Petsafe Electric Pet Fence PIF00 12917 User Manual

Model Number  
PIF00-12917  
stay + play wireless fence  
operating and training guide  
Please read thIs eNtIre guIde beFore begINNINg  
 
These steps will help keep your pet safe and comfortable. Millions of pets are  
comfortable while they wear stainless steel contacts. Some pets are sensitive to  
contact pressure. You may find after some time that your pet is very tolerant of the  
collar. If so, you may relax some of these precautions. It is important to continue  
daily checks of the contact area. If redness or sores are found, discontinue use until  
the skin has fully healed.  
You may need to trim the hair in the area of the Contact Points. Never shave the  
dog’s neck; this may lead to a rash or infection.  
Always remove your dog’s Receiver Collar before performing any Transmitter  
testing.  
The Receiver Collar should not be on your dog when the system is tested. Your  
pet may receive an unintended correction.  
The Boundary Width of the system must be tested whenever an adjustment is  
made to the containment field to prevent unintended corrections to your pet.  
If you use a collar and leash for training, be sure the extra collar does not put  
pressure on the contact points.  
Never remove power from the system when the collar is on the pet. This may  
activate the Receiver Collar.  
®
Radio Systems Corporation recommends the use of an Uninterruptible Power  
Supply (UPS) for use with your wireless fence. Should the power go out at your  
home, your pet will be unprotected. Power outages can be unpredictable, and the  
use of a UPS will provide you with some time to properly restrain your pet.  
In rare instances, if your pet is near the boundary at the time when the power fails, it  
is possible that your pet will receive a correction. This correction will stop after a 15  
second timeout period has been reached. This is due to the operation of the collar:  
the collar is activated by the absence of the containment signal.  
While results will vary depending on the UPS manufacturer’s specifications the  
following are typical examples to guide your choice of UPS:  
Using a 400 VA UPS a consumer should expect 1 hour of backup time.  
Using a 900 VA UPS a consumer could expect 4 hours of backup time.  
If settings below maximum fence size are used, additional backup time will result.  
At minimum fence size settings backup time may be more than two times the  
backup time estimated at maximum fence size.  
To prevent an unintended correction, after the Boundary Flags have been placed,  
be sure to set the static correction on the Receiver Collar back to level 1 tone only.  
Do not charge your Receiver Collar every night. Charging too often can reduce  
battery life. Charge your Receiver Collar when the Receiver Indicator Light blinks  
yellow; or when the light blinks red.  
Do not place anything on the top of the Transmitter or cover any ventilation holes.  
This may overheat the Transmitter and cause early transmit failure.  
Do not place Transmitter in a closet or any other confined, unventilated area.  
3
 
®
Thank you for choosing PetSafe brand. You and your pet deserve a companionship that  
includes memorable moments and a shared understanding together. Our products and training  
tools promote a lifestyle of protection, teaching, and love — essentials that influence memories  
for a lifetime. If you have any questions about our products or training your pet, please visit our  
To get the most protection out of your warranty, please register your product within 30 days  
full warranty and should you ever need to call the Customer Care Center, we will be able to  
®
help you faster. Most importantly, PetSafe will never give or sell your valuable information to  
Table of Contents  
Components...............................................................................................................................5  
Other Items You May Need ............................................................................................5  
How the System Works ...................................................................................................6  
Key Definitions ................................................................................................................6  
Operating Guide......................................................................................................7  
Set Up the Transmitter .................................................................................................7  
Charge the Receiver Collar ..........................................................................................8  
Prepare the Receiver Collar..........................................................................................8  
Adjust the Pet Area to Desired Size...........................................................................11  
Transmitter Range Chart.............................................................................................12  
Place the Boundary Flags...........................................................................................12  
Fit the Receiver Collar................................................................................................13  
Training Guide........................................................................................................15  
Be Patient With Your Pet............................................................................................15  
Day 1 - Boundary Awareness......................................................................................16  
Days 2 thru 4 - Continue Boundary Awareness..........................................................17  
Days 5 thru 8 - Distraction Phase ...............................................................................17  
Days 9 thru 14 - Unleashed Supervision.....................................................................18  
Days 15 thru 30 - Pet Monitoring...............................................................................19  
Taking Your Pet Out of the Pet Area.............................................................................19  
Wireless-To-Go..............................................................................................................20  
Accessories....................................................................................................................20  
Frequently Asked Questions...........................................................................21  
Troubleshooting.....................................................................................................23  
Terms of Use and Limitation of Liability .......................................................................26  
Compliance ...................................................................................................................27  
Customer Care International.........................................................................................27  
Mounting Template.......................................................................................................28  
4
1-800-732-2677  
 
Components  
Receiver  
Collar  
with  
Short  
Contact  
Points  
Receiver  
Charger  
Transmitter  
Transmitter  
Power  
Adapter  
Boundary Flags - 50  
Mo  
P
d
e
IF  
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0
u
m
0
b
-
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1
2
9
17  
s
ta  
y
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pl  
e
P
o
a
y
in  
L
p
E
A
S
r
a
E
t
wi  
r
n
el  
d
ess  
R
E
g
A
D
a
TH  
IS  
t
ra  
E
in  
in  
NT  
IR  
g
E
g
G
u
f
UIDE  
id  
e
e
nce  
B
E
F
O
R
E
Contact Point  
Wrench  
B
E
G
IN  
NIN  
G
Operating and  
Training Guide  
Long  
Contact Points  
Test Light  
Tool  
Other Items You May Need  
Screwdriver  
Scissors  
Lighter  
Drill & mounting hardware  
Tape measure  
Non-metallic collar and leash  
®
Want professional installation help? Invisible Fence Brand installers will come to your home  
®
and install your new PetSafe System for an additional cost. Contact your local dealer at  
5
 
