ONS/Analog Telephone
User Guide
3100 ICP - 4.0
PREFACE
Uuv†ꢁtˆvqrꢁv†ꢁs‚ꢂꢁ†vtyrꢁyvrꢁ‡ryrƒu‚r†ꢇꢁD‡ꢁr‘ƒyhv†ꢁu‚ꢁ‡‚ꢁˆ†rꢁ‡urꢁ‡ryrƒu‚rꢁhqꢁv‡†ꢁ†’†‡r€ꢁsrh‡ˆꢂr†ꢇꢁ
T’†‡r€ꢁsrh‡ˆꢂr†ꢁhꢂrꢁ‡urꢁ†ƒrpvhyꢁsˆp‡v‚†ꢁ’‚ˆꢂꢁ‡ryrƒu‚rꢁvyyꢁƒrꢂs‚ꢂ€ꢁvꢁhqqv‡v‚ꢁ‡‚ꢁ€hxvtꢁhqꢁ
ꢂrprv‰vtꢁphyy†ꢈꢁ†ˆpuꢁh†ꢁ‡ꢂh†srꢂꢂvtꢁhꢁphyyꢁ‚ꢂꢁƒˆ‡‡vtꢁhꢁphyyrꢂꢁ‚ꢁu‚yqꢇꢁ`‚ˆꢂꢁƒu‚rꢁ€h’ꢁƒꢂ‚‰vqrꢁ‚‡urꢂꢁ
†’†‡r€ꢀvqrƒrqr‡ꢁsrh‡ˆꢂr†ꢁuvpuꢁhꢂrꢁ‚‡ꢁqr†pꢂvirqꢁvꢁ‡uv†ꢁtˆvqrꢇꢁ8‚†ˆy‡ꢁ‡urꢁq‚pˆ€r‡h‡v‚ꢁ
†ˆƒƒyvrqꢁi’ꢁ‡urꢁ€hˆshp‡ˆꢂrꢂꢁ‚sꢁ‡urꢁƒu‚rꢁs‚ꢂꢁvs‚ꢂ€h‡v‚ꢁhi‚ˆ‡ꢁ†ˆpuꢁsrh‡ˆꢂr†ꢇꢁ
CALL BASICS
Making and Answering Calls
To make a call:
ꢇ Gvs‡ꢁ‡urꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁˆ€irꢂꢇꢁꢁ
To answer a call:
Gvs‡ꢁ‡urꢁuhq†r‡ꢇꢁꢁ
System Hold
Xv‡uꢁT’†‡r€ꢁC‚yqꢁh’ꢁr‘‡r†v‚ꢁˆ†rꢂꢁphꢁƒvpxꢁˆƒꢁ‡urꢁuryqꢁphyyꢁvsꢁ‡ur’ꢁuh‰rꢁhꢀ'66ꢁ%/)ꢁxr’ꢁ
ƒꢂ‚tꢂh€€rqꢁs‚ꢂꢁ‡urꢁu‚yqvtꢁr‘‡r†v‚ꢇꢁ
To place a call on System Hold:
Rˆvpxy’ꢁƒꢂr††ꢁhqꢁꢂryrh†rꢁ‡urꢁu‚‚x†v‡puꢁꢃ‚ꢂꢁƒꢂr††ꢁ‡urꢀ5(&$//ꢈꢀ/,1ꢂꢈꢁ‚ꢂꢀ)/$6+ꢁiˆ‡‡‚ꢁvsꢁ
h‰hvyhiyrꢅꢇꢁꢁ
Srƒyhprꢁ‡urꢁuhq†r‡ꢇꢁꢁ
To retrieve a call from System Hold:
ꢇ Gvs‡ꢁ‡urꢁuhq†r‡ꢇꢁꢁ
!ꢇ Rˆvpxy’ꢁƒꢂr††ꢁhqꢁꢂryrh†rꢁ‡urꢁu‚‚x†v‡puꢁꢃ‚ꢂꢁƒꢂr††ꢁ‡urꢀ5(&$//ꢈꢀ/,1ꢂꢈꢁ‚ꢂꢀ)/$6+ꢁiˆ‡‡‚ꢁvsꢁ
h‰hvyhiyrꢅꢇꢁꢁ
ꢀ ꢀꢁ
Call Transfer
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁ€‚‰rꢁhꢁphyyꢁsꢂ‚€ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁ‡‚ꢁh‚‡urꢂꢇꢁ
To Transfer an active call:
ꢇ Rˆvpxy’ꢁƒꢂr††ꢁhqꢁꢂryrh†rꢁ‡urꢁu‚‚x†v‡puꢁꢃ‚ꢂꢁƒꢂr††ꢁ‡urꢀ5(&$//ꢈꢀ/,1ꢂꢈꢁ‚ꢂꢀ)/$6+ꢁiˆ‡‡‚ꢁvsꢁ
h‰hvyhiyrꢅꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁˆ€irꢂꢁ‚sꢁ‡urꢁ‡uvꢂqꢁƒhꢂ‡’ꢇꢁꢁ
"ꢇ 9‚ꢁ‚rꢁ‚sꢁ‡urꢁs‚yy‚vt)ꢁ
U‚ꢁp‚€ƒyr‡rꢁ‡urꢁUꢂh†srꢂꢈꢁuhtꢁˆƒꢇꢁꢁ
U‚ꢁh‚ˆprꢁ‡urꢁUꢂh†srꢂꢈꢁhv‡ꢁs‚ꢂꢁhꢁh†rꢂꢈꢁp‚†ˆy‡ꢈꢁhqꢁ‡urꢁuhtꢁˆƒꢇꢁꢁ
1RWHꢃꢁDsꢁ‡urꢁphyyꢁv†ꢁˆh†rꢂrqꢈꢁv‡ꢁꢂr‡ˆꢂ†ꢁ‡‚ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁ
Three-Party Conference
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁ†r‡ꢁˆƒꢁhꢁp‚srꢂrprꢁphyyꢁp‚†v†‡vtꢁ‚sꢁ’‚ˆꢂ†rysꢁhqꢁ‡‚ꢁr‘‡r†v‚ꢁˆ†rꢂ†ꢁ‚ꢂꢁ
h‚‡urꢂꢁr‘‡r†v‚ꢁˆ†rꢂꢁhqꢁhꢁr‘‡rꢂhyꢁphyyꢇꢁ
To form a Conference when a two-party call is already in place, or to add another party to an existing
Conference:
ꢇ Rˆvpxy’ꢁƒꢂr††ꢁhqꢁꢂryrh†rꢁ‡urꢁu‚‚x†v‡puꢁꢃ‚ꢂꢁƒꢂr††ꢁ‡urꢀ5(&$//ꢈꢀ/,1ꢂꢈꢁ‚ꢂꢀ)/$6+ꢁiˆ‡‡‚ꢁvsꢁ
h‰hvyhiyrꢅꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁˆ€irꢂꢁ‚sꢁ‡urꢁr‘‡ꢁƒhꢂ‡’ꢇꢁꢁ
"ꢇ Xhv‡ꢁs‚ꢂꢁhꢁh†rꢂꢇꢁꢁ
#ꢇ 9vhyꢁ"ꢁ‚ꢂꢁh‚‡urꢂꢁqvtv‡ꢁh†ꢁqr‡rꢂ€vrqꢁi’ꢁ‡urꢁT’†‡r€ꢁ6q€vv†‡ꢂh‡‚ꢂꢇꢁꢁ
To leave a Conference:
Chtꢁˆƒꢇꢁꢁ
USING FEATURES
Account Codes
6ꢁhpp‚ˆ‡ꢁp‚qrꢁv†ꢁhꢁ†rꢂvr†ꢁ‚sꢁqvtv‡†ꢁ‡uh‡ꢁ’‚ˆꢁh††vtꢁ‡‚ꢁ’‚ˆꢂꢁvp‚€vtꢁ‚ꢂꢁ‚ˆ‡t‚vtꢁphyy†ꢈꢁˆ†ˆhyy’ꢁs‚ꢂꢁ
ivyyvtꢁ‚ꢂꢁhpp‚ˆ‡vtꢁƒˆꢂƒ‚†r†ꢇꢁUurꢁp‚qrꢁvqr‡vsvr†ꢁ‡urꢁhpp‚ˆ‡ꢁvꢁ‡urꢁphyyꢁꢂrp‚ꢂq†ꢁ‡uh‡ꢁ’‚ˆꢂꢁ†’†‡r€ꢁ
