Kodak Scanner I1860 User Manual

i1860 Scanner  
Installation Planning Guide  
A-61578  
 
Contents  
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Warning labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Safety and regulatory agency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Environmental information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
EMC statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Peoples Republic of China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Korean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
European Union. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Acoustic emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Power system connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Preparing the Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Before delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Delivery day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Installation day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Layout considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Dimensions and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Scanner clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Unpacking area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Line voltage and frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Voltage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
AC power quality and conditioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Grounding requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Installing the 1394a (FireWire) card in the host computer . . . . . . . . . . . . . 10  
Installing the driver software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Installing the FireWire cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11  
Attaching the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11  
Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Delivery and Installation Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Inspecting shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Claims process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Equipment delivery/removal survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Support documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Standard Maintenance Service Terms and Conditions. . . . . . . . . . . . . . . . 16  
A-61578 September 2006  
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Safety Information  
Warning labels  
CAUTION: Moving parts, avoid contact.  
CAUTION: Hot surface, avoid contact.  
Safety and regulatory  
agency approvals  
The Kodak i1860 Scanner conforms to all applicable national and  
international product safety and electronic emission regulatory  
requirements. This includes, but is not limited to, the following:  
Country or Region  
Safety Approval  
Safety Mark  
Electromagnetic Compatibility  
EMC Mark  
Australia/New  
Zealand  
AS/NZS CISPR 22 Class A  
C-Tick  
Canada  
CAN/CSA-C22.2  
No. 60950-1-03  
c TUV us  
Canada ICES - 003 Issue 3  
Class A  
China  
GB4943  
CCC  
GB 9254 Class A  
CCC  
“S&E”  
GB 17625.1 Harmonics  
“S&E”  
European Union  
EN 60950-1:2003  
CE  
EN 55022  
CE  
ITE Emissions Class A  
EN 61000-3-2  
TUV GS  
Powerline harmonics  
EN 61000-3-3 Flicker  
EN 55024 ITE Immunity  
International  
Japan  
IEC 60950-1  
CISPR 22 Class A  
VCCI Class A  
VCCI  
BSMI  
FCC  
Taiwan  
CNS 14336  
BSMI  
CNS 13438 Class A  
United States  
UL 60950-1:2003  
c TUV us  
CFR 47 Part 15 Subpart B  
FCC Class A  
Environmental  
information  
• The product packaging is recyclable.  
• The i1860 Scanner is Energy Star compliant.  
European Union  
This symbol indicates that when the last user wishes to discard this  
product, it must be sent to appropriate facilities for recovery and  
recycling. Please contact your local Kodak representative or refer to  
and recovery programs available for this product.  
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EMC statements  
United States  
Compliance with regulations governing radio frequency  
emissions requires that the installation of your Kodak i1860  
Scanner use the shielded data cable provided. Any data cable the  
user may choose to substitute also must be shielded to assure  
continued compliance.  
This equipment has been tested and found to comply with the limits for  
a Class A digital device pursuant to Part 15 of the FCC rules. These  
limits are designed to provide reasonable protection against harmful  
interference when the equipment is operated in a commercial  
environment. This equipment generates, uses, and can radiate radio  
frequently energy and, if not installed and used in accordance with the  
instruction manual, may cause harmful interference to radio  
communications. Operation of this equipment in a residential area is  
likely to cause harmful interference in which case the user will be  
required to correct the interference at his own expense.  
Japan  
This is a Class A product based on the standard of the Voluntary  
Control Council for interference by information Technology Equipment  
(VCCI). If this equipment is used in a domestic environment, radio  
disturbance may arise. When such trouble occurs, the user may be  
required to take corrective action.  
Taiwan  
WARNING: This is a Class A product. In a domestic environment this  
product may cause radio interference in which case the user may be  
required to take adequate measures.  
Peoples Republic of China  
WARNING: This is a Class A product. In a domestic environment this  
product may cause radio interference in which case the user may be  
required to take adequate measures.  
声明,该产  
此为A级产品,在生活环境中品可能会造成无线电干扰。在这种情况下,可能需要  
用户对其干扰采取切实可行的措施  
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Korean  
Please note that this equipment has obtained EMC registration for  
commercial use. In the event that it has been mistakenly sold or  
purchased, please exchange it for equipment certified for home use.  
European Union  
WARNING: THIS IS A CLASS A PRODUCT. IN A DOMESTIC  
ENVIRONMENT THIS PRODUCT MAY CAUSE RADIO  
INTERFERENCE IN WHICH CASE THE USER MAY BE  
REQUIRED TO TAKE ADEQUATE MEASURES.  
Acoustic emission  
Maschinenlärminformationsverordnung – 3, GSGV  
Der arbeitsplatzbezogene Emissionswert beträgt <70 db(A).  
[Machine Noise Information Ordinance — 3, GSGV  
The operator-position noise emission value is <70 dB(A).]  
Power system  
connection  
