If the power fails but the backup batteries are
installed and have power, all data and sys-
tem information is retained and network com-
munication is restored.
On a Wall
To mount the telephone directly on a wall,
you need two screws (not supplied) with
heads that fit into the keyhole slots on the
15
16
bottom of the base. Drill two holes 3 /
11
Installation
43-5709.fm Page 12 Wednesday, December 20, 2000 10:56 AM
Cautions:
The supplied adapter meets these spec-
ifications. Using an adapter that does
not meet these specifications could
damage the system or the adapter.
• Use only fresh batteries of the required
size and recommended type.
• Before replacing the batteries, discon-
nect all telephone lines from your sys-
tem.
• Always connect the AC adapter to the
system before you connect it to AC
power. When you finish, disconnect the
adapter from AC power before you dis-
connect it from the system.
• Do not use rechargeable batteries.
1. Turn the base over, press the tab on the
battery compartment cover, then lift off
the cover.
Follow these steps to connect AC power.
1. Insert the AC adapter's barrel plug into
the adapter jack on the bottom of the
telephone.
2. Place four AA batteries in the compart-
ment over the ribbon as indicated by the
polarity symbols (+ and –) marked
inside.
2. Route the adapter's cord through the
adapter cord groove on the bottom of
the phone, then plug the adapter into a
standard AC outlet.
3. Replace the cover.
Warning:
Dispose of old batteries promptly
ATTACHING THE HANDSET
and properly. Do not burn or bury them.
Plug one end of the supplied coiled cord into
the jack on the telephone's handset. Plug the
Caution:
Always remove old or weak batter-
ies. Batteries can leak chemicals that can
destroy electronic parts.
other end into the
jack on the left side
of the telephone's base.
Note:
If the power is out and your phone is
Note:
Your local RadioShack store sells a
operating on battery power, the phone will
automatically switch to pulse dialing. If your
phone line does not support pulse dialing,
you will not be able to dial.
variety of longer coiled handset cords which
can be useful if your telephone is mounted
on a wall.
CONNECTING A FAX OR PC
MODEM
Battery Power Levels
When the batteries become weak,
pears. When the batteries are weak or not in-
stalled, appears.
ap-
You can connect a fax or PC modem to the
system's data port, which uses Line 2. When
you use a fax or modem, the connection is
protected and will not be interrupted by in-
coming or transferred calls.
CONNECTING THE AC
ADAPTER
1. Connect the fax or modem cord to the
Cautions:
DOWN STREAM
data port on the side of
the phone.
You must use a Class 2 power
source that supplies 11V AC
and delivers at least 600 mA.
!
PC/FAX/PHONE
PC/FAX
.
2. Set
to
12
Installation
43-5709.fm Page 13 Wednesday, December 20, 2000 10:56 AM
PC/FAX/PHONE
on all the stations
The data port is always active, regard-
3. Set
PC/FAX/PHONE
PC/FAX
(including
less of the
setting. Plac-
position
connected to Line 2 to
PC/FAX
ing the switch in the
the Auto Attendant station, if applicable).
Then, when a call comes in on Line 2,
only the fax or modem answers.
silences the ring and turns off the Line 2
status indicator.
ˆ Preparation
On initial power-up (after all connections are
completed) each station displays ,1,7,$/#6(70
83, prompting you to set the station ID, time
and date.
7. Select &+$1*( to toggle between $0 and
30, then select 1(;7. The date setting
menu appears.
8. Use the keypad to enter the month (01–
12) and day (01–31). If you make a mis-
take, select %$&. to enter the correct
date.
Note:
In this manual, the word “select”
means you must press the button below the
desired option on the display.
9. Select 6$9(, then 1(;7. ,1,7,$/#6(783#&200
SETTING UP THE STATIONS
3/(7( appears.
1. At the ,17,$/ 6(783 screen, select 67$57,
10. Write the name for each extension on
the supplied extension card and slide it
into the slot on the bottom of the phone.
then select 1(;7. 6(7#67$7,21#,' appears.
2. Repeatedly select &+$1*( until the
desired extension number (11–22)
appears.
Note: ,1387#&255(&7#'$7$
appears if you en-
ter an invalid date or time. Check and cor-
rectly enter the data.
If the number is already in use for
another station, an error beep sounds
and 127#$9$,/ appears. Select &+$1*( to
choose another number.
VERIFYING STATION AND
LINE CONFIGURATIONS
3. Select 6$9(. 67$7,21#QQ#6(7 appears (QQ
1. Press
LINE# 1
. The line indicator lights
= the station number).
green and the speakerphone indicator
lights red. The station ID appears to indi-
cate the station is in use.
4. Select 1(;7. The time/date setting menu
appears.
2. Using another phone, dial the telephone
number for Line 2. The line indicator for
Line 2 flashes red. If the indicator does
not flash, check for correct installation
(see “Setting Up the Stations”).
