Polycom Server DOC2557A User Manual

Polycom® RMX® 1500  
Hardware Guide  
Version 7.0 | August 2010 | DOC2557A  
 
Polycom RMX 1500 Hardware Guide  
RTM IP 1500 LEDs ................................................................ 1-17  
RTM ISDN 1500 LEDS ......................................................... 1-19  
Power Supply LEDs ............................................................. 1-19  
Component Installation & Replacement . . . . . . . . . . . . 2-1  
Installing the RTM ISDN 1500 Card ............................................ 2-2  
Component Replacement ...................................................................... 2-4  
Replacing the RTM ISDN 1500 ..................................................... 2-5  
i
 
Table of Contents  
ii  
 
1
Hardware Description  
This Hardware Guide provides information on the RMX 1500 and its  
components. This system utilizes a modular platform, whose  
components are designed for high performance, capacity and reliance.  
Main Features  
The Polycom RMX 1500 offers the following features:  
Linux® based  
Chassis based on the ATCA standard  
Support for standard network interfaces (H.323, SIP video, ISDN,  
PSTN and LAN)  
New hardware technologies  
Telco grade high availability, on-line upgrading and dynamic  
resource allocation  
Easy integration of conference elements into external network  
management  
Enhanced Continuous Presence (multi-image video)  
IVR (Interactive Voice Response) module  
1-1  
 
   
Chapter 1-Hardware Description  
RMX 1500 Specifications  
Table 1-1 Polycom RMX 1500 Specifications  
Physical  
Height  
Width  
1U (4.44 cm.)  
19” (48.26 cm.)  
23.6” (60 cm.)  
Up to 12 Kg.  
Depth  
Weight  
Media Protocols  
Audio  
G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,  
Siren14, Siren 22.  
Video  
H.261, H.263, H.264.  
Network Interfaces  
IP, ISDN, PSTN and LAN  
H.323, SIP, ISDN, PSTN and LAN  
Power Supply  
AC Input/ Range, BTU  
Voltage range: 100-240 VAC ±10%, 47-63 Hz.  
Maximum BTU output: 3400 per hour.  
Power Consumption  
AC Maximum Power  
consumption  
350 Watts.  
Environment  
Operating temperature  
Storage temperature  
Relative humidity  
Operating altitude  
Operating ESD  
0°– 40°C (22°– 104°F).  
-40°– 70°C (-40°– 158°F).  
15% - 90% no condensing.  
Up to 4,500 m (15,000 ft.).  
4 kV.  
1-2  
 
 
Polycom RMX 1500 Hardware Guide  
RMX 1500 System Capacities  
The following table summarizes the different system capacities.  
Table 1-2 System Functions and Capacities RMX 1500  
System Functions  
Capacity  
Maximum number of Video participants in a conference  
Maximum number of PSTN participants in a conference  
Maximum number of VOIP participants in a conference  
Maximum number of Audio calls per second  
Maximum number of Video calls per second  
Maximum number of Conferences  
90  
120  
360  
5
2
400  
Maximum number of Meeting Rooms  
Maximum number of Entry Queues  
1000  
40  
Maximum number of Profiles  
40  
Maximum number of Conference Templates  
Maximum number of SIP Factories  
100  
40  
Maximum number of IP Services  
1
Maximum number of ISDN Services  
Maximum number of IVR Services  
2
40  
Maximum number of Recording Links  
Maximum number of IVR Video Slides  
Maximum number of Log Files (1Mb max.)  
Maximum number of CDR Files  
20 (default)  
150  
4000  
2000  
1000  
Unlimited  
20  
Maximum number of Fault Files  
Number of Participant alerts  
Maximum number of concurrent RMX Web Client  
connections to the MCU  
1-3  
 
