These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the
general population. The guidelines are based on
standards that were developed by independent
scientific organizations through periodic and
thorough evaluation of scientific studies. The
standards include a substantial safety margin
designed to assure the safety of all persons,
regardless of age and health.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this
model phone is on file with the FCC and can be
found under the Display Grant section
www.fcc.gov/oet/ea after searching on the
FCC ID: OVF-K4801.
Additional information on SAR can be found on the
Cellular Telecommunications and Internet
The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit
set by the FCC is 1.6 W/kg.*
* In the United States and Canada, the SAR limit
for mobile phones used by the public is
1.6 watts/kg (W/kg) averaged over one gram of
tissue. The standard incorporates a substantial
margin of safety to give additional protection for the
public and to account for any variations in
measurements.
Tests for SAR are conducted using standard
operating positions specified by the FCC with the
phone transmitting at its highest certified power
level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value. This is because the phone is
designed to operate at multiple power levels so as
to use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output.
Bluetooth® Certification
For information about X-tc Bluetooth Certification,
visit the Bluetooth Qualification Program Web site
at qualweb.bluetooth.org.
Caution
The user is cautioned that changes or
modifications not expressly approved by the party
responsible for compliance could void the warranty
and user’s authority to operate the equipment.
Before a phone model is available for sale to the
public, it must be tested and certified by the FCC
that it does not exceed the limit established by the
government-adopted requirement for safe
Optimize your phone’s performance
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
Use the guidelines in this guide to learn how to
optimize the performance and life of your phone
and battery.
Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe exposure.
Air Bags
If you have an air bag, DO NOT place installed or
portable phone equipment or other objects over the
air bag or in the air bag deployment area. If
equipment is not properly installed, you and your
passengers risk serious injury.
User Guide
iii
Vehicles—RF signals may affect improperly installed
or inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer of the
device to determine if it is adequately shielded
from external RF energy.
Medical devices
Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The
phone should be kept at least six (6) inches away
from the pacemaker to reduce risk.
Blasting areas—Turn off your phone where blasting is
in progress. Observe restrictions, and follow any
regulations or rules.
The Health Industry Manufacturers Association
and the wireless technology research community
recommend that you follow these guidelines to
minimize the potential for interference.
Potentially explosive atmospheres—Turn off your phone
when you are in any area with a potentially
explosive atmosphere. Obey all signs and
instructions. Sparks in such areas could cause an
explosion or fire, resulting in bodily injury or death.
Areas with a potentially explosive atmosphere are
often, but not always, clearly marked.
•
Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turned on.
•
•
•
Do not carry your phone near your heart.
Use the ear opposite the pacemaker.
If you have any reason to suspect that
interference is taking place, turn off your
phone immediately.
They include:
•
•
•
fueling areas such as gas stations
below deck on boats
transfer or storage facilities for fuel or
chemicals
Hearing aids—Some digital wireless phones may
interfere with hearing aids. In the event of such
interference, you may want to consult your
service provider or call the customer service line
to discuss alternatives.
•
•
•
vehicles using liquefied petroleum gas, such as
propane or butane
areas where the air contains chemicals or
particles such as grain, dust, or metal powders
any other area where you would normally be
advised to turn off your vehicle engine
Other medical devices—If you use any other personal
medical device, consult the manufacturer of the
device to determine if it is adequately shielded
from external RF energy. Your physician may be
able to help you obtain this information.
Use with care
Use only in normal position (to ear). Avoid
dropping, hitting, bending, or sitting on the phone.
In health care facilities—Turn your phone off in health
care facilities when instructed. Hospitals and
health care facilities may be using equipment that
is sensitive to external RF energy.
Avoid magnetic environments
Keep the phone away from magnets which can
cause improper functioning of the phone.
Potentially unsafe areas
Posted facilities—Turn your phone off in any facility
when posted notices require you to do so.
Keep your phone dry
Keep the phone dry. Damage can result if the
phone gets wet. Water damage is not covered
under warranty.
Aircraft—FCC regulations prohibit using your phone
on a plane that is in the air. Turn your phone off or
switch it to Airplane Mode before boarding aircraft.
iv
Resetting the phone
E911 mandates
If the screen seems frozen and the keypad does
not respond to keypresses, reset the phone by
completing the following steps:
Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates
issued by the FCC.
1. Remove the battery door.
Hearing Aid Compatibility (HAC) Features
2. Remove and replace the battery.
This Virgin Mobile phone has received a HAC
performance rating (designated by the letter M
followed by a number). The rating for this phone is
identified on the outside of this phone’s original
packaging. While there is no guarantee, digital
wireless phones that receive a minimum of an M3
rating should provide acceptable performance with
most hearing aids. Hearing loss and hearing aids
are highly individualized, however, so optimal
performance cannot be guaranteed. Other factors,
such as type of hearing aid device or degree of
hearing loss, also can affect a phone’s
If the problem persists, return the phone to the
dealer for service.
Accessories
Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dangerous and will invalidate
the phone warranty if said accessories cause
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Your service provider’s network controls the power
of the RF signal. This power level can range from
0.006 to 0.6 watts.
performance for a particular user.
Hearing Aids and Wireless Phones
A hearing aid uses a microphone to collect and
convert sound waves to electrical signals. The
hearing aid then amplifies and converts the
electrical signals back to audible sounds for the
hearing aid user to hear. Radio Frequency (RF)
emissions generated by digital wireless phones
often interfere with the operation of a hearing aid’s
microphone, distorting the amplified audible sound.
In addition, hearing aid microphones tend to collect
ambient noise and amplify these sounds,
In August 1996, the U.S. Federal Communications
Commission (FCC) adopted RF exposure
guidelines with safety levels for hand-held
wireless phones. These guidelines are
consistent with the safety standards previously
set by both U.S. and international standards
bodies in the following reports:
•
ANSI C95.1 (American National Standards
Institute, 1992)
interfering with the desired audio transmission.
•
NCRP Report 86 (National Council
on Radiation Protection and
ANSI Standard
To diminish interference between wireless phones
and hearing aids, the FCC requires wireless
carriers to offer phones that meet the American
National Standards Institute (ANSI) C63.19
standard for reduced RF emissions.
Measurements, 1986)
ICNIRP (International Commission on
Non-Ionizing Radiation Protection, 1996)
•
Your phone complies with the standards set by
these reports and the FCC guidelines.
User Guide
v
Wireless phones that comply with the FCC’s
hearing aid compatibility (HAC) regulations must
receive a minimum rating of “M3” for RF
emissions under the ANSI C63.19 standard. The
“M” rating refers to the phone’s RF emissions level
for use with hearing aids operating in the
microphone setting.
additional questions about hearing
aid-compatibility.
Kyocera Wireless Corp.
To purchase accessories, visit
The higher the phone’s “M” rating, the more
likely the phone is compatible with a hearing aid
operating in the microphone setting. Hearing
aids also have ratings similar to wireless phones.
Most newer hearing aid models receive at least
an M2 rating.
To determine the level of compatibility between
your hearing aid and this Virgin Mobile HAC
certified phone, combine the M rating of your
hearing aid and the M rating of this phone. For
example, if you pair an M3 hearing aid with an M4
phone, you will achieve a combined rating of 7.
•
•
•
Any combined rating equal to or greater than
6 provides excellent performance.
Any combined rating equal to 5 offers
good performance.
Any combined rating equal to 4
offers acceptable performance.
T-Ratings—Phones rated T3 or T4 meet FCC
requirements and are likely to be more usable with
a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is
the better/higher of the two ratings. (Note that not
all hearing devices have telecoils in them.)
Hearing devices may also be measured for
immunity to this type of interference. Your hearing
device manufacturer or hearing health professional
may help you choose the proper rating for your
mobile phone. The more immune your hearing aid
is, the less likely you are to experience interference
noise from mobile phones.
vi
Table of Contents
1
Getting Started. . . . . . . . . . . . . . . . . . . . . . 1
Phone Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Activate your Account. . . . . . . . . . . . . . . . . . . . . .4
Find the Serial Number . . . . . . . . . . . . . . . . . . . .4
Program your Phone . . . . . . . . . . . . . . . . . . . . . .4
Get to Know your Phone. . . . . . . . . . . . . . . . . . . .5
LED Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .9
5
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contacts Menu. . . . . . . . . . . . . . . . . . . . . . . . . . 26
Access Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 27
Add Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Use Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Customize Contacts . . . . . . . . . . . . . . . . . . . . . . 28
Erase Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Contact Groups . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Voice Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . 32
View Phone Number . . . . . . . . . . . . . . . . . . . . . 32
2
Call Features . . . . . . . . . . . . . . . . . . . . . . 10
Power Phone Up . . . . . . . . . . . . . . . . . . . . . . . .10
Make Phone Calls. . . . . . . . . . . . . . . . . . . . . . . .10
Answer Phone Calls . . . . . . . . . . . . . . . . . . . . . .10
End Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . .11
Activate Voice Dialing. . . . . . . . . . . . . . . . . . . . .11
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . .11
Use Speed Dialing . . . . . . . . . . . . . . . . . . . . . . .11
Emergency Services . . . . . . . . . . . . . . . . . . . . . .11
6
Recent calls . . . . . . . . . . . . . . . . . . . . . . . 33
Recent calls Menu . . . . . . . . . . . . . . . . . . . . . . . 33
Work with Call Lists . . . . . . . . . . . . . . . . . . . . . . 33
Erase Call List Records. . . . . . . . . . . . . . . . . . . . 34
Work with Call Timers . . . . . . . . . . . . . . . . . . . . 34
7
8
9
Media Player. . . . . . . . . . . . . . . . . . . . . . . 35
Media Player Menu . . . . . . . . . . . . . . . . . . . . . . 35
My music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Media Player Settings. . . . . . . . . . . . . . . . . . . . . 38
3
4
Text Entry . . . . . . . . . . . . . . . . . . . . . . . . . 13
Text Entry Modes . . . . . . . . . . . . . . . . . . . . . . . .13
Text Entry Quick Reference . . . . . . . . . . . . . . . .15
My Account. . . . . . . . . . . . . . . . . . . . . . . . 40
Check your Account Balance . . . . . . . . . . . . . . . 40
Top-Up your Account. . . . . . . . . . . . . . . . . . . . . 40
For More Information . . . . . . . . . . . . . . . . . . . . 41
Messaging . . . . . . . . . . . . . . . . . . . . . . . . 16
Messaging Menu . . . . . . . . . . . . . . . . . . . . . . . .16
Send Messages . . . . . . . . . . . . . . . . . . . . . . . . . .17
Manage Received Messages . . . . . . . . . . . . . . . .20
Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .22
Handle Sent Messages . . . . . . . . . . . . . . . . . . . .22
Review Virgin Alerts . . . . . . . . . . . . . . . . . . . . . .23
Message Settings . . . . . . . . . . . . . . . . . . . . . . . .23
Erase Messages . . . . . . . . . . . . . . . . . . . . . . . . .24
Check Message Count. . . . . . . . . . . . . . . . . . . . .25
VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Access VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . 42
Navigate VirginXL. . . . . . . . . . . . . . . . . . . . . . . . 42
End a VirginXL Session. . . . . . . . . . . . . . . . . . . . 42
User Guide
vii
10 My Stuff. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
My Stuff Menu. . . . . . . . . . . . . . . . . . . . . . . . . . 43
My ringtones. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
My music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My other stuff . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Media File Options . . . . . . . . . . . . . . . . . . . . . . 45
14 Voice Commands. . . . . . . . . . . . . . . . . . . 70
Call a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call a Number. . . . . . . . . . . . . . . . . . . . . . . . . . 70
Use a Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . 70
Play a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Find a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . 71
15 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 72
Customer Support. . . . . . . . . . . . . . . . . . . . . . . 72
Qualified Service. . . . . . . . . . . . . . . . . . . . . . . . 72
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . 72
Become a Product Evaluator. . . . . . . . . . . . . . . 72
11 Pictures. . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Take a Picture. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Go to My pictures . . . . . . . . . . . . . . . . . . . . . . . 47
Camera Setting Options. . . . . . . . . . . . . . . . . . . 47
Other Camera Options . . . . . . . . . . . . . . . . . . . 48
Consumer Limited Warranty. . . . . . . . . . . . . . 73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
12 Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Surf the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Search the Web. . . . . . . . . . . . . . . . . . . . . . . . . 49
Launch Connect . . . . . . . . . . . . . . . . . . . . . . . . 49
Go to MySpace . . . . . . . . . . . . . . . . . . . . . . . . . 49
Go to Facebook. . . . . . . . . . . . . . . . . . . . . . . . . 49
13 Tools & Settings . . . . . . . . . . . . . . . . . . . 50
Tools & Settings Menu. . . . . . . . . . . . . . . . . . . . 50
Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Phone info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
viii
1
Getting Started
Charge the Battery
You must have at least a partial charge in the
battery to make or receive calls.
Phone Battery
Install the Battery
To install the battery:
To charge the battery:
1. With the back of the
phone facing you, press
on the back cover and
slide it to the bottom of
the phone.
1. Remove the rubber USB
cover and connect the
AC adapter to the
microUSB jack on the
side of the phone.
2. Lift the back cover from
2. Plug the adapter into a
the bottom to remove.
wall outlet.
3. Place the battery in the
phone casing with the
metal contacts toward
the top of the phone.
The battery icon in the upper-right corner of the
screen shows whether the phone is:
–
–
–
Charging (animated icon)
Partially charged
Fully charged
4. Align the back cover
side tabs with the slots
on each side of the
phone.
You can safely recharge the battery at any time,
even if it has a partial charge.
Warning: The battery does not charge if you use
the phone while it is connected to an AC adapter.
5. Slide the back cover to
the top of the phone
until it is securely
in place.
Note: Before removing the battery, make sure to
power off the phone.
User Guide
1
•
•
Replace the battery only with another qualified
battery. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about whether
a replacement battery is compatible, contact
customer support.
Promptly dispose of used batteries in
accordance with local regulations and
recycle if possible. Do not dispose as
household waste.
Supervise all battery usage by children.
Avoid dropping the phone or battery. If the
phone or battery is dropped, especially on a
hard surface, an internal short-circuit can
occur and pose a safety hazard. If you
suspect battery damage, take it to a service
center for inspection.
Battery Safety Guidelines
•
•
Do not disassemble or open the battery.
Do not crush, bend, deform, puncture, or
shred the battery.