This product is also designed for Norwegian IT power system with  
phase-to-phase voltage 230V.  
Netzanschluß  
Das Gerät ist auch für die Verwendung im norwegischen IT-  
Stromsystem mit einer Leiterspannung von 230 V geeignet.  
Connexion aux systèmes d’alimentation électrique  
Ce produit est également conçu pour les systèmes norvégiens  
d’alimentation électrique informatique, dont la tension par phase est de  
230 V.  
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Preparing the Site  
The Kodak i1860 Scanner is a new high speed, dual stream scanning  
platform which provides advanced image processing and superior  
throughput. The i1860 Scanner is designed to handle mixed document  
batches for any production scanning workflow.  
This manual provides site specification and installation information for  
the Kodak i1860 Scanner.  
IMPORTANT:The Kodak i1860 Scanner must be uncrated and  
installed by a qualified Kodak Service  
Representative. Do not open the packaging or  
attempt to uncrate the scanner. Unpacking the  
scanner by non-qualified personnel may be  
dangerous and may void your warranty.  
Before delivery  
Before your Kodak i1860 Scanner is delivered review and implement  
the following:  
1. Thoroughly review this Installation Planning Guide with your site  
personnel.  
Shipping and receiving: shipping and receiving personnel  
should review the specifications in this guide for the packed  
weight and size of the pallet to be sure there is adequate space  
available to receive the scanner.  
Building management: be sure there is adequate space for  
unpacking the scanner and that the power requirements meet the  
specifications outlined in this guide.  
Site department management: be sure that the computer  
system administrator and all operators that will use the Kodak  
i1860 Scanner are available for training on installation day.  
Computer administration department: be sure the host  
computer meets the system requirements and that the  
administrator has administrative authority. Plan for installation  
needs (i.e., installing the FireWire card and drivers).  
Integrator: be sure the Integrator is available on installation day  
and has planned adequately for site training.  
2. Contact Kodak to schedule the installation and review other needs  
(e.g., power audit, training, professional services, etc.)  
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Delivery day  
On delivery day:  
• Inspect the scanner packaging for any damage.  
• Move the scanner to the unpacking area.  
• Notify Kodak of a successful delivery.  
Installation day  
• On installation day, in addition to the Kodak Field Engineer, the  
following people need to be available:  
- Site Computer Administrator  
- Integrator  
- All scanner operators. If there are more than three operators, an  
additional fee may be charged for extra operators. Contact Kodak  
prior to training.  
• The Kodak Field Engineer will unpack the scanner and verify  
functionality.  
• The scanner will be moved to its final location.  
• The Computer Administrator will install the FireWire card and drivers.  
• The Kodak Field Engineer will train up to three operators on the  
operation of the scanner. Kodak will not train on the host scanner  
application.  
• The operators may also be trained by the Integrator following the  
Kodak-provided training.  
Layout considerations  
The following should be considered when selecting a site for the i1860  
Scanner.  
Position the scanner to allow for:  
• Clearance space between other equipment and doorways.  
• The scanner is height adjustable. Therefore, a minimum of 4 inches  
of clearance is required on all sides to avoid potential injury as the  
workspace table is raised or lowered. More space will be required for  
service access.  
• When positioning the scanner, make sure the electrical power outlet  
is located within 1.52 meters (5 feet) of the scanner and is easily  
accessible.  
Position the scanner away from:  
• Potential flooding and dampness areas, especially in basement  
areas.  
• Open flame, excessively dusty areas or direct sunlight.  
A-61578 September 2006  
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• Any combustible or corrosive atmosphere caused by volatile liquids  
or solvents.  
• Heat sources, such as windows, baseboard heating units, heat ducts,  
space heaters, or any heat-generating equipment.  
• Transmitted interference, such as that generated by electronic air  
cleaners, communication transmitters, radar (FAA and military), or  
power lines.  
• Locate air conditioning outlets so the scanner will receive optimum air  
circulation.  
• Avoid carpets and any static-generating areas.  
Dimensions and weight  
PACKED  
Height:  
Width:  
Length:  
Weight:  
137.1 cm (54 in.)  
96.5 cm (38 in.)  
121.9 cm (48 in.)  
306.1 kg (675 lbs.)  
UNPACKED  
Height:  
101.6 cm (40 in.) with workspace table down  
127 cm (50 in.) with workspace table up  
Width:  
82.5 cm (32.5 in.) with touchscreen out  
78.7 cm (31 in.) with touchscreen in  
Length:  
99 cm (39 in.)  
Weight:  
217.7 kg (480 lbs.)  
Scanner clearance  
Place the i1860 Scanner in a location where there is sufficient space to  
allow for proper air flow and access for maintenance and repairs.  
Minimum clearances around the scanner  
Front  
Rear  
Right side  
Left side  
Top  
Normal  
101.6 cm (40 in.) 10.16 cm (4 in.) 10.16 cm (4 in.) 10.16 cm (4 in.) 60.96 (24 in.)  
operation  
Maintenance 182.9 cm (72 in.) 91.4 cm (36 in.) 91.4 cm (36 in.) 91.4 cm (36 in.) 213.4 cm (84 in.)  
NOTE: The leveling feet of the scanner must always be accessible. In  
the normal operating location, any furniture within 91.4 cm  
(36 in.) of the left and right sides of the scanner must be easily  
movable.  
Unpacking area  
The Kodak Field Engineer who unpacks and installs your scanner will  
need an area around the packed scanner 3.05 x 4.57 m (10 x 15 ft)  
wide to safely remove the scanner from the shipping pallet. When the  
packed scanner is delivered to your facility, the packed scanner should  
be moved to this location. The unpacking area must be near the final  
location of the scanner and any doorways or space-restricted areas  
between the unpacking area and the final location must be at least  
78.7 cm (31 inches) wide. The unpacking area should be on the same  
floor as the final location of the scanner.  
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A-61578 September 2006  
 