5. Use the keypad to enter the hour and
minutes in twelve-hour format. Precede
a single-digit hour or minute with 0 (01,
02, 03 and so on). If you make a mis-
take, select %$&. to enter the correct
time.
3. Repeat Step 2 for Lines 3 and 4. If the
indicators for all the lines flash, you have
successfully installed this station.
6. Select 6$9(, then 1(;7. The AM/PM
selection menu appears.
13
Preparation
43-5709.fm Page 14 Wednesday, December 20, 2000 10:56 AM
4. Repeatedly select
&+$1*( until the
VERIFYING SYSTEM
CONFIGURATION
desired extension number (11–22)
appears.
To verify that all stations are communicating,
If the number is already used for another
station, an error beep sounds and 127
$9$,/ appears. Select &+$1*( to choose
another number.
PAGE ALL
3$*,1*
and the sta-
hold down
until
tion numbers for all connected stations ap-
pear.
Be sure all the stations connected to Line 1
appear. If any station does not appear, make
sure the lines to and from that station are
connected and inserted in the correct line
jacks.
5. Select 6$9(.
PROGRAM
6. Press
to exit.
SETTING THE RINGER
STATION RESET
Ringer settings are individually set at each
station for each line. When the ringer is on,
the line rings when calls are received. When
the ringer is off, that line does not ring when
a call is received. Whether the ringer is
turned on or off, the line indicator flashes
when a call is received. The phone is preset
with the ringer on for all lines.
If line conditions cause communication er-
rors between stations, you might have to re-
set the station(s).
To reset a station, insert the tip of a ballpoint
RESET
pen into
on the back of the phone. A
click sounds and the display and station indi-
cators briefly turn off, then back on.
To turn the ringer off for individual lines:
All data and system information are retained
and network communication is restored if the
backup batteries are installed and have pow-
er. If backup batteries are not installed or
have lost power, clock and memory (auto di-
al, redial, and scratch pad) data are lost.
PROGRAM
1. Press
.
2. Select 3+21, then select 1(;7 twice so
the 5,1*(5#6(/(&7 menu appears.
3. Select (17(5. /,1(#Q#5,1* appears.
4. Select &+$1*( to turn the ringer 21 or
CHANGING OR UPDATING A
STATION EXTENSION
NUMBER
2)) for the selected line.
5. Select 1(;7 to advance to the next line
selection.
You set the extension number (11–22) when
you initially set up the system (see “Setting
Up the Stations” on Page 13). If you must
change the number, follow these steps.
6. Repeat Steps 4 and 5 until all lines are
programmed.
PROGRAM
7. Press
to exit.
PROGRAM
1. Press
.
Setting the Ringer Volume
2. Select 27+(5, then 1(;7. 6(7# 67$7,21# ,'
appears.
RINGER VOL
Slide
on the back of the phone
HI LO
,
OFF
.
to set the ringer volume to
, or
3. Select (17(5. The current extension
number appears.
14
Preparation
43-5709.fm Page 15 Wednesday, December 20, 2000 10:56 AM
OFF
When set to
, the phone does not ring
SETTING THE HANDSET,
HEADSET, AND SPEAKER
VOLUME
when a call is received on any line.
Setting Always Ring
You can individually set the volume levels for
the handset/headset and the speaker. When
you switch over, the volume level is automat-
ically changed to the set level.
Your system is designed so your phone does
not ring when there is an incoming call on
one line if you are already talking on another
line, or when you have Auto Attendant turned
on.
Handset/Headset Volume
However, you can set your station to Always
Ring (even in these circumstances).
While using the handset or headset, select
9 VOLUME 8 to adjust the volume. One to
four bars appear to show the volume level. (1
bar is the lowest and 4 bars is the highest.)
The volume setting remains at this level until
you change it or a power failure occurs.
Note:
Even with Always Ring on, the station
does not ring when you are talking on the
speakerphone (outside line or intercom).
PROGRAM
1. Press
.
Speakerphone Volume
2. Select 3+21.
When using the speakerphone or when the
3. Select 1(;7 four times so $/:$<65,1*
VOLUME 8
phone is not in use, select 9
to
appears.
set the speakerphone volume. One to eight
sets of bars appear to show the level. The
volume setting remains at this level until you
change it or a power failure occurs.
4. Select &+$1*( to toggle between 21 and
2)).
PROGRAM
5. Press
to exit.
ˆ Telephone Operation
Note:
This owner's manual primarily explains
If your headset
has a modular
plug, connect it
directly to the
the operation using the handset. You can
also use a headset or the speakerphone.
modular
on the left side
of the base.
jack
USING A HEADSET
Headset Jack
Adapter
You can talk with hands-free convenience
using an optional headset (not supplied) that
3
To connect the headset with a sub-mini plug,
first plug the supplied headset jack adapter
(sub-mini to modular converter) into the mod-
32
has a modular type plug or / -inch (2.5 mm)
sub-mini
plug.