How the System Works  
®
The PetSafe Stay + Play Wireless Fence has been proven safe, comfortable, and effective  
for pets over 5 pounds. The system works by transmitting a radio signal up to 105 feet in all  
directions. You temporarily define the Pet Area with Boundary Flags for a visual aid in training  
your pet. Your pet wears a Receiver Collar with Contact Points that touch his neck, and, once  
trained, is allowed to roam freely in the Pet Area. When your pet reaches the Boundary Zone,  
the Receiver Collar gives a warning tone before delivering a safe Static Correction through the  
Contact Points to get his attention until he returns to the Pet Area.  
Key Definitions  
Transmitter: Transmits the radio signal and is the center of the Pet Area.  
Pet Area: Distance from the Transmitter where your pet can roam freely.  
Boundary Zone: 2 to 3 foot wide area outside the Pet Area  
where your pet’s Receiver Collar will begin to tone and then  
begin to deliver a Static Correction. The correction will start  
in the Boundary Zone and continue anywhere beyond  
the Pet Area. Note: The Receiver Collar is equipped with  
a safety time-out feature that will stop correcting after  
Note: In many  
15 seconds if your pet remains outside the Pet Area.  
neighborhoods,  
Receiver Collar: Receives the radio signal from  
the Transmitter.  
nearby property lines  
may limit how large  
the Pet Area can be.  
Receiver Indicator Light: Indicates the level of  
correction at which the Receiver Collar is set.  
This light also indicates battery status.  
Contact Points: Deliver the safe Static Correction  
when your pet moves into the Boundary Zone.  
Mode Button: Turns Receiver on/off and adjusts  
the level of Static Correction your pet receives  
outside the Pet Area.  
Transmitter  
PET AREA  
Maximum 105 ft. range  
(53 average steps)  
Receiver Charger: Charges the batteries inside  
the Receiver Collar  
Receiver Charge Jack: Connection point for charging Receiver battery.  
Power Light: Indicates when the Transmitter is on.  
Power Jack: Where the Power Adapter plugs into the Transmitter. The Transmitter is powered by a standard  
120-volt outlet.  
Boundary Switch: Adjust according to the size of the Pet Area desired. Note: Adjusting the switch does not  
change the level of Static Correction on the Receiver Collar.  
Boundary Control Dial: Adjusts the distance from the Transmitter to the Boundary Zone. Note: Adjusting the  
dial does not change the level of Static Correction on the Receiver Collar.  
Alarm Disable Button: Silences Transmitter Alarm  
Receiver Collar  
Mode  
Contact  
Button  
Point  
Receiver  
Indicator  
Light  
Receiver  
Charge  
Jack  
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1-800-732-2677  
 
Transmitter  
Alarm  
Disable  
Button  
ALARM  
H
G
I
H
W
O
L
Power  
Jack  
Boundary  
Switch  
Power  
Light  
LOW  
HIGH  
Boundary  
Control Dial  
Operating Guide  
Step  
Set Up the Transmitter  
Important: You may need to move the Transmitter several times before determining the  
final location.  
The Transmitter is located at the exact center of the Pet Area. Place the Transmitter:  
At least 2 feet above the floor located on the ground floor of your home.  
In a dry, well ventilated, protected area.  
In an area where temperatures do not fall below -10° F.  
On a non-metal table or other hard surface to ensure proper ventilation (1A).  
1
Do not place anything on top of Transmitter or cover any ventilation holes. This may  
overheat the Transmitter and cause early transmit failure.  
Do not place Transmitter in a closet or any other confined, unventilated area.  
At least 3 feet from large metal objects, as these items may reduce the size and shape of  
your Pet Area (1B). Placing the Transmitter inside a metal building or shed can reduce the  
maximum range of the Stay + Play Wireless Fence .  
You can mount on a wall (1A). A mounting template is included on the back of this guide.  
The Transmitter has two built in warning alarms: a  
Power Loss Alarm and a Transmission Failure Alarm.  
1A  
1B  
3ft.  
The Transmitter Power Loss Alarm sounds an  
intermittent tone alarm indicating power has been  
removed from the Transmitter. The Power Loss  
Alarm will last up to 30 minutes. In the event of a  
power loss, your pet is no longer contained.  
Wall  
Mount  
There are 3 ways to turn off the Power Loss Alarm.  
1. Plug adapter into a functional 120-volt outlet.  
Tabletop  
2. Unplug Transmitter power Adapter from the Power Jack located on the bottom of  
the Transmitter.  
3. Press the Alarm Disable button for 5 seconds then release. Three short tones will sound  
to signify the alarm has been turned off.  
The Transmission Failure Alarm makes a continuous tone indicating a Transmitter problem.  
In this situation, your pet can no longer be contained. Contact the Customer Care Center  
for a replacement at 1-800-732-2677.  
7
 
Step  
Charge the Receiver Collar  
AC wall outlet. The Receiver Collar light will glow red when the  
Receiver Charger is properly seated into the Receiver Charge  
Jack. The light will turn green when charging is complete. A built  
in safety circuit prevents the Receiver Collar from overcharging.  
The Receiver Collar Charger is designed to plug into a standard  
2A  
2
The Receiver Collar will achieve a full charge in 2-3 hours. Each  
charge can last up to 3 weeks depending upon frequency of use.  
Do not charge your Receiver Collar every night. Frequent charging can have a  
negative effect on the battery. We recommend that the Receiver Collar be used until  
the Receiver Indicator Light blinks yellow or red.  
To charge the Receiver Collar, lift and slide the Receiver Collar strap away from the  
front of the unit (2A). Lift the rubber plug to allow access to the Receiver Charge Jack.  
The rubber plug needs to remain attached to the Receiver Collar. Plug the Receiver  
Charger into the Receiver Charge Jack on the Receiver Collar. The Receiver Charge  
Jack and Receiver Charger are keyed to fit one way. Do not force it in backwards.  
Step  
Prepare the Receiver Collar  
Your Receiver Collar comes with Short Contact Points. Use the  
3A  
Long Contact Points for pets with long or thick hair. Tighten  
the Contact Points using the Contact Point Wrench (3A). Check  
3
tightness weekly.  
Turning the Receiver Collar ON  
Press and hold the Mode Button continuously for 5 seconds (3B).  
The green or yellow or red Receiver Indicator Light will turn ON  
for 5 seconds (3C) to indicate battery status, followed by the  
red Receiver Indicator Light flashing the Static Correction Level  
Settings.  
3B  
3C  
Turning the Receiver Collar OFF  
Press and hold the Mode Button continuously for 5 seconds.  
The red Receiver Indicator Light will be ON during this time.  
The red Receiver Indicator Light will then turn OFF and all  
Receiver Indicator Lights will stay OFF indicating that the unit  
is turned OFF.  
Mode  
Button  
To extend the time between charging the Receiver Collar,  
consider turning OFF the Receiver Collar when it is not in use.  
8
1-800-732-2677  
 