xrrƒ†ꢇꢁ
6pp‚ˆ‡ꢁp‚qr†ꢁ€ˆ†‡ꢁirꢁir‡rrꢁ‡uꢂrrꢁhqꢁ‡r‡’ꢁqvtv‡†ꢁy‚tꢁhqꢁvꢁ‡urꢁꢂhtrꢁꢆꢆꢆꢀ
((((((((((((((((((((ꢇꢁ8‚qrꢁ=ꢆꢆꢆ=ꢁv†ꢁꢂr†rꢂ‰rqꢁs‚ꢂꢁphyyꢁƒꢂv‰hp’0ꢁˆ†vtꢁv‡ꢁ†‡‚ƒ†ꢁ‡urꢁp‚€ƒyr‡rꢁ
‡ryrƒu‚rꢁˆ€irꢂꢁsꢂ‚€ꢁhƒƒrhꢂvtꢁvꢁ‡urꢁphyyꢁꢂrp‚ꢂq†ꢇꢁ
To assign an account code to an outgoing call:
ꢇ 9vhyꢀꢄꢄꢅꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁꢂr„ˆvꢂrqꢁ6pp‚ˆ‡ꢁ8‚qrꢁs‚yy‚rqꢁi’ꢁ?ꢇꢁꢁ
"ꢇ 6ppr††ꢁhꢁyvrꢁhqꢁqvhyꢁ‡urꢁr‘‡rꢂhyꢁˆ€irꢂꢇꢁꢁ
ꢀ!ꢀꢁ
Alarm Calls
`‚ˆꢁphꢁ†r‡ꢁˆƒꢁhꢁhyhꢂ€ꢁꢃhxrꢀˆƒꢁ‚ꢂꢁꢂr€vqrꢂꢅꢁphyyꢁ‡‚ꢁꢂvtꢁh‡ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁh‡ꢁhꢁ†ƒrpvsvrqꢁ‡v€rꢇꢁ`‚ˆꢁ
€ˆ†‡ꢁh†rꢂꢁhꢁꢂvtvtꢁhyhꢂ€ꢁphyyꢁirs‚ꢂrꢁ’‚ˆꢁphꢁp‚‡vˆrꢁv‡uꢁh’ꢁ‚‡urꢂꢁ‚ƒrꢂh‡v‚ꢁh‡ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁ
Xurꢁ’‚ˆꢁꢂrprv‰rꢁhꢁhyhꢂ€ꢁphyyꢈꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁꢂvt†ꢁs‚ꢂꢁˆƒꢁ‡‚ꢁ%ꢆꢁ†rp‚q†ꢁꢃqrshˆy‡ꢅꢁ‚ꢂꢁˆ‡vyꢁ’‚ˆꢁ
h†rꢂꢁ‡urꢁphyyꢇꢁDsꢁ’‚ˆꢁq‚ꢁ‚‡ꢁh†rꢂꢁ‡urꢁphyyꢁv‡uvꢁ‡uv†ꢁ‡v€rꢁƒrꢂv‚qꢈꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁꢂvt†ꢁhthvꢁr‰rꢂ’ꢁ
!ꢁ€vˆ‡r†ꢁꢃqrshˆy‡ꢅ0ꢁ‡uv†ꢁƒꢂ‚pr††ꢁv†ꢁꢂrƒrh‡rqꢁˆƒꢁ‡‚ꢁhꢁ€h‘v€ˆ€ꢁ‚sꢁ‡rꢁ‡v€r†ꢁ‚ꢂꢁˆ‡vyꢁ’‚ˆꢁh†rꢂꢁ’‚ˆꢂꢁ
hyhꢂ€ꢁphyyꢇꢁ
1RWHꢃꢁ6yhꢂ€ꢁphyy†ꢁq‚ꢁ‚‡ꢁꢂrƒrh‡ꢁ‚ꢁ†ˆppr††v‰rꢁqh’†ꢈꢁuvpuꢁ€rh†ꢁ‡uh‡ꢁ’‚ˆꢁ€ˆ†‡ꢁ†r‡ꢁˆƒꢁ‡urꢁhyhꢂ€ꢁphyyꢁ
qhvy’ꢇꢁ
To set up an Alarm Call from your extension:
ꢇ 9vhyꢀꢄꢄꢆꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁ‡v€rꢁˆ†vtꢁ‡urꢁ!#ꢀu‚ˆꢂꢁpy‚pxꢇꢁ
<RXꢀKHDUꢀGLDOꢀWRQHꢀLQGLFDWLQJꢀWKDWꢀWKHꢀDODUPꢀLVꢀVHWꢁꢁꢁ
To cancel an Alarm Call:
9vhyꢀꢄꢄꢇꢁꢁ
ꢀ"ꢀꢁ
Call Divert
Dp‚€vtꢁv‡rꢂhyꢁhqꢁr‘‡rꢂhyꢁphyy†ꢁƒꢂr†r‡rqꢁh‡ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁphꢁirꢁqv‰rꢂ‡rqꢁvꢁ‡urꢁs‚yy‚vtꢁ
h’†)ꢁ
9v‰rꢂ‡ꢁ6yyꢁꢀꢁqv‰rꢂ‡†ꢁhyyꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢁh‚‡urꢂꢁqr†‡vh‡v‚ꢁꢃr‘‡r†v‚ꢁ‚ꢂꢁr‘‡r†v‚ꢁtꢂ‚ˆƒꢅꢁv‡u‚ˆ‡ꢁsvꢂ†‡ꢁ
ꢂvtvtꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁꢁ
9v‰rꢂ‡ꢁurꢁI‚ꢁ6†rꢂꢁ‚ꢂꢁ7ˆ†’ꢁꢀꢁqv‰rꢂ‡†ꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢁh‚‡urꢂꢁqr†‡vh‡v‚ꢁurꢁ’‚ˆꢁq‚ꢄ‡ꢁh†rꢂꢁ
’‚ˆꢂꢁƒu‚rꢁ‚ꢂꢁurꢁ’‚ˆꢁhꢂrꢁ‚ꢁh‚‡urꢂꢁphyyꢇꢁꢁ
A‚yy‚ꢁHrꢁhqꢁA‚yy‚ꢁHrꢁꢃDꢄ€ꢁCrꢂrꢅꢁꢀꢁqv‰rꢂ‡†ꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢁh‚‡urꢂꢁr‘‡r†v‚ꢁurꢂrꢁ’‚ˆꢁv†uꢁ‡‚ꢁ
‡hxrꢁ’‚ˆꢂꢁphyy†ꢇꢁTrrꢀ)ROORZꢀ0Hꢁhqꢀ)ROORZꢀ0Hꢀꢂ,ꢃPꢀ+HUHꢄꢁry†rurꢂrꢁvꢁ‡uv†ꢁtˆvqrꢁs‚ꢂꢁ€‚ꢂrꢁ
vs‚ꢂ€h‡v‚ꢇꢁꢁ
@‘‡rꢂhyꢁ9v‰rꢂ‡ꢁꢀꢁqv‰rꢂ‡†ꢁhyyꢁ’‚ˆꢂꢁvp‚€vtꢁphyy†ꢁ‡‚ꢁhꢁr‘‡rꢂhyꢁqr†‡vh‡v‚0ꢁs‚ꢂꢁr‘h€ƒyrꢈꢁhꢁ€‚ivyrꢁ
ƒu‚rꢁ‚ꢂꢁ’‚ˆꢁu‚€rꢁˆ€irꢂꢇꢁA‚ꢂꢁ€‚ꢂrꢁvs‚ꢂ€h‡v‚ꢈꢁ†rrꢀ([WHUQDOꢀ'LYHUWꢁry†rurꢂrꢁvꢁ‡uv†ꢁtˆvqrꢈꢁꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁꢀꢁqv‰rꢂ‡†ꢁ’‚ˆꢂꢁvp‚€vtꢁv‡rꢂhyꢁphyy†ꢁhqꢁr‘‡rꢂhyꢁphyy†ꢁ‡‚ꢁqvssrꢂr‡ꢁqr†‡vh‡v‚†ꢇꢁꢁ