•
•
Do not attempt to insert foreign objects into
the battery.
Do not immerse the battery or expose it to
water or other liquids. Even if a battery
appears to dry out and operate normally,
internal parts can slowly corrode and pose
a safety hazard.
•
•
•
Always keep the battery between 15°C and
25°C (59°F and 77°F). Do not expose the
battery to extremes of temperature (heat or
cold), fire, or other hazards such as a
cooking surface, iron, or radiator.
Never use any damaged battery.
Only use the battery for its intended phone.
Only use the battery with a qualified charger.
Use of an unqualified battery charger may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about
whether a charger is qualified, contact
customer support.
•
•
•
•
Improper battery use may result in a fire,
explosion, or other hazard.
Common Causes of Battery Drain
•
•
•
Playing games or using the Web.
Keeping backlighting on.
Operating in digital mode when far away from
a base station or cell site.
Using data cables or accessories.
Operating when no service is available, or
service is available intermittently.
High earpiece and ringtone volume settings.
Repeating sound, vibration, or lighted alerts.
•
Do not short-circuit the battery or allow
metallic conductive objects—such as
keys, coins, or jewelry—to contact the
battery’s terminals.
•
•
•
•
2
Phone Battery
Remove the Memory Card
To remove the memory card:
Memory Card
Install the Memory Card
To install the memory card:
1. Remove the rubber
memory card cover.
1. With the front of the phone facing you, locate
the rubber memory card cover on the lower
right hand side.
2. Use your finger nail to
press and release the
memory card in the
slot until it
2. Remove the cover.
3. Insert the memory card
with the metal contacts
facing toward the front
of the phone until it is
securely in place.
bounces outward.
3. Carefully take the memory card out of
the slot.
4. Put the rubber cover back into place.
Note: With a memory card installed properly,
the memory card icon appears at the top of
the screen.
4. Put the rubber cover back into place.
Warning: Inserting a memory card improperly
may damage the phone.
Format the Memory Card
From Accessories, select Memory card >
Format card > Yes to format your memory card.
Note: Formatting erases all current information
on the memory card.
User Guide
3
Accessories
To purchase accessories for your phone, such as
a hands-free headset, carrying case, or car power
Program your Phone
Once you have activated your account, you need
to program your Virgin Mobile phone number
into your phone. When ready, follow these steps:
1. Turn on your phone.
Activate your Account
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#).
3. Select Activate phone.
Before using your phone, you need to activate its
service with Virgin Mobile. To activate your Virgin
Mobile account:
4. To activate your phone, select Yes at
the prompt.
•
click on Activate.
5. When your phone connects to the network,
select Start at the prompt.
•
Call Virgin Mobile At Your Service at
1-888-322-1122.
6. When your phone displays your new Virgin
Mobile phone number, write it down.
Find the Serial Number
7. Select Finish to complete the activation
process. Your phone restarts by itself.
To activate your Virgin Mobile account, you need
your phone's serial number.
It may take a couple hours for Virgin Mobile to set
you up on their network. They will send you a text
message to let you know when you can start
making calls. It may also take up to 4 hours for
VirginXL, Voicemail, and Top-Up
From the main screen, select Menu >
Tools & Settings > Phone info >
My phone number to find your phone's
serial number.
features to work.
You can also enter ##6343# from the main screen
and select MEID to display your phone’s serial
number. The decimal MEID appears at the top of
the screen.
4
Accessories
Get to Know your Phone
The following shows the front of the phone with the slide closed.
1. LED indicator. See “LED Indicator” on page 7.
2. Rewind, Play/Pause, and Fast Forward keys for the music player.
From the main screen, press the Play/Pause key twice to start playing
your music.
3. Phone screen.
4. Left option button accesses menus and functions. At the main screen,
selecting the Left option button displays the main menu.
5. Speakerphone key activates the speakerphone and answers calls.
6. Send key starts or answers calls. Press once to display the recent calls
list and twice to redial the last number dialed. Press and hold to
activate voice commands.
7. Navigation key scrolls through lists and text entry fields and accesses
the following shortcuts from the main screen.
–
–
–
–
Scroll left to access VirginXL.
Scroll right to access Messaging > Send text msg or Send pic msg.
Scroll up to access My Account > Balance & usage.
Scroll down to go to Recent calls.
8. Phone speaker.
9. Right option button accesses the contacts list and other menu options. At the main screen,
selecting the Right option button displays your contacts list.
10. Back key erases characters in text entry or returns you to the previous screen when navigating
through menus.
11. End key turns the phone on and off, ends calls or browser session, and returns you to the
main screen.
12. OK key selects a menu item or option. At the main screen, short press of the OK key displays the
on-screen number keypad; long press displays the main menu.
User Guide
5
The following shows the phone’s QWERTY keypad with the slide open.
1. Right option button accesses the contacts list and other menu options.
2. Enter key begins a new line in text entry.
3. Back key erases characters in text entry or returns you to the previous
screen when navigating through menus.
4. Navigation keys, with the slide open, scroll through lists and text
entry fields and access the same shortcuts from the main screen as the
Navigation key on the front.
5. QWERTY keypad.
6. Number keypad.
7. Sym key lets you type symbol characters or toggle between letters and
symbols. Press the Sym key once to change the input mode for the
next character; press twice (within 2 seconds) to toggle between
letters and symbols.
8. CAP key lets you change the case of the letters. Press once to change the case of the next letter; press
twice (within 2 seconds) to toggle between case modes.
9. Left option button accesses menus and functions.
The following shows the back of the phone with the slide closed.
1. Accessory eyelet (for optional straps and lanyards).
2. Jack for AC adapter (included) and microUSB cable (sold separately).
Warning: Inserting an accessory into the wrong jack may damage
the phone.
3. Jack for a hands-free headset (sold separately).
4. Slot for a memory card (sold separately).
Warning: Inserting a memory card improperly may damage the phone.
5. Camera lens.
6. Camera key activates Camera mode. To activate camera mode,
press and hold the Camera key.
7. Volume key raises or lowers ringtone volume.
6
Get to Know your Phone
LED Indicator
Your phone’s LED indicator displays different colors depending on the alert.
Incoming call
Low battery
Green—blinks (not for call waiting calls).
Red—blinks until you charge the phone.
New message
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
Missed call
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
In call
Green—blinks until the call ends.
Battery charging
Fully charged battery
Red—displays until the phone is fully charged.
Green—displays until you disconnect the charger.
Alarm or scheduler
alert
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
Bluetooth
Red—blinks until you respond to Bluetooth request.
User Guide
7
Main Menu
From the main screen, select Menu or press and hold the OK key to access the main menu.
Idle State > Level 1 >
Level 2
Menu
Messaging
Access these options: Inbox, Send text msg, Send pic msg, Send IM,
Send email, Voicemail, Virgin Alerts, Sent, Outbox, Saved, Drafts,
Msg settings, Erase msgs, and Message count.
Contacts
Access these options: Find name, Add new, Groups, Speed dial list,
Voice dial list, and My phone #.
Recent calls
Access these options: Missed calls, Received calls, Outgoing calls,
All calls, and Call timers.
Media Player
My Account
Access these options: My music and Settings.
Access these options: Top-Up, Balance & usage, Virgin Alerts, and
Service settings.
VirginXL
My Stuff
Access VirginXL and Mobile Web.
Access these options: My ringtones, My music, My graphics, My games,
My themes, and My other stuff.
Pictures
Web
Access these options: Take a picture, Send pic msg, and My pictures.
Access these options: Surf the Web, Search, Connect, MySpace, and
Facebook.
Tools &
Settings
Access these options: Tools, Bluetooth, Display, Sounds, Convenience,
Call options, Security, Messaging, Network, Accessories, and Phone info.
8
Main Menu
Guide Conventions
In this guide, the following conventions are used
when describing phone features.
Select means to press the Left option button,
Right option button, or OK key to select an item
seen on the display. For example, “Select Menu”
tells you to physically press the Left option
button to choose Menu from the display.
Press means to press a phone key. For
example, “Press the Send key to make a phone
call” tells you to physically press the Send key
on your phone.
Scroll means to use the Navigation key to move
though a list on the display. For example, “Scroll
through your contacts list to choose a contact”
means to physically press the Navigation key up
or down to scroll through the list on the display.
> (greater than symbol) tells you to select an
option from a menu or list. For example,
“Menu > Tools & Settings” means to:
1. Press the Left option button to select Menu.
2. Scroll to the Tools & Settings option.
3. Press the OK key to select Tools & Settings.
User Guide
9
2
Call Features
This section describes the basic features
related to calls.
Call Using Voice Commands
You can use voice commands to call a contact
from your voice dial list or to dial a phone
number. For more information, see “Voice
Commands” on page 70.
Power Phone Up
•
To turn your phone on, press the End key and
wait until the phone display lights up.
To turn your phone off, press and hold the
End key until the phone plays a musical chime
and turns off.
Redial a Number
1. Press the Send key once to open your
•
call history.
2. Highlight a phone number or contact and
Make Phone Calls
press the Send key.
Make sure you are in an area where a signal can
be received. Look for the signal strength icon on
the main screen. The more bars, the stronger the
signal. If there are no bars, move to where the
signal strength is better.
Note: To redial the last number called, received
or missed, press the Send key three times.
Answer Phone Calls
When a call comes in, the phone rings, vibrates,
or lights up. The phone number of the caller also
appears if it is not restricted. If the number is
stored in your contacts list, the contact’s name
appears. There are several ways you can answer
a phone call.
When the phone has been idle for a time, it
changes to power save mode. Press any key to
return to normal operating mode.
There are several ways you can make a
phone call.
Call Using a Number
1. Enter a phone number.
2. Press the Send key.
Answer Using Earpiece
Press the Send key.
Answer Using Speakerphone
Call Using a Contact
Press the Speakerphone key.
1. From Find name, highlight a contact.
2. Press the Send key.
10
Power Phone Up
Answer Using Slide
Silence an Incoming Call
•
To silence the phone without answering the
call, press the Back key or press the Volume
key up or down.
You can set the phone to instantly answer an
incoming call when you slide the phone open. For
more information, see “Enable Open to Answer”
on page 66.
•
To silence the phone and answer the call,
press the Back key or press the Volume key
up or down and then press the Send key.
End Phone Calls
Press the End key.
Use Speed Dialing
Speed dialing allows you to assign a one- or
two-digit shortcut to a contact. Before you can use
speed dialing you must save a phone number as a
contact and assign a speed dial location to it. See
“Assign Speed Dials to Contacts” on page 29.
Activate Voice Dialing
1. Press and hold the Send key.
2. Follow the prompts.
For more information, see “Voice Commands” on
page 70.
To call a contact that has a speed dial location.
1. Enter the one- or two-digit speed
Volume Control
dial location.
Adjust Volume during a Call
2. Press the Send key.
Press the Volume key up or down to adjust the
earpiece volume during a call.
Emergency Services
Use the Speakerphone
Call Emergency Service
Your phone has a built-in speakerphone.
You can call an emergency code even if your
phone is locked or your account is restricted.
When you call, your phone enters emergency
mode. This enables the emergency service
exclusive access to your phone to call you back, if
necessary. To make or receive regular calls after
dialing the code, you must exit this mode.
•
To turn on the speakerphone, press the
Speakerphone key. The speakerphone icon
appears on the main screen when the
speakerphone is on.
•
To turn off the speakerphone, press the
Speakerphone key again.
Note: If you press the Speakerphone key during
an incoming call, you will answer the call.
User Guide
11
To dial an emergency code:
1. Enter your 3-digit emergency code.
2. Press the Send key.
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described above.
Exit Emergency Services
When you have completed the emergency call:
1. Select Exit.
2. Select Exit again to confirm your choice.
Note: To determine who has access to
your location, see “Set Location Information” on
page 67.
12
Emergency Services
3
Text Entry
You can enter letters, numbers, and symbols in
contacts, text messages, and your banner.
Enter Numbers with
QWERTY Keypad
From the text entry field, select Options >
Numbers only and press the number key to
enter your number.
Text Entry Modes
The text entry screen has the following features:
1. The number of
remaining
The
icon indicates you are in Numbers only
mode. Press the Sym key twice quickly (within
two seconds) to change modes. Press the Sym
key once to change the mode for the next
character only.
characters you
can type (with a
maximum of
160 characters).
Enter Letters with QWERTY Keypad
2. Text entry fields.
From the text entry field, select Options >
Normal alpha to enter letters. You can enter text
in the following ways:
3. Current capitalization setting.
4. Current text entry mode.
Note: The entry mode defaults depending on
the task you are doing. For example, when
entering a phone number, you are in a number
mode. When entering a name for a contact,
you are in a letter mode.
•
To enter a letter, press the key for the letter.
Press the CAP key to change the case of a
letter. Press the CAP key twice quickly (within
two seconds) to change case modes. Press the
Space key to enter a space.
•
To enter a number or symbol, press the Sym
key and the key for the number or symbol.
Enter Phone Numbers from the
Main Screen
1. From the main screen, press the OK key to
The
icon indicates that you are in
Normal alpha mode. Press the Sym key twice
quickly (within two seconds) to change modes.
Press the Sym key once to change the mode for
the next character only.
display the on-screen number keypad.
2. Scroll through to select your
desired numbers.
3. Press the Send key to call the entered phone
number or select Save to save it.
User Guide
13
Rapid Entry with QWERTY Keypad
When you press a series of keys using Rapid entry,
your phone checks its dictionary and guesses at
the word you are trying to spell.
From a text entry field, select Options >
Rapid entry to speed up word completion. To
enter words, press a key once. For example, to
enter the word “Wyoming” press the w > y > o
keys and then the OK key.
The
icon indicates you are in Rapid entry
mode. To change case mode, press the CAP key.
Enter Symbols with QWERTY Keypad
•
While entering text in Normal alpha mode,
do one of the following to enter symbols
displayed on your keypad:
–
Press and hold the Sym key while entering
the symbols.
–
Press the Sym key and then the key for
the symbol.
•
While entering text in Normal alpha
mode, do the following to access the full
set of symbols:
a. Select Options > Add symbol.
b. Scroll up or down to view the list
of symbols.
c. Press the letter key corresponding to
the symbol to enter it.
14
Text Entry Modes
Text Entry Quick Reference
This table gives instructions for entering letters, numbers, and symbols.
To..
Do this..
Enter a letter
In Normal alpha mode, press a key.