Receiver Collar Status Indicators  
The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are  
used to determine the battery status, and the correction type. Refer to the Receiver Collar  
Status Indicator Table below to understand the status lights and tones for the Receiver  
Collar.  
During normal operation, the Receiver Collar Indicator Light will flash every 4-5 seconds to  
indicate the battery status as shown in the table below.  
Receiver Collar Status Indicator Table  
Status Light  
Alarm Tone  
Condition  
While Plugged into Receiver Charger  
Solid red  
No tone  
No tone  
Charge in progress  
Charge complete  
Solid green  
Charge failure, contact  
Customer Care Center  
No light  
After Removing from Receiver Charger  
Continuous  
Battery Charge Indication.  
green or yellow or red  
(5 seconds duration)  
No tone  
Occurs immediately after unplugging  
the charger from the Receiver Collar  
Operating Battery Status  
Slow blinking green  
(every 4-5 seconds)  
No tone  
No tone  
No tone  
Collar battery charge 100%-60%  
Slow blinking yellow  
(every 4-5 seconds)  
Collar battery charge 60%-20%  
Slow blinking red  
(every 4-5 seconds)  
Collar battery charge 20% or less,  
charge immediately  
Receiver Activation Status  
Fast pulsating green  
(3 flashes per second)  
Warning tone  
Warning tone  
Fast pulsating red  
(3 flashes per second)  
Tone for duration of  
Static Correction  
Static Correction being  
delivered up to 15 seconds  
Continuous green  
(10 seconds)  
Over Correction Protection;  
collar locked for 10 seconds  
No tone  
9
 
To Set the Static Correction Level  
Read all steps before attempting to set the Static Correction Level.  
1. Press the Mode Button and release (3B) when the Receiver Indicator Light  
illuminates Red (3C).  
2. The Receiver Indicator Light will emit a series of Red flashes representing the Static  
Correction Level.  
3. Increase the Static Correction Level by pressing and releasing the Mode Button  
within 5 seconds of the previous series of flashes.  
The Static Correction levels increase in strength from 1 to 6. Pushing the Correction  
Level Button while the Receiver Collar is on level 6 will cause the Receiver Collar  
to revert to level 1. Refer to the Function and Response Table to choose the Static  
Correction level that best fits your pet.  
Function and Response Table  
Static  
Correction  
Level  
Indicator Light  
Response  
Receiver Collar Function  
Temperament of Pet  
1 Red Flash  
1
2
3
4
5
No Static Correction, Tone Only  
Low Static Correction  
Initial Training Mode  
Timid  
2 Red Flashes  
3 Red Flashes  
4 Red Flashes  
5 Red Flashes  
Medium-Low Static Correction  
Medium Static Correction  
Medium-High Static Correction  
Timid or Average  
Average Energy  
Average or High  
Energy  
6 Red Flashes  
6
High Static Correction  
High Energy  
Over Correction Protection  
If your pet enters the Boundary Zone or continues anywhere beyond the Pet Area, this  
feature limits the Static Correction duration to 15 seconds. While the system locks out  
further Static Correction, the green light will remain on for 10 seconds.  
In the unlikely event that your pet leaves the Pet Area, he will not receive a Static  
Correction upon return to the Pet Area.  
10  
1-800-732-2677  
 
Step  
Adjust the Pet Area to Desired Size  
boundaries (4A). Always start determining the Boundary Zone  
Make sure the entire Pet Area lies within your property  
4A  
at the shortest distance from Transmitter. Place the Boundary  
Switch on “Low” if the Boundary Zone will be less than 45 feet  
from the Transmitter.  
4
Test Light Instructions  
1. Make sure the Receiver Collar Battery is properly charged.  
Pet  
Set the Correction Level to 2 or above.  
Area  
2. Hold the Test Light Contacts to the Contact Points. (4B)  
3. Walk toward the Boundary Zone holding the Receiver Collar  
at your pet’s neck level (4E) until the Test Light flashes (4F).  
Save Test Light for future testing.  
4B  
Note: If your next-door neighbor has an In-Ground Containment  
System, see Troubleshooting section page 23.  
To maximize your Pet Area, make sure the Boundary Switch is on  
“High” and the Boundary Control Dial is set to “8” (4C & 4D). Plug  
Power Adapter into Power Jack and standard 120-volt outlet.  
Two-Person Method  
4D  
4C  
Hold the Receiver Collar at your pet’s neck height (4E)  
with logo side facing away from the Transmitter and  
Contact Points facing upwards. Walk to the edge of  
the desired Pet Area. Facing away from the Transmitter,  
hold the Receiver Collar at the edge of the desired Pet  
Area (4F).  
L
O
W
7
H
I
G
H
8
Starting with the Boundary Control Dial set to “8”,  
have a second person turn the dial down SLOWLY. When the Receiver Collar starts to  
beep, tell the person to stop turning the Boundary Control Dial. Record your settings on  
the next page for future reference.  
One-Person Method  
4E  
4F  
Measure the shortest distance from the desired  
Boundary Zone to the Transmitter. Find the  
distance on the Transmitter Range Chart on  
the next page and set the Boundary Switch  
and Boundary Control Dial. Hold the Test Light  
Contacts to the Contact Points (4B). Take the  
Receiver Collar to the Boundary Zone with the  
logo side facing away from the Transmitter and  
Contact Points facing upwards (4E). Hold the  
Pet  
Area  
Receiver Collar at your pet’s neck level (4F) until the Receiver Collar beeps and the Test  
Light flashes. If the Receiver Collar beeps before or after the desired Boundary Zone,  
return to the Transmitter and adjust the Boundary Control Dial. Repeat this process  
until the Receiver Collar is beeping at the desired location. Record your settings on the  
next page for future reference.  
11  
 