Contact
your
local
RadioShack store for a suitable headset.
ular
jack, then plug the headset into the
headset jack adapter.
15
Telephone Operation
43-5709.fm Page 16 Wednesday, December 20, 2000 10:56 AM
HEADSET
Notes:
• If you select a line that is in use and has
Press
to answer or end a call.
While the headset conversation is in
progress, the HEADSET indicator lights red.
Privacy selected, or a disconnected line,
an error beep sounds.
Switching Between the Headset
and Speakerphone
• If all lines are in use, you hear an error
beep and $//#/,1(6#,1#86( appears when
you lift the handset.
To switch from the speakerphone to the
HEADSET
headset, press
. To switch from the
SPEAK-
headset to the speakerphone, press
Making a Conference Call
ER
.
When you make a conference call, Call Pri-
MAKING CALLS
CON-
359# 5(/($6('
appears at your station, and the line indicator
flashes red at other stations.
vacy is automatically turned off. Press
FERENCE
to release privacy.
To make a call, lift the handset. Press a line
that is not in use, then dial the number. The
number appears on the display as you dial,
then the call's elapsed time appears.
Now any station in the system can pick up
LINE
the line by pressing
. When another sta-
When you are talking on a phone line, other
stations in the system cannot use that line.
This feature is called Call Privacy. When you
make or answer a call, you automatically
have privacy.
tion enters the conversation, &$//#-2,1(' ap-
pears and the line indicator for the
conference call turns green at the added sta-
tion.
Conference Calling with
Two Outside Lines
Selecting a Line
You can select the lines automatically or
manually. When you lift the handset or press
HOLD
1. Press
to put the first call on hold.
The line indicator flashes green.
SPEAKER
HEADSET
, you automatically get
or
the first available line. The line indicator on
your station lights green, and the indicator for
the same line lights red at other stations.
2. Make or answer a call from another line.
CONFERENCE 359# 5(/($6('
3. Press
.
appears.
The line priority is set in numerical order.
LINE 1 has priority over LINE 2, LINE 3 and
LINE 4. If LINE 1 is in use, LINE 2 picks up
as you lift the handset. If LINE 1 and LINE 2
are in use, LINE 3 picks up.
4. Press the line button for the call on hold.
The conference call has been estab-
lished and you can talk with both parties.
If two lines are ringing at the same time and
you lift the handset, the same line priority ap-
plies.
5. To end the conference call, hang up.
Both parties are disconnected. If you
want to continue speaking with one of
the calling parties, press the line button
for the caller you want to keep; the other
caller is disconnected.
To manually select a desired line, lift the
LINE
handset and press the desired
.
16
Telephone Operation
43-5709.fm Page 17 Wednesday, December 20, 2000 10:56 AM
Notes:
TRANSFERRING CALLS
• To conference two calls, your station
must have made or received both
calls. You cannot conference with a
call made or received by another sta-
tion.
Note:
The most recent caller ID record your
station received is transferred with the call.
Without Announcement
Follow these steps to transfer a call directly
to another station without announcing it to
the other station.
• The line indicators must both be
green to establish a conference call.
• You cannot make a conference call
between outside lines and the inter-
com.
TRANSFER
1. Press
. The TRANSFER indi-
cator lights. The call is automatically put
on hold and (;71#"" appears.
To speak privately with one of your confer-
2. Enter the extension number (11–22) of
the station you want to transfer the call
to. &$//#75$16)(5 appears. Hang up the
phone.
HOLD
ence call parties, press
to place both
calls on hold. Then press the line button for
the party you want to speak with.
To reestablish the 3-way conference call,
With Announcement
CONFERENCE
press
, then the line button for
the party on hold.
Follow these steps to announce that you are
transferring a call or to see if the person you
want to transfer the call to is available.
ANSWERING CALLS
When a call comes in, the phone rings (if the
HOLD
INTERCOM (;71# ""
1. Press
, then
.
OFF
ringer is not set to
) and the line button
appears. Enter the extension number of
the station you want to speak with.
,17(5&20#&$// and the receiving station's
extension appear.
for the line rapidly flashes. Lift the handset or
SPEAKER
HEADSET
. The first ring-
press
or
ing line is automatically selected.
2. When you hear a beep and the other
extension answers, advise the person
that you are transferring a call. Tell the
person which line to press to enable the
call, then hang up.
Answering a Call While You Are
On Another Line
When you are talking on one line and receive
HOLD
a call on another, press
to put the cur-
rent call on hold. The line indicator for the
current call flashes green. Then press the
line button for the incoming call. The line indi-
cator turns from flashing red to solid green.
Notes:
• If ,19$/,'# ,' appears, you entered
either your own station number or an
invalid station number. Enter a valid
station number.
To hang up the second call and return to the
first call, press the line button for the first call.
The second line automatically disconnects.