In Numbers only mode, press a key.
Use Normal alpha mode, press the Sym key and then a key.
Press the Space key.
Enter a number
Enter a symbol
Enter a space
Erase a character
Erase all characters
Move the cursor right or left
Move the cursor up or down
Change input mode
Change case mode
Capitalize any letter
Lowercase any letter
Initial caps
Press the Back key.
Press and hold the Back key.
Scroll left or right.
Scroll up or down.
Press the Sym key twice quickly.
Press the CAP key twice quickly.
In Normal alpha mode, press the CAP key. Choose uppercase.
In Normal alpha mode, press the CAP key. Choose lowercase.
In Normal alpha mode, press the CAP key. Choose sentence case.
Press the appropriate Left or Right option button.
Select an option at the bottom
of the screen
User Guide
15
4
Messaging
Use Messaging to send, receive, and erase messages from your phone.
Note: The functions available may vary depending on the services provided. Check with Virgin Mobile for
details and possible usage charges.
Messaging Menu
Select Messaging from the main menu to access the following functions:
Level 1 > Level 2 >
Messaging Inbox
Send text msg
Send pic msg
Send IM
Level 3
Check your received text and multimedia messages.
Compose a text message.
Compose a picture/multimedia message.
Launch IM client to send/receive instant messages.
Launch Email client to send/receive and respond to email messages.
Check how many voicemails are waiting and access your voicemail.
Check how many Virgin Alerts are waiting.
Check your successfully sent messages.
Send email
Voicemail
Virgin Alerts
Sent
Outbox
Check the messages you have tried to send, but are pending or have failed.
View your saved messages.
Saved
Drafts
Display your saved, but unsent messages.
Msg settings
Access these options: TXT tone, Reminder, Signature, Edit auto text,
Auto retrieve, Erase recent list, CC and BCC, Save to sent, Auto-erase,
and Text entry.
Erase msgs
Erase messages in your folders.
Message count
Check how many messages you have stored.
16
Messaging Menu
2. Repeat the first step for CC and BCC,
Send Messages
if needed.
Create a Text Message
3. Enter a subject.
You can send and receive text messages with most
mobile phones and email addresses.
4. Enter a message.
5. Attach an image file. (Select Options to
1. From Send text msg, enter a recipient’s
phone number or email address. (Select
Options to access contacts, groups or
recently used addresses. Scroll down to
move to the next field when done.)
access more features.)
6. Attach a voice memo. (Select Options to
access more features.)
7. When done, select Send.
You can send a single message to up to ten
recipients at once. Use a comma or space to
separate each address.
Create an Instant Message
From Send IM, you can send instant messages
(IMs) from your phone.
2. Enter the message. (Select Options to access
Check Virgin Mobile’s Web site at
more features.)
3. When done, select Send.
Create an Email Message
From Send email, you can send email messages
from your phone.
Create a Multimedia Message
You can send and receive multimedia messages
with most multimedia phones and email
addresses. If you reach the character or file size
limit for a single multimedia message, you need to
edit the message to meet the size limitation.
Check Virgin Mobile’s Web site at
Receive Calls while
Creating Messages
If you receive a call while creating a message, a
notification appears. Your phone automatically
saves the message to Drafts.
1. From Send pic msg, enter a recipient’s
phone number or email address. (Select
Options to access contacts, groups or
recently used addresses. Scroll down to
move to the next field when done.)
You can send a single message to up to ten
recipients at once. Use a comma or space to
separate each address.
User Guide
17
2. Select a group.
Enter Message Recipients
3. Complete your message.
The following describes how to add recipients to
your messages.
Save Recipients as Contacts
Add Recipients from Contacts
1. At the compose message screen, select
Options > Save address when entering a
phone number or email address.
1. At the compose message screen, select
Options > Contacts when entering a phone
number or email address.
2. Select a number or address.
2. Select a contact from the contacts list.
3. Select a number or address.
4. Complete your message.
3. Select Options > Save new contact
(to create a new contact) or Options >
Add to Contact (to add the number or
address to an existing contact).
Add Recipients from Recent List
Add Recipients from Message Text
1. At the compose message screen, select
Options > Recent list when entering a
phone number or email address.
1. At the compose message screen, select
Options > Add address when entering the
text to add more recipients.
2. Select a number or address.
2. Enter a number or address to add.
3. Complete your message.
3. Complete your message.
Add Recipients from Recent Calls
Send Messages to Online Location
1. At the compose message screen, select
Options > Recent calls when entering a
phone number or email address.
1. At the compose message screen, select
Options > Web album when entering a
phone number or email address to upload
the message to your online photo album.
2. Select a number.
3. Complete your message.
2. Complete your message.
Send to Message Groups
Save Messages to Drafts
1. At the compose message screen, select
Options > Groups when entering a phone
number or email address.
At the compose message screen, select Options >
Save message when entering the text. Your phone
saves the message to Drafts for you to complete at
a later time.
18
Send Messages
Add Contacts to Messages
Complete Messages in Drafts
•
•
•
From Drafts, highlight your desired message.
Select Edit or Options > Edit.
Complete your message.
1. At the compose message screen, select
Options > Insert contacts when entering
the text.
2. Select a contact from your contacts list.
Use Auto Text
Add Auto Text
1. At the compose message screen, select
Options > Insert auto text when
entering the text.
3. Complete your message.
Take Pictures for Messages
1. At the compose message screen, select
Options > Take a picture when adding
an image.
2. Select an auto text entry.
2. Take a picture.
3. Complete your message.
3. Select it to add to your message.
4. Complete your message.
Save Messages as Auto Text
1. At the compose message screen, select
Options > Save auto text when entering the
text to use it later as auto text.
Record Sounds for Messages
1. At the compose message screen, select
Options > Record sound when adding
a sound.
2. Complete your message.
Save Received Messages as Auto Text
2. Record a sound.
When viewing a received message, select
Options > Save auto text to use it later
as auto text.
3. Select it to add to your message.
4. Complete your message.
Preview Messages
Attaching Files to Messages
1. At the compose message screen, select
Options > Preview message when entering
the message or media file.
The following describes how to select Options to
add various files to your messages when entering
the text, depending on the services provided.
2. Do one of the following:
–
–
Select Send to send message.
Select Options to access more features.
User Guide
19
Select Options to access more features.
Manage Received Messages
3. Complete your message and select Send.
Reply to Text Messages
Reply to Multimedia Messages
(with Prompt)
When receiving a message in prompt mode, your
phone displays a notification showing a new
message is available for download.
When receiving a message, your phone displays a
notification and the message icon appears at the
top of your screen. The message icon flashes with
an urgent message alert if the message is urgent.
1. When a message notification appears, select
Inbox (to view the message) or Ignore (to
clear the notification).
1. At the download notification, select Yes
(to download the message) or Options
(to retrieve it later or erase it
An icon appears at the top of your screen
when you have an unread message.
without downloading).
2. At the message notification, select View
(to view the message) or Later (to check
it later).
2. From Inbox, highlight a message and select
View > Reply (to compose your message)
or Options (to access more features).
3. Select Reply or Options > Reply if the
3. Complete your message and select Send.
message has more than one screen.
Reply to Multimedia Messages
(with Auto Retrieve)
When receiving a message in auto retrieve
mode, your phone automatically downloads
it with a notification.
Select Options to access more features.
4. Complete your message and select Send.
Select Options to access more features.
Forward Messages
1. When viewing a received message, select
Note: If receiving a message during a call, the
phone downloads the message after the call.
Options > Forward.
1. At a message notification, select View
(to view the message) or Later (to check
it later).
2. Enter a number or address.
3. Complete your message and select Send.
2. After viewing the message, select Reply or
Options > Reply if the message has more
than one screen.
20
Manage Received Messages
Reply to all Recipients
Go to Web Addresses in Messages
1. When viewing a received message, select
Options > Reply all to send your reply to
all the message recipients.
When viewing a received message, select
Options > Launch browser to go to a web
address included in the message.
2. Complete the message and select Send.
Manage Attached Files
Play Attached Files
When viewing a received message with files
attached, select Options > Play (to play an
attached file), Stop (to stop playing), or Mute
(to turn off the sound).
Reply with a Copy of the Message
1. When viewing a received message, select
Options > Reply with copy. The original
message appears in your reply message.
2. Complete your message and select Send.
Save Attached Files
Call a Number in a Message
When viewing a received message with files
attached, select the applicable save option to save
the attached files, including graphics. For
example, to save a contact, select Options >
Save contact.
When viewing a received message, select
Options > Call to call a valid number in
the message.
Save Received Messages
When viewing a received message, select
Options > Save message to save it to Saved.
View Messages with Multiple Screens
When viewing a received message containing
multiple screens, use the following options to
navigate through the screens.
View Sender Information
When viewing a received message, select
Options > Sender to view an existing contact,
add to an existing contact, or create a new contact
depending on the sender.
•
•
Next to view the next screen.
Options > Replay to restart the message from
the first screen.
•
•
•
Options > Pause to pause at the
current screen.
Options > Resume to resume scrolling
through the message.
Lock Messages
When viewing a received message, select
Options > Lock msg to protect it from
accidental deletion. To unlock the message,
select Options > Unlock msg.
Options > Done to exit the message.
User Guide
21
View Message Information
Check your Voicemail
When viewing a received message, select
Options > Message info to view the message
priority, sent time, size, and so on.
When you receive a voicemail message, a
notification with a voicemail message icon
appears at the top of your screen.
•
At the voicemail notification, select Call to call
your voicemail number and follow the system
prompts to retrieve the message.
Select Ignore to clear the notification without
checking messages. The notification icon
remains on top of the screen until you listen to
the message.
When only the voicemail message icon
appears on top of the screen, select
Voicemail and follow the system prompts
to retrieve the message.
Replay Messages
When viewing a received message, select
Options > Replay to restart the message
(including a screen or sound if contained)
from the beginning.
Use Voicemail
•
Configure your Voicemail
Before your phone can receive voicemail
messages, you need to set up a password and
record a personal greeting with Virgin Mobile.
Handle Sent Messages
When you have set up your voicemail, all
unanswered calls to your phone are automatically
transferred to voicemail, even if your phone is in
use or turned off.
Check Message Status in Sent Folder
Use the following symbol to check the Sent folder
for the status of messages successfully sent.
1. Press and hold the 1 key.
The message was sent. You cannot
cancel delivery of the message.
2. Follow the system prompts to create a
password and record a greeting.
22
Use Voicemail
(Scroll through the list to hear the
different ringtones.)
Check Message Status in Outbox
Use the following symbols to check your Outbox
2. Follow the prompts to assign the ringtone to
all incoming messages for all or specific
numbers in your selected contact or group.
for the status of messages sent but still in process.
The message is pending and will be sent
when possible. You can cancel delivery of
the message.
Set your Reminder
The message cannot be sent because
service is not available. An alert appears on
your phone if the message cannot be sent.
From Reminder, select On to enable a reminder
beep to sound every five minutes until you read
the new message.
Unable to Send Messages
Set your Signature
You may not be able to send or receive messages
if your phone’s memory is nearly full, or if digital
service is not available at the time. To free up
memory, erase old messages. See “Erase
Messages” on page 24.
You can create a signature to appear at the end of
all outgoing messages.
1. From Signature, enter your signature.
2. Select OK to save the signature.
Note: The signature counts towards the character
limit of your message.
Review Virgin Alerts
Your phone automatically saves all the Virgin
Alerts received. To review a Virgin Alert, select it
from Virgin Alerts. The most recent alerts appear
at the top.
Edit Preset Messages
Your phone comes with preset messages, such as
“Please call me,” which you can insert into the
body of a text message. You can edit or create up
to 40 preset messages.
Message Settings
The following message settings affect all messages
unless you change them for individual messages.
1. From Edit auto text, do one of the following:
–
Scroll to a preset message and
select Edit.
–
Select New msg to create a new
preset message.
Set your TXT Tone
1. From TXT tone, select a ringtone from
the list to alert you when you receive a
new message.
2. Enter or edit the text.
3. Select Save.
User Guide
23
Note: You can also save messages you have
written or received as preset messages.
•
•
•
Inbox msgs erases old messages in Inbox
when memory is needed.
Sent msgs erases old messages in Sent when
memory is needed.
Both erases old messages in both Inbox and
Sent when memory is needed.
Enable Auto Retrieve
From Auto retrieve, select one of the following:
•
Disabled turns off auto retrieve and
prompts you before downloading any
multimedia messages.
Set Default Text
•
Enabled turns on auto retrieve to
automatically download multimedia messages.
You can change the default text entry mode when
creating a text message. This setting applies only
to the Message field, not the Send To field.
Erase Recent List
From Erase recent list, select Yes to clear the list
of recipients you have recently sent messages to.
From Text entry, select Normal alpha (to enter
text letter by letter) or Rapid mode (to enter text
with word recognition).
Enable CC/BCC Fields
From CC and BCC, select Disabled (to hide the
CC and BCC fields) or Enabled (to show them).
Erase Messages
Erasing old messages frees up memory in your
phone. You can erase messages as you send or
read them, erase them one at a time, or erase
them all at once.
Enable Save to Sent
From Save to sent, select Auto (to automatically
save outgoing messages to the Sent folder) or
User confirmation (to choose whether to save
them when sending them).
Erase a Single Message
When viewing a received message, select
Options > Erase > Yes.
Enable Auto-Erase
Erase Messages from a Folder
Use Auto-erase to set your phone to erase
messages automatically when it needs memory for
incoming messages.
From Erase msgs, select a folder to erase
messages from. For example, to erase received
messages, select Inbox > Yes.
From Auto-erase, select one of the following:
Note: You cannot recover deleted information.
•
Disabled erases no messages.
24
Erase Messages
Erase All Messages
From Erase msgs, select All > Yes to erase
all messages from all folders, except for
voicemail messages.
Note: You cannot recover deleted information.
Check Message Count
From Message count screen, check how many
messages you have stored.
User Guide
25
5
Contacts
Use your phone’s contacts list to store information about a person or company.
Contacts Menu
Select Contacts from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Contacts
Find name
Add new
Access your existing contacts list.
Add a new entry to your contacts list.
View your groups.
Groups
Speed dial list
Voice dial list
My phone #
View your contacts assigned with speed dials.
View your contacts assigned with voice dials.
View your phone number.