Transmitter Record Your  
Range Chart Settings  
Boundary Boundary Boundary  
Final  
Final  
Receiver  
Static  
Correction  
Level (1-6)  
Control  
Dial  
Switch  
LOW  
Switch  
HIGH  
Boundary  
Switch  
Setting  
(HIGH or  
LOW)  
Boundary  
Control  
Dial  
Position  
(1-8)  
Position  
1
2
3
4
5
6
7
8
17 ft.  
19 ft.  
22 ft.  
25 ft.  
29 ft.  
36 ft.  
42 ft.  
45 ft.  
35 ft.  
41 ft.  
49 ft.  
55 ft.  
64 ft.  
82 ft.  
95 ft.  
105 ft.  
Home  
Camping  
Vacation  
Other  
Note: These distances are approximate.  
Step  
Place the Boundary Flags  
The Boundary Flags are visual reminders  
5A  
5B  
for your pet of where the Boundary Zone is  
located. The Receiver Collar will activate within  
2 to 3 feet of the Boundary Flags.  
5
1. Using the Test Light, with the Static  
Correction Level set at 2 or greater, hold the  
Receiver Collar at your pet’s neck height with  
logo side facing away from the Transmitter.  
2. Walk towards the Boundary Zone until the  
Receiver Collar beeps and the Test Light  
flashes (5A).  
3. Place a Boundary Flag in the ground (5B).  
4. Walk back into the Pet Area until the beeping stops.  
5. Repeat this process around the Boundary Zone until it is marked with Boundary  
Flags every 10 feet.  
The Boundary Flags may be in different parts of the Boundary Zone and may not be in  
a line. The Boundary Zone is 2 to 3 feet wide.  
12  
1-800-732-2677  
 
Step  
Fit the Receiver Collar  
Important: The proper fit and placement of your Receiver Collar is important for effective training.  
The Contact Points must have direct contact with your pet’s skin on the underside of his neck.  
Please read and follow the instructions in this manual. Proper fit of the collar  
is important. A collar worn for too long or made too tight on the pet’s neck  
may cause skin damage. Ranging from redness to pressure ulcers; this  
condition is commonly known as bed sores.  
6
Avoid leaving the collar on the dog for more than 12 hours per day.  
When possible reposition the collar on the pet’s neck every 1 to 2 hours.  
Check the fit to prevent excessive pressure; follow the instructions in  
this manual.  
Never connect a lead to the electronic collar; it will cause excessive  
pressure on the contacts.  
When using a separate collar for a lead, don’t put pressure on the  
electronic collar.  
Wash the dog’s neck area and the contacts of the collar weekly with a  
damp cloth.  
Examine the contact area daily for signs of a rash or a sore.  
If a rash or sore is found, discontinue use of the collar until the skin has  
healed.  
If the condition persists beyond 48 hours, see your veterinarian.  
For additional information on bed sores and pressure necrosis, please  
visit our website.  
These steps will help keep your pet safe and comfortable. Millions of pets  
are comfortable while they wear stainless steel contacts. Some pets are  
sensitive to contact pressure. You may find after some time that your pet is  
very tolerant of the collar. If so, you may relax some of these precautions. It is  
important to continue daily checks of the contact area. If redness or sores are  
found, discontinue use until the skin has fully healed.  
You may need to trim the hair in the area of the Contact Points. Never shave  
the dog’s neck; this may lead to a rash or infection.  
To assure a proper fit, please follow these steps:  
6A  
1. Make sure Transmitter is not plugged in, and the receiver is  
turned off.  
2. Start with your pet standing comfortably (6A).  
3. To make it easier to hear the warning beep, place the  
Receiver Collar on your pet with the logo side of Receiver  
facing your pet’s chin.  
4. Center the Contact Points underneath your pet’s neck,  
touching the skin.  
You may need to trim the hair in the area of the Contact Points. Never shave  
the dog’s neck; this may lead to a rash or infection.  
13  
 
5. Check the tightness of the Receiver  
Collar by inserting one finger between  
the end of a Contact Point and your pet’s  
neck. The fit should be snug but not  
constricting (6B).  
6B  
6. Allow your pet to wear the collar for  
several minutes then recheck the fit.  
Check the fit again as your pet becomes  
more comfortable with the Receiver  
Collar.  
7. Trim the collar as follows (6C):  
a. Mark the desired length of the  
Receiver Collar with a pen. Allow for  
growth if your pet is young or grows  
a thick winter coat.  
6C  
b. Remove the Receiver Collar from  
your pet and cut off the excess.  
c. Before placing the Receiver Collar  
back onto your pet, seal the edge  
of the cut collar by applying a flame  
along the frayed edge.  
To Re-Thread the Collar  
Slide Buckle  
The slide buckle prevents the collar from becoming loose  
around your pet’s neck.  
Ridges  
The ridges must be facing up; the collar will slip if it is  
not properly threaded.  
14  
1-800-732-2677  
 