 
Chapter 1-Hardware Description  
Table 1-2 System Functions and Capacities RMX 1500  
System Functions  
Capacity  
Maximum number of Users  
100  
4000  
40  
Maximum number Address Book entries  
Maximum number of gateway profiles  
Maximum number of Reservations (Internal Scheduler)  
2000  
Table 1-3 System Resource Capacities According to Video Resolution  
Video Resolution  
Resources with MPMx  
HD Support  
PSTN  
CP / VSW  
120  
VOIP  
360  
ISDN  
60 (128 Kbps) - 4 E1/T1  
CIF H.263  
CIF H.264  
SD  
60  
90  
60  
4CIF  
30  
720p30  
30  
1080p30fps/720p60  
720p VSW 2Mb  
1080p VSW 2Mb  
720 VSW 4Mb  
1080p VSW 4Mb  
1080p VSW 6Mb  
15 (Symmetric)  
80  
80  
60  
40  
20  
1-4  
 
Polycom RMX 1500 Hardware Guide  
Site Requirements  
This section describes the requirements your site must meet for safe  
installation and operation of the system.  
Safety Requirements  
For your protection, please read these safety instructions completely  
before operating the equipment.  
Look carefully for potential hazards in your work area: moist floors,  
ungrounded power cables, frayed power cords, missing safety  
grounds and so forth.  
Locate the main circuit breaker within the room.  
Locate the emergency power OFF switch within the room.  
Never assume that power is disconnected from a circuit.  
Use only the power cord supplied with the system.  
The power cord should only be connected to a power outlet that has a  
protective ground contact.  
Ensure that the power cord is easily accessible from the back of the  
system at all times.  
Place the equipment in a well-ventilated area where the vents are free  
from obstruction.  
Do not place heavy objects directly on top of the RMX 1500 unit.  
Do not use liquids around your equipment.  
Rack Mount Safety Precautions  
The following precautions should be followed with regards to rack mount  
safety:  
Keep the area around the RMX 1500 clean and free of clutter.  
Decide on a suitable location for the equipment rack that will hold the  
RMX 1500 unit. It should be situated in a clean, dust-free area that is  
well ventilated. Avoid areas where heat, electrical noise and  
electromagnetic fields are generated. You will also need it placed  
near a grounded power outlet.  
Ensure that the leveling jacks on the bottom of the rack are fully  
extended to the floor with the full weight of the rack resting on them.  
1-5  
 
     
Chapter 1-Hardware Description  
In a single rack installation, stabilizers should be attached to the rack.  
In multiple rack installations, the racks should be coupled together.  
Always make sure the rack is stable before extending a component  
from the rack.  
You should extend only one component at a time - extending two or  
more simultaneously may cause the rack to become unstable.  
Before you install the rails, determine the placement of each  
component in the rack.  
Install the heaviest components on the bottom of the rack first, and  
then work up.  
Allow the power supply units to cool before touching them.  
Always keep the rack’s trays and card’s slots closed when not  
servicing, to maintain proper cooling.  
Installation Precautions  
When handling electronic components, standard anti-static precautions must be  
observed:  
Wear a grounding strap  
Handle cards by their edges only and do not touch their components or  
connector pins  
Keep components in anti-static bags, when not installed in the RMX1500  
The following precautions should be followed with regards to installation  
of the RMX 1500:  
Use a regulating uninterruptable power supply (UPS) to protect the  
RMX 1500 from power surges and voltage spikes, to keep your MCU  
operating in case of a power failure.  
Place the RMX 1500 on a hard, flat surface such as a desktop or mount  
it on 19” rack.  
The airflow of the RMX 1500 is from right to left. Be sure that the  
areas in the left and right side of the system are clear for proper  
ventilation.  
1-6  
 