• If 81$%/(# 72# &$// appears, Do Not
Disturb (DND) is turned on at the
receiving station, you entered an
invalid extension number, or the sta-
17
Telephone Operation
43-5709.fm Page 18 Wednesday, December 20, 2000 10:56 AM
tion is on another intercom call.
Check the display for the station num-
ber. You cannot transfer the call.
USING HOLD
HOLD
Press
to put a call on hold. The line in-
dicator slowly flashes green at your station.
The line indicator at other stations slowly
flashes red. While a call is on hold, you can
temporarily place the handset on the base or
use another line without disconnecting the
current call.
USING AUTO REDIAL
Auto Redial automatically redials a busy or
unanswered number 10 times every 10 sec-
onds. If the line is still busy after 10 attempts,
Auto Redial turns off.
While a call is on hold, Call Privacy is re-
leased, so any station in the system can re-
lease the hold.
1. When you get a busy signal or no
answer, hang up and immediately press
REDIAL
63($.(5
flashes slowly.
twice.
To release a line from hold, press the line
button for that line at any station. The sta-
tion's line indicator lights green. The call then
reverts to Call Privacy and other stations
cannot join the call.
2. When the call is answered, the system
enters the speakerphone operation
mode. Use the speakerphone or lift the
handset and carry on the conversation.
Note:
If you put a call on hold for more than
3. To cancel Auto Redial before 10
three minutes, the line indicator flashes rap-
idly and a beep sounds three times every 30
seconds until you release the hold. If a call
has been on hold for eight minutes, the call is
automatically disconnected.
REDIAL
attempts, press
again.
USING FLASH
If you have Call Waiting services, you can
Flash
use
as a switchhook to change be-
tween phone lines.
USING MUTE
If you do not have Call Waiting, pressing
You can temporarily turn off the microphone
on the headset, handset, or speakerphone
Flash
might disconnect your call.
MUTE
by pressing
so the calling party cannot
FLASH
To change phone lines, press
.
hear you. The MUTE indicator lights. Press
MUTE
again to resume the conversation. The
Note: Flash
933# PV
is preset to
(millisec-
MUTE indicator turns off.
onds). If this setting does not work well with
your line, try a different setting, between 100
ms to 1 second.
Note:
INTERCOM
Mute is also released when you press
HOLD
, or hang up the line. Re-
or
member to press the appropriate line button
to return to the original call when you use the
hold or intercom features.
PROGRAM
1. Press
.
2. Select 3+21. )/$6+= and the current set-
ting appears.
USING THE INTERCOM
3. Repeatedly select &+$1*( until the flash
You can use the system as a two-way inter-
com between stations. The system has two
intercom channels, so two intercom conver-
sations can occur at the same time. If Auto-
matic Answer is turned on, and you receive
duration time you want appears.
PROGRAM
4. Press
to exit.
18
Telephone Operation
43-5709.fm Page 19 Wednesday, December 20, 2000 10:56 AM
IN-
To end an intercom conversation, press
an intercom call, the station beeps and the
intercom is instantly connected. If Automatic
Answer is not turned on, the called station
rings with a double ring.
TERCOM
again, return the handset to the cra-
SPEAKER
HEADSET
.
dle, or press
or
If you receive an intercom call during a
Note:
INTERCOM
to an-
Line 1 must be common to all the sta-
phone conversation, press
tions for the intercom, or paging, to operate
correctly.
swer the intercom. The outside line is auto-
matically placed on hold. To return to the
outside call, press the line button for that line.
HEADSET
1. Lift the handset or press
, then
INTERCOM
press
. Or, to use the speak-
Using Automatic Answer
INTERCOM
erphone, press
need to press
(you do not
). INTERCOM
SPEAKER
With Automatic Answer on, you can start
talking as soon as you receive an intercom
call, without pressing any buttons. The sys-
tem is preset to On.
lights and (;71#"" appears.
2. Enter the extension number of the sta-
tion you want to call. ,17(5&20#&$//#and
the extension number appear.
To turn Automatic Answer off, follow these
steps.
Notes:
PROGRAM
1. Press
.
• If ,19$/,'#,' appears, you entered either
your station number or an invalid station
number. Enter a valid station number.
2. Select 3+21. Then repeatedly select
1(;7 until $872$16:(5 appears.
• If 81$%/(#72#&$// appears, DND is turned
on at the receiving station, you entered
an invalid extension number, or the sta-
tion is on another intercom call. Check
the display for the station number. In this
case, you cannot make an intercom call.
3. Select &+$1*( to toggle between 21 and
2)).
PROGRAM
4. Press
to exit.
Note:
When Automatic Answer is on at the
receiving station, it takes about 5 seconds for
At the called station, the INTERCOM indica-
tor flashes and the ID for the station placing
the intercom call appears.
INTER-
the receiving station to turn on after
COM
is pressed at the originating station.
Paging All Stations
When Automatic Answer is on (see “Using
Automatic Answer”), the INTERCOM and
SPEAKER indicators light and the speaker-
phone automatically turns on when you re-
ceive an intercom call.