Training Guide  
Be Patient With Your Pet  
®
Important: Proper training of your pet is essential to the success of the PetSafe  
Stay + Play Wireless Fence . Read this section completely before beginning to  
®
train your pet. Remember that the PetSafe Stay + Play Wireless Fence is not a  
solid barrier.  
Have fun with your pet throughout the training process.  
S
M
T
W
T
F
S
6
7
1
2
3
4
5
Training should be fun, fair, rm and consistent.  
Train for 10 to 15 minutes at a time. Don’t try to do too  
much too quickly. More-frequent short sessions are better  
than less-frequent longer sessions.  
13 14  
20 21  
8
9
10 11 12  
15 16 17 18 19  
22 23 24 25 2
0
8  
We suggest a minimum of 14 days of training. Depending  
on your pet and how he learns, the training could take  
more or less time.  
45  
15  
min.  
29 30 31  
30  
If your pet shows signs of stress, slow down the training  
schedule, add additional days of training, or increase the amount of play time with  
your pet in the Pet Area. Common stress signals include:  
-Pet pulling on leash toward the house  
-Ears tucked  
-Tail down  
-Body lowered  
-Nervous / frantic movement or stiffening of pet’s body  
Your pet must be completely comfortable near the Boundary Flags at the end of  
every training session. Spend at least 5 minutes of “play time” at the completion of  
each session within 10 feet of the Boundary Flags.  
Finish each training session on a positive note with lots of praise and play.  
Remove the Receiver Collar after each training session.  
Be sure to contain your pet by another means during the training period (e.g. pen,  
tie-out, leash, etc.).  
During training, if you need to take your pet out of the Pet Area, remove the  
Receiver Collar and either pick your pet up or put him in the car to pass out of the  
Pet Area.  
Even if you think your pet is responding well to the training, complete the entire  
training. Reinforcement is important!  
15  
 
Phase Day 1 - Boundary Awareness  
Tone Only Training Mode  
Perform three sessions on day 1, each training session lasting 10-15 minutes.  
Goal:  
1
To have your pet learn that the Boundary Flags and warning beep from the Receiver  
Collar define the new Pet Area.  
Setup:  
Program the Static Correction Level on the Receiver Collar to Level 1 Tone Only  
training mode.  
Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and  
attach a leash.  
Be sure the extra collar does not put pressure on the Contact Points.  
Have tiny pieces of treats that your pet will find desirable available (hot dogs or lunch  
meat work well).  
Have your pet’s favorite play toy available.  
Steps:  
1. Begin by walking your pet on a leash in the Pet Area. Calmly praise and talk to your  
pet.  
2. Move toward the Boundary Flags (1A). Keep your mood happy.  
3. With full control of your pet on a leash, walk to the flags. As your pet enters the Boundary  
Zone, the Receiver Collar will begin to beep (1B). Allow your pet to stay in the Boundary  
Zone for up to 2 seconds then gently help him back into the Pet Area (1C). Immediately  
praise and offer your pet a treat as he enters the Pet Area, even if you have helped with  
the leash.  
4. Repeat this process at the same Boundary Flag until your pet resists going into the  
Boundary Zone.  
5. Aim to master 3-4 Boundary Flags per session. Make this FUN! Praise if your pet  
quickly retreats or resists going into the Boundary Zone.  
1A  
1B  
1C  
16  
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Phase Days 2 thru 4 - Continue  
Boundary Awareness  
Introduction to Static Correction  
2
Perform three sessions per day, each lasting 10-15 minutes.  
Goal:  
To train your pet to stay in the Pet Area and respect the boundary.  
Setup:  
Program the Static Correction Level on the Receiver Collar to Level 2.  
Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and  
attach a leash.  
Be sure the extra collar does not put pressure on the Contact Points.  
Have tiny pieces of treats available (hot dogs or lunch meat work well).  
Have your pet’s favorite play toy available.  
Steps:  
1. Repeat steps 1-5 in Phase One.  
2. If your pet does not respond to the Static Correction, confirm that the Receiver  
Collar is fitting properly according to Step 6 on page 13.  
3. If the Receiver Collar is fitted properly and your pet does not respond to the Static  
Correction, increase the Static Correction Level by 1. Watch for slight reactions at  
first such as ears up, head turned, looking at the ground.  
4. Stay at the same flag until your pet resists going into the Boundary Zone.  
Phase Days 5 thru 8 - Distraction Phase  
Perform three training sessions per day, each lasting 10 to 15 minutes.  
Goal:  
To train your pet to stay within the Pet Area with distractions outside of the Pet Area.  
3
Setup:  
Program the Static Correction Level on the Receiver Collar to level 2 or higher  
depending on the reaction results from days 2 thru 4.  
Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and  
attach a leash.  
Be sure the extra collar does not put pressure on the Contact Points.  
Have tiny pieces of treats available (hot dogs or lunch meat work well).  
Have your pet’s favorite play toy available.  
Create distractions to tempt your pet to enter the Boundary Zone, such as:  
-Have a family member cross from inside the Pet Area to outside of it.  
-Throw a ball or treat outside of the Pet Area.  
-Have a neighbor walk their pet outside of the Pet Area.  
Gradually increase distraction level. Never coax or call your pet out of the Pet Area.  
17  
 