To program and activate Call Divert:
ꢇ 9vhyꢁ‚rꢁ‚sꢁ‡urꢁs‚yy‚vt)ꢁ
ꢄꢈꢈꢁꢀꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢁ
ꢄꢈꢆꢁꢀꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢁ
ꢄꢉꢊꢁꢀꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢁ
ꢄꢈꢇꢁꢀꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢁ
ꢄꢉꢈꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢉꢉꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢉꢇꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢉꢋꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢌꢈꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢌꢆꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢌꢉꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁꢁ
ꢄꢌꢇꢁꢀꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁꢁ
!ꢇ 9vhyꢁ‡urꢁqr†‡vh‡v‚ꢁr‘‡r†v‚ꢁ‚ꢂꢁr‘‡r†v‚ꢁtꢂ‚ˆƒꢁˆ€irꢂꢇꢁꢁ
"ꢇ Chtꢁˆƒꢇꢁꢁ
To cancel Call Divert:
9vhyꢁ‚rꢁ‚sꢁ‡urꢁs‚yy‚vtꢁp‚qr†)ꢁ
ꢄꢈꢋꢁꢀꢁphpryꢁhyyꢁqv‰rꢂ†v‚†ꢁ
ꢄꢈꢉꢁꢀꢁphpryꢁv‡rꢂhyꢁphyyꢁqv‰rꢂ†v‚†ꢁ
ꢄꢌꢊꢁꢀꢁphpryꢁr‘‡rꢂhyꢁphyyꢁqv‰rꢂ†v‚†ꢁ
ꢁꢁ
Call Park Pick-up
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁƒvpxꢀˆƒꢁhꢁr‘‡rꢂhyꢁphyyꢁuryqꢁ‚ꢁhꢁ†ƒrpvsvpꢁyvrꢁi’ꢁh‚‡urꢂꢁr‘‡r†v‚ꢇꢁ6ꢁ
r‘‡r†v‚ꢁˆ†rꢂꢁiꢂ‚hqph†‡†ꢁhꢁ€r††htrꢁvs‚ꢂ€vtꢁ’‚ˆꢁ‡uh‡ꢁ’‚ˆꢁuh‰rꢁhꢁphyyꢁhv‡vtꢁ‡‚ꢁirꢁh†rꢂrqꢁhqꢁ
‚ꢁuvpuꢁyvrꢁ‡urꢁphyyꢁv†ꢁuryqꢇꢁ
1RWHꢃꢁ`‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁphꢁ†r‡ꢁˆƒꢁ‡urꢁ†’†‡r€ꢁ†‚ꢁ‡uh‡ꢁhꢁ†vtyrꢀqvtv‡ꢁphꢁirꢁˆ†rqꢁ‡‚ꢁƒvpxꢀˆƒꢁ‡urꢁphyyꢁ
v†‡rhqꢁ‚sꢁˆ†vtꢁ‡urꢁ‡uꢂrrꢀqvtv‡ꢁhppr††ꢁp‚qrꢇꢁ
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
ꢇ 9vhyꢀꢄꢄꢊꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁyvrꢁˆ€irꢂꢈꢁˆ†vtꢁ‡urꢁ‡‚ꢀqvtv‡ꢁs‚ꢂ€h‡ꢈꢁs‚ꢂꢁr‘h€ƒyrꢈꢁꢆ ꢇꢁ
<RXꢀDUHꢀQRZꢀFRQQHFWHGꢀWRꢀWKHꢀFDOOHUꢁꢁꢁ
ꢀ#ꢀꢁ
Directed Call Pick-up
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁh†rꢂꢁhꢁphyyꢁꢂvtvtꢁh‡ꢁh’ꢁr‘‡r†v‚ꢁvꢁ‡urꢁ†’†‡r€ꢇꢁDsꢁ‡urꢂrꢁv†ꢁ€‚ꢂrꢁ‡uhꢁ
‚rꢁphyyꢁꢂvtvtꢈꢁhꢁr‘‡rꢂhyꢁphyyꢁvyyꢁhyh’†ꢁirꢁh†rꢂrqꢁirs‚ꢂrꢁhꢁv‡rꢂhyꢁ‚ꢂꢁꢂr‰rꢂ‡rqꢁphyyꢇꢁ
To answer a call that is ringing at another extension:
@v‡urꢂꢁqvhyꢀꢄꢋꢋꢈꢁs‚yy‚rqꢁi’ꢁ‡urꢁꢂvtvtꢁr‘‡r†v‚ꢄ†ꢁˆ€irꢂꢇꢁ
ꢀꢁPSꢁꢀꢁ
9vhyꢁ‡urꢁ†vtyrꢀqvtv‡ꢁ9vꢂrp‡rqꢁ8hyyꢁQvpxꢀˆƒꢁhppr††ꢁp‚qrꢁqr‡rꢂ€vrqꢁi’ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢈꢁs‚yy‚rqꢁ
i’ꢁ‡urꢁꢂvtvtꢁr‘‡r†v‚ꢄ†ꢁˆ€irꢂꢇꢁꢁ
Do Not Disturb
Uuv†ꢁsrh‡ˆꢂrꢁqv†hiyr†ꢁ’‚ˆꢂꢁꢂvtrꢂꢇꢁ@‘‡r†v‚ꢁˆ†rꢂ†ꢁphyyvtꢁ’‚ˆꢁurhꢂꢁiˆ†’ꢁ‡‚rꢈꢁhqꢁhꢁ€r††htrꢁ†v€vyhꢂꢁ‡‚
‡urꢁs‚yy‚vtꢁv†ꢁqv†ƒyh’rqꢁ‚ꢁ‡urvꢂꢁG89ꢁꢃvsꢁ‡ur’ꢁuh‰rꢁ‚rꢅ)ꢁ@YUꢁ‘‘‘‘ꢁ9I9ꢇꢁ
To activate Do Not Disturb:
9vhyꢀꢄꢊꢋꢇꢁ
:KHQꢀ\RXꢀOLIWꢀ\RXUꢀKDQGVHWꢀ\RXꢀKHDUꢀLQWHUUXSWHGꢀGLDOꢀWRQHꢀLQGLFDWLQJꢀWKDWꢀWKHꢀIHDWXUHꢀLVꢀDFWLYHꢁꢁꢁ