You can page all the stations on Line 1.
PAGE ALL
1. Hold down
. A beep sounds
and 3$*,1* appears. At the called sta-
tions, (;7#QQ#3$*,1* appears.
INTERCOM
If Automatic Answer is off, press
to answer the call using the speakerphone.
The INTERCOM indicator stops flashing and
the SPEAKER indicator lights. Lift the hand-
set for privacy.
PAGE ALL
2. Continue holding down
, and
speak into the handset or microphone.
PAGE ALL
3. Release
to end the page.
Note:
Stations that are in use or have DND
turned on do not receive the page.
19
Telephone Operation
43-5709.fm Page 20 Wednesday, December 20, 2000 10:56 AM
Monitoring Other Rooms
Setting Private Lines
You can activate another station’s speaker-
phone to listen to activities in the room where
the station is located.
You must connect Lines 1 and 2 to all the
stations in the system for the intercom and
paging features to work. However, when you
create a non-square configuration (see “Non-
Square Configuration/ Private Line Support”
on Page 10), you can connect other lines
that are not included in the system to Lines 3
and 4 as private lines.
Note:
The station contacted must have Auto-
matic Answer on to enable room monitoring.
1. Press
.
INTERCOM (;71#""
appears.
2. Enter the extension number of the sta-
tion to be monitored. When ,17(5&20
&$// and the called station number
If Auto Attendant is enabled on your system,
and you decide not to include Lines 3 and 4
in the system, you must set Lines 3 and 4 as
private lines. If you do not, the system as-
sumes the Auto Attendant answers these
lines, and they will not ring.
MUTE
appear, press
.
The INTERCOM indicator flashes on the
station being monitored, and the ID of
the monitoring station appears.
Important:
If you have Always Ring turned
on, all lines (including Lines 3 and 4) will al-
ways ring, even if Auto Attendant is on.
3. To end room monitoring, return the
HEADSET
handset to the cradle or press
,
SPEAKER
INTERCOM
.
, or
Follow these steps to set a private line.
PROGRAM
1. Press
.
USING AUTO ATTENDANT
2. Select 3+21, then select 1(;7 five times
When you connect this phone to the SP708
phone system (Cat. No. 43-5708), the Auto
Attendant feature of the SP708 works on this
phone also. Otherwise, Auto Attendant is dis-
abled.
so 35,9#/,1(=#2)) appears.
3. Select &+$1*(, then 2122)). 6(/(&7 /167
appears, with 67 flashing.
4. Use the number button to select the
line(s) that you want to be private. Your
selection disappears.
When Auto Attendant is turned on at the
SP708, any incoming call is first received by
the Auto Attendant station, and is then rout-
ed to other stations.
5. Select 6$9(.
To answer a call before the Auto Attendant
station answers, lift the handset or press
PROGRAM
6. Press
to exit.
HEADSET
, then press the appropriate line
Note:
If you want to make a conference call,
button. To use the speakerphone, press the
appropriate line button; you do not need to
you must set 35,9#/,1( to 2)).
SPEAKER
press
.
USING STANDARD PHONES
WITH THE SYSTEM
Note:
When Auto Attendant is on, your sta-
tion does not ring even when there is an in-
coming call, unless you turn on Always Ring
(see “Setting Always Ring” on Page 15).
You can connect and use a standard tele-
phone with the system, but Call Transfer, In-
tercom, Call Privacy, or Page do not operate.
20
Telephone Operation
43-5709.fm Page 21 Wednesday, December 20, 2000 10:56 AM
The system’s line status indicators still show
the status of the line with a standard tele-
phone connected.
cally released. If the person at the standard
telephone hangs up but you want to continue
CONFERENCE
the call, press
Privacy.
to restore Call
A standard telephone can join a call in the
system at any time. Call Privacy is automati-
ˆ Memory Operation
You can store up to 20 phone numbers and
names in memory, then dial a stored number
by specifying the memory location.
the second letter, three times to display
the third letter, or four times to display
the fourth letter.
Each stored number can be up to 16 digits,
and each name can be up to 14 characters.
Pressing the key repeatedly cycles
through all the characters on the key.
7. Select 1(;7 to move the cursor to the
STORING A NAME AND
NUMBER IN MEMORY
right after each letter.
5
For example, to enter “John”, press
PROGRAM
1. Press
.
once. - appears. Select 1(;7, then press
6
2
three times.
appears. Select
1(;7
,
2. Select 3+21 then 1(;7 until $872',$/
4
+
then press
1(;7, then press 6 twice. 1 appears.
twice.
appears. Select
6(783 appears.
3. Select (17(5.
To add a space, press 4.
4. Repeatedly select 1(;7 until the desired
memory location (01–20) appears. Then
select (',7. ?180%(5!#(or a number if the
location has previously been stored)
appears.
8. Repeat Steps 6 and 7 until the name is
entered, then select 6$9( to store your
entry.