Requirements  
Operating requirements  
The scanner can operate in a typical office environment under the  
following conditions:  
Temperature range: 15 to 35°C (59 to 95°F)  
Relative humidity: 15 to 76% (dry bulb)  
Static electricity — buildup of static electricity near the i1860 Scanner  
may cause operating problems. If the area is carpeted, it is  
recommended that the carpet is treated with an anti-static material or a  
conductive static mat is used.  
Line voltage and  
frequency  
Acceptable operational voltage:  
• 100-130 V, 7 A, 50/60 Hz  
• 200-240 V, 3.5 A, 50/60 Hz  
The scanner is shipped with a package of line cords to accommodate  
all worldwide installations.  
CAUTION: Make certain nothing obstructs or is placed on power  
cords. Do not use extension cords; they can cause  
voltage loss. This may result in unreliable equipment  
performance or equipment damage.  
Two outlets are required:  
One individual dedicated branch AC circuit employing two standard  
3-prong, grounded duplex outlets. These outlets are designated for the  
scanner and service diagnostic equipment.  
The outlets should meet the following standards:  
Amperage: 15 amp  
Wire size: 12-gauge  
Phase: 1 (single)  
Receptacle: NEMA5-15R IG  
NOTE: Receptacles should be placed within 5 feet (1.5 meters) of the  
equipment.  
Voltage requirements  
• Impedance between neutral and ground wires: less than 2 ohms  
• Neutral to ground voltage: less than 1 volt AC maximum  
• Voltage drop across circuit breaker: less than 0.1 volts  
• Impulse voltage spikes and transients: less than 50% of nominal line  
voltage  
• Surge voltage: less than 5% of nominal line voltage  
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AC power quality and  
conditioning  
In some locations, even though recommended wiring practices have  
been followed, the power reaching the scanner may exhibit unstable  
power quality characteristics. System errors and intermittent data loss  
could result.  
Power conditioning equipment may be required to overcome the power  
quality problems. Kodak can make arrangements for an on-site power  
analysis in an area with exceptionally unstable power at an additional  
cost.  
Consult with your electrical contractor or utility company to ensure that  
on-site wiring complies with the specifications and that wall outlets have  
isolated grounds and comply with codes.  
Environmental  
requirements  
Heat Dissipation: approximately (2866 BTU/hr or 3024 kj/hr)  
maximum  
Acoustic noise  
• Operator position standby mode:  
- Sound Pressure Level (LA):  
42.3 dB(A)  
• Operator position full system operating mode:  
- Sound Pressure Level (LA):  
• Sound Power Level (LWA):  
63.4 dB(A)  
- Standby  
- Full System  
55.1 dB(A)  
71.0 dB(A)  
NOTE: All data was measured in accordance with DIN 45635, ANSI  
S12.10-1985, and ISO 7779 in a hemi-anechoic chamber.  
Grounding requirements  
The i1860 Scanner can be on the same line as the host PC. The power  
cord must be used with a properly grounded outlet (15 amp duplex  
outlet). No devices other than the host PC should be on the same outlet  
as the scanner.  
Power extension cords should not be used with the scanner or the host  
PC.  
An Uninterruptable power supply is acceptable as long as it meets the  
minimum power requirements.  
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System requirements  
Following is the minimum recommended system configuration to run a  
Kodak i1860 Scanner.  
NOTE: The actual performance of the system depends on the scanning  
application, choice of scanning parameters, and the host  
computer configuration. If the scanner is not performing at the  
optimal speed, a faster computer and/or more RAM may be  
necessary to obtain the rated throughput.  
• Intel PC (or compatible) with a Pentium IV 2 GHz processor  
• An available PCI slot (for FireWire card)  
• Microsoft Windows 2000 Service Pack 4 and Windows XP Service  
Pack 2  
• 512 MB RAM  
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Installation Procedures  
Follow the instructions for installing the 1394a (FireWire) card and the  
Kodak Driver Software before you connect the scanner to the host  
computer.  
If you want, Kodak Service will install the 1394a (FireWire card) in the  
host computer. Kodak takes no responsibility for problems that may be  
caused by the installation of this hardware. If the host computer has a  
built-in 1394a (FireWire) port, the i1860 Scanner can be connected  
using this interface but it is not recommended. Any connectivity or  
other problems encountered with this configuration will require that the  
card provided by Kodak be installed.  
You must install the software on the host computer before you connect  
the scanner.  
Installing the 1394a  
(FireWire) card in the  
host computer  
Before connecting the FireWire cable, be sure that power to the  
scanner is off. See the FireWire instructions packed with the scanner  
for connection instructions.  
IMPORTANT: Use proper precautions to avoid static when you install  
the 1394a card in your computer. Make sure the  
computer power cord is disconnected.  
Installing the driver  
software  
1. Insert the installation CD in the CD-ROM drive. The installation  
program starts automatically.  
2. Follow the on-screen instructions to install the TWAIN Data Source,  
ISIS Driver and the Kodak Scan Validation Tool.  
3. Shutdown the host computer.  
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Installing the FireWire  
cable  
A six-pin connector is provided on the rear panel of the scanner for  
FireWire connectivity.  
1. Plug the end of the cable with the right angle into the scanner.  
2. Connect the other end of the cable into the 1394a card outlet in the  
host computer. Be sure that it is installed correctly and properly  
seated.  
CAUTION: DO NOT FORCE THE CONNECTOR. If the cable is not  
properly connected, it could cause damage to the  
scanner.  
Attaching the power cord The Kodak i1860 Scanner is packed with a set of power cords.  
1. Select the power cord which complies with your electrical  
requirements and attach it.  
2. Turn on the main power switch on the back of the scanner.  
3. Turn on the scanner and wait until the operator control panel  
touchscreen indicates that the scanner has completed the power-up  
self-test and is in the idle state.  
Powering up the system  
1. Turn the power on to the host computer.  
NOTE: The first time the host computer communicates with the  
scanner, Windows will request an STI driver through the  
“Add New Hardware” function. Follow the prompts to load  
the Windows STI driver.  
2. Connect the scanner.  
3. Power up the scanner.  
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Supplies and Consumables  
The following supplies are available. Order them in the United States by  
calling DI Supply at 1-888-247-1234 or contact your local Kodak  
Reseller.  
Outside of the United States, contact your local Kodak dealer.  
Supplies/Consumables  
CAT No.  
Kodak Feeder Consumables Kit for i600/i1800 Series  
Scanners  
108 4755  
896 5279  
842 6157  
134 3680  
Kodak Feeder Kit for Ultralightweight Paper for i600/i1800  
Series Scanners  
Kodak Extra-Large Feeder Consumables Kit for i600/i1800  
Series Scanners  
Kodak Extra-Extra-Large Feeder Consumables Kit for i600/  
i1800 Series Scanners  
Kodak Imaging Guide Set / for i600/i1800 Series Scanners  
197 6703  
125 7633  
Kodak Printer Ink Blotters, Front Side for i1800 Series  
Scanners  
Kodak Printer Ink Blotters, Rear Side for i1800 Series  
Scanners  
114 1472  
818 3386  
159 6832  
Enhanced Printer Black Ink Cartridge for Kodak i800/i1800  
Series Scanners  
Enhanced Printer Red Ink Cartridge for Kodak i800/i1800  
Series Scanners  
Kodak Digital Science Transport Cleaning Sheets (qty 50)  
Kodak Digital Science Roller Cleaning Pads (qty 24)  
Staticide Wipes for Kodak Scanners (qty 144)  
Kodak Calibration Targets (qty 5)  
169 0783  
853 5981  
896 5519  
127 1436  
CAT No.  
894 9000  
874 1894  
815 0237  
822 1376  
Accessories  
Kodak White Background Accessory  
Kodak Manual Feeder for the i1860 Scanner  
Kodak High Resolution Printer Accessory  
High Resolution Printer Black Ink Cartridge for Kodak i800/  
i1800 Series Scanners and Kodak Imagelink Microimager 70  
High Resolution Printer Red Ink Cartridge for Kodak i800/  
145 6532  
i1800 Series Scanners and Kodak Imagelink Microimager 70  
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A-61578 September 2006  
 