26
Contacts Menu
Access Contacts
Access Contacts List
Add Contacts
Add Contacts from Main Screen
1. From Find name, enter the first letter of your
desired contact and scroll through to
highlight it.
1. From the main screen, enter a phone
number to save (include the area code).
2. Select Save > Save new contact.
2. Do one of the following:
3. Enter a name for the contact.
–
–
Press the Send key to call the contact.
Press the OK key to view the
contact’s details.
Select New to create a new contact.
Select Options to access more functions.
4. Enter additional phone numbers, email
addresses, and other contact details.
(Scroll up or down to move through
the contact fields.)
–
–
5. When done, select Save.
View Contact Details
1. From Find name, select a contact.
Add Contacts from Contacts Menu
1. From Add new, enter a name for the contact.
2. At the contact details screen, select a
Scroll down to the next field when done.
number, address or note.
2. Enter a primary number for the contact.
3. Select Options and the detail you want to
view. For example, to view a phone number,
select Options > View number.
3. Enter additional phone numbers, email
addresses, and other contact details.
(Scroll up or down to move through the
contact fields.)
Use Frequent List
4. When done, select Save.
With Frequent list enabled, you can view 15 of
your most frequently called contacts. See “Enable
Frequent List” on page 63.
Add a Code or Extension
When saving the phone number of an
automated service, you may include a pause
for dialing an extension.
Use Fast Find
With Fast find enabled, you can press one or two
keys to view close matches of the contact. See
“Call Contact using Fast Find” on page 63.
1. From the main screen, enter a
phone number.
User Guide
27
2. Select Options and a type of pause:
Send a Multimedia Message
to Contacts
1. From Find name, select a contact.
–
Time pause causes the phone to stop
dialing for two seconds.
–
Hard pause causes the phone to wait
until you select Release while making
the call.
2. At the contact details screen, select a number
or email address.
3. Select Options > Send pic msg.
3. Enter the remaining numbers and
4. Complete your multimedia message and
select Save > Save new contact.
select Send.
4. Complete the contact information and
select Save.
Customize Contacts
Use Contacts
Edit Contact Details
1. From Find name, select a contact.
Call Contacts
1. From Find name, select a contact.
2. At the contact details screen, select Edit.
3. Edit or add phone numbers, email
addresses, and so on. (Scroll up or down to
move through the contact fields.)
2. At the contact details screen, select
a number.
3. Select Call.
4. When done, select Save.
Send a Text Message to Contacts
1. From Find name, select a contact.
Assign Number Types
1. From Find name, select a contact.
2. At the contact details screen, select a number
2. At the contact details screen, select Edit.
or email address.
3. Press down twice to scroll to the number
3. Select Options > Send text msg.
type dropdown and press the OK key.
4. Complete your text message and select Send.
4. Select a number type. The appropriate
icon appears next to the number in your
contacts list.
5. Select Save.
28
Use Contacts
Assign Ringtones to Contacts
Assign Speed Dials to Contacts
1. From Find name, select a contact.
1. From Find name, select a contact.
2. At the contact details screen, select the
2. At the contact details screen, select
contact name.
a number.
3. Select Ringtone to assign a ringtone.
3. Select Add speed dial.
(Scroll to select a ringtone.)
4. Select a location from the list to assign the
speed dial number.
Assign Message Tones to Contacts
Change Primary Numbers
1. From Find name, select a contact.
2. At the contact details screen, select the
When a contact has more than one number, the
first number becomes the primary number by
default. To change the contact’s primary number:
contact name.
3. Select TXT tone to assign a ringtone.
(Scroll to select a ringtone.)
1. From Find name, select a contact.
2. At the contact details screen, select
Assign Pictures to Contacts
1. From Find name, select a contact.
a number.
3. Select Primary number > Yes.
2. At the contact details screen, select the
Add Contacts to Groups
contact name.
3. Select Picture to assign a picture.
1. From Find name, select a contact.
2. At the contact details screen, select a number
Add a Prefix to Phone Numbers
Use Prepend to add a prefix, such as an area
code, to a phone number:
or email address.
3. Select Add to group.
4. Select groups from the list provided. A
checkmark appears next to each selection.
You can also remove a checkmark.
1. From Find name, select a contact.
2. At the contact details screen, select
a number.
5. When finished, select Done.
3. Select Prepend to enter the prefix at the
beginning of the number.
4. Select Save.
User Guide
29
Visit Web Addresses
View Groups
1. From Find name, select a contact.
1. Select Groups to view your preloaded
groups, followed by the custom groups you
have created.
2. At the contact details screen, select a
Web address.
2. Highlight a group and do one of
3. Select Launch web.
the following:
–
Press the OK key to view the
group details.
Select New to create a new group.
Select Options to access more functions.
Erase Contacts
Erase Contact Details
1. From Find name, select a contact.
–
–
2. At the contact details screen, select a
Create a New Group
number, address or note.
1. From Groups, select New.
3. Select your desired erase option and Yes.
For example, to erase an email address,
select Erase address > Yes.
2. Enter a name for the group and select Next.
3. Select contacts from the list provided. A
checkmark appears next to each selection.
You can also remove checkmarks.
Erase an Entire Contact
1. From Find name, select a contact.
4. When finished, select Done.
2. At the contact details screen, select the
Your new group appears the next time you view
your groups list.
contact name.
3. Select Erase contact > Yes to erase the
Send Text Messages to Groups
1. From Groups, highlight a group.
entire contact.
Contact Groups
You can assign your contacts to groups. Your
phone comes with default groups. You can also
create your own groups.
2. Select Options > Send text msg.
3. Complete your text message and select Send.
30
Erase Contacts
Send Multimedia Messages
to Groups
1. From Groups list, highlight a group.
Assign Message Tones to Groups
1. From Groups, select a group you
have created.
2. At the group details screen, scroll to
2. Select Options > Send pic msg.
the group name.
3. Complete your multimedia message
3. Select Options > TXT tone to assign a
and select Send.
ringtone. (Scroll to select a ringtone.)
Add or Remove Contacts
from Groups
1. From Groups, highlight a group.
Assign Pictures to Groups
1. From Groups, select a group you
have created.
2. Select Options > Edit.
2. At the group details screen, scroll to
3. If you are modifying a group you created,
the group name.
select Next. Otherwise, go to the next step.
3. Select Options > Picture to assign a picture.
4. Select contacts from the list provided. A
checkmark appears next to each contact in
the group. Press the OK key to add or
remove checkmarks.
Erase a Group
1. From Groups, highlight a group.
2. Select Options > Erase > Yes.
5. When finished, select Done.
Speed Dial List
Assign Ringtones to Groups
1. From Groups, select a group you
Assign Speed Dial Numbers
1. From Speed dial list, highlight an
have created.
2. At the group details screen, scroll to
unassigned number (marked as empty).
the group name.
2. Select Assign.
3. Select Options > Ringtone to assign a
3. At the contacts list, select a contact.
ringtone. (Scroll to select a ringtone.)
4. At the contact details screen, select a
phone number.
User Guide
31
Clear Speed Dial Numbers
1. From Speed dial list, highlight an
assigned number.
2. Select Erase > Yes.
Voice Dial List
Enable Voice Dial Tags
Your phone creates a voice dial tag for each
contact that has a name this is not blank or a
name that is more than five syllables. You can
enable or disable the voice dial tags associated
with your contacts.
1. From Voice dial list, press the OK key to
add or remove checkmarks. A checkmark
appears next to each enabled voice dial.
(Scroll through the list to play the voice
dial tags.)
2. When done, select Save.
Search Contact Voice
You can use voice commands to find a contact in
your voice dial list. For more information, see
“Find a Contact” on page 71.
View Phone Number
Select My phone # to check your phone number.
32
Voice Dial List
6
Recent calls
Recent calls Menu
From the main menu, select Recent calls (with selected as) or scroll down from the main screen to
access the following functions:
Level 1 >
Level 2 >
Level 3
Recent calls
Missed calls
Received calls
Outgoing calls
All calls
View a list all voice calls you have missed.
View a list all voice calls you have received.
View a list all voice calls you have made.
View a list all voice calls.
Call timers
Access these options: Last call and All calls.
•
To return the call, select Calls and press
the Send key.
Work with Call Lists
Return a Missed Call
Return a Received Call
1. From Missed calls, highlight a number.
2. Press the Send key to call the number or
select Options to access more features.
This list contains all calls you received, but did
not answer.
1. From Received calls, highlight a number.
2. Press the Send key to call the number or
select Options to access more features.
This list contains all calls received.
Return an Outgoing Call
Deal with a Missed Call
1. From Outgoing calls, highlight a number.
2. Press the Send key to call the number or
select Options to access more features.
This list contains all calls you have made.
When you have missed a call, “Missed Call”
appears on your screen. You can do one of
the following:
•
•
To clear the screen, select OK.
To view the call details, select Calls and
press the OK key.
User Guide
33
Return Any Call
1. From All calls, highlight a number.
Erase Call List Records
Erase a Single Record
1. At a call list, highlight a contact.
2. Press the Send key to call the number or
select Options to access more features.
2. Select Options > Erase > Yes.
This list contains all calls made and received.
Erase a Call List
1. At a call list, highlight a contact.
Call List Options
Save Number from Call List
1. At the call list, highlight a number.
2. Select Options > Save.
2. Select Options > Erase All > Yes.
Work with Call Timers
3. Select Options > Save new contact to create
a new contact or Options > Add to existing
to add address to an existing contact.
View All Calls Timer
Select All calls to view the number of calls made
and received and the total call time.
View Contact from Call List
1. At a call list, highlight a contact.
View Last Call Timer
Select Last call to view the total call time of
your last call made or received. Select Done
when finished.
2. Select Options > View to see the contact
details screen.
Send Text Message from Call List
1. At a call list, highlight a contact.
2. Select Options > Send text msg.
3. Complete your text message and select Send.
Send Multimedia Message from Call List
1. At a call list, highlight a contact.
2. Select Options > Send picture msg.
3. Complete your multimedia message and
select Send.
34
Erase Call List Records
7
Media Player
Use Media Player to play and manage media files.
Media Player Menu
Select Media Player from the main menu to access the following functions:
Level 1 >
Level 2 > Level 3
Media Player
My music
Settings
Access these options: Playlists, All songs, Artists, Albums, and Genres.
Access these options: Repeat all, Shuffle, Auto off, and BT headset.
With the default My music directory created in
your memory card, you can insert the card into a
PC card reader (sold separately) to load your
desired music. Place music files into the
My music directory located on the memory card.
Insert the card back into the phone to play it.
My music
Use My music to manage and store your
music files.
Note: The left, center, and right Navigation keys
on the QWERTY keypad also function as the
Rewind, Play/Pause, and Fast Forward keys
for the music player. From the main screen,
pressing the Play/Pause key twice starts
playing your music.
Note: The Media Player will read music saved in
MP3 format only (other file formats are not
supported.)
My music is also the default directory your phone
creates in your memory card (sold separately)
when it is formatted correctly.
User Guide
35
Erase your Playlist
Playlists
1. From Playlists, highlight the playlist you
Create your Playlist
1. From Playlists, select Options >
want to erase.
2. Select Options > Erase list > Yes to erase
Create new.
the playlist.
2. Enter the name of your new playlist
Note: You cannot erase a preloaded or currently
running playlist.
and select Save.
3. Add your desired music file(s).
Erase All Playlists
4. Select Done when finished.
From Playlists, select Options > Erase all > Yes
to erase all your playlists.
Access your Playlist
From Playlists, highlight your desired playlist and
do one of the following:
Note: You cannot erase any preloaded or
currently running playlist.
•
•
•
Press the OK key to view the music files in the
selected playlist.
Select Play to play the music files in the
selected playlist.
All songs
Search for Songs
1. From All songs, enter the first letter(s) of
Select Options to access more functions.
the name of your desired song.
Add Tracks to your Playlist
Note: The search letters you enter are not
1. From Playlists, highlight your
case sensitive.
desired playlist.
2. Scroll through to highlight it and do one of
2. Select Options > Add songs or
the following:
Remove songs.
–
–
Select Play to play the selected song.
Select Options to access more functions.
3. Select the song(s) from the list provided to
add or remove from the playlist. A
checkmark appears next to each song
selected. Press the OK key to add or
remove checkmarks.
Add Songs to your Playlist
1. From All songs, highlight the song you want
to add to your playlist.
2. Select Options > Add to playlist.
4. Select Done when finished.
36
My music
Lock Songs
Lock Tracks
1. From All songs, highlight your desired song.
1. From Artists, select your desired artist.
2. Highlight the track you want to lock.
2. Select Options > Lock to prevent the song
from accidental deletion.
3. Select Options > Lock to prevent the track
With the song locked, the lock icon appears at the
top of the screen.
from accidental deletion.
With the track locked, the lock icon appears at
the top of the screen.
Erase All Songs
From All songs, select Options > Erase all >
Yes to erase all your songs.
Erase All Tracks
1. From Artists, select your desired artist.
Note: You cannot erase any preloaded or
currently running song.
2. Select Options > Erase all > Yes to erase
all your tracks.
Note: You cannot erase any preloaded or
currently running track.
Artists
Search for Tracks in Artists
1. From Artists, scroll through to select your
Albums
desired artist.
Search for Tracks in Albums
1. From Albums, scroll through to select your
2. Scroll through to highlight it and do one of
the following:
desired album.
–
–
Select Play to play the selected track.
Select Options to access more functions.
2. Scroll through to highlight it and do one of
the following:
–
–
Select Play to play the selected track.
Select Options to access more functions.
Add Tracks to your Playlist
1. From Artists, select your desired artist.
2. Highlight the track you want to add to
Add Tracks to your Playlist
1. From Albums, select your desired album.
your playlist.
3. Select Options > Add to playlist.
2. Highlight the track you want to add to
your playlist.
3. Select Options > Add to playlist.
User Guide
37
Lock Tracks
Lock Tracks
1. From Albums, select your desired album.
2. Highlight the track you want to lock.
1. From Genres, select your desired genre.
2. Highlight the track you want to lock.
3. Select Options > Lock to prevent the track
3. Select Options > Lock to prevent the track
from accidental deletion.
from accidental deletion.
With the track locked, the lock icon appears at
the top of the screen.
With the track locked, the lock icon appears at
the top of the screen.
Erase All Tracks
Erase All Tracks
1. From Albums, select your desired album.
1. From Genres, select your desired genre.
2. Select Options > Erase all > Yes to erase
2. Select Options > Erase all > Yes to erase
all your tracks.
all your tracks.