 
Polycom RMX 1500 Hardware Guide  
Connecting the RMX 1500 to a Power Source  
The following restrictions apply to the conductors and connectors that  
may be used to ground the unit when rack mounted:  
When using bare conductors, they must be coated with an  
appropriate antioxidant compound before crimp connections are  
made. Tinned, solder-plated or silver-plated connectors do not have  
to be prepared in this manner.  
The same bolt assemblies should not secure multiple connectors.  
Listed fastening hardware must be compatible with the materials  
being joined and must be preclude loosening, deterioration and  
electrochemical corrosion of the hardware and joint materials.  
Connecting the RMX 1500 to AC Power  
Do not connect the green or green-yellow wire to the system single-point  
ground screw.  
Only the AC Power cable supplied by Polycom should be used.  
The size of the protective earthing conductor should be a minimum of  
10AWG.  
The outlet intended for connecting the power cord must be protected with  
an external overcurrent protection device either in building or in the rack  
with the rating not higher than 20Amp.  
Do not use an Extension cord with the cable.  
1
Make sure that the power button is switched OFF on the RMX 1500.  
ON/OFF  
button  
USB Slot  
2
Insert the power cable into the power connector on the rear panel of  
the RMX 1500.  
1-7  
 
   
Chapter 1-Hardware Description  
Connecting Cables on the RMX 1500  
To connect the cables:  
For the RTM-IP 1500 module:  
Connect the Media cable to LAN 2 port.  
Connect the Network cables to the MNG (Signaling) port &  
MNGB (Management Network) port.  
(Optional) Connect the Shelf Management cable to the Shelf port.  
For the RTM ISDN 1500 module:  
Connect the E1/T1 cables to their PRI (1-4) ports.  
E1/T1 PRI  
LAN 2; media, MNG; signaling,  
Power Cable  
Connection(s)  
MNGB; management & Shelf  
Figure 1-1 RMX 1500 Rear Panel View with AC Power and Communication  
Cables  
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps  
covering those ports should not be removed.  
First-time Power-up  
1
For first entry installation, you must insert the USB key containing the  
modified IP addresses in USB slot on the RMX’s front panel. For more  
information see, the RMX 1500/2000/4000 Getting Started Guide,  
"Procedure 1: First-time Power-up” on page 2-19.  
2
Turn ON the power by pressing on the power switch located on the  
front panel of the RMX 1500.  
1-8  
 
   
Polycom RMX 1500 Hardware Guide  
The parameters in the lan.cfg file are uploaded from the USB key to  
the RMX’s memory and applied during the power-up sequence.  
System power-up sequence may take up to five minutes.  
During the First-time Power-up the red ERROR LED on the RMX’s  
front panel remains ON until both the Management and IP Network  
Services have been defined.  
When the RMX's configuration is completed (including the  
Management and IP Network Services), and if there are no System  
Errors, the green READY LED (on the RMX’s front panel) turns ON.  
3
Remove the USB key. For more information see, the RMX 1500/2000/  
4000 Getting Started Guide, "Hardware Description", "Procedure 4:  
Modifying the Default IP Service and ISDN/PSTN Network Service  
Settings” on page 2-22  
1-9  
 
Chapter 1-Hardware Description  
RMX 1500 Components  
On the RMX 1500, components are located on both the front and rear of  
the MCU as listed in Table 1-4, "Polycom RMX 1500 Front Panel  
Description". For more information see the descriptions of the "RMX 1500  
Front Panel” on page 1-10 and "RMX 1500 Rear Panel” on page 1-12.  
RMX 1500 Front Panel  
The front panel enables access to the RMX 1500 using a USB key,  
keyboard, mouse and VGA connection.  
Opening the RMX 1500 Front Panel  
The RMX 1500 has a front panel which can be opened by pressing on the  
location shown in the following illustration:  
1-10  
 
     
Polycom RMX 1500 Hardware Guide  
Front Panel Components  
ON/OFF  
button  
USB Slot  
Keyboard Slot  
Front  
LEDs  
VGA Slot  
Mouse slot  
Figure 1-2 RMX 1500 Front Panel  
Table 1-4 Polycom RMX 1500 Front Panel Description  
SLOT/Button/  
Description  
LED  
USB Slot  
USB key connection, used for First time configuration.  
VGA Slot  
Monitor connection.  
Keyboard connection.  
Mouse connection.  
Keyboard Slot  
Mouse Slot  
ON/OFF Button  
READY Led  
Turn the RMX ON or OFF.  
Orange - RMX Starting up.  
Green - RMX ready/online.  
IN USE Led  
ERROR Led  
Amber - In use, when a conference is active.  
Red - Error.  
1-11  
 