To deactivate Do Not Disturb:
9vhyꢀꢄꢊꢋꢇꢁꢁ
Extension Paging
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁ‡ˆꢂꢁ‚ꢁ‡urꢁy‚ˆq†ƒrhxrꢂꢁh‡ꢁh‚‡urꢂꢁr‘‡r†v‚ꢈꢁ‚ꢂꢁh‡ꢁhꢁˆ€irꢂꢁ‚sꢁr‘‡r†v‚†ꢈꢁ
hqꢁiꢂ‚hqph†‡ꢁhꢁ€r††htrꢁ‡‚ꢁ‡ur†rꢁr‘‡r†v‚ꢁˆ†rꢂ†ꢇꢁ`‚ˆꢁphꢁˆ†rꢁ@‘‡r†v‚ꢁƒhtvtꢁ‡‚ꢁƒhtrꢁ
ꢇ h‚‡urꢂꢁr‘‡r†v‚ꢁˆ†rꢂ0ꢁꢁ
!ꢇ hyyꢁr‘‡r†v‚ꢁˆ†rꢂ†ꢁvꢁhꢁr‘‡r†v‚ꢁtꢂ‚ˆƒ0ꢁꢁ
"ꢇ hyyꢁr‘‡r†v‚ꢁˆ†rꢂ†ꢁ‚ꢁ‡urꢁ†’†‡r€ꢇꢁꢁ
To page an extension or extension group:
ꢇ Gvs‡ꢁ‡urꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢀꢄꢍꢍꢇꢁꢁ
"ꢇ 9‚ꢁ‚rꢁ‚sꢁ‡urꢁs‚yy‚vt)ꢁ
9vhyꢁꢊꢁ‡‚ꢁƒhtrꢁhyyꢁr‘‡r†v‚†ꢇꢁꢁ
9vhyꢁhꢁ†ƒrpvsvpꢁr‘‡r†v‚ꢁ‚ꢂꢁr‘‡r†v‚ꢁtꢂ‚ˆƒꢁˆ€irꢂꢇꢁꢁ
#ꢇ Hhxrꢁ‡urꢁh‚ˆpr€r‡ꢇꢁꢁ
ꢀ$ꢀꢁ
External Call Waiting Tone
Uuv†ꢁsrh‡ˆꢂrꢁrhiyr†ꢁ‚ꢂꢁqv†hiyr†ꢁ8hyyꢁXhv‡vtꢁ‡‚rꢁ‚ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁXurꢁrhiyrqꢈꢁhꢁ†u‚ꢂ‡ꢁiˆꢂ†‡ꢁ‚sꢁ
‡‚rꢁv†ꢁtrrꢂh‡rqꢁurꢁhꢁr‘‡rꢂhyꢁphyyꢁhꢂꢂv‰r†ꢁh‡ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁhqꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁv†ꢁiˆ†’ꢇꢁ
Xurꢁ8hyyꢁXhv‡vtꢁ‡‚rꢁv†ꢁurhꢂqꢈꢁ’‚ˆꢁphꢁyrh‰rꢁ‡urꢁvp‚€vtꢁphyyꢁˆh†rꢂrqꢁˆ‡vyꢁ’‚ˆꢁuh‰rꢁsvv†urqꢁ
‡urꢁpˆꢂꢂr‡ꢁphyyꢈꢁ‚ꢂꢁƒyhprꢁ‡urꢁpˆꢂꢂr‡ꢁphyyꢁ‚ꢁu‚yqꢁhqꢁh†rꢂꢁ‡urꢁrꢁphyyꢇꢁ
To enable Call Waiting tone:
ꢇ 9vhyꢀꢄꢆꢋꢇꢁꢁ
!ꢇ Qꢂr††ꢁ ꢇꢁꢁ
"ꢇ Srƒyhprꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
To disable Call Waiting tone:
ꢇ 9vhyꢀꢄꢆꢋꢇꢁꢁ
!ꢇ Qꢂr††ꢁꢆꢇꢁꢁ
"ꢇ Srƒyhprꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
External Divert
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁqv‰rꢂ‡ꢁ’‚ˆꢂꢁvp‚€vtꢁphyy†ꢁ‡‚ꢁhꢁr‘‡rꢂhyꢁqr†‡vh‡v‚ꢈꢁs‚ꢂꢁr‘h€ƒyrꢈꢁhꢁ€‚ivyrꢁ
ƒu‚rꢁ‚ꢂꢁ’‚ˆꢂꢁu‚€rꢁˆ€irꢂꢇꢁ
1RWHVꢃꢁꢁ
Uuv†ꢁsrh‡ˆꢂrꢁv†ꢁ‚‡ꢁh‰hvyhiyrꢁh‡ꢁhyyꢁr‘‡r†v‚†ꢈꢁƒyrh†rꢁp‚‡hp‡ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁvsꢁ’‚ˆꢁꢂr„ˆvꢂrꢁ‡uv†ꢁ
srh‡ˆꢂrꢇꢁꢁ
D‰‚xvtꢁ@‘‡rꢂhyꢁ9v‰rꢂ‡ꢁphpry†ꢁh’ꢁhp‡v‰rꢁv‡rꢂhyꢁphyyꢁqv‰rꢂ†v‚†ꢈꢁhqꢁ‰vprꢁ‰rꢂ†hꢇꢁꢁ
`‚ˆꢁph‚‡ꢁqv‰rꢂ‡ꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢁhꢁr‘‡rꢂhyꢁqr†‡vh‡v‚ꢁvsꢁ’‚ˆꢁhꢂrꢁqv‰rꢂ‡vtꢁ‡‚ꢁhꢁv‡rꢂhyꢁr‘‡r†v‚ꢈꢁ
‚ꢂꢁ‰vprꢁ‰rꢂ†hꢇꢁ
ꢁꢁ
To divert all your calls to an external destination:
ꢇ 9vhyꢀꢄꢆꢆꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁr‘‡rꢂhyꢁˆ€irꢂꢁꢃvpyˆqvtꢁ‡urꢁyvrꢁhppr††ꢁˆ€irꢂꢅꢁ’‚ˆꢁv†uꢁ‡‚ꢁqv‰rꢂ‡ꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢇꢁ
:KHQꢀ\RXꢀOLIWꢀ\RXUꢀKDQGVHWꢅꢀ\RXꢀKHDUꢀLQWHUUXSWHGꢀGLDOꢀWRQHꢀLQGLFDWLQJꢀWKDWꢀ\RXꢀDUHꢀGLYHUWLQJꢀ\RXUꢀ
FDOOVꢁꢁꢁ
To divert your calls to the destination you dialled when you last used External Divert:
ꢇ 9vhyꢀꢄꢆꢆꢇꢁꢁ
!ꢇ Qꢂr††ꢁ?ꢁ‡‚ꢁp‚€ƒyr‡rꢁ‡urꢁqvtv‡ꢁ†r„ˆrprꢇꢁꢁ
To cancel External Divert:
9vhyꢀꢄꢈꢋꢇꢁꢁ
ꢀ%ꢀꢁ
Follow Me