Steps:  
1. With full control of your pet on a leash, have the distraction presented.  
2. If your pet does not move toward the distraction, praise and offer a treat.  
3. If your pet does react to the distraction, allow him to go into the Boundary Zone.  
4. Help your pet back into the Pet Area if he does not turn back after 2 seconds.  
5. Treat and praise your pet anytime he comes back into the Pet Area with or without  
help.  
6. Repeat this process with other distractions. Use other family members during this  
process.  
7. If your pet does not respond to the Static Correction, confirm that the Receiver  
Collar is fitting properly according to Step 6 on page 13.  
8. If the Receiver Collar is fitted properly and if your pet does not respond to the Static  
Correction, increase the Static Correction Level by 1.  
Phase Days 9 thru 14 - Unleashed  
Supervision  
Training sessions should start at 10-15 minutes, gradually  
4
increasing to over an hour.  
Your pet is ready for this step only when he clearly avoids  
the entire Boundary Zone, regardless of any distractions  
or temptations. During this step, do not leave your pet  
unattended.  
Goal:  
To give your pet free run of the Pet Area off the leash.  
Setup:  
Adjust the Receiver Collar to the permanent setting  
appropriate for your pet.  
Steps:  
1. Enter the Pet Area with your pet wearing the Receiver Collar.  
2. Walk around the yard and play with your pet, staying within the Pet Area at all times.  
3. Preoccupy yourself with another task in the yard while watching your pet.  
18  
1-800-732-2677  
 
Phase Days 15 thru 30 - Pet Monitoring  
Your pet is ready to run! Check in on your pet at regular intervals.  
Note: After you are satisfied your pet’s training is complete, remove every other  
Boundary Flag every 4 days until all flags are removed. Save Boundary Flags for  
5
future use.  
Taking Your Pet Out of the Pet  
Area  
Important: Remove the Receiver Collar and leave it in the Pet Area.  
Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks  
or car rides.  
Option 1: Replace the Receiver Collar with a regular collar.  
Put your pet in a car that is within the Pet Area and drive him  
out of the Pet Area.  
Option 2: Replace the Receiver Collar with a regular collar  
and leash. Walk your pet out of the Pet Area while giving a  
command such as “OK” at a specific place of the Boundary  
Zone (the end of your driveway, sidewalk, etc.). Always leave the  
Pet Area with a leash at this place and your pet will associate  
leaving the Pet Area only on a leash, only at this place, and only  
with a person. You may initially need to convince your pet to  
leave the Pet Area with a food treat and lots of praise.  
Note: You may also carry your pet out of the Pet Area.  
Congratulations!  
You have now  
successfully completed  
the training program.  
19  
 
Wireless-To-Go  
®
Your PetSafe Stay + Play Wireless Fence is completely portable. Follow the set-up  
procedures (Steps 1 through 4) wherever you wish to have containment of your pet.  
Reestablish the Pet Area and mark it with Boundary Flags so your pet knows his Boundary  
Zone. Note: If setting up in a metal building or vehicle, the maximum size of the Pet Area  
may be reduced. Be sure to remove the Receiver Collar before removing power from the  
Transmitter. If you want to power the Transmitter from a car or other DC source, use an  
inverter rated for 50 watts or more.  
Accessories  
®
To purchase additional accessories for your PetSafe Stay + Play Wireless Fence , contact the  
retailer near you.  
Component  
Part Number  
PIF00-12918  
PIF-275-19  
RFA-464  
Extra Stay + Play Wireless Fence Receiver Collar (Rechargeable)  
Extra Wireless Receiver Collar (Non-Rechargeable)  
Wireless Transmitter Power Adapter (USA Plug)  
Receiver Collar Charger  
RFA-463  
Extra Boundary Flags  
RFA-2  
Extra Wireless Transmitter and Adapter  
Receiver Collar Accessory Pack  
PIF00-13210  
RFA-454  
20  
1-800-732-2677  
 
Frequently Asked Questions  
Is the Receiver Collar  
waterproof?  
Yes.  
®
Will the PetSafe Stay +  
You can use another Wireless Transmitter with overlapping  
boundaries of at least 5-10 feet to increase the size of the  
Pet Area.  
Play Wireless Fence cover  
a larger circle than 210 feet  
across?  
Will a sloping yard or hills  
affect the Pet Area?  
The Transmitter signal extends up to 105 feet in all  
directions. A sloping yard or a yard with hills can cause the  
Pet Area to appear less or more than expected. Consider  
repositioning the Transmitter to maximize your Pet Area.  
Can I use more than one  
Receiver Collar with the  
Yes. There is no limit to the number of pets you can contain  
with the Stay + Play Wireless Fence . You must purchase  
Stay + Play Wireless Fence ?  
an additional Wireless Pet Fence Receiver Collar for each  
pet. Contact the Customer Care Center at 1-800-732-2677  
near you.  
Will the Stay + Play Wireless No. The Stay + Play Wireless Fence is only effective on  
Fence keep other pets out  
of my yard?  
pets who wear the Receiver Collar.  
Is there a hand-held remote  
Transmitter that will work  
with the Wireless System  
Receiver Collar?  
No. You would need to purchase a separate Remote  
Training System. Contact the Customer Care Center at  
locate a retailer near you.  
If I have a question about my Contact the Customer Care Center at 1-800-732-2677 or  
Stay + Play Wireless Fence  
or need replacement parts,  
where can I get answers or  
service?  
Can I use the Stay + Play  
This product is not for use with aggressive pets. If you  
are unsure if your dog is aggressive, please consult your  
veterinarian or a certified trainer.  
Wireless Fence on an  
aggressive pet?  
Can I use the Stay + Play  
The Stay + Play Wireless Fence can be used as long as the  
Wireless Fence on a cat?  
cat can comfortably wear the Receiver Collar.  
What happens if the power  
goes out?  
The Stay + Play Wireless Fence is designed to recognize  
power outages and shuts down without activating the  
Receiver Collar. However, if your pet is near the Boundary  
Zone during the power failure, he may receive a Static  
Correction. The Transmitter will sound an intermittent alarm  
for up to 30 minutes to alert you to the power failure.  
If my pet leaves the Pet  
Area, how long will he be  
corrected?  
Your pet will receive Static Correction for up to 15 seconds  
as long as he is outside the Pet Area.  
How often do I need to  
charge the Receiver Collar  
battery?  
Each charge can last up to 3 weeks depending upon  
frequency of use. The Receiver Indicator Light acts as a  
low battery indicator, ashing red every 4 to 5 seconds  
when battery charging is required.  
21  
 