 
Chapter 1-Hardware Description  
RMX 1500 Rear Panel  
The RMX 1500 rear panel contains the RTM IP 1500 and optionally, the  
RTM ISDN 1500. In addition, the rear panel houses the power supply with  
fan & AC inlet, and Serial port.  
Power Supply  
with built in Fan  
RTM ISDN 1500  
Serial  
Slot  
RTM IP 1500  
RTM IP 1500  
This card contains an Ethernet Switch that manages the network of the  
system, routes data between the cards and components of the system and  
provides connectivity to external IP networks. It controls and monitors  
the system fans and regulates power supply.  
The RTM IP 1500 connections include:  
2 signalling & media ports  
2 ethernet management ports  
Shelf (Manager) port  
Modem  
1 Serial port  
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps  
covering those ports should not be removed.  
1-12  
 
   
Polycom RMX 1500 Hardware Guide  
Signaling & Manage-  
ment Ports  
Serial  
Port  
Modem  
Port  
LAN 1-2  
Ports  
Shelf  
connection  
NA  
Main RS 232  
Switch  
LAN3, LAN 4 and the Serial  
ports are only for debugging and not  
for customer use  
Standby button  
Figure 1-3 RMX 1500 RTM IP Rear Panel Layout  
The following items appear on the RMX 1500 rear panel:  
Table 1-5 RMX 1500 Rear Panel - RTM IP 1500 Component Description  
Item  
Description  
LAN 1 port  
LAN 2 port  
MNG port  
MNGB  
Not Available (NA).  
LAN (Media) Connection. 1 Media IP address is available.  
Signaling connection.  
Management connection for Web Client and RMX  
Manager.  
LAN 3/4 ports  
Not Available (NA).  
Note: LAN 3/4 are covered with a plastic cap that should  
not be removed.  
Shelf (Manager)  
port  
(Optional) Shelf Manager connection.  
Modem port  
Internal IP connection, for debugging purposes only.  
Serial (RS 232)  
port  
For debugging purposes only. Enables print-outs of  
various LOGs from RTM IP 1500 and Card Manager.  
MAIN/RTM  
Selection of the connection type for the RS-232 Port.  
When the switch is up - the serial port connects to the  
MPMx card.  
When the switch is down, connects to the RTM IP.  
1-13  
 
Chapter 1-Hardware Description  
Table 1-5 RMX 1500 Rear Panel - RTM IP 1500 Component Description  
Item  
Description  
Standby button  
Toggle button. Use this button to either perform  
Diagnostics or Software Recovery on the RMX.  
Short press (2 seconds) - MPMx Diagnostics.  
Long press - (10 seconds) Media and RTM IP 1500  
Software Recovery.  
RTM ISDN 1500  
The RTM ISDN 1500 connects directly to the built-in MPMx. The RTM  
ISDN card routes data between the MPMx card and components of the  
system, converts ISDN T1/E1 media to IP packets and provides  
connectivity to external ISDN networks.  
The RTM ISDN card is installed on the rear panel of the RMX interfaces  
between the RMX unit and the ISDN/PSTN switch.  
With the RMX 1500, you can either have a dedicated E1 or T1 Type Network  
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.  
The RTM ISDN card contains four connections to which up to four E1 or  
T1 PRI lines can be connected as shown in Figure 1-4.  
4 E1/T1 connections  
Figure 1-4 RMX 1500 RTM ISDN Rear Panel Layout  
The RTM ISDN card supports up to 200 audio participants, regardless of  
whether the spans are E1 or T1.  
1-14  
 