Note: You cannot erase any preloaded or
Note: You cannot erase any preloaded or
currently running track.
currently running track.
Genres
Media Player Settings
Use Settings to control how you want the
Search for Tracks in Genres
1. From Genres, scroll through to select your
media player work.
desired genre.
Enable Repeat all
To play your tracks continuously in a loop, from
Repeat all, select Enable.
2. Scroll through to highlight it and do one of
the following:
–
–
Select Play to play the selected track.
Select Options to access more functions.
Note: Once enabled, your phone keeps playing
the tracks unless you stop it.
Add Tracks to your Playlist
1. From Genres, select your desired genre.
Enable Shuffle
To randomly play each of your tracks once, from
Shuffle, select Enable.
2. Highlight the track you want to add to
your playlist.
Note: Shuffle, even if enabled, only works when
you have three or more tracks to play.
3. Select Options > Add to playlist.
38
Media Player Settings
Set Auto Off Duration
Use Auto off to set the duration for which your
phone is paused or stopped before automatically
turning off Media Player. From Auto off, select
one of the following:
•
•
•
10 minutes automatically turns off
Media Player after the phone pauses or
stops for 10 minutes.
20 minutes automatically turns off
Media Player after the phone pauses or
stops for 20 minutes.
Off never automatically turns off
Media Player.
Enable Bluetooth Headset
Use BT headset to pair your Bluetooth device with
Media Player. Refer to “Pair with a Device” on
page 58 for more information.
User Guide
39
8
My Account
You can manage your Virgin Mobile account
directly from your phone. The basic tasks are
summarized in this chapter. For more information
about your account, go to
Note: You cannot register a debit or credit
card from your phone, and must register
online first before you can Top-Up with this
method via the phone.
When your balance is low, you can Top-Up your
Virgin Mobile account from your phone.
Check your Account Balance
You can check your Virgin Mobile account status
in two ways.
Top-Up with a Top-Up Card
1. From the main menu, select My Account.
•
•
From the main screen, scroll up.
From the main menu, select My Account.
2. Scroll down to the Top-Up link and press
the OK key.
3. Enter your Account PIN and select Done.
Your account information appears with Top-Up
information relative to your selected plan. When
your account is low or empty, you receive a
notification to Top-Up.
4. Scroll down to select Login and press the
OK key.
5. Enter your Top-Up card’s PIN number and
Note: Additional charges may apply for multiple
balance checks in one day. Visit
www.virginmobileusa.com for more details.
press the OK key.
6. Scroll down to select Top-Up Now and
press the OK key.
7. You are now Topped-Up. Press the
Top-Up your Account
End key to exit.
Top-Up is how you add money to your Virgin
Mobile account. You can Top-Up your Virgin
Mobile account right from your phone. First, buy
a Top-Up card from one of the thousands of
retailers that carry them or register your debit
card, credit card, or PayPal account at
Top-Up with a Debit Card, Credit
Card, or PayPal Account
1. From the main menu, select My Account.
2. Scroll down to the Top-Up link and press
the OK key.
3. Enter your Account PIN and select Done.
40
Check your Account Balance
4. Scroll down to select Login and press the
OK key.
5. Scroll down to select either Credit Card or
PayPal and press the OK key.
6. Enter the amount you want to Top-Up and
press the OK key. You can Top-Up in
amounts of $20, $30, $50, or $90.
7. Scroll down to select Top-Up Now and
press the OK key.
8. You are now Topped-Up. Press the
End key to exit.
Note: You can also Top-Up over the Web at
For More Information
For more information about your Virgin Mobile
account or Virgin Mobile service, visit
User Guide
41
9
VirginXL
Access VirginXL
With VirginXL, you can access music,
entertainment, and information services from
your phone. Download games, ringtones,
wallpapers, screen savers, and other content; surf
the web; and more. Check Virgin Mobile’s Web
and pricing, or check directly from your phone
through the VirginXL menu. Charges apply.
To launch VirginXL, scroll left from the main
screen or select VirginXL from the main menu.
Note: You cannot receive incoming calls during a
VirginXL session. All incoming calls are
automatically sent to your voicemail.
Navigate VirginXL
1. Scroll through items and highlight one.
2. Press the OK key to select a VirginXL menu
item or options.
A scroll bar on the right side of the screen
indicates that there is more text. Scroll down to go
to the next screen of text. Press the Back key to
move back one screen
End a VirginXL Session
Press the End key from within VirginXL.
42
Access VirginXL
10 My Stuff
Your phone stores and displays media files.
My Stuff Menu
Select My Stuff from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
My Stuff
My ringtones
My music
Access Get more ringtones and view a list of your ringtones.
Access these options: Playlists, All songs, Artists, Albums, and Genres.
My graphics
Access these options: Get more graphics, Wallpapers, Screensavers,
My pictures, and Caller IDs.
My games
Access Get more games and view a list of your games.
View a list of color themes for your phone.
My themes
My other stuff
Access Get more stuff and other preloaded and downloaded applications.
1. From My ringtones, select Get more
My ringtones
ringtones and search for a ringtone.
My ringtones stores your preloaded and
downloaded ringtones. You can download
ringtones to your phone from the Virgin Mobile
directly from your phone using VirginXL.
Charges apply.
2. Follow the prompts to purchase and
download the selected ringtone.
Assign a Ringtone
1. From My ringtones, highlight a ringtone.
2. Select Assign and choose how you want to
Download a Ringtone
assign the ringtone.
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
Note: Downloaded ringtones are listed in
My ringtones and available to assign to
individual contacts or groups.
User Guide
43
2. From a file list, select a graphic.
My music
3. Select Assign and choose how you want to
Use My music to manage and store your
assign the graphic.
music files.
Play Music
1. From My music, highlight a music category.
My games
My games stores your preloaded and
downloaded games. You can download games to
your phone from the Virgin Mobile Web site at
www.virginmobileusa.com or directly from your
phone using VirginXL. Charges apply.
2. Follow the prompts to play your
desired music.
My graphics
My graphics stores your preloaded and
downloaded graphics. You can download
wallpapers and screensavers to your phone from
the Virgin Mobile Web site at
www.virginmobileusa.com or directly from your
phone using VirginXL. Charges apply.
Download a Game
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
1. From My games, select Get more games
and search for a game.
Download a Graphic
2. Follow the prompts to purchase and
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
download the selected game.
Play a Game
1. From My games, highlight a game.
1. From My graphics, select
Get more graphics and search
for a graphic.
2. Select Play to launch the game.
My themes
My themes stores your preloaded Virgin Mobile
color themes. When you assign a color theme, the
colors for your background, headers and
2. Follow the prompts to purchase and
download the selected graphic.
Assign a Graphic
1. From My graphics, browse Wallpapers,
Screensavers, My pictures or other
graphic folders.
highlight bars are changed. You can also find this
list of color themes in your Display settings.
44
My music
Send a File to an Online Location
1. From a media file list, highlight a file.
2. Select Options > Upload to My Pix.
My other stuff
My other stuff stores your preloaded and
downloaded applications. You can download
applications to your phone from the Virgin Mobile
directly from your phone using VirginXL.
Charges apply.
Assign a File
1. From a media file list, highlight a file.
2. Select Options > Assign and choose how to
assign the file.
Download an Application
3. Complete the appropriate task.
Before downloading, make sure you have
enough money in your account; otherwise you
can Top-Up your account.
Lock a File
1. From a media file list, highlight a file.
1. From My other stuff, select Get more stuff
2. Select Options > Lock to protect a file from
being accidently erased. To unlock the file,
select Options > Unlock.
and search for an application.
2. Follow the prompts to purchase and
download the selected application.
View File Details
1. From a media file list, highlight a file.
Run an Application
1. From My other stuff, highlight
2. Select Options > Details to view the details
an application.
such as file size or save date.
2. Select Run to launch the application.
3. Select OK to exit.
Media File Options
Modify a File
1. From a media file list, select a file.
Rename a File
2. Select Options > Modify.
1. From a media file list, highlight a file.
2. Select Options > Rename.
3. Enter a new name and select Save.
3. Select Options and an option to rotate,
resize, and so on.
4. When done, select Save to save over an
You can only rename unlocked files. Preloaded
files on your phone are always locked.
existing file or as a new one.
User Guide
45
Use the Zoom
1. From a media file list, select a file.
2. Select Options > Zoom.
3. Use the Navigation key to zoom in and out.
4. Select Cancel to exit.
View a Slideshow
1. From My pictures, select Options >
Slideshow to play the slideshow of the files
contained in the current folder.
2. Select Pause (to stop), Play (to resume), or
Options (to access more features).
With Options selected, your phone
automatically pauses the slideshow.
3. When you are done, select Options > Exit.
Erase a Single File
1. From a media file list, highlight a file.
2. Select Options > Erase > Yes.
You can only erase unlocked files. Preloaded files
on your phone are always locked.
Erase All Files in a Folder
From a media file list, select Options >
Erase all > Yes.
Note: You can only erase unlocked files.
Preloaded files on your phone are always locked.
46
Media File Options
11 Pictures
4. Select Send to create a multimedia
message or Erase to delete the picture
from your phone.
Camera Tips
Your phone comes with a camera. Before using
your phone’s camera, here are some tips:
5. Press the End key to exit camera mode.
•
You cannot activate the camera while on
an active call or while browsing files in the
media gallery.
Go to My pictures
From Pictures, select My pictures to view all of
the pictures you have taken and saved.
•
•
•
Once the camera is active, the main screen
acts as the viewfinder.
If you get a “Low memory” error, check your
resolution and quality compression settings.
If there is no activity within 45 seconds after
you turn your camera on, the camera quits
and returns to the previous launch point.
Menu settings and options can only be
accessed when the camera is active.
Numbers in the top right corner indicate the
number of snapshots remaining before the
phone runs out of memory.
Camera Setting Options
Adjust the Resolution
From camera mode, select Options > Settings >
Resolution and a size for your pictures.
•
•
Numbers in the bottom left corner indicate the
current resolution setting.
Set Self Timer
From camera mode, select Options > Settings >
Self timer and a time.
Take a Picture
The
icon indicates the timer is
1. To activate the camera, press and hold the
Camera key. You can also select Pictures >
Take a picture from the main menu.
activated. When you take a picture, a beep
plays three seconds from the time the shutter
snaps the picture.
2. Focus on the image using the phone’s
display as a viewfinder.
3. Press the OK key to take a picture (saved
to My pictures).
User Guide
47
Enable Date/Time Stamp
Set Color Tone
From camera mode, select Options > Settings >
1. From camera mode, select Options >
Date/Time > On to place a date/time stamp each
Settings > Color tone.
picture taken. The
date/time stamp is on.
icon indicates when the
2. Scroll left or right to select a color tone.
Look at the viewfinder to see how each
setting looks.
Enable Multishot Mode
Set Picture Quality
From camera mode, select Options > Settings >
Multishot > On to take multiple pictures.
From camera mode, select Options > Settings >
Picture quality and a quality level for your
picture. When you select a higher quality level, the
size of the file is bigger.
The
icon indicates multishot mode is
enabled. When you take a picture, press and hold
the OK key to take multiple (up to six) pictures. A
single tone plays for each picture taken.
Other Camera Options
Your camera is set to a lower resolution during
multishot mode. The resolution setting returns to
the previous setting when you are done.
Set Brightness Level
1. From camera mode, select Options >
Set Shutter Sound
Brightness.
1. From camera mode, select Options >
2. Scroll left or right to change the brightness
Settings > Shutter sound.
level. Press the OK key to set the brightness.
2. Select a sound to play when the shutter
Take a Picture in a Frame
1. From camera mode, select
takes a picture.
Set White Balance
Options > Frames.
1. From camera mode, select Options >
2. Scroll left or right to view the
Settings > White balance.
frames available.
2. Scroll left or right to select the white balance
setting. Look at the viewfinder to see how
each setting looks.
3. Select OK to choose a frame.
4. Take a picture with the frame. The frame is
part of the image and can not be removed.
48
Other Camera Options
12 Web
Add a Bookmark
1. Surf to the Web page you want to bookmark
Surf the Web
You can use your phone to browse the Internet.
and select Options > Add to Bookmarks.
Launch Browser
2. Edit the bookmark's details, if needed.
Select Web > Surf the Web to launch the
browser. An alert appears notifying of airtime
fees, if you have enabled web alerts. Select OK
to continue.
3. Select Save to save the bookmark.
To access your saved bookmarks, select
Options > Bookmarks from any web page.
Search the Web
Browse the Web
A browser home page with a list of
bookmarks and some browser menu options
appear when you are connected to the Web.
The lock icon appears in a secure session. You
can do the following:
From Web, select Search to go directly to the
browser’s search page.
Launch Connect
Connect allows you to connect to popular social
media and networking sites, right from your
device, with one easy-to-use interface. To launch
Connect, select Web > Connect. For more
•
To choose a site, scroll to the link and press
the OK key.
•
An underline and an arrow indicate that
there is more text. Scroll down to view the
rest of the text.
Go to MySpace
From Web, select MySpace to go directly to the
•
Press the Back key to return to the
previous screen.
MySpace main page.
•
•
Press the End key to exit.
Select Options to access more
browser features.
Go to Facebook
From Web, select Facebook to go directly to the
Facebook main page.
User Guide
49
13 Tools & Settings
Tools & Settings Menu
Select Tools & Settings from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Tools &
Settings
Tools
Access these options: Voice memo, Calendar, Alarm clock, Tip calculator,
Calculator, World clock, Timer, Stopwatch, and Memopad.
Bluetooth
Display
Access these options: My devices and Settings.
Access these options: Graphics, Menu style, Themes, Greeting banner, Language,
Backlight, Auto-hyphen, Time/Date format, and Brightness.
Sounds
Access these options: Ringtone volume, My ringtones, Business ringtones,
Personal ringtones, Slide sounds, Power on/off sound, Key volume, Key length,
TXT tone, Smart volume, Minute alert, Earpiece volume, and
Speakerphone volume.
Convenience Access these options: Set date/time (with Airplane mode enabled), Airplane mode,
Auto keyguard, Fast find, Frequent list, Hold call,
1-Touch dialing, Customize keys, and Missed call alert.
Call options Access these options: Voice dialing, Auto answer, Open to answer, and Any key.