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁ‡r€ƒ‚ꢂhꢂvy’ꢁqv‰rꢂ‡ꢁ’‚ˆꢂꢁphyy†ꢁ‡‚ꢁh‚‡urꢂꢁr‘‡r†v‚ꢁirs‚ꢂrꢁyrh‰vtꢁ‡‚ꢁ‚ꢂxꢁh‡ꢁ
h‚‡urꢂꢁqr†x0ꢁ’‚ˆꢂꢁphyy†ꢁs‚yy‚ꢁ’‚ˆꢁ‡‚ꢁ‡urꢁ‚‡urꢂꢁqr†xꢇꢁ
Dsꢁ’‚ˆꢁq‚ꢁ‚‡ꢁqvhyꢁhꢁ‡hꢂtr‡ꢁr‘‡r†v‚ꢁˆ€irꢂꢁurꢁ†r‡‡vtꢁˆƒꢁ‡uv†ꢁsrh‡ˆꢂrꢈꢁ‡urꢁsrh‡ˆꢂrꢁv†ꢁrhiyrqꢁiˆ‡ꢁv†ꢁ
‚‡ꢁsˆyy’ꢁhp‡v‰rꢈꢁ‡uv†ꢁ€rh†ꢁ‡uh‡ꢁh‚‡urꢂꢁr‘‡r†v‚ꢁphꢁ=ƒˆyy=ꢁphyy†ꢁsꢂ‚€ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁh‡ꢁhꢁyh‡rꢂꢁ‡v€rꢁ
i’ꢁˆ†vtꢁ‡urꢁA‚yy‚ꢁHrꢁꢃDꢄ€ꢁCrꢂrꢅꢁsrh‡ˆꢂrꢇꢁ
To enable your calls to follow you to another extension:
ꢇ Aꢂ‚€ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢈꢀꢄꢍꢈꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁr‘‡r†v‚ꢁˆ€irꢂꢁurꢂrꢁ’‚ˆꢁv†uꢁ‡‚ꢁqv‰rꢂ‡ꢁ’‚ˆꢂꢁphyy†ꢇꢁ
:KHQꢀ\RXꢀOLIWꢀ\RXUꢀKDQGVHWꢅꢀ\RXꢀKHDUꢀLQWHUUXSWHGꢀGLDOꢀWRQHꢀLQGLFDWLQJꢀWKDWꢀ\RXUꢀFDOOVꢀDUHꢀEHLQJꢀ
GLYHUWHGꢁꢁꢁ
To enable, but not activate, Follow Me from your usual extension:
9vhyꢀꢄꢍꢈꢇꢁ
<RXUꢀFDOOVꢀDUHꢀQRWꢀGLYHUWHGꢀXQWLOꢀDQRWKHUꢀH[WHQVLRQꢀLQYRNHVꢀWKHꢀ)ROORZꢀ0Hꢀꢂ,ꢃPꢀ+HUHꢄꢀIHDWXUHꢁꢁꢁ
Follow Me (I’m Here)
Uuv†ꢁsrh‡ˆꢂrꢁrhiyr†ꢁ’‚ˆꢁ‡‚ꢁ=ƒˆyy=ꢁphyy†ꢁsꢂ‚€ꢁ’‚ˆꢂꢁˆ†ˆhyꢁr‘‡r†v‚ꢁ‡‚ꢁ‡urꢁr‘‡r†v‚ꢁh‡ꢁuvpuꢁ’‚ˆꢁhꢂrꢁ
pˆꢂꢂr‡y’ꢁ‚ꢂxvtꢇꢁ`‚ˆꢁphꢁˆ†rꢁ‡uv†ꢁsrh‡ˆꢂrꢁ‡‚ꢁr†ˆꢂrꢁ‡uh‡ꢁ’‚ˆꢂꢁphyy†ꢁp‚‡vˆrꢁ‡‚ꢁs‚yy‚ꢁ’‚ˆꢁurꢁ’‚ˆꢁ
hꢂrꢁ‚ꢂxvtꢁh‡ꢁ‰hꢂv‚ˆ†ꢁqr†x†ꢁv‡uvꢁ’‚ˆꢂꢁ‚ssvprꢇꢁ
1RWHꢃꢁ6ꢁA‚yy‚ꢁHrꢁꢃDꢄ€ꢁCrꢂrꢅꢁꢂr„ˆr†‡ꢁv†ꢁ‚‡ꢁhyy‚rqꢁvsꢁ‡urꢁ=ƒˆyyrqꢀsꢂ‚€=ꢁr‘‡r†v‚ꢁq‚r†ꢁ‚‡ꢁuh‰rꢁ‡urꢁ
A‚yy‚ꢁHrꢁsrh‡ˆꢂrꢁrhiyrqꢁ‚ꢂꢁhp‡v‰rꢇꢁ
To enable Follow Me from your usual extension:
9vhyꢀꢄꢍꢈꢇꢁꢁ
To activate from a remote extension:
ꢇ 9vhyꢀꢄꢍꢉꢇꢁꢁ
!ꢇ 9vhyꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁˆ€irꢂꢇꢁ
<RXUꢀFDOOVꢀDUHꢀGLYHUWHGꢀWRꢀWKHꢀQHZꢀH[WHQVLRQꢁꢀ:KHQꢀ\RXꢀPRYHꢀWRꢀDQRWKHUꢀH[WHQVLRQꢀUHSHDWꢀWKHꢀ
DERYHꢀVWHSVꢀDQGꢀ\RXUꢀFDOOVꢀZLOOꢀIROORZꢀ\RXꢁꢁꢁ
To cancel from the remote extension:
ꢇ 9vhyꢀꢄꢍꢊꢇꢁꢁ
!ꢇ 9vhyꢀꢄꢈꢋꢇꢁꢁ
"ꢇ 9vhyꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁˆ€irꢂꢇꢁ
<RXUꢀFDOOVꢀDUHꢀGLYHUWHGꢀWRꢀWKHꢀQHZꢀH[WHQVLRQꢁꢀ:KHQꢀ\RXꢀPRYHꢀWRꢀDQRWKHUꢀH[WHQVLRQꢀUHSHDWꢀWKHꢀ
DERYHꢀVWHSVꢀDQGꢀ\RXUꢀFDOOVꢀZLOOꢀIROORZꢀ\RXꢁꢁꢁ
To cancel from your usual extension:
9vhyꢀꢄꢍꢊꢇꢁꢁ
ꢀ&ꢀꢁ
Group Call Pick-up
6ꢁƒvpxꢀˆƒꢁtꢂ‚ˆƒꢁv†ꢁhꢁtꢂ‚ˆƒꢁ‚sꢁr‘‡r†v‚†ꢁuvpuꢈꢁurꢁ‚rꢁr‘‡r†v‚ꢁꢂvt†ꢈꢁ‚‡urꢂꢁr‘‡r†v‚ꢁˆ†rꢂ†ꢁvꢁ
‡urꢁtꢂ‚ˆƒꢁphꢁƒvpxꢁˆƒꢁ‡urꢁphyyꢇꢁDsꢁ‡urꢂrꢁv†ꢁ€‚ꢂrꢁ‡uhꢁ‚rꢁphyyꢁꢂvtvtꢈꢁhꢁr‘‡rꢂhyꢁphyyꢁvyyꢁhyh’†ꢁirꢁ
h†rꢂrqꢁirs‚ꢂrꢁhꢁv‡rꢂhyꢁ‚ꢂꢁꢂr‰rꢂ‡rqꢁphyyꢇꢁ
1RWHꢃꢁ`‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁphꢁ†r‡ꢁˆƒꢁ‡urꢁ†’†‡r€ꢁ†‚ꢁ‡uh‡ꢁhꢁ†vtyrꢀqvtv‡ꢁphꢁirꢁˆ†rqꢁ‡‚ꢁƒvpxꢁˆƒꢁ‡urꢁphyyꢁ
v†‡rhqꢁ‚sꢁˆ†vtꢁ‡urꢁ‡uꢂrrꢀqvtv‡ꢁhppr††ꢁp‚qrꢇꢁ8‚‡hp‡ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁs‚ꢂꢁhꢁyv†‡ꢁ‚sꢁ†vtyrꢀqvtv‡ꢁhppr††ꢁ
p‚qr†ꢇꢁ