Delivery and Installation Setup  
The period between the placement of the order and the installation of  
the equipment may vary. During this time, you should prepare the  
installation site. This will help prevent unexpected problems on  
installation day  
NOTE: All site preparation should be completed in advance of the  
equipment delivery.  
Kodak must be notified in advance of any special site requirements.  
These requirements include special delivery procedures, time  
restrictions and security clearance.  
Inspecting shipment  
The customer is responsible for inspecting the shipment and signing  
the Bill of Lading. The following inspections should be performed:  
• Check for complete shipment  
• Inspect the carton(s) for damage  
• Check for signs of pilferage  
• Note any concerns and sign the Bill of Lading  
Partial shipment — when the shipment arrives, check the number of  
pieces against the number of pieces specified in the Bill of Lading. If a  
portion of the shipment is missing, this must be noted in the Exceptions  
column on the Bill of Lading. The driver should sign the same  
Exceptions column on the customer copy of the Bill of Lading. A copy of  
the Bill of Lading must be retained for claims purposes.  
Inspection of cartons — while the equipment is still crated, carefully  
inspect each carton for signs of damage. Examples of shipping damage  
include: cuts, dents, crushed cartons, punctures, scrapes or wet  
cartons (including those that were wet but have dried out and have  
watermarks).  
Signs of pilferage — if any carton shows signs of pilferage at the time  
of receipt, (i.e., the carton was opened, resealed, torn, or had a hole at  
the time of delivery), the customer should also state this in the  
Exceptions column on the Bill of Lading.  
Signing the Bill of Lading — inspect all cartons before signing the Bill  
of Lading. The exceptions should be reviewed with the driver, the driver  
should sign the customer copy.  
The Field Engineer who installs the scanner is responsible for uncrating  
the equipment and checking for hidden damages.  
Hidden damage — if the installer discovers damage to the equipment,  
a claim can still be made (See Claims Process).  
If the installer finds any parts missing, they should notify the appropriate  
broker to obtain the parts from Distribution.  
A-61578 September 2006  
13  
 