9. Repeat Steps 4–8 to store additional
numbers.
Note:
Locations 01 to 10 are the upper
memories; locations 11 through 20 are
the lower memories. To access the
PROGRAM
10. Press
to exit.
LOWER
lower memories, press
, then the
Use the memory card to keep track of your
stored numbers. Lift the card’s cover off,
write down the names and numbers, then
snap the cover back into place.
desired auto dial button (see “Dialing a
Stored Number” on Page 22).
5. Use the keypad to enter the stored num-
ber. If the number is entered incorrectly,
select ? to move the cursor left, then
'(/ to remove the digits. Use the keypad
to enter the correct digits.
Entering a Pause
In some telephone systems, you must dial an
access code (9, for example) and wait for a
second dial tone before you can dial an out-
side number. You can store the access code
with the phone number. You should also
6. Select 1(;7. Use the keypad to enter the
name. Press the key once to display the
first letter on that key, twice to display
21
Memory Operation
43-5709.fm Page 22 Wednesday, December 20, 2000 10:56 AM
store a pause after the access code to allow
the outside line time to connect.
DIALING A STORED
NUMBER
HOLD/
To enter a 2-second pause, press
To dial a number stored in memory, lift the
handset and select the desired memory loca-
tion.
.
PAUSE 3
appears. You can add more pause
entries for a longer pause.
For an upper memory location (01–10), sim-
ply press a memory button.
Editing Stored Numbers
1. Follow Steps 1–4 under “Storing a
Name and Number in Memory”.
For a lower memory location (11–20), press
LOWER
, then a memory button.
2. Select (',7. The stored number appears.
To change it, select ? to move the cursor
left, then '(/ to remove the digits. Then
use the keypad to enter the new digits.
If you press a button for an empty location,
12#'$7$ appears.
Chain-Dialing Service Numbers
3. Select 1(;7.
For quick recall of numbers for special ser-
vices (such as bank-by-phone), store each
group of numbers in its own memory loca-
tion. Dial the service's main number first.
Then, at the appropriate place in the call, se-
lect the number for the location where the
additional information is stored.
4. Select ? to move the cursor left, and '(/
to remove characters. Then enter the
character as described in Steps 6 and 7
under “Storing a Name and Number in
Memory” on Page 21.
5. Select 6$9(. The next auto dial station
appears.
Testing Stored Emergency
Numbers
6. Repeat Steps 2 through 5 to edit the
other entries, if desired.
If you store an emergency service's number
(police department, fire department, ambu-
lance) and you choose to test the stored
number, make the test call during the late
evening or early morning hours to avoid peak
demand periods. Also, remain on the line to
explain the reason for your call.
PROGRAM
7. Press
to exit.
Deleting Stored Numbers
1. Follow Steps 1–3 under “Editing Stored
Numbers”.
2. Select ? to move the cursor left, and '(/
to remove all the characters.
3. Select 6$9(. The next auto dial station
appears.
4. Repeat Steps 2 through 5 to delete addi-
tional entries, if desired.
PROGRAM
5. Press
to exit.
22
Memory Operation
43-5709.fm Page 23 Wednesday, December 20, 2000 10:56 AM
ˆ Caller ID Operation
UNANSWER —
received by or transferred to your station but
not answered.
If you subscribe to Caller ID service from
your phone company, the phone company
sends information about the call, including
the time and date, between the first and sec-
ond rings of every call you receive. The sys-
tem displays this information when it
receives a call, and you can store up to 140
call records for later review. If the call infor-
mation is unavailable, or the name and num-
ber were blocked by the caller, that
information appears.
Stores the records for calls
ANSWER —
Stores the records for all the
calls you answered.
Note:
If you are using the Caller ID/Call
Waiting feature, all the call data is stored no
matter what options you choose.
Setting the Access Code
If you subscribe to Call Waiting with Caller
ID, when a call comes in, a tone sounds
through the handset, then the Caller ID
record appears. If you want to answer the in-
If your phone system requires that you dial
an access code (9, for example) before you
dial an outside number, you can program the
phone to automatically dial the access code
when calling a stored caller ID record. The
system is preset without an access code (²
appears). If an access code is not required,
leave this setting as is.
FLASH
coming call, press
. To resume the
FLASH
previous phone conversation, press
again.
If the Caller ID memory is full, any new call
replaces the oldest call record.
Setting the Area Code
PROGRAMMING CALLER ID
To quickly dial a number from a Caller ID
record (see “Dialing Numbers From a Caller
ID Record” on Page 24), or to correctly store
a number from a record in a memory dialing
location (see “Storing a Caller ID Record in
Memory” on Page 25), you must store your
local area code in the memory. Then, when
you dial from a Caller ID record, the system
skips the area code if it matches the one you
stored. The system is preset without an area
code.
There are four menu items for Caller ID oper-
ation.