Security
Access these options: Lock phone, Change lock code, Special numbers,
Erase contacts, Erase downloads, and Reset phone.
Messaging
Network
Access these options: TXT tone, Reminder, Signature, Edit auto text, Auto retrieve,
Erase recent list, CC and BCC, Save to sent, Auto-erase, and Text entry.
Access these options: Privacy alert and Location.
Accessories Access these options: Headset sound, Power backlighting, TTY, Hearing aid,
and Memory card.
Phone info
Access these options: My phone number, Phone memory, Version info,
and Icon key.
50
Tools & Settings Menu
Tools
Tools Menu
Select Tools from the main menu to access the following functions:
Level 1 > Level 2 >
Level 3
Tools
Voice memo
Calendar
Access these options: Record new and Recorded memos
Access these options: Add new event, View month, View day, Go to date,
View all events, and Settings
Alarm clock
Tip calculator
Calculator
World clock
Timer
Set an alarm.
Calculate a tip.
Perform basic calculations.
View times from different time zones.
Set a countdown timer.
Stopwatch
Memopad
Use a stopwatch timer.
Access these options: New memo and View memos
User Guide
51
–
Scroll up or down to change month, day,
and year.
Voice memo
Use Voice memo to record and play back
audio memos.
Press the OK key to save and move to the
next field.
Record Voice Memos
1. From Voice memo, select Record new.
4. Press the OK key to change the time,
if needed.
2. Say your voice memo and select Stop
–
–
Scroll left or right to move between hour,
minute, and AM/PM fields.
Scroll up or down to change hour,
minute, and AM/PM.
when done.
3. Select Save.
If you receive an incoming call while recording a
memo, the memo is saved and the incoming call
screen appears.
Press the OK key to save and move to the
next field.
5. Press the OK key to change the duration,
Play Voice Memos
1. From Recorded memos, highlight a memo.
if needed.
–
–
Scroll left or right to move between hour
and minute fields.
Scroll up or down to change hour
and minute.
2. Select Play to play the memo or Options to
access more features.
Calendar
Use Calendar to schedule events and set
reminder alerts.
Press the OK key to save and move to
the next field.
6. Press the OK key to select a priority from
Create an Event
1. From Add new event, enter a name. Scroll
the list.
7. Press the OK key to select a reminder from
down to move to the next field when done.
the list.
2. Press the OK key to select an event type from
8. Press the OK key to select During event
to enable silent mode or Off to have
normal sounds.
the list.
3. Press the OK key to change the date,
if needed.
9. Press the OK key to select a recurring event
–
Scroll left or right to move between
month, day, and year fields.
from the list, if needed.
10. Select Save.
52
Tools
Return to the Current Date
View Events
From View day, select Options > Go to today to
return to the current date.
View Events by Month
1. From View month, scroll through the month
view. (Days with events are highlighted.)
Sort Events by Time
From View all events, select Options >
Sort by time to sort events by time.
2. Press the OK key to select a date.
3. Do one of the following:
Sort Events by Type
From View all events, select Options >
Sort by type to sort events by their assigned type.
–
Scroll left or right to move to
another date.
Select an event.
Scroll to a time and select Add new to
create a new event.
Select Options to access more features.
–
–
Sort Events by Priority
From View all events, select Options >
Sort by priority to sort events by their
assigned priority.
–
View Events by Date
From View day, do one of the following:
Modify Events
•
•
•
Scroll left or right to move to another date.
Select an event.
Scroll to a time and select Add new to create
a new event.
Edit an Event
1. From View day, select an event.
2. At the event details screen, select Edit.
3. Modify the event and select Save.
•
Select Options to access more features.
Send an Event
1. From View day, select an event.
Go to a Specific Date
1. From Go to date, scroll left or right to move
between month, day, and year fields. Scroll
up or down to change month, day, or year.
2. At the event details screen, select Send to
attach the file to a multimedia message.
3. Complete the appropriate task.
2. Press the OK key to select the date.
Copy an Event
View Events by List
1. From View day, select an event.
From View all events, select an event from the list
or Options to access more features.
2. At the event details screen, select Copy.
User Guide
53
3. Enter a new name for the event.
–
Scroll up or down to change hour,
minute, and AM/PM.
4. Complete the event and select Save.
3. Select Save when done.
Erase Events
Erase Events Automatically
1. From Settings, select Auto erase.
Erase an Event
1. From View day, select an event.
2. Select an option from the list to set when to
2. At the event details screen, select
automatically erase your past events.
Erase > Yes.
Set Event Priority
1. From Settings, select Priority.
Erase the Current Day’s Events
From View day, select Options >
Erase today’s events > Yes to erase all
events on that day.
2. Select an option to set every event you create
with this priority type.
Set Event Reminder
1. From Settings, select Reminder.
Erase All Events
From View all events, select Options >
Erase all events > Yes to erase all events
from the phone.
2. Select an option to set every event you create
with this reminder setting.
Note: You cannot recover deleted information.
Set Event Reminder Alert
1. From Settings, select Reminder sound.
Erase All Past Events
2. Select an option to set every event you
create with this reminder alert. (Scroll to
listen to sounds).
From View all events, select Options >
Erase all past events > Yes to erase all past
events from the phone.
Note: You cannot recover deleted information.
Set Event Silent Mode
1. From Settings, select Silent mode.
Scheduler Settings
2. Select an option to set every event you create
Set Scheduler Hours
1. From Settings, select Calendar hours.
with this silent mode.
2. Modify the start and end times.
–
Scroll left or right to move between hour,
minute, and AM/PM fields.
54
Tools
Set the Quick Alarm
Alarm clock
1. From Alarm clock, scroll to the quick
You can set up to four alerts with your phone’s
three alarm clocks and one quick alarm.
alarm and select Set.
2. Choose a time. (A notification shows the
Note: The alert occurs only if the phone is on.
quick alarm is on.)
Set an Alarm
1. From Alarm clock, scroll to one of the
When the quick alarm rings, select Off to turn off
the alarm, or Reset to set the quick alarm again.
alarms and select Set.
Use Tip Calculator
1. From Tip calculator, enter the amount of
2. Press the OK key to change the time,
if needed.
–
–
Scroll left or right to move between hour,
minute and AM/PM fields.
Scroll up or down to change hour,
minute and AM/PM.
your bill.
2. Scroll down to select the percentage you
want to tip.
3. Scroll down to enter the number of people
sharing the bill (or enter 1 if paying the
entire bill).
Press the OK key to save time and move to
the next field.
3. Press the OK key to select a sound from
4. Select Next to view the final bill.
the list.
5. Select Done when finished.
4. Press the OK key to select a recurring alarm
Use Calculator
from the list, if needed.
1. From Calculator, enter the first number.
5. Press the OK key to enter a note.
2. Select a mathematical operation:
6. Select Save.
–
–
–
–
Scroll left to multiply.
Scroll right to divide.
Scroll up to add.
When the alarm rings, select Stop to turn off
the alarm or Snooze to reset the alarm for
next ten minutes.
Scroll down to subtract.
Your selection will appear highlighted.
3. Enter the second number, and press the OK
key to view the result.
User Guide
55
4. Select Exit to return to the menu, or Options
Use Timer
The timer counts down for the specified time. It
beeps when that amount of time has elapsed.
and one of the following:
–
MS clears value currently stored and
adds the displayed result to value stored
in memory.
1. From Timer, select Set.
2. Enter the time length.
–
–
–
M+ adds displayed result to the value
stored in memory.
MR displays currently stored value on
the screen.
MC clears value currently stored
in memory.
–
Scroll left or right to move between
hours, minutes, or seconds fields.
Scroll up or down to change hours,
minutes, or seconds.
–
3. Select Sound, and choose from the list to
modify the sound.
World clock
4. To work the timer, select the following
Use World clock to check times in cities around
option buttons:
the world in relation to your local time.
–
–
–
Start begins the countdown.
Stop pauses the countdown.
Reset clears the timer.
Set World Clock
1. From World clock, first scroll left or right to
When the countdown is complete, select Off to
silence the alarm.
select a time zone.
2. Check your local time and date on the first
line, followed by your selected world city and
its time and date.
Use Stopwatch
From Stopwatch, select the following
option buttons:
Search World Clock
•
•
•
Start begins counting.
Stop pauses counting.
Reset clears the stopwatch.
1. From World clock, select Options >
Search city or Search country.
2. Enter the first letter(s) of your desired city
or country.
Press the Back key to exit.
3. Select a city or country from the list.
56
Tools
2. Select Options > Lock memo.
Memopad
To unlock a memo, select Unlock memo.
Write a Memo
Erase a Memo
1. From View memos, highlight a memo.
2. Select Options > Erase > Yes.
1. From New memo, enter the memo.
2. Select Save.
View a Memo
Erase All Memos
From View memos, select View to open a memo
or Options to access more features.
From View memos, select Options >
Erase all > Yes.
Edit a Memo
1. From View memos, highlight a memo.
2. Select Options > Edit.
Note: Selecting Erase all only erases
unlocked memos.
3. Edit the memo, and select Save.
Bluetooth
Bluetooth® wireless technology enables wireless
connectivity with accessories such as headsets,
portable GPS devices, and more.
Send a Memo
1. From View memos, highlight a memo.
2. Select Options > Send as sms.
3. Complete the message, and select Send.
You can connect compatible Bluetooth devices to
your phone. To buy Virgin Mobile authorized
Bluetooth accessories for your phone, visit
Call a Number in a Memo
If you have a phone number in a memo, you
can call it.
Enable Bluetooth
1. From View memos, highlight a memo.
2. Select Options > Use number.
Before you can connect your phone with a
Bluetooth device, you need to enable the
Bluetooth feature on your phone.
3. Select a number, and press the Send key.
From Settings, select On/Off > On.
Lock a Memo
You can lock a memo to prevent it from being
edited or erased.
1. From View memos, highlight a memo.
User Guide
57
To connect your phone to a Bluetooth
device, from My devices, highlight a device
and select Connect.
Pair with a Device
To enable your phone to communicate with a
Bluetooth device, you need to "pair" the device
with your phone. The following instructions
describe the process. You may also need to
reference the user guide provided with your
Bluetooth device.
A notification appears confirming the connection.
You can now use the device with your phone.
Disconnect from a Device
From My devices, highlight a connected device
and select Disconnect.
1. Prepare the Bluetooth device (accessory)
for pairing as described in the device’s
user guide.
Rename a Device
1. From My devices, highlight a device.
2. Select Options > Rename.
3. Enter a new name and select Save.
2. From My devices, select Find new. Your
phone then searches and detects any
available Bluetooth devices in the vicinity.
You must enable the Bluetooth feature on
your phone.
Delete a Device
You can delete a Bluetooth device that you have
paired your phone with.
3. At the device list, highlight a device and
select Add.
1. From My devices, highlight a device.
Accept the pairing if prompted.
2. Select Options > Delete > Yes.
4. If necessary, enter the password provided
with the Bluetooth device and select OK.
View Device Services
With the password accepted, the device appears
in your device list.
A Bluetooth device paired with your phone may
have more than one service profile (such as
Headset, Handsfree, and so on). Do the following
to check the services available:
Use Bluetooth Devices
Connect to a Device
1. From My devices, highlight a device.
Before you can use Bluetooth, you must get
your phone ready to communicate with a
device, called “connecting.”
2. Select Options > Services.
3. At the service list, highlight a profile and
select Connect to change the active profile.
58
Bluetooth
Change Phone’s Name
You can change the name presented for other
Bluetooth devices’ search of your phone.
Change Bluetooth Settings
Turn on or off Bluetooth
You must turn on your phone’s Bluetooth feature
to use it with Bluetooth devices.
1. From Settings, select Device name.
2. Enter a new name and select Save.
From Settings, select On/Off and one of
the following:
View Supported Services
•
•
On allows other devices to find your phone.
Off prohibits your phone from being used
with any Bluetooth wireless technology device.
To prolong battery life, it is recommended to
turn off Bluetooth when you are not using it.
From Settings, select Device info to view a list
of the Bluetooth service profiles your
phone supports.
Display
When you turn on Bluetooth the first time, you
need to find your device before pairing with it.
Graphics
Graphics stores your preloaded and
downloaded graphics. You can download
wallpapers and screensavers to your phone
from the Virgin Mobile Web site at
Visibility
Use this setting to control your phone’s Bluetooth
visibility to other Bluetooth devices.
www.virginmobileusa.com or directly from
your phone using VirginXL. Charges apply.
From Settings, select Visibility and one of
the following options:
•
•
•
Hidden hides your phone from being used
with other Bluetooth devices.
Visible for 3 min allows other devices three
minutes to find your phone.
Always visible always allows other devices to
find your phone.
Download a Graphic
Before downloading, make sure you have enough
money in your account; otherwise you can Top-Up
your account.
1. From Graphics, select Get more graphics
and search for a graphic.
2. Follow the prompts to purchase and
download the selected graphic.
User Guide
59
Assign a Graphic
Set Language
1. From Graphics, browse the Wallpapers,
Screensavers, My pictures or other
graphic folders.
From Language, select a language.
Backlight
2. From a file list, select a graphic.
3. Select Assign and choose how you want to
assign the graphic.
Set Display Duration
From Backlight, select Display duration and one
of the following:
4. Complete the appropriate task.
•
•
Always dim forces the backlight to remain
dim before turning off.
7 Seconds, 10 seconds, 15 seconds, or
30 seconds turns backlighting on for the set
time after your last keypress.
Set Main Menu View
From Menu style, select one of the following:
•
Grid displays icons of each menu item, with
its name at the top of the screen.
•
Always bright forces the backlight to remain
bright before turning off.
•
List displays a list of all menu items.
The next time you view the Menu, your
selected menu style appears.
Set Keypad Duration
From Backlight, select Keypad duration and one
of the following:
Set Theme
From Themes, select a color theme for the
display background.
•
•
Always off forces the backlight to remain dim
before turning off.
7 Seconds, 10 seconds, 15 seconds, or
30 seconds turns backlighting on for the
set time after your last keypress.
Always on forces the backlight to remain
bright before turning off.
Set My Banner
The banner is the personal label for your
phone, appearing on the main screen above
the time and date.
1. From Greeting banner, select Edit.
2. Press the Back key to clear the
current banner.
•
3. Enter your new text (up to 14 characters) or
press the Space key for a blank banner.