Claims process  
The following steps should be taken before making a claim.  
Outside the United States  
• Contact your local Kodak dealer or Kodak representative.  
Within the United States  
• Save all packing materials from the carton in question.  
• Do not move damaged equipment any farther than necessary  
(equipment should be moved no farther than an immediately  
adjacent area).  
• Do not attempt any repairs until authorized by Kodak’s Equipment  
Customer Relations in Rochester, New York.  
• Obtain and keep a copy of the Bill of Lading.  
• If possible, take photographs of damages.  
Either you or the installer should notify Kodak’s Equipment Customer  
Relations (1-800-421-6633) in Rochester to handle the claim. Provide  
the following information when you call:  
• Date and time of delivery.  
• Estimated value of the damage.  
Equipment Customer Relations will notify the carrier. The carrier’s claim  
representative will be dispatched to the customer site for inspection of  
the damaged merchandise.  
NOTE: It is important to report damage immediately. A damage claim  
must be submitted to the carrier within 15 days of equipment  
delivery. The carrier is not legally responsible for any claims for  
equipment loss or damage after 15 days of equipment delivery.  
If either you or the installer discovers portions of the shipment damaged  
or missing after the carrier has left and the Bill of Lading was signed, a  
claim can still be made.  
Either you or the installer should notify Kodak’s Equipment Customer  
Relations (1-800-421-6633) in Rochester to handle the claim. Provide  
the same information as already noted.  
In this case, claims may be made for:  
• Fewer pieces delivered than stated on the invoice.  
• Concealed damages not evident from carton inspection.  
• Missing items in a carton due to pilferage.  
There is no minimum value for making a claim.  
Equipment delivery/  
removal survey  
An Equipment Delivery/Removal Survey is not required by Kodak  
Distribution for the i1860 Scanner. If your site has unique or difficult  
installation considerations, your Kodak representative must complete  
the Equipment Delivery/Removal Survey.  
14  
A-61578 September 2006  
 
Training  
Scanner operation and maintenance training is provided by the Kodak  
Field Engineer.  
NOTE: Training on the host application is not provided by Kodak.  
Supporting  
documentation  
The following documentation is available to support the Kodak i1860  
Scanner:  
• User’s Guide, A-61555 — provides basic user instructions for using  
the Kodak i1860 Scanner including cleaning and customer-  
replaceable part procedures.  
Quick Tips Guide, A-61556 — is a summary of this User’s Guide  
and is intended to be used as a quick reference for basic scanner  
use.  
Brightness and Contrast Control Reference Guide, A-61506 —  
provides information and procedures for using the Brightness and  
Contrast Control which allows you to create your own custom color  
tables.  
Image Processing Guide, A-61580 — provides information on the  
Kodak Scan Validation Tool as well as descriptions of the features  
available for the i1860 Scanner that can be configured using the  
TWAIN Data source or ISIS Driver.  
On-line help — available when using the TWAIN Data source and  
ISIS Driver.  
• Patch Code Information, A-61599 — provides detailed  
specifications for patch codes and includes camera-ready patches.  
• Key Operator Training Guide, A-61579 — after installation of your  
Kodak i1860 Scanner, the Field Engineer will use this guide to train  
operators on scanner usage and maintenance.  
• White Background Accessory Instructions, A-61576 — when you  
purchase the White Background Accessory, these instructions are  
included and provide a description of how to install the accessory.  
Ultra-Lightweight Feeder Kit Instructions, A-61577 —when you  
purchase the Ultra-Lightweight Feeder Kit these instructions are  
included and provide a description of how to use the Ultra-  
Lightweight Feed Module.  
Kodak Manual Feeder for i1860 Scanner, A-61559 — when you  
purchase the manual feeder this document provides instructions on  
how to install and use the manual feeder.  
A-61578 September 2006  
15  
 