Turning Caller ID/Call Waiting On/
Off
If you subscribe to Call Waiting with Caller ID
service, you can set the phone to show Call-
er ID information for an incoming call even
while you are using the phone. The system is
preset to 2)).
Note:
In some areas, the area code is nec-
essary even for a local call. If you live in such
an area, do not enter the area code.
Selecting the Save Method for
Received Caller ID Data
Follow these steps to program your Caller ID
settings.
You can choose one of three ways to store
caller ID records.
PROGRAM
1. Press
.
ALL —
Stores all the records, answered or
unanswered. The system is preset to ALL.
2. Select 27+(5. &$//(5#,' appears.
23
Caller ID Operation
43-5709.fm Page 24 Wednesday, December 20, 2000 10:56 AM
3. Select
(17(5. The first menu item
&:&,'
(5525# — There was an error during the
transmission of Caller ID information. Occa-
sional errors are normal. If (5525 appears
frequently, contact your local telephone com-
pany or RadioShack store.
(Call Waiting Caller ID) appears.
4. Select &+$1*( to toggle between 21 and
2)).
5. Select 1(;7. 6$9( appears.
' — The call is long-distance. You will be
charged for a long distance call when you
6. Repeatedly select &+$1*( until the
desired option appears (81$16:(5,
$16:(5, or $//).
DIAL
press
to return the call.
&$//(5# ,'# 12# '$7$ — There is no caller ID
record.
7. Select 1(;7. 2876,'(#/,1( menu appears.
DIALING NUMBERS FROM A
CALLER ID RECORD
8. Select &+$1*( until your access code
appears.
9. Select 1(;7. $5($#&2'( menu appears.
To dial a local number stored in a Caller ID
record, recall the record, then lift the handset
10. Use the number button to enter your
area code.
DIAL
and press
.
If you have not stored a local area code (see
“Setting the Area Code” on Page 23), the
system dials the full 10 digits, including the
area code.
11. Select 6$9(.
PROGRAM
12. Press
to exit.
PRO-
If you need to change a setting, press
If you have stored your local area code, the
system dials 7 digits if the area code in the
number is the same as the one you stored,
or 11 digits (1 + area code + 7-digit number)
if the number's area code is different from
the one you stored.
GRAM
27+(5/
, select
then . Repeatedly
(17(5
select 1(;7 until the desired menu appears,
then select &+$1*( as necessary. Repeated-
ly select 1(;7 until $5($#&2'( menu appears,
PROGRAM
then select 6$9( and press
to exit.
To add or delete the area code or add 1 be-
fore dialing, recall the record, then repeated-
REVIEWING CALLER ID
RECORDS
PROGRAM
ly press
until the required number
appears. For example, if you stored area
code 817 into the phone and you received a
call from 817–555–1234, the following ap-
CALLER
To review a caller ID record, press
ID
. The most recent caller ID record appears.
Repeatedly select ! to scroll through the
records from oldest to newest, or ? to scroll
through the records from newest to oldest.
PROGRAM
pears as you repeatedly press
.
‡ 888²4567
‡ ;4:²888²4567
‡ 4²;4:²888²4567
‡ 4²888²4567
Caller ID Messages
%/2&.('#— The caller has blocked the Caller
ID information.
CALLER ID
To cancel your call, press
.
81$9$,/$%/(#— No Caller ID data was sent
(time and date information still appears).
24
Caller ID Operation
43-5709.fm Page 25 Wednesday, December 20, 2000 10:56 AM
Note:
If a Caller ID record does not contain a
phone number (if it was blocked by the caller,
for example), you cannot dial from that
record.
STORING A CALLER ID
RECORD IN MEMORY
1. Recall the Caller ID record you want to
store.
2. Hold down the desired memory location
button until you hear a beep and 6$9(#72
/2&#QQ appears.
3. Select <(6. The number of the caller ID
record appears. Select 1(;7 to accept
the number. (To edit the number, see
“Editing Stored Numbers” on Page 22.)
Note:
Include the outside line access
code, add or delete the area code, or
add 1 for long distance, as necessary.
4. The Caller ID name appears. Select
6$9( to store the name and number. (To
edit the name, see “Editing Stored Num-
bers” on Page 22.)
CALLER ID
5. Press
to exit.
Deleting Records
You can delete Caller ID records individually
or all at once. Recall the record and select
'(/(7(. Then select <(6 to delete the dis-
played record, $// to delete all caller ID
records, or 12 to cancel the deletion.
25
Caller ID Operation
43-5709.fm Page 26 Wednesday, December 20, 2000 10:56 AM
ˆ Troubleshooting
Problem
Solution
Cannot program the existing ID after disconnect-
ing and reconnecting the phone.
Perform a system update at another station (see “Trouble-
shooting” on Page 26).
Cannot access the program mode.
Does not receive 3$*(#$//.
Station is off the hook or on hold. Hang up or turn hold off.
DND is on. Turn it off.
Cannot join in a conference call.
Release Call Privacy (see “Making a Conference Call” on
Page 16).