4. Select Save.
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Display
Enable Auto-Hyphenation
Set your Business Ringtone
Auto-hyphenation, when enabled, automatically
inserts hyphens into your phone numbers to be
consistent with the U.S. dialing plan (or the North
American Numbering Plan).
Use Business ringtones to set the ringtone for
your business group contacts with a preloaded or
downloaded ringtone. See “My ringtones” on
page 43 for more information.
From Auto-hyphen, select Enabled to turn on
auto-hyphenation.
Set your Personal Ringtone
Use Personal ringtones to set the ringtone for
your personal group contacts with a preloaded or
downloaded ringtone. See “My ringtones” on
page 43 for more information.
Set Time and Date Format
From Time/Date format, select a time and
date format.
Set Slide Sounds
1. From Slide sounds, select Slide open or
Set Brightness
1. From Brightness, scroll to change
Slide close.
the brightness level.
2. Select a sound. (Scroll down the list to play
2. Select Save.
the sounds.)
Sounds
Set Power On/Off Sounds
From Power on/off sound, select Enabled to
have your phone play the sound when turned on.
Your phone has several settings that control the
sound. You can select from a variety of ringtones
and control the volume.
Set Key Volume
1. From Key volume, scroll right or left to set
Set Ringtone Volume
1. From Ringtone volume, scroll right or left
the keypad volume.
to set the ringtone volume.
2. Select Save.
2. Select Save.
Set your Ringtone
Use My ringtones to set your ringtone with a
preloaded or downloaded ringtone. See “My
ringtones” on page 43 for more information.
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61
Set Key Length
From Key length, select one of the following to
control your keypad tone duration:
Convenience
Use this setting to make your phone more
convenient to use.
•
•
Normal sets the keypad tones to
normal length.
Long sets the keypad tones to long length.
Set Date and Time
In Airplane mode, you can set the time and
date manually.
Set your TXT Tone
Note: You can only access Set date/time with
Use TXT tone to set your text message ringtone
with a preloaded or downloaded ringtone. See
“My ringtones” on page 43 for more information.
Airplane mode enabled.
1. From Set date/time, do the following to
change the date:
–
–
Scroll left or right to move between the
month, day, and year fields.
Scroll up or down to change the month,
day, and year.
Enable Smart Volume
From Smart volume, select Enabled to
automatically adjust the volume during a call,
based on surrounding noise levels.
2. Press the OK key to save the date.
Enable Minute Alert
3. Do the following to change the time:
From Minute alert, select Enabled. Your phone
alerts you with a short beep ten seconds before
each minute passes during a call.
–
Scroll left or right to move between the
hour, minute, and AM/PM fields.
Scroll up or down to change the hour,
minute, and AM/PM.
–
Set Earpiece Volume
1. From Earpiece volume, scroll right or left to
4. Press the OK key to save the time.
5. Select Done.
set the earpiece volume.
2. Press the OK key to save.
Enable Airplane Mode
While in an airplane, it is normally required that
you turn off your mobile phone because it emits
RF signals that interfere with air traffic control. In
airplane mode, however, your phone does not
emit RF signals.
Set Speakerphone Volume
1. From Speakerphone volume, scroll right or
left to set the speakerphone volume.
2. Select Save.
62
Convenience
You cannot make or receive calls, send text
messages, use the Browser or Bluetooth, but you
can play games, use the Scheduler, set the clock,
and make emergency calls to designated
emergency numbers. Please check with
uniformed personnel before operating your
phone in Airplane mode. From Airplane mode,
select Enabled > OK to activate airplane mode.
With airplane mode enabled, you can also set the
time and date manually.
Enable Frequent List
From Frequent list, select Enabled. With
Frequent list enabled, the last 15 of your most
frequently called contacts appear at the beginning
of your contacts list. Scroll past the double line to
view the entire contacts list.
Hold call
Enable Hold Call
Use Hold call to place incoming calls on hold
Auto keyguard
until you are ready to answer them.
Note: The Hold Call feature will not work if the
Open to Answer feature is enabled. See “Enable
Open to Answer” on page 66.
Enable Auto Keyguard
Use Auto keyguard to automatically lock the
keypad after 30 seconds of inactivity to prevent
accidental key presses. From Auto keyguard,
select Enable or from the main screen, press and
hold the Back key.
1. From Hold call, select Enabled.
If you have not recorded a hold message, you
need to record one, such as “Please hold. I’ll
answer in a minute.”
Unlock Keyguard
From the main screen, select Unlock and press
the OK key to unlock the keypad.
2. Record the message twice, as prompted.
3. Select Save or Options and one of
the following:
Call Contact using Fast Find
1. From Fast find, select Enabled to turn on
fast find.
–
–
Play to replay your message.
Re-record to record your
message again.
–
Exit to exit.
2. From the main screen, press the keys
corresponding to the letters of the name you
want to find. A matching contact or speed
dial entry appears.
The next time a call comes in, you can place
it on hold.
3. Scroll to your desired contact and press the
Send key to call the number.
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63
Note: The 1-Touch Dialing feature is the fastest
way to call a speed dial location. To call a contact
with speed dial, press and hold the speed
dialing location. If it is a two-digit location, press
the first digit briefly, then press and hold the
second digit.
Place a Call on Hold
You can place a call on hold with
Hold call enabled.
Note: If you are already on a call and you receive
another call, you cannot place the incoming call
on hold. With no call waiting enabled, the call
goes to Voicemail.
From 1-Touch dialing, select Enabled to turn on
1-touch dialing.
When a call comes in, do the following:
1. Select Options > Hold call to place
the caller on hold with your recorded
hold message.
Customize Keys
You can modify the Navigation key settings to set
up your desired shortcut.
2. Select Answer to speak to the caller on hold
1. From Customize keys, select Left nav key,
or End Call to hang up without speaking.
Right nav key, or Down nav key.
2. Select your desired menu option for the
Change Hold Call Message
1. From Hold call, select Re-record msg.
targeted key shortcut.
2. Record the message twice, as prompted.
Missed Call Alert
From Missed call alert, select Enabled to enable
an alert reminder for missed calls.
3. Select Save to save the message or Options
and one of the following:
–
–
Play to replay your message.
Re-record to record your
message again.
Call options
Voice dialing
–
Exit to exit.
Use the following features to customize the
voice commands.
Use 1-Touch Dialing
The 1-Touch Dialing feature is the fastest way
to call a speed dial location. To call a contact
with speed dial, press and hold the speed
dialing location.If it is a two-digit location, press
the first digit briefly, then press and hold the
second digit.
Enable Automatic Add
From Automatic add, select Enabled to
automatically add a contact to your voice dial list
when you create a new contact.
64
Call options
1. From Auto answer, select Disabled.
Set Expert Mode
2. From Headset sound, select
Use Expert mode to speak a command after
you hear a tone instead of following the initial
voice prompts.
Out of headset.
3. From Voice answer, select With accessory.
From Expert mode, select one of the following:
Answer Using Voice Answer
•
Normal sets the phone to default
voice prompts.
When you receive an incoming call, the phone
prompts “Incoming call, answer?”. With the caller
recognized as a contact entry in your phone, the
phone prompts “Incoming call from (Name),
answer?” Do one of the following:
•
Expert sets the phone to sound tones
instead of voice prompts.
Set Display Results
•
•
•
Say “Yes” or press any except the End key to
answer the call.
Say “No” or press the End key to
ignore the call.
Remain silent. The voice alert repeats twice
and the phone rings once before returning to
the main screen.
You can set the phone to display up to three voice
recognition contacts when calling or searching
for a contact with voice commands.
From Display results, select Single best or
Three best.
Set Digit Lengths
You can set the number of digits used for a phone
number in your voice dial list.
Use Voice Training
If your phone has trouble recognizing your voice,
you can train your phone to recognize specifically
your voice for numbers.
From Digit lengths, select one of the
following options:
•
•
North american recognizes only 7, 10, and
1 + 10 digits in a phone number.
Permit all allows 4-14 digits in a
phone number.
1. From Voice training, read the message and
select OK > Train numbers > OK.
2. Follow the prompts for each number until
training is complete.
Voice answer
Note: You must read the numbers digit by digit for
voice training to work.
Enable Voice Answer
You can set your phone to answer a call with your
voice when using a hands-free accessory.
User Guide
65
1. From Security, enter your four-digit
Enable Auto-Answer
lock code.
From Auto answer, select After 5 seconds. The
phone automatically answers after five seconds
with a headset attached.
2. Select Lock phone > OK and one of
the following:
–
–
Never leaves the phone always unlocked.
On power up locks the phone every time
you turn it on.
Enable Open to Answer
From Open to answer, select Enabled to answer
calls by opening the phone.
–
Now locks the phone immediately.
Enable Any Key
Unlock the Phone
From Any key, select one of the following:
1. From the main screen, select Unlock.
2. Enter your four-digit lock code.
•
Any key mute to silence calls when you
press any key except for the Send or
Speakerphone key.
Change Lock Code
Change your lock code from the default provided
by Virgin Mobile.
•
Any key answer to answer calls when you
press any key except for the End, Back, or
Navigation key.
1. From Security, enter your four-digit
lock code.
Security
2. Select Change lock code > Yes.
3. Enter a new four-digit code.
4. Re-enter your new lock code.
This section describes all the features involved in
securing your phone and preventing access to
personal information. All security features are
shielded by a four-digit lock code (by default the
last 4 digits of your phone number).
Assign Special numbers
Use Special numbers (in case of emergency
numbers) to specify three personal phone
numbers you can call with your phone locked.
Lock phone
Set Lock Phone
1. From Security, enter your four-digit
With your phone locked, you can call only
emergency numbers or Virgin Mobile’s
customer service number. You can still
receive incoming calls.
lock code.
2. Select Special numbers.
3. Select an Unassigned slot.
66
Security
4. Enter the number and select Done.
Messaging
You can view these numbers only when entering
them for the first time.
Use Messaging to set up the settings affecting all
messages. See “Message Settings” on page 23 for
more information.
To make a call to an ICE number from a locked
phone, you must dial the number (including area
code) exactly as stored in Special numbers.
Network
Enable Privacy Alert
Erase All Contacts
From Privacy alert, select Enabled to set your
phone to alert you when enhanced digital CDMA
privacy is lost or regained.
1. From Security, enter your four-digit
lock code.
2. Select Erase contacts > Yes > Yes to erase
all entries from your contacts list.
Set Location Information
Note: You cannot recover deleted information.
Use Location to share your location information
with network services other than emergency
services (for example, 911, 111, 999 and 000) in
serviced areas. This feature works only when your
phone is in digital mode. You do have the option
of turning off the locator to emergency services.
Erase All Downloads
1. From Security, enter your four-digit
lock code.
2. Select Erase downloads > Yes > Yes to
erase all your downloaded (excluding the
preloaded) content.
From Location, select one of the following:
•
911 only (default) shares your position
information only with emergency services
when you call your 3-digit emergency code.
Location on shares your position
information, in addition to
Note: You cannot recover deleted information.
Contact Virgin Mobile for more information.
•
Reset your Phone Settings
1. From Security, enter your four-digit
emergency services.
lock code.
2. Select Reset phone > Yes to reset your
phone settings to the factory default, deleting
all your custom settings.
Note: You cannot recover deleted information.
User Guide
67
Connect to Hearing Aid Device
With a T-coil hearing aid device connected, you
can enable the hearing aid feature.
Accessories
Set Headset Sounds
With a headset attached to your phone, you
can play the ringtone through the headset or
phone speaker.
1. Connect the T-coil hearing aid device to
your phone.
2. From Hearing aid, select OK > Enabled.
From Headset sound, select Out of phone
(ringing from the phone speaker) or
Out of headset (ringing from the headset).
Memory card
Choose Files to Save
Enable Power backlighting
1. From Memory card, select Files to save to
choose what files you save to your memory.
From Power backlighting, select Always on have
the backlight always on whenever the phone
detects external power.
2. Select file types from the list provided. A
checkmark appears next to each file type that
is saved to the memory card. Press the OK
key to add or remove checkmarks.
Charge time may increase, preventing the phone
from reaching its complete charge level.
3. When finished, select Done.
Connect to TTY Device
You can connect the phone to a teletype (TTY)
device for the hearing impaired.
Format Memory Card
From Memory card, select Format card > Yes to
format your memory card.
1. Connect the TTY device to your phone.
Note: Formatting erases all current information
on the memory card.
2. From TTY, select OK to clear
the notification.
3. Select one of the following:
Check Space on Memory Card
–
–
–
TTY off disables TTY.
From Memory card, select Card memory
to check how much space is left on your
memory card.
TTY on enables TTY devices.
TTY on + talk enables TTY devices and
voice carry over.
–
TTY on + hear enables TTY devices and
hearing carry over.
68
Accessories
Phone info
Check your Phone Number
From My phone number, check the number
of your phone.
Check your Phone Memory
From Phone memory, check the memory
usage of your phone.
View Build Information
From Version info, check your phone’s
software and hardware information.
View Phone Icons
From Icon keys, check the icons used in
your phone.
User Guide
69
14 Voice Commands
You can do certain commands through voice
recognition. To control the settings associated
with voice commands, see “Voice dialing” on
page 64.
Call a Number
1. From the main screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say “Dial Number” and then speak the digits
of the number you want to call. If you pause,
the phone prompts you, “Did you say
Call a Contact
1. From the main screen, press and hold the
Send key. The phone prompts, “Say a
command”.
<number>” or “Say a number” if it does not
recognize the name. Say “Yes” to make the
call, “No” to cancel the phone call.
2. Say “Contact” and then name of the person
you want to call.
3. Press the End key to end the call.
The phone prompts, “Please repeat” or “Say
a name” if it does not recognize the name. If
the name you spoke matches a contact in the
voice dial list, the phone prompts: “Name,
correct?” Say “Yes” to make the call, “No” to
select a similar name, or “Cancel” to cancel
the phone call.
Use a Shortcut
1. From the main screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say the name of the menu item you want to
access or say “Shortcuts” to view a list of
menu items. The phone prompts, “Say one
of the shortcuts”.
If the phone finds multiple voice tags that
sound like the name you said, the phone will
list the names, you will be asked to verify
which name you want to call. Say “Yes” when
you hear the correct name. Say “No” when
you hear an incorrect name.
3. Say the name of the menu item you
want to access.