Can I place the Receiver on  
another collar?  
Yes. You may use any 3/4 inch, non-metallic collar.  
Do I need to perform  
maintenance on my  
Check your pet’s neck daily for irritation from the  
Contact Points.  
Check the Contact Points on the Receiver Collar weekly to  
make sure they are clean.  
Stay + Play Wireless Fence ?  
Use the Contact Point Wrench to make sure the Contact  
Points are secure. Do not over tighten.  
Check the fit of the Receiver Collar weekly.  
The Receiver Indicator Light acts as a Battery Status Indicator,  
flashing red every 4 to 5 seconds when battery charging is  
required.  
How do I know the battery  
in the Receiver Collar is still  
working?  
Check Battery Status Indicator Lights.  
Will vehicles, buildings and  
landscape features (trees,  
shrubs, etc.) affect the  
Yes. Placing the Transmitter inside a metal building can reduce  
the maximum range of the Stay + Play Wireless Fence .  
Parking a vehicle within the Pet Area, can reduce the range of  
the system and cause your pet to receive a Static Correction  
where it otherwise would not if the vehicle was not there.  
Fixed large metal objects such as metal sheds can affect the  
signal by reducing the maximum range of the system at the  
location of the object. As a result, your pet may receive a  
Static Correction.  
performance of the Stay +  
Play Wireless Fence  
?
What do I do if my pet’s neck This condition is due to the Contact Points irritating the skin.  
becomes red and irritated?  
Discontinue use of the Receiver Collar for a few days. If the  
condition persists beyond 48 hours, see your veterinarian.  
Once the skin returns to normal, replace the Receiver Collar  
and monitor the skin condition closely.  
Can I attach a leash to the  
Receiver Collar?  
No. This can result in pulling the Contact Points too tightly  
against your pet’s neck or the collar may break. Attach a  
leash to a separate, non-metallic collar positioned above the  
Receiver Collar.  
Why does my Receiver Collar The tone only mode can be used in training your pet to his  
have a tone only mode?  
boundary or for well-trained pets that no longer require  
Static Correction.  
What if my Transmitter alarm A beeping tone indicates power loss. If the Transmitter fails  
is sounding?  
to transmit a proper signal, a continuous alarm will sound.  
Contact the Customer Care Center at 1-800-732-2677.  
The Transmitter is beeping  
intermittently when I unplug  
the Power Adapter from the  
wall outlet.  
The Power Loss Alarm in the Transmitter is activated to alert  
you that power has been removed from the Transmitter and  
your pet is no longer being contained. To turn off the Power  
Loss Alarm, unplug the Power Adapter from the Power Jack  
located on the bottom of the Transmitter or press the Alarm  
Disable Button for 5 seconds then release.  
The Transmitter is generating The Transmitter has a built in Transmission Failure Alarm  
a loud continuous tone.  
that continuously monitors the Transmitter output. If  
a transmission failure ever occurs the alarm warns you  
that your pet is no longer being contained. Contact the  
Customer Care Center for a replacement Transmitter.  
22  
1-800-732-2677  
 
Troubleshooting  
The Receiver Collar is not  
beeping when setting up the  
Boundary Zone.  
Make sure Receiver Collar is turned on and Battery Status  
Lights are flashing every 4-5 seconds  
Charge Receiver Collar  
The beep may be difficult to hear in a noisy environment.  
Use Test Light as explained in the “Test Light Instructions”  
section, and use it to determine the location of Boundary  
Zone.  
Check that the Transmitter is set up according to  
directions.  
The Receiver Collar is not  
beeping or administering a  
Static Correction.  
Make sure Receiver Collar is turned on and Battery Status  
Lights are flashing every 4-5 seconds  
Charge Receiver Collar  
Check that the Transmitter is plugged into a working 120-  
volt outlet, the Power Light is on, and the Transmitter  
controls are set at your desired settings.  
The Receiver Collar is  
beeping everywhere.  
Check that the Transmitter is plugged into a working  
standard 120-volt outlet, the Power Light is on, and the  
Transmitter controls are set at your desired settings.  
Bring Receiver Collar within 10 feet of the Transmitter to  
reset.  
Make sure no continuous alarm is sounding on the  
Transmitter.  
The Receiver Collar is  
beeping inside the house.  
It is recommended to remove the Receiver Collar from  
your pet when indoors to avoid activation of the Receiver  
Collar.  
Make sure the Transmitter is plugged in and set up  
according to the directions.  
Ensure the entire house is within the Pet Area. The  
Transmitter may need to be moved to adjust the Pet Area  
to include the entire house.  
If relocating the Transmitter, remove the Receiver  
Collar from your pet before removing power from the  
Transmitter.  
My pet is receiving a Static  
Correction in his metal crate.  
The Receiver Collar activates when it loses the Transmitter  
signal. The metal crate may block the Transmitter signal  
which causes the Receiver Collar to activate.  
Remove the Receiver Collar from your pet when placing  
him in his metal crate.  
The Boundary Zone seems to This is normal for the electro magnetic field of the Stay  
fluctuate.  
+ Play Wireless Fence . The field may be affected by  
surrounding “electronic noise,” which can cause it to  
fluctuate up to 5%.  
Where the Receiver Collar activates is influenced by the  
speed and orientation of the Receiver Collar as your pet  
enters the Boundary Zone.  
23  
 