Another station has already joined the call.
Make sure both stations are connected to Lines 1 and 2.
Called station is in DND.
Intercom does not work.
Cannot view the activity of other stations.
Line 1 is not common to all bases.
The line indicator flashes when a call comes in but Auto Attendant is turned on at the SP708 station. Turn it off.
the phone does not ring.
Ringer switch is set to off. Turn it on.
Ringer is programmed OFF. Turn it on.
DND is turned on. Turn it off.
One station's number continues to appear when
the station is not in use.
DND is on at that station. Turn it off.
Make sure the base is connected to the line and AC power.
Auto Attendant is turned on at the SP708 station. Turn it off.
Ringer switch is set OFF. Turn it on.
Ringer is programmed OFF. Turn it on.
DND is on. Turn it off.
The telephone does not ring.
There is no dial tone and the display is blank.
Connect AC power.
Callers cannot hear you when using the handset, Check the handset cord connection.
but you can hear them.
Check MUTE.
When a call comes in on Line 2, the LINE 2 indica- Check the FAX/PC switch. The switch should be set to
tor does not light. PHONE when a PC or fax is not connected.
Cannot operate the phone during a power failure. Install the backup batteries.
Communication errors occur during Call Transfer/ A station might have been removed without performing a
Intercom/Page All.
system update.
26
Troubleshooting
43-5709.fm Page 27 Wednesday, December 20, 2000 10:56 AM
If you make a mistake, select
enter the correct time.
%$&. to
PERFORMING A SYSTEM
UPDATE
4. Select 6$9(, then 1(;7. The $0230 selec-
The system update renews the status of all
the stations in the system. The system auto-
matically updates itself when you discon-
nected Line 1, reconnected it or when AC
power has failed and then been restored.
tion menu appears.
5. Select &+$1*( to toggle between $0 and
30. After setting $0 or 30 correctly, select
1(;7. The date setting menu appears.
You must manually update the system when
you remove a station from the system or
change an extension ID.
6. Use the keypad to enter the month (01–
12) and day (01–31).
If you made a mistake, select %$&. to
If the network is set to full capacity and a sys-
tem update is required, 3(5)250#6<67(0#830
'$7(#$7#$#',))(5(17#67$7,21 or 83'$7(#1(('('
appears. The station showing either display
is not properly linked to the system, so per-
form the system update at another station.
enter the correct date.
7. Select 6$9(.
PROGRAM
8. Press
to exit.
appears if you en-
Note: ,1387#&255(&7#'$7$
PROGRAM
1. Press
.
ter an invalid date or time. Check and cor-
rectly enter the data.
2. Select 27+(5.
3. Repeatedly select 1(;7 until 6<67(0
83'$7(#appears.
CARE
Keep the phone dry. Use and store the
phone only in normal temperature environ-
ments. Handle the phone carefully. Keep the
phone away from dust and dirt, and wipe it
with a damp cloth occasionally to keep it
looking new.
4. Select <(6. 83'$7,1*#12: appears. When
the update completes, ),1,6+(' appears.
PROGRAM
5. Press
to exit.
RESETTING THE TIME AND
DATE
Modifying or tampering with the phone’s in-
ternal components can cause a malfunction
and invalidate its warranty and void your
FCC authorization to operate it. If your phone
is not performing as it should, take it to your
local RadioShack store for assistance. If the
trouble is affecting the telephone lines, the
phone company can ask you to disconnect
your phone until you have resolved the prob-
lem.
The backup batteries keep the clock running
for about one hour after a power failure. If the
power is out for more than one hour, you
must reset the clock.
PROGRAM
7,0(
.
1. Press
, then select
2. 7,0()'$<# 6(783 appears. Select (17(5.
The time setting menu appears.
3. Use the keypad to enter the hour and
minutes in two digits. Precede a single-
digit hour or minute with 0 (01, 02, 03,
and so on).
27
Troubleshooting
43-5709.fm Page 28 Wednesday, December 20, 2000 10:56 AM
Limited One-Year Warranty
This product is warranted by RadioShack against manufacturing defects in material and workman-
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN,
RadioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUD-
ING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIM-
ITED IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limita-
tion of incidental or consequential damages, so the above limitations or exclusions may not apply to
you.
In the event of a product defect during the warranty period, take the product and the RadioShack
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase
price. All replaced parts and products, and products on which a refund is made, become the prop-
erty of RadioShack. New or reconditioned parts and products may be used in the performance of
warranty service. Repaired or replaced parts and products are warranted for the remainder of the
original warranty period. You will be charged for repair or replacement of the product made after the
expiration of the warranty period.
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs
of product removal, installation, set-up service adjustment or reinstallation.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
RadioShack Customer Relations, 200 Taylor Street, 6th Floor, Fort Worth, TX 76102
12/99
We Service What We Sell
43-5709
12A00
Printed in Indonesia
RadioShack Corporation
Fort Worth, Texas 76102
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