Standard Maintenance  
Service Terms and  
Conditions  
Eastman Kodak Company (“Kodak”) and you, the customer  
(“Customer”) agree that the following terms and conditions will apply to  
the provision of services by Kodak for the products defined below  
located in the United States, Hawaii and Alaska (where a ten percent  
(10%) premium applies).  
Generally, the mainframe and all components of a Product that are  
mechanically, electronically, or remotely interconnected must be  
inspected, tested and adjusted as one operating unit to diagnose and  
correct malfunctions effectively. Therefore, if a Product is covered  
under a Kodak Equipment Maintenance Agreement the (“Agreement”),  
all interconnected components of that Product must also be covered by  
warranty or the same level Agreement.  
The term of the Agreement between Customer and Kodak shall be for  
one year, unless otherwise specified in writing. The terms and  
conditions set forth below plus the description of services and charges  
contained in the Kodak invoice and the provisions of the Agreement  
shall govern the relationship between the parties. Any additional or  
inconsistent terms and conditions included in the Customer’s purchase  
orders shall be deemed null and void and of no effect.  
1. Products. Products covered by this Agreement are commercial  
office equipment manufactured by Eastman Kodak Company  
(“Kodak Products”) or by Other Manufacturers (“OEM Products” and  
together with the Kodak Products, the “Products”), non-make or  
model specific, used by customers in an office environment.  
2. Customer Responsibilities. Customer will designate an  
authorized representative for the purpose of interacting with Kodak’s  
service personnel. The Customer representative and the Customer  
must:  
A. provide initial problem-solving assistance to site users;  
B. coordinate all requests for assistance and act as liaison with  
Kodak service personnel;  
C. perform appropriate problem analysis and corrective actions by  
following troubleshooting instructions and remedial actions as  
prescribed by Kodak;  
D. maintain system and Product documentation and install software  
updates, maintenance upgrades and patches supplied by  
manufacturers;  
E. perform preventative maintenance and error recovery  
procedures as defined in the individual Products’ users manual;  
F. supply consumable items or other components that are replaced  
due to normal wear and/or as specified in the relevant  
manufacturer's manual(s);  
G. provide service personnel with immediate access to the Products  
when service is requested;  
H. when necessary, supply and maintain a modem and  
communication software approved by Kodak which satisfies the  
respective manufacturer's Product specifications.  
16  
A-61578 September 2006  
 
I. keep the site environmental ranges within the specifications set  
forth by the manufacturer of the relevant Product;  
J. provide continuous and appropriate resource availability during  
problem resolution.  
NOTE: Failure to meet these obligations may result, at Kodak’s  
sole option, in the imposition of additional charges at  
prevailing Per-Call rates.  
2.1 Customer Software. Prior to service commencing on computers  
with hard drives, Customer is responsible for creating a back-up  
copy of the file from the hard drive. Kodak is only responsible for  
formatting (if required) and transferring those files deemed  
necessary for formatting as more precisely outlined in the  
formatting procedures for specific Products. Customer is  
responsible for restoring data. Kodak shall not be held liable for any  
damages arising from or relating to the loss of data, any software or  
any other information contained on a computer or similar device, or  
contained in or stored on a Product.  
2.2 Product Condition. Customer warrants that the Product covered by  
this Agreement (a) is in proper operating condition, (b) is without  
any unauthorized modifications, (c) has all safety features in  
working condition, and (d) has been maintained in accordance with  
manufacturer’s Product performance specifications. Kodak  
reserves the right to inspect the Product and site installation to  
confirm that Products meet those conditions. At Kodak’s discretion,  
the inspection and any repairs necessary to bring the Product up to  
those conditions shall be treated as Per-Call Service. If at any time  
Customer fails to maintain the Product in proper operating  
condition as described above, Kodak may cancel this Agreement  
immediately upon written notice to Customer.  
3. How to Obtain Service. In order to obtain service, Customer must  
call Kodak’s Customer Support Center at 1-800-356-3253 and  
provide the Product's K-number or serial number, which number  
shall be located on the respective Product(s).  
4. Types of Service.  
A. Telephone Support. Kodak will provide toll-free telephone  
support between 8:00 a.m. and 5:00 p.m., Customer local time.  
B. On-Site Service. Kodak will provide on-site service between 8:00  
a.m. and 5:00 p.m. Customer local time. On-site Service includes  
adjustments and/or replacement of parts required to maintain the  
Product operating consistently within individual manufacturer's  
published specifications.  
C. Periodic Maintenance. Periodic Maintenance (“PM”) services will  
consist of routine maintenance services required to keep the  
Products in proper operating condition. The actual number of  
PMs to be performed is dependent upon the service plan  
purchased by Customer and is indicated on the service invoice.  
Additional scheduled PMs may be purchased to supplement  
coverage.  
A-61578 September 2006  
17  
 