To answer a call that is ringing at another extension in your pick-up group:
ꢇ Gvs‡ꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁ†vtyrꢀqvtv‡ꢁhppr††ꢁp‚qrꢈꢁ'ꢁꢃ†’†‡r€ꢁqrshˆy‡ꢅꢈꢁ‚ꢂꢀꢄꢄꢄꢁ
<RXꢀDUHꢀFRQQHFWHGꢀWRꢀWKHꢀFDOOHUꢀRIꢀWKHꢀULQJLQJꢀH[WHQVLRQꢁꢁꢁ
Intrude
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁr‡rꢂꢁhꢁr†‡hiyv†urqꢁphyyꢁhqꢁ†ƒrhxꢁ‡‚ꢁ‡urꢁƒhꢂ‡vr†ꢁv‰‚y‰rq0ꢁ’‚ˆꢂꢁr‡ꢂ’ꢁv†ꢁ
h‚ˆprqꢁi’ꢁhꢁhꢂvtꢁ‡‚rꢁ‡uh‡ꢁhyyꢁƒhꢂ‡vr†ꢁphꢁurhꢂꢇꢁ
Uurꢁh‰hvyhivyv‡’ꢁ‚sꢁ‡uv†ꢁsrh‡ˆꢂrꢁqrƒrq†ꢁ‚ꢁ‡urꢁ=D‡ꢂˆqrꢁQꢂv‚ꢂv‡’=ꢁh††vtrqꢁ‡‚ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁ8urpxꢁ
v‡uꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢇꢁ
`‚ˆꢁph‚‡ꢁv‡ꢂˆqrꢁ‚ꢁhꢁr‘‡r†v‚ꢁuvpuꢁuh†)ꢁ
TVQ@Sꢁv‡ꢂˆqrꢁƒꢂv‚ꢂv‡’0ꢁꢁ
hꢁuvturꢂꢁv‡ꢂˆqrꢁƒꢂv‚ꢂv‡’ꢁ‡uhꢁhyy‚ph‡rqꢁh‡ꢁ’‚ˆꢂꢁ‚ꢁr‘‡r†v‚0ꢁꢁ
hꢁUuꢂrrꢀQhꢂ‡’ꢁ8‚srꢂrprꢁphyyꢁvꢁƒꢂ‚tꢂr††0ꢁꢁ
9‚ꢁI‚‡ꢁ9v†‡ˆꢂiꢁhp‡v‰h‡rqꢇꢁꢁ
1RWHꢃꢁ6ꢁ†vtyrꢀqvtv‡ꢁhppr††ꢁp‚qrꢁv†ꢁꢂr„ˆvꢂrqꢁ‡‚ꢁˆ†rꢁD‡ꢂˆqrꢇꢁ6†xꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁs‚ꢂꢁ‡urꢁp‚qrꢇꢁ
Intruding on an Established Conversation
You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone:
9vhyꢁ‡urꢁ†vtyrꢀqvtv‡ꢁD‡ꢂˆqrꢁp‚qrꢇꢁ
3DUWLHVꢀ'$'ꢀDQGꢀ'%'ꢀKHDUꢀDꢀVKRUWꢀZDUQLQJꢀWRQHꢀEHIRUHꢀ\RXꢀDUHꢀFRQQHFWHGꢁꢀ'XULQJꢀWKHꢀLQWUXVLRQꢀDOOꢀ
SDUWLHVꢀKHDUꢀDꢀZDUQLQJꢀWRQHꢁꢁꢁ
Speaking privately to Party "A" or Party "B"
After intruding into a conversation:
ꢇ 9vhyꢁ‡urꢁ†vtyrꢀqvtv‡ꢁD‡ꢂˆqrꢁp‚qrꢁhthvꢇꢁ
<RXꢀDUHꢀUHFRQQHFWHGꢀWRꢀ3DUW\ꢀ$ꢀRQO\ꢁꢁꢁ
!ꢇ 9vhyꢁ‡urꢁp‚qrꢁhthvꢁ‡‚ꢁꢂrp‚rp‡ꢁ‡‚ꢁQhꢂ‡’ꢁ7ꢁ‚y’ꢇꢁꢁ
1RWHꢃꢁ`‚ˆꢁph‚‡ꢁqvhyꢁ‡urꢁD‡ꢂˆqrꢁhppr††ꢁp‚qrꢁ‡‚ꢁꢂrp‚rp‡ꢁ‡‚ꢁ‡urꢁ‡‚ꢁƒhꢂ‡vr†ꢁhs‡rꢂꢁ‡urꢁphyyꢁuh†ꢁirrꢁ
=†ƒyv‡=0ꢁu‚r‰rꢂꢈꢁvsꢁ’‚ˆꢁv†uꢁ‡‚ꢁ‡hyxꢁ‡‚ꢁi‚‡uꢁƒhꢂ‡vr†ꢁhthvꢈꢁ’‚ˆꢁ€ˆ†‡ꢁ†r‡ꢁˆƒꢁhꢁ‡uꢂrrꢀƒhꢂ‡’ꢁp‚srꢂrprꢇꢁ
Srsrꢂꢁ‡‚ꢀ7KUHHꢆ3DUW\ꢀ&RQIHUHQFHꢁs‚ꢂꢁ€‚ꢂrꢁvs‚ꢂ€h‡v‚ꢁ‚ꢁ‡uv†ꢁsrh‡ˆꢂrꢇꢁ
Withdrawing from an intrusion
To exit, leaving Parties "A" and "B" in private conversation:
Srƒyhprꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
ꢀ'ꢀꢁ
Loudspeaker Paging
Uuv†ꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁ€hxrꢁhꢁh‚ˆpr€r‡ꢁ‰vhꢁ‡urꢁy‚ˆq†ƒrhxrꢂꢁ†’†‡r€ꢇꢁ
1RWHꢃꢁ8‚‡hp‡ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁ‡‚ꢁpurpxꢁ‡uh‡ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁuh†ꢁ‡urꢁp‚ꢂꢂrp‡ꢁƒrꢂ€v††v‚†ꢁ‡‚ꢁ€hxrꢁ
hꢁh‚ˆpr€r‡ꢇꢁ
To make an announcement via the loudspeaker system:
ꢇ Gvs‡ꢁ’‚ˆꢂꢁuhq†r‡ꢁhqꢁqvhyꢁ‡urꢁG‚ˆq†ƒrhxrꢂꢁQhtvtꢁr‘‡r†v‚ꢁˆ€irꢂꢇꢁꢁ
!ꢇ Hhxrꢁ‡urꢁh‚ˆpr€r‡ꢇꢁꢁ
Message Waiting
`‚ˆꢁphꢁyrh‰rꢁhꢁ€r††htrꢁhv‡vtꢁvqvph‡v‚ꢁh‡ꢁhꢁr‘‡r†v‚ꢁ‡‚ꢁhyrꢂ‡ꢁ‡urꢁˆ†rꢂꢁ‡‚ꢁp‚‡hp‡ꢁ’‚ˆꢇꢁUurꢁphyyrqꢁ
r‘‡r†v‚ꢁˆ†rꢂꢁv†ꢁvs‚ꢂ€rqꢁ‚sꢁ‡urꢁ€r††htrꢁhv‡vtꢁi’ꢁ‡urvꢂꢁHr††htrꢁDqvph‡‚ꢂꢁsyh†uvtꢁhqꢁ‡urvꢂꢁG89ꢁ