3. Press the End key to end the call.
To modify your voice dial list, see “Enable Voice
Dial Tags” on page 32.
70
Call a Contact
Play a Playlist
1. From the main screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say “Play” and then a playlist name. If you
pause, the phone prompts you to say a
playlist name.
3. Say “Yes” to confirm your choice.
Find a Contact
1. From the main screen, press and hold
the Send key. The phone prompts, “Say
a command”.
2. Say “Find Contacts”. The phone prompts,
“Say a name”.
The phone prompts, “Please repeat” or “Say a
name” if it does not recognize the name. If the
name you spoke matches a contact in the voice
dial list, the phone prompts: “Name, correct?” Say
“Yes” to display the contact, “No” to select a
similar name, or “Cancel” to cancel the search.
Note: You can only search for contacts that are in
the voice dial list.
User Guide
71
15 Getting Help
•
•
The steps you took to reproduce the problem.
The phone’s mobile equipment ID (MEID).
To locate the MEID, select Menu >
Tools & Settings > Phone info >
My phone number and scroll down.
Customer Support
To contact Virgin Mobile’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
•
•
•
Dial *VM from your Virgin Mobile phone.
Dial 888-322-1122 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
Phone Accessories
To shop for accessories for your phone, visit
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
•
•
•
Email: [email protected].
Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
Become a Product Evaluator
To participate in the testing and evaluation
of Kyocera Wireless Corp. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
•
The name of your service provider:
Virgin Mobile.
•
The actual error message or problem you
are experiencing.
72
Customer Support
Consumer Limited Warranty
Kyocera Wireless Corp. (“KYOCERA”) offers you a
limited warranty that the enclosed product or
products (the “Product”) will be free from
defects in material and workmanship for a period
that expires one year from the date of sale of the
Product to you, provided that you are the original
end-user purchaser of the Product and provided
that your purchase was made from an authorized
supplier. Transfer or resale of a Product will
automatically terminate warranty coverage with
respect to that Product. This limited warranty is
not transferable to any third party, including but
not limited to any subsequent purchaser or owner
of the Product.
After the one year warranty period, you must pay
all shipping, parts and labor charges.
This limited warranty does not cover and is void
with respect to the following: (i) any Product
which has been improperly installed, repaired,
maintained or modified; (ii) any Product which
has been subjected to misuse (including any
Product used in conjunction with hardware
electrically or mechanically incompatible or used
with accessories not approved by KYOCERA),
abuse, accident, physical damage, abnormal
operation, improper handling, neglect, exposure
to fire, water or excessive moisture or dampness
or extreme changes in climate or temperature;
(iii) any Product operated outside published
maximum ratings; (iv) cosmetic damage; (v) any
Product on which warranty stickers or Product
serial numbers have been removed, altered, or
rendered illegible; (vi) cost of installation,
removal or reinstallation; (vii) signal reception
problems (unless caused by defects in material
and workmanship); (viii) damage the result of
fire, flood, acts of God or other acts which are not
the fault of KYOCERA and which the Product is not
specified to tolerate, including damage caused by
mishandling, shipping and blown fuses; (ix)
consumables (such as fuses); or (x) any Product
which has been opened, repaired, modified or
altered by anyone other than KYOCERA or a
KYOCERA authorized service center.
KYOCERA shall, at its sole and absolute discretion,
either repair or replace a Product (which unit
may use refurbished parts of similar quality and
functionality) if found by KYOCERA to be defective
in material or workmanship, or if KYOCERA
determines that it is unable to repair or replace
such Product, KYOCERA shall refund the purchase
price for such Product, provided that the subject
Product (i) is returned, with transportation
prepaid, to a KYOCERA authorized service center
within the one year warranty period, and (ii) is
accompanied by a proof of purchase in the form
of a bill of sale or receipted invoice which
evidences that the subject Product is within the
one year warranty period (“Proof of Purchase”).
User Guide
73
USE ONLY KYOCERA APPROVED ACCESSORIES
WITH KYOCERA PHONES. USE OF ANY
UNAUTHORIZED ACCESSORIES MAY BE
DANGEROUS AND WILL INVALIDATE THE PHONE
WARRANTY IF SAID ACCESSORIES CAUSE
DAMAGE OR A DEFECT TO THE PHONE.
STATUTORY OR OTHERWISE, WITH RESPECT TO
THE PRODUCTS, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR AGAINST
INFRINGEMENT OR ANY IMPLIED WARRANTY OR
CONDITION ARISING OUT OF TRADE USAGE OR
OUT OF A COURSE OF DEALING OR COURSE OF
PERFORMANCE. NO DEALER, DISTRIBUTOR,
AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE
ANY MODIFICATION OR ADDITION TO THIS
WARRANTY.
KYOCERA SPECIFICALLY DISCLAIMS LIABILITY
FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,
GENERAL, PUNITIVE, EXEMPLARY, AGGRAVATED,
INCIDENTAL OR CONSEQUENTIAL DAMAGES,
EVEN IF ADVISED OF THE POSSIBILITY THEREOF,
WHETHER FORESEEABLE OR UNFORESEEABLE
OF ANY KIND WHATSOEVER, INCLUDING BUT
NOT LIMITED TO LOSS OF PROFITS,
UNANTICIPATED BENEFITS OR REVENUE,
ANTICIPATED PROFITS ARISING OUT OF USE OF
OR INABILITY TO USE ANY PRODUCT (FOR
EXAMPLE, WASTED AIRTIME CHARGES DUE TO
THE MALFUNCTION OF A PRODUCT) OR
Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages,
or allow limitations on how long an implied
warranty lasts, so the above limitations or
exclusions may not apply to you. This limited
warranty gives you specific legal rights, and you
may also have other rights which vary from
jurisdiction to jurisdiction.
CONTRIBUTION OR INDEMNITY IN RESPECT OF
ANY CLAIM RELATED TO A PRODUCT.
For warranty service information, please call the
following telephone number from anywhere in the
continental United States and Canada:
1-800-349-4478 or 858-882-1401; or contact
KYOCERA at the following address: 10300 Campus
Point Drive, San Diego, California, 92121-1582,
USA, Attention: Technical Support.
REPAIR OR REPLACEMENT OF A DEFECTIVE
PRODUCT OR REFUND OF THE PURCHASE PRICE
RELATING TO A DEFECTIVE PRODUCT, AS
PROVIDED UNDER THIS WARRANTY, ARE YOUR
SOLE AND EXCLUSIVE REMEDIES FOR BREACH
OF THE LIMITED WARRANTY, AND SUBJECT TO
THIS WARRANTY, THE PRODUCTS ARE
DO NOT RETURN YOUR PRODUCTS TO THE
ABOVE ADDRESS. Please call or write for the
location of the Kyocera Wireless Corp. authorized
service center nearest you and for procedures for
obtaining warranty service.
APPROVED AND ACCEPTED BY YOU “AS IS”.
KYOCERA MAKES NO OTHER WARRANTIES,
REPRESENTATIONS OR CONDITIONS OF ANY
KIND, ORAL OR VERBAL, EXPRESS OR IMPLIED,
Index
Numerics
1-touch dialing, 64
changing phone name, 59
connecting, 58
connecting devices, 58
deleting devices, 58
pairing, 58, 59
renaming devices, 58
visibility, 59
call lists, 34
emergency, 11, 12
ending, 11
A
making, 10
accessories, 4, 72
headsets, 68
open to answer, 66
placing on hold, 64
redialing, 10
T-coil hearing aid, 68
TTY device, 68
airplane mode
set date and time, 62
alarm clock, 55
alerts
bookmarks, 49
browser
bookmarks, 49
silencing, 11
timing, 62
voice answer, 65
voice commands, 70
launching, 49
navigating, 49
searching, 49
camera, 47
LED, 7
messages, 23
minute, 62
missed calls, 64
pages, 23
brightness, 48
color tone, 48
date stamp, 48
multishot, 48
picture quality, 48
resolution, 47
self timer, 47
shutter sound, 48
taking pictures, 47
white balance, 48
C
calculator, 55
calendar, see scheduler
call history, see call lists
call lists
scheduler, 54
voice privacy, 67
applications
all, 34
downloading, 45
erasing, 34
running, 45
incoming, 33
auto-hyphenation, 61
missed, 33
CDMA privacy, 67
charging, 1, 3
outgoing calls, 33
saving numbers, 34
sending messages, 34
viewing contacts, 34
call logs, see call lists
call timers
B
backlighting, 60
banner, 60
battery
charging, 1, 3
drain, 2
installing, 1, 3
recharging, 1
safety guidelines, 2
Bluetooth
consumer limited warranty, 73
contact groups, 30
contacts, 26
adding, 27
all, 34
incoming, 34
adding prefixes, 29
assigning alerts, 29
assigning pictures, 29
calling, 28
calls
answering, 10
any key answer, 66
auto answer, 3, 66, 68
changing primary number, 29
editing, 28
activating, 57, 59
adding devices, 58
User Guide
75
erasing, 30, 67
number types, 28
sending messages, 28
viewing, 27
voice search, 71
web addresses, 30
editing, 31
online locations, 45
renaming, 45
zoom, 46
erasing, 31
sending messages, 30, 31
viewing, 30
groups list, 30
media gallery, 43
media player, 35
auto turn off, 39
H
contacts list, 27
conventions, using this guide, 9
countdown timer, 56
Bluetooth, 39
looping tracks, 38
shuffle, 38
headset sounds, 68
headsets
auto answer, 66, 68
voice answer, 65
hold calls
memopad, 57
D
calling numbers, 57
creating memos, 57
editing memos, 57
erasing memos, 57
locking memos, 57
sending memos, 57
viewing memos, 57
display
activating, 63
changing message, 64
brightness, 61
language, 60
time and date, 61
drafts folder, 19
I
in case of emergency, 66
inbox, 20
incoming calls, 33
installing, 1, 3
Internet, 49
E
earpiece, 10
memory card
emergency calls, 11, 12
emergency numbers, 66
emergency services, 67
checking memory, 68
formatting, 3, 68
saving files, 68
K
keyguard
activating, 63
unlocking, 63
menus
F
media gallery, 43
messaging, 16
recent calls, 33
setting main view, 60
settings, 50
Facebook, 49
fast find, 63
frequent list, 63
L
language, 60
LED behavior, 7
location information, 67
lock code, 66
G
games
tools, 51
downloading, 44
playing, 44
graphics
assigning, 44, 60
downloading, 44, 59
groups
messages
adding addresses, 18
adding contacts, 18
adding groups, 18
adding preset text, 19, 23
alerts, 23
attaching contacts, 19
attaching pictures, 19
attaching sounds, 19
M
media files
assigning, 45
details, 45
erasing, 46
locking, 45
modifying, 45
adding, 30
adding contacts, 29
assigning alerts, 31
assigning pictures, 31
76
calling numbers, 21
checking status, 22, 23
completing drafts, 19
creating, 17
voice commands, 71
locking, 66
making calls, 10
overview, 6
programming, 4
service, 72
my account, 40
activating, 4
check balance, 40
programming phone, 4
top-up, 40
erasing, 24, 25
forwarding, 20
locking, 21
online locations, 18
playing attachments, 21
previewing, 19
recent calls, 18
recent list, 18, 24
replaying, 22
replying, 20, 21
saving, 21, 24
saving addresses, 18
saving attachments, 21
saving drafts, 18
saving preset text, 19
signature, 23
turning on, 10
user guide, 69
picture messages, see multimedia
messages
my games, 44
my graphics, 44, 59
my music, 35, 44
my other stuff, 45
my phone number, 32
my ringtones, 43, 61, 62
my themes, 44
pictures
frames, 48
slideshow, 46
taking, 19, 47
viewing, 47
MySpace, 49
playlists
N
adding songs, 36
creating, 36
erasing, 36
playing, 36
navigation shortcuts, 64
notifications
messages, 20
voicemail, 22
number prefixes, 29
number types, 28
power on sounds, 61
preset text, 19, 23
primary number, 29
product evaluation, 72
unable to send, 23
viewing information, 22
viewing sender, 21
viewing slides, 21
web addresses, 21
O
outbox, 23
outgoing calls, 33
overview, 6
Q
quick alarm, 55
missed calls, 33
R
alerts, 64
multimedia, 43
multimedia messages, 17
auto retrieve, 20, 24
CC/BCC fields, 24
prompt, 20
P
recharging, 1
ringtones
pages
alerts, 23
phone
downloading, 43
S
accessories, 4, 72
answering calls, 10
build information, 69
changing lock code, 66
codes, 27
extensions, 27
icons, 69
scheduler, 52
alerts, 54
music
auto erase, 54
copying events, 53
creating events, 52
day view, 53
erasing, 37
locking, 37
playlists, 36, 37, 38
searching, 36, 37, 38
User Guide
77
editing events, 53
erasing events, 54
event priority, 54
event reminders, 54
finding dates, 53
finding events, 53
month view, 53
sending events, 53
silent mode, 54
sorting events, 53
work hours, 54
text entry, 13, 15
modes, 13, 24
numbers, 13
text messages, 17, 20
themes, 60
digit lengths, 65
editing, 32
voice dialing, 11
voice memos, 52
playing, 52
recording, 52
voicemail
checking, 22
configuring, 22
volume
timer, 56
tip calculator, 55
tools, 51
alarm clock, 55
calculator, 55
memopad, 57
scheduler, 52
stopwatch, 56
timer, 56
adjusting, 11
earpiece, 62
keypad, 61, 62
ringers, 61
smart sound, 62
speakerphone, 62
security, 66
sent messages folder, 22, 24
settings
accessories, 68
camera, 47
convenience, 62
network, 67
scheduler, 54
security, 66
sounds, 61
tip calculator, 55
voice memos, 52
world clock, 56
top-up, 40
W
warranty, 73
web browser, 49
world clock, 56
U
user guide, 69
V
voice commands, 64
slide sounds, 61
slideshow, 46
smart sound, 62
sounds
Virgin Mobile
account information, 40, 41
VirginXL
ending, 42
navigating, 42
power, 61
voice commands, 64, 70
display results, 65
expert mode, 65
finding contacts, 71
making calls, 70
playing music, 71
shortcuts, 70
recording, 19
speakerphone, 10, 11
speed dial list
adding contact, 29
editing, 31, 32
using, 11
stopwatch, 56
voice training, 65
voice dial list
T
T-coil hearing aid, 68
teletype device, 68
automatic add, 64
78
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