   
Polycom RMX 1500 Hardware Guide  
ISDN/PSTN Clock Source  
Each RTM ISDN 1500 has its own primary and secondary clock source.  
The first span to synchronize becomes the primary clock source and the  
second span to synchronize becomes the secondary clock source. This  
clock is used to synchronize ISDN spans only (it is not the system clock).  
A single clock source triggers an alarm that can be turned off by setting  
the appropriate flag in the system configuration.  
RMX 1500 Power Supply  
Subject to availability on the RMX 1500 there are two types of power  
supplies (Power-One & Astec), both are identical in their functionality.  
Power Supply LEDs  
On the RMX 1500 there are three LEDs that indicate the power status.  
Table 1-6 Polycom RMX 1500 Power Supply LEDs  
Power Supply LED  
OK  
Description  
DC power indication to internal components of the RMX:  
Green - DC Power Good.  
Power supply failure Indication:  
Amber - Power Supply Failure.  
(Alarm symbol)  
AC/~ (symbol)  
Main power supply indication (Voltage In):  
Green - Voltage Input > 85 VAC.  
1-15  
 
     
Chapter 1-Hardware Description  
RMX 1500 LEDs  
The RMX includes LEDs located on the front panel and rear panel. In the  
front panel, the LEDs reflect the state of the components. The LEDs on the  
rear panel indicate the state of the external connections and the status of  
the RTM IP card.  
RMX 1500 Front Panel LEDs  
The following items appear on the RMX 1500 front panel:  
Table 1-7 RMX 1500 Front Panel LED’s  
Component  
LED ID  
LED Color Indication  
Front Panel  
ERROR  
Red  
ON - Major system error. In case  
of an active alarm this light is ON,  
and the READY-green is OFF.  
OFF - Normal.  
Flashes - During system startup.  
READY  
Green  
ON - CPU card has successfully  
completed startup. This light turns  
green after completing the entire  
system configuration.  
OFF - Turns OFF when the  
ERROR red LED is activated.  
Flashes - During system startup.  
IN USE  
Amber  
ON - At least one endpoint is  
connected to the system.  
Flashes - During system startup.  
1-16  
 
   
Polycom RMX 1500 Hardware Guide  
RMX 1500 Rear Panel LEDs  
RTM IP 1500 LEDs  
The following LEDs appear on the RTM IP 1500:  
Table 1-8 RTM IP 1500 LEDs  
LED  
Component  
LED Color Indication  
Name  
LAN LEDs (1-2)  
LNK  
1 Gb  
LNK  
1 Gb  
LNK  
1 Gb  
LNK  
100  
Green  
Amber  
Green  
Amber  
Green  
Amber  
Green  
Amber  
ON with an active network  
connection, flickers with Packet  
activity.  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
MNG LED  
ON with an active network  
connection, flickers with Packet  
activity.  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
MNG B LED  
ON with an active network  
connection, flickers with Packet  
activity.  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
Shelf LED  
ON with an active network  
connection, flickers with Packet  
activity.  
ON when the active network is  
10/100Mb, flickers with Packet  
activity.  
1-17  
 
   
Chapter 1-Hardware Description  
Table 1-8 RTM IP 1500 LEDs (Continued)  
LED  
Name  
Component  
LED Color Indication  
Modem  
LNK  
Green  
Amber  
Red  
ON with an active network  
connection, flickers with activity.  
ON when the active network is  
10/100Mb, flickers with activity.  
Additional LEDs  
(4)  
ERR  
ACT  
ON - Major error on RTM IP  
1500.  
Flashes - During system  
startup.  
Red  
ON - Packet flow to and from  
the MCU chassis.  
Flashes - During system  
startup.  
STBY  
RDY  
Green  
Green  
ON - CPU & System are in a  
standby (OFF) mode.  
ON - RTM IP 1500 has  
successfully completed startup.  
Flashes - During system  
startup.  
1-18  
 