D. Extended Hours. Depending upon local service capabilities,  
available extended hour plans include 5-, 6-, and 7-day, 8-, 16-,  
and 24-hour options at additional cost. Kodak will use  
commercially reasonable efforts to provide Service outside of  
Agreement Hours as shown below. Any such service performed  
will be billed at prevailing Kodak Per-Call Overtime rates.  
E. Holidays. Services will not be provided on holidays (including, but  
not limited, to New Years, Memorial, Independence, Labor,  
Thanksgiving and Christmas days; however service may be  
available on a best efforts basis at prevailing Per-Call Holiday  
rates.  
F. Response Time: Kodak’s objective is to provide service during  
Kodak’s normal working hours, within the following time frames:  
Kodak Product  
Distance from Kodak Service City  
Zone 1 (0 to 50 miles)  
Within Agreement Hours  
4 hours  
Zone 2 (51 to 100 miles)  
Zone 3 (over 100 miles)  
4 hours  
Next business day  
OEM Product  
Distance from Kodak Service City  
Zone 1 (0 to 50 miles)  
Within Agreement Hours  
Next business day  
Zone 2 (51 to 100 miles)  
Zone 3 (over 100 miles)  
Next business day  
Next business day @ 12% uplift  
OEM Product Priority  
Distance from Kodak Service City  
Zone 1 (0 to 50 miles)  
Within Agreement Hours  
4 hours @ 12% uplift  
Zone 2 (51 to 100 miles)  
Zone 3 (over 100 miles)  
4 hours @ 12% uplift  
Next business day @ 12% uplift  
G. Advanced Unit Replacement (AUR) Support (if applicable). In  
some cases, if Kodak determines a Product is not operating  
consistently within manufacturer’s specifications, Kodak will  
provide next day AUR subject to availability of courier service.  
The replacement Product will perform at the minimum  
specifications of the current Product, but may not be the exact  
make and model. When AUR support is necessary, Kodak will  
ship the replacement unit to Customer's location, transportation  
prepaid. Upon delivery of a replacement unit, Customer must  
place the malfunctioning unit in the shipping case, apply the  
labels enclosed in the shipping case and call the carrier for  
pickup within 5 business days after receiving the AUR. Kodak will  
pay the return transportation charges. If Customer does not  
return the malfunctioning unit within 10 business days after  
receipt of the AUR, Customer will be invoiced the list price of the  
unit and shall immediately pay such invoice.  
18  
A-61578 September 2006  
 
H. Depot Service (if applicable). If Kodak determines the Product is  
not operating consistently within manufacturer’s specifications,  
Kodak will instruct the Customer regarding shipment of the  
Product to Kodak for repair. Kodak will repair the Product and  
return the Product to Customer.  
I. Software Product. Kodak will provide Maintenance Upgrades,  
Software Patches and telephone assistance of a technical nature  
on licensed Kodak Software Product only. Kodak may issue  
Maintenance Upgrades or Patches and/or provide for on-site  
services necessary to correct errors that significantly affect  
software performance in accordance with Kodak’s Software  
Product operating specifications. Unless Product documentation  
states otherwise, support will be provided for the current and  
previous Version Release of the licensed Kodak Software  
Product. For licensed Kodak Software Product, maintenance  
Upgrades and Patches are at no charge and include one copy of  
the user’s manual and/or changes.  
Kodak reserves the right to develop new features and  
functionality improvements, which will be offered to Customers as  
Version Releases under a separate price schedule.  
Kodak will provide the same revision level of firmware and/or  
drivers on any replacement hardware part or subsystem (drives,  
library controller, etc.) within the library, during a “break fix”  
service call. Kodak will not provide direct software/firmware  
patches and upgrades for OEM Products, including patch  
analysis, recommendation, management and implementation of  
software, patches, drivers, and firmware versions for tape  
storage products and/or systems.  
NOTES:  
-
All software and/or changes are subject to the terms and  
conditions of the Kodak Software License Agreement that  
was in effect at the time the software is licensed from Kodak.  
License Terms are applicable as long as the software is being  
used, even if maintenance services are no longer available.  
-
Some Kodak Software Products are licensed under a  
Renewable Software License Agreement which includes an  
annual license fee that grants Customer a “Right to Use” the  
software and to receive the maintenance services defined  
above as long as maintenance services are available.  
Customer shall refer to the applicable software license to  
determine its exact rights.  
J. Parts. Items as referenced in the manufacturer’s manual(s)  
require to maintain Products operating consistently within  
manufacturer’s published specifications may not be included in  
this Agreement and will be invoiced separately. Parts or  
components replaced by Kodak will be either new or  
remanufactured to manufacturer’s new product standards. Parts  
removed from the system and replaced at no charge become the  
property of Kodak.  
A-61578 September 2006  
19  
 
NOTE: If Kodak determines that Parts needed to maintain or repair  
equipment are not available, Kodak will cancel the  
Agreement and issue a prorated credit for any remaining  
prepaid coverage.  
5. Property of Kodak. Maintenance material, tools, documentation,  
diagnostics and test equipment provided by Kodak shall remain the  
exclusive property of Kodak.  
6. Limitations. The Services outlined in these terms are Kodak's only  
obligation. Kodak will not be responsible for any indirect, incidental,  
consequential or special damages resulting from the sale, use,  
improper functioning or inability to use the Products and/or related  
software, regardless of the cause. Such damages for which Kodak  
will not be responsible include, but are not limited to, loss of revenue  
or profit, loss of data, downtime costs, loss of use of the Product,  
cost of any substitute Product, facilities or services. This limitation of  
liability will not apply to claims for injury to persons or damage to  
tangible property caused by the sole negligence of Kodak or by  
persons under its complete direction or control.  
7. This Agreement does not cover, and Kodak shall not be  
responsible for:  
• operating system services (e.g., database maintenance/recovery,  
product integration or application support);  
• system administration services (e.g., system restarts, error  
monitoring and reporting basic system matters, including  
restoring the database);  
• network system administration (e.g., installation of new software  
packages, maintenance of user and group accounts, solving  
network problems, performing system maintenance functions,  
monitoring networks, installing application software, maintaining  
configurations);  
• consultation services;  
• version release or software support to other than licensed Kodak  
Software Products;  
• Product installation, set-up, configuration or other non-repair  
services;  
• cable and installation of cable runs or any acquisition of permits;  
• Customer training;  
• circumstances beyond Kodak's control (such as customer  
overriding, bypassing or defeating interlock switches on Products  
or devices sold by Kodak or any other 3rd party);  
• problems due to failure of Customer to conform to site  
specifications provided in the user documentation, or provided by  
the manufacturer;  
• time spent in locating Product not at the specified location or  
waiting for Product availability;  
• relocation of Product or service associated with relocation;  
20  
A-61578 September 2006  
 