ꢃvsꢁ‡ur’ꢁuh‰rꢁ‚rꢅꢁqv†ƒyh’vtꢁH@TT6B@ꢁX6DUDIBꢇꢁ
1RWHꢃꢁ`‚ˆꢁph‚‡ꢁyrh‰rꢁhꢁ€r††htrꢁhv‡vtꢁvqvph‡v‚ꢁh‡ꢁhꢁr‘‡r†v‚ꢁuvpuꢁhyꢂrhq’ꢁuh†ꢁhꢁ€r††htrꢁ
hv‡vtꢁsꢂ‚€ꢁh‚‡urꢂꢁˆ†rꢂ0ꢁ’‚ˆꢁurhꢂꢁꢂr‚ꢂqrꢂꢁ‡‚rꢁurꢁ’‚ˆꢁ‡ꢂ’ꢇꢁ
To leave a message waiting indication at an extension:
ꢇ Gvs‡ꢁ’‚ˆꢁuhq†r‡ꢁhqꢁqvhyꢀꢄꢋꢌꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁr‘‡r†v‚ꢁˆ€irꢂꢇꢁꢁ
To cancel a Message Waiting indication:
ꢇ Gvs‡ꢁ’‚ˆꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢀꢄꢉꢆꢇꢁꢁ
"ꢇ 9vhyꢁ‡urꢁr‘‡r†v‚ꢁˆ€irꢂꢁ‚sꢁ‡urꢁphyyrqꢁr‘‡r†v‚ꢇꢁꢁ
1RWHꢃꢁ6ꢁ€r††htrꢁhv‡vtꢁvqvph‡v‚ꢁphꢁ‚y’ꢁirꢁphpryrqꢁsꢂ‚€ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢇꢁ
MF (Multi-Frequency) Tone Dialling
Dsꢁ’‚ˆꢂꢁ†’†‡r€ꢁuh†ꢁy‚‚ƒꢁqv†p‚rp‡ꢁ†vthyyvtꢈꢁ’‚ˆꢁphꢁ†‡vyyꢁhppr††ꢁ†rꢂ‰vpr†ꢁ‡uh‡ꢁꢂr„ˆvꢂrꢁ‡urꢁˆ†rꢁ‚sꢁ
€ˆy‡vꢀsꢂr„ˆrp’ꢁ‡‚r†ꢈꢁ†ˆpuꢁh†ꢁihxvtꢁhqꢁ‰‚vpr€hvyꢁ†’†‡r€†ꢇꢁ
`‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁphꢁhq‰v†rꢁ‚ꢁ‡urꢁ‡’ƒrꢁ‚sꢁ†vthyyvtꢁvꢁˆ†rꢁ‚ꢁ‡urꢁ†’†‡r€ꢇꢁ
To activate MF tones:
ꢇ 6ppr††ꢁhꢁyvrꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁr‘‡rꢂhyꢁˆ€irꢂꢁ‡‚ꢁhppr††ꢁ‡urꢁ†rꢂ‰vprꢁ’‚ˆꢁꢂr„ˆvꢂrꢇꢁ
<RXꢀKHDUꢀULQJLQJꢀWRQHꢀDQGꢀDQꢀLQGLFDWLRQꢀRIꢀWKHꢀV\VWHPꢀDQVZHULQJꢁꢁꢁ
Qꢂr††ꢁꢊꢇꢁ
7KHꢀVLJQDOOLQJꢀIURPꢀ\RXUꢀH[WHQVLRQꢀLVꢀQRZꢀPXOWLꢆIUHTXHQF\ꢇꢀDOOꢀGLJLWVꢀQRZꢀGLDOHGꢀDUHꢀUHFHLYHGꢀDQGꢀ
DFWHGꢀXSRQꢀE\ꢀWKHꢀFDOOHGꢀV\VWHPꢁꢁꢁ
"ꢇ Xurꢁ‡urꢁphyyꢁv†ꢁsvv†urqꢈꢁꢂrƒyhprꢁ’‚ˆꢁuhq†r‡ꢇꢁ
7KHꢀVLJQDOLQJꢀLVꢀQRZꢀUHVHWꢀWRꢀLWVꢀRULJLQDOꢀVHWWLQJꢁꢁꢁ
ꢀ(ꢀꢁ
Night Service Pick-up
UurꢁIvtu‡ꢁTrꢂ‰vprꢁsrh‡ˆꢂrꢁhyy‚†ꢁhꢁ6q€vv†‡ꢂh‡‚ꢂꢁ‡‚ꢁqvꢂrp‡ꢁvp‚€vtꢁr‘‡rꢂhyꢁphyy†ꢁ‚ˆ‡†vqrꢁ‚sꢁ‚ꢂ€hyꢁ
‚ꢂxvtꢁu‚ˆꢂ†ꢁ‡‚ꢁ‚rꢁ‚ꢂꢁ€‚ꢂrꢁr‘‡r†v‚†ꢇꢁUurꢂrꢁhꢂrꢁ‡‚ꢁIvtu‡ꢁTrꢂ‰vprꢁtꢂ‚ˆƒ†ꢁh‰hvyhiyrꢈꢁhqꢁhꢁ
r‘‡r†v‚ꢁphꢁirꢁvpyˆqrqꢁvꢁrv‡urꢂꢁ‚ꢂꢁi‚‡uꢁtꢂ‚ˆƒ†ꢇꢁXurꢁrv‡urꢂꢁ‚sꢁ‡urꢁIvtu‡ꢁTrꢂ‰vprꢁ€‚qr†ꢁv†ꢁhp‡v‰rꢈꢁ
‡urꢁIvtu‡ꢁTrꢂ‰vprꢁQvpxꢀˆƒꢁsrh‡ˆꢂrꢁhyy‚†ꢁ’‚ˆꢁ‡‚ꢁƒvpxꢁˆƒꢁr‘‡rꢂhyꢁphyyꢁ‡uh‡ꢁv†ꢁꢂvtvtꢁh‡ꢁh‚‡urꢂꢁ
r‘‡r†v‚ꢁvꢁ’‚ˆꢂꢁIvtu‡ꢁTrꢂ‰vprꢁQvpxꢀˆƒꢁtꢂ‚ˆƒꢇꢁ
1RWHꢃꢁ`‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁphꢁ†r‡ꢁˆƒꢁ‡urꢁ†’†‡r€ꢁ†‚ꢁ‡uh‡ꢁhꢁ†vtyrꢀqvtv‡ꢁphꢁirꢁˆ†rqꢁ‡‚ꢁƒvpxꢁˆƒꢁ‡urꢁphyyꢁ
v†‡rhqꢁ‚sꢁˆ†vtꢁ‡urꢁ‡uꢂrrꢀqvtv‡ꢁhppr††ꢁp‚qrꢇꢁ8‚‡hp‡ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁs‚ꢂꢁhꢁyv†‡ꢁ‚sꢁ†vtyrꢀqvtv‡ꢁhppr††ꢁ
p‚qr†ꢇꢁ
To answer a call that is ringing at another extension in your Night Service Pick-up group:
9vhyꢁ‡urꢁ8hyyꢁQvpxꢀˆƒꢁ†vtyrꢀqvtv‡ꢁhppr††ꢁp‚qrꢁꢃ†’†‡r€ꢁqrshˆy‡ꢈꢁ'ꢅꢁ‚ꢂꢁqvhyꢀꢄꢇꢄꢁ
<RXꢀDUHꢀFRQQHFWHGꢀWRꢀWKHꢀFDOOHUꢀRIꢀWKHꢀULQJLQJꢀH[WHQVLRQꢁꢁꢁ
PIN (Personal Identification Number) Codes
`‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁphꢁh††vtꢁ’‚ˆꢁhꢁQDIꢁꢃQrꢂ†‚hyꢁDqr‡vsvph‡v‚ꢁIˆ€irꢂꢅꢁuvpuꢁy‚px†ꢁ’‚ˆꢂꢁr‘‡r†v‚ꢁ