Polycom RMX 1500 Hardware Guide  
RTM ISDN 1500 LEDS  
The following LEDs appear on the RTM ISDN:  
Table 1-9 RTM ISDN 1500 LEDs  
LED  
Name  
Function Name  
LED Color Indication  
PRI (1-4) LEDs  
LNK  
Green  
Amber  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
ON when 1Gb connection is  
online, flickers with Packet  
activity.  
Power Supply LEDs  
The following items appear on the rear panel power supply:  
Table 1-10 Power Supply LED’s  
Component  
LED ID  
LED Color Indication  
Power Statuses  
OK  
Green  
Amber  
OK.  
Alarm  
PS Fail - Problem with power  
supply. This amber LED is driven  
by internal circuitry and will  
illuminate when a power rail has  
failed.  
AC  
Green  
When the power cable is plugged-  
in, the AC LED becomes lit.  
1-19  
 
   
Chapter 1-Hardware Description  
1-20  
 
2
Replacement  
On the RMX 1500 you can install and replace the RTM ISDN 1500 card.  
For more information see, "Installing the RTM ISDN 1500 Card” on  
page 2-2.  
Before installing a parts:  
Make sure you have the correct replacement part on hand.  
Make sure you are using proper ESD equipment, to prevent damage  
to the system.  
Warning!  
All maintenance tasks are to be performed by qualified, authorized personnel.  
Use only replacement parts supplied by your dealer.  
Follow all procedures. Do not skip any steps.  
 
 
Chapter 2- Component Installation & Replacement  
Installing the RTM ISDN 1500 Card  
Prior to adding the RTM ISDN 1500 card you must have your ISDN  
product license available. For more information see, RMX 1500/2000/  
Getting Started Guide, "Procedure 2: Product Registration” on page 2-20.  
1
2
3
Ensure that the power switch on the RMX 1500 is turned OFF (O).  
Loosen the captive screws that fasten the card to the MCU.  
Slide in the RTM ISDN 1500 card.  
4
Insert the card into the slot and tighten the captive screws on each  
side of the rear panel of the card, securing the RTM ISDN card to  
RMX.  
2-2  
 
 
Polycom RMX 1500 Hardware Guide  
5
Connect the PRI cables.  
4 E1/T1 connections  
6
7
Turn ON the RMX 1500.  
Login on to the RMX Web Client.  
a
Update your license. For more information see, RMX 1500/2000/  
Getting Started Guide, Chapter 2, “Procedure 2: Product Registration”  
on page 2-20.  
b
In the ISDN/PSTN Network Services define a New ISDN Network  
Service. For more information see, RMX 1500/2000/4000  
Administrator’s Guide, Chapter 13, “Adding/Modifying ISDN/PSTN  
Network Services” on page 13-51.  
2-3  
 
Chapter 2- Component Installation & Replacement  
Component Replacement  
or the rear panel.  
The following component can be replaced when it is faulty:  
The RTM-IP 1500 and Power Supply are not field replaceable.  
RTM ISDN 1500, see "Replacing the RTM ISDN 1500” on page 2-5.  
Before replacing a part:  
Make sure you have the correct replacement part on hand.  
Make sure you are using proper ESD equipment, to prevent damage  
to the system.  
2-4  
 
 
Polycom RMX 1500 Hardware Guide  
Replacing the RTM ISDN 1500  
1
2
3
Ensure that the power switch on the RMX 1500 is turned OFF (O).  
Remove the PRI cables.  
Loosen the captive screws that fasten the card to the MCU.  
4
5
Remove the RTM ISDN card and pull the RTM ISDN card out of its  
slot in the backplane.  
Carefully slide the RTM ISDN card out through the rear panel.  
6
7
Slide in the replacement RTM ISDN card into it’s slot.  
Tighten the captive screws on each side of the rear panel of the card,  
securing the RTM ISDN card to RMX.  
8
9
Connect the PRI cables.  
Turn ON the RMX 1500.  
2-5  
 
 

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