• seasonal hibernation (de-installation) and reactivation (re-  
installation);  
• service or parts associated with any unauthorized modifications,  
attachments or service;  
• rebuilding or reconditioning of Product;  
• misuse or abuse of Product; and/or  
• failure to follow operating instructions provided by the  
manufacturer.  
Kodak may provide, at its sole discretion, service in the above  
referenced situations under the Per-Call terms and at prevailing  
Per-Call rates.  
8. Confidentiality of Customer Data. Kodak does not wish to receive  
any confidential information of Customer in the course of providing  
maintenance services, and Customer is expected to take all  
reasonable precautions to avoid disclosing any of its confidential  
information or that of its customers, employees or contractors.  
However, in the event that Kodak’s employees or contractors  
become exposed to Confidential Information, Kodak will ensure that  
such information is protected against unauthorized disclosure using  
the same degree of care, but no less than a reasonable degree of  
care, as Kodak uses to protect its own information of a like nature.  
9. Cancellation. Except as provided in Section 2.2 and section 4.J  
above, this Agreement may be canceled by either Customer or  
Kodak upon 30 days prior written notice. An early cancellation fee  
equal to any discount received may apply for cancellation. Kodak  
will issue a prorated credit for any remaining prepaid Agreement  
coverage. Customer will be charged for any service provided when  
Product is not covered by an Agreement at prevailing Per-Call rates.  
10. Taxes. Sales and use taxes will be billed if applicable.  
11. Assignment. This Agreement is not assignable without the prior  
written consent of Kodak, which consent will not be unreasonably  
withheld. The above notwithstanding and with notice to Kodak,  
Customer may assign the agreement without Kodak’s consent to a  
successor in interest by way of merger, acquisition, change of  
control or other sale of all, or substantially all, the assets of  
Customer to which this agreement relates. Any attempt by  
Customer to assign this agreement in violation of this provision shall  
be null and void.  
A-61578 September 2006  
21  
 
12.Billing and Terms of Payment. Commercial and some government  
billings are in advance and prices will vary depending upon billing  
arrangements (annual, quarterly, etc.) and a premium may apply.  
Where government arrears billing is available, billings occur at the  
end of the cycle, including renewals.  
Payment terms are net 30 days from date of invoice, except for  
renewals, which are due by the renewal date.  
If payment has not been received by the due date, Kodak may, at its  
sole discretion,  
• cancel the invoice for non-payment. If the invoice is cancelled for  
non-payment, Customer shall be liable for the greater of:  
-
the prorated value of the annual service rate of the invoice  
or  
-
Per-Call charges for any service performed by Kodak,  
OR  
• place the Customer on Service hold.  
13.Renewals. Nine (9) weeks prior to the expiration of this Agreement,  
Customer will be sent an invoice for the renewal of this Agreement.  
This invoice will be an offer for the same level of coverage as the  
current Agreement at the prices then in effect, with payment due on  
the expiration date of the current Agreement. Payment of this  
invoice will be considered Customer’s acceptance of coverage for  
the new contract term.  
14.Product Use. Prices for Agreements based on use will be  
determined by the previous year’s service history. If a year’s worth  
of history is not available, the use will be annualized. The renewal  
price paid for an Agreement is based on the past year’s usage, and  
will be adjusted accordingly. If use of the Product changes, the price  
will change accordingly, when applicable. Equipment operated on  
multiple shift (more than eight hours per day) may be subject to an  
extra charge and will be re-billed immediately at the pro-rated  
amount.  
15.Force Majeure. With the exception of any payments due hereunder,  
neither party shall be liable for failure to perform under this  
Agreement if such failure to perform arises out of cause(s) beyond  
the control and without fault or negligence of the non-performing  
party. Such cause(s) may include, but are not limited to, acts of God  
or the public enemy, fires, floods, epidemics and unusually severe  
weather, material shortages, strikes or similar labor disruptions.  
16.Governing Law. This Agreement will be governed by and  
construed in accordance with the substantive law of the State of  
New York as applied to agreements entered into between two  
residents of the State of New York, without regard to its conflict of  
laws principles.  
17.Additional Terms. These terms may be amended or supplemented  
only by the express agreement of the parties, in writing and signed  
by each party.  
22  
A-61578 September 2006  
 
Eastman Kodak Company  
343 State Street  
Rochester, NY 14650 USA  
© Kodak, 2006. TM: Kodak.  
PN 000000  
 

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