†‚ꢁ‡uh‡ꢁv‡ꢁph‚‡ꢁirꢁˆ†rqꢁ‡‚ꢁ€hxrꢁr‘‡rꢂhyꢁphyy†ꢇꢁ`‚ˆꢁphꢁhy†‚ꢁˆ†rꢁ’‚ˆꢂꢁQDIꢁp‚qrꢁh‡ꢁh‚‡urꢂꢁr‘‡r†v‚ꢁ
‡‚ꢁhppr††ꢁsrh‡ˆꢂr†ꢁ‚ꢂꢁ€hxrꢁr‘‡rꢂhyꢁphyy†ꢁ‡uh‡ꢁ‚ˆyqꢁ‚‡ꢁ‚ꢂ€hyy’ꢁirꢁh‰hvyhiyrꢁsꢂ‚€ꢁ‡uv†ꢁr‘‡r†v‚ꢇꢁ
1RWHꢃꢁ`‚ˆꢁphꢁ†‡vyyꢁ€hxrꢁv‡rꢂhyꢁphyy†ꢁhqꢁqvhyꢁr€rꢂtrp’ꢁˆ€irꢂ†ꢁsꢂ‚€ꢁhꢁy‚pxrqꢁr‘‡r†v‚ꢇꢁ
To lock or unlock your extension:
ꢇ Gvs‡ꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢀꢄꢋꢆꢇꢁꢁ
"ꢇ 9vhyꢁ’‚ˆꢂꢁQDIꢁp‚qrꢇꢁꢁ
#ꢇ Srƒyhprꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
To make an external call from another user’s locked extension:
ꢇ Gvs‡ꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢀꢄꢋꢆꢇꢁꢁ
"ꢇ 9vhyꢁ’‚ˆꢂꢁQDIꢁp‚qrꢇꢁꢁ
#ꢇ 6ppr††ꢁhꢁyvrꢁhqꢁqvhyꢁ‡urꢁꢂr„ˆvꢂrqꢁr‘‡rꢂhyꢁˆ€irꢂꢇꢁꢁ
$ꢇ 6‡ꢁ‡urꢁrqꢁ‚sꢁ‡urꢁphyyꢈꢁꢂrƒyhprꢁ’‚ˆꢂꢁuhq†r‡ꢇꢁ
7KLVꢀH[WHQVLRQꢀUHPDLQVꢀXQORFNHGꢀIRUꢀꢈꢉꢀVHFRQGVꢀꢂGHIDXOWꢄꢀDOORZLQJꢀ\RXꢀWRꢀPDNHꢀIXUWKHUꢀFDOOVꢀLIꢀ
UHTXLUHGꢅꢀDIWHUꢀWKLVꢀWLPHꢀWKHꢀH[WHQVLRQꢀUHWXUQVꢀWRꢀLWVꢀORFNHGꢀVWDWHꢁꢁꢁ
System Speed Call Numbers
Hv‡ryꢁIr‡‚ꢂx†ꢁ" ꢆꢆꢁD8Qꢁƒꢂ‚‰vqr†ꢁhꢁ†ƒrrqꢀqvhyyvtꢁ€r€‚ꢂ’ꢁuvpuꢁphꢁp‚‡hvꢁˆƒꢁ‡‚ꢁ ꢆꢆꢆꢁr‘‡rꢂhyꢁ
ˆ€irꢂ†ꢇꢁ6ꢁ6q€vv†‡ꢂh‡‚ꢂꢁ†‡‚ꢂr†ꢁrhpuꢁˆ€irꢂꢁhqꢁh††vt†ꢁv‡ꢁhꢁs‚ˆꢂꢀqvtv‡ꢁp‚qrꢁ‡uh‡ꢁ’‚ˆꢁphꢁqvhyꢁ‡‚ꢁ
phyyꢁ‡urꢁ†‡‚ꢂrqꢁˆ€irꢂꢇꢁT’†‡r€ꢁTƒrrqꢁ8hyyꢁˆ€irꢂ†ꢁphꢁ‚y’ꢁirꢁ†r‡ꢁˆƒꢁhqꢁpuhtrqꢁi’ꢁhꢁ
6q€vv†‡ꢂh‡‚ꢂꢇꢁ
1RWHꢃꢁ8‚‡hp‡ꢁ’‚ˆꢂꢁ6q€vv†‡ꢂh‡‚ꢂꢁs‚ꢂꢁhꢁyv†‡ꢁ‚sꢁT’†‡r€ꢁTƒrrqꢁ8hyyꢁˆ€irꢂ†ꢇꢁ
To dial an external call using a System Speed Call number:
ꢇ Gvs‡ꢁ‡urꢁuhq†r‡ꢇꢁꢁ
!ꢇ 9vhyꢁ‡urꢁꢂr„ˆvꢂrqꢁT’†‡r€ꢁTƒrrqꢁ8hyyꢁp‚qrꢇꢁꢁ
ꢀ ꢆꢀꢁ
FEATURE ACCESS CODES
6pp‚ˆ‡ꢁ8‚qr†ꢁ
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9v‰rꢂ‡ꢁ6yyꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁ‚ꢂꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁ
9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁ
9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁ‚ꢂꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁ
9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁ%!&
Tƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁ6yh’†ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁ
Tƒyv‡ꢁ9v‰rꢂ‡ꢁI‚ꢁ6†rꢂꢉ7ˆ†’ꢁ‡‚ꢁhꢁ@‘‡r†v‚ꢁBꢂ‚ˆƒꢁꢀꢁ@‘‡rꢂhyꢁ
8hpryꢁ9v‰rꢂ‡ꢁ
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8hpryꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁꢀꢁD‡rꢂhyꢁ8hyy†ꢁ
8hpryꢁTƒyv‡ꢁ9v‰rꢂ‡ꢁꢀꢁ@‘‡rꢂhyꢁ8hyy†ꢁ
8hyyꢁQhꢂxꢁQvpxꢀˆƒꢁ
9vꢂrp‡rqꢁ8hyyꢁQvpxꢀˆƒꢁ
9‚ꢁI‚‡ꢁ9v†‡ˆꢂiꢁꢃ9I9ꢅꢁ
@‘‡r†v‚ꢁQhtvtꢁ
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9vꢂrp‡rqꢁHr††htrꢁXhv‡vtꢁ
8hpryꢁHr††htrꢁXhv‡vtꢁ
Ivtu‡ꢁTrꢂ‰vprꢁQvpxꢀVƒꢁ
QDIꢁ8‚qr†ꢁ
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