The Receiver Collar activates The Receiver Collar activates when it loses the Transmitter  
in the middle of the yard.  
signal. This sometimes occurs if a large metal object  
is between the Receiver Collar and Transmitter, if the  
orientation of the Receiver Collar changes near the Boundary  
Zone, or if the surrounding “electronic noise” interferes with  
the signal. If this continues to occur, consider relocating the  
Transmitter and resetting the Pet Area.  
The Receiver Collar is  
beeping but my pet is not  
responding to the Static  
Correction.  
Make sure the Static Correction Level is set at 2 or above.  
Test the Receiver Collar with the Test Light.  
If the Test Light flashes, check the fit of the Receiver Collar.  
Trim your pet’s fur where the Contact Points touch the  
neck and/or switch to the longer Contact Points.  
Contact Points must be in contact with dog’s skin.  
Increase the Static Correction Level.  
Repeat training steps to reinforce training.  
My pet reacts strongly to  
the Static Correction and has  
become fearful.  
Lower the Static Correction Level.  
Make sure you are in control of the situation when your pet  
receives his first Static Corrections (have him on a leash  
attached to a separate, non-metallic collar) and lead him  
into the Pet Area and praise him. If your pet remains fearful,  
suspend training and start again the next day. Make sure to  
end all training sessions on a positive note with lots of praise  
and play.  
The Transmitter Power Light is Make sure the Power Light on the Power Adapter is on  
not on.  
when plugged into a working 120 volt wall outlet.  
If Power Adapter Light is not on, contact the Customer Care  
Center for a replacement Power Adapter.  
I was setting up the Pet Area You may have turned the Boundary Control Dial down too  
quickly, causing the Receiver Collar to go into power-fail  
mode. This is a safety feature designed to protect your  
pet when power to the Transmitter goes out. With the  
Receiver Collar within 10 feet of the Transmitter, readjust  
the Boundary Control Dial as shown in Step 4 and reset the  
Boundary Zone, making sure to turn the dial down slowly.  
and after I turned down the  
Boundary Control Dial, the  
Receiver Collar would no  
longer beep or correct.  
My next-door neighbor has  
an In-Ground Containment  
System and the Receiver  
Collar does not activate near  
their property.  
Your neighbor’s In-Ground Fence signal may interfere with  
the operation of the Receiver Collar preventing activation  
close to their fence. To minimize the interference, reduce  
the size of the Pet Area or move the Transmitter away from  
the In-Ground Fence System.  
Adjust the Pet Area so that the Receiver Collar activates  
at least 5 feet beyond the reduced Boundary setting when  
walking towards the In-Ground Fence.  
24  
1-800-732-2677  
 
The Receiver Collar has  
injured my pet’s neck.  
Failing to follow the important safety information at the  
front of the Operating and Training Guide has caused  
pressure ulcers. Some descriptions of advanced pressure  
ulcers describe the sores as looking like burns on the  
dog’s neck. Be assured that electronic collars do not use  
enough energy to create electrical burns. The energy in  
an output pulse is only a few thousandths of a Joule; it is  
similar in nature to the static pulse that you may feel when  
getting out of your car. In some cases, pressure ulcers  
are described as chemical burns. The battery in your  
Receiver Collar is sealed, in addition, your collar’s housing  
is also sealed. This redundant sealing makes it virtually  
impossible, without misuse or abuse, for your Receiver  
Collar battery to leak onto your pet’s neck. Please review  
and follow the important safety information on page 2,  
and the instructions in Step 6 under the heading “Fit the  
Receiver Collar” on pages 13 and 14.  
25  
 
Terms of Use and Limitation  
of Liability  
1. Terms of Use  
This Product is offered to you conditioned upon your acceptance without modification of the  
terms, conditions and notices contained herein. Usage of this Product implies acceptance of  
all such terms, conditions, and notices.  
2. Proper Use  
This Product is designed for use with pets where training is desired. The specific  
temperament of your pet may not work with this Product. If you are unsure whether this is  
appropriate for your pet, please consult your veterinarian or certified trainer.  
3. No Unlawful or Prohibited Use  
This Product is designed for use with pets only. This pet training device is not intended  
to harm, injure or provoke. Using this Product in a way that is not intended could result in  
violation of Federal, State or local laws.  
4. Limitation of Liability  
®
In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive,  
incidental, special or consequential damages, or any damages whatsoever arising out of or  
connected with the use or misuse of this Product. Buyer assumes all risks and liability from  
the use of this Product.  
5. Modification of Terms and Conditions  
®
Radio Systems Corporation reserves the right to change the terms, conditions and notices  
under which this Product is offered.  
26  
1-800-732-2677  
 
Compliance  
FCC/Canada  
This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested  
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable protection against harmful interference  
when the equipment is operated in a residential environment. This equipment generates, uses,  
and can radiate radio frequency energy and, if not installed and used in accordance with the  
instruction guide, may cause harmful interference to radio communications. However, there is  
no guarantee that interference will not occur in a practical installation. If this equipment causes  
harmful interference to radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more  
of the following measures:  
Relocate the interfered receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Contact the Customer Care Center at 1-800-732-2677.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) This device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation. This  
device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject  
to the following two conditions: (1) this device may not cause interference, and (2) this device  
must accept any interference, including interference that may cause undesired operation of  
the device.  
®
Unauthorized changes or modifications to the equipment, not approved by Radio Systems  
Corporation, could result in not meeting compliance with FCC regulations and void the user’s  
authority to operate the equipment.  
Australia  
This device complies with the applicable EMC requirements specified by the ACMA (Australian  
Communications and Media Authority).  
Customer Care International  
USA & Canada - Tel: 800-732-2677  
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM  
Australia - Tel: 1800 786 608  
Monday - Friday 7:30 AM - 5 PM  
New Zealand - Tel: 0800 543 054  
Monday - Friday 10:30 AM - 7 PM  
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty  
®
by sending a stamped addressed envelope to PetSafe Ltd. Redthorn House, Unit 9, Chorley  
West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom.  
27  
 
®
Radio Systems Corporation  
10427 Electric Avenue  
Knoxville, TN 37932  
1-800-732-2677  
Protected by US Patents 6,879,300  
and 7,142,167.  
Other patents pending.  
400-1243/1  
©2010 Radio Systems Corporation  
 

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